5 Ways To Optimize Your Business & Social Media NOW For Success In 2016
3 ways to optimize it business management
-
Upload
solarwinds-n-able -
Category
Technology
-
view
339 -
download
0
Transcript of 3 ways to optimize it business management
© 2015 N-able Technologies, Inc. All rights reserved. 1
3 ways to optimize IT business
© 2015 N-able Technologies, Inc. All rights reserved. 2
Ali MahmoudSr Product Marketing Manager
@alimahmoud_
Presented by
© 2015 N-able Technologies, Inc. All rights reserved. 3
Set Goals
© 2015 N-able Technologies, Inc. All rights reserved. 4
You are what you measure
© 2015 N-able Technologies, Inc. All rights reserved. 5
What do you measure?
• Revenue
• Speed / Efficiency
• Customer Satisfaction
• Quality of work
• Teamwork
© 2015 N-able Technologies, Inc. All rights reserved. 6
• Revenue
• Speed / Efficiency
• Customer Satisfaction
• Quality of work
• Teamwork
What do you measure?
Which behavior are you rewarding?
© 2015 N-able Technologies, Inc. All rights reserved. 7
What are your metrics?
Short Term Long Term
Revenue
Speed/efficiency
Customer satisfaction
Quality of work
Teamwork
????
------
?--
© 2015 N-able Technologies, Inc. All rights reserved. 8
Make it easy to collect data
© 2015 N-able Technologies, Inc. All rights reserved. 9
Ditch the manual processes
© 2015 N-able Technologies, Inc. All rights reserved. 10
How are you collecting data
Customer feedback
Technician time
Expenses
Revenue
Peer reviews
Review
© 2015 N-able Technologies, Inc. All rights reserved. 11
Measuring technician performance
Manual process = TimeEffortBabysitting
Pain
© 2015 N-able Technologies, Inc. All rights reserved. 12
Make it easy to track time and expenses
© 2015 N-able Technologies, Inc. All rights reserved. 13
Support customers on the go
© 2015 N-able Technologies, Inc. All rights reserved. 14
Make sure tickets include billing info
© 2015 N-able Technologies, Inc. All rights reserved. 15
Make it easy to review data
© 2015 N-able Technologies, Inc. All rights reserved. 16
How are you reviewing data
TimeExpensesRevenueFeedback
Review
© 2015 N-able Technologies, Inc. All rights reserved. 17
Organize time
© 2015 N-able Technologies, Inc. All rights reserved. 18
© 2015 N-able Technologies, Inc. All rights reserved. 19
Create professional invoices in minutes
© 2015 N-able Technologies, Inc. All rights reserved. 20
In summary
© 2015 N-able Technologies, Inc. All rights reserved. 21
3 Things
Set goals
Make it easy to collect data
Make it easy to review data
© 2015 N-able Technologies, Inc. All rights reserved. 22
Get started mspmanager.com
© 2015 N-able Technologies, Inc. All rights reserved. 23
Thank you
© 2015 N-able Technologies, Inc. All rights reserved. 24
The N-ABLE TECHNOLOGIES and N-CENTRAL marks are the exclusive property of N-ableTechnologies, Inc. and its affiliates, are registered with the U.S. Patent and TrademarkOffice and the Canadian Intellectual Property Office, and may be registered or pendingregistration in other countries. All other N-able trademarks, service marks, and logos maybe common law marks, registered or pending registration in the United States, Canada, orin other countries. All other trademarks mentioned herein are used for identificationpurposes only and may be or are trademarks or registered trademarks of their respectivecompanies.