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Transcript of 2nd Edition take to make a brilliant team? - .2nd Edition 2nd Edition CVR_MILL4740_02_SE_CVR.indd

Caspian Woods

Team work is the driving force behind any organisation get it right and the results can be dazzling; get it wrong and youre in for a rough ride. No matter what kind of team youre in or what role you play, Brilliant Teams gives you the core ingredients to make you and your team a truly brilliant one. Youll find out exactly what it takes to excel as a team player and leader, as well as common team traps to avoid.

This second edition includes two new chapters on Teams and decision making and Teams under pressure.

Visit us on the webwww.pearson-books.com



BRILLIANT OUTCOMES Findoutwhatittakestobeabrilliantteamplayer





Douglas Miller


TeamsWhat to know, do and say to make a brilliant team

Shows how to get high-performance, results-focused, successful teams. Business Executive

2nd Edition

2nd Edition

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What to know, do and say to make a brilliant team




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Edinburgh GateHarlow CM20 2JETel: +44 (0)1279 623623Fax: +44 (0)1279 431059Website: www.pearsoned.co.uk

First published in Great Britain in 2008Second edition published 2011

Pearson Education 2008, 2011

The right of Douglas Miller to be identified as author of this work has been asserted by him in accordance with the Copyright, Designs and Patents Act 1988.

Pearson Education is not responsible for the content of third party internet sites.

ISBN: 978-0-273-74474-0

British Library Cataloguing-in-Publication DataA catalogue record for this book is available from the British Library

Library of Congress Cataloging-in-Publication DataMiller, Douglas, 1966- Brilliant teams : what to know, do and say to make a brilliant team / Douglas Miller. -- 2nd ed.

p.cm. Includes bibliographical references. ISBN 978-0-273-74474-0 (pbk.) 1. Teams in the workplace. I. Title. HD66.M5445 2011 658.4'022--dc22 2010050448

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without either the prior written permission of the publisher or a licence permitting restricted copying in the United Kingdom issued by the Copyright Licensing Agency Ltd, Saffron House, 610 Kirby Street, London EC1N 8TS. This book may not be lent, resold, hired out or otherwise disposed of by way of trade in any form of binding or cover other than that in which it is published, without the prior consent of the publisher.

The publishers would like to thank Mark Brown for permission to reproduce Figure 5.1 from Brown, M (1993) The Dinosaur Strain, ICE Books.

10 9 8 7 6 5 4 3 2 115 14 13 12 11

Typeset in 10/14pt Plantin by 30Printed and bound in Great Britain by Henry Ling Ltd, at The Dorset Press, Dorchester, Dorset

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About the author vi

Acknowledgements vii

Introduction viii

part 1 Howtobeabrilliantteam 1

1 It starts with YOU 3

2 You and your team relationships 19

3 Whats in a brilliant team? 49

4 Teams and leadership 69

5 Setting team goals 87

6 Team meetings and briefings 107

7 Teams and decision making 123

8 Teams under pressure 141

9 The 10 classic team traps 151

part 2 Brilliantteamtypes 165

10 Creative and problem-solving teams 167

11 Project teams 185

12 Remote teams 201

Conclusion 213

References and acknowledgements 215

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Douglas Miller is a successful writer, speaker and trainer. He runs lively team-building events and retreats in many countries around the world for groups of 10200 people. As a trainer and speaker he works regularly for the United Nations and its dif-ferent agencies, the Organisation for Security and Co-operation in Europe and the European Central Bank, as well as for many private sector organisations.

Brilliant Teams is his sixth book.

Further information on Douglas can be found at www.douglasmillerlearning.com.

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I would like to thank the following:

MM Alan Chapman at businessballs.com for his continuing support and encouragement.

MM Mark Brown at Innovation Centre Europe for the many observations and inspirational thoughts that he has allowed me to use in this and other books.

MM Arlind Bakraci and his team whose ongoing support has allowed me to air so much of my learning material.

Finally I would like to thank Sam Jackson, my Commissioning Editor at Pearson, for her patience, flexibility and sound advice, Caroline Jordan for her persistence and responsiveness, and Emma Devlin, Linda Dhondy, Jill Birch and Nikki Tomlinson for making the book readable. Any errors and oversights are my responsibility.


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We have two hands. One is for helping ourselves and the other is for helping others. Audrey Hepburn

Any organisation a business, a not-for-profit enterprise, a sports team or a club depends on great teamwork for its success. It is at that moment the moment of success when we can truly say we were, or are, a brilliant team. This book shows how you generate high-performance, results-focused, successful teams no matter what environment you operate in. Not only does it show how to grow brilliant teams but how you can play your part.

The word team is often misused. When people use the word team what they really mean is a collection of individuals or a working group or party. Think of the sports team near to rele-gation, underperforming and less than the sum of its individual parts. The manager announces the team for the next game. What the manager is actually announcing is a group of individ-uals who he or she hopes might become a team.

You are probably working in a team of some kind right now. But are you really a team? Is there something missing? Do you have a gut feeling that you could achieve more but are not sure how? Are you just treading water rather than stretching out? If you feel any or all of these things apply to you and your group, and you want your group to become a great team, then this book can help you.


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Introduction ix

This is a book that will help you and your team be better regardless of whether you lead the team or are a team member.

The aspiration being a brilliant team

So, who doesnt work in a team? Teams are the beating heart of any successful organisation and everyone who works in them. But teams, like people, come in many different shapes and forms and make differing demands on the people that work in them. The nature of the work that the team undertakes will affect the way in which individuals in those teams need to operate. However, there are 10 universal factors that apply to almost any team in any situation and which, if they are followed, can help you become a brilliant team.

Your team will become brilliant when you:

1 Commit to a shared, agreed goal the desired result.

2 Are clear what the team has to do to achieve the result.

3 Have a shared desire to overcome problems and challenges.

4 Understand how the team relates to the world beyond.

5 Maximise opportunities.

6 Create a culture of mutually beneficial feedback so that performance standards get systematically raised.

7 Learn and develop as a team so that performance stand-ards get raised.

8 Achieve more as an individual than you could if you were acting alone.

9 Get the results the team desires.

10 Dont sit back when the team achieves its goals the team moves on to the next goal.


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x Introduction

If you aspire to be part of a brilliant team then these 10 factors will help you to do so. This book will help you and your team colleagues to meet your collective aspiration.

Why be part of a brilliant team?

Imagine that you decide to look for another job. You trawl through the internet, newspapers and magazines for ads that interest you. You notice one thing that is common to all of them. The phrases good team worker or good team player are the common currency of nearly all job advertisements. But while a prospective employer wants great team workers, nearly all of us rightly ask the Whats in it for me? question. In fact there is a lot in it for you. Being part of a brilliant team has fantastic benefits for you personally:

MM Brilliant teams are successful teams they deliver results. Being associated with success is so much more exciting than failure or mediocrity.

MM Brilliant teams form th