25 Customer Experience Quotes
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Transcript of 25 Customer Experience Quotes
25 Action Orientated Customer Experience
Quotes
This selection of 25 quotes is from a library we have collated of
over 365 quotes relevant to organisations looking to improve
their customer experience.
We added a twist by including an action orientated question to
challenge you as you pause for thought on the quote.
Use these quotes and the questions to drive further discussion,
debate and action around your organisation.
If you’d like the quotes delivered straight to your inbox via email
then sign up to our daily quote service. You’ll receive one a day
for a year. Visit http://bit.ly/dk9OVu to sign up for more
quotes.
“Don't say you don't have enough time.
You have exactly the same number of
hours per day that were given to Helen
Keller, Pasteur, Michaelangelo, Mother
Teresea, Leonardo da Vinci, Thomas
Jefferson, and Albert Einstein.”
H. JACKSON BROWN
Does your team realise they should
always have enough time for their customers?
“A brand is a promise.
It creates expectations
that the product has to
deliver.” GUILLAUME VAN DE STIGHELEN
Are you delivering the promise of your brand?
“Care more than others think wise.
Risk more than others think
safe. Dream more than others think
practical. Expect more than
others think possible.” HOWARD SCHULTZ
Do you think as big as possible?
“Be the change
you're trying to
create.” MAHATMA GHANDI
Are you 'being the change'?
“Coming together is a
beginning. Keeping
together is progress.
Working together is
success.” HENRY FORD
Is your organisation working together for the good of your customer?
“The road to someday
leads to a town of
nowhere."
Are you acting to improve your customer experience now?
TONY ROBBINS
“Customer service means projecting
a positive image.”
Is your company 'positive' about things?
UNKNOWN
“I have not failed.
I've just found 10,000
ways that won't work.”
Do you approach your customer experience with this attitude?
THOMAS A. EDISON
“We are all faced with a series of
great opportunities brilliantly
disguised as impossible situations.”
Is your business missing customer experience opportunities?
CHARLES R. SWINDOLL
“Before you can inspire with emotion,
you must be swamped with it yourself.
Before you can move their tears, your
own must flow.
To convince them, you must yourself
believe."
What emotions do you want your customers to feel about your business?
Do you feel them yourself?
WINSTON CHURCHILL
“Once we realize that imperfect
understanding is the human
condition,
there is no shame in being wrong,
only in failing to correct our mistakes.”
How does this apply to your customer service?
GEORGE SOROS
“To understand the man, you must first
walk a mile in his moccasins.”
When was the last time you really put yourselves in your
customer's shoes?
NORTH AMERICAN INDIAN PROVERB
“If you think you can, you can. And if
you think you can't, you're
right."
How does this apply to your business?
MARY KAY ASH
“Learn to listen. Opportunity could be
knocking at your door very
softly.”
Does your organisation know how to
listen out for new
opportunities?
FRANK TYGER
“When the grass looks greener on the
other side of the fence,
it may be that they take better care of it
there.”
Are your competitors taking better care of their customers than you do
of yours?
SENECA
“Live as if you were to die tomorrow.
Learn as if you were to live forever.”
Are you applying this attitude to your business?
MAHATMA GHANDI
“I am easily
satisfied with the
very best.”
Do you satisfy your customers by providing the best?
WINSTON CHURCHILL
“The secret of success
is to do common things
uncommonly well.”
Is this something you strive to do?
JOHN D. ROCKEFELLER
“There is only one boss. The
customer. And he can fire everybody
in the company from the chairman
on down, simply by spending his
money somewhere else.”
Is your organisation aware of this?
SAM WALTON
“Watch the turtle. He only moves
forward by sticking his neck
out.”
Do you stick your neck out for your customers?
LOU GERSTNER
“The world is not dangerous because of
those who do harm
but because of those who look at it
without doing anything.”
Do you have staff who are a 'danger' to the success of your business?
ALBERT EINSTEIN
“The difference between
good and excellent:
details..”
Are you considering the details of your customer experience?
UNKNOWN
“You can never cross the ocean unless
you have the courage to lose
sight of the shore.”
Do your staff have the courage to serve your customers
and go beyond their expectations?
CHRISTOPHER COLUMBUS
“It takes 20 years to build a
reputation and five minutes to ruin
it. If you think about that, you'll do
things differently.”
Have you thought about that?
WARREN BUFFET
“Never ruin an apology with an
excuse.”
Are you guilty of this?
KIMBERLY JOHNSON
The Customer’s Shoes Ltd is a niche customer experience consultancy firm. We help organisations pave their way to
delivering great customer experiences. Clients are typically SME’s and blue chip organisations that have the desire to become
famous for delighting their customers across all channels. If you believe your customers deserve better then take the first step
towards true customer loyalty and put yourself in The Customer’s Shoes. Tel: 0845 5480228 or email
[email protected] and visit www.thecustomersshoes.com
CONTACT US
customers_shoes
www.thecustomersshoes.com
+44 (0)845 5480228
@customers_shoes