3 com desktop_communicator-v2_6_2-release_notes-1v11

November 11, 2009 of 13

3Com Desktop Communicator V2.6.2 Release Notes

Keywords: desktop communicator, communicator, softphone, voip

Abstract: This release notes describes the 3Com Desktop Communicator release with respect to hardware

and software compatibility, released features and functions, software upgrading, and documentation.

Acronyms:

Acronym Full spelling

VoIP Voice over IP

SIP Session Initiation Protocol -the signaling protocol which the 3Com Desktop Communicator follows for phone calls

Softphone A softphone enables voice over IP telephone calls from any PC workstation and notebook

CTI Computer telephony integration - use contacts stored in PC workstation to initiate phone calls

PSTN Public Switched Telephone Network - The traditional land-line phone network.

3Com Desktop Communicator Release Notes


Table of Contents

Version Information ················································································································· 4

Version Number ················································································································· 4

Version History ·················································································································· 4

Software Operating Environments ·························································································· 4

Hardware and Software Compatibility Matrix ············································································ 5

Restrictions and Cautions ········································································································ 6

Feature List ···························································································································· 8

Software Features ·············································································································· 8

Open Problems and Workarounds··························································································· 10

Related Documentation ········································································································· 13

Software Upgrading ·············································································································· 13



List of Tables

Table 1 Version history .............................................................................................................................. 4

Table 2 Software operating environments ................................................................................................. 4

Table 3 Hardware and software compatibility matrix ................................................................................. 5

Table 4 3Com Desktop Communicator Basic Edition & Outlook Edition ................................................... 8



Version Information

Version Number

3Com Desktop Communicator version 2.6.2 & 3Com Desktop Communicator Outlook Edition version

2.6.2

Version History

Table 1 Version history

Version number Last version Release Date Remarks

3Com Desktop Communicator 2.6.2

3Com Desktop Communicator Outlook Edition 2.6.2

- November 6, 2009 -

Software Operating Environments

Table 2 Software operating environments

Operating system Hardware

requirements Database Browser

Windows XP SP2/SP3

Windows Vista Home Basic, Home Premium, Business, Enterprise, Ultimate SP1

Microsoft Outlook 2003/2007 (optional)

3Com VCX IP Telephony System – version 9.0 and higher

PC workstation or notebook with Intel Premium 4 or compatible processor

Memory 1 GB

Hard disk 100 MB free space

Audio card

USB interface for using handsets or headsets (optional)

Video camera (optional)



Hardware and Software Compatibility Matrix

Table 3 Hardware and software compatibility matrix

Item Specifications

Product family Microsoft Outlook, Microsoft Live Messenger (3Com Desktop Communicator Outlook Edition only)

Software platform VCX 9.0 and higher

Minimum memory requirements 1 GB



Restrictions and Cautions

Installation

If you are using an older version than 2.6.2 of the 3Com Desktop Communicator, please uninstall (see

chapter “Uninstallation” in the 3Com Desktop Communicator User Guide) the older version before you

install the new version.

Upgrading to Outlook Edition

If you are using a non-Outlook edition of the 3Com Desktop Communicator, you do NOT need to

uninstall the client before upgrading to the 3Com Desktop Communicator Outlook Edition. You

simply need to do the following:

i) The VCX Phone profile needs to be updated to accept softphone Outlook edition registrations.

ii) 3Com Desktop Communicator Outlook Edition Upgrade Licenses must be installed on the VCX.

iii) a) Go offline then online from the 3Com Desktop Communicator presence options to force the re-

registration of the client with the VCX server.

or

iii) b) Shutdown the 3Com Desktop Communicator client and restart the application.

This will cause the client to now function as the Outlook Edition.

Special dial rules for North America

Rule 1: If phone number is >6 and no leading “+” and Country Code in Regional Specific Settings is 1

(US) and number starts with 011, the 3Com DC Communicator will dial Outbound Line as entered in

the Regional Specific Settings followed by the number as entered by the user.

Rule 2: If phone number is >6 and no leading “+” and Country Code in Regional Specific Settings is 1

(US) and number does not start with 011, the 3Com DC Communicator will dial Outbound Line as

entered in the Regional Specific Settings followed by the Long Distance Prefix as entered in the

Regional Specific Settings and the number as entered by the user.

Rule 3: If phone number >6 and no leading “+” and Country Code in Regional Specific Settings is 1

(US) and number starts with “(“, the 3Com Desktop Communicator will dial Outbound Line as entered

in the Regional Specific Settings followed the Long Distance Prefix as entered in the Regional

Specific Settings and the number as entered by the user.

Rule 4: If Country Code in the settings is 1 (US) and the number >10 digits, the 3Com Desktop

Communicator will add the Outbound line followed by the International prefix and the number as

entered by the user.



Rule 5: If Country Code in the settings is 1 (US) and the number =10 digits, the 3Com Desktop

Communicator will add the Outbound line followed by the Long Distance prefix and the number as

entered by the user.

Dialing Samples for North America

Required Settings for North America:

DC Regional Specific Settings:-

Country code 1

Area code 99999

Outbound line 9

Long distance prefix 1

International prefix 011

Samples:

Dialed Number Translated Number

+15083231111 9 1 508 323 1111

5083231111 9 1 508 323 1111

(508)3231111 9 1 508 323 1111

15083231111 9 1 508 323 1111

915083231111 9 1 508 323 1111

41 44 123 4567 9 011 41 44 123 4567

+41 44 123 4567 9 011 41 44 123 4567

31111 31111

Additional dial rule information

1. If “( )” are used, there is a leading “+” followed by the Country Code needed.

2. If local dialing is always long distance formatted, then “99999” need to be entered as Area Code in

the Regional Specific Settings (NOT empty or other number!).

Dialing in ITU format

Numbers will be formatted in ITU standard (+<Country Code><Area Code><Number>) according to

the values entered within the Regional Specific Settings of the 3Com Desktop Communicator when

using a “+” in front of the phone number.

If number starts with “+”, the 3Com Desktop Communicator will dial Outbound Line , International

Prefix or Long Distance Prefix entered in the Regional Specific Settings (when user has not already

entered them manually) followed by the number. Therefore it is important to secure correct Regional

Specific Settings entries and to save phone numbers in the correct ITU format.

With a leading 0 in Area and/or Country codes within the Regional Specific Settings, calls will fail

when ITU format (leading “+”) is used. Therefore always enter Area and Country codes within the

Regional Specific Settings without a leading “0”.



Feature List

Software Features

Table 4 3Com Desktop Communicator Basic Edition & Outlook Edition

Category Features

Telephony & Video Features

• Attended/Unattended Call Transfer

• Audio & Video Call and Conferencing (Mixing on the Client) up to 6/4 participants

• Automatic Web Directory Lookup with Individual Online Directory Selection

• Call Hold

• Call Log History in Microsoft Outlook (3Com Desktop Communicator Outlook Edition only)

• Call Timer

• Caller ID (SIP ID)

• Click-to-Call in Microsoft Outlook (3Com Desktop Communicator Outlook Edition only)

• CTI for Hardphones

• Customizable Ring Tones

• Do not Disturb

• DTMF Support via RFC 2833

• Hook Support

• Import Microsoft Outlook/Exchange Contacts (3Com Desktop Communicator Outlook Edition only)

• Inbound Call "Busy"

• Microphone & Speaker Device Selector

• Microsoft Outlook 2003/2007 Integration (3Com Desktop Communicator Outlook Edition only)

• Mute

• MWI (Voice Mail Message Waiting Indication) and One Click Access to Voice Mail Box

• Record Call on Demand (3Com Desktop Communicator Outlook Edition only)

• Redial Button

• Reject 2nd Call

• Short Dial List

• Soft Keys for Feature Invocation via Feature



Category Features

Codes

• Take Notes during Call, stored in Microsoft Outlook Journal(3Com Desktop Communicator Outlook Edition only)

• Telephony Line Status

Audio & Video Specifications

• Automatic Gain Control (AGC)

• Audio Codecs: G.711u, G.711a, G.729a, Speex, iLBC, GSM

• Video Codecs: H.263, H.264, MPEG4V3

• QoS Support (diffserv, 802.1p)

Instant Messaging Features

• Buddy List

• Chat Log/History within Outlook (3Com Desktop Communicator Outlook Edition only)

• Emoticons Support

• IM Chat (T.140 Chatting) Functions and Presence Status (from IM, SIP Presence & SIP Dialog)

• Live Messenger Integration (3Com Desktop Communicator Outlook Edition only)

Network Features • Auto Detect IP Address

• STUN/NAT, UDP and VPN Support

Language Support • English

• Chinese (Simplified)



Open Problems and Workarounds

Problem 1 SIP Presence in a Region-Branch multi-site configuration

First found-in version: Beta

Description: SIP Presence does not work in a Region-Branch multi-site configuration.

Workaround: -

Problem 2 Usage in non-IP based environment


Description: If the 3Com Desktop Communicator is connected over a non-IP based connection

(e.g. TDM-Media Gateway connection through the PSTN), video calls, video conferencing and

transmission of the static picture will not work.

Workaround: -

Problem 3 Silent Monitor


Description: Feature function Silent Monitor does not work when monitoring a 3Com Desktop

Communicator user.

Workaround: -

Problem 4 Barge in


Description: Feature function Barge in does not work.

Workaround: -

Problem 5 Feature indicators


Description: Features with on and off buttons will not indicate if they are on or off (see e.g. Cap

on and Anonymous Now features).

Workaround: -

Problem 6 Uninstall with Windows XP


Description: It is possible that not all 3Com Desktop Communication related files will be

uninstalled when 3Com Desktop Communicator is running during uninstall.

Workaround: Terminate 3Com Desktop Communicator before uninstallation by right click on the

3Com Desktop Communicator icon in the taskbar and select “Quit”.

Problem 7 CTI function


Description: IP address usage in CTI function (see General Settings of the 3Com Desktop

Communicator) is not supported by the VCX. Therefore User name and Password is not

supported either and must be left empty.



Workaround: Enter the full phone number (e.g. from your 3Com phone or your mobile phone) as

CTI address and leave User name and Password empty.

Problem 8 CTI Number


Description: 3Com Desktop Communicator is not working by entering a phone number with

leading “+” in the CTI Settings

Workaround: CTI number in the Settings need to be entered without leading “+” and no dial rule

will apply (what is entered will be dialed). Example: 9 1 508 323 1111 (and NOT +1 508 323

1111).

Problem 9 Link in pop-up window when login fails


Description: If the 3Com Desktop Communicator is not able to login to the VCX, a pop-up window

appears with an error message and the link “Edit your settings”. This link is not activated.

Workaround: Enter Settings through drop-down menu (bottom right corner) to enter/edit your

account settings.

Problem 10 Forward call to voicemail


Description: If you reject a call, the call will not be forwarded to voicemail automatically.

Workaround: Setup a feature by right click in the Feature Tab and enter VCX codes to enable

and disable call forward to voicemail. To forward all calls to voicemail, enable this feature.

Problem 11 Displayed caller name/number


Description: If you are receiving a call, the 3Com Desktop Communicator displays the Account

name of the caller if available or only the number of the caller.

Workaround: Always use as Account name your name followed by your phone number.

Problem 12 VCX HG and ACD features


Description: Not all VCX HGC and ACD features are supported in the 3Com Desktop

Communicator.

Workaround: -

Problem 13 Shortdial loss


Description: If adding a short dial and terminate the 3Com Desktop Communicator without normal

quit (e.g. by restarting the PC or deleting the 3Com Desktop Communicator process), the short

dial will not be saved.

Workaround: After entering new short dials, quit the 3Com Desktop Communicator normally.

Problem 14 VCX phone profile settings




Description: The 3Com Desktop Communicator does not take or use profile information from the

VCX. Example: If Registration Interval in VCX phone profile setting is set to 300s, the 3Com

Desktop Communicator is not set to 300s, too.

Workaround: Enter profile settings from the VCX manually into the 3Com Desktop Communicator.

Problem 15 Video codecs


Description: If in one 3Com Desktop Communicator video codecs are all set to e.g. H.264 and in

the another 3Com Desktop Communicator all video codecs are set to e.g. H.263p, video won’t

work.

Workaround: Secure that at least one codec in the video settings listing is the same.

Problem 16 Call Forward Universal function


Description: The 3Com Desktop Communicator can only display that the CFU function is enabled,

but it cannot display which number to forward the call.

Workaround: The forwarding number need to be manually configured within the 3Com Desktop

Communicator.

Problem 17 Change name of feature code


Description: If one changes the name of an existing feature code, the code can’t be deleted and

after restarting the 3Com Desktop Communicator, this feature code will appear twice.

Workaround: To change the name of a feature code, enter and save a new feature code with the

new name and delete the old feature code afterwards.



Related Documentation

For the most up-to-date version of documentation:

1) Go to http://www.3Com.com/downloads

2) Select Documentation for Type of File and select Product Category.

You can also click F1 in the 3Com Desktop Communicator to read the user manual and help files.

Administrators and technical support engineers please ask your supplier concerning debugging guide.

Software Upgrading

You can download new versions on http://www.3Com.com/downloads. Please search for 3Com

Desktop Communicator to download and install new software versions. To upgrade from 3Com

Desktop Communicator to 3Com Desktop Communicator Outlook Edition, please ask your VCX

administrator to update your permissions on VCX so that your Desktop Communicator runs as the

Outlook Edition when it connects to VCX. Administrators must have purchased sufficient Outlook

Edition licenses, and adjusted the user's VCX permissions such that their DC connects to VCX as an

Outlook Edition.

Upgrade software only when necessary and read the release notes and user guide or upgrade under

the guidance of a technical support engineer.

Copyright © 2009, 3Com Corporation. All Rights Reserved.

3Com and the 3Com logo are registered trademarks of 3Com Corporation or one of its subsidiaries. Unless otherwise indicated,

3Com registered trademarks are registered in the United States and may be registered in other countries.

Other brand and product names may be registered trademarks or trademarks of their respective holders.

http://www.3com.com/downloads

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