22/9/20141. About Company Business Portfolios IT Solutions BPO Services Business Approach How we can...
13
22/9/2014 1
-
Upload
isaac-cameron -
Category
Documents
-
view
214 -
download
0
Transcript of 22/9/20141. About Company Business Portfolios IT Solutions BPO Services Business Approach How we can...
22/9/2014 1
• About Company
• Business Portfolios
• IT Solutions
• BPO Services
• Business Approach
• How we can Help
• Advantage of Outsourcing
• Why Crystal Business Solutions?
• Our Partial Clients
19/04/23 2
About Company
• Crystal Business Solutions is an Indian company with its head office at Mumbai, and is evolved by a Team of Information Technology Professionals with expertise in cost effective IT Solutions.
• Crystal Business Solutions deals with BPO(Business Process Outsourcing) and IT services.• It delivers customized solutions that help their customers to increase productivity, maximize revenue, optimize
operating cost and increase market penetration.• It customizes and delivers IT solutions as per customer requirements and budgets.• Our solutions extend across all strata of BPO, technology and consulting and can be applied across diverse
industries spanning banking & finance, insurance, retail, telecom, information technology, travel and hospitality.• Our highly specialized BPO expertise enables Crystal Business Solutions to cost-effective practical and effective
solutions to the Indian customer with the specific outsourcing strategies and needs of our client base.• It has built very good facilities strategically located in Mumbai.
19/04/23 3
Business Portfolios
19/04/23 4
IT Solutions
• Managed Services
• Network integration
• Annual Maintenance Contract
• System Integrator
• Structured Cabling
• Facilities Management Services (FMS)
• Network Security Tools
• Calling Cards
• Servers & workstations on hire
19/04/23 5
BPO Services
• International Process
• Domestic Process
• Inbound & Outbound Calling
19/04/23 6
BPO Services
19/04/23 7
We provide our service by the following method :
19/04/23 8
Lead Generation Lead Profiling Lead Management
Telemarketing Inbound and Outbound Sales Field pick up Order Verification
Order Processing Order Status Billing Enquiries Account Management
Penetrating Other Product Line Up gradation of Existing Services Cross-sell packages
Issue Resolution Customer Contact Management Issue Reporting and Tracking
Welcome calls Customer surveys
Analytics Billing Management Data entry
Business Approach
Engagement
Processes
People
Customers
Prospects
InvisibleComponent
VisibleComponents
Service Operations Components
Services we can handle
Technology
• Lead generation & Management• New Customer
Acquisition• Up sell & Cross sell• Customer care &
Maintenance• Collections• Customer Retention
& Data Management
How We can help
CustomerCustomer
Advantage of Outsourcing
• Providing the next level of leverage to lower costs and will continue to innovate on service delivery
• Cost advantage because of Tier 2 and 3 cities along with bandwidth and scalability
• Reduction of HR, Finance and other overheads
• A focus on efficiency — If internal processes are antiquated, with little automation or standardization, Outsourcing is the key
• Access to Low-Cost Labor
• Quicker Time to benefit and market
19/04/23 10
Why Crystal Business Solutions ?
• By Outsourcing the service to Crystal Business Solutions , we undertake the headache of customer service problem on behalf of our customer, by employing trained staff and using a professional software for a customer service thereby we allow our clients to focus on their core business.
• Customer is always at the center of our business.
19/04/23 11
Our Partial clients
19/04/23 12
Contact us Email : [email protected]
For Sales & Support:
Mobile :+919699751666 Mr. Firoz Khan
+919819877886 Mr. Mumtaz Ali
C-305 Shanti Shopping Center Opposite station Mira Road (East) Thane : 401107 Maharashtra
19/04/23 13
