218 IV Administration UserGuide v5.0 19July12

Contract 218 Clinical IV Administration

CONTRACT PERIOD: 1st December 2009 to 30th November 2013

2

Contract Summary This contract is arranged on behalf of the State Contracts Control Board by Health Support Services (HSS). HSS provides a range of procurement services and contract management services for NSW Health and other eligible organisations.

Health Support Services – Business Procurement

Services

Jonathan Gold

Contract Management Officer (Clinical)

PO Box 1770, Chatswood, NSW, 2067

T 02 8907 1474 (D) or 02 8644 2000

E [email protected]

State Contracts Control Board

McKell Building 2-24 Rawson Place Sydney NSW 2000

T 1800 NSW BUY (1800 679 289)

E [email protected]

I www.nswbuy.com.au

Always ensure you obtain the latest version of the

contract guide.

Contents

Contract Summary ......................................................... 2 Introduction .................................................................... 4 Section 1 – Accessing the Contract ............................ 5

New Customers ........................................................... 5 Placing an Order direct with supplier .......................... 5 Placing an Order through smartbuy

® .......................... 5

Section 2 – Range of Products/Services ..................... 6 Section 3 – Suppliers ..................................................... 7

Suppliers .................... Error! Bookmark not defined. Printed Catalogues .................................................... 16

Section 4 – Contract Conditions ................................. 47 Organisations Eligible to Purchase from the Contract .................................................................................. 47 Operation of Nominee Purchasing ............................ 48 Code of Behaviour – Protection of Children and other Vulnerable People ..................................................... 48 Government Taxes, Duties and Charges .................. 48 Title and Risk............................................................. 48 Insurance ................................................................... 48 Price Variations ......................................................... 48 Best Price .................................................................. 48 Delays and Emergencies .......................................... 48

Section 5 – Frequently Asked Questions .................. 49

3

Document Control Version Date Author Details

4 Jonathan Gold Correct format

4

Introduction This contract guide is designed to provide customers

with all the necessary information needed to purchase

from this contract.

The State Contracts Control Board, through NSW

Procurement, and Health Support Services (Business

Procurement Unit), carries out a range of procurement

services for government agencies and other clients.

Services include contract management of common use

contracts. These are state contracts on a rolling one to

five year renewal cycle for the supply of products and

services in common use across many agencies.

The contract is for supply of Clinical IV Administration for

a term of 3 years expiring on 30th November 2013.

This state contract allows users to achieve

considerable cost savings due to the combined

purchasing power of the NSW state government.

It offers value for money including competitive rates,

and a quality range of products.

5

Section 1 – Accessing the Contract State contracts are established under the authority of the State Contracts Control Board and administered by Health Support Services. A list of the categories of organisations eligible to

purchase from the state contracts is given in Section 5 of

this Guide. Most eligible organisations have already

registered with NSW Procurement in which case they

have immediate access to the contracts.

New Customers To register as a new customer, visit www.nswbuy.com.au

> Purchasing for Government. You can either complete

the process on line or download and complete an

application form. Once approved, you will be advised of

your NSWBUY Identification Number and are then

eligible to use any of the state contracts administered by

NSW Procurement.

Phone 1800 NSWBUY (1800 679 289) if you have any

problems completing your application form or if you wish

to check your registration status.

Placing an Order direct with supplier Registered state contract users can order goods and

services direct with the supplier. If you are in a public

hospital in NSW this should happen through your local

ordering system, in most cases this will be Oracle.

By placing an order, an organisation is entering into

a contract with the supplier and, as a minimum, the

following information should be included in the

official order:

• Contract Number and Name

• Name and address of Supplier and Customer

• NSWBUY Identification Number

• Customer’s Order Number

• Date of Order and Date of Delivery

• Item, product code, contract price, quantity and

any accessories

You need to quote your NSWBUY Identification Number

each time you purchase from state contracts. If you are

unsure of your NSWBUY Identification Number, please

contact NSW Procurement Client Support Centre on

1800 NSW BUY (1800 679 289).

Further information on state contracts is also available

on the website www.nswbuy.com.au

As part of a national initiative, health-specific products

are gradually being listed on a whole of state NSW

Health electronic catalogue, populated via the National

Product catalogue (NPC). For more information on the

Health catalogue or NPC please contact the contract

manager.

Placing an Order through smartbuy® Registered customers have the advantage of signing

up as a smartbuy® user.

Simply visit www.smartbuy.nsw.gov.au, complete the

e-form in the Buyers section online and submit. Once

confirmation of the online application is received back

from your organisation’s authoriser, a LOG IN and USER

ID will be generated to allow you access to the Search

and Browse facility of smartbuy®.

The Search and Browse facility allows you to view the

goods and services listed and compare prices before

placing an order.

smartbuy® training is available by phoning 1800 NSW

BUY (1800 679 289)

Pricing Prices may change in accordance with the price variation

conditions of the contract if there are any. Regular users

of state contracts should consider using smartbuy for

latest pricing if applicable.

For further information, please contact NSW

Procurement Client Support Centre on telephone

1800 NSW BUY (1800 679 289).

6

Section 2 – Range of Products/Services

The range of products/services available under the contract include:

Product Categories:

Clinical IV Administration

1 Infusion Sets

2 Tubing and Accessories

3 Adaptors, Injection Aspiration Sites , including Closing Devices

4 Stopcock, Intravenous Therapy

5 Accessories, Needles Access System

6 Cannula

7 Winged Infusion Set

8 Mid CVC and PICC Lines and Accessories

9 Central Venous Catheter and PICC Set/Kits

10 Additional items, not listed in an above category that fits with the requirements of this RFT

7

Category

No. Item Product Description

Number

of

suppliers

Suppliers Number

of

Products

Awarded

1 Infusion Sets

1.01

Infusion Set, IV, Blood/Solution with filter, Side Injection

Port/s, Needleless Access,Sterile fluid pathway,Flow

regulator Luer Lock (Full range)

4

Baxter

B.Braun

BMDI TUTA

Multigate

14

1.02

Infusion Set, IV, Blood with filter, Side Injection Port/s

With Manual Pump, Needleless Access System,Sterile

fluid pathway,flow regulator Luer Lock (Full range)

4

Baxter

B.Braun

BMDI TUTA

Multigate

11

1.03


Port/s, Double Inlet (Y Type), With Manual Pump,

Needleless Access System,Sterile fluid pathway,flow

regulato Luer Lock (Full range)

4

Baxter

BMDI TUTA

CareFusion

Multigate

5

1.04


Port/s, Double Inlet (Y Type) with Flow Regulator Device

(on "Y"), Needleless Access System, Luer Lock (Full range)

1 Baxter 2

1.05

Infusion Set, IV, Solution, Side Injection Port/s,

Needleless Access System, Luer Lock (Full range)* Filter

not required

4

Baxter

B. Braun

CareFusion

Fresenius

9

1.06

Infusion Set, IV, Solution, Side Injection Port/s,

Needleless Access System, Luer Lock (Full range)* Filter

not required

3

Baxter

B.Braun

REM

8

1.07

Infusion Set, IV, Burette, complete set, 100 - 150mL, Side

Injection Port/s, Shut - Off Valve to Deliver 60 Drops /

mL, Needleless Access System, Sterile fluid

3

Baxter

B.Braun

CareFusion

5

1.08 Infusion Set, IV, Inline Burette, 100 - 150 mL, Shut - Off

Valve, Needleless Access System,Sterile fluid pathway 5

Baxter

B.Braun

BMDI TUTA

CareFusion

Multigate

6

1.09 Infusion Set, IV, Inline Burette, 100 - 150 mL, Needless

Access System Sterile fluid pathway 5

Baxter

B.Braun

BMDI TUTA

CareFusion

Multigate

8

2 Tubing and Accessories

2.01

Tubing , IV, Extension, Min Volume, Male/Female, Luer

Lock, with or without Clamping Device Sterile fluid

pathway Full range)

8

Baxter

B.Braun

BMDI TUTA

CareFusion

Fresenius

Multigate

REM

Smiths Medical

49

2.02 Tubing , IV, Extension, Regular Bore, Male/Female, Luer

Lock, with or without Clamping Device Sterile fluid 6

Baxter

B.Braun 31

8

Category


Number

of

suppliers

Suppliers Number

of

Products

Awarded

pathway (Full range) BMDI TUTA

CareFusion

Multigate

REM

2.03

Tubing, IV, Extension, Needleless injection port/s with

Clamping Device above port(s), Min Volume,

Male/Female, Luer Lock Sterile fluid pathway(Full range)

6

Baxter

BD

BMDi TUTA

CareFusion

Multigate

REM

11

2.04

Tubing , IV, Extension, Needless injection port/s with

Clamping Device above port(s), Regular Bore,

Male/Female, Luer Lock Sterile fluid pathway (Full range)

5

Baxter

B.Braun

BD

CareFusion

REM

22

2.05

Tubing IV, Extension, Regular Bore, 8 - 30cm, T/Y

Adaptor, T/Y Piece, Injection Port & Male Luer Lock

Adaptor at Distal End, Needleless Access System. Sterile

fluid pathway NB: Clamping Device is on Tubing

4

Baxter

B.Braun

BD

REM

9

2.06

Tubing IV, Extension, Minimum Bore, 8 - 14cm, T/Y

Adaptor, T/Y Piece, Injection Port & Male Luer Lock

Adaptor at Distal End, Clamping Device, Needleless

Access System. Sterile fluid pathway NB: Clamping Device

on Tubing

1 B.Braun 3

2.07 Tubing , IV, Multi with Clamping Device, Regular Bore,

Male/Female, Sterile fluid pathway Luer Lock 5

B.Braun

BD

BMDi TUTA

Multigate

REM

12

3 Adaptors, Injection Aspiration Sites , including Closing

Devices

3.01 Adaptor, Injection - Aspiration Site, Intravenous Closing

Device, Needleless Access Luer Lock, Sterile swabable 6

Baxter

B.Braun

BD

BMDi Tuta

CareFusion

Fresenius

10

3.02

Adaptor, Injection - Aspiration Site, Intravenous Closing

Device, Needleless Access, Luer Lock, Sterile requiring

secondary cap

2 B.Braun

REM 2

3.03 Replacement caps for 3.02 and other cannula's 3

B.Braun

REM

Smiths

9

3.04 Adaptor, Injection - Aspiration Site, Intravenous Closing

Device, Non Injectable, Male / Female Sterile Luer Lock 5

B.Braun

BD

CareFusion

12

9

Category


Number

of

suppliers

Suppliers Number

of

Products

Awarded

REM

Terumo

3.05

Adaptor, Injection - Aspiration Site, Intravenous Closing

Device, Positive Pressure Maintaining, Needleless

Access,Sterile Luer Lock

3

B.Braun

CareFusion

REM

5

4 Stopcock, Intravenous Therapy

4.01

Stopcock, Intravenous Therapy, Connector, 3 Way Tap (2

Port/s Open),Sterile Luer Lock

7

Baxter

B.Braun

BD

CareFusion

Multigate

Smiths

Terumo

14

5 Accessories, Needles Access System

5.01 Accessories, IV Admin Equipment, Accessories, Essential

for Use to Complete Needleless Access System 5

Baxter

B.Braun

BD

Covidien

REM

19

6 Cannula

6.01 Cannula, Intravenous, Sterile, Safety, Luer Lock Hub,

Single Use - 24g 4

B.Braun

BD

Multigate

Smiths

21


Single Use - 22g 4

B.Braun

BD

Multigate

Smiths

29


Single Use - 20g 4

B.Braun

BD

Multigate

Smiths

42


Single Use - 18g 4

B.Braun

BD

Multigate

Smiths

26


Single Use - 16g 4

B.Braun

BD

Multigate

Smiths

22


Single Use - 14g 4

B.Braun

BD

Multigate

Smiths

20

6.07 Cannula, Intravenous, Straight Hub, Sterile, Luer Lock

Hub, Single Use - 24g 4

B.Braun

BD 6

10

Category


Number

of

suppliers

Suppliers Number

of

Products

Awarded

Multigate

Terumo



B.Braun

BD

Multigate

Smiths

Terumo

9



B.Braun

BD

Multigate

Smiths

Terumo

31



B.Braun

BD

Multigate

Smiths

Terumo

24



B.Braun

BD

Multigate

Smiths

Terumo

20



B.Braun

Multigate

Smiths

Terumo

20

7 Winged Infusion Set

7.01 Winged Infusion Set with extension tubing Sterile

pathway (Full range of gauge) 2

Baxter

Terumo 13

7.02 Winged Infusion Set with extension tubing , Safety

Sterile pathway (Full range of gauge) 2

BD

Terumo 18

8 Mid CVC and PICC Lines and Accessories

8.01

Catheter, Intravenous - Mid Line, Neonate/Paediatric

Single Lumen with Introducer, Sterile, Radiopaque,

Individually wrapped, Range of gauges and lengths.

3

B.Braun

Bard

Mayo

3

8.02

Catheter, Intravenous - Mid Line, Adult Single Lumen

with Introducer, Sterile, Radiopaque, Individually

wrapped, Range of gauges and lengths.

3

B.Braun

Bard

Mayo

6

8.03

Catheter, Intravenous -Central Neonate/Paediatric with

introducer, Sterile, Radiopaque, range of Gauges and

lengths

2 Bard

Proact 9

8.07

Catheter, Intravenous - PICC Line, {Neonate/Paediatric)

Single/Multi Lumen, Sterile, Radiopaque, Individually

wrapped, Range of gauges and lengths.

2 Mayo

Proact 9

8.08 Catheter, Intravenous - PICC Line, Adult Single/ Multi

Lumen, Sterile, Radiopaque, Individually wrapped, Range 1 Mayo 5

11

Category


Number

of

suppliers

Suppliers Number

of

Products

Awarded

of gauges and lengths.

8.09 Accessories, IV Admin Equipment, Accessories for

Insertion of Mid ,CVC & PICC Lines 2

Bard

Mayo 42

8.10

Anchoring/securing device specifically designed with

fixed anchoring points for use with MidLines, PICCs &

CVCs, Single Use, Sterile

1 Bard 8

9 Central Venous Catheter and PICC Set/Kits

9.01

Catheter Set/Kit, Intravenous, for Central Venous,

Single/Multi Lumen, Paediatric/Neonatal, Sterile,Single

Use

3

Bard

Cook

Mayo

33

9.02 Catheter Set/Kit, for Intravenous, Central Venous,

Single/Multi Lumen, Adult, Sterile,Single Use,Radiopaque 4

Bard

B.Braun

Edward

Lifesciences

Mayo

36

9.03 Catheter, Set/Kits for - PICC Line, {Neonate/Paediatric)

Single/Multi Lumen, Sterile,Single Use,Radiopaque 3

Bard

Tekmed

Mayo

4

9.04 Catheter, Set/Kkits for - PICC Line, Adult Single/ Multi

Lumen, Sterile,Single Use,Radiopaque 2

Bard

Mayo 12

9.05

Catheter Set/Kit, Intravenous, Central Venous,

Single/Multi Lumen, Paediatric/Neonatal, Impregnated

Sterile, Single Use, Radiopaque

2 Cook

Mayo 16

9.06

Catheter Set/Kit, Intravenous, Central

Venous,Single/Multi Lumen, Adult, Impregnated, Sterile,

Single Use,Radiopaque

2 Cook

Mayo 27

10 Additional items

10.1 Additional Items, not listed in an above category that fits

with the requirements of this RFT 2

Bard

BMDI TUTA

Multigate

14

10.2 Additional Items, not listed in an above category that fits

with the requirements of this RFT 1 Multigate 1

12

Section 3 – Suppliers The following Suppliers have been appointed to Contract 318 – Respiratory Consumables and Medical Gasses

1 B. Braun Australia

2 Bard Australia

3 Baxter Healthcare

4 Becton Dickinson

5 BMDi TUTA Healthcare

6 CareFusion Australia

7 Covidien

8 Device Technologies Australia

9 Edwards Lifesciences

10 Mayo Healthcare

11 Multigate Medical Devices

12 Fresenius Kabi

13 REM Systems

14 Smiths Medical Australia

15 TekMed

16 Terumo Corporation

17 William A Cook Australia

Customers are free to choose which of the Suppliers they purchase from.

Printed Catalogues The Supplier may be able to provide hard copy catalogues of the products available for supply under the contract, these

are often free of charge to customers on a reasonable request basis.

13

B.BRAUN AUSTRALIA PTY LTD

Contact Name Gayle Oznobyshyn

ABN 56 002 945 155

Postal Address PO Box 6221, Baulkham Hills BC NSW 2153�

Email [email protected]

Sales order email [email protected]

Telephone 1800 251 705

STANDARD DELIVERY TIME

Sydney Metropolitan Area - Within 24 Hours Regional NSW - Within 48 Hours Note: (Order must be received by 4.30pm Monday to Friday).

EMERGENCY DELIVERY ARRANGEMENTS

Sydney Metropolitan Area - Within 12 Hours Regional NSW - Within 24 Hours

ADDITIONAL INFORMATION: Ordering procedures: To expedite urgent orders (VIA urgent Courier) Customer Service should be contacted as early as possible during the hours of (8am - 3pm). Orders despatched later in the day can be delivered at night to hospitals provided someone is there to receive them. Delivery time frames: The normal turnaround time for urgent Courier delivery is approximately 2 – 3 hours for Sydney Metropolitan depending on the despatch time. Associated costs: The Customer is required to pay all associated freight costs for urgent deliveries at our cost price which is reviewed at end of July each year.

HELP DESK ACCESS

Geographical area covered – Australia Tel. No.- (TOLL FREE) 1800 251 705 Help desk hours - 0830 – 1700 AEST Mon-Fri Note: In the event of an after hours emergency, a call should be placed to 1800 251 705 and the appropriate option selected. Your call will then be directed to the corresponding B. Braun personnel who will be able to assist.

IN-SERVICE EDUCATION AND TRAINING

Manuals and presentations are available upon request. B. Braun Australia. Staff conduct inservice education as a matter of routine and when required by the customer. Websites; www.cvc-partner.com ; www.bbraun.com The IV Administration range is one of the main focus products of the B. Braun Hospital Care team. This team has nine Product Specialists in the Field (3 NSW based), Clinical Nurse Educators, 4 Product

14

Managers, National Sales Manager & Divisional Manager. Combined the team has many years of experience in nursing, education, product implementation, and customer support. An extensive support team based in NSW supports the Product Specialists. Included in the support team is a Customer Service team of 7 that has a combined nursing experience of over 40 years. The Product Specialists are also supported by a Product Management team that provide tailor made educational/training material. This team has put together various training packages in many different formats and has combined nursing experience of over 15 years. The Product Specialists have had extensive training on the following:

• IV Therapy

• Regional Anaesthesia

• Effective Training and Education

• Implementation Procedures

• Working within a Hospital

When implementing any of the B. Braun IV administration range the Product Specialists work with the hospital to establish their needs and any special requirements. They then work with the support team at B. Braun to develop an Implementation Plan that suits both the clinical and supply department needs of the hospital. We are aware that every hospital is different and we can tailor our education package by combining the individual hospital needs with our experience in implementation. This includes making education available to all shifts. One need that every hospital has in common when it comes to implementation/training and education is the need for the service provider to be flexible. We are well aware of this and our team will accommodate the needs and requests of each hospital individually to ensure that all education needs are met in a satisfactory and timely manner. The following resources are available for training and inservices:

• CD’s

• Powerpoint Inservice/Presentation

• Inservicing Booklets

• Posters

• Educational Flyers

DISCOUNTS

Quantity break discount of 20+ boxes is offered on the Alternative Tender Submission for the Introcan Safety product range ONLY.

15

BARD AUSTRALIA PTY LTD

Contact Name Kevin Guinee

ABN ABN 50 001 468 935

Postal Address 69-71 Waterloo Road, North Ryde NSW 2113





Sydney Metropolitan Area – Within 24 Hours Regional NSW – Within 48Hours


Sydney Metropolitan Area Deliveries within 12 hours of Order placement

Regional NSW within 24 hours of Order placement

HELP DESK ACCESS

Geographical area covered Australia wide

Phone Number(s) 1800 257 232

Non toll-free Help Desk number 02 8875 4000

Help Desk Hours0800-1730 AEST Monday to Friday, excluding NSW Public Holidays

EDUCATION AND TRAINING

Bard will provide in-service and training to all staff as required by the hospital in relation to products included in this tender. Bard is dedicated to providing ongoing customer education and clinical support. We employ two (2) Clinical Nurse Consultants that coordinate educational initiatives, which include workshops and user forums. All in-service on all products tendered is provided free-of-charge to health and allied professionals. This will be provided for the duration of the contract, depending on the customers’ needs.All training that is devised for a customer is done so with their specific requirements in mind. Objectives would be set prior to the training commencing to ensure all needs are met and are measurable following the session/s. Training evaluation forms are always completed following a training session to provide immediate feedback to both Bard and the customer who organised the training to ensure the objectives were met.The content will be in line with the initial requirements set out between Bard and the customer requesting training. Depending on the needs of the staff requiring the training, the duration can range from a half hour in service to a more extensive hands on workshop that runs over several hours. All training is tailored to the needs of the attendees and is in line with the time they can afford to spend attending the training. Depending on the availability of the staff involved; Bard would be happy to meet the requested in-service times of the hospital or unit. Bard would be happy to assist at short notice, where possible or over a number of scheduled in-service dates

16

All relevant training materials are supplied at the time training occurs. The materials provided would be dependant on the product or technology we were providing the training for. Training materials range from Clinical Data to DVD "how to use" demonstrations to informative leaflets and posters.

GUARANTEES AND SERVICING ARRANGEMENTS

A replacement warranty is offered if the goods tendered do not conform to the specifications of use.

DISCOUNTS

Additional Discounts: If NSW Health are purchasing by value from a single supplier:

(a) 50%

(b) 75% = additional 10% discount

(c) 90%

(d) 100%

17

BAXTER HEALTHCARE PTY LTD

Contact Name Vi Nguyen

ABN 43 000 392 781

Postal Address PO Box 88, Toongabbie NSW 2146





ORDERING

• Orders requiring despatch for the next planned delivery day are to be placed before1.00pm

• Orders received after 1.00pm will be forwarded on the subsequent planned delivery day.

• No changes to processed orders can be accepted.

DELIVERY TERMS

• Goods that are despatched on the Delivery Plan will incur a nominal freight charge.

• Consult your Baxter Customer Service representative for details of your Delivery Plan.

• Deliveries outside the Delivery Plan will incur additional freight costs.

• All freight costs, including those of customer’s request, will be charged on invoice.

• Claims for shortages or damages upon delivery must be made within two (2) working days after receipt of those goods.

• Where a delivery of goods to the customer’s nominated address cannot be affected, a delivery and return fee will be charged, based on courier rates.

• Scheduled deliveries will be made at no cost to consumers on Baxter’s Home Delivery Service. This includes deliveries to consumer’s domestic travel or selected international holiday destinations.

HANDLING CHARGES

• Each order with a total value of less than $350 will be subject to a handling fee of $60.00. This excludes spare parts ordered direct from Baxter Technical Services.

• Urgent orders received for same day delivery will be subject to a $60.00 handling fee plus freight costs, with the exception of Tisseel frozen products which will be subject to a handling fee of $100.00, plus express transport costs.

• Emergency after hours orders will be subject to a $250.00 handling fee plus after hours freight charges at cost.


Sydney Metropolitan Area Deliveries within 12 hours of Order placement (Urgent order fee of $60 + courier costs apply) Regional NSW within 24 hours of Order placement (Urgent order fee of $60 + courier costs apply)

18

HELP DESK ACCESS

Geographical area covered NATIONAL



Corresponding Toll Charges Standard call charges apply

Help Desk Hours 8am to 5pm, 5 days per week


Baxter understands the importance in providing training programs in support of IV administration sets and believes that innovative products alone are not enough; best practice platforms must be partnered with training to ensure that they are effectively deployed within the healthcare environment. Baxter’s training programs have been designed to be flexible and can be customised to meet your clinical and technical requirements. If required, Baxter as part of our service offering will develop a tailored training and educational program for all consumables, in line with your requirements. With a “Medication Safety” focus our training programs will help NSW hospitals achieve an optimal safe use of products and therapies. Baxter can assist healthcare professionals meet their Continuing Medical Education (CME) requirements through the provision of on-line continuing education programs.

IV Reviews Additionally, in order to help hospitals gain increased efficiencies and reduce costs, Baxter’s Clinical nurse team offers to undertake an IV review in conjunction with Hospital staff. In an IV review, all IV consumables used are listed, reviewed and assessed for alignment and appropriateness to clinical practice. The aim is to rationalise and reduce unnecessary duplication of stocked lines. This offers many benefits to the hospitals including helping to streamline both supply chain and clinical workflow processes and potentially reduce the resources and money spent on ordering, storing, dispensing and the utilisation of IV sets. Baxter has undertaken a large number of these reviews to date and have identified potential savings of between 15 – 20% at different hospitals.


The Contractor warrants that the Deliverables shall be free from defects in material and workmanship when delivered to the Customer. This warranty will be null and void if Deliverables are used contrary to the Instructions for Use provided. The Contractor will assume no responsibility for any adverse events or other issues which may arise due to a Customer’s failure to use the Deliverables in accordance with the Instructions for Use provided. There are no other warranties, including any implied warranty or warranty of merchantability or fitness for a particular purpose which extend beyond the Intended Purpose of the Deliverables expressly contained in the Instructions for Use.

19

DISCOUNTS


(a) 50% Tendered Rate

(b) 75% Tendered Rate less 3%

(c) 90% Tendered Rate less 5%

(d) 100% Tendered Rate less 5%

20

BECTON DICKINSON PTY LTD

Contact Name Leanne Matthews

ABN 82 005 914 796

Postal Address 4 Research Park Drive, North Ryde, NSW 2113





Sydney Metropolitan Area – 24 hour delivery time (if placed before 3pm E.S.T). Regional New South Wales – 48 - 72 hours delivery time (if placed before 3pm E.S.T).

Note: Within 24 hours indicated - Next business working day

Within 48-72 hours indicated - 2-3 business working days


Sydney Metropolitan Area – 12 hour delivery Regional New South Wales – 24 hour delivery

HELP DESK ACCESS Available NSW

Geographical area covered Total NSW Customer Base (all Australia)

Phone Number(s) 8.30am – 5.00pm is 1800 656 100 (TOLL FREE)

Non toll-free Help Desk number 0439 471 251 (for use in emergencies)

Corresponding Toll Charges Toll free in business hours as above – standard call charges to a mobile

phone out of business hours

Help Desk Hours 24 hours


BD is committed to providing initial as well as ongoing education and training to support the implementation and ongoing use of BD products used with the facility. Training that is required or identified within the facility will be conducted by trained BD Account Managers and qualified and experienced Clinical Nurse Educators. We have an established track record in the New South Wales market of providing a very high level of support and education to the hospitals. BD Account Managers and Clinical Nurse Educators will work closely with key stakeholders within each facility to determine training and educational requirements. Training programs are designed and tailored to meet individual staff, clinical unit and facility needs. BD provide access to education and training within a facility 24 hours a day, seven days a week to ensure all staff on all shifts are captured in the training programs. Detailed in-service and educational programs are scheduled in consultation with the facility as well as “train-the-trainer” sessions to ensure ongoing success of

21

the product implementation. Registers of all staff members that have received training are documented and presented back to the facility. BD in-service and education programs are designed with a focus on healthcare worker safety, patient safety and best practice in line with relevant State Health Department and facility protocols and procedures. Our IV Cannulation Training Package is developed around an outcomes based model. The Infusion Therapy Process Model covers the following;

• Therapy Considerations

• Patient Considerations

• Site Assessment & Evaluation

• Device Selection

• Clinician Selection

• Site Preparation

• Insertion

• Site Maintenance Further details on this process model can be found in Attachment 5.6 – Infusion Therapy Process Model. BD ensures that their staff are fully trained and competent to consult with healthcare facilities on this process by undertaking a comprehensive in-house training program to ensure up to date knowledge of current best practice in the clinical setting. This ongoing specialist training entitled “Medication Delivery Program” is provided by BD to its staff annually and is supported by theory and wet-lab experiential learning. BD provides access to training tools for in-service and educational workshops including;

1. IV training devices e.g. vein boards, demonstration arms etc. 2. Points to Practice cards 3. Instructional DVDs 4. “Vessels of the Upper Extremities” educational brochures and CD Rom 5. “Layers of the Vein” educational brochures 6. “Best Practice in IV Therapy” booklet 7. Trainer expertise

DISCOUNTS

BD has provided our best price offer on this Tender, however in alignment with the new “Web Requisition” procurement system BD makes the following incremental discount offer: If BD is the preferred supplier for Category 6 items then an additional discount of 3% (across the state) will be applied for all products in that category only. For the purpose of clarity, BD envisage that other suppliers will also be listed within Category 6, however to access this incremental discount, BD products shall be subject to a preferred status in the NSW Health Web Requisition system. Non-BD products will require additional management approvals in order to be procured.

22

BMDi TUTA HEALTHCARE PTY LTD

Contact Name Ian McKenzie

ABN 96 129 888 259

Postal Address PO Box 1045 North Sydney, NSW 2060





Sydney Metropolitan Area Deliveries within 24 hours of Order placement Regional NSW within 48 hours of Order placement Time does not include orders placed on a Friday afternoon or prior to a Public Holiday EMERGENCY DELIVERY ARRANGEMENTS

BMDi TUTA will make every effort to provide delivery times better than those indicated in Clause 4.3.1 For emergency deliveries however this is subject to where the delivery is made and the availability of appropriate couriers. Any urgent delivery would incur additional charges such as urgent courier fees and call out fees for BMDi TUTA staff.

HELP DESK ACCESS

Geographical area covered Australia Phone Number(s) 1300 361 162 Non toll-free Help Desk number 02 9466 5300 Corresponding Toll Charges Price of local call Help Desk Hours 08:30 to 17:00 hrs Mon-Fri


BMDi TUTA Healthcare will provide educational materials such as, Product Demonstration Brochures, Instructions for Use, Usage guidelines and FAQ's. In-Service education and customer support for our IV products is provided by our locally based staff offering a high level of professional support and service. BMDi TUTA Healthcare will provide in-service and clinical training on a train the trainer basis for relevant hospital or Area staff and will provide a high level of support for the ongoing use of our safety products in line with the level of purchase by that facility or Area Health Service.

23

CAREFUSION AUSTRALIA PTY LTD

Contact Name Laura Stott

ABN 26 003 080 215

Postal Address PO Box 355, SEVEN HILLS, NSW, 2147





Sydney Metropolitan Area –within 24 hours Regional NSW – within 48 hours Note: All orders received by CareFusion Australia’s Customer Service by telephone, fax or other electronic means must be received by 1:00pm at the order origin to be dispatched and delivered as per the delivery lead times above. Regional areas: Depending on its location, it may on some occasions take longer than 48 hours for the order to arrive at its destination.


Sydney Metropolitan Area –within 12 hours Regional NSW – within 24 hours

Note: For Emergency Orders, please lodge the order as per your normal process with our Customer Service team, it is then suggested that a phone call follow that order to stress the importance. As 'associated costs' may be discussed at this time, it is important that the caller be authorized to make a decision. Regional areas: Depending on its location, it may on some occasions take longer than 48 hours for the order to arrive at its destination.

HELP DESK ACCESS

Geographical area covered Australia wide Phone Number(s) 1800 110 511 Non toll-free Help Desk number 02 9830 0111 Corresponding Toll Charges Toll-free Help Desk HoursCustomer Service department’s business hours are 8.30am to 4.30pm (AEST), Monday to Friday (not including Public Holidays).


CareFusion’s clinical staff nationally consist of a cross section of critical care nurses, registered nurses, enrolled nurses and pharmacists employed in sales and clinical roles.

24

All staff provided by CareFusion for training and support, have undergone extensive training in the application of the deliverables. They have also been internally accredited to train all Area Health Services staff in the use of the equipment and consumables. CareFusion provide an In-service / Training sheet which is required to be signed by all staff who attend the education sessions. These logs can be utilised to identify percentage of staff in-serviced and will also assist in ensuring staff that may have missed the training are educated. Please see attached the following file that contains 3 tabs outlining-

• In-service /Training log • Training Timetable • Medication Safety training and planning

Specific education materials relevant to equipment or Software will be provided to clinical areas including, however not limited to:

Pumps and Consumables

• Clinical papers and studies relevant to products used. • Quick reference material ( e.g. easy user guides attached to each pump , Lanyard cards for nursing

and medical staff - Durable and wipe clean surface to meet infection control standards). • Educational wall charts. • Directions for Use on CD for each clinical area. • Copy of Data set for each clinical area. • PowerPoint training presentations at ward based in-services. • Hands on demonstration sessions away from clinical areas. • Support in clinical areas from education team for the negotiated time of roll out. • Train the trainer sessions will have access to Competency based Clinical training tools. • Ongoing new graduate training and ongoing support as mutually negotiated with each hospital. • e - learning tools provided to assist with ongoing/refresher training.

DISCOUNTS

(1) 50% of their requirements from a single supplier = 1% discount (2) 75% of their requirements from a single supplier = 3% discount (3) 90% of their requirements from a single supplier = 4% discount (4) 100% of their requirements from a single supplier = 5% discount

25

COVIDIEN PTY LTD

Contact Name Nazneen Fernandes

ABN 51003143502

Postal Address Locked Bag 2020, Lane Cove NSW 2066





Metro - orders received prior to 3pm Sydney time will be despatched that day for delivery next working day.

Outer Metro – (dependent upon location) Orders received prior to 3pm Sydney time will be despatched that day for delivery within 2-3 working days

Regional – (dependent upon location) Orders received prior to 3pm Sydney time will be despatched that day for delivery within 2+ working days. EMERGENCY DELIVERY ARRANGEMENTS

Tyco Healthcare is able to provide Emergency Deliveries that occur within our business hours – 8.00am to 6.00pm (AEST) by ringing our Customer Service Department (Tel 1800 252 467) – Outside of business hours Tyco Healthcare Sales Consultants can be contacted for assistance. HELP DESK ACCESS


Phone Number(s) 1800252467

Non toll-free Help Desk number 1800252467

Corresponding Toll Charges Not Applicable

Help Desk Hours 8am - 6pm (Sydney time)


Tyco Healthcare has a comprehensive program of medical in-servicing for our complete range of products. Our Product Specialists are highly trained professionals who are proficient in providing tailored in-service education and able to support end users.

Tyco Healthcare has 4 Product Specialists based in NSW/ACT. This means that a qualified Tyco Healthcare product specialist is available any time to conduct regular in-servicing or training requirements on a scheduled or as need basis. Training and education will be provided to the end user free of charge and will take place at each relevant hospital.

Tyco Healthcare’s marketing team develops a wide range of promotional material, product information and brochures. The Marketing team is customer focused and endeavours to build strategic relationships with key opinion leaders. This includes material such as Wall Charts; Product brochures and DVD’s.

26

Tyco Healthcare will make available high quality educational material specific to the products tendered under this contract. Such materials include brochures, posters and instructions for use that have been developed in conjunction with third party international key opinion leaders and specialists expert in these respective clinical fields.

Tyco Healthcare uniquely supports end-users through programmes such as the Tyco Healthcare Infection Control Scholarship which provides end-users the opportunity to apply for support of research projects; educational grants and publication grants in areas such as needle stick injury prevention or other aspects of infection control.


Products are supplied free of any defects – product found to be defective will be replaced at no charge. Where applicable sterility guaranteed unless packaging open or damaged or the product has reached its expiry date.

27

DEVICE TECHNOLOGIES AUSTRALIA PTY LTD

Contact Name Bede Cunneen

ABN 40 058 091 973

Postal Address Locked Bag 521, Frenchs Forest NSW 2086





Sydney Metropolitan Area Deliveries within 24 hours of Order placement Regional NSW within 48 hours of Order placement


Sydney Metropolitan Area Deliveries within 12 hours of Order placement Regional NSW within 24 hours of Order placement HELP DESK ACCESS

Geographical area covered National



Corresponding Toll Charges Standard

Help Desk Hours8am – 6pm (Mon – Fri) plus Paging Service 24 hours/7 days.


Product-specific in-service and training is provided to all appropriate staff across all shifts.

Device Technologies undertakes the following:

• To provide all required technical, promotional and instructional information to assist hospital staff using these products.

• In-Service education is scheduled in consultation with hospital staff.

• Frequency of sessions as required by each hospital.

• Product Specialist assigned to hospitals for product implementation.

• Regular consultation with staff regarding training requirements and likely stock variations, etc.

28

EDWARDS LIFESCICENCES PTY LTD

Contact Name Ellen Kunovsky

ABN 77096906873

Postal Address PO Box 980 Seven Hills 2147







Sydney Metropolitan Area Deliveries within 12 hours of Order placement Regional NSW within 24 hours of Order placement Freight charges apply for urgent deliveries

HELP DESK ACCESS

Geographical area covered Australia & New Zealand Phone Number(s) 1800 222 601 Help Desk Hours 8am to 5.30pm (after hours paging available)


Edwards Lifesciences provide both In-service Education and “leave behind “resource packages for their products. All hospital areas using the Edwards Lifesciences product are included in this program.

Review of Program

Edwards Lifesciences sales specialists visit each clinical area to introduce the product and ensure all applicable staff members receive the training session on safe and effective use of the product. This in-service includes information on the topics listed below: (also see attached resource package)

• Basics of vascular access – anatomy, site preferences

• Terminology

• Catheter design and function

• Clinical rationale for use of central venous access catheters

29

• Insertion technique

• Safe use of central venous catheters

• Trouble-shooting Edwards Lifesciences philosophy is that it is our responsibility to educate our customers as part of the sale and ensure resources are provided for use in continuing education. In-service education is also available on an ongoing basis in consultation with the Edwards Lifesciences sales specialist, who will notify the Edwards Lifesciences Clinical Nurse Educator of your requirements. A resource package is provided free of charge for all applicable clinical areas, including a package for education area as part of this contract. Other resources include the www.edwards.com site, CD-Rom kits and ‘Central Venous Access Quickguide’ handbooks. GUARANTEES AND SERVICING ARRANGEMENTS

All Edwards Lifesciences products are manufactured under FDA guidelines and guaranteed to be defect free. Any product deemed faulty will be replaced free of charge by Edwards Lifesciences after the company has been advised of the issue. All product faults must be communicated as soon as possible in order for Edwards Lifesciences to adhere to TGA requirements. DISCOUNTS


(a) 50% 0.50%

(b) 75% 1%

(c) 90%

(d) 100%

30

MAYO HEALTHCARE PTY LTD

Contact Name Diane Smith

ABN 81 000 855 078

Postal Address P.O Box 150, Rosebery NSW 1445





Sydney Metropolitan Area –-within 24 hours Regional NSW – within 48 hours EMERGENCY DELIVERY ARRANGEMENTS


HELP DESK ACCESS

Geographical area covered Nationwide Customer Service Phone Number(s) 1300 360 226 Help Desk Hours 730am – 6pm Monday to Friday (Negotiable)


Vascular Access is the most common invasive intervention performed in healthcare. Clinical practice guidelines aimed at improving patient outcomes indicate that all health care professionals require education, ongoing training and competency assessment on all aspects of insertion and management of vascular access devices. Mayo Healthcare recognises and promotes improved outcomes with vascular access devices through the collaborative provision of education and training to health care professionals across Australia. This service is provided at all levels.

a) Support of research projects conducted through the professional bodies: Australian and New Zealand Intensive Care (ANZIC) Foundation. This group has been set up to fund research projects within ICU. In particular the Foundation is focused on supporting studies that investigate the three (3) largest contributing factors to mortality in Intensive Care patients. One of these areas is sepsis and one of the products implicated is central venous catheters. Mayo Healthcare is a major supporter of this specialist interest group.

b) Support of healthcare projects aimed at improving outcomes with Central Venous Access Devices. One current project in NSW is being driven by the NSW Health Department through the Clinical Excellence Commission (http://www.cec.health.nsw.gov.au/moreinfo/CLAB.html ). Mayo Healthcare is collaborating with the clinical excellence commission and assisting with the e learning package on Insertion and Management of Central Venous Access Devices, this is to be launched in 2009.

c) International Initiatives: Mayo Healthcare is the sponsor for Arrow International Vascular Access Devices. In partnership, we provide many resources aimed at engaging the clinician to provide the best care for patients. They include, but are not limited to:

31

- http://www.firstdonoharm.com/ This website is designed to help healthcare professionals by providing:

• A clearinghouse for the latest unbiased, authoritative information on preventing hospital-acquired conditions.

• A clinical education area with rich media and podcasts to share insights and risk-reduction techniques.

• A patient education section with high level information on hospital-acquired conditions. http://www.arrowintl.com/ This website supports and provides for best practice with vascular access products to the international health care market. Many clinical resources are provided including the http://www.arrowintl.com/education/knowledgelab/picc_lab.asp this is an internationally recognised e learning package on the insertion of PICCs. This is available to NSW Health Care Practitioners.

d) Mayo Healthcare Educational Services:

Mayo Healthcare’s has a longstanding commitment to customer support and education through:

• The support of a dedicated Education team. This team provides endorsed, practical & theoretical training with regular workshops across Australia on insertion and management of all types of vascular access devices.

• The provision of clinical experts who are available for consultation with health care professionals.

• A specialised vascular access sales team who provide clinical expertise and in-services to assist staff with the management of all Mayo sponsored products provided on this contract.

• The Mayo Healthcare online at www.mayohealthcare.com.au provides product information and the latest seminar and workshop schedule as well as profiles of National and State based clinical educators.

• Multi modality resources are developed and utilised to deliver clinical support for the insertion and management of vascular access devices. These include DVDs, CDs, procedure manuals, visual posters on insertion & management of devices, competency check lists, brochures & e learning packages.


All products offered by Mayo Healthcare on this tender are covered by full manufacturers warranty against faulty workmanship or product fault.

The range of tendered items carries warranty for all products.

Warranty conditions will be void if the product is not used for the application for which it is intended, if the product is abused or damaged by force or inappropriate means in any way or if the product is altered or adapted for use in a way not intended by the manufacturers instructions for use.

Mayo Healthcare takes any warranty breach and/or product incident very seriously. Our full time Quality Assurance and Regulatory Affairs Manager is part of the internal team aimed at investigating any suspected warranty claim and/or product fault. Should a suspected warranty issue or product fault arise, our procedure is as follows:

1. Customers are requested to retain the product for return and evaluation. If the product has been used on patients, it is requested that the product is decontaminated of blood or other bodily fluids and then double bagged in bio-hazard bags prior to return to Mayo Healthcare.

32

2. Customers are also asked to obtain as much information about the incident and the product as possible – for example:

• What happened?

• When did it happen?

• What was the impact on patient care?

• Were there any complications?

• What is the product code and batch number (if applicable)?

• A written report or communication is appreciated. 3. Customers are then asked to contact their Mayo Healthcare representative or the

Mayo Healthcare National Customer Service department promptly to ensure rapid response to the situation.

4. Once notified of the product incident, Mayo Healthcare will then visit the customer in person to obtain as much information about the incident as possible and complete a comprehensive internal product incident report. Each product incident report carries a unique identification number and this number enables efficient tracking and processing of the complaint, as well as compliance with Quality Assurance standards. Internal investigations include batch, product, procedure and personnel aspects.

5. Obtain the suspect product back for investigations internally and with the product manufacturer.

6. Notification of Therapeutic Goods Administration of Australia as appropriate. 7. Send the suspect product, the product incident report and any other documentation to the

manufacturer for investigation and formal report. 8. Once obtained, analyse the manufacturer’s report for quality improvements that can be

identified. 9. Forward the manufacturer’s report to the customer along with a letter of explanation from Mayo

Healthcare. 10. Replacement of any faulty product free of charge. This may occur prior to the manufacturer’s

report being obtained by Mayo Healthcare – dependant on each situation.

33

MULTIGATE MEDICAL DEVICES PTY LTD Contact Name Hugh de Lapp

ABN 69 132 290 058

Postal Address PO Box 6866 Wetherill Park NSW 2164



Telephone 1800 023 420 or 02 8718 2800




Sydney Metropolitan Area Deliveries within 12 hours of Order placement Regional NSW within 24 hours of Order placement Note: Our standard delivery to Newcastle, Sydney & Wollongong Metropolitan Areas for all orders placed

prior to 1.00pm is next day delivery. i.e. 24 hours

However should there be a genuine emergency Multigate will arrange for delivery by courier. The delivery

fee will be at the customer’s expense and will be discussed with the customer prior to despatch

HELP DESK ACCESS

Geographical area covered Qld, NSW, ACT, Vic & Tas Phone Number(s) 1800 023 420 Non toll-free Help Desk number 02 8718 2800 Help Desk Hours 8.30am – 5.00pm Monday to Friday


If required Multigate has the trained staff to carry out any training required.


Multigate warrants that all goods furnished under the contract shall be free from deficiencies in design, performance, materials and workmanship.

However should there be any problem with the goods supplied Multigate will:

1 Replace or credit any products found to be faulty or damaged in transit at no cost to the customer. 2 Replace or credit any incorrectly supplied products at no cost to the customer. 3 Replace products lost in transit at no cost to the customer. 4 Where an error has been made by the purchaser, Multigate will accept return of the goods subject to

the following conditions:

34

a. The product is in its original packaging and is unopened. b. The customer arranges the transport; and c. The customer pays the cost of the transport.

5 No claims will be recognised unless notified within seven (7) days of delivery.

DISCOUNTS

(1) 50% of their requirements from a single supplier = 2.5% discount (2) 75% of their requirements from a single supplier = 3.5% discount (3) 90% of their requirements from a single supplier = 4.75% discount (4) 100% of their requirements from a single supplier = 6% discount

35

FRESENIUS KABI PTY LTD Contact Name Pete Tomlinson

ABN 39 109 383 593

Postal Address Locked Bag 1074 Pymble NSW 2073








HELP DESK ACCESS

Geographical area covered National Phone Number(s) 1800 732 001 Non toll-free Help Desk number 02 9391 5555 Corresponding Toll Charges Standard STD rates apply Help Desk Hours 24 hours


Fresenius Kabi Pty Ltd has an extensive range of print and electronic training material that we can use to support this contract.

This resource is able to be tailored for individual customers or groups of customers like Area Health Services.

Fresenius Kabi Pty Ltd also offers flexible and tailored Clinical Support which is provided by a dedicated team of specialists with specific expertise and experience in the delivery of infused medicine. The level of participation by this team will depend on the level of use of our products. Where an intuition is prepared to work with us we will develop a specific training program for their site(s) in order to ensure a smooth implementation and ongoing user support.

DISCOUNTS

Additional Discounts:

If NSW Health are purchasing by value from a single supplier:

(a) 50% 10 %

(b) 75% 15 %

(c) 90% 20 %

36

(d) 100% 25 %

37

REM SYSTEMS PTY LTD

Contact Name Frank Elwin

ABN 46 064 194 092

Postal Address PO BOX 766 NORTH RYDE NSW 1670



Telephone (02)98780992





HELP DESK ACCESS

Geographical area covered Australia Phone Number(s) 1800 737 222 Non toll-free Help Desk number 02 9878 0992 Corresponding Toll Charges STD Help Desk Hours 8.00am to 5.30pm Standard business days


REM have on staff a trained Product Manager for IV products. She has overall responsibility for the training and eduction for both internal staff and customers.

Our general training module includes education on aspects such as:

• Materials of manufacture and issue related to the these. ie PVC, Polyethylene, Polycarbonates, plasticisers, DEHP, latex, EVA, TOTEM.

• Infusion Methods, Gravity, piggyback, secondary, mini-bags, bottles, burettes, syringe and volumetric pumps, dialup sets, PCA.

• Infusion Solutions, Water, electrolytes, lipids & lipophilic compounds, cytotoxics, TPN.

• Set Components, Spikes, drip chambers, roller clamps & dialup controllers, tubing types, shore hardness, coextruded, amber lightsafe, filters.

• Valves, one way, back-check, non-return, anti-reflux, antisyphon, recessed, needleless, swabable, positive flush.

38

These topics in our training schedule are discussed in context with general features of our products and are designed to assist nursing and other staff to make informed decisions about their choice of IV sets and components for specific applications.

The final section on VALVES comprises a significant portion of the training. There is a significant difference and confusion regarding the function and feature of many valves on the market. We utilise our generic poster “VALVES FOR INTRAVENOUS THERAPY – Which Valve? To highlight the nomenclature and various features of the most commonly used valves incorporated in modern IV sets. The training includes practical demonstrations and exercises for staff to carry out to enable them to identify and categorise different types of valves.

39

SMITHS MEDICAL AUSTRALASIA PTY LTD

Contact Name Paul Schasser

ABN 97 083 515 235

Postal Address PO Box 4631, Eight Mile Plains, QLD 4113



Telephone 1800 654 949 or 07 3340 1300




Note: Purchase orders need to be received prior to 12pm during the Smiths Medical Australasia hours of operation for these delivery times to be met.




Note: Purchase orders need to be received prior to 12pm during the Smiths Medical Australasia hours of operation for these delivery times to be met.

HELP DESK ACCESS




Help Desk HoursStandard Help Desk Hours are 8.30am to 5.00pm Monday to Friday.

The Smiths Medical Product Specialists are available via mobile phone for periods outside of these hours.

Smiths Medical Australasia also has a rostered after hours service - when calling the 1800 number, details

regarding the designated person’s contact details are provided.


Smiths Medical Australasia employs Product Specialists and Product Managers who are responsible for the education and in-servicing of the products tendered in this submission. The initial education and in-servicing (if

40

required) for the products tendered will be jointly provided by both the Product Specialists and Product Managers. Also, any ongoing or refresher training will be provided by the Product Specialists with support from the Product Managers. For the products offered in this submission – the training, if required, will be conducted by the Product Specialist with support from the relevant Product Manager. Training will be arranged as appropriate and necessary with the local training coordinators associated with the site of the product being introduced. It has been our experience that this type of arrangement ensures that the correct level of support is provided to clinical staff. Such training would normally occur on site in the hospital and cater for all nursing shifts. Ongoing refresher training, and/or further sessions following the initial intake of the equipment can be arranged on request. The Smiths Medical staff members available to deliver the user in-servicing, professionally trained with a background in or an understanding of nursing, competent to train in the use and application of the equipment.

The training includes the use of brochures, CD/DVD, Posters and anatomical training aids (IV access arm and hand). Training information is also available in the education resources section of the Smiths Medical website (www.smiths-medical.com).


Smiths Medical Australasia liability in respect of goods manufactured by Smiths Medical shall be limited to making good by credit, replacement or repair at the Smiths Medical option; defects which under proper use appear therein within a period of twelve calendar months after the goods shall have been first invoiced by us and which arise solely from faulty materials or workmanship. In any such case within fourteen days of the discovery of such defect the part or parts alleged to be defective must be returned to Smiths Medical carriage paid. If the goods, found to be defective during the above mentioned period of twelve months, have been repaired or worked upon by any other person other than Smiths Medical employees or appointed representatives, then the obligation herein shall cease forthwith.

DISCOUNTS

Please see excel spreadsheet for additional discounts. (Discounts are applicable at a Area Health Services level)

41

TEKMED PTY LTD

Contact Name Peter Kennedy

ABN 61086896942

Postal Address 12 Bellevue Crescent Preston Vic 3072





Sydney Metropolitan Area Deliveries within 24 hours of Order placement (next business day)

Regional NSW within 48 hours of Order placement (within 2 business days)


Sydney Metropolitan Area Deliveries within 12 hours of Order placement (fee applies)

Regional NSW within 24 hours of Order placement (fee applies)

(Sameday emergency deliveries available – fee applies based on distance from our warehouse.)

HELP DESK ACCESS

Geographical area covered AUSTRALIA WIDE



Help Desk Hours 9am – 5pm

Mon- Fri


Our team of clinical support staff offer “inservice training” on a regular (monthly if required). Courses are offered to insertion teams, clinical and medical staff involved with insertion and care of our devices. They cover insertion, use, care and new technologies. All training manuals, inservice and videos are supplied free of charge.


42

All goods are warranted for the shelf life – typically 3-5 years. Any goods not meeting specification will be replaced at no charge (including freight).

DISCOUNTS


(a) 50% 0.50%

(b) 75% 1%

(c) 90% 1.00%

(d) 100% 1.00%

43

TERUMO CORPORATION PTY LTD

Contact Name Margaret Sutcliffe

ABN 12010106902

Postal Address Po Box 312, North Ryde NSW 1670



Telephone 1800 837 866(TERUMO)


Terumo will dispatch orders from its Sydney Warehouse on the same day of receipt, provided the order is received prior to 2:00pm Sydney time, and the product is in stock.

Transit times from Sydney are: Sydney Metro - next day

NSW Country- 2 days


Terumo offer emergency delivery arrangements and an additional charge may be incurred for these arrangements.

HELP DESK ACCESS

Geographical area covered Australia and New Zealand



Help Desk Hours Weekdays 8am-5pm


Terumo Corporation Account Managers are highly skilled in product knowledge, clinical principles and communication. We partner with our clients to tailor training plans and in-service support for all products and all staff including purchasing and inventory staff. You can arrange training by contacting your Account Manager or Customer Service at 1-800-TERUMO (837-866). Terumo’s policy is to provide educational support throughout a product’s life whenever it’s needed. Terumo Account Managers many of whom have over 25 years’ experience will ensure your staff are fully qualified to use our products and capital equipment.

• Free, Flexible and On-Site – In-servicing is included with your contract and provided on-site to all shifts at all locations, according to your scheduling needs.

44

• Initial and Refresher Training – Terumo provides initial training for newly-introduced products as well as follow-up training and refresher courses. Terumo regularly visits all accounts throughout NSW to give new staff in-service training.

Terumo associates would make themselves available for new evaluations and trials.

“Generic Implementation Plan”

Pre

-co

nv

ersi

on

Week 1 � Assign dedicated service and training team to client � Design the conversion plan, with your input � Identify clinical staff who need training (e.g. nurse educators, charge nurses, infection-control

nurses, and Bio Meds) � Adjust conversion plan to clinical staff’s rosters (if necessary) � Distribute product-information packs � Deliver point-of-use training material to all sites (e.g. how-to-use posters, DVDs, quick-reference

user guides)

Week 2 � Book training sessions at all sites � Develop appropriate training materials, if tailoring required � Confirm annual usage and prepare six-month forecast � Provide forecasting forms and conversion data to your purchasing department � Assess existing equipment and determine conversion method

Week 3 � Conduct “train the trainer” sessions � Assign biomedical engineer to complete conversion � Assess whether inventory and storage staff need training in product handling

Week 4 � Conduct clinical staff in-servicing sessions � Conduct biomedical conversion training sessions � Place order to ensure stock delivered on time � Submit training evaluation forms � Review training evaluation forms and assess if further training needed

Po

st-c

on

ver

sio

n

Month 2 � Provide further training, if required �

Month 3 � Ongoing monitoring and feedback



Month 6 � Assess ongoing training requirements � Review success of conversion


Performance of Terumo’s products is guaranteed provided they are used before their expiry date and on the condition that they are used and stored in accordance with the manufacturer’s specifications. Terumo will replace any defective goods at no charge, provided notification of defect is received within twelve months of purchase and use. Terumo test the quality of our products on a regular basis and Terumo confirm there have been no safety concerns relating to our products tendered.

DISCOUNTS

Additional Discounts will be negotiated with individual Area Health Services in accordance with usage.

45

WILLIAM A. COOK AUSTRALIA PTY LTD

Contact Name Deb Willey

ABN 79 005 526 723

Postal Address PO Box 4002, Eight Mile Plains, Qld 4113







Next flight shipments for stock items are available on request, at NSW Health’s expense. Sydney Metropolitan Area Deliveries occur within 12 hours of Order placement and Regional NSW occur within 24 hours of Order placement All COOK Medical sales/technical staff are field based, carry a limited range of boot stock and can be contacted in emergency situations. COOK Medical routinely responds well in such circumstances and to the best of our ability. HELP DESK ACCESS

Geographical area covered NSW State -wide



Corresponding Toll ChargesAs per telecommunication provider

Help Desk Hours Customer Service, available from 6 am to 5.30 pm Monday to Thursday, 6 am to 5pm Friday.


COOK Medical commits to providing on going education and support to NSW Health facilities, by negotiation. To support NSW Health with the use of any COOK Medical product included in the successful tender COOK Medical will work with NSW Health staff to implement an agreed training plan, designed to train staff on the use and deployment of our devices. This process will be supported via the local technical Representative and dedicated Trainers. These training programmes are tailored to the specific agreed needs of the NSW Health staff in the Hospital concerned As well as staff providing in-service and technical support, educational tools including training manuals, brochures, datasheets, posters, videos/DVDs/CD-ROMs for most products are available on request. Information for most products is also available from the COOK Medical website: www.cookmedical.com. COOK Medical fosters a culture of management that encourages productivity, education and training by cooperation. It is always COOK Medical’s intention to supply medical devices in an environment that is

46

mutually beneficial to both parties and appreciates the opportunity to participate in the education and training of all relevant personnel.


COOK Medical warrants that all products supplied are free from deficiencies in design, performance, materials and workmanship for the shelf life of the product. COOK Medical warrants that at the time of manufacture, products were prepared and tested in accordance with Quality System Regulations specified by the regulatory bodies in the countries Cook serves and were true to label. Because of biological differences in individuals, no product is 100% effective under all circumstances. In addition, because we have no control of the condition under which the product is used, diagnosis of the patient, the method of use or administration, and handling of the product after it leaves our possession, we do not warrant either a good effect or against an ill effect following the product’s use. The foregoing warranty is exclusive and in lieu of all other warranties either written, oral or implied (including any warranties of merchantability or fitness for purpose). No representative of the company may change any of the foregoing, and the buyer accepts the product subject to all terms hereof. DISCOUNTS

Additional Discounts: If NSW Health are purchasing by value from a single supplier: (a) 50% 1.0% (b) 75% 2.0% (c) 90% 3.0%

(d) 100% 5.0%

47

Section 4 – Contract Conditions Organisations Eligible to Purchase from the Contract The following organisations are eligible to purchase from the Contract: a) Any department, agency or office of the

Commonwealth including any Statutory Authority constituted under Commonwealth legislation

b) Any department, agency or office of any State or Territory of the Commonwealth, including any Statutory Authority constituted under State/Territory legislation

c) Any council of a city, municipality or shire constituted by a State or Territory

d) Any other organisation constituted by or subject to an Act of Parliament either Commonwealth or State or by a Regulation thereunder

e) Any body or association, other than a trading, commercial or industrial firm or corporation, which conducts a service, not being a trade, business or industry followed or carried on for profit, at the request of the Government, in respect of such service

f) Any authority, person, body, corporation, association or organisation, whether incorporated or not, to which permission has been given by the Minister for the Department of Commerce, or an official delegate of the Minister, to issue orders for supplies comprised in that agreement.

For the purpose of parts (d) and (e) examples of typical organisations include, but are not limited to:

• Government Schools and Private Schools

• TAFE Colleges

• Public Hospitals and Area Health Services

• Trustees of Public Parks

• Boards

• Tribunals

• Commissions

• Registries.

For the purposes of part (f) authorities to which permission has been given generally have:

• Charitable or benevolent status

• Non-profit objective

• Level of government subsidy/support.

Examples are:

• Non-Government Schools

• Pre-Schools/Kindergartens and Child Care Centres

• Child Care Centres (excluding privately owned)

• Family Day Care Administrations

• Nursing Homes (excluding privately owned)

• Other community based service providers

• Student support groups which are established

under the auspice of the relevant school or

education institution

• Arts based groups sponsored by the Ministry for

the Arts.

48

Operation of Nominee Purchasing

Introduction The Nominee Purchaser Arrangement was created under REG 18 of the Public Sector (Goods and Services) Regulation 2000 (NSW). The Regulation allows the State Contracts Control Board (“SCCB”) to provide access to suppliers of public sector agencies to SCCB standing offer agreements for the provision of goods and services. These suppliers are known as Nominee Purchasers. The public sector agencies making the nominations are known as Nominating Agencies.

What is a Nominee Purchaser? “Nominee Purchaser” means a supplier to a public sector agency, nominated by the public sector agency to be authorised to place Orders under Standing Offer Agreements for works done as such a supplier and registered by NSW Procurement. Access of nominee purchasers to SCCB standing offer agreements: Is limited to standing offer agreements relevant to the contract between the nominating agency and the nominee purchaser, and which are specifically listed in the nominee purchaser’s registration; and Is for a fixed period of registration, usually ending on the completion of the term of the contract between the nominating agency and the nominee purchaser. A nominee purchaser must not purchase goods or services under a SCCB standing offer agreement, unless they are related to its obligations under a contract with a public sector agency and are used during the term of such a contract or included or incorporated in works, goods or services to be provided to the public sector agency. If you have any further enquires, or are interested in using this facility please call NSW Procurement Client Support Centre on telephone 1800 NSW BUY (1800 679 289) or e-mail [email protected].

Code of Behaviour – Protection of Children and other Vulnerable People The Supplier must, in carrying out this Agreement, comply with the codes, policies and guidelines and Standards listed in the Contract, which includes the Code of Behaviour for the Protection of Children and other Vulnerable People.

Government Taxes, Duties and Charges The pricing for the Products includes all applicable levies, duties, taxes, insurances, packaging, imposts, overheads and profits, any applicable discounts, but is exclusive of GST.

Title and Risk Title in the Deliverables shall pass to the Customer on satisfactory delivery to the Customer, as evidenced by the signature on the delivery docket of a duly authorised representative of the Customer. Such signature is not an acknowledgement of the acceptability of the Deliverables. Notwithstanding that the Customer has taken delivery, the Supplier will remain liable for any loss or damage to the Deliverables, which may have occurred prior to delivery, and for any non-compliance of the Deliverables with the Order and Customer Contract.

Insurance The Supplier has arranged with a reputable

insurance company:

a. Public Liability Insurance; b. Product liability Insurance; and c. Workers Compensation Insurance

Price Variations Price Variations for this contract are managed by HSS.

Prices that appear in this User Guide are current at the

time of issue.

Best Price This “Best-Price” contract provides a single price, per supplier, per item. This means that all customers receive the same price for items bought under similar circumstances. If during the term of the contract you find a more competitive price in NSW please notify the Contract Manager.

Delays and Emergencies Please contact Suppliers in the first instance.

49

Section 5 – Frequently Asked Questions

Who is eligible to purchase from the Contract? a) Any Department, Agency or Office of the

Commonwealth including any Statutory Authority

constituted under Commonwealth legislation;

b) Any Department, Agency or Office of any State or

Territory of the Commonwealth, including NSW Health

and any Statutory Authority constituted under

State/Territory legislation;

c) Any Council of a city, municipality or shire constituted

by a State or Territory;

d) Any other organisation constituted by or subject to an

Act of Parliament either Commonwealth or State or by a

Regulation thereunder;

e) Any body or association, other than a trading,

commercial or industrial firm or corporation, which

conducts a service, not being a trade, business or

industry followed or carried on for profit, at the request

of the Government, in respect of such service;

f) Any Authority, person, body, corporation, association

or organisation, whether incorporated or not, to which

permission has been given by the Minister for the

Department of Commerce, or an official delegate of the

Minister, to issue orders for supplies comprised in the

agreement.

For the purpose of parts (d) and (e) above examples of

typical organisations include, but are not limited to:

• Government Schools and Private Schools;

• TAFE Colleges;

• Public Hospitals and Area Health Services;

• Trustees of Public Parks;

• Boards;

• Tribunals;

• Commissions; and

• Registries.

For the purposes of part (f) above authorities to which

permission has been given generally have:

• Charitable or benevolent status;

• Non-profit objective;

• Level of government subsidy/support.

Examples are

• Non-Government Schools;

• Pre-Schools/Kindergartens and Child Care

Centres;

• Child Care Centres (excluding privately owned);

• Family Day Care Administrations;

• Nursing Homes (excluding privately owned);

• Other community based service providers;

• Student support groups which are established

under the auspice of the relevant school or

education institution;

• Arts based groups sponsored by the Ministry for

the Arts.

What types of products are available under the contract? The contract offers items in three categories. To see the range of products available go to Section 2 Products or directly to the Products and Pricing Schedule.

Who selected the products? The new contract offers almost all of the items available under previous contracts and arrangements. All items selected to be in the contract have been chosen by a panel of product experts to ensure goods on contract meet the needs of NSW Health.

Can I negotiate discounts? Product price negotiations can only be conducted by the Contract Manager. Clients cannot negotiate a price for a product. Clients can negotiate value added services with their chosen supplier/s.

Can I still use my current supplier? Under the contract, suppliers are contracted to supply items according to category. Some suppliers may be contracted to provide the same items as they have supplied under previous Contracts, however, in some cases there will be a change of supplier required.

50

Am I required to use this contract? Yes. As directed in Premier’s Memorandum M2006-11 NSW Procurement Reforms: “All agencies, other than State Owned Corporations, must use SCCB whole-of-government contracts, where they are available, when procuring goods and services.”

What if the supplier on contract doesn’t want to supply the product I need? When the Customer enters into a Customer Contract with the Supplier during the Term, the Supplier must supply the required Deliverables to the Customer on the terms and conditions of the Customer Contract and in accordance with the Agreement. Notify the Contact Manager if there is an issue.

What if the supplier on contract doesn’t have the product I need? The contract will offer almost all of the items available from current State Contracts and arrangements. However, you may find some items are provided by a different supplier. If you are certain a product you require is not offered by the contract, you can make a request to the Contract Manager that the product be added to the contract. Keep in mind this contract seeks to deliver efficiencies to government throughout the supply chain. This includes rationalising the items available, throughout the life of the contract. You will need a strong case for an item to be added.

How do I seek an exemption? Where the supplier of the product you need is not contracted to supply, you must seek an exemption. Exemptions are granted only in rare and exceptional circumstances. Detailed procedures in Chapter 2, section 2.10 of the Purchasing and Supply Manual must be followed. For information on how you make this request, NSW Health buyers should contact the Contract Manager at Health Support Services or your Clinical Products Co-ordinator at your nearest Service Centre. For all other buyers, call the NSW Procurement Client Support Centre. To see contact details go to the Contract Factsheet.

How do I report purchasing, supply or payment issues? Try to resolve contract and product issues directly with the Supplier. If you unable to resolve to your satisfaction, escalate to the Procurement and Logistics at Health Support Services or the Contract Manager.

How do I report issues with clinical products, equipment or services provided by the supplier? The Health Quality Reporting System (HQRS) is a secure state-wide system that enables reporting of quality issues for clinical goods, equipment or services purchased by Health Services. It alerts all Health Services of clinical product quality issues and risks and allows the performance of suppliers to be effectively managed. It is government policy that, wherever appropriate, alternative dispute resolution techniques are used rather than litigation. Steps to resolution are:

1. Try to resolve contract and product issues directly

with the Supplier. 2. If you unable to resolve to your satisfaction, escalate

to the Product Manager in Procurement and Logistics at Health Support Services or the Contract Manager.

3. Report all product issues, incidents and lodge contract exemptions using HQRS. It receives immediate attention as it is accessible to all health system users in real time.

How do I access HQRS? Access to HQRS is restricted to Contract Managers and members of the Clinical Product and Equipment Manager Groups who understand their duty of care. To register or to find your nearest member, contact the Contract Manager or visit www.intranet.hss.health.nsw.gov.au

Where can I find more information about the contract? Contact your Contract Manager whose details are listed on the Contract Factsheet. For access to the Contracts Register, Standing Offer Arrangements and previous tender documents visit www.tenders.nsw.gov.au/health

51

• Click here for all NSW Department of Health

contract award notices. Click here for all Health

Support Services contract notices. Registration

and login may be required.

218 IV Administration UserGuide v5.0 19July12

Documents

Transcript of 218 IV Administration UserGuide v5.0 19July12