8/3/2019 350. CPA15: Serco Ltd - PTD Telekit 25 May

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PTD Meeting Stencil

Date ofmeeting

25/05/11 SupplierName:

Serco

Meeting Location: Telekit

Attendees DWP: REDACTED]

Serco: REDACTED]

Record ofdiscussion

Action Points from last meetingREDACTED] outlined PTD progress to date and said that theoutstanding action points from previous PTD meetings were mainlyoperational and would not prevent signing of the contracts. It wasagreed that these should be discussed further once contracts weresigned.

Redaction ProcessREDACTED] said that some clarity was required around the redaction

process. REDACTED] clarified that there would be two versions of thecontract, one in full and one with redactions. Two signed copies of thefull contract would be required (one for each party). REDACTED]explained that the redacted version of the full contract will be producedby DWP, and confirmed we will ensure that Serco are happy with thechanges before publication.

Addendum to TenderREDACTED] asked for an update on the proposed addendum to thetender. REDACTED] said that they would get the final document to us assoon as possible. REDACTED] said this could be along the lines of thedocument previously produced although more formal, and it shouldrelate to the sections of the tender that they would like to change.REDACTED] added that we would like to get all documents ready sothat the order form can be signed as soon as the Parent CompanyGuarantee (PCG) is available.

Provider GuidanceREDACTED] said that Provider Guidance has now been sent out, andthat there may continue to be some slight changes in light of the fact itis a living document. REDACTED] added that some reference had been

made to adding further clarification. REDACTED] asked whether thiswould settle down or if it would continue to change as it had thepotential to impact their IT systems. REDACTED] acknowledged theirconcerns, however, could not guarantee that this will be the finalversion.

Dashboard UpdateREDACTED] asked for an update on the red and amber issues.

REDACTED] said that teams had undertaken H&S checks to premisesand the spreadsheet has been updated. REDACTED] asked whether

the final version would be likely to change after contract signature.REDACTED] said that they would make sure everything was agreed

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before go-live and there may be some outstanding actions. REDACTED]said we need the most up to date premises list just before we sign thecontract and proposed the end of next week. REDACTED] agreed thatthis would be acceptable.

REDACTED] asked when we are likely to get the PCG. REDACTED]said that this is currently going through the governance process.

REDACTED] asked for a TUPE update. REDACTED] confirmed HRmeetings were arranged with ESG and A4e. REDACTED] said progresswas being made and confirmed that they had met with A4e and agreedan indicative split.

REDACTED] asked whether there was any further update on theconcerns raised at the last meeting with regards to termination of FNDcontracts and the stock piling of customers. REDACTED] said that theyneed to tell providers this week whether FND will be continuing after 28June as this has an impact on staff/property leases etc.

REDACTED] also said they needed to know what the anticipatedcustomer flows will be on a weekly basis from go-live as the approachtaken by JCP appears to be inconsistent. REDACTED] said there wassome indication that there is a general stock piling of customers, andadded the importance of finding out what was happening in each CPAto plan resource and ensure providers were ready to go. REDACTED]said work was ongoing to look at flow of different customer groups inmore detail.

Any Other Business

REDACTED] said that a further meeting would not be required and thatwe were on track to sign the order form w/c 13 June. REDACTED]summarised that the updated version of the implementation plan, thesubcontractor and premises lists were required by COB 3 June, andthese would form part of the contract together with the addendum. Anyareas that were not finalised should be supported by a narrative.REDACTED] confirmed that we would then be ready for signing oncethe PCG had been received.

Action Points AP1: Serco to send DWP the final version of implementation plan,subcontractor and premises list, and addendum to tender by COB

Friday 3 June.

AP2: Serco to also copy Dashboard report to REDACTED]AP3: Serco to send PCG to DWP as soon as it is available

Action PointOwner

AP1: REDACTED]AP2: REDACTED]

AP3: REDACTED]

Date(s) forClearance

AP1: 3 June

AP2: Ongoing

AP3: ASAP

Author REDACTED] Date recorded 25/05/11

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