2018

SUMMERCUSTOMERSUCCESSREPORT

QUALITY MANAGEMENT SOFTWARECATEGORY

QUALITYMANAGEMENTSOFTWAREOVERVIEW

Quality Management Software (QMS)focuses on product and service quality along withthe means to achieve it. These systems arecapable of managing the quality of products andprocesses, compliance, and risks. Not only canimplementing a QMS help organizations achieveconsistency, it can increase production throughthe efforts which improve processes, maintainconsistency, reduce expenditures, and ensureproduction is on schedule.

Read on to see which QMS vendors are leadingthe way!

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CUSTOMER SUCCESSSCORING METHODOLOGY

The FeaturedCustomers.com CustomerSuccess score is based on data from ourcustomer success content platform, socialpresence, as well as additional data aggregatedfrom online sources and social media properties.Our ranking engine applies an algorithm to all ofthe data collected to calculate the overallCustomer Success score. The overall CustomerSuccess score is a weighted average based on 3parts:

Content Score is affected by the following:

1. # of vendor generated customer successcontent pieces (case studies, successstories, testimonials, and customer videos)

2. Content quality score generated from allcustomer success content

3. % Change in Content over past 6 months4. Number of employees (based on social

media and public resources)

Social Score is affected by the following:

1. # of LinkedIn followers2. # of Twitter followers3. # of Facebook likes4. Number of employees (based on social

media and public sources)5. Engagement across all platforms

Company Score is affected by the following:

1. Number of employees (based on socialmedia and public resources)

2. Vendor momentum based on web traffic andsearch trends

3. Employee satisfaction and engagement(based on social network ratings)

4. % traffic increase to your CustomerReferences

5. Lower Funnel SEO Key Term Rankings

CUSTOMER SUCCESS AWARDS

Market Leader (85 - 95)

Vendor on FeaturedCustomers.comwith substantial customer base &market share. Leaders have thehighest ratio of customer successcontent, content quality score, andsocial media presence relative tocompany size.

Top Performer (80 - 84)

Vendor on FeaturedCustomers.comwith significant market presence andresources and enough customerreference content to validate theirvision. Top Performer's products arehighly rated by its customers but havenot achieved the customer base andscale of a Leader.

Rising Star (75 - 79)

Vendor on FeaturedCustomers.comthat does not have the marketpresence of Market Leaders or TopPerformers, but understands wherethe market is going and has disruptivetechnology. Rising Stars have beenaround long enough to establishmomentum and a minimum amount ofcustomer reference content along witha growing social presence.

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ALL VENDORS

ABOUT MASTERCONTROLMasterControl Inc. creates software solutions that enable life science and other regulatedcompanies to deliver life-improving products to more people sooner. MasterControl’s integratedsolutions accelerate ROI and increase efficiencies by automating and securely managing criticalbusiness processes throughout the entire product lifecycle. More than 1,000 companiesworldwide, ranging in size from five employees to tens of thousands, rely on MasterControl cloudsolutions to automate processes for new product development, clinical, regulatory, qualitymanagement, supplier management, manufacturing and post-market surveillance. MasterControlsolutions are well-known for being scalable, easy to implement, easy to validate and easy to use.

TRUSTED BY:

"Our system [MasterControl] has helped me especially instreamlining the review and approval process of QSdocuments and providing me a superb tool for assessing thecompliance state of Actelion."

Actelion Pharmaceuticals

"MasterControl really stood apart from the other companiesin the area of cost compared to value. Its capabilitiesmatched 89 percent of our requirements, and thecomprehensive cost estimate was significantly lower thanthe other proposals."

Teva Pharmaceutical Industries

“MasterControl allowed us to improve the cycle time forrouting and approving document changes.”

Keith DunnDirector of Regulatory Affairs, Hu-Friedy

“Our users come up with new ideas about how to useMasterControl all the time. I’m very happy with it.”

Gary JerabekSenior Quality Engineer, Mallinckrodt Pharmaceuticals

CONTENT

98SOCIAL

65COMPANY

80TOTAL WEIGHTEDSCORE: 91

READ ALL 50 CUSTOMER SUCCESS REVIEWS FROM MASTERCONTROL USERS

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ABOUT SPARTA SYSTEMSFounded in 1994, Sparta Systems is the world's premier provider of cloud and on-premise qualitymanagement software. They offer the solutions, analytics, and expertise that speed up qualityand compliance. Their solutions help to lower risk, increase efficiency, and keep consumers safewhile allowing manufacturers, suppliers, and distributors to collaborate in a seamless andintegrated environment. Sparta is privately owned and headquartered in Hamilton N.J, withoffices across Europe and Asia.

TRUSTED BY:

"TrackWise has transformed and improved our critical qualitysystems enabling efficient compliance, timely reporting andmetrics."

Christine SheehySenior Vice President of Operations, Kadmon

“DSM Nutritional Products has a keen ability to run a globalbusiness by creating ‘links’ throughout the world. TrackWiseis one of those links.”

Stephen HeckDirector of Quality Management, DSM Nutritional Products

"I can make changes locally, and can change the workflowsin an incredibly short time as the systems evolve. Weimplemented our initial seven EH&S; workflows within sixmonths."

Ron ClotAssociate EH&S; director, MedImmune

“TrackWise has enabled us to automate your key qualityprocesses with agility and consistency. We have reducedcomplaint response and closure time,while realizingsignificant support savings.”

Plarent YmeriProject Manager, ACIST Medical Systems

CONTENT

92SOCIAL

70COMPANY

92TOTAL WEIGHTEDSCORE: 88

READ ALL 41 CUSTOMER SUCCESS REVIEWS FROM SPARTA SYSTEMS USERS

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ABOUT PILGRIM QUALITY SOLUTIONSPilgrim Quality Solutions is the leader in quality compliance management software and servicesfor Life Sciences. For more than 20 years, their solutions have automated thousands ofprocesses across global company sites to manage the quality and compliance of life’s mostimportant products. Their cloud based and on premise solutions include in the box best practiceworkflows, document and process management, dashboards, electronic signatures, audit trails,and automated validation helping companies more easily achieve quality system compliance andpass regulatory audits. Pilgrim Quality Solutions is majority owned by Boston based privateequity firm, Riverside Partners LLC. With Pilgrim Quality Solutions as your partner, you areprepared to succeed.

TRUSTED BY:

"Pilgrim took our processes to heart and their knowledge ofquality and compliance best practices really helped."

Charles LiDirector of IT Solutions, QA, InterMune

"Pilgrim definitely helped contribute to our success. We’vemade a huge leap forward."

Sigurd SegersIT Manager Business Applications, Terumo Europe

“Pilgrim has the best solution out there in the industry. The(availability of the) Cloud model of Pilgrim’s solution is notonly well-timed, but well-received by my company. We wentfrom contract signing to live within a matter of weeks,compared to the months of time I have experienced with anon-premise deployment.”

Dwayne CalekDirector of Regulatory and Quality, Owens and Minor, HCL

“Pilgrim’s Automated Validation solution is a fresh andcompelling solution to this challenge, as it automaticallyvalidates the entire solution through the user interface usingall interface rules. These approaches reduce validationeffort, cost, and time, which we expect will result in morefrequent software updates, increased efficiency and…

Dan JacobResearch Analyst, LNS Research

CONTENT

91SOCIAL

71COMPANY

76TOTAL WEIGHTEDSCORE: 87

READ ALL 36 CUSTOMER SUCCESS REVIEWS FROM PILGRIM QUALITY SOLUTIONS USERS

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ABOUT INTELEXIntelex Technologies Inc. is a global leader in the development and support of software solutionsfor Environment, Health, Safety and Quality (EHSQ) programs. Their scalable, web-basedsoftware provides clients with unprecedented flexibility in managing, tracking and reporting onessential corporate information. Intelex software easily integrates with common ERP systems likeSAP and PeopleSoft creating a seamless solution for enterprise-wide information management.Intelex’s friendly, knowledgeable staff ensures their more than 1000 clients and over 1 millionusers from companies across the globe get the most out of their groundbreaking, user-friendlysoftware solutions.

TRUSTED BY:

"We chose Intelex because we believe software shouldadapt to the company, rather than the company adapting tothe software."

Gary SmithDirector of EHSQ, Air Liquide

"There were two key factors why AltaLink chose Intelex, theservice and support which has been and continues to beoutstanding and their excellent products which arecontinually improved."

Michael De GroodSenior QMS Professional, Altalink

"Intelex created a unified Environmental Metrics &Management System that provides Campbell’s with the toolsfor top-to-bottom corporate environmental management andfacilitates real-time 360-degree visibility into organizationalsustainability performance."

Campbell Soup Company

"De Beers Canada works diligently to maintain ISO 9001,ISO 14001 and ISO17025 certification as well as compliancewith OHSAS 18001. Intelex's IMS was the ideal choice tomanage many of the related business processes as it offersthe required functionality and effective customizability tomeet our diverse needs."

Matthew PickardEnvironmental Management Coordinator, De Beers

CONTENT

92SOCIAL

70COMPANY

80TOTAL WEIGHTEDSCORE: 87

READ ALL 200 CUSTOMER SUCCESS REVIEWS FROM INTELEX USERS

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ABOUT ASSURXAssurX, Inc. provides a unique Quality Management and Regulatory Compliance System thathelps FDA regulated businesses do more of what they need to do faster, better and easier.AssurX is a highly versatile software platform used to maintain quality and regulatory compliance,streamline workflow, control risk and better manage any enterprise. Their incredibly configurablesoftware applications and deep understanding of users’ needs produce a system that easilyadapts as your business evolves. AssurX is an ideal partner for life science companies lookingfor better operational control and efficiency while staying compliant.

TRUSTED BY:

"We chose AssurX because it was a secure and highlyscalable Web-based solution. It was user-friendly and couldbe deployed rapidly while offering flexibility and an array ofeasily customizable workflow and reporting attributes."

Hewlett Packard

"Transparency has improved immensely... and settlingissues across various divisions is much better since Ecolabwent with AssurX."

Karl KrigerVice President of Quality, Ecolab

"With AssurX, we have significantly improved our efficiencyand productivity."

Senior Manager Corporate QualityAngiotech

"Our relationship with AssurX allows us to providecomprehensive solutions that meet the very demandinglong-term needs of medical technology manufacturers at aninvestment level that is affordable for growing companies."

Director of Product MarketingExpandable Software

CONTENT

89SOCIAL

59COMPANY

91TOTAL WEIGHTEDSCORE: 85

READ ALL 145 CUSTOMER SUCCESS REVIEWS FROM ASSURX USERS

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ABOUT ETQEtQ is the leading Quality, EHS, Operational Risk and Compliance management softwareprovider for identifying, mitigating and preventing high risk events through integration, automationand collaboration. At the core of EtQ’s framework is a compliance management platform thatenables organizations to implement best in class compliance processes configured to meet theirexisting processes, create new compliance processes and automate and control their complianceecosystem.

TRUSTED BY:

“EtQ helps us maintain a high level of reliability by managingour corrective action database.”

Ken GrissoSenior Quality Specialist, Herman Miller Inc.

“EtQ was the only vendor with a model that involvedteaching Epicure how to be the configuration specialist.”

Sylvie RochetteFounder and President, Epicure

“Home grown quality always suffers credibility issues withinthe dynamic of a small company. With the implementation ofEtQ, quality has grown from being just ‘the quality guys’ job,to a company-wide system for continual improvement.”

Eric JacobsonQuality Assurance Engineer, HydraMaster

“It is evident that [EtQ makes] it a goal to comply with thevoice of their customers because they continue to supportmore languages and create smart device integration in a fastpaced business world. EtQ is a good solution for companieslooking to have global Quality Systems.”

August KonieVice President of Quality Assurance and Food Safety, Maple

Leaf Farms

CONTENT

90SOCIAL

68COMPANY

70TOTAL WEIGHTEDSCORE: 85

READ ALL 18 CUSTOMER SUCCESS REVIEWS FROM ETQ USERS

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ABOUT OMNIFY SOFTWAREOmnify Software, the leading provider of business-ready Product Lifecycle Management (PLM)and Quality Management (QMS) solutions for discrete manufacturers, helps OEMs shortendevelopment cycles, accelerate product innovation and improve bottom-line profitability. Omnify'scommitment to customer success has resulted in a unique solution that is quick to implement,easy to use, and provides an open integration platform. Omnify Software's web-based solutionoffers flexible deployment options that allow customers to deploy on-premises or in the cloud.Omnify is well-known for superior customer service, delivering outstanding training, developmentand support with a team of experienced technology professionals.

TRUSTED BY:

“Upgrading from Excel spreadsheets to Omnify has helpedus to save a large amount of time spent searching forinformation, guarantee our data is accurate and improve ourdesign process.”

Kevin VanwulpenDigital R&D; Engineer, Apogee Electronics

“The success of our preparation for our first ISO audit asdemonstrated by having the first two days having no findingsis a direct result of having (and using) Omnify Software.”

Heather KiesslingChief Financial Officer, Cytonome

“With Omnify Empower we have been able to standardizebusiness processes and centralize the management ofdocuments, revision control and CAPAs in order to deliverconsistent product to our customers and meet ISOcompliance. We continue to reap the benefits of OmnifyEmpower by finding new ways to adapt the solution to…

Tony BattQuality Manager, EST Analytical

“We were ultimately looking for the best bang for the buck ina PLM solution, When we were introduced to OmnifySoftware we were amazed at how robust the solution waswith a price that could be easily justified.”

Michiel Van MeursIT Manager, Remec Broadband Wireless

CONTENT

90SOCIAL

61COMPANY

69TOTAL WEIGHTEDSCORE: 84

READ ALL 38 CUSTOMER SUCCESS REVIEWS FROM OMNIFY SOFTWARE USERS

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Omnify Softwarewebsite: www.omnifysoft.comphone: 978.988.3800

Frequently Asked Questions

Describe who the software is best for - their role(s) within what kind of companies.

Omnify Software is ideal for small to mid-sized discrete manufacturers that are designing complex products(generally a mix of electrical, mechanical and software). The Omnify Empower PLM system provides a centrallocation to access and manage all product information across engineering, document control/operations,quality, and manufacturing teams.

How does this software benefit them?

Omnify Empower PLM eliminates the chaos of a manual product development environment with a singlesystem to manage all product and quality data/processes. Companies can get a better understanding of theirproduct information with a complete picture of their product record. Empower PLM helps to create streamlinedand efficient processes to help shorten development cycles, accelerate product innovation, improve productquality, meet regulatory requirements, and meet product launch goals.

How technical do users need to be to use the software?

Designed with small to mid-sized companies in mind (that do not have dedicated resources or time andbudget to invest in lengthy training and consulting), Omnify Empower PLM is easy to use so that customerscan get up and running quickly with minimal training and facilitate quick user adoption across theirorganization. The system is also easy to configure so as companies grow and their requirements change,Omnify can continue to meet their needs.

What makes Omnify Software a leader in this space?

Omnify Software has been delivering business-ready PLM solutions since 2002. As our customer's needshave changed, our PLM solution has expanded to encompass Quality and Training Records Management toprovide a truly holistic view of the product record. We offer flexible deployment options that allow ourcustomers to choose to deploy on-premises or in the cloud. We also have an open integration platform thatoffers easy integration with systems such as engineering (CAD/CAE) and business environments (ERP, MRP,CRM), as well as external design and manufacturing partners. This allows for quick adoption withoutinterruption to existing processes. We pride ourselves on superior customer service, delivering outstandingtraining, development and support with a team of experienced technology professionals.

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ABOUT PROCESSMAPProcessMAP Corporation is a leading provider of cloud-based enterprise software solutions thatempower organizations to manage risk in three key areas: Employee Health & Safety;Environment & Sustainability; and Enterprise Compliance. ProcessMAP's Software-as-a-Service(SaaS) delivery model provides customers with a single source solution that embodies industry’sbest practices, world-class hosting infrastructure, one-stop implementation services, and theindustry’s only 24x7 technical support and help desk services with a predictable fixed subscriptioncost. True customer intimacy, ensure ongoing strategic alignment.

TRUSTED BY:

“Prior to using ProcessMAP’s incident software, we did nothave a systematic method of investigating, documenting andanalyzing injuries, illnesses and environmental events sinceeverything was performed manually at each location,”

Michael KentDirector of Health and Safety, Materion Corporation

"Several years ago, we partnered with ProcessMAP to startbuilding Ryder’s web-based global safety managementsystem. RyderSTAR system had already been deployed inNorth America and Europe and we have been able toimprove transparency in our safety initiatives since then."

Bill AndersonDirector Global Safety & Security, Ryder System Inc.

"We engaged ProcessMAP in early 2009 and havecontinued to expand the scope of the Platform to streamlineprocesses, establish transparency, and enable informeddecision making."

Jim ClineDirector of Environmental Affairs and Sustainability, Cardinal

Health

"Picking the right technology partner that has a deepunderstanding and experience in the health & safety domainwas critical for this long-term business relationship.ProcessMAP demonstrated that they could provide us with aturnkey solution on a massively scalable and solidtechnology platform."

Denton BruceCorporate Manager of EH&S;, Bunzl

CONTENT

90SOCIAL

54COMPANY

78TOTAL WEIGHTEDSCORE: 83

READ ALL 35 CUSTOMER SUCCESS REVIEWS FROM PROCESSMAP USERS

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ABOUT ARENA SOLUTIONSArena Solutions helps innovative electronic high tech and medical device companies createproducts that change the world. The Arena product realization platform unifies PLM, QMS, andALM, allowing every participant throughout the product design and manufacturing process towork together. With Arena, teams accelerate product development and delivery to increaseprofits.

TRUSTED BY:

"We get terrific feedback from the give and take of the reviewprocess. Indeed partners have provided feedback thathelped us avoid making unnecessary, confusing or costlychanges."

David SangsterSenior Vice President of Operations, Nutanix

"Arena provides everything we need in one place – productlifecycle control, quality system control, collaboration, andmore. We appreciate Arena’s focus on our productdevelopment and quality system needs."

Penny DaltonQuality Systems Specialist, Nativis

"Arena makes the whole product process much faster andefficient. Simply put, everyone here at Pulse loves Arena."

Guneet BhogalQuality Assurance Specialist, Pulse Biosciences

"Monitoring and measuring product and processperformance are key requirements of medical deviceregulations."

An NguyenDirector of Regulatory Affairs & Quality Assurance, IntraOp

CONTENT

89SOCIAL

60COMPANY

87TOTAL WEIGHTEDSCORE: 84

READ ALL 20 CUSTOMER SUCCESS REVIEWS FROM ARENA SOLUTIONS USERS

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ABOUT IQSQuality Management & Compliance Software for Manufacturing. They offer an off-the-shelf yetconfigurable software solution for managing your quality and industry compliance for your plant,division or enterprise. They have the EQMS tools you’ve searched for, the implementationexpertise that you need and 25 years of user loyalty that proves that their customers are their toppriority.

TRUSTED BY:

"In the begining we were trying to cut our administrativeexpenses and didnt want ISO to be such a burden."

Athur L ParkerParker Hannifin

"PolyOne chose the IQS SaaS solution to meet all theirneeds. IQS SaaS enabled overnight implementation atmultiple sites without adding IT resources andimplementation costs to thier budget."

“Not only do we view IQS as a competitive tool, we also viewit as a sales tool to large aerospace companies. We havethe ability to sit down and walk through IQS to visually showprospective customers how we handle a business process.Everyone walks away totally amazed and feeling completelyconfident that Pointe Precision can deliver.”

Bret KasteinCFO, Pointe Precision

"IQS provided the foundation to develop a more robust NPIprocess. The advance panning module is structured to getthe team to follow a rigorous PPAP process. Without IQS itwould have been challenging to get the ISO certification fothe design process as well."

Mike MurrayNPI, Global Skyware

CONTENT

85SOCIAL

40COMPANY

67TOTAL WEIGHTEDSCORE: 77

READ ALL 8 CUSTOMER SUCCESS REVIEWS FROM IQS USERS

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ABOUT QUALIOQualio help life saving products get to market faster. They bring fresh thinking to a slow movingindustry that's ripe for change and it's working. Their customers get to market up to twice as fastand achieve in 15 minutes what used to take over 2 hours. The foundation of their platform is anall-in-one quality management solution for small and mid-sized Healthcare and Life Sciencesorganizations. Their technology replaces inefficient people and paperwork with software andtechnology that's simple and fun to use. They are spending the first half of 2016 at 500 Startups,the world's leading growth focused accelerator program

TRUSTED BY:

"Qualio allows me to quickly and efficiently manage my QMSprocedures and training. My employees love the easy to useinterface and the timely notifications, and I enjoy the ability totrack changes and quickly view the status of eachprocedure."

Trevor HeringerVP, Regulatory and Quality, Numera Inc

"Coming from a manual paper based system, it’s amazinghow it all just works. It is extremely easy to compare differentversions of documents during review and approval. Qualiohas forever-changed how we manage document control."

Tara FitzpatrickQuality Manager, Rowa Pharmaceuticals Ltd

“My favorite thing is how Qualio keeps us in a constant stateof audit readiness. We couldn’t achieve this without it.”

Deb GlancyDirector of Quality Dimension, Therapeutics, Inc

"I find the idea of partnering with Qualio very exciting. Theyunderstand that the services that I can provide need todovetail with their own offerings, and I have alreadyidentified opportunities where my clients can benefit fromQualio."

Jeff McBrideManaging Director, McBride CQ

CONTENT

82SOCIAL

49COMPANY

50TOTAL WEIGHTEDSCORE: 75READ ALL 11 CUSTOMER SUCCESS REVIEWS FROM QUALIO USERS

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