USER GUIDEFor Installation Guide see reverse of book

THESE INSTRUCTIONS TO BE RETAINED BY USER

combination boilers

24,i 30,i 35i

192021

2223

241

23

45 6 7 8

9

1011

1213

1415

1617

18

00I

PREHEAT

STATUS BURNERE

24i

MODE

OFF

MIN MIN MAXRESET PREHEAT

MAX

UIN 212132 A07June 2018

2 i combi - User’s

THE BENCHMARK SERVICE INTERVAL RECORD MUST BE COMPLETED AFTER EACH SERVICE

Ideal is a member of the Benchmark scheme and fully supports the aims of the programme. Benchmark has been introduced to improve the standards of installation and commissioning of central heating systems in the UK and to encourage the regular servicing of all central heating systems to ensure safety and efficiency.

All Gas Safe Register installers carry a Gas Safe Register ID card, and have a registration number. Both should be recorded in theBenchmark Commissioning Checklist. You can check your installer by calling Gas Safe Register direct on 0800 4085500.

1. INTRODUCTIONThe i combi is a combination boiler providing both central heating and instantaneous domestic hot water. Featuring full sequence automatic ignition and fan assisted combustion.

Due to the high efficiency of the boiler, condensate is produced from the flue gases and this is drained to a suitable disposal point through a plastic waste pipe at the base of the boiler. A condensate ‘plume’ will also be visible at the flue terminal.

SAFETYCurrent Gas Safety (Installation & Use) Regulations or rules in force.In your own interest, and that of safety, it is the law that this boiler must be installed by a Gas Safe Registered Engineer, in accordance with the above regulations.

In IE, the installation must be carried out by a Registered Gas Installer (RGII) and installed in accordance with the current edition of I.S. 813 “Domestic Gas Installations”, the current Building Regulations and reference should be made to the current ETCI rules for electrical installation.

It is essential that the instructions in this booklet are strictly followed, for safe and economical operation of the boiler.

ELECTRICITY SUPPLYThis appliance must be earthed.Supply: 230 V ~ 50 Hz. The fusing should be 3A.

IMPORTANT NOTES• This appliance must not be operated without the casing

correctly fitted and forming an adequate seal.

• If the boiler is installed in a compartment then the compartment MUST NOT be used for storage purposes.

• If it is known or suspected that a fault exists on the boiler then it MUST NOT BE USED until the fault has been corrected by a Gas Safe Registered Engineer or in IE a Registered Gas Installer (RGII).

• Under NO circumstances should any of the sealed components on this appliance be used incorrectly or tampered with.

• This appliance can be used by children 8 years and above. Also persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, provided they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.

CONTENTS

1. Introduction .............................................................. 2 Safety ......................................................................... 2 Electricity Supply ........................................................ 2 Important Notes .......................................................... 22. Boiler Operation ....................................................... 3 Controls Diagram........................................................ 3 To Start the Boiler ....................................................... 3 Operation Modes ........................................................ 3 Preheat Domestic Hot Water ...................................... 3 Control of Water Temperature .................................... 3 Efficient Heating System Operation............................ 4 Weather Compensation .............................................. 4 Boiler Frost Protection ................................................ 4 Boiler Reset ................................................................ 4 Mains Power Off ......................................................... 43. System Water Pressure ........................................... 44. Condensate Drain ..................................................... 45. General Information ................................................. 5 Boiler Pump ................................................................ 5 Minimum Clearances .................................................. 5 Escape of Gas ............................................................ 5 Cleaning ..................................................................... 5 Maintenance ............................................................... 56. Mechanical 24 Hour Timer ....................................... 57. Points for the Boiler User ........................................ 6 Troubleshooting .......................................................... 68. Normal Operation Display Codes ........................... 79. Fault Codes ............................................................... 8

3i combi - User’s

Legend

A. Mode KnobB. Domestic Hot Water / Preheat KnobC. Central Heating Temperature KnobD. Boiler StatusE. Burner ‘on’ IndicatorF. Domestic Hot Water Preheat on / off indicatorG. TimerH. Pressure GaugeJ.K.

Condensate DrainCentral Heating Economy Setting

A B C D

G

H

J

EF

K1920

21

2223

241

23

45 6 7 8

9

1011

1213

1415

1617

18

00I

PREHEAT

STATUS BURNERE

24i

MODE

OFF

MIN MIN MAXRESET PREHEAT

MAX

TO START THE BOILER Start the boiler as follows:1. Check that the electricity supply to boiler is off.2. Set the mode knob (A) to ‘OFF’.3. Set the Domestic Hot Water temperature knob (B) and Central

Heating temperature knob (C) to ‘MAX’.4. Ensure that all hot water taps are turned off.5. Switch on electricity to the boiler and check that all external

controls, e.g. timer and room thermostat, are on.

7. Set the mode knob (A) to ‘ ’ (winter).The boiler will commence ignition sequence, supplying heat to the central heating, if required.Note. In normal operation the boiler status display (D) will show codes:

Standby - no demand for heat. Central Heating being supplied Domestic hot water being supplied Domestic hot water preheat Boiler frost protection - boiler will fire if temperature is below 5ºC.

During normal operation the burner on indicator (E) will remain illuminated when the burner is lit.

Note: If the boiler fails to light after five attempts the fault code will be displayed (refer to Fault Code page).

OPERATION MODESWinter Conditions - (Central Heating and Domestic Hot Water required)

Set the mode knob (A) ‘ ’ (winter). The boiler will fire and supply heat to the radiators but will give priority to domestic hot water on demand.The domestic hot water preheat will operate if preheat is enabled (shown by indicator light (F)).

Summer Conditions - (Domestic Hot Water only required)Set the mode knob (A) to ‘ ’ (summer). Set the central heating demand on the external controls to OFF.The domestic hot water preheat will operate if preheat is enabled (shown by indicator light (F)).

Boiler OffSet the mode knob (A) to ‘OFF’. The boiler mains power supply must be left on to enable frost protection (see Frost Protection).

PREHEAT - DOMESTIC HOT WATERThe domestic hot water heat exchanger within the boiler can be kept preheated to provide faster delivery of hot water at the tap. Preheat is enabled when the preheat indicator (F) is lit. To switch preheat on or off, move the domestic hot water preheat knob (B) full clockwise and then return it to the required domestic hot water temperature setting. The boiler will operate periodically for a few seconds to maintain the domestic hot water heat exchanger in a preheated condition. The average time period between operation is 90 minutes. This may vary considerably due to the surrounding ambient temperature of the boiler. The boiler will operate whenever there is a demand for domestic hot water. If standard hot water delivery is satisfactory turn the knob (A) to ‘OFF’.

CONTROL OF WATER TEMPERATUREDomestic Hot WaterThe domestic hot water temperature is limited by the boiler controls to a maximum temperature of 64ºC, adjustable via the domestic hot water temperature knob (B).

Approximate temperatures for domestic hot water:

Knob Setting Hot Water Temperature (approx.)Minimum 40ºC (104ºF)Maximum 64ºC (147ºF)

Due to system variations and seasonal temperature fluctuations domestic hot water flow rates/temperature rise will vary, requiring adjustment at the tap : the lower the flow rate the higher the temperature, and vice versa.

Central HeatingThe boiler controls the central heating radiator temperature to a maximum of 80oC, adjustable via the central heating temperature knob (C).

Approximate temperatures for central heating:

Knob Setting Central Heating Radiator Temperature (approx.)Minimum 45ºC (113ºF)Maximum 80ºC (176ºF)

For economy setting ‘ E ’ refer to Efficient Heating System Operation.

2. BOILER OPERATION

4 i combi - User’s

3. SYSTEM WATER PRESSUREThe system pressure gauge (H - see page 3) indicates the central heating system pressure. If the pressure is seen to fall below the original installation pressure of 1-2 bar over a period of time and continue to fall then a water leak may be indicated. In this event re-pressurise the system. If unable to do so or if the pressure continues to drop a Gas Safe Registered Engineer or in IE a Registered Gas Installer (RGII) should be consulted.

THE BOILER WILL NOT OPERATE IF THE PRESSURE HAS REDUCED TO LESS THAN 0.3 BAR UNDER THIS CONDITION.

4. CONDENSATE DRAINThis appliance is fitted with a siphonic condensate trap system that reduces the risk of the appliance condensate from freezing. However should the condensate pipe to this appliance freeze, please follow these instructions:a. If you do not feel competent to carry out the defrosting

instructions below please call your local Gas Safe Registered installer for assistance.

b. If you do feel competent to carry out the following instructions please do so with care when handling hot utensils. Do not attempt to thaw pipework above ground level.

If this appliance develops a blockage in its condensate pipe, its condensate will build up to a point where it will make a gurgling noise prior to locking out an “L2” fault code. If the appliance is restarted it will make a gurgling noise prior to it locking out on a failed ignition “L2” code.To unblock a frozen condensate pipe;1. Follow the routing of the plastic pipe from its exit point on

the appliance, through its route to its termination point. Locate the frozen blockage. It is likely that the pipe is

frozen at the most exposed point external to the building or where there is some obstruction to flow. This could be at the open end of the pipe, at a bend or elbow, or where there is a dip in the pipe in which condensate can collect. The location of the blockage should be identified as closely as possible before taking further action.

2. Apply a hot water bottle, microwaveable heat pack or a warm damp cloth to the frozen blockage area. Several applications may have to be made before it fully defrosts. Warm water can also be poured onto the pipe from a watering can or similar. DO NOT use boiling water.

3. Caution when using warm water as this may freeze and cause other localised hazards.

4. Once the blockage is removed and the condensate can flow freely, reset the appliance. (Refer to “To Light the boiler”)

5. If the appliance fails to ignite, call your Gas Safe Registered engineer.

Preventative solutionsDuring cold weather, set the central heating temperature knob (C) to maximum, (Must return to original setting once cold spell is over).Place the heating on continuous and turn the room thermostat down to 15ºC overnight or when unoccupied. (Return to normal after cold spell).

EFFICIENT HEATING SYSTEM OPERATIONThe boiler is a high efficiency, condensing appliance which will automatically adjust its output to match the demand for heat. Therefore gas consumption is reduced as the heat demand is reduced.

The boiler condenses water from the flue gases when operating most efficiently. To operate your boiler efficiently (using less gas) turn the central heating temperature knob (C) to the ‘ E ‘ position or lower. In winter periods it may be necessary to turn the knob towards the ‘MAX’ position to meet heating requirements. This will depend on the house and radiators used.

Reducing the room thermostat setting by 1ºC can reduce gas consumption by up to 10%.

WEATHER COMPENSATIONWhen the Weather Compensation option is fitted to the system then the central heating temperature knob (C) becomes a method of controlling room temperature. Turn the knob clockwise to increase room temperature and anti-clockwise to decrease room temperature. Once the desired setting has been achieved, leave the knob in this position and the system will automatically achieve the desired room temperature for all outside weather conditions.

BOILER FROST PROTECTIONThe boiler is fitted with frost protection that operates in all modes, provided the power supply to the boiler is always turned on. If the water in the boiler falls below 5ºC, the frost protection will activate and run the boiler to avoid freezing. The process does not guarantee that all other parts of the system will be protected.

If a system frost thermostat has been installed, the boiler must be set in winter mode, ‘ ’, for the system frost protection to run.

If no system frost protection is provided and frost is likely during a short absence from home it is recommended to leave the system heating controls or built in programmer (if fitted) switched on and run at a reduced temperature setting. For longer periods, the entire system should be drained.

BOILER RESETTo reset the boiler, when directed in the listed fault codes (see section 9), turn the mode knob (A) to ‘reset’ position and IMMEDIATELY turn knob back to required setting. The boiler will repeat its ignition sequence. If the boiler still fails to start consult a Gas Safe Registered Engineer or in IE a Registered Gas Installer (RGII).

MAINS POWER OFFTo remove all power to the boiler the mains power switch must be turned off.

5i combi - User’s

5. GENERAL INFORMATIONBOILER PUMPThe boiler pump will operate briefly as a self-check once every 24 hours, regardless of system demand.

MINIMUM CLEARANCESClearance of 165mm (6 1/2”) above, 100mm (4”) below, 2.5mm (91/8”) at the sides and 450mm (17 3/4”) at the front of the boiler casing must be allowed for servicing.

Bottom ClearanceBottom clearance after installation can be reduced to 5mm

This must be obtained with an easily removable panel, to enable the system pressure gauge to be visible and to provide the 100mm clearance required for servicing.

ESCAPE OF GASShould a gas leak or fault be suspected contact the National Gas Emergency Service without delay. Telephone 0800 111 999.

Ensure that;- All naked flames are extinguished- Do not operate electrical switches- Open all windows and doors

CLEANINGFor normal cleaning simply dust with a dry cloth. To remove stubborn marks and stains, wipe with a damp cloth and finish off with a dry cloth. DO NOT use abrasive cleaning materials.

MAINTENANCEThe appliance should be serviced at least once a year by a Gas Safe Registered Engineer or in IE a Registered Gas Installer (RGII).

6. MECHANICAL 24 HOUR TIMER

123

4

56

78

9

10

1112 13 14

15

16

1718

1920

21

22

2324

ONPERIOD

ONPERIOD

Permanently OFF

Timer Control

Time & ControlIndicator

Permanently ON

Align currenttime to arrow

SETTING UPThe outer dial should be set to the current time. Rotate the dial slowly in a clockwise direction, until the correct hour is aligned with the arrow printed on the dial.

Note that the outer dial is printed with the 24hr clock e.g. 8.00am = 8 on the dial, 8.00pm = 20 on the dial.

Do not attempt to rotate the dial in an anti-clockwise direction.

PROGRAMMING SWITCHING TIMESSet tappets to outer edge for ON periods and set tappets to inner edge for OFF periods.

The example shown has been set with 2 on periods.

ON at 9.00am. OFF at 1.00pm. (13 hours)

ON at 6.00pm. (18 hours) OFF at 10.00pm (22 hours)

Manual Switch OperationTo set the timer for timed operation move the switch to the “TIMED” position.

To set the timer to be continuously on, move the switch to the “MANUAL ON” position.

To set the timer to be continuously off, move the switch to the “MANUAL OFF” position.

Note. If boiler does not light when in “timed on” or “manual on” position, increase temperature on room stat.

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7. POINTS FOR THE BOILER USER

Note. In line with our current warranty policy we would ask that you check through the following guide to identify any problems external to the boiler prior to requesting a service engineers visit. Should the problem be found to be other than with the appliance we reserve the right to levy a charge for the visit, or for any pre-arranged visit where access is not gained by the engineer.

TROUBLESHOOTING

YES

YES

NO HOT WATER

Check the mains power is turned on and ensure mode knob (A) is in the summer or winter position

Is water coming out of the hot water tap when turned on?

NO CENTRAL HEATING

Check the mains power is turned on and ensure mode knob (A) is

in the winter position

Does the boiler operate and provide central heating?

Check the time settings on the timer are as you require and

adjust if necessary

Check the timer is in an “ON” position and the room thermostat

is turned up

NO HOT WATER OR CENTRAL HEATING

Check the mains power is turned on and ensure mode knob (A) is

in the winter position

See boiler “Operation Modes” and “Fault Codes” section

Does the boiler have a display showing on the front control

panel?

See boiler “Fault Codes” section. If ‘0’ is displayed then

contact Ideal Customer Services Helpline if your appliance is

under warranty or a Gas Safe Registered Engineer, in IE a

Registered Gas Installer (RGII), if out of warranty

YES

NO

Contact a Gas Safe Registered Engineer or in IE a Registered

Gas Installer (RGII)

NO

See boiler “Operation Modes” and “Fault Codes” section. If “0” is displayed then contact a Gas Safe Registered Engineer or in IE a Registered Gas Installer

(RGII)

NO

Contact a Gas Safe Registered Engineer or in IE a Registered

Gas Installer (RGII)

7i combi - User’s

continued . . . . . .

DISPLAY CODE ON BOILER DESCRIPTION

The boiler is in standby mode awaiting either a central heating call or hot water demand.

The boiler has a call for central heating but the appliance has reached the desired temperature set on the boiler.

The boiler has a call for hot water but the appliance has reached the desired temperature set on the boiler.

The boiler is operating in central heating mode.

The boiler is operating in pre heat mode.

The boiler is operating in hot water mode.

The boiler is operating in frost mode.

8. NORMAL OPERATION DISPLAY CODES

FOR ANY QUERIES PLEASE RING THEi COMBI CONSUMER HELPLINE : 01482 498660

NOTE. BOILER RESET PROCEDURE - To reset boiler, turn mode control knob to reset position and immediately turn knob back to required setting.

continued . . . . . .

8 i combi - User’s

5 Boiler Resets in 15 minutes 1. Turn electrical supply to boiler off and on.2. If the boiler fails to operate please contact Ideal Boilers (if under warranty) or

alternatively a Gas Safe Registered Engineer if outside of the warranty period. In IE contact a Registered Gas Installer (RGII).

False Flame Lockout Reset the appliance - if the boiler fails to operate then please contact Ideal Boilers (if under warranty) or alternatively a Gas Safe Registered Engineer if outside of the warranty period. In IE contact a Registered Gas Installer (RGII).

BCC Activation Fault Reset the appliance - if the boiler fails to operate then please contact Ideal Boilers (if under warranty) or alternatively a Gas Safe Registered Engineer if outside of the warranty period. In IE contact a Registered Gas Installer (RGII).

DISPLAY CODE ON BOILER DESCRIPTION

Low Water Pressure

ACTION

Check system water pressure is between 1 & 1.5bar on the system pressure gauge (G). To re-pressurise the system see Section 3. If the boiler still fails to operate then please contact Ideal Boilers (if under warranty) or alternatively a Gas Safe Registered Engineer if outside of the warranty period. In IE contact a Registered Gas Installer (RGII).

Check system water pressure is between 1 & 1.5bar on the system pressure gauge (G). To re-pressurise the system see Section 3. If the boiler fails to operate then please contact Ideal Boilers (if under warranty) or alternatively a Gas Safe Registered Engineer if outside of the warranty period. In IE contact a Registered Gas Installer (RGII).

9. FAULT CODES

Flow Temperature Overheat or No Water Flow

BCC Fault

Flame Loss

Flame Loss

1. Check other gas appliances in the house are working to confirm a supply is present in the property.

2. If other appliances do not work or there are no other appliances, check the gas supply is on at the meter and/or pre payment meter has credit. If the boiler fails to operate then please contact Ideal Boilers (if under warranty) or alternatively a Gas Safe Registered Engineer if outside of the warranty period. In IE contact a Registered Gas Installer (RGII).

1. Check other gas appliances in the house are working to confirm a supply is present in the property.

2. If other appliances do not work or there are no other appliances, check the gas supply is on at the meter and/or pre payment meter has credit. If the boiler fails to operate then please contact Ideal Boilers (if under warranty) or alternatively a Gas Safe Registered Engineer if outside of the warranty period. In IE contact a Registered Gas Installer (RGII).

Fan Fault Reset the appliance - if the boiler fails to operate then please contact Ideal Boilers (if under warranty) or alternatively a Gas Safe Registered Engineer if outside of the warranty period. In IE contact a Registered Gas Installer (RGII).

Flow Thermistor Reset the appliance - if the boiler fails to operate then please contact Ideal Boilers (if under warranty) or alternatively a Gas Safe Registered Engineer if outside of the warranty period. In IE contact a Registered Gas Installer (RGII).

Return Thermistor Reset the appliance - if the boiler fails to operate then please contact Ideal Boilers (if under warranty) or alternatively a Gas Safe Registered Engineer if outside of the warranty period. In IE contact a Registered Gas Installer (RGII).

Outside Sensor Failure Reset the appliance - if the boiler fails to operate then please contact Ideal Boilers (if under warranty) or alternatively a Gas Safe Registered Engineer if outside of the warranty period. In IE contact a Registered Gas Installer (RGII).

Low Mains Voltage Contact a qualified electrician or your electricity provider.

Unconfigured PCB Unconfigured PCB. Please contact Ideal Boilers (if under warranty) or alternatively a Gas Safe Registered Engineer if outside of the warranty period. In IE contact a Registered Gas Installer (RGII).