25th October 2012 - Simplify SAP & Automate … · • Winshuttle is an SAP ... • Reduce manual...
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Transcript of 25th October 2012 - Simplify SAP & Automate … · • Winshuttle is an SAP ... • Reduce manual...
Presenting your speakers
Susie West
Founder and CEO
sharedserviceslink.com
Karsten Lund Head of Transformation and Transition, Finance
Processes AP Moller Maersk
Evan Schulz
Sales Director UK and
Ireland
Winshuttle
Sathish Kamath
Solutions Engineer
Winshuttle
Questions
• Send me your question early and I will put it to the speakers
• Use this opportunity to get the answers/info you seek
• The sooner you send me the question, the more likely it will
be asked
• Remember to stay on for Q&A in the last 10 minutes of the
show
Context
• SAP and shared services are hand in glove as far as
performance excellence is concerned
• SAP is the biggest IT investment finance looks to make in
a generation
• The focus now being on data, analytics places a further
importance on this story
• This session examines how Maersk is using SAP to
realise efficiencies in their shared services
Today’s Agenda
• Common Shared Services Challenges (5)
• Maersk Line case study (15)
• Demonstration (15)
• Business Value Assessment (5)
• Q&A (15)
About Winshuttle
• Making SAP Lives Easier since 2003
• Over 1,600 customers in 56 countries use Winshuttle today!
• 200+ Employees, HQ in Seattle, WA
– Offices in the UK, France, Germany and India
• Winshuttle is an SAP® & Microsoft Software Partner
• All Products are SAP & Microsoft Certified
• 99% Customer Satisfaction Score
• Featured in Gartner’s “Cool Vendors in the SAP Ecosystem,
2011” report
30
Volume of data
Variance in the way that you process
Compliance
Data quality
End user experience
Shared Services Challenges
10
Standardisation of processes
Consolidation and simplification of processes
Automation of processes and use of self-services
End-to-end processes
End user experience
How Winshuttle Delivers Value
11
Agile Platform
Faster Time to Solution
Faster Time to Value
Lower TCO
Winshuttle Key Differentiators
12
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Maersk Global Service Centres (GSC) Revealed: How Maersk Line Global Shared Services is driving operational efficiency in their use of SAP
KARSTEN LUND Head of Transformation and Transition, Finance Processes
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Global Service Centre (GSC) • 5 sites with 9 languages
Mumbai
Chennai
Pune
Chengdu
Manila
Slide no. 15
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Global Service Centre (GSC) • 5 sites with 9 languages
• 9 customers
1: Maersk Line 2: Maersk Oil 3: Maersk Drilling 4: APM Terminals 5: Maersk Tankers
6: Maersk Supply Service 7: Maersk FPSOs 8: Svitzer 9: Damco 10: Maersk Container Industry 11: Dansk Supermarked
Slide no. 16
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• Best practice Review
• Early compatibility review
• Landscape review
• Proof of Concept
• POC conclusion
• BVA • Contract
signed
• Project Mobilisation
• IT Governance concluded Phase 1
• scripts live in production
• Winshuttle awareness sessions
• Assessment for wave 2
• Wave 1 benefits realization signed-off
• Project Mobiisation Phase 2
• completion of phase 2 & benefit realization
Q3 2010 Q1 2011 Q2 2011 Q3 2011 Q1 2012 Q2 2012 Q3 2012 Q4 2012
From Evaluation to implementation
Slide no. 17
Transaction
Sum of
#Steps Sum of #Times CRatio
Median
Seconds FTE Factor
F110 818,362 56,161 14.6 123.0 3.63
F-28 3,696,732 412,408 9.0 157.0 34.06
F-32 1,838,126 206,640 8.9 62.0 6.74
FB01 1,314,820 81,611 16.1 131.0 5.62
F111 270,617 20,402 13.3 123.0 1.32
FB05 1,758,413 185,674 9.5 174.0 17.00
FBL1N 2,244,388 261,406 8.6 89.5 12.31
FBL3N 3,092,368 340,741 9.1 46.5 8.34
FBL5N 7,147,008 934,580 7.6 162.0 79.65
FBRA 800,768 107,148 7.5 95.0 5.36
FF68 114,365 13,791 8.3 164.0 1.19
FV70 112,452 9,136 12.3 101.0 0.49
ME21N 1,608,858 86,861 18.5 125.0 5.71
ME22N 3,126,032 220,117 14.2 80.0 9.26
ME23N 4,048,443 305,978 13.2 72.5 11.67
ME28 747,391 100,526 7.4 72.5 3.83
1. 160 standard finance processes
2. 1000+ local variants to standard
3. 100+ excel or access based programs
Global
Project Steering Team
Global
Project Lead
PNQGSC Taskforce
Process Teams
CGDGSC Taskforce
Process Teams
MNLGSC Taskforce
Process Teams
MAAGSC Taskforce
Process Teams
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Prioritized Scope & Business Benefits
Slide no. 18
Transaction
Sum of
#Steps Sum of #Times CRatio
Median
Seconds FTE Factor
F110 818,362 56,161 14.6 123.0 3.63
F-28 3,696,732 412,408 9.0 157.0 34.06
F-32 1,838,126 206,640 8.9 62.0 6.74
FB01 1,314,820 81,611 16.1 131.0 5.62
F111 270,617 20,402 13.3 123.0 1.32
FB05 1,758,413 185,674 9.5 174.0 17.00
FBL1N 2,244,388 261,406 8.6 89.5 12.31
FBL3N 3,092,368 340,741 9.1 46.5 8.34
FBL5N 7,147,008 934,580 7.6 162.0 79.65
FBRA 800,768 107,148 7.5 95.0 5.36
FF68 114,365 13,791 8.3 164.0 1.19
FV70 112,452 9,136 12.3 101.0 0.49
ME21N 1,608,858 86,861 18.5 125.0 5.71
ME22N 3,126,032 220,117 14.2 80.0 9.26
ME23N 4,048,443 305,978 13.2 72.5 11.67
ME28 747,391 100,526 7.4 72.5 3.83
Focus area 1 F-28 (Payment Posting) Timeline: 13 weeks Benefits: USD 310,000 Improvement in processing time / transaction: 10 x
Focus area 2 F-32 (Payment Clearance) Timeline: 13 weeks Benefits: USD 165,000 Improvement in processing time / transaction: 10 x
Business Value Assessment
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Critical Success Factors to derive benefits
Slide no. 19
1. Use the Business Value Assessment, but prioritize
2. Project Team with mix of functional and technical expertize
3. Focus implementation to improve user experience & quality
4. Internal Marketing
5. Get familiar before getting advanced
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What are we doing as part of phase 2?
Slide no. 20
#1 Brief Description of workflow main focus
#2 Brief Description of macro clean-up / move to winshuttle server
Process Application of Payment against open invoices
Scope Leverage Winshuttle workflows to pre-capture payment details before customer arrives at our counter for payment of an invoice
Benefits • Saving of USD 300000.- • Better customer experience through a faster handling at the counter • Reduce manual errors & exception handling
Process Any excel based macro or automation element working on SAP
Scope identify & transfer all macro’s or automation tools from excel or like to structured environment within Winshuttle
Benefits • Simplify process and system landscape • Save costs related to server, hosting, maintenance etc.
Business Value Assessment -
Backgrounder & Glossary
DATA COLLECTION
Winshuttle benchmark data
SAP transaction data
SAP log data definitions
• User ID
• Transaction
• # of Times (transactions)
• # of Steps (fields, screens processed)
ANALYSIS
Calculations
• Median Seconds Saved
• FTE Factor
• Complexity Ratio
Segmentation
• Modules
• Transactions
• Users
22
BVA Process
23
Extract Analyse &
Identify
Interview &
Shadow
Transcribe Review,
Codify,
Analyse &
Extrapolate
Deliver
SAP
transaction
and usage
data
key users,
transaction,
transaction
volume and
frequency
process
improvement
plan
key process
candidates
recorded
interviews,
document &
index findings
key users
& managers
based on
SAP log
extract
analysis
24
Winshuttle Capacity Enablement Target High Volume Users – High Yielding SAP Processes
ACME Co
Capacity Enablement
Top 10% of SAP Users
Total SAP User
Count for
Reporting Period
Estimated Days
Saved
Per Annum
Total Capacity Top 10%
SAP User Count
Estimated
savings per top
10% SAP Users
Total Capacity
Top 10%
Capacity
enabled
Metrics 1,899 21,069.62 493,740 189 15,216.74 49,140 30.9%
FICO
65%
SD
31% MM
2%
IM
2%
IT
0%
Other
2%
Estimate FTE overall – by SAP
Module
Prioritising Transactions Complexity & FTE Potential
Target SAP transactions
• Prioritized on basis of
complexity ratio CR & FTE
factor
• Next Steps
– Identify Key Users
• Based on BP Segment
• Usage and Complexity
– Interview to uncover
• Scenarios
• Workflows
• Automated, Batch Processing
25
Both
CR/FTE
Median
CR
Median
FTE
Neither
CR/FTE
CR & FTE
>Median 7.92 1.88 <Median
Transaction # of Steps # of Times CR Ratio Median
Seconds FTE Factor
VA01 464,861 35,497 13.10 130 7.28
FBL1N 288,663 24,438 11.81 90 3.45
F-30 151,313 14,311 10.57 174 3.93
FB05 185,403 10,620 17.46 174 2.92
FBL3N 259,002 21,332 12.14 47 1.57
XD02 114,847 10,249 11.21 116 1.88
VI02 68,639 8,224 8.35 100 1.30
F-03 79,789 8,094 9.86 96 1.23
MIGO 59,222 6,931 8.54 133 1.45
F-32 72,195 5,453 13.24 62 0.53
MIRO 72,707 3,793 19.17 169 1.01
VL02N 188,640 3,608 52.28 83 0.47
FBL5N 507,641 64,136 7.92 162 16.40
FB03 250,509 55,281 4.53 75 6.54
VA03 166,025 26,295 6.31 133 5.52
VA02 199,391 25,472 7.83 82 3.30
XD03 145,047 21,771 6.66 151 5.19
VF03 98,722 18,388 5.37 72 2.09
FEBA 99,094 12,748 7.77 139 2.80
VF04 57,761 8,163 7.08 269 3.47
MIR4 114,861 15,321 7.50 54 1.31
ME23N 82,986 11,651 7.12 73 1.33
FB60 54,678 7,071 7.73 152 1.70
VF02 27,418 4,461 6.15 49 0.34
F-28 26,261 3,563 7.37 157 0.88
26
Tcode VA01 - Create Sales Order BP
User ID Sum of #Times Sum of Est. Days Saved per Annum CRatio
FURAODO 2,034 108.51 14.39
FERNCJ 1,606 85.67 10.16
METZA0 1,318 70.31 15.17
VAZQYR 1,308 69.78 12.16
MART9V 1,237 65.99 12.88
MARTUT 1,168 62.31 11.92
BORSL0 1,149 61.29 11.51
CARDJP 1,126 60.07 14.93
BAPTRP 1,122 59.85 8.04
HIT9L6 1,047 55.85 13.58
CASTLL 1,046 55.80 13.64
ANTOE2 1,019 54.36 15.82
SECOD0 970 51.75 8.28
OROZPL 898 47.90 14.21
MOTAJO 869 46.36 8.68
HAJDA1 774 41.29 15.36
FREIJ1 726 38.73 14.84
KYRILLD 705 37.61 15.94
FIDALJ 680 36.28 14.25
DIEZJ0 655 34.94 13.09
Transaction Sum of # steps Sum of #
Times CR Ratio
Median
Seconds FTE Factor
VA01 464,861 35,497 13.10 130 7.28
Standardisation of processes
Consolidation and simplification of processes
Automation of processes and use of self-services
End-to-end processes
End user experience
How Winshuttle Delivers Value
27
Learn more about Winshuttle
• Winshuttle Website:
– www.winshuttle.com
• Winshuttle TV:
– www.youtube.com/user/WinshuttleTV
• Connect with us on:
– Facebook: www.facebook.com/winshuttle
– Twitter: www.twitter.com/winshuttle
– Linkedin: www.linkedin.com/groups/Winshuttle-955267
• Contact us today:
– Email: [email protected]
– Phone: +44 (0) 208 545 9500
29
Meet us at:
• SAPPHIRE/ TechEd: 13-15 November
– Madrid
– To register: http://www.sapphirenowsapteched.com/index.aspx
• UKI SAP User Group: 18 – 20 November
– Manchester Central Convention Complex
– To register:
https://register.ama-limited.co.uk/index.php?event_id=20
– £100 saving off your conference pass, please quote: wins3212