2020 FALL PRODUCT PROGRAM TRAINING · create their avatar •Encourage troops to send the...
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2020 FALL PRODUCT PROGRAM TRAINING Girl Scouts of FPO
Transcript of 2020 FALL PRODUCT PROGRAM TRAINING · create their avatar •Encourage troops to send the...
2020 FALL PRODUCT PROGRAM TRAINING
Girl Scouts of FPO
Welcome to
Alicia QuilantanCouncil Product Manager
Be an Approved Volunteer!•Be currently registered with GSUSA (2020/21 year) •Current Background Check on file•Fill out Service Unit Product/Cookie Manager Contract online
Getting Started
Resources•Council Product Manager: [email protected]•Girl Scouts of Silver Sage: www.girlscouts-ssc.org/cookies/fall-product
Service Unit Product Manager
Service Unit Product Manager
Resources for Troop Training•PowerPoint presentation (on our website)•Fall Product Program: Troop Manual•Troop and Parent Support: [email protected]
Troop Training
Tips for Training•Have a plan to distribute Troop Materials•Read everything! Familiarize yourself with all the materials•Be enthusiastic, ask for help, and have fun during training •Schedule training NOW!
Enabling the girl experience
VOLUNTEER LEVEL ACCESS
WELCOME TO YOUR CAMPAIGN
o Prior to Fall Product Program start, volunteers receive email invitation to M2OS
o Click link embedded in email to setup password
o After login, volunteers can return to council’s M2OS landing page
GETTING STARTED
• Watch troop training video
• Create your troop leader avatar
• Within M2OS, launch parent/guardian email blasts announcing troop participation in the Fall Product Program
• Manage nut card orders (after girl entry for any girls who didn’t enter their own paper orders)
• View reports
SERVICE UNIT DASHBOARD
• Send messages to troops
• Manage troop admin users
• Manage/edit girl and troop products
• View troop financials and payments made to council
• Troop sales summaries
• Delivery tickets
DELIVERY TICKETS
• Print delivery tickets by SU, troop or girl
• Available for products and rewards for easier picking and packing
• Option to include financials
REPORTS
• Click the Reports link from the SU Dashboard to view total sales or sales by product category
• Click a girl name to view the specific details of individual girls
• Link on dashboard Troop Summary/Amount Due Report
ME2® VOLUNTEER
PATCH
Troop Fall Product ChairsEarned by achieving $1,000 in total Troop sales
Service Unit Product ChairsEarned for $1 in total Service Unit sales
IMPORTANT DATES
• Program begins: September 15
• In-person girl order taking and girl delivered online order taking ends: October 18
• Last day for parents to enter paper orders in M2OS: October 20
• Last day for troops to enter orders in M2OS for girls: October 21
• SU lockout: October 22
• Online orders for Direct Ship Nuts and Magazines ends: October 31
• SU Nut Deliveries: November 11
The dates and times for delivery have already been assigned. Please confirm with the Product Manager if you are still unclear about the delivery schedule.
Tips for Delivery•ALWAYS COUNT ALL ITEMS before signing a Delivery Ticket and only when
everyone agrees on the count.•MAKE SURE THERE IS A SAFE PLACE TO STORE ITEMS until troop pick-up;
more than likely the same day.•ASK FOR HELP this can be a very physically demanding day.•BLOCK OUT ENOUGH TIME because delivery systems are not an exact
science and more time may be needed.
Product Delivery Guidelines
November 11
Service Unit Product Manager
The new site does have a pick-up scheduler for troops. Do not publish until you are sure, it cannot be undone.
TIPS FOR PICK-UP• SCHEDULE FOR TROOPS TO ARRIVE in 10 to 20 minute timeslots.•ALWAYS COUNT ALL ITEMS before loading. Only sign receipts when everyone agrees.•KEEP ALL RECORDS AND RECEIPTS until the end of the season.
Troop Product Pick-Up Guidelines
Service Unit Product Manager
November 11-14
We will be using an automatic withdrawal system, ACH, where Council Proceeds will be electronically transferred from Troop Accounts. All deposits will be made into individual Troop Accounts and then Council Proceeds will be transferred in one withdrawal on Monday, November 23, 2020.
Things to Think About•Where your troop banks. Not all banks are equal!•Setting up Check Recovery or how to manage bounced checks.•What your troop is responsible for.
Tips for Banking•DEPOSIT ALL MONEY INTO TROOP ACCOUNTS by Wednesday, November 16,
2020 to give enough time for all checks to clear.•MAKE SURE TROOPS ADD BANKING INFO into the site.• LOOK FOR UPDATES throughout the Fall Product Program.
Banking Guidelines
Troop Product Manager
By November 16
Count everything and make sure that all items are accounted for. Please report to the Product Manager immediately any discrepancies.
Use the Rewards Reports – Rewards Report to sort and separate the troops rewardsUse the Sales Reports – Sales Report to ensure that a troop has completely paid its Council Proceeds before releasing.
Reward Distribution Early December
WHAT’S NEXT?
• Remind troops to login to M2OS, watch training video and create their avatar
• Encourage troops to send the Parent/Guardian launch email to participants
• Girls setup their own campaign on M2OS, so troop leaders don’t need to
• Emphasize the simplicity of online girl delivered items
• Money collected online and items automatically added for the girls
• Girl simply deliver the items
FALL PRODUCT PROGRAM CUSTOMER CARE
oM2’s Customer Care team is cross-trained to handle tech support, volunteer/participant and customer inquiries
o100% customer satisfaction guarantee
• You are the difference!
• Thank you for contributing to the positive experiences girls have through the Fall Product Program
• We appreciate you and all that you do to support Girl Scouts!
THANK YOU!
