360 Feedback Assessments - 3 Tips to Uncover Hidden Talent and Develop Superstars

25

Transcript of 360 Feedback Assessments - 3 Tips to Uncover Hidden Talent and Develop Superstars

54pt

54pt Housekeeping

This session is being recorded and each of you will receive a copy of the recording and the slides. Please chat any questions using the chat window, questions will be addressed during the Q&A. To join the conversation on Twitter, use @rogensi @qualtrics #hr

SM

54pt SM

Agenda

1. Introduction 2. Role of 360°assessing 3. Three tips

• Value is in Action • Leadership is vital • Developing the right priorities

54pt

SM

Introductions

Ashley McKertich Global Head, Assessments and Insights

(e) [email protected] (p) +61 2 8296 1021

Jordan Menzel Employee Insights, Qualtrics (e) [email protected]

(p) 1 (801) 943-6106

54pt

Inspire Exceptional Performance

54pt

x x

Alignment Capability Mindset

Exceptional Performance

Learning / a continuous journey

54pt Identify and validate needs

54pt Measure development

Sustain development • Role of leaders / managers • Accountability •  70/20/10 development • Blended learning •  IDP à implementation

54pt Tip 1: Value is in action

Engaging people to act is about creating the ah-ha moment

Assessment design •  Set participant’s frame of mind •  Use a relevant & consistent scale •  Rate competence AND importance to

role •  Give people the opportunity to free

text à feedback •  Evaluations should take no more

than 10-15 mins

54pt Assessment report

54pt Development is a process

54pt Tip 2: Leadership is vital

Major Australian bank •  Relationship bankers •  GFC impact à 1 state

dramatically underperforming •  Lack of urgency, sales “culture”

and pro-activity at all levels

Assessments exposed •  Lack of sales process, focus

and discipline • Alignment challenges

between leaders and teams

54pt 10 greatest sales competency alignment gaps

Interventions included •  Duration = 3 months •  1:1 leadership coaching •  Attended team meetings &

development days •  Leading & advising major pitch

opportunities •  Defined and implemented standard

sales process

Results •  12% net growth in loan book •  8% net growth in deposit book •  More than $1.5M in new margin •  Increased cross sales •  Pipeline strongest in 4 years

54pt Tip 3: Work on the right priorities

Major healthcare manufacturer •  National product sales team •  Approached us to deliver core

skills capability development •  Blanket training in large group

format - conference

Quantitative + Qualitative research exposed •  Relatively strong on Knowledge

competencies •  Notably weak on Process & Mindset •  Some skills needing development •  Significant misalignment between

Manager and team

Interventions + Results •  Group conference and 12 learning modules •  Focused development on building mindset, skills

(negotiation, communication, questioning & listening etc) and critical conversations

•  Results included: •  Engagement scores up 40% •  22% increase in sales à best ever 6 months •  54% increase in margins

Questions

Ashley McKertich Global Head, Assessments & Insights rogenSi (e) [email protected]