Accom

modation Guide

2020/21

Welcome 6

Useful contacts 6

AccommodationOfficecontactdetails 7

Security 8

Code of Practice 10

Welfare and support 12

StudentWellbeingOfficers 13

FlatReps 13

Chaplaincy 14

Healthandwellbeing 14

Medicalordisabilityneeds 15

SportandActiveCommunities 16

Fire safety 18

Ifyoudiscoverafireorseesmoke 19

Ifthefirealarmsounds 19

Firesafetyprecautions 19

Evictionwarning 21

Communication facilities and post 22

Telephoneandinternetservices 23

Noticeboards 23

Email 23

Collectionofstudentpost 23

Repairs and maintenance 24

ServiceLevelAgreement 25

Infestationandpests 25

Complaints–howtoregister 26

Electricalappliances 26

Watersafety 27

Living in Accommodation 28

Whattobring 29

Howtobeaconsiderateflatmate 29

Guestpolicies 29

Lossofkeys/StudentID 30

Accommodationfees 30

Insurance 30

TelevisionLicence 30

Accidentsandincidents 30

Departureprocedure 31

Cooking 32

Ovenoperation 33

Hoboperation 33

Microwaveoperation 33

Cleaning 34

Cleaning–Studentresponsibilities 35

2019–20Residentstudentcleaningcharges 36

Condensationproblemsinyourroom 36

Recycling 37

Laundrylocation 37

Campus and transport 38

Colleges 39

Cateringandbars 39

Publictransport 40

Localshopping 41

Carparking 41

Cycling 41

Snowandiceclearance 42

Welcome from the Vice-Chancellor, Professor Jean-Noël Ezingeard

Welcome from the Roehampton Students’ Union (RSU) RoehamptonStudents’Union(RSU)hasateamofSabbaticalOfficers(Sabs)and full-timestaff.TheSabsareRoehamptongraduateswhoareworkingfulltimetomakesureyourexperiencehereisasgreataspossible.Alltheofficersandstaffareheretosupportyou,throughadvice,societies,representationandworkingtogethertochangetheUniversityandtheworldaroundus.Nomatterwhatyouneed,RSUisheretoofferthesupportandhelpyouneedtorealiseyourpotential.

Wehavearound65studentsocietiesaswellastonsofvolunteeringopportunitiestogetinvolvedin,withawiderangeoforganisationsaswellasourownaward-winningsustainableGrowhamptonproject.OurHiveCaféservesthefinestcoffeeoncampusand,forthosewhoenjoyanightout,we’vegotanamazingentertainmentline-up,includingourclubnights;Grand,BopandFezaswellasoneofthebestSummerBallsinthecountry.

Ifyouwantmoreup-to-dateinformationkeepintouchthroughourwebsiteand socialmediachannels:Signuptoourwebsite:roehamptonstudent.comFacebook:Roehampton SUTwitter:@roehamptonSUInstagram:@roehamptonSU

WelcometoRoey…I’msurewe’llseeyouaround!

Farrah Alice Black, Lauryn Fleming, Nicolo Sodaro.President,VicePresidentEducation,VicePresidentCommunityandWelfareRoehamptonStudents’Union

OneofthebestthingsaboutlivingintheUniversityistheopportunitytomakefriendsandmeetnewpeoplefromdifferentbackgroundsandwithdifferentinterestsandpointsofview.StudentsatRoehamptoncomefromallwalksoflifeandfromallaroundtheworld– typicallywehaveabout150differentnationalitiesoncampus.

WhatevercareeryouchooseafterUniversity,Icanguaranteethatoneofthekeyskillsyouwillneedistheabilitytogetonwithotherpeopleandworkasateamwithpeoplefromallpartsoftheworld.Livinginoneofourhallsisagreatpreparationforthis,becausetheseareexactlythesortsofskillsyoulearnwhenlivingaspartofacommunity–beingconcernedaboutothers,beingtolerantandconsiderate,beingagoodflatmate,doingyourbittomakethingsgowell,andjustgenerallygettingonwithpeople.

IhopeyousettleintoCollegelifequicklyandeasilyandenjoyyourtimeatRoehampton.

The main accommodation office is situated on the ground floor of the house at Mount Clare. There are also college accommodation offices in Southlands and Whitelands.

In an emergencyCall999beforealertingcampussecuritysotheycandirecttheemergencyservicestoyourlocation.Inanemergencyyoucancontactsecuritybycalling3333or02083923333fromanexternalphone.

Security (non-emergency)SecuritystaffarealwaysavailableoncampusandcanbecontactedatCampusServicesinDigbyCollegeorbycalling02083923140or3140internally.

Maintenance ReportissuesonlineviaourServiceDeskservicedesk.roehampton.ac.ukExt6000fromthephoneinyourflatbetween8amand6pmMondaytoFriday02083926000frommobilephone.

Student Medical Centre studentmedicalcentre@nhs.net 02083923679

Roehampton Students’ Union rsu@roehampton.ac.uk 02083923221

Library library@roehampton.ac.uk 02083923770

Roehampton Gym roeactive@roehampton.ac.uk 02083928181

IT Helpdesk servicedesk@roehampton.ac.uk 02083926000

Accommodation Services contact details ThemainaccommodationofficeforonandoffcampusissituatedonthegroundfloorofthehouseatMountClare.TherearealsocollegeaccommodationofficesinSouthlandsandWhitelands.

WecanalsobefoundinElmGrovereceptiononDigbyStuartwhichprovidesaccesstoarangeofservicesforstudents.Pleasecheckroehampton.ac.uk/accommodationforthespecificdaysandtimes.

Accommodation OfficeMountClareHouseMountClareMinsteadGardensLondonSW154EE

Tel:02083923166forgeneralenquiries|02083923110foraccommodationfinanceEmail:offcampus@roehampton.ac.uk|accommodation@roehampton.ac.ukOpeninghours:9am–5pm,Monday–Friday.

Useful contacts 7

Useful contacts

If you require the emergency services, contact them by calling 999 before alerting campus security so they can direct the emergency services to your location. In an emergency you can contact security by calling 3333 or 020 8392 3333 from an external phone.

Campus security staff are on duty 24 hours a day, 7 days a week. They are here to help provide a safe environment and to respond to emergency situations across all sites.

In an emergencyIfyourequiretheemergencyservices,contactthembycalling999beforealertingcampussecuritysotheycandirecttheemergencyservicestoyourlocation.Inanemergencyyoucancontactsecuritybycalling3333or02083923333fromanexternalphone.

Itisanemergencyif:n acrimeisbeingcommitted,orhasjustbeenwitnessedn ifthereisariskofinjuryn orifthereisariskofseriousdamagetoproperty

YoucanalsocontacttheSecuritycontrolroomintheeventofanon-emergencyfromyourmobilephoneon02083923140or3140frominternalphone.

CCTVRegulatedCCTVisinuseacrosscampusandinsomebuildingstosupportthesecurityofstudents,staffandproperty,forcrimepreventionandtoassistindetectionwherethismaybenecessary.Appropriatesignagewillbedisplayed;CCTVisonlyusedinentrancewaystoresidentialbuildingsandnotintheflats(includingnotinsharedareas)orinstudents’rooms.

CCTVfootagewillberetainedforalimitedperiodinaccordancewiththeSecurityPolicy.ConcernsshouldberaisedinthefirstinstancewiththeDataProtectionOfficer.

Tips for keeping safe on campusn Neverallowaccesstoanyoneyoudonotknown ReferunknownvisitorstoSecurityn Ifyoususpectthatsomeoneonsiteisanintruder,contactSecurityimmediatelyn Ensureanycommunalentrancesandyourroomareproperlysecuredwhenyouenter

orleavethebuildingn Donottagyourkeywithyourroomnumberand/ornamen EnsureyourIDcardiswithyouatalltimesn IDcardsarenottransferable

Security 9XX 8

Security

The Student Accommodation Code protects your rights to a safe, good quality place to live. It outlines everything you should expect from your university or college accommodation as well as your responsibilities as a tenant.

Following the change in the Housing Act 2004 all UK universities were required to sign up to an approved code of practice. The code of practice provider for Roehampton is the Student Accommodation Code from Universities UK. For more information refer to thesac.org.uk

TheStudentAccommodationCodeprotectsyourrightstoasafe,goodqualityplacetolive.Itoutlineseverythingyoushouldexpectfromyouruniversityorcollegeaccommodationaswellasyourresponsibilitiesasatenant.Thisincludesthefollowingsixkeyareas:n Ahealthy,safeenvironmentn Timelyrepairsandmaintenancen Aclean,pleasantlivingenvironmentn Aformal,contractualrelationshipwithyourlandlordn Accesstohealthandwellbeingservicesn Alivingenvironmentfreefromanti-socialbehaviour

Code of Practice 11

Code of Practice

Each residence for first years has a Flat Rep. This is a more experienced student who helps all members of the flat to learn to live together constructively, understand College and University procedures and find out where help is available when needed.

Student Wellbeing Officers (SWO)Areherefor:n Studentsexperiencingdifficultieswhichmayaffecttheirstudies

Arehereto:n Supportstudentsthroughtheirdifficultiesandhelpthemtoachievetheir

qualificationsn Raiseawarenessandunderstandingofthedifficultiesexperiencedbystudentsat

universityn Offeradvicetoacademicstaffonhowtosupportstudentsexperiencingdifficulties

Offerstudents:n Emotionalandpsychologicalsupportforarangeofissuesn Supportforstudentswithdisabilitiesand/orlearningdifficultiesn Assistancewithrelationshipdifficultiesn Supportthroughdisciplinaryproceduresandappealsn Adviceonphysicalandmentalhealthissuesn Supportwithaccommodationissuesn Guidancewithacademicissues,changestotheprogrammeofstudyandappealsn Monitoringofvulnerablestudentsandunder-18sn SignpostingtootherservicesintheUniversityandrelevantexternalagencies

Contact your Student Wellbeing OfficerYoucancontacttheSWOfortheCollegewhereyoustudyorwhereyoulive.

Digby Stuart College: Humanities,SocialSciences,EnglishandCreativeWriting,Drama,Theatre andPerformance.EmilyCookson-Williams,emily.cookson@roehampton.ac.uk02083923167

Froebel College:Education,DanceSophieCutforth,sophie.cutforth@roehampton.ac.uk,02083923304

Southlands College:Business,Media,CultureandLanguageJoEskdale,j.eskdale@roehampton.ac.uk,02083923402

Whitelands College:LifeSciences,PsychologyGloriaWilliamson,gloria.williamson@roehampton.ac.uk,02083923502

StudentWellbeingOfficers(SWO)areavailablebyappointmentandhavedailydrop-intimesthroughoutterm-timeat1–2pmintheWellbeingCentre,RichardsonBuilding.

Flat Reps | Residential SupportEachresidenceforfirstyearshasaFlat Rep.Thisisamoreexperiencedstudentwhohelpsallmembersoftheflattolearntolivetogetherconstructively,understandCollegeandUniversityproceduresandfindoutwherehelpisavailablewhenneeded.

FlatRepsaretheretoactasaliaisonbetweenstudents,theStudents’Union,theCollegeTeamandAccommodationServices.TheCollegeLifeDevelopmentOfficersareresponsiblefortheco-ordinationoftheflatreps.

EachCollegeisalsoassignedaCollege President of the RSU,whoisaresident.YoucanalsoapproachotherofficersintheStudents’Union,ortheCollegeLifeDevelopmentOfficer.

College Wardens (CW)areoncallthroughoutthenighttohelpprovidesupportifanemergencyarises.Ifyouneedtheirsupport,pleasecontactSecurityontheiremergencynumberbydiallingextension:3333(02083923333fromanexternalphone)andtheywillcontacttheCWforyou.

Wellbeing and support 13

Wellbeing and support

If you have a medical condition or disability which means you need a particular room type, any adaptions or are unable to live off campus, please include this information when you apply for accommodation.

Keep healthyYouwillfindup-to-dateadviceonCovid-19andthestepswearetakingtokeepyousafeonourwebsite. https://www.roehampton.ac.uk/coronavirus/guidance-for-students/.

Itisimportantthatyourdietcontainsabalanceofprotein,fruitandvegetables.Ready-mademealsandtakeawaysaretheeasiestoptions,buttheyareafastwaytogobroke.Thinkaboutlookingforrecipesonlineorinvestinacookbook–thereareanumberouttherespecificallyaimedatstudentsandstudentbudgets.Ifyoucanread,youcancook!

ThereisusefuladviceontheNHSwebsiteregardinghealthylivingandfoodsafety.nhs.uk/live-well/

Medical needsIfyouhaveamedicalconditionordisabilitywhichmeansyouneedaparticularroomtype,anyadaptionsorareunabletoliveoffcampus,pleaseincludethisinformationwhenyouapplyforaccommodation.

Youshouldalsocompleteandreturnaself-assessmentform,partofwhichinvolvesobtainingconfirmationfromamedicalprofessional.YoucanfindtheformonourDisabilityServiceswebpage.

YoucanalsocontactDisabilityServicesdirectly:

DisabilityTel:02083923636Email:disabilities@roehampton.ac.uk

Mental Health AdvisersOurmentalhealthadviserscansupportyouifyouareexperiencingdifficultiesrelated toamentalhealthdiagnosis.Thiscaninvolveprovidingintervention,offeringadviceandguidance,signpostingtospecialistsupportandworkingwithstudentstostrengthen self-managementstrategies.Tomakeanappointment,pleasecontactyourStudentWellbeingOfficer.

CounsellingWeprovidearangeofconfidentialcounsellingtohelpyouaddresspersonaloremotionalproblemsandhelpyoudevelopemotionalresilience.Ifyou,orsomeoneyouknow,needscounsellingsupportpleaseemailhealth&wellbeing@roehampton.ac.uk

Financial supportTheStudentFinanceTeamisbasedintheRichardsonBuildinginDigbyStuartCollege.Youcancontacttheteambyemailingstudentfinance@roehampton.ac.ukorcalling 02083923090forguidanceandadvice.IfyouneedhelpfinanciallyorhelpwithStudentFinanceEngland,youareencouragedtocometotheofficebetween9.30amand3.30pm,MondaytoFriday.

MoreinformationaboutallofthesupportavailablecanbefoundonourStudentPortal.https://portal.roehampton.ac.uk/information/student-support/

Wellbeing and support 15Wellbeing and support 14

The Student Medical Centre is situated in Old Court, in the grounds of Froebel College and is open between 9.30am and 5.00pm, Monday to Friday during term-time only. Outside term-time please call or visit the main site, Putneymead Group Medical Practice. Contact info, opening hours and other details can be found at: putneymead.co.uk.

ChaplaincyTheUniversityofRoehamptonisadiversecommunityofstudentsandstaff.Withinthatdiversityarepeopleofdifferentfaithbackgroundsandthosewithnofaith,includingagnostics,atheistsandhumanists.TheUniversityacknowledgesthecontributionthatallmaketotheenrichmentofitscommunity.TheUniversityworkswithitsCollegesandwithanumberoffaithgroupstoprovidepastoralsupportforallwhoseekitthroughChaplaincy.

ForfurtherinformationabouttheservicesofferedbytheChaplaincyandforthecontactdetailsofthechaplainsandadvisersvisittheChaplaincypageonourwebsite.

Health and wellbeing Student Medical Centre (GP services on campus)TheStudentMedicalCentreisyouron-campusGPsurgeryandassuchweareuniquelyplacedtohelpyoumanageyourhealthcareneeds.Thisacademicyearitismoreimportantthaneverthatyouregisteronlinepriortoyourarrivaltoensurethatyourhealthcarerecordscanbetransferredfromyourcurrentpracticeingoodtime.InlinewithcurrentCovid-19managementwewillbeofferingamixtureoffacetoface,telephoneandvideoconsultationsasappropriateandelectronictransferofprescriptionstolocalpharmaciestoreducethenumberoftimesstudentsneedtoattendthemedicalcentre.Wewillnotbeabletoofferyouanappointmentunlessyouareregistered.

www.putneymead.co.uk/smc-home

PublicHealthEnglandadviseallstudentswhoarestartinguniversityinSeptembertoensurethattheirimmunisationscheduleisuptodate,specificallythisincludeshavinghad2dosesoftheMMRvaccineandaMeningitisACWYvaccine.Ifyouareunabletoobtainthesepriortoyourarrival,pleasebookanappointmentassoonaspossiblewhenyouareoncampus.

TheMedicalCentreislocatedinFroebelCollegeatOldCourt,thesurgeryisopen9.30amto5pmMondaytoFridayduringterm-time.DuringEaster,ChristmasandSummerbreaks,patientsareseenatPutneymeadGroupMedicalPracticeinPutney.

Youdonothavetoliveoncampustoregisterwithus,simplyregisterbyclickingonthislinkandcompletingtheform:www.campusdoctor.co.uk/roehampton

IfyouareaninternationalstudentpleaseseeourwebsiteregardingNHSservices.

www.putneymead.co.uk/smc-international-students

Ifyouhaveamedicalconditionthatmayrequireyoutoalertafirstaider,youshouldbrieftheSecuritystaffasaprecaution.ItisalsoadvisabletotellyourStudentWellbeingOfficerorDisabilityServices.

YouwillneedtoregisterfordentalservicesseparatelyastheyarenotpartofGPservices.YoucanfindlocaldentistsontheNHSChoiceswebsite.

IfyouneedmedicalhelporadvicewhenthecentreisclosedpleasecalltheNHS111servicebydialling111(freefromlandlinesormobilephones)oronlineat https://111.nhs.uk/.

Our mental health advisers can support you if you are experiencing difficulties related to a mental health diagnosis.

Wellbeing and support 17Wellbeing and support 16

Play Roehampton offers lots of exciting social activities and new things to try.

Sport and Active Communities – Something for everyone in our community Sport Roehampton–forsportystudentsandthosewantingtocompete,withover30clubsandsports.TeamsplayinBUCS(BritishUniversitiesandCollegesSport)andotherregionalcompetitions.AccesstoexcellentlocalfacilitiesincludingNationalTennisCentreandBankofEnglandGround.

Play Roehampton–lotsofexcitingsocialactivitiesandnewthingstotry.Greatwaytosocialiseandbeactivetosupportyourphysicalandmentalwellbeing.Playoffers‘LearnTo’programmeswhereyoucanlearnnewskillsandhavefun.

Gym Roehampton –on-campusgymmanagedbyNuffieldHealth.NewlyexpandedspaceiswellstockedwithagreatselectionofequipmentandmachinesaswellasastateoftheartrangeofvirtualfitnessclasseswithLesMills.

Expertstaffofferservicesforstudentsincludingmassage,healthMOTsandavarietyofflexiblepaymentandmembershipoptions.

FormoreinformationpleasevisittheSportandActiveCommunitiestabonthe StudentPortal.

ANNUAL MEMBERSHIPWe have a range of flexible memberships on offer for all our programmes and activities. Look out for lots of taster sessions, free activities and subsidised memberships across the year. 

Follow us on social media and or head to our webpage for latest info and membership details.

@sportroe and @gymroehampton                                   

@sportroehampton 

https://www.roehampton.ac.uk/student-life/sport-roehampton/

Get to a safe place away from the fire and dial the University’s emergency number 3333 or (020 8392 3333 on your mobile phone) and report the location and nature of the fire

Fire is a significant hazard in residential accommodation. Most people underestimate the rapid speed at which fire, smoke and toxic gases spread through a building during a fire. It is important that you read the Fire Action Notice by the red ‘Break Glass’ Fire Alarm Call Points in your accommodation or academic building, detailing what to do if there is a fire or emergency.

COVID-19 Fire Safety Amendments: For the most up to date Fire and Emergency Procedures that help prevent the spread of COVID-19 please visit the Fire Safety intranet page on the Student Portal.

Pleaseemailhealthandsafety@roehampton.ac.ukifyouhaveanyquestionsorconcernsaboutfiresafetyattheUniversity.

If you discover a fire or see smoke:n Findthenearest fire alarm ‘break glass’ call point (usuallynexttoescaperoutedoors

andexits)pressthemiddle,whichwillactivatethefirealarmandalertcampussecurityn GettoasafeplaceawayfromthefireanddialtheUniversity’semergencynumber3333

or(020 8392 3333 onyourmobilephone)andreportthelocationandnatureofthefiren ThengoquicklytotheAssemblyPointandwaitforfurtherinstructionsn IfitissafetodosobeforeyougototheAssemblyPoint,checkforotherpeopleatrisk

nearthefire(theymaybeasleeporneedhelptoescape),andclosedoorsandwindows

If the fire alarm sounds:n Immediatelystopwhateveryouaredoingn Switchoffanycookingequipmentandclosethedoorofyourflatorfloorbehindyoun Donotstoptocollectpersonalbelongingsn Leaveimmediatelybythenearestemergencyexit,gototheassemblypointand

staythereuntilyoureceivefurtherinstructionsfromSecurity,firewardensoremergencyservices

n Ifyouhavevisitorsmakesuretheyleavewithyoun Donotre-enterthebuildinguntilinstructedtodoson Reportanyimportantinformationtothepersonincharge,forexampleifyouknow

someonehasn’tevacuated

Fire safety precautions Thefollowingprecautionswillreducethelikelihoodoffirestartingandwillprotectagainstitsconsequences.

SmokingandvapinginsideanyUniversitybuildingisforbidden.Smokinginsideanybuildingisacriminaloffencewhichwillresultindisciplinaryproceedingsandevictionfromyouraccommodation.

Non-LEDfairylights,candles,incense,oilburnersandsimilaritemsareprohibitedandtheuseofanysuchisinbreachofyourAccommodationAgreement.Therewillbeafinancialpenaltyandstudentsrisklosingtherightofresidence.

CookingYoumustbecarefulwhenyoucook.Topreventfiresfollowtheadvicebelow:n Makesureyougiveyourcookingyourfullattention.Therehavebeenfourserious

kitchenfiresoverthepasttwoyearsbecausestudentslefttheircookingunattendedforashorttime.

n Neveruseatraditionalchippanordeepfatfryer–theyarenotpermittedinourkitchens.n Ifyouarecalledawayfromthecooker,evenbriefly,alwaysturnoffthecooker,hobor

microwaveandtakepansofftheheatsource.n Keeptheovenandhobcleantopreventafire.Youmaybechargedtocleanitif

Fire Safety 19XX 18

Fire Safety

If you see smoke or fire you should immediately get out and raise the alarm then go to the Assembly Point.

Duringafirealarmyoumustnotusethelifts.Residents(andguests)whohavedifficultiesusingstairsshouldmakethemselvesknowntoDisabilityServiceswhentheyfirstarrive,sothatadditionalassistancecanbeprovidedintheeventofanevacuationofthebuilding.

Fire alarm testing and drillsItisalegalrequirementthatallfirealarmsaretestedregularly.TheUniversityisalsoobligatedtotesteachdetectoreveryyear.Therewillbeunannouncedfiredrillsandyoumustrespondappropriatelytothefirealarm.

Using fire extinguishersAppropriatefireextinguishersareprovidedincommunalareasbuttheyareonlyfortheuseoftrainedpeople.IfyouseesmokeorfireyoushouldimmediatelygetoutandraisethealarmthengototheAssemblyPoint.

Eviction warningCertainactivitiesinaccommodationaresoserioustheyaredealtwithunderStudentCodeofConductandDisciplinaryPolicy.Underyouraccommodationcontract,thefollowingcouldleadtoevictionfromyourflat:n Coveringortamperingwithasmokedetectorn Misuseortamperingwithfiresafetyequipmentsuchasmanualcall-pointsorfire

extinguishersn Possession,use,creationordealingofillegaldrugsn Smoking,usingcandles,incensesticksoranyothertypeofburningorsmoulderingitemn Using,orthreateningtouse,physicalviolencen Possessionoruseofafirearmorotheroffensiveweaponn Misuseofabalcony

Fire Safety 21Fire Safety 20

Fire doors prevent the spread of fire and smoke. Fire doors (bedroom, kitchen and front doors) must never be wedged or propped open. Some of our kitchens are fitted with ‘door watchers’ which will sound an alarm if the kitchen door is held open for too long.

cleaningoperativesdeemittoodirty.n IfthecookercontrolknobsaredifficulttoturnreportthistoMaintenance.n Metalandfoilmustneverbeputinamicrowaveoven.Neveroperateyourmicrowave

ifthereisnothinginsideit.n Disposablebarbecuesarestrictlyforbiddenindoors.Ifyouwouldliketohavea

barbecueoutside,youmustcompleteabookingformwhichcanbefoundontheInformationforStudentsinHallspageontheStudentPortal.

Escape routes Youneedtobefamiliarwiththeescaperoutesinyouraccommodationbuilding.Considerthealternativeescaperoutesincaseyournormalrouteisunavailable.ThroughouttheUniversitythereareFireActionnoticesintheexitroutesofthebuildings.TheFireActionnoticesareusuallylocatednexttothefirealarm‘breakglass’callpoints.Aswellastheemergencyinstructions,thenoticeshowsthelocationandnumberoftheAssemblyPointforthebuilding.Fireexitroutesaremarkedbythegreenandwhite‘runningman’exitsignsabovedoors.

Fire safety equipment Donottamperwith,obstructorremoveanynoticeorequipmentprovidedforfiresafety–itisacriminaloffencetodosoandputsyourlifeandothersatrisk.Eachresidencehasacomprehensivefiresafetysystemofsmokeandheatdetectors,fireextinguishersandfireblankets.Anypersonwhoknowinglyorrecklesslymisusesthefiresafetyequipment,orwhosetsoffanyfirealarmwithoutgoodcausewillbesubjecttodisciplinaryactionwhichmayresultinyoubeingevictedfromyouraccommodation.BeawarethatfalseormaliciouscallstotheFireBrigadecanleadtocriminalproceedings.YouwillbechargedwiththecoststoreplaceequipmentandtoreimbursetheUniversityforfeeschargedbytheLondonFireBrigadeforafalseattendance.

Keep all fire doors closedFiredoorspreventthespreadoffireandsmoke.Firedoors(bedroom,kitchenandfrontdoors)mustneverbewedgedorproppedopen.Someofourkitchensarefittedwith‘doorwatchers’whichwillsoundanalarmifthekitchendoorisheldopenfortoolong.

Do not obstruct fire routes or doorwaysIfyoufindroutesblockedinanywayinformCampusSecurityimmediately.Donotleaveanyrubbishorbelongingsoutsideyourbedroomdoororinanycorridorsandescaperoutesastheycancauseobstructionandarecombustible.PleasecontacttheUniversity’shelpdeskifyouneedtodisposeoflargeboxesoralargenumberofbags.

Detectors are sensitive – carelessness could cause a full-scale alarmTakecare–thealarmsystemisveryeffectiveandverysensitive.Detectorscanbeaccidentallyactivatedifexposedtosteamfromshowers,steamorsmokefromcooking,aerosolspraysorhairdryersandhairtongs.Keepkitchenandbedroomdoorsclosedtorestricttheescapeofshowerandcookingsteam,andnormalcookingsmoke.

Electrical equipmentElectricalappliancesshouldbeswitchedoffatthemainsandunpluggedafteruse.OnlygoodqualityCE-markedandcorrectlyfusedelectricalequipmentmaybeused.Alwayschecktheequipmentforanydamagebeforeyouuseit.TheUniversitycansafetytestyourequipmentforyou.

Unattended appliances Donotleaveanycookingappliance,toaster,kettle,iron,etc.unattendedwhilebeingused.Alwaysmakesuretheyareswitchedoffwhenyouhavefinishedusingthem.Smokeofanykindwilltriggerthealarmsandinconveniencemanypeople,especiallythosewithdisabilities.

DisabilityIfyouhaveadisability,forexampleahearingorvisionimpairment,orreducedmobility,thatmayputyouatriskintheeventofanemergency,pleasenotifyAccommodationServicesandDisabilityServices.AnappropriatePersonalEmergencyEvacuationPlan(PEEP)willbecreatedwithyou.

Do not use lifts

Do not leave any cooking appliance, toaster, kettle, iron, etc. unattended while being used. Always make sure they are switched off when you have finished using them.

On arrival you will be provided with an ethernet cable and information on how to connect. In addition, 24-hour computer suites are available across the campus and Wi-Fi is available across the campus including the Library and catering areas.

Telephone and internet servicesThereareinternalphonesineachflat/hallofresidenceandapublicpayphoneavailableonFroebelcampus.

Wi-Fiisavailableinallbedroomsandcommunalareasincludingkitchens.

ConnectingtotheInternetviaacable(ResNet)isavailableineverystudentbedroom.

Onarrivalyouwillbeprovidedwithanethernetcableandinformationonhowtoconnect.Inaddition,24-hourcomputersuitesareavailableacrossthecampusandWi-FiisavailableacrossthecampusincludingtheLibraryandcateringareas.

Ifyouhaveaproblemwiththeconnectionreportitthrough:n ServiceDesk servicedesk.roehampton.ac.ukn Callusonext6000or02083926000between8amand6pmMondaytoFriday

InformationisalsoavailableontheStudentPortal.

Notice boardsRemembertolookatnoticeboardsregularly.Alotofinformationispostedonthem.

EmailFromtimetotimewemayneedtocontactyoutopassonimportantinformation.Onceinresidence,thiswillbesenttoyourUniversityemailaddress,sopleasecheckthisregularly.

Collection of student postTheUniversityhasacentralisedstudentpostroomlocatedatStuartlodge,withtheexceptionofWhitelands.

Duringyourstayyoushouldusetheaddressshownbelow.

FullName/DSPS (please use the initials that relate to your residence and make sure they follow your name)UniversityofRoehamptonRoom&BlockRoehamptonLaneLondonSW155PU

DSPS DigbyStuartEGPS ElmGroveFCPS FroebelCHPS ChadwickHallMCPS MountClareSCPS SouthlandsWCPS Whitelands

WhenparcelsareprocessedyouwillreceiveanemailfromPitneyBowestellingyouyouritemisreadyforcollection.IDmustbeshownatalltimes.

PostandparcelsshouldbecollectedASAP,failuretodosocouldresultinitemsbeingreturnedtosenderasuncollected.

Whitelandsstudentsshouldusetheaddressbelow:Whitelandspostiscollectedfromthemainreception.

FullName/WCPSUniversityofRoehamptonWhitelandsCollegeHolybourneAvenueLondonSW154JD

Communication facilities and post 23

Communication

facilities and post

For planned maintenance seven days’ notice will normally be given, although this will not always be possible with unplanned (reactive) maintenance.

All maintenance jobs should be reported online via our Service Desk, or you can call us between 8am and 6pm Monday to Friday.

Go to the ServiceDesk homepage: https://servicedesk.roehampton.ac.ukEmail: servicedesk@roehampton.ac.ukPhone: 020 8392 6000

For out-of-hours emergencies (such as a flood) call Security on extension 3333 from an internal phone or 020 8392 3333 from a mobile.

Fromtimetotimemaintenanceworkmayneedtobeundertakenwhilestudentsarestillinresidence.Insuchinstancesinconveniencetoresidentswillbeminimised.Forplannedmaintenancesevendays’noticewillnormallybegiven,althoughthiswillnotalwaysbepossiblewithunplanned(reactive)maintenance.Forurgentworktheminimumnoticeperiodshouldbe24hoursunlessanemergencyrequiresimmediateaction.

Ifyoureportamaintenanceproblemwithyourroomyoucanexpectustoenteryourroomtomakethenecessaryrepairs.Youdonothavetobepresent.

Repairs and maintenance 25

Repairs and

maintenance

Category Example (not exhaustive) Initial inspection and/or initial repair(3)

Full repair or replacement

Target to achieve within SLA

CriticalWorkwhichifnotcarriedoutimmediatelywillendangerthehealthandsafetyofpeopleand/orcausingmajordamagetobuildingsoraffectingbuildingsecurity.

Gasleak

Lossofelectricalsupplytoabuilding

Lossofheatingtoabuilding

Majorwaterleaks

Persontrappedinlift/room

Blockedtoilets

Fire

1hourbetweenthehoursof8amand4pmMondaytoFriday2hoursoutsideofabove

5workingdaysProvidedpartsareavailable

95%

HighThisisworkwhichdoesnotpresentanimmediatethreattothehealthandsafetyofpeoplebutwhichrequiresaswiftresponsetopreventdeteriorationinservicesorincreaseddamage.

Blockeddrains

Brokenwindow (wheresecurity/heatlossissue)

Lossofheating,waterorpowertoaroom/flat

Roomsecurity–lockbroken,nokey

Nopower/lightingtocommunalareas(withinflat)

1workingday 5workingdays(windows30days)Providedpartsareavailable

95%

RoutineThisiswork,whichifnotattendedto,couldresultinareductioninthequalityoftheserviceprovidedorpresentsinconvenience.

Lossofelectricalsupply–singlesocket

Onelightout(ofseveral) inasingleroom

Oneradiatornotworking

Drippingtaps

Pestse.g.rodents,insects

Removalofmould

Lossofinternetinbedroom

5workingdays 30days 90%

LowThisisworkofaroutinenatureorwhichisdesirablebutnotessentialtohealthandsafetyorcomfort

Minordecoration

Replacementofdamagedfloorcovering

Otherminorrepairs/plannedmaintenance

Damaged/missingfurniture

30days 90days 90%

Please be aware that throughout the year, maintenance staff will be carrying out routine water safety testing and monitoring such as showerhead cleaning.

Instructions InstructionsontheoperationofappliancessuppliedbytheUniversitysuchasheatersandovenswillbeavailableonlineorinyourkitchen.

The following electrical items are not allowed in bedroomsn Fridges(includingminicoolers)unlessrequiredformedicinestoragen Electricfiresandfanheatersn Microwaveovensn Electricorgasovensn Kettlesn Toastersn Toastedsandwichmakersn Ricecookersn Anyothercookingappliance

Fairy lightsFairylightsarepermittedinyourroomonlyifyoufollowthesepoints:

n FairylightsmustbeLEDtypen SourcedfromareputablesupplierandCEmarkedn Maintainedingoodconditionandinspectedfordamagebeforeusen Thelightsmustbeusedappropriatelyandaccordingtothemanufacturer’ssafety

instructionsn Lightsmustbeturnedoffandunpluggedwhentheroomisunoccupied

Water safetyPleasebeawarethatthroughouttheyear,maintenancestaffwillbecarryingoutroutinewatersafetytestingandmonitoringsuchasshowerheadcleaning.

Thiswillinvolvestaffvisitingensuitebedroomstocheckandreplaceshowerheads.Notificationisgiveninadvance.

We aim to respond fully to your complaint within five working days of acknowledgment but will keep you informed if our investigations take longer.

Service Level AgreementThetableonpage25showstheresidentialmaintenanceservicelevelagreement.Itwillactasaguidelinetotheresponsetimesyoucanexpectonceajobhasbeenreported.

Infestation and pests TheUniversitygroundsarehometoawiderangeofwildlifeandthecloseproximitytohumansmakesthemquitetame.

Residentscantakeactiontoavoidpestproblemsdeveloping;themosteffectiveoftheseisavoidingleavingfoodaroundonworktopsorfooddebris/sugarydrinksonfloorsinkitchensorbedrooms.

PestproblemscanbereportedonlineviaourServiceDesk,oryoucancallusonext6000or02083926000between8amand6pmMondaytoFriday.Thisincludesants,waspnestsandanyotherpestissuesthatmaybenoticed.

Urgentissueswillbereportedtoourpestcontrolcompanystraightawayonaweekdayandwillgenerallybedealtwiththesameday.Ifthisisnotpossibleduetothetimeofreporting,domesticstaffwillusuallybeabletotakesomecorrectiveactionuntilthespecialistscanattend.

Complaints – how to register Ifyouhaveacomplaint,youshouldletusknowassoonaspossiblewithinfourweeksoftheeventoraction.Inthefirstinstanceyoucanmakeyourcomplaintbyemailtoaccommodation@roehampton.ac.uk.

Yourcomplaintshouldinclude:n Thehelpdesknumberissuedatthetimeofloggingyourcomplaint(ifitrelatesto

maintenanceissues)n Natureofcomplaintn Dateissuefirstarosen Buildingandroomnumbern Yourcontactdetails.Yourcomplaintwillbeacknowledgedwithintwoworkingdays.

Weaimtorespondfullytoyourcomplaintwithinfiveworkingdaysofacknowledgmentbutwillkeepyouinformedifourinvestigationstakelonger.

IfyouaredissatisfiedwiththeoutcomeofthecomplaintyoucanresubmityourcomplaintinwritingtotheDirectorofEstatesandFacilitiesforreview.

If,aftercompletingtheaboveprocess,youarenotsatisfied,youcanmakeaStage3formalcomplaintundertheUniversityofRoehamptonStudentComplaintsProcedure.

IfyouneedhelpwithmakingyourcomplaintyoucancontactanadviserattheStudents’UnionorifyourcomplaintrelatestoaserviceortreatmentfromanofficeordepartmentoutsideofEstatesandCampusServices,pleasereadtheUniversity’sStudentComplaintsProcedure.

Electrical appliancesPortable appliance testing for electrical items. AllelectricalportableapplianceswillbePortableApplianceTested(PAT)byan external,qualifiedelectricalengineer,appointedbytheUniversity,atthestartofyourstayinresidence.

Thistestingisanimportantpartofanyhealthandsafetypolicy.ItwillincludeyourpersonalitemsaswellasthoseprovidedbytheUniversity.Youwillbenotifiedofthedateandproceduresinvolved.Ifthetesterfindsthatanitemofequipmentispotentiallyunsafe,theywillremovethisequipmentandithandittotheCollegeAccommodationOfficerwhowillnotifyyouoftheremoval.

Likewiseifanymemberofstaffexpressesconcernsoverthesafetyofapieceofpersonalelectricalequipment,theywillnotifyAccommodationServiceswhowillarrangetohaveitremovedandnotifyyouofitsremoval.

IfyouareanInternationalstudentpleasenote:ItisarequirementoftheBritishStandardsAssociation(BSA)thatallelectricalequipmentusedinthiscountryconformstothesestandards.Toensurethatyouarecompliantyouneedtouseafusedadapter.Pleaseaskandwewillassistyouifnecessary.

All electrical portable appliances will be Portable Appliance Tested (PAT) by an external, qualified electrical engineer, appointed by the University, at the start of your stay in residence.

Repairs and maintenance 27Repairs and maintenance 26

One overnight visitor (over the age of 18) at a time is permitted in the University of Roehampton accommodation, but as their host you will be responsible for their conduct and behaviour at all times.

KitchenWeprovide:n Amicrowaven Kettlen Toastern Ironn Ironingboardn Hoovern Mopandbucket

Youwillneedtobring:n Cookingutensilsn Cutleryn Crockeryn Teatowel

AlternativelyyoucanpurchaseakitchenpackthroughtheRoehamptonEstore.

Bedroom Foryourroomyouwillneedtobring:n Bedding(unlessyouhavepurchasedapackorthebeddingandlinenchangeservice)n Towels(unlessyouhavepurchasedthebeddingandlinenchangeservice)n Cleaningproductsforyourroom(unlessyouhavepurchasedaroomcleaningservice)n Oneormorepillows

Bedroomswillcontainabed,mattressandmattresscover,deskwithdrawers,deskchair,curtains,wardrobe,shelvingandawastebin.

How to be a considerate flat maten Berespectfulandconsideratetofellowresidents,acceptingthateveryoneis

individualandyouallneedtolivetogether.n Avoidcreatingnoiseatanytimewhichdisturbsothers.n Keepyourroomandallsharedareastidy(includingthekitchens)anddonot

obstructcommunalareas.Failuretodosowillleadtoawarningbycleaningstaff,whichcouldleadtoyoubeingchargedforadeepcleaningservice.

n Donotshareyourroom.Complywiththeguestpolicywhichallowsforonly oneovernightguest(whomustbeover18)atatimefornomorethanthreeconsecutivenights.

n Itisyourresponsibilitytoalwayslockthebuildingfrontdoorandflatentrancedoorwhenleavingorenteringyouraccommodation,andtolockyourbedroomdoorwhenitisunoccupied.

Guest policiesOneovernightvisitor(overtheageof18)atatimeispermittedintheUniversityofRoehamptonaccommodation,butastheirhostyouwillberesponsiblefortheirconductandbehaviouratalltimes.AllguestsmustbebookedinwithSecurityby2amifstayingoncampusortheymustleavethecampusby2am.Residentswhowishtohaveanovernightvisitormustsignthevisitorinandgivetheirnameandroomnumberalongwiththenameandaddressoftheirguest.ItisessentialforSecuritystafftoknowwhoisstayingoncampusincaseofafireorotheremergency.Residentstudentsmaynotentertainovernightguestsformorethaneightnightsinanyonecalendarmonthorthreeconsecutivenights,withexceptionsonlywithpriorapprovalfromAccommodationServices.

TheAccommodationtermsandconditionsunderCOVID-19allowtheUniversitytorestricttheattendanceofvisitorstotheAccommodation.

Living in Accommodation 29

Living in

Accommodation

Lock your door before you return the key (if you have one). Return all keys and key cards to the College Accommodation Officer or Security Services at Stuart Lodge in Digby Stuart College.

Departure procedureThefollowingproceduresshouldbefollowedcarefullywhenyouleaveyouraccommodation:1. Removeallpersonalitemsandeffectsfromyourroom,kitchenandbathroom.

Ensurethatyourecyclewherepossible.SkipsandrecyclingpointsarelocatedaroundtheHallsattheendoftheyeartohelpyoueasilydisposeofunwanteditems.Pleasenote,computersandelectricalequipmentmustbekeptseparate.Anythingleftbehindmaybedisposedofwithoutfurthernoticeandthecostsofdisposalwillbechargedtoyou.

2. Removeallrubbishandunwanteditemsfromtheaccommodation.3. Ensurethatallareasofyouraccommodationareleftcleanandingoodcondition.This

includescommunalareas.Failuretomaintainthepropertyingoodorderwillresultinchargesforcleaning,repairsorredecorationbeingdeductedfromyourdeposit.

4. Checkthatallitemsoftheoriginalinventoryarepresentandinanacceptableworkingcondition.Anyitemfoundinanunsuitableconditionforfutureusewillbereplacedandyoumaybechargedforthecostofreplacementorthecostmaybetakenfromyourdeposit.

Lockyourdoorbeforeyoureturnthekey(ifyouhaveone).ReturnallkeysandkeycardstotheCollegeAccommodationOfficerorSecurityServicesatStuartLodgeinDigbyStuartCollege.Ifyoufailtohandinyourkeysyouwillbechargedthereplacementcostandthisamountwillbedeductedfromyourdeposit.

Specificarrangementsmustbemadeforshippingofanygoodsondeparture.Weareunabletostoreanyitemsbeforecollection.

We recommend that for security purposes, you remove any identification from your room key. If you have lost your key please visit the Roehampton Estore to pay the replacement fee.

Loss of keys/Student IDYouareurgedtotakecareofyourStudentIDandkeysatalltimes.Werecommendthatforsecuritypurposes,youremoveanyidentificationfromyourroomkey.IfyouhavelostyourkeypleasevisittheRoehamptonEstoretopaythereplacementfee.ThereceiptforthispaymentshouldthenbebroughttotheAccommodationOfficeinMountClare.IfyouloseyourStudentIDpleasegotoSecurityServices,StuartLodge,DigbyStuartCollege.IfyouhavelostyourkeyorStudentIDoutsideworkinghours,callSecurityon02083923140andtheywillgiveyouaccesstoyourroom.YoumustshowsomeIDtosecuritytoconfirmyouridentity.

Accommodation feesFeesaredueatthebeginningofeachterm.Ifyoufindyourselfinasituationwhereyouthinkyouhaveaprobleminmeetingyourpayments,notifyAccommodationServicesimmediatelyandwewillworkwithyoutofindasolution.YoucanalsocontactaStudentWellbeingOfficerforadviceandsupport.Youareatriskofbeingevictedifyoudonotpay.Wewillchasedebtorswhofailtonotifyusofdifficultiesorwhomakenoattempttomeetagreedpaymentplans.

InsuranceBlockinsuranceprovidedbyEndsleighisincludedforallcampusaccommodation.Thiscoversyouforlossordamagetoyourcontentsandportablecomputerequipmentwhileinyourroomandforemergencyaccommodationifyourroomcan’tbelivedin.YoucanarrangeextrainsurancethroughEndsleighifrequired.TheUniversityofRoehamptondoesnotacceptliabilityforthelossof,ordamageto,personalproperty(ofstudents,staff,visitorsandotherpersons),whileonUniversityandCollegepremises.Vehicles(andcontents)parkedonthecampusareattheowner’sriskandtheUniversityacceptsnoresponsibilityforanydamageorlossessustainedbysuchvehicles.

endsleigh.co.uk/reviewcover

Television Licence IfyouwatchBBCprogrammesoniPlayer,orwatchanyliveTV,thenyouneedtobecoveredbyaTVLicence.Thisappliestoanydeviceyouuse,includingacomputer,laptop,mobilephoneortablet.It’sthelaw.ATVLicencecosts£157.50ayear.Youcanpayinonego,orspreadthecostweekly,monthlyorquarterly

tvl.co.uk/uni

Accidents and incidents Allstudentsareadvisedthattheyhavearesponsibilitytobemindfuloftheneedtomaintainasafeenvironmentandtoprotectotherswhomayneedtoenterthepremises.

AllSecurityOfficershavetraininginFirstAid.ShouldyouneedaFirstAider,pleasecontactSecurityServices.

AllaccidentsandotherseriousincidentsinvolvingdamagetopersonsorpropertyshouldbereportedtoSecurityandanAccident/IncidentReportFormshouldbecompleted.OnlinereportingisontheStudentPortalorbycontactinghealthandsafety@roehampton.ac.uk.

Itisimportantthatallresidentstaketheirobligationtoeachotherseriouslyandassiststaffbynotinfringingorseekingtoavoidsecuritymeasuresandbyreportinganyconcernsassoonaspossible.

If you watch BBC programmes on iPlayer, or watch any live TV, then you need to be covered by a TV Licence. This applies to any device you use, including a computer, laptop, mobile phone or tablet. It’s the law.

Living in Accommodation 30 Living in Accommodation 31

As soon as the liquid starts boiling, turn down the control knob. You can switch off the hob plate a short while before you finish cooking and the final stage will be completed on the accumulated heat.

Oven operation n Theoventemperatureselectiondialallowsyoutoadjusttheoventemperatureas

requiredforthefoodyouarecookingn Checkthefoodpackagingforcorrecttemperatureandcooktimesn Themostcommontemperaturesusedtocookwillbebetween180°Cto220°Cn Forfanovenssettheoventemperature20–40°Clowerthanwhenusing

conventionalovens

Hob operationToswitchonahotplate,turntherelevantcontrolknobtotherequiredheatsetting. Thecontrolknobcanbenumberedorhaveanimageshowingmaximumand minimumsettings.

IfthemarkingsarenotclearpleasereporttoMaintenance.

Hob hints Saucepansforuseonhobsshould:n Befairlyheavydutyn Fittheheatareaexactly,orbeslightlylargerforefficientuse,NEVERusesmallerpans

onalargerburnern Shouldhaveaflatbasetoensuregoodcontact.Thisisparticularlyimportantwhen

usingpansforhightemperaturefryingorpressurecooking

Assoonastheliquidstartsboiling,turndownthecontrolknob.Youcanswitchoffthehobplateashortwhilebeforeyoufinishcookingandthefinalstagewillbecompletedontheaccumulatedheat.Similarlystewsetc.cookedinwell-coveredsaucepanscookatlowertemperatureswhicharemoreeconomical.

Important reminders when cookingn NEVERleavecookingunattended,evenforveryshortdurationsn Ensurepansarelargeenoughtoavoidliquidsbeingspiltontothehobsn Neverleavethehobsswitchedonwithoutapanonthemorwithanemptypan

onthemn Neveruseatraditionalchippanordeepfatfryer–theyarenotpermittedinour

kitchensn Takecaretoneverlean/reachoverahotelectrichob.Alwayspointpanhandlesinwardor

overtheworksurfacetoavoidaccidentallyknockingoverapanasyoupassbyn Takecarewhenfryingfoodinhotoilorfat,astheoverheatedsplashedoil/fatcould

easilyigniteandstartafire,orresultinyourselforothersbeingburnedn Ifthecontrolknobsbecomedifficulttoturn,pleasecontactMaintenanceanddonot

usethecookingunit

Microwave operation 1. Placethefoodorliquidintoasinglemicrowave-safecontainer.Ensurethatthe

containeriscoveredwithamicrowave-safecovertoavoidsplatterandclosetheappliance’sdoor.Manynon-microwavecontainerscancrack,warp,shatter,bend or otherwise ruptureduringcooking.

2. Metal objectsofanysortarenottobeusedinthemicrowave.3. Setcookorreheattimeassuggestedfortheparticularfoodordrink.Pressthe

‘START’buttontobeginthemicrowavingsequence.Donotsetmicrowaveforexcessivecooktimes.

4. Theovenwillchimewhenitisfinished.Alwaysuseapotholderorovenmittwhenremovingcontainersfromthemicrowave.Openallcontainerscarefullyandbeawareofany steamthatmayhavebeenreleasedduringheating.

5. Whencooking,reheatinganddefrostingpre-packagedfoodsinthemicrowave,useonlythosefoodsmarked‘microwavable’bythefoodmanufacturer.Besuretoremovepackagingfromthefoodasrecommendedbythemanufacturer.Checkcontentsperiodicallyand(turnorstir)toensureevencooking.

Cooking 33

Cooking

Metal objects of any sort are not to be used in the microwave.

In order to help you to keep your flat clean, we will supply you with: A dry hoover, a dustpan and brush, and a mop and bucket. Any other cleaning materials for your room are your responsibility.

Communal areas of all flats are cleaned as stated below. Cleaners will carry out this work between 9am and 3pm – Monday to Friday. The following is a list of what will be done:

Kitchen(cleanedweekly)n Removerubbishfromyourdomestic/generalwastebin(blackbinliner)andrecycling

bin(clearbinliner),thiswillhappendailyn Wipedownkitchensurfaces–iftherearedirtydishesorpotsandpansintheway,the

surfaceswillnotbecleanedn Wipetheinsideofyourmicrowaven Wipethetopofyourstoven Sweepandmopyourkitchenfloorn Vacuumanycarpetspaceinyourkitchenarea

Hallway (cleaneddaily)n Vacuumthecarpetorsweepandmopfloors–nothingshouldbeleftincorridorsas

theyareallfireexits

Shared bathrooms(cleaneddaily)n Cleanthelavatoriesn Cleantheshowersandbath–pleaseensureallshampoos/showergels/razorsetc.

areremovedsothiscanbedonen Mopthefloors

Staircases (cleaneddaily)n Sweeporvacuumthestaircasesasappropriate–nothingshouldbeleftonstaircases

astheyareallfireexitsn Cleanthewindowsoninterconnectingdoors

Therehavebeenanumberofoccasionswherethevacuumcleanersprovidedinhallshavebeenusedtocleanupliquidspills.Thisisverydangerousastheyarenotdesignedforliquids.Theprovidedmopsshouldbeusedtoclean-upliquids.Ifavacuuminyourflatisdamagedbyincorrectuseresidentswillbechargedforthereplacement.

In order to help you to keep your flat clean, we will supply you with:Adryhoover(NOTforpickingupliquidspillages),adustpanandbrush,andamopandbucket.Anyothercleaningmaterialsforyourroom(orbathroomifensuite)areyourresponsibility.

Cleaning – Student responsibilitiesKitchenn Toensureallrubbishisbaggedappropriately,usingtherecyclingguidanceposters

providedinyourflatn Todoyourownwashingupregularlyandputitemsawayn Tocleantheinsideofyourovenandfridgen Tokeepthecommunalareascleanforallotherusersn Atweekends,youneedtoremoveyourrubbishfromthekitchenandplaceitinthe

appropriatebinoutsideyourbuilding.Should there be excessive rubbish bags – that is, more than would normally be expected daily – then you will be charged for their removal

n Pleasedonotputanythingsharplikebrokenglass,crockeryorknivesintorubbishbins.Therehavebeenincidentswherestaffhavebeeninjuredwhenremoving therubbishbagsfromkitchens.Ifyouhaveanyitemslikethisyoushould makeacleaningrequestontheServiceDeskandtheitemswillbecollected.

Bedroomsn Toremoverubbishandplaceintheappropriatebinsinthekitchen.Sanitarywaste

shouldbeputintoasmallbinlinerorcarrierbagfirst.n Tokeepallfloorspacevacuumedn Tokeepallwallsandsurfacesclean–dustingordampwipingn Toreporttoyourcleaneranyspillagesonyourcarpetssothatwemaytryandremove

thembeforetheystainn Toallowaccesstobedroomswhenrequired,fordomesticandmaintenancestaff

Cleaning 35

Cleaning

The root cause of condensation is poor ventilation. By making buildings more airtight, installing double glazed windows and modern insulation has become a major cause of condensation build up in properties.

Recycling You can put the following in the Mixed Recycling (clearbags)n Cleancansn Tinsn Plastic(bottles,traysandpots)n Papern Cardboardn Cleanfoodanddrinkcartonsn Glass

General Waste(Blackbags)takeseverythingelsebutnotelectricalequipment.Electricalwasteremovalneedstobebookedsoappropriatedisposalcanbearranged.YoucanrequestthisonlineviaourServiceDesk.

Outside your flat: n ClothesandShoes:inSCOPErecyclingbankatFroebelCollege.n Save10penceonhotdrinksatallcafesoncampusifyoubringyourownreusablemug.n Saynotoplastic.Bringyourownreusablebags.n Chooseloosefruitandvegetablesratherthanpackagedones.n Reuseandsave–FreeCycle,charityshopsandeBay.

Laundry locationTherearelaundries(£2.20awashand£1.20per50minutedry)withwashersanddryerslocatedasfollows:n Whitelands: basementofBeverleyn Southlands: groundfloorsofBlocksBandDn DigbyStuart: basementofLeeHouse,NewmanSoapandSuds,theHirstBuilding

andtwooutsidemachinesbetweenElmGroveandLeeHousen Froebel: groundfloorofAspenn Chadwick: basementofSouthbuildingn MountClare: groundfloorofPicasso

Cleaning 37Cleaning 36

Please respect each other’s property; this includes food. Taking food that is not yours is theft and could result in student disciplinary action.

En suite bathroomsn Tokeeptheshower,lavatoryandsinkcleanandfreeofsoapscumandlimescale(no

bleachshouldbeused)n Toregularlycleanthetiles,mirrorsandchromewithanappropriatebathroom

cleanern Towashtheshowercurtain(whereappropriate)

Staircases and corridorsn Tokeepcorridorsandstaircasesfreefromyourpropertyoranyrubbish

Sharpsboxesforcontaininghypodermicneedlescanbeobtainedonprescription(usinganFP10form)andtheindividualisrequiredtoarrangeappropriatedisposal.IfyouneedafridgeinyourroomformedicalreasonspleasecontactDisabilityServicesforapproval.

StudentswhoregularlyleavetheirkitchensinamessanddonotcleantheirfridgesandovensmayfindthemselvesfacingachargefordeepcleaningfromAccommodationServices.Pleaserespecteachother’sproperty;thisincludesfood.Takingfoodthatisnotyoursistheftandcouldresultinstudentdisciplinaryaction.

Condensation problems in your room Theamountofwaterintheairisdependentontheairtemperatureoritsrelativehumidity.Thewarmertheairthemoremoistureitwillcontainsomoreoftenthannot,hotairisrelativetohumidity.

Whenairissaturateditwillformbeadsofwateronanynon-absorbentsurfacethatiscolderthanthesaturatedair.This is condensation.

Thelowertemperatureairisunabletoretainmoisturesotheextramoistureisreleased,formingcondensationonwalls,windowpanes,metalwindowframesandothersurfaces.Ascondensationgenerallyformsonnon-absorbentsurfaces,oftencondensationisnotnoticeduntilmouldandmildewisformed.

Signs of condensationCondensationisdifferenttodamp,thoughtheyaresimilarinsomerespects.Theyareboth‘wet’.Dampcancausesaltresidueonwalls,staineddecorsandwalls,rustingandbreakdownofplastering.Ontheotherhand,condensationwillpresentonwetcurtainsorcarpetsandwindowsills.Checkwindowandsillsanditislikelyifcondensationispresentthatwaterwillbefound.Blackmouldusuallyappearswhenthereisahighincidenceofcondensation.

Where does the moisture in your room come from? Apersoncanproduce2kgofmoistureaday,withoutanyformofheating.Moistureproducedinanormalactivity1kg=1ltrcondensationPersonalwashing/bathing=1kgBreathingwhileasleep=0.3kgBreathingwhileawake=0.85kgCooking=3kgWashinganddryingclothes=5.5kg

Causes of condensationTherootcauseofcondensationispoorventilation.Bymakingbuildingsmoreairtight,installingdoubleglazedwindowsandmoderninsulationhasbecomeamajorcauseofcondensationbuildupinproperties.Asbuildingsbecamemoreairtight,whichisagreatmovetowardsenergyconservation,thedownsideispoorcirculationthatisanidealconditionforcondensationbuildup.

Preventing condensation in your roomn Improvingtheventilationinyourroomwillpreventandremedycondensationn Ventilateyourroomwhenusingthehandbasinbyopeningthewindowslightlyn Don’tdryclothesinyourroomn Keepthefurnitureafewinchesawayfromthewallssoaircancirculate

The University of Roehampton has a range of bars, social spaces and catering outlets to suit all tastes. Our venues host events including club nights, live music and weekly markets. Our outlets include various non-alcoholic spaces.

Colleges

Students at Roehampton benefit enormously from belonging to one of our four Colleges. Studying at a collegiate university gives you a sense of community; you are not only part of the University, but will also have an instant identity within the smaller world of your College.

Digby Stuart CollegeDigbyStuartwasestablishedin1874asateachertrainingcollegeforRomanCatholicwomen.TheCollegeowesitsexistencetothevisionoftheSocietyoftheSacredHeart,whosememberscontinuetosupporttheCollegeandtheUniversity.

Froebel CollegeFoundedin1892,theCollegewasestablishedtofurtherthevaluesofFriedrichFroebel,theGermaneducationalistwhopioneeredaholisticviewofchilddevelopment.ItisoneofBritain’smajorcentresforinitialteachertraining.

Southlands CollegeFoundedin1872,theCollegeoffersanopen,valuing,challengingandlearningcommunityforallofitsmembers.TheCollegeethosderivesfromandissustainedbyitsMethodistfoundation.Itoffersarangeofeventsandactivitiestohelpbuildandsupportthecommunity.

Whitelands CollegeFoundedin1841,theCollegeisoneofthefiveoldesthighereducationinstitutionsinEngland.Theflagshipwomen’scollegefortheChurchofEngland,itwasthefirstcollegeofhighereducationintheUKtoadmitwomen.Itoccupiesa14-acresiteoverlookingRichmondPark.

Catering and barsTheUniversityofRoehamptonhasarangeofbars,socialspacesandcateringoutletstosuitalltastes.Ourvenueshosteventsincludingclubnights,livemusicandweeklymarkets.Ouroutletsincludevariousnon-alcoholicspaces.

The Union BarTheUnionbaristheUniversity’smainsocialhubwithafullystockedbar,avarietyoffoodavailableat‘PubGrub’andapopularscheduleofeventsincludingbutnotlimitedtoquiznights,residentDJsandcocktailnightsthroughouttheweek.TheUnionBarandadjoiningMonteHallisalsohometopopularclubnightTHEBOP,heldeveryFridaynightthroughouttheterm.Withsomethingforeveryoneitistheperfectplacetomeetfriendsandrelaxafteralongday!

Froebel DinerTheFroebelDinerserveshotfoodMonday–FridayrangingfromroastdinnerstoourinterchangingspecialscounterswhichincludescurriesfromtheUrbanRajah!Fancysomethinglighter?Wealsohaveasaladandsubbarwhereyoucanchooseexactlywhatyouwantandgetyourlunchmaderightinfrontofyou.

StarbucksLocatedinFroebelDineryouwillalsofindourveryownStarbucks,whereyouwillbeabletopickupanicecoldicedcoffeeinthesummerandawarminghotchocolateinthewinteranddrinksforallmomentsinbetween!

Hive CaféTheHiveCaféisrunbyGrowhampton,theStudentUnion’ssocialenterprise.Thecaféhostsregularevents,includingfilmscreenings,apop-upthriftshop,bikeworkshop,livemusicandmore.ItservesfreshproducegrownoncampusataweeklyMarketDay. TheHiveisinDigbySquare,whichhasoutdoorseatingandatabletennistable.

Campus and transport 39

Campus and transport

The University advises resident students not to have a car. Everything you need is available locally or is easily accessible by public transport and parking in the locality is best left for students who live a distance away, or perhaps have children and need to drive.

Local shoppingTheUniversity’sstudentshop,DigbyShopsellsfoodtocookinhalls,sandwichesandhotsnacks,confectioneryandarangeofstudentessentials.ThereisalsoabranchofSantanderoncampus.

ThenearestlargesupermarketisASDAontheA3justafewbusstopsfromtheUniversity.Takethe265busfromtheoppositesideoftheroadtothemaincampusorthe85nearWhitelands.

ThereareanumberofshopsyoucanwalktoinDaneburyAvenue(nearWhitelands)includingaCo-op,apharmacy,apostoffice,SubwayandGreggs.

Car parkingThemaingatesatDigbyStuartandSouthlandscloseat8pmandre-openat5am.BetweenthesetimestheywillonlyopenfortheEmergencyServices.

TheFroebelgatesareonatimelockandwillcloseasfollows:

ClarenceLaneEntrance–6pmandRoehamptonLaneEntrance–8pm

PedestriangatecanstillbeaccessedwithstudentIDcard.

Studentscannotparkoncampusbetween8:30amand4.30pm(MondaytoFriday)duringtermtime.TheUniversityadvisesresidentstudentsnottohaveacar.Everythingyouneedisavailablelocallyoriseasilyaccessiblebypublictransportandparkinginthelocalityisbestleftforstudentswholiveadistanceaway,orperhapshavechildrenandneedtodrive.

Onlyregisteredstudentswithspecificrequirementsoramedicalconditionwillbeconsideredforaparkingpermittoallowthemtoparkon-campusduringtheweek.ParkingpermitsaremadeavailableatthediscretionofDisabilityServicesandonlytostudentswithexceptionalmedicalneeds.Studentsinpossessionofadisabledbluebadgeorthosewithhealthdifficultiesthatsignificantlyaffectmobilitymaybegrantedaparkingpermit.

Inallsuchcases,acurrentconsultant’sletterisrequired.Theletterneedstoclearlystatetherestrictionsthemedicalconditionplacesonmobilityandcapacitytowalktoandfromparkingspacesthatmightbeavailableinthelocalvicinity.

ThereissomeparkingalongRoehamptonLane.Studentscanbringtheircarsontocampusovernightbetween4.30pmand8:30am–youmustparkinaparkingbayandremoveyourcarbefore8:30am.AllguestvehiclesmustbesignedinwithSecurity.Anyvehiclenotshowingavalidpermitduringthehoursof8:30amand4.30pmisatriskofbeingissuedwithaparkingfinebySecuritythroughathirdpartyadministrator.PleasebeawarethatyourvehicledetailswillbeobtainedfromtheDVLA.

StudentscanalsopurchaseadaypermittoparkwithinQueenMary’sHospital.Thepermitcanbepurchasedfor£5fromtheSecurityServices,StuartLodge,DigbyStuartCollegeandmustbereturnedthesameday.ItmustbereturnedtoSecurityby11pmorthestudentisliableforanadditionalchargeof£5.

EnforcementDriversofvehiclesparkedinbreachoftheCarParkingPolicyareliabletoreceiveachargenotice.Carsparkedformorethan48hourswithoutpriorarrangementmayreceiveachargenoticeandremovalfromtheUniversityestate.

CyclingTheUniversityissurroundedbyquieterroadsandroutessignedforcyclists.ThereiseasyandpartiallytrafficfreeaccessbybicycleoverRichmondParkandWimbledonCommontoRichmond,KingstonandWimbledon.YoucanorderfreeLondoncyclemapsonline.VisittheTransportforLondonwebsitetoordermapno.9forroutescoveringRoehampton.

TocycletoPutneyyoucanuseacyclepaththroughtheparkinginQueenMary’shospital.Toexitthehospitalyouwillneedtoridethroughagatethatisonlyopenatspecifiedtimes.

Barnes Station is about 15 minutes’ walk from the main campus on Roehampton Lane or a short bus ride on the free University bus or bus No. 265. Trains from Barnes go to Clapham Junction, Waterloo, Kingston and Richmond among many other places.

The Digby Den and DinerTheDigbyDenisasocialspacethatincludessofas,large-screenTVs,kitchenspacetoallowstudentstowarmtheirownfoodandasmallstageareathatstudentsocietiesoftenusetoholdevents.TheDinerservesseasonalmainmealsincludingwarmingstews,piesandpastatonamejustafew.It’stheperfectplacetofindthathomecookedmealthatyou’remissing.Wealsohaveasalad/soupbarforthosedayswhenyouneedsomethingabitlighter.

The Digby Coffee Shop LocatedjustinsidetheDen,it’stheperfectplacetocatchupwithfriendsoveracupofteaorgrabatoastieandasoftdrinkonthewaytoyourlecture.

Digby ShopDigbyShop,locatedjustoffDigbySquare,istheUniversity’sstudentshop,sellingfoodtocookinhalls,sandwichesandhotsnacks,confectioneryandarangeofstudentessentials.

Library CaféLocatedinouraward-winningLibrary,whynottakeabreakfromstudyingandhavearestorativecoffeewithcakeorapaniniandsnacksifyoufancysomethingmoresubstantial.

Quad Café and Coffee Bites TheQuadinSouthlandsservesuparangeofdifferenthotfoodandsaladsdailybutweareknownforourgreatrangeofchickenfromhotwingstoperi-peribites.NextdooristhestudentsocialspaceTheReefwhereyouwillfindCoffeeBites.Hereyoucangrabacoffeewithfriendsorasandwichandsnacks.

The SettTheSettisasocialspacelocatedinWhitelandsCollege.Tokeepyougoingthroughoutthedayitisacoffeeshopsellingallyourfavouritesnacksbutbynightitreallycomestolifeturningintoabar,withapooltable,abigscreenandtheperfectviewsofsunsetsoverRichmondpark–whatmorecouldyouwant?

Whitelands CanteenTheWhitelandsCanteen,withviewsovertheextraordinarygroundswhereyoucanpickupallyourfavouritehomecookedmealswhichchangedailyandvaryfromPiri-PiriChicken,ThaicurriesandofcourseyourtraditionalfishandchipsFriday.

Pleasebeawarethatanyguestsmustbesignedinatthebaryouareusingandareyourresponsibilitywhileonsite.Remember,drinksensiblyandmakeyourselvesawareoftheAlcoholPolicywhichcanbefoundontheUniversitywebsite.

Public transportThereisawiderangeofpublictransportwithineasyreachoftheUniversity.

TrainBarnesStationisabout15minutes’walkfromthemaincampusonRoehamptonLaneorashortbusrideonthefreeUniversitybusorbusNo.265.TrainsfromBarnesgotoClaphamJunction,Waterloo,KingstonandRichmondamongmanyotherplaces.

UndergroundThenearestLondonUndergroundstationstotheUniversityarePutneyBridge,EastPutneyandHammersmith.

BusTheUniversityiswellservedbylocalbuses:265 Tolworth,NewMalden,ASDA,Roehampton,Barnes,PutneyBridge.493 Richmond,EastSheen,Roehampton,Southfields,Wimbledon,Tooting.85 Kingston,KingstonHill,ASDA,Roehampton,Putney.170 Roehampton,PutneyHeath,Wandsworth,Clapham,Victoria.430 Roehampton,Putney,Fulham,SouthKensington.

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Digby Shop, located just off Digby Square, is the University’s student shop, selling food to cook in halls, sandwiches and hot snacks, confectionary and a range of student essentials.

Anyone leaving a bicycle on University premises should be aware of the importance of having a robust lock and knowing how to use it effectively. We recommend you insure your bike.

Bicycle parkingTheUniversityhasbicyclesheltersoneachcampus.Bicyclesmustnotbekeptinyouraccommodation.

TherearebikeracksacrossthecampusandthereisacoveredcyclingstoragefacilitylocatedbetweenLeeHouseandElmGroveonDigbyStuart.ThisisaccessiblewithastafforstudentIDcardandhasroomfor100bikes.AlthoughyouneedanIDcardtoaccessthisarea,pleasestilllockyourbikes.

AnyoneleavingabicycleonUniversitypremisesshouldbeawareoftheimportanceofhavingarobustlockandknowinghowtouseiteffectively.Werecommendyouinsureyourbike.

Bicycles security advice n Alwayslockyourbicycle,evenifyouarejustleavingitforacoupleofminutesn Avoidisolatedplaces;leaveyourcyclewhereitcanbeseenn HardenedsteelD-shapedlocksarerecommendedastheminimumlockstandard;check

outSoldSecureforcertifiedlocks,oraskyourlocalbicycledealern Lockyourbicycleframetoanimmovableobject–abicyclerackorgroundanchors;

thievescanremovedrainpipesandliftbikesoffsignpostsn Makethelockandbicyclehardtomanoeuvrewhenparked–stopthievessmashingit

openbykeepingthelockawayfromtheground;keepthegapbetweenbikeandlocksmalln Secureremovableparts;lockbothwheelsandtheframetogethern Takeoutinsurance,eitherbyextendingyourhomecontentsinsuranceorthrougha

separatepolicy.Bicycleorganisationsandbikeshopsmayofferspecialistcovern Security-marktheframe

Snow and ice clearanceDuringperiodsofsnowandicyconditions,theUniversityfollowsprocedurestoensurethattherisksofslipsandfallsareminimisedasfaraspracticable.Themostriskyareasareattendedtofirstandatpresentthepriorityisasfollows:Steps–Slopes–Entrances–Paths

Pleasebeawarethatthegroundsareextensiveandthatfullclearanceinnotpossible,assuchanormallevelofcarewillneedtobetakenwhenwalkingaroundthecampusinperiodsoficeandsnow.

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