36. Quality Insurance, Testing, and Inspection Product Quality Quality Assurance Total Quality...
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Transcript of 36. Quality Insurance, Testing, and Inspection Product Quality Quality Assurance Total Quality...
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36. Quality Insurance, Testing, and Inspection
Product Quality Quality Assurance Total Quality management Taguchi methods The ISO and QS Standards Statistical Methods of Quality Control; Reliability NDT Automated Inspection
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Quality
Continuous Improvement in quality– Never-ending improvement (kaizen in
Japan)– Quality must built into a product
Quality; customer satisfaction customer amazement
Dr. Deming(1900-1993) in Japan, 1954 Total Quality Management, TQC
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TQM Defect prevention rather than detection
– It is too late to detect at the end of process– 100 % inspection– Only a few cents part can ruin an expensive
product– Customer satisfaction if not lost money
Leadership, team work– Only managers can make things worse– Eliminate fear, eliminate slogan, quota
Continuous Improvement
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Dr. Demming Management must commit to quality High quality doesn’t increase cost. Bad
quality actually increase costs Break down barriers to workers
(eliminate fear) Don’t blame system failures to workers. Recognize and Increase workers
potential
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Dr. Demming Recognize pride of workmanship. Avoid
slogans (zero defect), posters, numerical goals (always increases), and production quota
Statistical process control, vendor provides SPC, JIT
Teach statistics to workers to improve quality
Institute training system
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Taguchi Methods
Dr. Demming’s disciple Poor quality customer dissatisfaction Costs incurred to service and repair
defective parts Credibility diminishes in the market
place The manufacturer will lose market share
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ISO 9000 standard 1987 (1994 revision), ISO 9000 standard
(Quality Management and quality Assurance Standard) Statistical Process Control– ISO 9001 Model for quality assurance in
design/development, production, installation, and servicing
– ISO 9002 Model for quality assurance in production and installation
– ISO 9003 Model for quality assurance in final inspection and test
– ISO 9004 Quality management and quality system elements-Guidelines
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Why Statistics? Cutting tools, dies, and molds are subject to
wear dimensions vary Machinery perform differently on its age,
condition and maintenance Metalworking fluid degrades surface finish, tool
life, and forces are affected Environment (Temperature, humidity, air quality)
may change Different shipment of raw material Operator skill and attention varies Chance variation (random) Assignable variation (with specific cause)
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Statistical Quality Control Sample size; the number of parts to be
inspected Random sampling Population (universe) Lot size The method of variables; quantitative
measurements of dimension, tolerances, surface finish, physical & mechanical properties
The method of attributes; Qualitative
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Statistical Quality Control Distribution
– Frequency distribution –e.g. bar charts– Normal distribution curve (Gaussian)
Arithmetic mean Dispersion
– Range R = xmax-xmin
– Standard deviation =sqrt {(xi-x0)2/(n-1)}
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Manufacturing processes can be judged to be in control by using statistical measures.
The quality of a product can be measured by observing attribute values or variable values.
Attributes are discrete measures such as number of cracks on a surface or number of defective resistors.
Variables are continuous measures of a characteristic such as length, weight, hardness, etc.
The statistical quality control techniques differ for attribute and variable measures.
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The discussion that follows concerns statistical quality control based on variables
Two basic questions that a statistical quality control program can answer are:
1. Has the average value of a product characteristic remained within acceptable bounds?
2. Has the variability of a product characteristic remained within acceptable bounds?
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Being able to answer yes to one of these questions does not necessarily affirm the other.
To answer the first, an chart_can be used and for the second question, a R chart. Both of these charts utilize the confidence interval concept that has been presented earlier.
Both use a sequence of samples that are taken over a period of time in order to provide the evidence needed to answer these questions.
x
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Statisticians have also developed methods of establishing these confidence intervals that use simple calculations based on prepared tables.
What follows is a presentation of the methods without providing the statistical arguments to justify their use.
Another concept that is common to both of these charting techniques is that one first has to establish the confidence intervals that represent the process when it is operating satisfactory (in control).
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Some degree of good judgment, process knowledge, and historical information is needed in developing these "in control" criteria.
The methods that are presented below are based on the premise that the process is in control and that samples from the process can be used to establish these "in control" confidence intervals.
To proceed on this basis, the sample size has to be pre-established and continuously used during later process monitoring.
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SPC If a machine is not in good condition, manager
can’t blame workers for bad products find reason and fix it from SPC
Control charts– Sample size from 2-10 (sample size held constant
throughout the inspection)
– Frequency of sampling; case by case
Control limits; average value– UCL=x0+3x0+A2Ř where Ř is the average of R
– LCL=x0 - 3 = x0 -A2Ř
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Let n be the size of each sample. Let m be the number of samples that are collected during the "in control" period of time. For each sample, compute the mean and range, (maximum value - minimum value).
The mean is going to be used to evaluate average performance and the range will be used to evaluate process variability.
The range can be statistically correlated to the standard deviation, and is much easier and faster to compute
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SPC Control limits; average value
– UCL=D4 Ř – LCL= D3 Ř
Ř/d2
In good statistical control; inside the boundary Real-time SPC; computer system with
electronic measurements Process capability; limits within which
individual measurement values resulting from a particular manufacturing process normally be expected to fall when only random variation is present.
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Constant for Control Charts
S.S A2 D4 D3 d2
2 1.880 3.267 0 1.128
3 1.023 2.575 0 1.693
4 0.729 2.282 0 2.059
5 0.577 2.115 0 2.326
6 0.483 2.004 0 2.534
S.S. Sample Size
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Example Measuring the length of machined
workpieces. Sample size 5, sample number 10, so total 50 parts
X0=44.296/10=4.430 in Ř=1.03/10=0.103 in A2=0.577, D4=2.115, D3=0 (from sample size
5)– UCL=x0+A2Ř=4.430+0.577*0.103=4.489– LCL= x0 -A2Ř =4.430-0.577*0.103=4.371– also– UCL=D4 Ř =2.115*0.103=0.218 in– LCL= D3 Ř =0*0.103=0 in
Ř/d2 =0.103/2.326=0.044 in
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Sample sizex1 x2 x3 x4 x5 xave R1 4.46 4.40 4.44 4.46 4.43 4.438 0.062 4.45 4.43 4.47 4.39 4.40 4.428 0.083 4.38 4.48 4.42 4.42 4.35 4.410 0.134 4.42 4.44 4.53 4.49 4.35 4.446 0.185 4.42 4.45 4.43 4.44 4.41 4.430 0.046 4.44 4.45 4.44 4.39 4.40 4.424 0.067 4.39 4.41 4.42 4.46 4.47 4.430 0.088 4.45 4.41 4.43 4.41 4.50 4.440 0.099 4.44 4.46 4.30 4.38 4.49 4.414 0.19
10 4.42 4.43 4.37 4.5 4.49 4.436 0.12Average of average4.430 0.103
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Acceptance Sampling and Control
1920s, WW II, MIL STD 105 If a certain % is exceeded, the whole lot is
rejected Probability; relative occurrence of an event Acceptance Quality level (AQL)
– 95% probability of acceptance– Consumer knows that 95% acceptable
(consumer’s risk)– Producer’s risk; good parts are rejected (5%)
Rejected lots are salvaged; greater cost
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Reliability, Testing and Inspection
Reliability; the probability that a product will perform its intended function in a given environment and for a specified period of time without failure.– Series reliability– Parallel reliability; back-up system, redundant system
Non-destructive testing (NDT)– Liquid penetrants technique– Magnetic-particle inspection; apply fine ferromagnetic
particles (sometimes dyed) on the surface, then magnetized. Flaws can be seen
– Ultrasonic Inspection; put into couplant(water,oil, glycerin, grease), 1-25 MHz
– Acoustic methods; pick up by piezoelectric ceramics– Acoustic Impact technique
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Reliability, Testing and Inspection
Radiography; X-ray– Digital radiography– Computed tomogrphy
Eddy-current Inspection; using electromagnetic induction
Thermal inspection; heat sensitive paints, papers, liquid crystal
Holography– Holographic interferometry– Acoustic holography
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End of Ch 36 Quality