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Transcript of 3. quality management manual
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I confirm:The General DirectorElectrical Instrumentation Construction Corporation
Lobach A.
“_____” ________________ 2010
QUALITY MANAGEMENT MANUAL
Copy ____
THEDOCUMENT HAS PREPARED: HAS CHECKED UP
Post: The head of system of quality management The chief engineerФ. AND. A Varakin Lerner B. N.The
signature
Changes
N 1 2 3 4DateThesignature
Electrical Instrumentation Construction Corporation property is forbidden copying, use of data in commercialobjectives without the consent of the proprietor
The status
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THE MAINTENANCE
"Management"section
PointИСО9001
The section name P.Change
Number Date
1 2 3 4 5 6The title page 1The maintenance 2Sheet of changes and audits 5
0 Introduction 601 The general data02 0.2 The process approach1 1 Scope 71.1 The general data1.2 Company history2 Standard references 93 Concepts 103.1 Definitions3.2 Abbreviation3.3 Reductions4 4 Quality management system 124.1 4.1 The general requirements4.2 4.2 Requirements to the documentation4.2.1 4.2.1 General provisions4.2.2 4.2.2 Quality manual4.2.3 4.2.3 Management of documents4.2.4 4.2.4 Management of quality records4.3 The documentation5 5 Responsibility of a management 205.1 5.1 Management obligations5.2 5.2 Orientation to the client5.3 5.3 Policy in the field of quality5.4 5.4 Planning5.4.1 5.4.1 The purposes in the field of quality5.4 2 5.4 2 Planning within the limits of quality
management system5.5 5.5 Responsibility, powers and interrelations5.5.1 5.5.1 Responsibility and powers5.5.2 5.5.2 The representative of a management5.5.3 5.5.3 Internal interrelations
1 2 3 4 5 6
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5.6 5.6 The analysis from a management5.6.1 5.6.1 General provisions5.6.2 5.6.2 Data for the analysis5.6.3 5.6.3 Results of the analysis
The documentation6 6 Resource management 286.1 6.1 Mobilisation of resources6.2 6.2 The personnel6.2.1 6.2.1 The general data6.2.2 6.2.2 Ability, consciousness and training
The documentation6.3 6.3 Infrastructure6.4 6.4 The industrial environment7 7 Production creation 317.1 7.1 Planning of creation of production7.2 7.2 The processes connected with clients7.2.1 7.2.1 Definition and the analysis of the
requirements concerning production andservices
7.2.2 7.2.2 Interrelation with the client7.3 7.3 Designing and working out7.3.1 7.3.1 Planning, entrance and target data for
designing7.3.2 7.3.2 The analysis, check and the project
statement7.3.3 7.3.3 Management of changes in the project7.4 7.4 Purchases7.4.1 7.4.1 Process of purchases, the information and
check of bought production7.5 7.5 Manufacture and service7.5.1 7.5.1 The organisation and production
management7.5.2 7.5.4 The property of the client and its safety7.6 7.6 Management of control devices and
measurementsThe documentation
8 8 Measurement, the analysis andimprovement
39
8.1 8.1 The general data8.2 8.2 Monitoring and measurements8.2.1 8.2.1 Satisfaction of the client
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1 2 3 4 5 68.2.2 8.2.2 Internal audit
The purpose of internal audits (checks)Objects of internal auditOrder of performance of workResponsibilityThe documentation
8.2.3 8.2.3 Monitoring and measurement of parametresof processes
8.2.4 8.2.4 Monitoring and measurement of parametresof productionControl in the course of building
8.3 8.3 Management of inappropriate productionThe documentation
8.4 8.4 The analysis of the dataThe purposeOrder of performance of work
8.5 8.5 Improvement8.5.1 8.5.1 Constant improvement8.5.2 8.5.2 Correcting actions8.5.3 8.5.3 Warning actions
The documentation
9 Sheet of mailing of the Management 48
APPENDICESThe appendix 1 The scheme of processes СМК Open
Company "СЭА"The appendix 2 Open Company "СЭА" block diagrammeThe appendix 3 The list of Procedures and Instructions СМК
Open Company "СЭА"The appendix 4 The list of Records СМК Open Company
"СЭА"
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SHEET OF CHANGES AND AUDITS
№To
change -ния
Date ofmodification,
audit carrying outThe short description of change
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0 INTRODUCTION
0.1 GENERAL DATA
Given "Quality manual" is the basic document in which the description of System of quality
management of the company of Electrical Instrumentation Construction Corporation is given.
The system of Quality management of the company is first of all:
- Policy and the Purposes in the field of quality, and also methods of work of the
company for achievement of the Purposes of quality in the course of preparation and
realisation of civil-engineering designs, namely engineering, installation and
adjustment of systems of cathodic protection, an electrical supply, BALES and And at
a construction of objects of a fuel and energy complex according to requirements of the
concluded contracts and contracts, requirements standard – engineering specifications,
standards and the international standard ISO 9001: 2000 for the fullest satisfaction of
requirements of customers (clients;
- Ways of increase of degree of satisfaction of customers at the expense of effective
application of System of quality management and its constant analysis and
improvement.
0.2 THE PROCESS APPROACH
For effective functioning of Open Company "СЭА" identified and operates the numerous
interconnected kinds of activity.
In company divisions each kind of activity can be considered in the form of process for
which the following is necessary:
- Initial data;
- Corresponding resources;
- Execution of requirements of the concluded contracts and contracts, the standard
documentation (Laws, ГОСТов, THAT, etc.).
Often results of one process are the initial data of other process.
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Schemes of processes СМК and production creations are presented in the appendix № 1.
As appears from the scheme, the basic processes in realisation of works of the company
are:
Estimation of tender offers of customers from technical and economic positions,
efficiency of their realisation to full satisfaction of requirements, clients;
Preparation of tehniko-offers for participation in the auctions;
Estimation and choice of contractors on the designing, special works and deliveries of
the equipment and materials for a construction of objects;
The organisation of process of performance of special works on building with the
subsequent pusko - adjustment and commissioning of the constructed objects;
Mutual relations of divisions in the company for the purpose of successful realisation
of all complex of carried out works to full satisfaction of requirements of customers.
1 SCOPE
1.1 GENERAL DATA
The quality manual describes the concept of System of quality management of the
company of Electrical Instrumentation Construction Corporation, defines responsible persons,
hierarchy of documents СМК and all functions according to requirements of standard ИСО
9001: 2000.
1.2 COMPANY HISTORY
Society of Limited liability of Electrical Instrumentation Construction Corporation
It is created in 1993.
Since 1994 of Electrical Instrumentation Construction Corporation carried out specialised
assembly and starting-up and adjustment works of systems of cathodic protection, power supply,
BALES and And on objects of building of the enterprises toplivno - a power complex under
turnkey contracts and субподряда
Electrical Instrumentation Construction Corporation has performed the specified works on
following objects:
I Greece (March, 1994 – August, 2004)
1. Gas pipeline of Kulaty-Afiny, in the extent of 511,8 km;
2. Gas pipeline-tap on Keratsini, extent of 24,8 km;
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3. Gas pipeline-tap on Lavrio, extent of 99,2 km;
4. Gas pipeline-tap to Northern Tessaloniki, extent of 7,6 km;
5. Gas pipeline-tap to East Tessaloniki, extent of 24,1 km;
6. Gas pipeline-tap on ЭКО, extent of 2,1 km;
7. Gas pipeline-tap on Pay, extent of 10,0 km;
8. Gas pipeline-tap on Karperi-Kavala, extent of 117,3 km;
9. Gas pipeline-tap on Kavala-Komotini, extent of 96,9 km;
10. The Gas pipeline-tap on Inofitu, extent of 20,2 km;
11. The Gas pipeline-tap on Hair, extent of 40,2 km;
12. Installation осушки on Patime.
II Republic Kazakhstan (October, 2002 – December, 2003)
1. Oil pipeline Kenkijak – Atyrau, diameter 610 mm (24 ") length 448,8 km.
III. Republic Algeria (November, 2002 – October, 2004)
1. El Hamra oil pipeline Haud – Arzeu, ОZ-2, diameter 34 "in the length 403 km.
Now Electrical Instrumentation Construction Corporation conducts works on following objects:
1. 32 "Oil pipeline Melut Basin Oil Development Project in Sudan, length 371 km.
2. 42 "a gas pipeline of Suger Hadzheret – Ennus, extent of 273 km;
Electrical Instrumentation Construction Corporation has in necessary volume modern
equipment technics, motor transport, building mechanisms, the equipment, the tool and
instrument park, shows good technical and engineering preparation, knowledge of projects
and high quality of the executed works.
The company is completed by highly skilled, skilled experts - engineers, technicians and the
workers, capable to organise and qualitatively to perform works with observance of all
requirements of Customers and partners in work.
The company has the office premises and industrial bases in the cities of Moscow,
completed with all necessary equipment, organizers, the household and economic accessories
providing appropriate working conditions to employees.
Data on Electrical Instrumentation Construction Corporation companyNumber of employees makes 10 persons;
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The management structure – the Supreme body of management of a society is general
meeting of participants. In breaks between meetings a society the General director operates. The
management of current activity is carried out by the chief executive appointed to the post by the
General director.
The company address: 117630, Moscow, street Obrucheva, д.23,
Ph. (495) 258 34 64, fax (495 258 34 56, E a mail: [email protected]
In the activity ОOО “СЭА” is guided by the Society Charter, the general legislation of the
Russian Federation, building norms and rules (СниП), the international standards and norms on
designing and building of objects of a fuel and energy complex including:
- The civil Code of the Russian Federation
- КЗОТ THE RUSSIAN FEDERATION
- The federal Law from 03.08.01 №128 – Ф3 «About licensing of separate kinds of
activity»
- The federal Law from 23.06.99 №116 – Ф3 «About joint-stock companies»
- The federal Law from 21.07.97 №116 – Ф3 «About industrial safety of dangerous
industrial objects»
- The law of RSFSR from 19.12.91 №2060 – 1 «About protection of surrounding
environment» (with changes and additions from 21.02.92, 02.06.93, 27.12.2000,
10.06.01)
- In state standards (GOST)
- Branch standards (OST, THAT)
- Building norms and rules on designing and building (СниП)
- Open Company "СЭА" charter
2. STANDARD REFERENCES
ИСО 9001: 2000 - Control systems of quality – requirements.
ИСО 9000: 2000 - the Control system of quality – bases and concepts.
ИСО 9004: 2000 - Control systems of quality – a management on productivity increase.
3. CONCEPTS
3.1 DEFINITIONS
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Quality system - set of organizational structure, procedures, instructions, processes and the
resources necessary for realisation of the general management by quality of all kinds of works
and production.
Policy in the field of quality - the basic directions of the company in the field of the
quality, formulated and confirmed by a management.
The quality purposes – the problems formulated and confirmed by company management
for divisions and all personnel, corresponding to a policy in the field of quality.
Management on quality management – the document in which the description of methods
of work of the company on quality management at all production phases of production according
to the Policy and the Purposes in the field of quality and ИСО 9001:2000 is given.
Production – result of activity or processes.
Procedure – the document in which the sequence of performed work is given, is specified
responsibility at each stage, the purpose and a scope, the accompanying documentation.
Procedure establishes "that" should be carried out, as this activity is supervised.
The instruction – the established way of realisation of activity. The instruction establishes
"as should be carried out.
Change - updating, addition or an exception of fragments of the document.
The management block diagramme – the function chart of subordination of divisions
confirmed by a management and the company personnel.
Registers and Lists – the documents containing complete lists of the documentation and
their codes.
The report – the document fixing the decision of session, meeting or other action
3.2 ABBREVIATION
Open Company – a limited liability society
СЭА – Strojelektroavtomatika
SEA РК – the Management letter designation on management to quality of Open Company
"СЭА"
SEA П – the Procedure letter designation in quality management system
OPEN COMPANY "СЭА"
СЭА And – a letter designation of Instructions in quality management system
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OPEN COMPANY "СЭА"
СЭА About – a letter designation of the general documents and records in system
Open Company "СЭА" quality management
ДСМК - the documentation of system of quality management
СМК - quality management system
РМК - the head of system of quality management
(The representative of a management) Open Company "СЭА"
ИСО – the international organisation on standardization
МС – the international standard
GOST – state standard
ГД – the general director
ГИ - the chief engineer
M - the mechanic
ПТО - technological department
MT - the manager on the personnel
The EXPERT – the agent on supply
WELL – the chief of a site
3.3 REDUCTIONS
P. - page;
Кол. - quantity;
Copy - a copy;
Dock. - the document;
4 QUALITY MANAGEMENT SYSTEM
4.1 GENERAL REQUIREMENTSIn section the description of System of quality management (СМК), developed in
Open Company "СЭА" is given.
Open Company "СЭА" has established:- The processes necessary for СМК and its application in all divisions (the appendix №
1);- Sequence and interference of processes;- The methods necessary for effective performance and management by these processes;
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- Quality monitoring of processes, the analysis of results;- Methods of achievement of the planned results and constant improvement of these
processes.The purpose of System of quality management:- To provide quality indicators of all processes of production and services according to
requirements of the client or above these requirements at all stages of performance ofworks;
- To prevent possibility of errors;- To warn possibility of repetition of errors, using the analysis of all revealed
discrepancies.The quality management system is based on following principles and documents
PRINCIPLES: -1. :Ориентация on the consumer;2. Leadership of heads;3. Involving of workers;4. The process approach;5. The system approach to management;6. Continuous improvement;7. Decision-making, factual;8. Mutually advantageous relations with suppliers.
DOCUMENTS -- Policy and the Purposes in the field of quality;- The organizational block diagramme of management of the company;- Procedures of System of quality management;- Instructions;- Actions for improvement of quality;- Control of efficiency of functioning of System of quality management;- Control of performance of actions.
SCOPE OF APPLICATION OF SYSTEM OF QUALITY MANAGEMENTThe quality management system operates in all divisions of Open Companies "СЭА"
participating in production and guarantees services and production, as much as possible meetingthe requirements of the consumer (client).
The company personnel gets acquainted with documents СМК in training and atemployment.
RESPONSIBILITYResponsibility for preparation of the personnel to work on quality management System is
born by heads of divisions and departments, and also quality management group.Responsibility for quality maintenance in the company is born by each employee on the
workplace.
4.2 REQUIREMENTS TO THE DOCUMENTATION
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4.2.1 THE GENERAL DATAThe quality management system in Open Company "СЭА" is developed according to
requirements of international standard ИСО 9001: 2000.
The company problem to develop documents of System of quality management andeffectively to put them into practice.
The quality management system contains five levels of documents:
Policy and the Purposes in the field of quality __________________
Quality manual __________________________
Procedures of system of quality management _______
Instructions of all kinds ______________________
Records, the general documents ________________
4.2.2 QUALITY MANUAL
The QUALITY MANUAL represents the document where all elements in qualitymanagement System are in details described.
It contains the Policy in the field of quality and the Purpose, the description of proceduresof System of quality management and defines structure of the documentation used in System ofquality management (СМК).
RELEASE ORDERThe quality manual passes control at all stages, since working out, check, distribution,
storage and application in practice.The project of each section "Quality manual" is developed by the head of that division
whom this section concerns.
11
2
3
4
5
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Definitive edition of all "Management" is carried out by the head of system of qualitymanagement (РСМК)For the maintenance and the edition of the given document head СМК is responsible.
Discusses "Management" Council about quality, confirms – the Chairman of the councilon quality - the General director of the company.
All sections of "Management" are listed in "Maintenance" with instructions of points of thestandard corresponding to them.
For registration of the made change or the spent audit "Management" has Sheet of changesand audits.
"Management" contains the description of all sections of MS ИСО 9001: 2000. Pages ofeach section are numbered, on "the Management" title page number of a copy is put down and isnoted, whether the given copy of updating is subject.
Head СМК signs "Management". Confirms "Management"The general director of the company.
The quality manual is given out by head СМК according to distribution Sheet under a list ofeach addressee in Magazine of delivery of "Management".
"Management" is Open Company "СЭА" property.It is possible to do informative copies of "Management" only with the permission of head СМК.On these copies there should be a mark that they are not subject to updating (copy not forcontrol), however their distribution should be registered.
The original document is stored in СМК."Management" audit is made by head СМК, with registration in Sheet of changes and
audits.
MODIFICATIONChanges in "Management" are brought under the offer of the author or heads of divisions
in sections which have a direct bearing on them.The project of change is placed for consideration Council about the quality which decision
is entered in the minutes.On the basis of the Report of Council about quality head СМК makes changes to all copies
of "Management" which are subject to updating, by page replacement. All changes fixes in Sheetof changes and audits and on that page where change is brought.
"Management" with changes are dispatched to owners according to distribution Sheetunder a list in Magazine of delivery of "Management".
In archive of head СМК there is one copy of the document which has become invalid, allother copies are destroyed. Destruction process is carried out in the presence of the commissionand fixed in the report.
TRANSFER"Quality manual" is let out in Russian.
4.2.3 MANAGEMENT OF DOCUMENTS
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In section actions on management of the documentation of System of the qualitymanagement developed in the company, are defined by the engineering specificationsconnected with rendering of services both industrial activity and documents of an externalorigin.
The given section is applied in all structural divisions of Open Company "СЭА".
The documentation in Open Company "СЭА" shares on three groups:
- Documents СМК;- The documentation technical, connected with technological processes, performance of
works, rendering of services, etc.;- All other documents which are not entering into first two groups.
RESPONSIBILITYAuthors of documents СМК are defined by heads of divisions.
For release, delivery, modification, архивирование documentation bear responsibility:
- For documents СМК – head СМК;- For documents technical, connected with technological processes and works (an internal
origin) - heads of divisions and departments;- -For documents of an external origin:-dokumentoved, ПТО - for the standard
documentation, standards and for documents under the legislation of the RussianFederation.
- For all the others – authors.The order of release of new documents, modification and reprinting operating, withdrawal
and cancellation of the unsuitable is defined in Procedure on management of the documentationof System of quality management of SEA П401 and the Instruction on working out, registration,delivery, audit and архивированию documents of SEA И401.01.
ORDER OF RELEASE OF THE DOCUMENTATIONThe author of Procedure is the head of division or department where work on the given
Procedure. The developed project of Procedure is co-ordinated with heads of the departmentsinvolved in it, correctness of registration is checkedHead СМК. The co-ordinated project of Procedure is taken out on Council about quality fordiscussion. The approved project of Procedure affirms the Chairman of the council on quality.
Instructions on a method of performance of work, the head of that division where theseworks are carried out develops, their higher head of the given division, according toorganizational structure of management confirms.
Official / working instructions are developed by heads of divisions, departments on thepersonnel which is in their submission.
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Their higher head according to organizational structure of management of the companyconfirms.
In each division and department it is developed and the list of documents СМК issupported in working order.
Technological Instructions on performance of works and productions are developed byleading experts in the directions of works, confirms -the Chief engineer.
Each document developed in department, is made out according to the requirementsshown to it. After working out of the project the document is co-ordinated, affirms, ciphered,registered.
At delivery to users the account of the given out copies of the document in Magazinesof outgoing documents is conducted.
MODIFICATION
All documents СМК are exposed as required to audit.
The author checks, whether there corresponds the document to actual process, action,whether is correct in it the interrelation of employees of various divisions and departments arereflected, whether the document meets all requirements of the scientific and technicaldocumentation and requirements of standard ИСО 9001.
If it is necessary to make change or addition to the document, the author prepares offerson modification or additions and directs on the coordination to heads of interested divisionsand departments according to coordination Sheet.
The head of System of quality management confirms changes in documents СМК. Suchdocument is subject to release.
Change should not contradict requirements of applied international standard ISO 9001:2000.
At release of new edition of the document all copies of the cancelled document arewithdrawn, one copy архивируется, the others are destroyed in the presence of thecommission created for these purposes with registration of the corresponding report.
Modification of the standard documentation of an external origin carries outдокументовед or the personnel of technological department.
Changes in laws are traced by engineer ПТО.
STORAGE, АРХИВИРОВАНИЕ
All technical documentation concerning a field of activity of division or department,after the termination of term of their action, is stored in division or department archive.
Quality manual and all Procedures СМК архивируются only at head СМК, theinstruction and record in structural divisions and in one copy at head СМК.
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The storage time is stipulated in documents of System of quality management.
4.2.4 MANAGEMENT OF QUALITY RECORDS
Records about quality are the proof of conformity to requirements and effectivefunctioning of System of quality management and serve for reception of the necessaryinformation on production \services and consideration of results received in qualitymanagement System.
The list of the general documents and records СМК is resulted in the appendix № 4, andforms in which they should be made out are led in appendices to Procedures and InstructionsСМК.
The order of management of quality records is defined in Procedure of SEA П402.
The given section is applied in all divisions of Open Company "СЭА".
RESPONSIBILITYResponsibility for timely fixation of the arriving information, correct filling of forms,
magazines, certificates are born by workers of structural divisions and departments accordingto official and to working instructions.
Control over correct conducting records is carried out by Head СМК
ORDER OF PERFORMANCE OF RECORDSConducting records about quality is spent at all stages of realisation of civil-engineering
designs and traced at: To preparation of the documentation for participation in the tender; The conclusion of contracts \contracts; The designing organisations; Choice of suppliers and contractors; To check of realisation of civil-engineering designs; To work with claims; The analysis of inappropriate production; Carrying out of training of the personnel; Carrying out of internal and external checks; The analysis of results of performance of correcting and warning actions; The analysis of system of quality management from a management.
Records are registered in corresponding magazines, are considered at the next sessionsof Council of Quality, архивируются and are stored in structural divisions where they werecarried out at head СМК.
Data of control in the course of realisation of civil-engineering designs is registered inMagazines of the established forms the personnel answering from Open Company "СЭА" forbuilding of objects. The information on quality is transferred to platforms of building foracceptance of corresponding measures.
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Certificates of check of the delivered equipment and materials for a complete set ofobjects are made out by the Agent on supply with participation of representatives ПТО andthe supplier. In case of discrepancy of the checked equipment and materials to requirementsTHAT corresponding certificates and claims are made out. All results of the specified checksare transferred to head СМК for the analysis and inclusion of questions of consideration ofchecks at sessions of Council of Quality.
Registration of results of checks of the equipment on technological accuracy, the dataabout demothballing and installation is conducted by the industrial sites performing works oninstallation of the process equipment, means of automatics, instrumentations, etc. and transferredto storage in technological department.
Results of definitive reception of objects (certificates of delivery or transfer to guaranteeoperation) are registered and transferred to storage in technological department.
All data on calibration of gauges is registered and stored in ПТО. Terms of the subsequentcheckings are specified in the special tablets placed on foregrounds of face sheet of devices.
The information on the arrived claims and claims arrives from the industrial sites which arecarrying out building of objects, in ПТО where the analysis is carried out and measures onelimination of discrepancies are taken. On the basis of this data in the company actions fordecrease in level of claims are developed. Claims and claims from Customers are considered atsessions of Council of quality and all decisions of Council are fixed in Reports.
The given examinations of the personnel are brought in Reports of sessions of thequalifying commission, Orders, the log-book of certificates and training reports are stored at themanager on the personnel. Results of checks of the Control system of quality are registered athead СМК, are considered at sessions of Council of quality. Council decisions are made out byReports and dispatched to heads of divisions.
Results of performance of correcting and warning actions are fixed in Reports of theexecutors, necessary changes are reflected in the documentation.
Efficiency of correcting and warning measures is considered at sessions of Council ofquality and reflected in Reports.
All data about quality is stored and архивируются according to Procedures in the placesdefined by heads of divisions and departments.
4.3 DOCUMENTATION
SEA П401 - Procedure Management of documents.SEA П402 - Procedure Management of records
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5 RESPONSIBILITY OF THE MANAGEMENT
5.1 MANAGEMENT OBLIGATIONS
The company top management bears responsibility for creation, maintenance in working orderand constant perfection of System of quality management.
For this purpose the company management carries out the following:
- Brings to the notice of the personnel value of performance of requirements of Clientsand requirements of legislative and other official bodies;
- Defines the Policy concerning quality;- Provides definition of the Purposes of quality;- Spends a quality management estimation;- Provides presence of resources for functioning СМК
5.2 ORIENTATION TO THE CLIENT
Open Company "СЭА" top management, namely the Chief engineer together with ПТО:
Provides definition of requirements of clients in the course of marketing researches; Provides the timely analysis and performance of these requirements in the course of
realisation of projects; Provides the analysis and performance commercial and legal requirements of clients.
5.3 POLITICIANS IN THE FIELD OF QUALITY
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The policy of the company in the field of quality is a declaration of the higheradministrative board on intentions and the purposes in the field of quality.
"The Policy" project is developed by head СМК, takes out it on Council of quality fordiscussion and the statement, she subscribes the General director of the company.
The declaration of the Policy and the Purposes in the field of quality is placed on the mostvisible, accessible to reading, places in each department and division. Heads of structuraldivisions constantly conduct explanations in the collectives about correct understanding of thePolicy and the Purposes in the field of quality
The text of a policy and the purposes in the field of quality management of the company ofOpen Company "СЭА" is presented more low.
POLICY AND THE PURPOSES IN THE FIELD OF QUALITY MANAGEMENT
POLICY
As a result of use of the advanced domestic and foreign achievements of building art, anestimation and the analysis of the work, - stably to provide performance of requirements ofcontracts, standards and specifications for representation of services with the indicatorsexceeding inquiries and wishes of Customers and Clients.
To raise professional level of all employees, regularly to carry out training concerningSystem of quality management and to raise interest of collective in effective functioning ofthis System in the company
To provide conditions of continuous increase of leadership and responsibility of the topmanagement of the company and each member of collective for realisation of a policy, thepurposes and problems of System of quality management.
To carry out all positions and requirements of System of quality management of thecompany, constantly to estimate its efficiency and to raise productivity
THE PURPOSES
At the expense of application of new technologies at performance of works to raiseprofitability of realisation of contracts on 0,5 %;
To provide at the expense of effective application of System of quality management andperfection of organizational structure of the company decrease in expenses on managementof projects on 1,0 %;
To reduce the general expenses for purchases, without decrease in quality of the deliveredequipment and materials on the average by 1 % on each object, using mechanisms of achoice, the analysis and the estimations of suppliers regulated in System of qualitymanagement of the company;
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Annually to direct on training not less than 2 employees for improvement of professionalskill on principal views of professional work and not less 1st employee on qualitymanagement system;
To expand a circle of potential Customers and suppliers for maintenance of stable granting ofservices to satisfaction of inquiries and wishes of clients.
The company top management takes up responsibility for realisation of the Policy in thefield of quality management and guarantees ought performance of all positions andrequirements of system of quality management in structural divisions all categories of thepersonnel against the General director to the ordinary employee.
General director A.F.Lobach
Date ____________________
5.4 PLANNING
5.4.1 THE PURPOSES IN THE FIELD OF QUALITY
The company top management has defined the Purposes in the field of quality for thecorresponding divisions directed on execution of requirements to carried out works andservices including, qualities corresponding to the Policy and giving in to a quantitativeestimation.
The purposes in the field of quality are confirmed on Council of quality and finished to thepersonnel.
The top management and heads of divisions provide performance of the Purposes in thefield of quality by maintenance of functioning of System of quality management.
The personnel of all divisions of the company participates in realisation of the Purposes inthe field of quality.
5.4.2 PLANNING WITHIN THE LIMITS OF QUALITY MANAGEMENTSYSTEM
Planning СМК is directed on:
- Achievement of the Purposes specified in "Politician" and item 5.4.1;- Improvement of System of quality management.Plans – actions are directed on constant perfection of system of quality management to the
companies, stabilisation and improvement of processes of the organisation by preparation forrealisation and in the course of building of objects, introduction of progressive managementmethods and the building organisation, a professional training, tasks in view providingperformance and allowing to satisfy requirements of the most exacting client more full.
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The plan on improvement of work of System of quality management is developed by headСМК.
The plan on improvement of processes of the organisation by preparation for realisation andin the course of building of objects develop the Chief engineer with the services on the basisof offers from platforms of building and departments, with attraction of other divisionsnecessary for it and experts of the company.
These Plans include the list of actions, a date of performance of each action, executives andmarks about execution.
Plans – actions for quality are considered on quality Council, their General directorconfirms.
The plan – action for quality leads up to execution and the Chief engineer supervises.
The plan – actions for improvement of work of System of quality management leads up toexecutors and supervises its performance Head СМК.
The plan-action on a professional training leads up to executors and the manager on thepersonnel supervises.
Quality council at the sessions considers performance of Plans of quality.
5.5 RESPONSIBILITY, POWERS AND INTERRELATIONS
5.5.1 RESPONSIBILITY AND POWERS
In the appendix 2 the block diagramme of management of Electrical InstrumentationConstruction Corporation is given.
General provisions, problems, functions, the rights and responsibility, including questionsconcerning systems of quality management are stated in positions about divisions anddepartments of the company and duty regulations of employees. The specified documents arean integral part of system of quality management of the company, are subject to performanceand the regular analysis.
In Procedures of System of quality management responsibility of employees of OpenCompany "СЭА" is defined, whose activity influences ability of the company to fulfil therequirement of the client.
In these Procedures powers of persons, which are defined: Find and register the problems connected with management, the organisation of building of
objects, technology and quality management system; Offer actions for prevention of occurrence of discrepancy in relation to management, the
organisation of building, technology and quality management system; Recommend and supervise correcting actions in relation to management, the organisations of
building which are not meeting the requirements; Check performance of the accepted decisions.
The basic functions of an administrative board of the company are resulted more low.
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THE GENERAL DIRECTORThe general director carries out the general management and supervises over all basic
structural divisions the company in the limits given to it of the rights by Board of directors andthe Charter of the company, provides performance of the legislation of the Russian Federationand local self-government institutions. Bears responsibility for functioning maintenance at theenterprise of System of quality management in full according to requirements of Standard ИСО9001:2000, including through the Representative.
THE REPRESENTATIVE OF MANAGEMENT-HEAD СМКDuties and powers of the representative of a management – head СМК:
- Introduction, development and application in practice СМК in all structural divisions ofthe company, and also control over its observance according to requirements of standardИСО 9001: 2000;
- The organisation of internal audit;- Control, check of all decisions in СМК and delivery of recommendations about its
improvement;- Regularly to inform Open Company "СЭА" management on a condition and development
СМК- Represents Open Company "СЭА" at meetings with the third parties concerning quality.Gives orders concerning quality management, has the right to carry out all necessary actionsfor quality maintenance in all structural divisions of the company and to supervise theirperformance.
Has the right to reception of all information without an exception.
THE CHIEF ENGINEER
Presides at the divisions which are directly carrying out building of objects.
Is responsible for all technical policy of the company, introduction and use of newtechnologies and building methods
Organises and carries out control over designing of objects, the coordination of designdecisions with clients, delivery of the design documentation.
Provides control for qualitative performance of works at building.
Develops plans of quality for realised projects, conducts the analysis of quality ofmanagements of building of objects.
Provides observance of conditions of safe performance of works.
THE CHIEF ACCOUNTANT
Is responsible for questions of financing of productions of the company, an estimation ofeconomic efficiency of performance of contracts and contracts, preparation of calculations
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budget to expenses on objects and economic indicators. Together with ПТО prepares projectsof contracts and contracts
Develops financial strategy of the company, perspective and current financial plans, takinginto account means for realisation of the actions planned on quality and provides its financialstability,
Is responsible for preparation of materials according to economic indicators of work of thecompany for consideration at sessions of Council of quality.
Makes the exact account of incomes and expenses, timely drawing up of the accountingreporting.
THE AGENT ON SUPPLY
Organises and is responsible deliveries of the equipment and materials to objects of building.Is responsible for a correct estimation of suppliers, analyzes together with economicaldepartment economic and quality indicators of suppliers.
Is responsible for preparation of materials for system of quality management of concerning allquestions of purchases and storage of the equipment and materials, including and deliveries ofthe client
5.5.2 THE REPRESENTATIVE OF THE MANAGEMENT
Chief ПТО is the representative of the Top management of the company and directly isresponsible for Quality management System.
Principal duties, powers and functions of the representative of a management are resulted inразделе5.5.1 (see above).
5.5.3 INTERNAL INTERRELATIONS
The top management has defined and supports corresponding processes of communications inthe company, including – reception of data on system effectiveness of quality management.
Internal communications are understood as interrelation of processes according to theconfirmed Procedures, and also communications between divisions and the company personnel.
For maintenance of internal communications electronic and paper carriers in quality –Orders, Orders, Reports, Reports are used.
- For the notification of all collective of the company information boards are used.For company limits the top management or persons them representatives can send the
information only. Responsibility for sending and the maintenance of such information bears thetop management.
Data on system effectiveness of quality management receive in the form of Reports ofinternal audit, Reports of Council of the quality, the arriving information from clients.
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Responsibility for functioning of internal communications bears the enterprise topmanagement according to the present Management.
5.6 THE ANALYSIS FROM THE MANAGEMENT
5.6.1 GENERAL PROVISIONS
Open Company "СЭА" management carries out the analysis and an estimation of conditionСМК on its conformity to the Policy and the Purposes in the field of quality, to requirementsof standard ИСО 9001:2000 at sessions of Council of quality.
Quality council works according to Position about quality Council.
The purpose of this analysis - to provide long-term conformity, suitability and systemeffectiveness of quality management.
5.6.2 DATA FOR THE ANALYSIS
As the data for an estimation use the following information:- Results of carrying out of internal and external checks;- Responses of clients, including claims and claims;- Correcting both warning actions and their performance;- Plans of quality and their performance;- The measures undertaken by results of the previous estimation;- The planned changes which can affect on СМК;- Offers concerning improvement СМК
For gathering of the information and the subsequent analysis use:- Process of carrying out of internal audit;- Processes of control over the organisation and building of objects;- Processes of the statistical analysis;- Reports of sessions of Council of quality
Council of quality or the Representative of a management on quality managementadditional criteria and parametres of the data necessary for an estimation can be defined.
Responsibility for granting given to quality Council, the Representative of a management aboutquality management is born by heads of divisions.
5.6.3 RESULTS OF THE ANALYSIS
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Quality council considers current and perspective directions in the field of qualitymanagement.
Carries out the analysis and an estimation of a condition of System of quality managementon its conformity to the Policy and the Purposes in the field of quality, to requirements of MSИСО 9001: 2000.
Results of estimation СМК, as a rule, contain decisions and measures in the relation belowthe listed questions: Increases of efficiency СМК and making processes, Improvement of quality of services concerning requirements of clients, Requirements for resources, Processes which need completion or updating, Change of interrelations of processes, etc. The actions directed on improvement of quality of managerial processes and the organisation
by building, The actions directed on maintenance by resources.
Decisions of Council of quality are made out by the Report and dispatched to all participantsof Council and the persons involved in decisions.
Regularly information on a condition and efficiency СМК is hung out on bulletin boards.
Responsibility for acceptance of results of an estimation bears quality Council,according to Position about quality Council.
THE DOCUMENTATION
SEA РК-01 - the Quality manual. - Open Company "СЭА" block diagramme.SEA П501 – Procedure of working out of the plan of qualitySEA П502 – Procedure of check and the analysis of work СМКSEA О502.01 - Position about quality CouncilSEA О601.04 - Duty regulations.SEA О502.02 - Reports of Council of quality
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6. RESOURCE MANAGEMENT
6.1 MOBILIZATION OF RESOURCES
Open Company "СЭА" has defined and has mobilised necessary resources for realisationand preservation of working capacity of System of quality management, and also constantincrease of its efficiency, and increase of degree of satisfaction of clients by performance ofrequirements of clients.
Resources are understood as the following:
- The trained personnel;- Set of buildings, constructions, communications;- The modern equipment;- Workplace – set of conditions at which work is conducted.
6.2 THE PERSONNEL
6.2.1 THE GENERAL DATA
Open Company "СЭА" confirms that in the company the personnel having vocationaleducation, preparation and experience for management of projects, the organisations andbuildings of objects, quality check and the analysis of results of work works.
Administrative board and technical officers (ИТР) were trained at seminars onpreparation and introduction of System of quality management according to requirements ofinternational standard ИСО 9001: 2000.
Heads have carried out personnel training on building sites on work in quality managementSystem.
The persons appointed for carrying out of internal checks, were trained at a seminar.
RESPONSIBILITY:
Responsibility for selection of the personnel within the limits of each division is born bythe head of this division according to the Duty regulations.
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Responsibility for preparation of the personnel to work in quality management System isborn by heads of divisions and head СМК.
The manager on the personnel bears responsibility for the timely organisation of trainingand for official registration of papers after training (registration of reports and filling of Personalcards of the worker).
Teachers of theoretical training from the List of workers of the company bear responsibilityfor quality of carrying out of training.
Each employee of the company bears responsibility for quality and timeliness ofperformance of the duties according to the Duty regulations.
6.2.2 ABILITY, CONSCIOUSNESS AND TRAINING
All personnel of the company passes both initial training at employment, and flowingaccording to Procedure of carrying out of training and improvement of professional skill.
The manager on the personnel carries out the following:
- Collects from heads of divisions and departments of the Demand for training of theemployees subordinated by it;
- -Makes the perspective annual plan of training on the basis of the received informationfrom external training establishments, co-ordinate with Head СМК, confirms at the Generaldirector and gives out to heads of divisions;
- Directs according to the annual plan and taking into account modes of study, employeeson training.
- On the training termination collects copies of certificates, certificates and thecertificates received by results of training, makes out corresponding reports provided bydocumentation СМК.
Head СМК makes the curriculum and the program of training concerning realisation andfunctioning of System of quality management in the company. Such program provides carryingout of employment with all personnel of the company not less often than an once in a year. Upontermination of employment the qualifying commission inspects knowledge (examination). In thereport of session of the commission corresponding entry is made, subscribes all committee-menand is filed in the Folder of reports.
Upon termination of training out of the enterprise, the employee represents to the manageron the personnel the corresponding document on passage of training for registration. Themanager on the personnel makes record about qualification reception in the Personal card of theemployee and in its work record card.
All documents testifying to passage of training, are stored in archive of the manager on thepersonnel during all labour activity of the employee.
THE DOCUMENTATION
SEA П601 – Procedure of reception of workers and labour relations.SEA П602 – Procedure of training of workersSEA И601.01 – the Instruction of examination of workersSEA И601.02 – the Instruction on working out and registration of duty regulations
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6.3 INFRASTRUCTURE
GENERAL PROVISIONSThe infrastructure of the company of Open Company "ЭАС" represents:-Building of head office and office premises on building sites which are served andsupported in working order.-Industrial bases and warehouse.-The equipment and office equipment.-Transport and communication
The company supports in working order an infrastructure which allows collective ofemployees to carry out at worthy level of the of function and a duty and provides quality ofcompany services according to declared to requirements of clients.
Employees have access to the basic means of production and the means of labour necessaryfor realisation of their activity.
Responsible for maintenance in the company in working order infrastructures are the chiefengineer.
THE INFORMATION AND COMMUNICATIONSIn the company the corporate computer network connected to the Internet functions. For
the decision of specific industrial problems structural divisions create and support own electronicdatabases.
Communication with working platforms of objects of building and with suppliers(contractors) is carried out with use of all accessible communication facilities – a fax, phone, theInternet, mail.
ПРОГРАМНЫЕ MEANSAll divisions of the company are completed necessary for performance of their functions
by programs. Software are constantly updated. In company staff there is an employee, hadtraining special preparation on working out and use of the software and work with computers.
6.4 THE INDUSTRIAL ENVIRONMENT
In the company all necessary conditions for qualitative performance by collective and eachemployee separately the functions according to legislation requirements on labour safety andsafety precautions conditions are created.
Company standards on a labour safety for workers of the device and building sites aredeveloped, introduced and function.
Workplaces are completed by all necessary means and equipped so that to reduce to aminimum weariness of employees in the course of work.
On objects of building all workplaces are certified, conditions of safe conducting works aremet. Certification of workplaces is annually carried out.
In the company for maintenance of safe working conditions the chief engineer isresponsible.
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7. PRODUCTION CREATION
7.1 PLANNING OF CREATION OF PRODUCTION
Open Company "СЭА" plans and develops the processes necessary for creation ofproduction (the appendix №1 see). The specified processes will be co-ordinated withrequirements to other processes of system of quality management.
At planning of processes of creation of production the company is guided by the Policy andthe purposes in the field of the quality, confirmed on quality Council.
Quality planning concerns:
Working out of documentary procedures of realisation of activity of functionaldivisions of the company at all stages of creation of production and activity realisationaccording to the developed documents;
Planning of indicators of quality of concrete kinds of activity, methods of theirachievement, control and tests;
Drawing up of target programs of the quality developed for new separate projects; Working out of correcting and warning influences; Actions for elimination of discrepancies by results of internal audits СМК.
For the actions set forth above on quality planning Head СМК of the company, the chiefengineer and heads of leading departments and divisions are responsible first of all. Theirbasic functions are stated in duty regulations and procedures.
7.2 THE PROCESSES CONNECTED WITH CLIENTS
7.2.1 DEFINITION AND THE ANALYSIS OF THE REQUIREMENTSCONCERNING PRODUCTION AND SERVICES
Open Company "СЭА" on the specificity of activity defines more low listedRequirements to production: The requirements established by the client in specifications to contracts, contracts and
tender offers. The specified requirements are studied and analyzed at a stage ofprecontract study about their performance (procedure of SEA П701);
Requirements not established by the client, but their performance is necessary as amatter of experience works of the company for improvement of a parity the price\quality (procedures of SEA П701,702,703 and 704)
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Requirements which are provided by standards and technical specifications. Are withoutfail considered and carried out at all stages of realisation of projects (procedure of SEAП703 and SEA П707 – Procedure of building of objects) Additional requirements – are considered at designing and project realisation.
In the course of study of tender offers, before signing of contracts and contracts to be madethe analysis of technical and other requirements to production. The specified analysis allowsto establish that:
Requirements to production are revealed; Contract or contract requirements differ from what have been stated and preliminary
co-ordinated earlier; The company has possibilities to provide performance of the corrected requirements.The analysis of requirements of clients is carried out on procedure of SEA П701.
7.2.2. INTERRELATION WITH THE CLIENT
Open Company "СЭА" defines and carries out more low listed effectual measures onmaintenance of communication with clients:
Informing on the services through participation in thematic exhibitions, mailing ofadvertising materials, a site on the Internet;
Continuous communication with potential clients, both in the course of study of tenderoffers, and by consideration of prospects;
Feedback with clients including reception of claims, remarks and offers.
7.3 DESIGNING AND WORKING OUTOpen Company "СЭА" in the primary activity – management, the organisation and
building of objects of petro-gas and oil refining complexes on a turnkey basis - performs designworks by means of attraction to this work of the specialised design companies on conditionsсубподряда. Processes of the organisation of designing are stated in corresponding procedure –SEA П703
The project statement is made according to Procedure of SEA П703. Thus it is necessary toprovide, that parametres запроектированного object met the requirements of the Customer,standard documents and standards.
7.3.1. PLANNING, THE ENTRANCE AND TARGET DATA FOR DESIGNING
DESIGNING PLANNINGSupervises designing of objects the Chief engineer of the company.The designing plan includes the basic works on Procedure of SEA П703. The condition of
works on designing is considered the Chief engineer of the company.All works on designing with the schedule of their performance are brought by the Chief
engineer in the Plan of Design Works according to Procedure of SEA П703.
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The plan of Design Works defines kinds of the works responsible and terms ofperformance of all design works. Besides, in respect of Design Works works on reporting audit,check and the statement are reflected.
The chief of Technological department or the appointed employee of department isresponsible for organizational and technical communications between the design organisationand other departments, including responsibility for documenting, transfer and consideration ofthe demanded information.
ENTRANCE DATA FOR DESIGNINGFor each new project requirements under the project, including requirements of laws and
norms are defined and documented. Each new inquiry about designing before acceptance isconsidered by the qualified technicians. Incomplete, not clear and inconsistent inquiries areconsidered and explained before their acceptance.
TARGET DATA FOR DESIGNINGAll works on the designing, executed by the contractor on designing, are considered by the
Chief engineer and the appointed qualified employees of technological department to provideobservance of all norms and requirements, specifications of the Customer, technology, norms ofsafety and environment protection. According to performance of these requirements designworks are approved or go on alteration
Criteria of acceptance are defined by specifications of the Customer, the correspondinghead or the assignee and-or internal policy and managements on technology.
Requirements on designing which are all-important for safe and successful functioning ofproduction, are documented according to applied procedures or the entrance data of the project.
7.3.2. THE ANALYSIS, CHECK AND THE PROJECT STATEMENT
THE DESIGNING ANALYSISOfficial analyses of the Project at certain stages are carried out and documented according
to Procedure of SEA П703. Results of such analyses are fixed in corresponding documents –SEA О703.01
PROJECT CHECKProduction designing is checked by carrying out of verifying actions and examination,
including tests, and by consideration of design documents for the purpose of maintenance ofperformance of the specified requirements and conformity entrance given – to the target data ofthe project. These problems are carried out by qualified personnel of the design companies andOpen Company "СЭА". (Procedure of SEA П703)
THE PROJECT STATEMENTThe project statement is made according to Procedure of SEA П703. Thus it is necessary to
provide, that parametres запроектированного object met the requirements of the Customer,standard documents and standards.
7.3.3. MANAGEMENT OF CHANGES IN THE PROJECT
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Changes in the project are made according to Procedure of SEA П703, and include theanalysis, approval and documenting. Responsibility for this work is born by the Chief engineer.
7.4 PURCHASES
7.4.1 PROCESS OF PURCHASES, THE INFORMATION AND CHECK OFBOUGHT PRODUCTION
THE GENERAL PARTOpen Company "СЭА" makes all efforts and possibilities that bought production and
services of subcontractors were suitable for use in carried out works.Materials and the equipment are bought on the basis of specifications and ability of
suppliers to put them answering to these specifications.
ESTIMATION OF SUPPLIERS (SUBCONTRACTORS)Open Company "СЭА" demands, that all suppliers corresponded to the co-ordinated
specifications and requirements.Open Company "СЭА" approves suppliers on the basis of Procedure СМК «the Choice of
suppliers \contractors and purchase» (SEA П704) and on the basis of an estimation of ability andoperating system of quality management of the supplier. If it is required, the estimation of thesupplier at its enterprise can be spent. The list of the approved suppliers is conducted.
Open Company "СЭА" carries out control over sending of materials from suppliers,including, at least, quality of materials and terms of its delivery. The information collected as aresult of process of an estimation, can be transferred by the supplier with the message of theirconformity to requirements and specifications.
THE INFORMATION ON PURCHASESOpen Company "СЭА" prepares, conducts and stores all documentation which contains the
detailed information on purchase of materials. All documentation on purchase is analyzed andaffirms before its sending by suppliers according to Procedure of SEA П704.
In case of delivery of poor-quality production claims are made and the decision on itsfurther use is made.
CHECK OF BOUGHT PRODUCTIONOpen Company "СЭА" check at the enterprise of the Supplier:If Open Company "СЭА" makes decision to check bought production on a platform of
the Supplier, he specifies actions for check and ways of delivery of a material by request onpurchase.
Check by the Client/customer of production of the Supplier:Depending on contract obligations, to Customers of Open Company "СЭА", it is
authorised to check purchases on a subject that bought the equipment and materials meetrequirements. When check is carried out by the Customer (or its representative) on a platform of
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the Supplier, to the Supplier is informed that check by the Customer does not replace procedureof an estimation of Open Company "СЭА".
Check by the Customer at all does not relieve from responsibility Open Company "СЭА"to put a comprehensible material. Such check also does not exclude possibility to reject thismaterial of Open Company "СЭА" or its Customer at later stage.
CONTROL OF PRODUCTION DELIVERED BY THE CUSTOMEROpen Company "СЭА" demands, that all materials delivered by the Customer for its
production or corresponding works, answered specifications and the requirements, specified incontract/treaty obligations (where it is applicable).
The materials delivered by the Customer, are checked on conformity and quality aftertheir reception. The material of the Customer is processed on standard procedure for arrivingmaterials. If there are problems in relation to the put materials, on it is informed the Customerand the decision on the further actions with these materials is made. Also reports or certificateson inspection of these materials are made.
7.5 MANUFACTURE AND SERVICE
7.5.1 THE ORGANIZATION AND PRODUCTION MANAGEMENT
PRODUCTION MANAGEMENT AND SERVICEOpen Company "СЭА" in the primary activity – management and the organisation and
building of objects of petro-gas and oil refining complexes on a turnkey basis - will organiseperformance of civil and erection works by means of attraction to this work of the specialisedbuilding companies on conditions субподряда.
The basic processes making building of objects, their sequence and performance conditionsare stated in procedure of SEA П707 «Buildings of objects»
In the course of realisation of projects of Open Company "СЭА" as Genpodrjadchik,obliges and supervises, that subcontractors on special works applied in the work if they have nocertificated system of quality management, requirements of standard ИСО 9001:2000. FromOpen Company "СЭА" for work on objects according to requirements of standard ИСО 9001:2000 Chiefs of sites are responsible.
The company management demands and supervises, that Chiefs of sites planned andcarried out works and service in operated conditions which first of all concerns:
Presence of the information describing the characteristics of object of building(technical, technological, etc.);
Presence of working instructions, procedures on performance of principal views ofworks;
Use for building of cars, mechanisms, the equipment and the tool providing qualitativeperformance of processes and technological operations of building;
Presence and use of control devices and measurements of parametres of buildingprocesses and operations;
Realisation of quality assurance of performance of works demanded by specifications;
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Performance of works after object delivery in operation on warranty service if it isprovided by the contract on building.
THE STATEMENT OF PROCESSES OF MANUFACTURE AND SERVICEAll kinds of works are carried out according to documentary Procedures which in detail
describe methods with which help all processes are carried out. Besides, these procedures defineresponsibility and the powers concerning performance of each process and means with whichhelp all processes are supervised.
Processes which define solving values in operational reliability of a constructed design,installation or object and which lacks can be revealed after object or installation it will be startedin operation without fail, before their application, certifications are subject. Certificationprocedure is co-ordinated with representatives of the customer and carried out in the presence ofthe Customer or the representative appointed it.
Subcontractors of Open Company "СЭА" develop instructions which define and describedemanded use of the equipment, raw materials, technological parametres and other informationnecessary for control of technology and observance of requirements under Safety precautionsand preservation of the environment.
For monitoring and a management of each stage of building written instructions andcontrol checks are used.
Without fail on objects of building orders on Open Company "СЭА" appoint responsiblepersons who provide observance of technological procedures and instructions. It concerns bothnew, and the reconsidered procedures.
There, where it is necessary, as criteria of an estimation of quality of each process theapproved standards of manufacture of works are used.
IDENTIFICATION AND ПРОСЛЕЖИВАЕМОСТЬThe equipment and the materials which have arrived on building sites, are checked on
presence of the accompanying documentation, on conformity of technical characteristics to theestablished requirements. The control fact proves to be true documentary.
Rejected the equipment and materials, are accepted on responsible storage on a warehousewith the tablet "Marriage" before acceptance of the corresponding decision between the supplierand division or the department which has carried out purchase.
Прослеживаемость and identification in the course of performance of works and controlare defined:
- Data recording about quality in the course of all work cycle;- Data recording about finished by installation building in the executive documentation;- Marks by a paint or the tablet of a code of production;- Marks by the tablet Marriage - defective production »or ОК – suitable productionResponsibility for performance of works on identification and прослеживаемости is born
by heads of building sites.
7.5.2. THE PROPERTY OF THE CLIENT AND ITS SAFETY
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The representative of the client (customer) transfers the equipment and materials in OpenCompany "СЭА" installation. Transfer is fixed by the certificate of transfer to installation whichsubscribes the representative of the customer and генподрядчика.
After transfer of the specified equipment and materials, responsibility for its safety isassigned on генподрядчика. The equipment and materials in independence of a storage placeshould have corresponding labels, packing, protection against damage.
7.6. MANAGEMENT OF CONTROL DEVICES AND MEASUREMENTS
MANAGEMENTIn the course of building and acknowledgement of their conformity to the established
requirements of Open Company "СЭА" and the involved subcontractors apply the control,measuring both test equipment and devices to quality assurance of works.
CALIBRATION (PERIODIC CHECKING)For maintenance of a guarantee of that the measurement error is known and compatible to
the established requirements, all gauges are exposed to periodic calibration (checking)
The list of all control devices and measurements in which it is specified is made:- -The name of a control device, measurement;- Designation, type;- Limit of measurements;- Works number;- Accuracy class, error, the division price;- Installation site;- Periodicity of checking;- Date of last checking;- Date of the subsequent checking
The technology and quality СМР department and corresponding services of subcontractorsdevelop Schedules of checking of control devices and the measurements which are in operation.
After checking, manufacturers of works, apply a control device and measurements onlywith a mark about results of checking in accompanying documents, and on face sheet devicesmarks a label with instructions of term of the subsequent checking. Use and operation of controldevices and measurements with the delayed terms of checking or without checking it isforbidden
Control devices and the measurements recognised unsuitable, marks a special label and ifthey are not subject to repair, are transferred for write-off.
The measuring apparatuses which are stored, are subject to repeated checking before theiruse. If measuring apparatuses are on preservation during half between a testing interval they arecalibrated repeatedly.
Delivery of measuring apparatuses from warehouses of storage without checking isforbidden.
Results of checking are reflected in registers. All data of checkings is stored in technologyand quality СМР department and control services of quality of subcontractors.
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The appointed, responsible persons in Open Company "СЭА" it is regular, is not more rarethan an once in a quarter check building sites about correct use of control devices andmeasurements, presence of checkings and so forth Results of such checks are fixed incorresponding certificates.
THE DOCUMENTATION
SEA П701 – Procedure of preparation of the documentation for participation in the tenderSEA П702 – Procedure of the conclusion of the contract \contractSEA П703 – Procedure the designing organisationSEA П704 – Procedure of a choice of suppliers \contractors and purchaseSEA П705 – Procedure of control, checks and certificationSEA П706 – Procedure of calibration of the measuring and test equipmentSEA П707 – Procedure of building of objects
8 MEASUREMENT, THE ANALYSIS AND IMPROVEMENT
8.1 THE GENERAL DATA
Open Company "СЭА" has defined necessary processes for monitoring procedure, theanalysis and improvement with a view of:
- Acknowledgement of conformity of production to the set requirements;- Maintenance of conformity of System of quality management to standard ИСО
9001:2000;- Constant increase of system effectiveness of quality management.
8.2 MONITORING AND MEASUREMENTS
8.2.1 SATISFACTION OF THE CLIENT
Open Company "СЭА" constantly supervises and analyzes the data testifying tosatisfaction of requirements of clients. Gathering and control of such data is carried out byphone, a fax, mail, by results of business trips, by means of the analysis of executive and otherdocumentation arriving with under construction objects, responses of clients.
Responsibility for the analysis of this information is assigned to Chief ПТО.
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8.2.2 INTERNAL AUDIT
THE PURPOSE OF INTERNAL AUDITSTo establish:- Whether the System of quality management meets requirements of standard ИСО
9001:2000;- Efficiency of realisation of System of quality management and its maintenance up to the
mark.Results of internal audits give the following information:
- Coordination СМК with standard requirements (whether there are documents СМК;documents operating; applicability of documents);
- Efficiency СМК;- Weak places СМК;- Necessity of correcting and warning actions;- The discrepancy reasons;- Possibility of improvement of process of work;- Success of work of company management.
Open Company "СЭА" has defined and has provided necessary conditions for carryingout of internal audits on check of System of quality management by means:
Operating and documentary issued System of quality management;Presence of specially trained personnel capable independently to spend audits;Presence of documentary issued Procedure on carrying out of internal audits СМК;Presence of standard ИСО 9001:2000, on conformity to which audit should be booked.
OBJECTS OF INTERNAL AUDITS (CHECKS)The basic objects of audit are:- Quality of civil and erection works and services;- Condition of processes;- The personnel;- Workplace condition;- Functioning СМК.
Quality of civil and erection works and servicesQuality check of civil and erection works is intended for definition of conformity of quality
of their performance to the standard requirements regulated contract/treaty obligations,СНИиПами and specifications.
Condition of processesCheck of a condition of processes allows to define:
- Sequence and interaction of processes;- Degree of achievement of the planned results with a view of improvement of these
processes, efficiency from realisation of the accepted decisions;
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- The reasons of occurrence of defective production.
The personnelPersonnel check gives acknowledgement to that the personnel performing works which are
reflected in quality of production, possesses:- The necessary qualification received as a result of general and vocational education,
training, skills and experience;- Comprehension of value and importance of the activity, and also role in the course of
achievements of the purposes of quality.
Workplace conditionCheck of a condition of a workplace gives conformity acknowledgement to the established
requirements for reception of qualitative production.
Functioning СМКAt check of functioning СМК it is checked:- Documentation СМК- Actual performance of the requirements stated in the documentation;- Records of quality СМК.
Check of documentation СМК is carried out in following directions: The documentation from the point of view of conformity to the requirements stated in
the Quality manual, the politician and the purposes in the field of quality is checked;for documents of the bottom level – to requirements of higher documents;
-Procedure of management by documentation СМК is checked, namely:The coordination and the statement;Maintenance of readership of documents and their identification;Presence maintenance in places of application of the valid edition of correspondingdocuments;Maintenance of periodic check (audit) of documents;д maintenance of prevention of unintentional use of out-of-date documents, i.e.withdrawal of the out-of-date documentation;
Quality of the documentation is checked: availability and correctness of formulationsof requirements, clearness of a statement, presence of the complete set of tables,appendices etc.; documentation presence on workplaces.
Check of records of quality to be under construction in following directions: Maintenance of conducting and reception in a necessary kind of records of quality; Maintenance of readership of records of quality and their identification; Providing of access to quality records.
Check of actual performance of requirements,
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Stated in the documentation, should reveal: Whether enough precisely describe the available documents, checked element СМК; Whether knows the personnel documents and the requirements containing in them; Whether has the personnel these documents at the order; Whether understands the personnel these documents and the requirements stated in
them; Whether uses the personnel these documents in the work.
ORDER OF PERFORMANCE OF WORKIn the end of the year (till December, 25th) head СМК develops the Schedule of internal
audits of System of quality management the next year and takes out it on Council of quality fordiscussion and the statement.
Planned, internal audits are carried out according to the Schedule of internal audits ofSystem of quality management.
Off-schedule audits are spent in cases of decrease in quality of civil and erection works,receptions of claims, negative results of internal and external audits, necessities of perfection andintroduction of new processes of the manufacture, the new documentation, decisions of Councilof quality.
The order on carrying out of off-schedule audit is given by the General director.Internal audits are spent according to Procedure of internal audits of System of qualitymanagement of SEA П801.
Head СМК forms group and appoints the leading auditor for forthcoming audit from theList of auditors. The basic requirement to participants of the commission – they cannot beworkers of checked division or department.
Head СМК 10 days prior to planned term of audit co-ordinates date, an order of carryingout of audit and commission structure with the head of checked division.
The leading auditor together with members of group develops the Program of audit and theList of questions, co-ordinates with the head of checked division or department. The programsigned by the leading auditor and the head of checked division or department, is considered co-ordinated.
During work auditors receive the information by poll, supervision, checks of documents.The revealed discrepancies are registered in the report on results of internal check.
After audit the final meeting with participation of group of auditors and the head ofchecked division or department on whom the leading auditor acquaints present with the revealeddiscrepancies is held and explains degree of their importance.
Based on the results of testing conducting the auditor makes out the Report on results ofinternal check which registers at Head СМК and directs to the head of checked division ordepartment.
The head of division or department, if necessary, makes the plan of measures onelimination of discrepancies and their reasons and bears responsibility for its performance.Control over elimination of the revealed discrepancies is carried out by the leading auditor.
Head СМК makes the summary report on internal audits СМК and represents it on Councilabout quality.
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At Council session correctness and timeliness of performance of correcting actions isdefined.
Results of session are made out by the Report which is dispatched to councillors of quality,and the persons responsible for performance of decisions of Council of quality.
Reports on audits СМК and Reports of sessions of Council of quality are stored in archiveof Head СМК 3 years.
Internal audit is considered finished if correcting actions and the revealed discrepancies arecarried out are eliminated.
RESPONSIBILITYQuality council bears responsibility for:- The statement of the Schedule of internal audits СМК;- The analysis of results of internal audits.
The general director bears responsibility for the general management of quality Council.Head СМК bears responsibility for:- Working out of the Schedule of internal audits;- The organisation of carrying out of internal audits – forms group, appoints the leading
auditor, co-ordinates terms of carrying out of check with the chief of checked divisionor department;
- Storage of the documents concerning internal audits.The leading auditor bears responsibility for:- Working out of the Program of audit;- Audit carrying out;- Report drawing up on audit;- Control of elimination of discrepancy.
THE DOCUMENTATIONSEA П801 Procedure Carrying out of internal audits
8.2.3 MONITORING AND MEASUREMENT OF PARAMETERS OFPROCESSES
With a view of control of processes occurring in Open Company "СЭА", the company usesstatistical methods of their estimation and the analysis.
Control of observance of technological discipline on each object of building is carried outby manufacturers of works and experts of control service of quality on platforms. Results ofcontrol write down in corresponding Magazines. Besides weekly in the central office of thecompany reports from subcontractors about a building course, parametres of quality of building,remarks and offers of representatives of the customer on a platform arrive. All these reports arestored and analyzed in ПТО.
Chiefs of the construction sites, everyone on the object of building, organise and provideconditions of production according to the established requirements. Control for safe -performance of works and working conditions is carried out by experts of head office of Open
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Company "СЭА". In case of deviations from rules of safe methods of work and workingconditions to the chief of a site the instruction on discrepancy elimination stands out. Similarinstructions stand out also to the heads of subcontract organisations working on objects ofbuilding.
8.2.4 MONITORING AND MEASUREMENT OF PARAMETERS OFPRODUCTION
Open Company "СЭА" has defined, has co-ordinated with the Customer and applies in thecourse of building effective methods of monitoring procedure of parametres of performanceof civil and erection works for the purpose of maintenance of conformity of end production(the constructed objects) to the established requirements.
CONTROL IN THE COURSE OF BUILDINGControl of observance of technological parametres in the course of building, at its each
stage and on each technological process is carried out by manufacturers of works and thepersonnel of field test laboratory (SAWS) according to the developed procedures andinstructions. The specified procedures and instructions, prior to the beginning of performance ofworks are subject to the obligatory coordination with corresponding services of the Customer.Results of control are registered in corresponding Magazines which are filled with the expertswho are carrying out control. Periodically, the information on results of control is not more rarethan an once in a month is transferred in ПТО Open Company "СЭА" for generalisation and theanalysis.
DEFINITIVE CONTROLThe purpose of definitive control – to exclude transfer to operation to the Customer of the
constructed object with subquality work or defects.
Definitive control is check of the constructed object or its modules on functioning with thetarget parametres provided by the project. The specified check is carried out by experts of OpenCompany "СЭА", or the specialised organisation in the presence of representatives of thecustomer. Results of check are fixed in corresponding certificates.
RESPONSIBILITY
The chief engineer of Open Company "СЭА" bears responsibility for observance of acorrectness of procedure of definitive control and reliability of its results.
8.3 MANAGEMENT OF INAPPROPRIATE PRODUCTION
Open Company "СЭА" has defined management methods inappropriate production forthe purpose of an exception of hit of inappropriate production to the Customer. The controlfacilities, corresponding responsibility, powers and actions with inappropriate production aredefined in Procedure of SEA П802.
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The fact of discrepancy of production is fixed by results of control or tests and isregistered in corresponding Magazines.
All information on inappropriate production is transferred in ПТО Open Company"СЭА" for studying and the analysis for the purpose of the subsequent exception of suchproduction.
The further actions with inappropriate production dare one of listed more low in the way: If discrepancy (marriage) cannot be eliminated, its use as a part of object is
excluded; If marriage removable it is corrected and carried out repeated control or test; If discrepancy does not affect design and operational parametres of the unit or
object receive the sanction from the Customer on use as a part of object of such production.
RESPONSIBILITYChiefs of construction sites bear responsibility for revealing of inappropriate production
and for timely information transfer in ПТО Open Company "СЭА".The chief engineer of Open Company "СЭА" bears responsibility for acceptance of
measures and the further actions with inappropriate production.
THE DOCUMENTATIONSEA П802 - Procedure on management of inappropriate production
8.4 THE ANALYSIS OF THE DATA
THE PURPOSEThe purpose of the analysis of the data – to provide objectivity of accepted decisions at all
stages of process of creation of production and on the basis of it, to analyze the correspondingdata for definition of suitability and system effectiveness of quality management with thesubsequent development of actions for constant improvement and perfection of operatingSystem.
ORDER OF PERFORMANCE OF WORK.In the course of realisation of contracts \contracts at all stages of process of creation of
production statistical methods of processing and the analysis of the data are applied at:
- Interaction with clients and reception of the information on a condition andcompleteness of satisfaction of their inquiries and requirements, including claims;
- Performance of works by gathering and the analysis of the data about quality andstability of technological processes;
- Definitive control of parametres of the constructed objects for acceptance of thesubsequent warning decisions on the basis of the revealed tendencies;
- Entrance control of the equipment and materials for ordering of the data about suppliersand on the basis of it, a choice of the most reliable suppliers;
- Carrying out of internal checks of System of quality management
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All discrepancies revealed in the course of manufacture of works and by results ofdefinitive control and received from clients, and also results of entrance control of the equipmentand materials, are registered personnel ПТО in special Magazines.
Periodically, once in a quarter, on the basis of records in Magazines, ПТО spends dataprocessing and the statistical analysis of the revealed tendencies, laws and discrepancies ofproduction. Further, with attraction of corresponding experts of the company and subcontractorsthe concrete reasons of discrepancies with the subsequent development of correcting andwarning actions are defined.
The systematised data of statistical analyses is transferred to the General director of thecompany, and also heads of corresponding divisions and services for acceptance of measures bythem on elimination and a non-admission further the revealed discrepancies of production.
Data of the statistical analysis and the offer on elimination of the revealed discrepancies arereported at operative meetings at the General director and on quality Council wherecompleteness, and efficiency of the accepted measures is analyzed.
8.5 IMPROVEMENT
8.5.1 CONSTANT IMPROVEMENT
Open Company "СЭА" company constantly raises system effectiveness of qualitymanagement a way:
Annual audit and introduction of the Policy of quality; Definitions of the specified Purposes of quality; Uses of results and audit recommendations; The statistical analysis of the data at all stages of building manufacture; Personnel training; Developments of correcting and warning measures; Management efficiency estimations; Introductions of the advanced domestic and foreign achievements in the field ofbuilding.
8.5.2 CORRECTING ACTIONS
On the basis of the analysis of the data received in the course of study of tender offers atoffice of Open Company "СЭА", given, arriving from objects of building about a course andquality of performance of works and from Customers the Chief engineer is developed andaffirms at the General director correcting actions, for the purpose of an exception of repeatedoccurrence of the revealed discrepancies.
Working out of correcting actions is spent on the basis of documentary issued data aboutrevealed on all stages of building manufacture of discrepancies, the analysis of their reasons withthe subsequent definition of measures and an estimation of their efficiency regarding a non-admission of repeated occurrence of the revealed discrepancies.
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Control over realisation of the confirmed actions carries out ПТО. Chiefs of constructionsites regularly report a condition of performance of actions at operative meetings at the Generaldirector and sessions of Council of quality where the estimation of efficiency from introductionof the accepted decisions is considered and given.
8.5.3 WARNING ACTIONS
The service of the Chief engineer with attraction of necessary experts, annually developsand confirms the warning actions directed on the further perfection and increase of stability ofmanagement and realisation of projects and, as consequence, of improvement of quality of OpenCompany "СЭА" given by the company of services at the General director of the company.
Actions are developed on the basis of identification, the analysis and an estimation ofpotentially-possible defects and their reasons.
The estimation of efficiency of the undertaken warning measures is carried out similarly toan estimation of correcting actions (item 8.5.2).
THE DOCUMENTATION
SEA П803 - Procedure - Correcting actionsSEA П804 - Procedure - Warning actions
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SHEET OF MAILING OF THE MANAGEMENT
№п\п
The nameDivisions Post
DateReceptions
Thesignature
1 The top management The general director 16.03.062 The chief engineer 16.03.06 г3 Head СМК 16.03.06 г4 The chief accountant 16.03.06 г5 The agent on supply 16.03.06 г6 The manager on the personnel 16.03.06 г7 Technological
departmentThe chief of department 16.03.06 г
8 The mechanic 16.03.06 г9 Industrial site №1 The chief of a site 17.03.06г.10 Industrial site №2 The chief of a site
17.03.06г.