3 universal truths of customer experience
6
Universal Truths of Customer Experience
-
Upload
ibm-analytics -
Category
Retail
-
view
1.769 -
download
1
Transcript of 3 universal truths of customer experience
![Page 1: 3 universal truths of customer experience](https://reader035.fdocuments.us/reader035/viewer/2022070516/5872e5ea1a28abfa548b5f99/html5/thumbnails/1.jpg)
Universal Truths of Customer Experience
![Page 2: 3 universal truths of customer experience](https://reader035.fdocuments.us/reader035/viewer/2022070516/5872e5ea1a28abfa548b5f99/html5/thumbnails/2.jpg)
1. Consumers demand personalization.
![Page 3: 3 universal truths of customer experience](https://reader035.fdocuments.us/reader035/viewer/2022070516/5872e5ea1a28abfa548b5f99/html5/thumbnails/3.jpg)
2. Consumers demand multiple channels for marketing and
commerce, and they expect them to be seamless and consistent.
![Page 4: 3 universal truths of customer experience](https://reader035.fdocuments.us/reader035/viewer/2022070516/5872e5ea1a28abfa548b5f99/html5/thumbnails/4.jpg)
3. The brands that succeed on these fronts will drive consumer engagement, brand loyalty
and advocacy.
![Page 5: 3 universal truths of customer experience](https://reader035.fdocuments.us/reader035/viewer/2022070516/5872e5ea1a28abfa548b5f99/html5/thumbnails/5.jpg)
Learn how to engage with the connected consumer
to bring your businessinto the Cognitive Era.
![Page 6: 3 universal truths of customer experience](https://reader035.fdocuments.us/reader035/viewer/2022070516/5872e5ea1a28abfa548b5f99/html5/thumbnails/6.jpg)
Connectwith analytics experts at Amplify 2016(May 16-18)
Leverage IBM Solutions forRetail and Consumer Products.