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& LEADERSHIP CONFERE& LEADERSHIP CONFERE& LEADERSHIP CONFERE& LEADERSHIP CONFERENCENCE JUNE 9JUNE 9JUNE 9-JUNE 9JUNE 9-12, 201912, 201912, 2019

HYATT REGENCY COCONUT POINT 5001 COCONUT RD, BONITA SPRINGS, FL 34134

Join us this year as we announce the recipient of our Annual WCCP “Rising Star” Award. This award recognizes a senior level adjuster or newly appointed supervisor who exemplifies the professionalism to reach that next level in their career to become “Tomorrow’s Leader”. We look forward to receiving your nomination, recognizing an outstanding professional within your organization. Applications can be found on the WCCP website at www.wccp.org. The winner will receive a complimentary conference registration and hotel accommodations Sunday, June 9th - Wednesday, June 12th, 2019. *Deadline for nominations is May 17, 2019*

RISING STAR AWARD

Lorie Dove/Chairperson Commercial Risk Management, Inc. Jackie Hilston/Vice President The Zenith Insurance Company Denice Ferencak/Secretary Walt Disney World Resort Tom Chasser/Treasurer Travelers Insurance Company Victor Marrero/Director Seminole Tribe Bob O’Halloran/Director Summit Consulting, LLC.

WCCP Board of Directors Please join the Association of Workers' Compensation Claims Professionals (WCCP) on June 9-12, 2019 at the beautiful Hyatt Regency Coconut Point in Bonita Springs, FL for our 28th Annual Claims Management & Leadership Conference. This conference provides three days of interactive leadership and technical workshops from the industries' top executives and legal professionals. This year will not disappoint, blending the right amount of education, networking, and down time to help recharge your battery. Help us kickoff this year’s conference on Sunday morning, June 9th, 2019, at Raptor Bay Golf Club - Hyatt Regency, for our Annual Golf Tournament and Awards Banquet. After a few hours of pool time, join us for our sponsored Chairman’s Welcome Reception, to network and reconnect with old friends and colleagues, while enjoying drinks, great food, and a live music by CAXAMBUS DUO. *Please note the Reception time * Sunday, June 9, 2019 from 6:00 p.m. - 7:30 p.m.

Through the generous support of our sponsors, it’s with tremendous pleasure that we will again be awarding a $2,000 Fran Brown Scholarship to a deserving graduating senior who has been accepted to a two or four year college or university. Please have your graduate complete their application as early as possible to be included in this year’s selection process. Along with their parents, the Fran Brown Scholarship Recipient will receive hotel accommodations on Sunday Evening and will be honored during our Monday Morning General Session. The WCCP Member of the chosen Recipient will also receive a complimentary conference registration, so please clear your calendar to join us. For more application details, go to our website at www.wccp.org and click “Fran Brown Scholarship Fund”. *Deadline for application submission is May 17, 2019*

FRAN BROWN SCHOLARSHIP

Keynote Speakers: Vision - Mindset - Grit! “Standing Up To Any Challenge”

Monday Keynote: Scott Burrows, Stand Up, Inc. Monday, June 10th, 2019

The true measure of success is how well you respond to change, self-doubt, setbacks and fear. Whatever belief system you employ must be powerful enough to conquer these obstacles and any other impediments to your personal and professional growth, or you—and your—organization will be left behind.

As audiences worldwide have discovered in this life-changing presentation, renowned speaker and author Scott Burrows’ own riveting story of overcoming adversity through sheer determination, willpower and goal-setting is uplifting and infectious. The dynamic principles in this keynote will inspire you and every member of your team to better understand the challenges that every injured worker experiences and how to assist them in gaining a level of empowerment and self- confidence.

“Building Better Relationships” Tuesday AM Keynote: Carl Van, International Insurance Institute, Inc.

Tuesday, June 11th, 2019 Carl Van, one of the most sought-after industry keynote speakers, is a leading expert on topics such as company morale, time management, business communication, and customer service which is critical no matter the industry.

In this interactive and sometimes humorous workshop, Carl will demonstrate real-life skills that can help any workers’ compensation claims professional learn how to gain the injured worker trust while reducing their anxiety and improving their perception of how they are being treated.

“Dare to Lead” Tuesday PM Keynote: Stephanie Carroll, MSOD, Carroll Consulting Group

Tuesday, June 11th, 2019 Stephanie Carroll is a recognized leader in facilitating powerful change and growth in organizations across the globe. She is an expert in culture change, she holds a Masters degree in Organization Development and Change and advanced training and certifications in Dr. Brene Brown’s Dare To Lead Program, leadership and team coaching, conflict resolution and personality assessments.

Leadership is not about titles, status, and wielding power. A leader is anyone who takes responsibility for recognizing the potential in people and ideas, and has the courage to develop that potential. When we dare to lead, we don’t pretend to have the right answers; we stay curious and ask the right questions. We don’t see power as finite and hoard it; we know

that power becomes infinite when we share it with others. We don’t avoid difficult conversations and situations; we lean into vulnerability when it’s necessary to do good work. In this powerful session, Stephanie will challenge you to “Dare to Lead”!

Sponsored by:

Who Should Attend? This conference is designed for executives, managers, claims, and medical supervisors in the service of insurance carriers, third-party administrators, HR and risk managers, managed care and self-insured employers, insurance agents and brokers, and state and municipal government agencies.

Sponsored by:

Sponsored by:

Monday Workshops 1:00 p.m. - 2:00 p.m. 1:00pm - 2:00pm “The Alternative Solution” Stem Cell and Platelet Rich Plasma Therapy Marc Matarazzo, M.D., Orthopedic Center of Palm Beach County In the age of holistic lifestyles it makes sense, when possible, to adopt that same approach in medicine. Join Dr. Matarazzo as he explains the science behind non-operative biologic therapies and the injuries where this approach has the greatest success. 1:00pm - 2:00pm “Employment Law Causes of Action and Coverage “B” Rogers Turner, Esq., Hurley Rogner What landmines lurk under the surface in relation to FMLA, the ADA, and FLSA? More importantly, how can you recognize potentially problematic situations, and actively work to avoid additional liability? In this workshop, Rogers will uncover some critical employment laws to save you and your organization time, money and hassles.

3:00pm - 4:00pm Private Cocktail Reception for Exhibitors/Sponsors 4:00pm - 6:00pm Volleyball & Cornhole Tournament/Entertainment & Munchies/Drinks Whether playing a “friendly” game of volleyball or cornhole...or, enjoying a cocktail poolside, come out and cheer on your favorite team.

8:00am - 2:00pm Golf Tournament & Awards Luncheon

Raptor Bay Golf Club - Hyatt Regency 2:00pm - 5:00pm Conference Registration and Sponsor Set-Up 6:00pm - 7:30pm Chairman’s Welcome Reception

Belvedere Terrace /Lounge - Hyatt Regency

Don’t miss the chance to kick-off this year’s conference right with a fun evening of great food, drinks, and entertainment.

SCHEDULE OF EVENTS:

Sunday, June 9, 2019

Monday, June 10, 2019

7:00am - 8:30am Sponsored Breakfast & Conference Registration 8:30am - 8:50am WCCP Welcome: Fran Brown & Rising Star Award Lorie Dove, Tom Chasser & Victor Marrero, WCCP Board of Directors

8:50am - 10:30am General Session Vision - Mindset - Grit! “Standing Up To Any Challenge” Scott Burrows, Stand Up, Inc. Vision helps you to set manageable but far-reaching goals. Mindset allows you to stay focused on those goals even as circumstances, personnel and other elements change. Grit is the everyday determination to persevere when all else beckons you to retreat, give in or simply maintain the status quo. Scott is sure to inspire each of us, both personally and professionally. 10:30am - 11:00am Sponsored Break

11:00am - 12:00pm “Stop the Bleed…Claims Cost Reductions and Mediation Strategies” Mariam Yanes, Esq., MKRS Law; Paul Westcott, Esq., Westcott Mediations, Paul Signinolfi, Ametros Mediation is typically a two-sided compromise with neither party feeling completely satisfied at the end of the day; however, who says that it has to be that way. Our diverse panel of experts will take you through not only the litigation process, but provide some techniques to help understand what the motivating factors are for the injured worker to help make the negotiation process and ultimate settlement a win/win for all parties. 11:00am - 12:00pm “Opioids...The Not So New Epidemic” Linda Farrell, Esq., Marshall Dennehey, et al; Kevin Glennon, RN, One Call Care Management The SUPPORT Act is now “the law of the land” but how has it changed the lives of the injured worker and claim outcomes in the workers’ compensation arena? Has seven short months since the Bill was passed provided any relief for the industry? Hear from Linda and Kevin on how far we have come, and how far we still have to go, to protect the injured employees and the many stakeholders to the claim. 12:00pm - 1:00pm Sponsored Lunch

Can you say redo?

Join us as we say “Thank You” to our loyal sponsors and exhibitors!

Monday Workshops 11:00 a.m. - 12:00 p.m.

7:30am - 8:45am Sponsored Breakfast & Conference Registration 8:45am - 10:25am General Session “Building Better Relationships” Carl Van, International Insurance Institute, Inc. The best way to improve an employee’s performance is by inspiring him to improve himself. For those who have experienced this conference in the past, know that we continue to focus not only on our own development as leaders, but in identifying and mentoring “Tomorrow’s Leaders”. In this interactive session, one of the industries most respected claims educators will help you to do just that. 10:25am - 11:00am Sponsored Break

11:00am - 12:00pm Telemedicine Warren Sponsler, Esq., Sponsler Bishop Koren & Hammer; Dr. Christopher Lee, BayCare, Keith Waldrep, BayCare; Susan Theis, Commercial Risk Management Embracing change is not always easy, especially in the field of medicine where we are all accustomed to a “hands on” approach to diagnostic management. So, how do we change the mindset of the injured worker and the industry to this approach to healthcare? From the clinical component to the defensibility of litigation, you’ll walk away from this presentation with a clearer understanding of how this change in medical management will impact your organization. 11:00am - 12:00pm “Managing Pain Through Technology” - Virtual Reality Therapy (VRT) Harvard MedTech With the opioid crisis reaching epidemic proportion, identifying alternative options for treating chronic pain is one of the leading issues plaguing the medical and insurance industry. This interactive workshop will challenge you to open your minds as you are introduced to an entirely new non-medicative and immersive approach for treating and managing chronic pain. 12:00pm - 1:00pm Sponsored Lunch 1:00pm - 2:40pm General Session “Dare to Lead” Stephanie Carroll, Carroll Consulting Group How do you cultivate braver, more daring leaders, and how do you embed the value of courage in your culture? Daring leadership is a collection of skill sets that are 100 percent teachable, observable, and measurable. Join this session to examine the four skills needed for true courage building.

7:30am - 8:30am Continental Breakfast 8:30am - 9:20am DiSC: The Alphabet Soup of Behavior Mary Hussey, The Zenith Insurance Company What is DiSC? Four simple letters that will give you the tools to recognize and understand the four different behavioral traits of the team driving your organization. Don’t miss one of this year’s most valuable workshops where Mary will demonstrate how the DiSC assessment tool strengthens relationships, improving productivity and leading to a better work culture. 9:20am - 10:10am “Managing Symptom Magnification in Workers’ Compensation” Tara Marchand, OTR, One Call Care Management Back by popular demand! This interactive, and yes, comical session outlines some of the causes of symptom magnification within the work comp system and ways insurance carriers, third party administrators, and employers can manage this exposure. Through audience participation, Tara will help you understand the equipment and tests utilized during FCE’s to help identify symptom magnification and malingering and ways you can address the findings with the healthcare provider. 10:10am - 10:30am Sponsor Appreciation and Conference Door Prizes 10:30am Adjournment

SCHEDULE OF EVENTS:

Tuesday Workshops 11:00 a.m. - 12:00 p.m.

Tuesday General Session

Tuesday, June 11, 2019 Wednesday, June 12, 2019

28th Annual Claims Management & Leadership Conference Golf Registration & Sponsorship Form Sunday, June 9, 2019

Registration begins at 7:00 a.m. with tee time at 8:00 a.m. Hyatt Regency Coconut Point, Bonita Springs, Florida

_______________________________________________________________________________________________________________________ Name Company Title Golf Handicap _______________________________________________________________________________________________________________________ Address (*Billing Address if paying by Credit Card) City State Zip

_______________________________________________________________________________________________________________________ Day Phone Email Address Credit Card # CVV# Exp Date

REGISTRATION FEES: Golf registration is $115/person for registration forms received by May 24, 2019. Registration fee includes greens and cart fees, hot buffet lunch, and Awards Ceremony with prizes. The tournament will be held at the Raptor Bay Golf Course, located on the grounds of the Hyatt Regency Coconut Point. Registration begins at 7:00 a.m. with tee time at 8:00 a.m.

**Note: Must be registered for the Conference to Sponsor Golf Tournament**

______ Gold Lunch Sponsor - $1000 Includes one sign on course, four golfers, four lunch buffets, a banner displayed throughout the tournament and Awards Ceremony, and an invitation to our exclusive Sponsors Reception ______ Silver Sponsor - $500 Includes one sign on course, two golfers, two lunch buffets, and a 24” x 30” sign and recognition at Awards Ceremony ______ Bronze Sponsor - $300 Includes one sign on course, one golfer, one lunch buffet, and recognition at Awards Ceremony ______ Hole Sponsor - $125 Includes one sign on course ______ Registrant Only- $115 Includes golfer, lunch buffet and Awards Ceremony with prizes.

PAYMENT/MAILING INFORMATION - Total payment is __________. Please send payment, made payable to the WCCP Association, P.O. Box 128, Dade City, FL 33526 or via overnight mail to the WCCP Association c/o Hosman & Associates at 31251 Reed Road Dade City, FL 33523. You can also pay by credit card by completing the charge card authorization above and faxing this form to The WCCP Association at (866)616-1220.

LIST PARTICIPANTS HERE FOR TWOSOME OR FOURSOME:

(1)________________________________________________________ (2)____________________________________________________ NAME HANDICAP NAME HANDICAP

(3)________________________________________________________ (4)____________________________________________________ NAME HANDICAP NAME HANDICAP

KEEP MONDAY AFTERNOON OPEN TO ENJOY...

SPONSORED VOLLEYBALL /CORNHOLE TOURNAMENT & CONCERT

(with sponsored cocktails and munchies)

4:00 - 6:00 p.m.

Entertainment provided by Jill’s Cashbox!

EXHIBITORS / SPONSORS

The Annual Claims Management & Leadership Conference has enjoyed tremendous success throughout the years, attracting leaders and managers from all aspects of the insured and self-insured property, casualty and workers’ compensation claims industry. Companies sponsoring the conference will receive additional recognition during our Monday afternoon Exclusive Sponsor Reception with our attending industry professionals. *Please note the date and time on Monday, June 10, 2019 from 3:00 pm - 4:00 pm*

For a list of sponsorship opportunities and benefits, please refer to the Exhibitor & Sponsorship Package brochure on our website at www.wccp.org or contact the WCCP Association at (800) 642-7774 for more details.

GOLF TOURNAMENT & REGISTRATION

Registration Fees Registration fees are $295 for member Adjusters, RNs, Claims, Medical, Human Resource and Risk Management professionals, $475 for member Service Partners, and $575 for non-members. Beginning June 1, 2019, all late and on-site registration fees are $395 for member Adjusters, RN’s, Claims, Medical, Human Resource and Risk Management professionals, and $650 for Service Partners and Non-Members.

Registration includes conference materials, three breakfasts, two lunches, beverage breaks, admission to the Sunday Evening Chairman’s Welcome Reception and Monday Afternoon Volleyball/Cornhole Tournament and Outdoor Concert Event.

Spouse / Companion Fees We are offering a special fee of $170 for spouses/companions to attend conference breakfasts, lunches, and receptions. This does NOT include conference sessions or workshops. Spouses/companions do not include anyone otherwise working in the W/C or P&C markets. Please indicate spouse/companion participation on the registration form.

Dress Code / Name Badges The dress code is resort casual for all conference events. Name badges must be worn for admission to all conference events.

Cancellation Policy Full refunds (less a $25 administrative charge) will be allowed only for cancellations received no later than May 12, 2019. Cancellations must be submitted in writing via fax or email. No refunds will be made after this date. If a registrant is unable to attend, the registration may be transferred to a colleague registering at the same price. Continuing Education / Certification This year’s conference is pending continuing education credits for adjusters, attorneys, nurses, case managers, and HR Generalist. We will announce the number of credits for this year’s conference upon approval from each certifying body, so watch our website for more detail on CE/CLE/RN/PHR accreditation.

_________________________________________________________________________________________ Full Name Company / Organization Badge Name _________________________________________________________________________________________ Professional Designation Adjuster / Agent / RN / CCM / CDMS / or Bar # *Spouse/Companion _________________________________________________________________________________________ Mailing Address City State Zip

_________________________________________________________________________________________ Daytime Phone Fax Number Email Name on Credit Card: _____________________________________ Signature: __________________________________________ Total Amount: $ _____________ Credit Card Number_______________________________________________________________ Exp. Date_________ CVV Security Code____________ Email Address_________________________________________________ (3-4 digit code found front/back of card) (You will receive an email receipt at this address immediately upon processing) Billing Address: ______________________________________________________________________________________________ Street City State Zip Mailing Information: to WCCP Association, P.O. Box 128, Dade City, FL 33526 (Please do not send registrations by U.S. Post Office Certified Mail) For overnight mail, send to Hosman & Associates at 31251 Reed Road, Dade City, FL 33523. If paying by credit card, you may fax this form to our secure e-fax at (866)616-1220 or email to tanyea@hosmanassociates.com.

Registration Form

Registration Information

WCCP Association P.O. Box 128 Dade City, FL 33526

PRSRT STD

US POSTAGE PAID

TAMPA FL PERMIT 2899

Make your reservations directly with the Hyatt Regency Coconut Point Resort by calling (888)421-1442, group code G-FCWP. For conference rates reference the “28th Annual Claims Management & Leadership Conference”.

*Deadline to receive this discounted rate is May 12, 2019*

Bring the Family and Enjoy the Hyatt Regency Coconut Point from only $164.00 per night plus $10.00 resort fee!

*Note: With these low rates, rooms may go quickly, so register today! After this date, group rates will apply on a space-available basis. The hotel address is: 5001 Coconut Road, Bonita Springs, FL 34134. ONLINE reservations at the Hyatt Regency can be made through our

website at www.wccp.org

HOTEL ACCOMMODATIONS AND DEADLINE INFORMATION

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P A I DTAMPA FL

PERMIT NO. 3974