211 Harehills Road, Leeds,

WestYorkshire

A Case Study of ICT in the

Bakery Business

J K lodge Bakery

Research & Development

Investigating new products and trialling products

Production

Making and baking quality control

Ordering/Sales

Taking orders Direct sales to customers

Accounts :Sales & stock records profit & loss accounts payment of stuff

Mr JK Lodge

R&D Manager

Mr P Lodge

Production ManagerTeam of 4 Full-time

Mrs T Lodge

Ordering & Sales Manager Team of 5 Full-time And 4 part-time

Mrs K Wilson

Accounts Manager

Tina organises the sales staff and tills, then opens the shop at 8.30am and direct sales begin. She then checks the phone messages and begins to organise new customer orders.

At 5am the other three production staff (bakers) arrive and start producing under the direction of Paul Lodge.

They use the Recipe Book to help them bake and make the products in the correct way.

The Production Schedule - describes what needs to be baked by the Production Team

Recipe Book - describes how to make each product Raw Materials List - describes what raw materials need to

be ordered Lunch Rota - describes when people can have their lunch Spoken Instructions - eg. tell sales staff to set up the shop

and begin selling Meeting Notes - what bills have come in, what orders have

gone out Accounts Log Books - record of financial transactions

Invoices - asks customers to pay for what they have received Raw Material Orders - asks suppliers to deliver new raw

materials Advertisements - tries to attract new customers Price lists/labels - helps customers see how much things cost Cheques - pays suppliers for goods they have delivered Tax details - ensures Inland Revenue have accurate records References - help employees find a new job somewhere else Paying-in Slips - ensures that bank account records are accurate Word of Mouth - tell customers about special offers

Who could use a spreadsheet?

What documents could be word processed?

How could a web site and/or the use of e-mail help the business?Time for you to try and help!!

Good PointsSome are set out

really good

Bad PointsImages Are Blury

To Many Sentences Bullet points should

be small sentences