QUALITY PEOPLE. SMART OFFICE SOLUTIONS.

Document management and print solutions

Flexible in-house finance solutions

Enterprise communicationssolutions

Digital solutions Access control and securitysolutions

simpler solutions

Welcome to itec

Consider the convenience and simplicity of having to deal with only one single business solutions company – one point of contact, one accountable service provider, one number to log a service call, one monthly invoice to administer – one trusted partner.

FaST FacTS n47 offices across Southern

Africa and seven offices in the UK n Partnerships with SA’s leading

Tier 1 network providers n Importer and distributor of industry

leading technology brands

nFirst solutions company to offer clients a certified carbon offset programme

nEstablished best-of-breed National Resolution Centre in 2013

nCertified Level 1 BBBEE company

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simpler solutions

inno

vate

aLLOw US TO INTrOdUce OUrSeLveS

Itec is a leading provider of a comprehensive suite of business solutions. Since 1996 we have been specifying, supplying and backing up customised technology solutions that enable our clients to simplify their operations and run their businesses more efficiently and cost effectively.

Years of experience and an innovative approach have enabled us to consolidate and build a substantial operation which has set us apart and made us an industry leader.

Our proven ability to deliver is underpinned by the strong partnerships we have cemented with many of the world’s best-of-breed technology vendors and network operators. This allows us to offer our clients a range of trusted best-of-breed brands to choose from.

Our single source capability, together with our innovative, flexible approach and desire to please, are the reasons that over 16,000 clients entrust their business technology solutions to us.

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we wOrk SmarTWe are a dynamic and growing business with a culture of innovative thinking and a commitment to constant improvement.

Some examples: Sentry, our proprietary diagnostic tool, is a proactive device that sends real-time alerts to us such as when a printer is running low on consumables.

Itec was the first company in Africa to offer Mitel and Samsung PBX solutions in the cloud.

Our breakthrough business and education apps are set to transform the way companies and educational institutions operate and how users go about their business and studies.

we make ThINgS SImpLeOur network of 47 offices enables us to service your regional offices, branches and franchises throughout the country.

Our automated National Resolution Centre is reached by dialling a single number regardless of where you are located. Backed by 300 expert technicians, Itec is in a position to provide on-site and remote services to clients who operate in either a single location or a multi-branch network.Our SLAs make provision for a six hour turnaround time for on-site service calls.

we SOLve prObLemSCookie cutters should be consigned to the kitchen. Our approach is to first understand your specific challenges and second, customise a practical solution that is both smart and simple. We put our hands up. Taking responsibility and being accountable are two things we live by. A problem is nothing more than something in need of a solution and we won’t back down until we find it for you.

DELIghTED TO BE dIFFereNT

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SOLUTIONS deSIgNed TO SaTISFy yOUr bUSINeSS NeedS

mObILITyWork out of the office as if you are in it.

prOdUcTIvITyApplying smart thinking to improve the output of your workforce.

SecUrITyInformation and asset protection 24/7.

acceSSIbILITyStay connected anywhere, anytime using any device on a fully redundant Tier 1 network.

eFFIcIeNcyOur cloud infrastructure reduces your operating costs by using pay-per-use models.

FLeXIbILITyBoth in our services which can be scaled on demand and in the financial models we offer.

agILITygeared to help you adapt quickly to changing market conditions.

SImpLIcITyComplexity takes your eye off the ball – we like to keep things simple.

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whaT we vaLUe

INNOvaTION IS a way OF LIFeWe take an innovative approach to everything we do. From the way we interact with clients; to the insights we have to add more value to our solutions; to the manner in which we back them up. We like to think differently, change things for the better and then continue to seek out additional improvements and efficiencies.

eXceLLeNce. aLwaySTo provide you with best-of-breed expertise and services, we build our team by seeking out smart, dedicated, energetic people who will always put your needs first while stretching their talents to the limit in an effort to surprise you.

we caN dO ITCan’t is our least favourite word in the English language. We believe that nothing is impossible – even under the most challenging circumstances. It’s an attitude that has served us well for over two decades and we see no reason why we should adopt a different one now. abOve aLL eLSe – TrUST Trust between a client and a service provider is the cement that builds solid businesses. We start a relationship with a simple goal – to earn your trust. We do it by being accountable, by delivering on our promises and by being there when you need us. Trust doesn’t happen overnight. It accrues slowly with day-after-day service delivery. That is how we have built long lasting relationships with thousands of clients.

We also foster a culture of trust in our company. Our team collaborates closely and backs each other up. The result is service levels that set the benchmark in our industry.

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efficiency

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The solutions we deliver span several areas but they have a single common objective: to improve efficiency and maximise your return on investment.

smarter solutions

prINT aNd dOcUmeNT maNagemeNT SOLUTIONS

Print, copy, fax and scan at the touch of a button and improve information and data security, while making your operations more agile in this fast-moving business environment. Our complete document-management and print solutions optimise everyday tasks and give you reliable and cost-effective processes to meet your everyday business needs.

prINT maNagemeNTIn today’s tough business climate, scrutinising every expense is an effective competitive strategy, yet 90% of organisations don’t know or underestimate their document output costs. The uncomfortable reality is that printing and imaging can cost the average enterprise up to 3% of annual revenues – substantial amounts of cash that are better directed to your bottom line. eLecTrONIc cONTeNT maNagemeNTM-Files enterprise content management (ECM) solutions transform how businesses manage, secure and share information, with a unique metadata-driven approach that organises and processes content based on what it is, rather than where it resides. FaXmaILIt’s true that the best things in life are free. FaxMail is Itec’s 100% free fax-to- email service. FaxMail eliminates the need for an extra fax line, fax machine, fax paper and maintenance. With FaxMail, privacy is guaranteed since faxes don’t “float” around the office waiting to land on the right desk, but are delivered directly to the designated inbox.

beNeFITS nTransparency

Know and understand exactly what you’re paying for

ncost control Pinpoint inefficiencies and reduce printing costs by as much as 30%

nproactive monitoring and fault management Our Sentry solution sends us alerts when there is a potential problem

nprint anywhere Our cloud services enable mobile workers to print documents at remote out-of-office sites

ncarbon off-set reporting Realise your sustainability goals by reducing your carbon footprint and contributing to a greener environment by becoming carbon neutral

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eNTerprISe cOmmUNIcaTION SOLUTIONS

We are an end-to-end service provider with a diverse portfolio of communications solutions that optimise business efficiency by keeping staff connected anytime, anywhere and reducing operating costs throughout your enterprise. Ranging from IP-based telephony systems; to the implementation and support of complex multi-media contact centres; to the development of smart closed-user group applications; to cost effective cloud services; our solutions integrate all of the latest IT advances to transform how individuals, groups and organisations conduct business.

ivoiceiVoice is a comprehensive, scalable and fully managed cloud VoIP solution that can save you up to 30% on your telephony bills. Free inter-branch calls, remote support and a pay-per-use payment model that reduces the need for capex are some of the benefits of this customisable solution.

ipbXiPBX (Internet Private Branch Exchange) is a hosted cloud-based PBX solution designed for converged communications. Facilitating anywhere, any device connectivity, it is particularly well-suited to companies that operate

across multiple sites and have a mobile workforce. This integrated communications platform offers the flexibility and scalability that meets the needs of the modern enterprise. iNetiNet is an Access Point Service (APN) that enables the switching of mobile calls from high cost gSM networks to a low cost IP network. Aside from the attractive benefit of cost efficiency, iNet offers easy configurability, security, global coverage and a host of other internet access, hosting and VoIP solutions.

Itec ONeThis is the perfect package for start-ups and SMEs. Comprising an all in one bundle of a Dell laptop loaded with Microsoft Office; a Samsung printer; an IP softphone; as well as data, onsite service and access to cloud services, the ONE solution offers the added convenience of paying one bill to one accountable service provider.

Unite:edDeveloped in partnership with education platform specialist Sapient, our Unite:ED solution is a comprehensive e-learning solution designed to benefit all users; schools, principals, learners and parents. Unite:ED includes wi-fi network configuration, access to leading training software, a choice of device options, e-wallet and affordable finance options.

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beNeFITS n anytime access

get information from anywhere, using any device

n converged data and voice services Make free calls by keeping communications on our network

nagnostic carrier grade service Best-of-breed technology with full redundancy and security

n National back up 300 technicians on call through our National Resolution Centre

nOne point of contact One call to one number for all your service requirements

nSmart mobile applications Improved, low cost access to information and services on the move

nprint anywhere Cloud connectivity promotes mobile worker productivity

smarter solutions

dIgITaL SOLUTIONS

Our comprehensive set of smart, best-of-breed digital solutions covers all of the latest IT capabilities. We customise them to help individuals, groups and geographically dispersed organisations to work more efficiently and conduct business more profitably.

ccTvImprove your security profile and the safety of your premises

TIme aNd aTTeNdaNceIncreased payroll efficiency and accuracy

acceSS cONTrOLAutomated technology to manage who comes in, who goes where and when

remOTe Or recOrded eNvIrONmeNT mONITOrINgKeep an eye on your operations onsite and remotely

vIdeO cONFereNcINg Reduce travel costs, decrease your carbon emissions and enhance efficiency

back-Up aNd aLTerNaTIve pOwer SySTemSReduce energy costs and eliminate the risk of outages and power surges

QUeUINg SySTemS Improve business processes and the all-important customer experience

dIgITaL medIaImprove presentations, access broadcast content and communicate with employees

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47 LED

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cOmmercIaL prINT SOLUTIONS

We provide an extensive range of printing systems for use in environments that require reliable equipment to produce high-quality documents and support high-printing volumes. These systems are ideal for marketing departments, print service providers, repro houses and other high-volume corporate users. Our solutions offer rich functionality such as advanced online-finishing capabilities, professional colour-print management tools, and various workflow, transactional printing and cross-media solutions. All of our systems are backed up by a team of well-trained technicians who can operate on site or are on call through our National Resolution Centre.

FLeXIbLe IN-hOUSe FINaNce SOLUTIONS

Itec Finance provides competitive rental-finance solutions backed by superior service to our clients.

Our financing options have been designed to make the optimisation of your office technology simple. The advantage of dealing with Itec Finance is that you deal with one company – from product sourcing to financing, provision and servicing – rather than with third-party funders who may not understand the demands of your business, offer the flexibility you require or share the approach to customer satisfaction that we do.

Itec Finance provides competitive rental-finance solutions backed by superior service to our clients.

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NaTIONaL reSOLUTION ceNTreItec’s National Resolution Centre (NRC) drives efficiencies for clients by centralising client interaction and streamlining support. Covering the full range of Itec solutions, the NRC provides a fully automated resolution process. Where required, service requests are escalated for personal intervention and resolution by an appropriately skilled technician.

a prOacTIve apprOachOur 300 strong team of technicians are supported by world-class systems that enable remote monitoring and fault resolution. When necessary, technical personnel are deployed to resolve technical issues on-site. Our service response times are recorded in the Service Level Agreement.

Itec clients have access to live reporting on our service-level responsibilities and performance.

SUPERIOR SUppOrT

One number to call

086 101 ITec

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SOme OF OUr cLIeNTS

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SmarT parTNerShIpS OUr TechNOLOgy parTNerS

Konica MinoltaItec imports, installs and supports the award-winning bizhub range of high-performance, multi-functional products from Konica Minolta.

MitelItec provides a range of solutions incorporating Mitel technology including communications platforms, enterprise management, business telephones, messaging, customer interaction and mobility solutions.

SaMSungAs an authorised Samsung service partner, Itec offers secure IP convergence platforms that support traditional voice communication, Voice over IP, IP-based data communication and wireless mobility.

lexMarKWe offer our clients the full range of laser printers, multifunction devices and associated consumables, services and solutions from Lexmark.

VodacoMThrough our relationship with Vodacom we have access to the network that is rated to be the best in South Africa and the bandwidth our clients require to perform at optimal levels.

Through the strong partnerships we have with several of the world’s leading technology brands, we are able to deliver and back up best-of-breed, value-adding solutions to our clients.

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STraTegIeS FOr SUSTaINabILITy

To us sustainability is more than just an aspect of corporate social responsibility – it’s good for business. Sustainability drives innovation, inspires employees and shareholders, and helps companies operate more efficiently.

Our environmental strategy focuses on reducing the impact of the equipment we supply to clients. We partner with suppliers who share our commitment to the sustainable use of the planet’s resources.

For example, we partnered with impactChoice to become the first solutions company in South Africa to offer our clients an audited and recognised carbon-offset programme. Through impactChoice we are able to issue valid certificates that effectively neutralise the impact of their printing and copying functions in a simple automated manner.

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In association with

In our own business, we keep minimising our impact by recycling office waste and disposing of obsolete equipment in an environmentally sound manner.

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Itec is independently audited and is an accredited Level 1 contributor to BBBEE – the highest level, which has been achieved by very few companies in our industry.

We continue to drive government’s transformation objectives, both within our company and the broader community. In partnership with our BBBEE partner Ikamva Labantu, we are active participants in a range of corporate social investment programmes designed to spur entrepreneurship in poor communities and to uplift previously disadvantaged people.

PURPOSEFUL empOwermeNT

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The reaSONS are maNy:

yeS are we The ONe FOr yOU?

nONe point of contact for all your communications needs

nONe converged network with full redundancy

nONe provider of services that deliver always-on-connectivity

n ONe source where you can select your preferred brands

nONe tailor who will shape a solution to fit your specific needs

nONe cloud provider that reduces costs

nONe account manager n ONe number to log a

service call anywhere in the country

n ONe account at the end of the month for easy reconciliation

nONe company with 20 years of experience

nONe partner who treats every client as if they are the only ONe

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THE ONE FOR YOU

Telephone: +27 11 236 2000E-mail: info@itecgroup.com

itecgroup.com

head OfficeCambridge Commercial ParkRegent StreetPaulshofgauteng