26 October 2007 26 ‘ELS’ (Electronic Lodgement System) BUILDING APPLICATION LICENSE INTEGRATION...
-
Upload
elizabeth-hancock -
Category
Documents
-
view
218 -
download
0
Transcript of 26 October 2007 26 ‘ELS’ (Electronic Lodgement System) BUILDING APPLICATION LICENSE INTEGRATION...
26 October 2007
26
‘ELS’(Electronic Lodgement System)
BUILDING APPLICATION LICENSE INTEGRATION PROJECT
BALIP
Western Australian LocalGovernment AssociationWestern Australian LocalGovernment Association
26 October 2007
26
The Current Status Quo…The Current Status Quo…
26 October 2007
26
……BETTER SERVICE DELIVERY…BETTER SERVICE DELIVERY…
• Single application form (requirement) across all
participating Councils
• Single lodgement point / interface (portal)
• Commonality across participating Councils of
lodgement process
• Commonality across participating Councils of
processing, status reporting, and issuance processes
• Agreed Service Level (mutual obligations)
26 October 2007
26
The The ELSELS Proposition … Proposition …
26 October 2007
26
… and REFORM of processes, policies, and service delivery design!
26 October 2007
26
Benefits – Council(s)Benefits – Council(s)
Process Efficiencies - “validation” of supporting documentation
Act as a catalyst to consolidate many of the disparate building
application processes among Councils
Time and storage savings of having applications presented in an
electronic format rather than LGAs needing to scan the paper based
copies they currently receive
Reduced paper and postage costs by supporting a move to an
electronic communication environment
Potential to redirect staff effort from collecting over-the-desk
applications to providing value-adding services
26 October 2007
26
Benefits – BuildersBenefits – Builders
Savings in printing, postage and other administration costs
Improving communications between the builders and Councils
through electronic means rather than post
Towards “standardisation” in the interaction with Councils
(information required, common SLA, “processing interaction” -
potential for 144 “procedures” down to 1)
Reduce the elapsed time in the building approval cycle ($$)
Time and resource saving from manually submitting applications
26 October 2007
26
Benefits – RatepayerBenefits – Ratepayer
Reduced period before start of construction Faster time to occupancy Reduced costs to ratepayer - time is money
26 October 2007
26
26 October 2007
26
26 October 2007
26
Outcomes to DateOutcomes to Date• Originally 5 building companies, now 26 with 14
active 12 about to commence• 603 applications submitted• 50 about to be submitted• Av. process start 25.5hrs (range: 12 – 43 hrs)• Reduction in process time (28d down to 10d)• Monthly Billing• SLA – guaranteed turnaround time! 21 Days• No additional fees.
26 October 2007
26
26 October 2007
26
http://www.buildingapplications.wa.gov.au