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TThe Five OClock Club Business

Coaching Program is designed for

the employees you value and want

to keep. This program is meant to

increase:

leadership/managerial effectiveness

productivity

retention

The Return on InvestmentThe Return on InvestmentAmong the most pressing needs fac-

ing management today are the attraction

and retention of top talent, as well as the

development of methods to enhance man-

agerial productivity. In fact, a high per-

centage of managers in a new position will

not make it:

They are often left on their own to

figure out what to do, given their level of

experience.

They may not quickly grasp the corpo-

rate culture or the informal organization.

They may feel the pressure to prove

themselves and produce results too quick-

ly, thus making mistakes and enemies.

The jury is out on them and they

essentially struggle on their own.

Who the Program is ForWho the Program is ForConsider Business Coaching for:

Mid-level outside hires and those

newly promoted are rarely given enough

guidance in their new jobs. Expectations

are high, senior management is pressed for

time, new managers are reluctant to

appear inadequate by asking important

questions, and failure can be an expensiveresult. T his program helps the individual

get up-to-speed fast.

High-potential employees are often ill-

prepared for the next level. Without coach-

ing, they often have unrealistic expectations

about the skills and knowledge needed.

Coaching of high potentials also increases

the likelihood that rewards are givennot

to the most aggressivebut to the most tal-

ented and supportive managers who simply

need coachingand an understanding of what

is required at the next level.

Employees making a lateral move

need help mastering the new terrain. Its

often important to broaden the skills base

of your top performers. But managing IT,

for example, is very different from manag-

ing marketing.

Affordable Business CoachingAffordable Business CoachingMost Business Coaching programs are

enormously expensive, even when the situa-

tion does not require a program of extended

duration. In keeping with the Five OClock

Clubs approach of providing high-quality

programs at affordable prices, we offer a

Business Coaching Program that provides

intensive coaching over a three-month peri-od without the sticker shock.

Highly Experienced CoachesHighly Experienced CoachesA coach must have the ability to

quickly assess the situation, ask the hard

questions, and provide guidance to effect

positive change. Our coaches are skilled in

doing just that and providing the structure

needed. Whats more, Five OClock Club

coaches have business as well as extensive

coaching experience helping clients:

assess themselves, the culture and thesituation,

identify areas that need to be

addressed,

develop a strategy for achieving busi-

ness results quickly,

anticipate problems, develop tentative

Business Coaching ProgramIntensive, THREE-MONTH program for:

newly promoted managers or mid-level new hires high-potentials

those wanting to make a lateral move those you want to reward or make an investment in

The Five OClock Club Business Coaching AdvantageThe Five OClock Club Business Coaching Advantage

u A Team Effort: Our tightly-knit Guild of senior career coaches works closely together. We turn to each other for guidance.After the primary coach has worked with your employee for four or five hours, a coaching peer will review the situation: assess the

direction of the coaching, brainstorm the situation, and help develop a course correction, if called for.

v A Proven Methodology that is the industry standard--based on twenty-five years of research. Employees better understand

themselves and their organizations, how they fit in, and what they can do to improve their relationships with bosses, peers, subordi-

nates and clients, and how they can most effectively help the organization move ahead. Our text, Navigating Your Career, is used by

professionals, managers and executives in for-profit and not-for-profit organizations of all sizes.

w Devoted Coaches who truly care what happens to the individual. Unlike firms where the coaches are over-burdened with atoo-heavy client load, our coaches are responsive to their clients, use best practices, brainstorm with other coaches about their clients,

and are excited about each assignment because it means an opportunity to do the best for each client.

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solutions, and review the employees per-

formance in key situations, and

create a development plan to follow

after he or she no longer has the ongoing

help of the coach.

The Best MaterialsThe Best MaterialsThe Business Coaching Program isbased on assigned exercises in our 150-page

Navigating Your Career manual; exten-

sive outside instruments are not required. A

Business Coach will spend 10 to 15 hours

over the course of three months implement-

ing the following program.

Th e ProgramTh e ProgramStep 1: Introduction: The coach meets with

Human Resources and the manager and

then the client to set the agendaincluding

process and content, cultural and businessconcerns, ground rules/issues of confiden-

tiality, etc. The client is told the reason for

his or her involvement in the Business

Coaching Program (e.g., promotion, new

hire, etc.). The coach identifies the business

needs or drivers associated with the need for

coaching, so that the coach can clarify the

business results that need to be achieved

with the desired change.

The Seven Stories Exercise and the

Forty-Year Vision are described to the

client, and if applicable, assigned. Results

of previous performance appraisals (previ-

ous 360s, etc.) are reviewed.

Step 2: Diagnosis: The coach reviews exer-

cise results and debriefs the client about

the current organization and the clients

relationships with bosses, peers, subordi-

nates (and customers, if appropriate), as

well as any presenting problems (which

can range from interpersonal issues to

pragmatics such as how to hold an effec-

tive meeting). The coach probes for issues,

such as handling new responsibilities,

working well with management, and so

on. The coach and client discuss pressing

issues or upcoming situations and how the

client could handle them. (Often, a client

knows that certain issues need to be

addressed but does not know how to

address them.) The coach develops initial

hypotheses, and tests those hypotheses

with the client.

Step 3: Ongoing Situational Analysis,

Feedback and Action Plan. The coach

meets with the client and prioritizes the

actions or changes that they agree would

have the greatest impact on the situation.

Co-develop is a key word in this step of

the model, because the coach does not dic-

tate what the action steps are going to be.

Co-developing the actions gains the com-

mitment and buy-in that is necessary for

the change process, so that the client is

motivated by what he/she agrees to work

on. The coach and client jointly determine

situations to be analyzed, and factors need-

ed for success (in this specific organization

as well as any organization).

The coach gives the client ongoing

feedback from the coachs observations.

The agenda for future meetings is set. The

coach and client develop action plans and

review steps. The coach and client speak atleast weekly to prepare for and debrief on

situations and issues; they may confer less

frequently towards the end.

Step 4: Coach Peer Review. The Five

OClock Club coach works with another

coach to insure that all aspects of the situa-

tion have been identified and that the

action plan is as effective as possible. This

review process ensures that the client

receives the best possible situation analysis

and action plans.

Step 5: Further Situational Analysis,Feedback and Action. The Primary Coach

(with input from the Advising Coach) and

the client, further determine situations to

be analyzed, and factors needed for success

(in this specific organization as well as any

organization). The coach gives the client

ongoing feedback from the coachs obser-

vations. T he agenda for future meetings is

set. The coach and client develop further

action plans and review steps. The coach

and client speak at least weekly to prepare

for and debrief on situations and issues

(less frequently towards the end).

Step 6: Future Action Plan. There is an

emphasis on what happens after the coach-

ing is completed; how to transition for

continued learning, application, and

improvement as three-month program

winds down.

Step 7: Evaluation. The Five OClock

Club gathers feedback from the client,

manager, human resources and the coach

to evaluate what worked and what didnt.

Quality Control of BusinessQuality Control of Business

Coaching ProgramsCoaching Programs

Five OClock Club Business Coachesare of the highest quality. Most have been

Business Coaches for over a dozen years.

Just as with our outplacement program,

our Business Coaching program is one you

can trust. Our quality control includes:

Coaching Circles, where groups of

coaches meet every 6 weeks in person

or by teleconference to learn new tech-

niques, exchange information, and con-

duct peer supervision on specific (but

anonymous) cases.

One-on-one support to coaches to

review cases and get suggestions and sup-

port.

Client progress reviews with headquar-

ters to assess the progress of each

Business Coaching client.

A quality-control call from our Client

Services Manager to the client directly to

assess how the coaching is going, and to

HR to review client progress in accordance

with ground rules and confidentiality

agreements. l

The Five OClock Club300 East 40th St.

New York, NY 10016

212-286-4500

Or email us at HR@FiveOClockClub.com

The Five OClock Club

... a name you can trust

The Five OClock Club has been privately

owned by its founders since 1978. We are

a dedicated team of individuals who care

about each other and our clients.

The Five OClock Club,

Seven Stories Exercise and Forty-Year Vision

are registered trademarks.

Copyright, 2010, The Five OClock Club, Inc.