205 The Orange Academy Ver 1.0

The Orange Academy, Bangalore

Email: [email protected]

www.executivecoachingindia.com

Tel: +91 7760503350

Learn. Live. Lead

To begin with, its important to clarify why we exist. To make money? Well, デｴ;デげゲ certainly a favourable outcome but not really the core of our being. We believe that

together, as a team, we can make a change. We can help people find their calling, rise

above the frustrations of the present and be inspired to move the mountains. Human

potential is so limitless, possibilities so endless that it is only when we are in this zone

called さｷﾐゲヮｷヴWSざ , can we truly live. We exist to shift you into this zone.

The Orange Academy



Tel: +91 7760503350

Business Communication Skills

Program Outline

Perception

Communication basics

Verbal and non verbal communication

Listening skills

Asking powerful questions

Team Meetings

Writing business emails

Conference calls

Giving and receiving feedback

Objectives

Minimize or Eliminate Barriers to

Communication

Enhance both internal and external

customer service performance

Empower business relationships through

enhanced interpersonal communication

skills

Increase workplace productivity and

retention

Duration

16 Hrs

Audience

< 5 years

Learn. Live. Lead

Method of deliver: Interactive workshop

к Role Play

к Activity

к Presentation

к Case Study

Theatre

к Group Discussion

Outdoor games

Video

Even an infant can communicate. However, business communication isn't

that straight forward. Cultural affinity, intent of the receiver, language

barrier and perception - all of them add complexity to this very basic

human phenomenon に communication. This program helps you put your

point across and understand others in any situations and at any forum.

The Orange Academy



Tel: +91 7760503350

Negotiation Skills

Program Outline

The importance of competent

negotiation

Steps in negotiations

Setting your objectives and planning for

negotiation

Defining and arriving at win win

How to recognize bargaining styles;

Adversarial and Cooperative

Deadlocks, standstills and concessions


Closing and sustaining agreements

Objectives

Arm the participants to establish

sustainable agreements in everyday work

life by successfully creating win -win

situations.

Enhance both internal and external

customer service performance

Build sustainable relationships with

partners, colleagues and vendors to deliver

astounding business results.

Duration

8 Hrs

Audience

3 - 8

years

Learn. Live. Lead


к Role Play

к Activity

к Presentation

к Case Study

Theatre

к Group Discussion

Outdoor games

Video

Everything is negotiable. Be it some trivial workplace issue or a big business

contract, negotiations are a part of everyday life. This program helps you

understand why some agreements fail to sustain while others do. Learn

how to identify, create and build win win agreements through a step by

step approach in a fun filled workshop.

The Orange Academy



Tel: +91 7760503350

Behavioral Interviewing

Program Outline

The importance of competent

negotiation

Steps in negotiations

Setting your objectives and planning for

negotiation

Defining and arriving at win win

How to recognize bargaining styles;

Adversarial and Cooperative

Deadlocks, standstills and concessions


Closing and sustaining agreements

Objectives

Make right hiring decisions by avoiding

costly mistakes

Establish key pointers from the past and

present behavior patterns of the candidate

Eゲデ;Hﾉｷゲｴ aｷデﾏWﾐデデﾗデｴW ﾗヴｪ;ﾐｷ┣;デｷﾗﾐげゲ culture and values

Eゲデ;HﾉｷゲｴデｴW I;ﾐSｷS;デWげゲゲデヴWﾐｪデｴゲ ;ﾐS weaknesses to establish fitment to the role

and tacit expectations.

Make the interviewing process

consistent, diligent and effective.

Duration

8 Hrs

Audience

< 10

years

Learn. Live. Lead


к Role Play

к Activity

к Presentation

к Case Study

Theatre

к Group Discussion

Outdoor games

Video

Leaders are known by the people they hire. This program gives an

organization and its managers the ability to make the right hiring decisions

and avoid costly mistakes. It helps build competency-based & behavior

based interviewing skills using the principle that past and present behavior

is the best predictor of employee's retention and performance.

The Orange Academy



Tel: +91 7760503350

Building Organizational Trust

Program Outline

Defining trust as an economical factor

Role of trust

Differentiating between personal trust

and organizational trust

The 4 principle model for building

organizational trust

High trust behaviors

Rituals for building trust

Align internal systems to the high trust

model

Objectives

Understand and develop organizational

trust

Build consensus on high trust behaviors

Identify and eliminate low trust

behaviors

Align roles, people, systems and

processes for highest business impact

Duration

16 Hrs

Audience

> 5

years

Learn. Live. Lead


к Role Play

к Activity

к Presentation

к Case Study

Theatre

к Group Discussion

к Outdoor games

Video

For too long, trust has been considered as something vague and subjective.

This program helps participants understand trust as an economic asset and

a key indicator of a companies long term viability. It not only helps to

decipher trust worthiness but also enhance it at a personal and

organizational level for highest business impact.

The Orange Academy



Tel: +91 7760503350

Time Management

Program Outline

Visioning and goal setting

Building strategies (ladders)

Self talk and procrastination

Understanding time busters

Creating time and space

Getting organized

Enhancing conviction and assertiveness

Objectives

Enhance personal effectiveness

Improve organizational productivity

Align to goals for higher business impact

Reduce stress

Duration

8 Hrs

Audience

< 10

years

Learn. Live. Lead


к Role Play

к Activity

к Presentation

к Case Study

Theatre

к Group Discussion

Outdoor games

Video

One of the most repeated phrases you will hear in offices is "we don't have

enough デｷﾏWさ to which, the answer is さ┘ﾗヴﾆｴ;ヴSWヴざ. This programs helps

you work smarter instead by building a long term vision and short term

goals. After identifying the right ladder, participants learn how to climb it

quickly by managing their day better. From simple tools like making a to do

list to taking breaks, the program inculcates lifelong habits.

The Orange Academy



Tel: +91 7760503350

Presentation skills

Program Outline

Exploring how presentations work

Working on belief

Presentation styles and techniques

Structuring content

Body language

Mastering the use of training aids

Handling objections

Developing your unique style

Practice sessions

Objectives

Enable the participants to make high

impact presentations

Duration

16 Hrs

Audience

All

Learn. Live. Lead


к Role Play

к Activity

к Presentation

к Case Study

Theatre

к Group Discussion

Outdoor games

к Video

Fear of public speaking is rather well known. In professional life, the ability

to make a high impact presentation may be the key to winning that coveted

deal or getting a promotion. This program helps participants to design and

deliver high impact presentations. The program also helps the participants

to recognize their own unique style and play on their own strengths.

The Orange Academy



Tel: +91 7760503350

Problem Solving

Program Outline

What is Problem Solving?

Problem Solving Model s

Toolkit

Brainstorming

Pareto Analysis

SWOT Analysis

Problem Re-statement Technique

Developing solutions

Avoiding recurrence

Objectives

Enable the participants to define,

analyze and solve complex business

problems in a creative way

Duration

8 Hrs

Audience

> 5

years

Learn. Live. Lead


Role Play

к Activity

к Presentation

к Case Study

Theatre

к Group Discussion

Outdoor games

Video

We make decisions intuitively every moment. However, many problems are

far more complex and far reaching that going by the intuition isn't enough.

This program arms the participants with tools and techniques to define,

analyze and solve problems in a systematic and creative way.

The Orange Academy



Tel: +91 7760503350

Business Etiquette

Program Outline

Dining etiquette

Cultural sensitivity

Communication etiquette

Telephone etiquette M

Meeting etiquette

Email etiquette & voicemail etiquette

Wardrobe etiquette

Objectives

Learn why etiquette is important

Develop strong professional social skills

Describe appropriate office dress.

Demonstrate effective self introductions,

introductions of others, and small talk.

Successfully navigate a business meal.

Develop an action plan to improve

personal professionalism.

Duration

8 Hrs

Audience

> 10

years

Learn. Live. Lead


к Role Play

к Activity

к Presentation

Case Study

Theatre

к Group Discussion

Outdoor games

Video

People and their relationships drive business. Many potentially worthwhile

and profitable alliances have been lost because of an unintentional breach

of manners. This program helps you present yourself with the kind of polish

that shows you can be taken seriously and trusted.

The Orange Academy



Tel: +91 7760503350

Emotional Intelligence

Program Outline

Understand what emotional intelligence

means

Recognize how our emotional health and

physical health are related

Learn techniques to understand, use,

and appreciate the role of emotional

intelligence in the workplace

Understand the different emotions and

how to manage them

Understand the difference between

optimism and pessimism

Validate emotions in others

Objectives

Enhance the emotional intelligence of

employees to improve personal and

organizational effectiveness

Duration

8 Hrs

Audience

All

Learn. Live. Lead


к Role Play

к Activity

к Presentation

к Case Study

Theatre

к Group Discussion

Outdoor games

Video

Emotional intelligence is the ability to be aware of and to manage emotions

and relationships. Iデげゲ a pivotal factor in personal and professional success.

IQ will get you in the door, but it is your EQ, your ability to connect with

others and manage the emotions of yourself and others, that will

determine how successful you are in life. This program helps you enhance

your EQ and thereby live a more fulfilling life.

The Orange Academy



Tel: +91 7760503350

Customer Service

Program Outline

Recognize that customer service as an

ｷﾏヮﾗヴデ;ﾐデ a;Iデﾗヴｷﾐﾗヴｪ;ﾐｷ┣;デｷﾗﾐゲげ profitability

Understand the rules of excellent

customer service

Enhance personal service orientation

Make customer service a team approach

Align systems, processes and people to

for seamless delivery

Objectives

Iﾏヮヴﾗ┗W ﾗヴｪ;ﾐｷ┣;デｷﾗﾐげゲヮヴﾗaｷデ;Hｷﾉｷデ┞ H┞ retaining and farming existing customers.

Duration

16 Hrs

Audience

All

Learn. Live. Lead


к Role Play

к Activity

к Presentation

к Case Study

Theatre

к Group Discussion

Outdoor games

Video

Would you like to energize employees, impress customers, improve positive

word-of-mouth, and increase repeat business? This training program helps

develop people, systems and processes that can create a seamless

experience for your customers に whatever be your domain! Get together

and create a culture of service that far exceeds your I┌ゲデﾗﾏWヴげゲ expectations.

The Orange Academy, Bangalore



Tel: +91 7760503350

We are just a call away! Learn. Live. Lead

If ┞ﾗ┌げヴW wondering why さﾗヴ;ﾐｪWざが think about the Sun. It is the source of all life energy

on our planet. If there were no sun, there would be no daylight. Plants would not be

able to synthesize food. The entire food chain as we know it would go kaput. We draw

inspiration from the Sun and our aim is to infuse your personal and professional lives

with the energy, courage and determination to be all that you can be. Let not

limitations interfere with your potential.

Geetu Baweja

Business Manager

The Orange Academy

+91 96-86-22-7924

Akash Chander

Principal Coach

The Orange Academy

+91 98-45-45-5307

205 The Orange Academy Ver 1.0

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