2019 - MWCUA · 2019-01-02 · A FRAMEWORK FOR SUCCESS Catalyst Corporate Federal Credit Union, a...

800.477.1697 | mwcua.com

Grand TetonNational Park, WY

Snowmass, CO

Slide Rock State Park, AZ

2019Training Guide

A FRAMEWORK FOR

SUCCESSCatalyst Corporate Federal Credit Union, a wholesale cooperative �nancial institution, strives to make our members more ef�cient, more competitive and more valuable to your members. Catalyst Corporate’s business is researching, developing, improving, delivering, training and supporting services credit unions need to operate ef�ciently in today’s market place.

Nearly 1,400 credit unions bene�t from Catalyst Corporate’s services – yours can, too. As the largest payments aggregator in the industry, Catalyst Corporate identi�es your credit union’s needs, provides tailored solutions and remains available for support, 24/7. We’ve been at this for a while – come see what experience can do for you.

WE OFFER TOP-OF-THE-LINE:• Payment Services

• Liquidity Services

• Remote Deposit Services

• Advisory Services

• Investment Services

• ALM Services

DROP US A [email protected] or 800.442.5763 · www.catalystcorp.org

BALANCE SHEET SOLUTIONS

Centennial Lending endeavors to be the primary lending solution to our credit union partners and all borrowers.

We have the knowledge to help you succeed.

What We Are:•A proactive and highly-engaged strategic partner•Committed to credit unions and the cooperative ideal•Driven to deliver superior value and positive experiences

We value integrity, expertise, service and innovation; all of which are brought to bear helping you, your credit union and your members succeed.

Schedule a consultation today!

NMLS #3056

720-494-2740www.centennial-lending.com

Knowledge is Power!

Embracing complexity. Delivering simplicity.SM

ExelaTech.com @exelatech1 844-XELATEC

THE PREEMINENTGLOBAL BUSINESS PROCESS

AUTOMATION PROVIDER

ANNUAL MEETING & CONVENTION APRIL 24-26, 2019: Scottsdale, AZ

ECONOMIC FORUM SEPTEMBER 12-13, 2019: Sedona, AZ

MARKETING SUMMIT OCTOBER 1, 2019: Denver, CO/Phoenix, AZ

CEO / BOARD CHAIR SUMMIT OCTOBER 21, 2019: Las Vegas, NV

DIRECTORS CONFERENCE OCTOBER 22-23, 2019: Las Vegas, NV

Signature Events Of Mountain West Credit Union Association:

MWCUA.COM | 800.477.1697 | MOUNTAIN WEST CREDIT UNION ASSOCIATION

Welcome!

JODI WEISERManager of Education & [email protected]. 3280

DIANA ADELL, CUDEDirector of [email protected]. 3383

NICOLE BRUSEWITZ, CUDE, CMPVice President, Education & [email protected]. 3275

APRIL 24-26, 2019: OCTOBER 21, 2019:

OCTOBER 22-23, 2019: SEPTEMBER 12-13, 2019:

OCTOBER 1, 2019:

THE VALUE OF MEMBERSHIPEducation programs and conferences are available exclusively for staff and board members of credit unions who are members of Mountain West Credit Union Association.

REGISTRATIONRegistration information is available online at www.mwcua.com/events.

SCHOLARSHIPSThe Mountain West Credit Union Foundation off ers professional development scholarships for education and training events. For more information, go to: www.mwcua.com/foundation.

EDUCATION/EVENTS STAFFHave a question regarding our educational off erings? Call: 800-477-1697 and dial the four-digit extension of the team member listed below or send us an email.

Mountain West Credit Union Association is excited to be your trusted resource for education opportunities for your staff and board in 2019.

Course Listings by Topic ..................................1

In-Person Programs Leadership Programs .............................................x

Course Descriptions ..............................................x

Conferences ...........................................................x

Virtual Courses Webinars ................................................................x

Webinar Series .......................................................x

Instructor Bios ......................................................x

MOUNTAIN WEST CREDIT UNION ASSOCIATION | 800.477.1697 | MWCUA.COM

Mountain West Credit Union Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry

of CPE Sponsors. State boards of accountancy have fi nal authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

cumembers.com

CU Members Mortgage is a division of Colonial Savings, F.A. NMLS 401285

CU Members Mortgage simplifies mortgage lending with home loan solutions for every need. - Variety of home loan products including FHA, VA, USDA and more - Lending capabilities in all 50 states - Retained servicing on 98% of the loans we originate - Online and mobile friendly mortgage application - Plus, so much more

Contact us today to learn more about all we have to offer your credit union and members.

Carrie FenwickExecutive Sales Consultant800-607-3474 ext. [email protected]

CU Members Mortgage simplifies mortgage lending with home loan solutions for

YOUR HOME FORMo�gage Solutions

Leadership Programs

Webinars

Course Descriptions

Webinar Series

Conferences

Table of Contents

CPE Credits

MWCUA.COM | 800.477.1697 | MOUNTAIN WEST CREDIT UNION ASSOCIATION 1

COURSE LISTINGS BY TOPIC

April 30 Call Report Series: Introduction to Call Report Loan Classifi cations

Stephen J.M. Schiltz

Webinar

June 13 Call Report Series: Financial Accounting & Reporting Stephen J.M. Schiltz

Webinar

July 1 ALLL Supporting Documentation: Current Rules & Future Expectations Under DECL

Aaron Lewis Webinar

July 23 Call Report Series: Call Report Preparation: Avoiding Common Errors

Stephen J.M. Schiltz

Webinar

August 21 Call Report Series: The Financial Statement Audit Process Stephen J.M. Schiltz

Webinar

September 5 Auditing E-Policies & Procedures: Risks, Rules & Records Nancy Flynn WebinarSeptember 11 Regulation E Series: Auditing for Reg E Compliance Elizabeth Fast Webinar

January 22 Successful Skip Tracing Techniques for Locating Borrowers & Recovering Collateral

David A. Reed Webinar

January 29 Real Estate Loan Collection Rules for Lenders & Mortgage Servicers

Elizabeth Fast Webinar

April 4 Collectors Networking Council Various Cheyenne, WYPhoenix, AZTucson, AZ

April 17 Consumer Collection Series: Your Borrower Filed Bankruptcy, Now What?


May 22 Consumer Collection Series: Repossession Practices, Compliance & Limitations


June 20 Consumer Collection Series: Eff ective Debt Collection Techniques & Strategies


July 11 Collectors Networking Council Various Casper, WYDenver COPhoenix, AZ

July 31 Consumer Collection Series: 20 Common Mistakes in Consumer Collections


September 5 Collectors Networking Council Various Denver, COGrand Jct, COPhoenix, AZ

Accounting/Auditing

Collections

DATE PROGRAM TITLE SPEAKER LOCATION


MOUNTAIN WEST CREDIT UNION ASSOCIATION | 800.477.1697 | MWCUA.COM2


February 6 Compliance Lunch & Learn Various Phoenix, AZFebruary 7 Compliance Lunch & Learn Various Tucson, AZFebruary 12 Compliance Lunch & Learn Various Denver, COFebruary 28 Flood Insurance Compliance Update & FAQs Ann Brode-Harner WebinarMarch 7 BSA Offi cer Training Various Phoenix, AZMarch 20 Advanced BSA Offi cer Training: In-Depth Risk Issues &

Diffi cult SituationsBill Elliot Webinar

April 3 UDAAP: Consumer Complaint Monitoring & Avoiding Harm Dawn Kincaid WebinarApril 9 BSA Offi cer Training Various Denver, COMay 7 Regulatory Compliance Update Seminar Julie Kappenman Sterling, COMay 9 Regulatory Compliance Update Seminar Julie Kappenman Grand Jct, COMay 9 BSA Series: Job-Specifi c BSA Training for Lenders Susan Costonis WebinarMay 15 Regulatory Compliance Update Seminar Julie Kappenman Phoenix, AZMay 16 Regulatory Compliance Update Seminar Julie Kappenman Tucson, AZJune 5 BSA Series: Job-Specifi c BSA Training for Operations Susan Costonis WebinarJune 5 Regulatory Compliance Update Seminar Julie Kappenman Casper, WYJuly 17 BSA Series: Job-Specifi c BSA Training for the Frontline Dawn Kincaid WebinarAugust 15 E-Compliance Rules, Policies & Best Practices for Email, Web,

Mobile & Social MediaNancy Flynn Webinar

September 10-11 Regulatory Compliance School Michael Christians Denver, COSeptember 16 New Compliance Offi cer Boot Camp Molly Stull WebinarOctober 2 New BSA Offi cer Training Part 1: Compliance, Risk

Assessment, CTRs, Exemptions, Forms & Regulator ExpectationsBill Elliott Webinar

October 29 Compliance Lunch & Learn Various Denver, COOctober 30 Compliance Lunch & Learn Various Colorado Spgs,

COOctober 31 New BSA Offi cer Training Part 2: Reviews, SARs, CDD,

Technical Aspects & Real-Life ScenariosBill Elliott Webinar

November 21 BSA Special Risks: Policy, Law Enforcement & Regulator Issues Susan Costonis Webinar

Compliance

February 5 Supervisory Committee Training Julie Kappenman Phoenix, AZFebruary 6 Board Member Compliance Responsibilities: Updates &

Hot TopicsJulie Kappenman Phoenix, AZ


DirectorsDATE PROGRAM TITLE SPEAKER LOCATION


Directors

Front Line/New Accounts

February 7 Board Member Compliance Responsibilities: Updates & Hot Topics

Julie Kappenman Tucson, AZ

February 12 Board Member Compliance Responsibilities: Updates & Hot Topics

Julie Kappenman Denver, CO

March 19 Best Practices for Today’s Credit Union Board Kevin Smith WebinarMarch 26 Board Reporting Series: Red Flags in Board Reports Molly Stull WebinarApril 24-26 Mountain West Annual Meeting & Convention Various Scottsdale, AZMay 23 Supervisory Committees: Understanding Expectations &

Avoiding LandminesDavid A. Reed Webinar

June 4 Supervisory Committee Training Julie Kappenman Casper, WYJune 10 Financial Literacy Fundamentals for New Directors:

Financial Statements, Key Ratios & How to Monitor Your Credit Union

Tim Harrington Webinar

June 25 BSA Series: Job-Specifi c BSA Training for the Board Dawn Kincaid WebinarAugust 13 Advanced Financial Literacy Update for New & Experienced

Directors: ALM Primer & Financial Accounting & Risk IssuesTim Harrington Webinar

September 12-13

Mountain West Economic Forum Various Sedona, AZ

September 26 What Directors Should Know About CECL, ALLL & the New Credit Impairment Standards

Bob Viering Webinar

October 21 CEO/ Board Chair Summit Various Las Vegas, NVOctober 22-23 Directors Conference Various Las Vegas, NV

January 8 Teller Training Series: Compliance Training for the Frontline Dawn Kincaid WebinarJanuary 14 IRA & HSA 2019 Update, Including Tax Reform Considerations Frank J. LaLoggia WebinarJanuary 31 Teller Training Series: Frontline Fraud Prevention: Stopping

Fraud at the Teller LineMary-Lou Heighes Webinar

February 12 Teller Training Series: Risks & Precautions for Endorsements & Other Negotiable Instruments

Mary-Lou Heighes Webinar

March 11 Teller Training Series: Monday Cross Selling: The Key toAccountholder Satisfaction & Retention

Tim Tivis Webinar

March 25 Handling Power of Attorney & Living Trust Documents onDeposit Accounts & Loans


April 8 Notary Essentials & Legalities Elizabeth Fast WebinarApril 10 Teller Training Series: Accurately Completing the CTR

Line-by-LineDawn Kincaid Webinar





May 15 Teller Training Series: Managing Dual Control & Cash Limits Molly Stull WebinarJune 27 Living, Grantor & Family Trust Accounts: Common Problems in

Account Opening & LendingElizabeth Fast Webinar

July 2 Managing Accounts & Records for Nonresident Aliens: Opening, Identifying, Monitoring & Tax Reporting

Dawn Kincaid Webinar

July 16 IRA Series: Processing IRA Rollovers & Transfers Frank J. LaLoggia WebinarJuly 30 Opening Accounts Online: Rules, Risks & Best Practices Susan Costonis WebinarAugust 1 IRA Series: IRA Reporting, Common Issues & Error Resolution Frank J. LaLoggia WebinarAugust 27 Opening Donation, Memorial & Other Accounts for Nonprofi t

Organizations & CorporationsSusan Costonis Webinar

August 28 IRA Series: Top 10 Most Misunderstood IRA Issues: Turning Confusion into Confi dence

Frank J. LaLoggia Webinar

September 10 Managing Minor Accounts: Withdrawals, Transfers, CDD,Closing & Best Practices

Susan Costonis Webinar

September 17 IRA Series: Handling IRA Required Minimum Distributions & Roth Distributions

Frank J. Laloggia Webinar

October 8 Head Teller Training: Maximizing Teller Performance Molly Stull WebinarOctober 17 POD Account Documentation, Compliance, Benefi ciaries &

ClosingElizabeth Fast Webinar

October 23 Medallion & Signature Guarantee Risks, Rules & Best Practices Elizabeth Fast WebinarOctober 23-24 IRA School: Essentials & Advanced IRAs Chad Neumann Denver, COOctober 29 Personal Accounts: Ownership, Authorization, Titling &

DocumentationSusan Costonis Webinar

November 5-6 IRA School: Essentials & Advanced IRAs Chad Neumann Phoenix, AZNovember 13 Closing or Changing Accounts for Consumers & Businesses Susan Costonis WebinarDecember 11 Business Accounts: Who is Authorized to Open, Close, Transact? Mary-Lou Heighes Webinar

March 21 HR/Trainers Lunch & Learn Various Phoenix, AZMay 22 HR/Trainers Lunch & Learn Various Denver, COJune 11 Essential HR Recordkeeping from Hiring to Firing Kay Robinson WebinarSeptember 25 Hiring in the Digital Age: What Every HR Manager Needs to

Know About Social MediaDiane Pape Reed Webinar

Front Line/New Accounts

Human Resources/Training





February 21 The New NIST Digital Identity Guidelines: Impact onPasswords, Security Questions & Account Lockouts

Chad Killingsworth

Webinar

March 12 Synthetic ID Fraud: What It Is, How It Works & Real-Life Scenarios

Brian Vitale Webinar

April 2 Mobile Device Risks, Records & Compliance Rules: Managing Your BYOD & COPE Policies & Procedures

Nancy Flynn Webinar

April 29 Hacking the Weakest Link: The Role of Staff in Maintaining IT Security

Brian Self Webinar

May 16 Hot Issues in Cyber Compliance Randall J. Romes WebinarJune 26 Card Data Security: PCI-DSS Risk, Readiness & Compliance Randall J. Romes WebinarAugust 14 FFIEC Cyber Security Risk Assessments: Policy, Recent

Findings & RecommendationsRandall J. Romes Webinar

September 19 Emerging Trends & Developments in Online, Mobile & Digital Channels

Hannah Day Webinar

September 24 Mitigating a Data Breach: Forensics & Incident Response Randall J. Romes Webinar

January 10 Credit Analysis & Underwriting Series: Regulator Issues & Update for the Credit Analyst

S. Wayne Linder Webinar

January 16 2018 HMDA Submission Due March 1, 2019, Part 1: Identifying Reportable Loans, Data Integrity & FIG Analysis


January 23 Determining Cash Flow from Personal Tax Returns After 2018 Tax Reform Part 1: Schedules A, B & C


January 24 2018 HMDA Submission Due March 1, 2019, Part 2: Requirements, Clearing Edits, Exempt Fields & More


January 30 Credit Analysis & Underwriting Series: Analyzing Financial Statements for the Credit Analyst


February 19 Determining Cash Flow from Personal Tax Returns After 2018 Tax Reform Part 2: Schedules D, E & F


February 20 Credit Analysis & Underwriting Series: Debt ServiceCoverage Calculations in Underwriting


March 14 Lenders Networking Council Various Cheyenne, WYPhoenix, AZTucson, AZ

March 21 Required Compliance for Commercial Loans Secured by Real Estate


IT

Lending





March 27 Credit Analysis & Underwriting Series: Global Cash Flow Analysis for Underwriters & Credit Analysts

Aaron Lewis Webinar

April 16 Loan Underwriting 101: Interviewing, Credit Reports, Debt Ratios & Regulation B

Aaron Lewis Webinar

April 23 Top 20 Questions About Completing the TRID Loan Estimate & Closing Disclosure

Steven Van Beek Webinar

April 24 Escrow Account Shortages, Surpluses & Defi ciencies Ann Brode-Harner WebinarMay 2 Troubled Debt Restructuring: Identifying & Accounting for

Impaired LoansTodd Sprang Webinar

May 7 Developing & Delivering an Eff ective Loan Presentation Aaron Lewis WebinarMay 21 Evaluating Collateral & Personal Guarantees for Loan

RepaymentAaron Lewis Webinar

May 30 Military Lending Act & SCRA: Compliance & Lessons Learned Michael Christians WebinarJune 4 Mortgage Lending Hot Spots Series: Construction-Only &

Construction-to-Permanent LendingBill Elliott Webinar

July 9 Mortgage Lending Hot Spots Series: Surviving a TRIDCompliance Exam


July 25 What Are Those Business Tax Returns Telling Me? Tim Harrington WebinarAugust 1 Lenders Networking Council Various Casper, WY

Denver, COPhoenix, AZ

August 6 Mortgage Lending Hot Spots Series: Adverse Action in Mortgage Lending: Compliance, Notices & Best Practices

Ann Brode-Harner Webinar

September 12 Mortgage Lending Hot Spots Series: Appraisal & Evaluation Guidance on Collateral Valuation


October 15 Mortgage Lending Hot Spots Series: Demystifying Rules for TRID Tolerances


October 22 Commercial Loan Annual Credit Review S. Wayne Linder WebinarNovember 1 Lenders Networking Council Various Denver, CO

Grand Jct, COTucson, AZ

November 14 Mortgage Lending Hot Spots Series: Uniform Residential Loan Application (URLA) Line-by-Line, Required February 1, 2020

Ann Brode-Harner Webinar

November 19 When a Borrower Dies: Rules, Procedures & Liabilities Elizabeth Fast WebinarDecember 12 Dealing with Joint Signers in Consumer & Real Estate Lending Bill Elliott WebinarDecember 18 Securing Collateral: How to Complete & File UCC-1

Financing StatementsElizabeth Fast Webinar

LendingDATE PROGRAM TITLE SPEAKER LOCATION



January 15 FFIEC Exam Procedures for Business Continuity Molly Stull WebinarFebruary 6 C-Suite Series: CAMELS Rating for Executives Ann Brode-Harner WebinarFebruary 12 Credit Union Leadership Institute Alumni Workshop Various Phoenix, AZFebruary 20 Credit Union Leadership Institute Alumni Workshop Various Denver, COMarch 5 C-Suite Series: Strategic Decisions Regarding CECL

Methodologies, Processes & GovernanceBob Viering Webinar

March 5-6 Credit Union Leadership Institute Various Phoenix, AZMarch 6 Board Reporting Series: Essential Board Reporting:

Requirements, Timing, Delivery Options, Risks & ConcernsAnn Brode-Harner Webinar

March 12-13 Credit Union Leadership Institute Various Casper, WYMarch 19-20 Credit Union Leadership Institute Various Denver, COApril 4 C-Suite Series: Enterprise Risk Management: Three Key Risk

AssessmentsMarcia Malzahn Webinar

April 24-26 Mountain West Annual Meeting & Convention Various Scottsdale, AZApril 25 C-Suite Series: Asset Liability Management Strategies in a

Rising Rate EnvironmentGary J. Young Webinar

May 7-8 Credit Union Leadership Institute Various Phoenix, AZMay 14-15 Credit Union Leadership Institute Various Casper, WYMay 21-22 Credit Union Leadership Institute Various Denver, COJune 18 Credit Union Leadership Institute Alumni Workshop Various Casper, WYJuly 24 Outsourcing Tech Services: Regulations, Examiner

Expectations & Actions for Vendor ManagementDavid A. Reed Webinar

August 6-7 Credit Union Leadership Institute Various Tucson, AZAugust 13-14 Credit Union Leadership Institute Various Casper, WYAugust 20-21 Credit Union Leadership Institute Various Denver, COAugust 22 Developing the Right Strategic Plan for Your Credit Union Marcia Malzahn WebinarSeptember 12-13

Mountain West Economic Forum Various Sedona, AZ

September 17-18

Credit Union Leadership Institute & Graduation Various Tucson, AZ

September 26-27

Credit Union Leadership Institute & Graduation Various Denver, CO

October 21 CEO/ Board Chair Summit Various Las Vegas, NV

ManagementDATE PROGRAM TITLE SPEAKER LOCATION



February 13 Marketers Networking Council Various Denver, CORock Spgs, WYPhoenix, AZ

March 7 Federal Requirements for Tech-Based Marketing: Websites,Social Media, Robo Calls & More


June 13 Marketers Networking Council Various Denver, COCheyenne, WYTucson, AZ

October 1 Marketing Summit Various Denver, COPhoenix, AZ

October 24 12 Key Elements of an Eff ective Digital Marketing Strategy Eric C. Cook WebinarNovember 6 Top 10 Compliance Mistakes in Advertising Steven Van Beek Webinar

January 9 Record Retention & Destruction Rules: Paper & Electronic Elizabeth Fast WebinarJanuary 14 IRA & HSA 2019 Update, Including Tax Reform Considerations Frank J. LaLoggia WebinarFebruary 5 Right of Setoff on Deposit Accounts & Loans: Legal Issues Elizabeth Fast WebinarFebruary 7 ACH Specialist Series: ACH Tax Refund Exceptions, Posting

& LiabilitiesMichele L. Barlow Webinar

February 14 Prepaid Cards: Your Credit Union’s Responsibilities Under the New Rules, Eff ective April 1, 2019


February 25 Debit Card Chargebacks Part 1: Understanding Visa Rule Changes

Diana Kern Webinar

February 27 ACH Specialist Series: ACH Dispute Resolution Michele L. Barlow WebinarMarch 13 ACH Specialist Series: 2019 ACH Rules Update Michele L. Barlow WebinarMarch 14 Debit Card Chargebacks Part 2: Understanding Mastercard Rule

ChangesDiana Kern Webinar

April 18 ACH Specialist Series: Liability with ACH Death Notifi cation Entries (DNEs) & Reclamations

Michele L. Barlow Webinar

May 20 ACH Specialist Series: Monday Top 10 Ways to Mitigate ACH Payment Risk

Shelly Sipple Webinar

May 29 ACH Specialist Series: ACH Stop Payments vs. Unauthorized Extended Returns: Know the Diff erence

Jen Kirk Webinar

June 3 Untangling Complex RDFI Challenges Shelly Sipple WebinarJune 6 Handling Dormant Accounts, Unclaimed Property &

EscheatmentElizabeth Fast Webinar

Marketing

Operations





June 18 Regulation E Series: Reg E Fundamentals Michele L. Barlow WebinarJune 19 Electronic Returned Items: Combating Fraud Dawn Kincaid WebinarJuly 16 IRA Series: Processing IRA Rollovers & Transfers Frank J. LaLoggia WebinarJuly 18 Regulation E Series: Legally Handling ATM & Debit Card

Claims Under Regulation EElizabeth Fast Webinar

August 1 IRA Series: IRA Reporting, Common Issues & Error Resolution


August 7 Offi cial Demands Part 1: Handling Subpoenas, Summonses & Other Legal Process


August 20 Regulation E Series: How to Handle Unauthorized Electronic Fund Transfers Under Reg E


August 28 IRA Series: Top 10 Most Misunderstood IRA Issues: Turning Confusion into Confi dence


August 29 Eff ective Management of Credit Report Disputes: Completing ACDVs, AUDs & Correcting Joint Credit


September 4 Offi cial Demands Part 2: Handling Garnishments, Levies & Judgment Liens


September 17 IRA Series: Handling IRA Required Minimum Distributions & Roth Distributions


October 9 When a Depositor Dies: Legal Requirements, Practical Issues & FAQs


October 16 Regulation E Series: Reg E Requirements for Debit Card Error Resolution: Processing, Disclosure & Investigation


October 23-24 IRA School: Essentials & Advanced IRAs Chad Neumann Denver, COOctober 30 1099 Reporting: Foreclosures, Repossessions & Debt

SettlementsElizabeth Fast Webinar

November 5-6 IRA School: Essentials & Advanced IRAs Chad Neumann Phoenix, AZNovember 7 Understanding & Navigating ACH Rules for ODFIs Shelby Sipple WebinarNovember 12 Regulation E Series: Provisional Credit Under Reg E:

Rules, Best Practices & FAQsElizabeth Fast Webinar

December 3 ACH Error Resolution: Returns, Authorizations, WSUDs, Stop Payments & More


December 4 Safe Deposit Issues: Delinquency, Death & Abandonment Elizabeth Fast WebinarDecember 5 IRS Reporting Requirements: 1098s, 1099s, TINs &

Backup WithholdingDavid A. Reed Webinar

OperationsDATE PROGRAM TITLE SPEAKER LOCATION



This program surpassed my expectations not only with the knowledge I received in each session, but from the

education and experience of the facilitators.

March 7 BSA Offi cer Training Various Phoenix, AZApril 9 Board Reporting Series: Security Offi cer Reports to

the Board: Fulfi lling Your Annual RequirementBarry Thompson Webinar

April 9 BSA Offi cer Training Various Denver, COMay 13 Accurately Completing the SAR Line-by-Line Dawn Kincaid WebinarJuly 10 FinCEN Guidelines on Reporting Elder Financial Exploitation Susan Costonis WebinarAugust 8 New Security Offi cer Training: Responsibilities, Best

Practices & Skill-Building ToolsBarry Thompson Webinar

November 20 Robbery Preparedness: Meeting Your Annual Compliance Requirement

Carol S. Dodgen Webinar

Security/FraudDATE PROGRAM TITLE SPEAKER LOCATION



The Center for Credit Union Leadership, a division of the Mountain West Credit Union Foundation, combines new and existing leadership development programs to help create a unique set of programs designed to discover, develop, and actively promote the next generation of credit union leaders.

MORE INFO & APPLICATION: www.mwcua.com/education/credit-union-leadership-institute/

MORE INFO: www.mwcua.com/felp

MORE INFO: www.mwcua.com/cei

The Mountain West Credit Union Leadership Institute

The Executive Leadership Program

The Chief Executive Institute

This is an in-depth series of workshops designed to develop the talents and skills of emerging leaders within the credit union movement. It is performance-based instruction that teaches the art of leadership with well-focused, guided practices that encourage interactive participation and discussions. Participants delve into real life case studies through interaction with peers while developing deep relationships that enhance and strengthen the credit union community. Private one-on-one mentoring/coaching sessions round out this program and give learners a path to continue their leadership journey.

This program was created to fi nd and develop the future leaders of the Credit Union Movement. This program is a complete fi ve-year curriculum built to develop leaders specifi cally for the credit union industry. Candidates that are selected for the Executive Leadership Program will be funded for immersive instruction in organizational leadership, credit union philosophy, and credit union operations with mentoring and coaching from current credit union industry leaders. This program includes the Mountain West Credit Union Leadership Institute, Credit Union Development Educator (CUDE) Training, Western CUNA Management School, along with special mentoring and coaching programs.

This Baldrige-based executive leadership program is designed to help position credit unions for growth and leadership in a complex and ever-changing marketplace. This intensive curriculum is delivered in fi ve, two-day classroom sessions plus two one-on-one coaching and mentoring sessions. The program is built to help develop a senior leader’s ability to capably and eff ectively lead the credit union towards achieving strategic goals, implement and communicate a clear vision, identify change and measure key processes, better manage organizational knowledge, align the workforce with its key skill sets, better understand how to meet member needs, and foster innovation. Through this advanced program, participants learn how to leverage the Baldrige Excellence Framework to transform their credit union into a dynamic, member-centric organization with greater focus on the credit union’s mission, vision, and values.

CENTER FOR CREDIT UNION LEADERSHIP


Cancellation Policy: Cancellation deadline and fee details are listed online for each event at www.mwcua.com.

The trainers are very knowledgeable, the material is great, and the trainers

add fun to their presentations.

BSA Offi cer TrainingOne of the most serious responsibilities entrusted to your credit union is fi nding and combating fi nancial crime and terrorist fi nancing — it’s also required under the Bank Secrecy Act (BSA), one of the most important pieces of credit union legislation. As BSA related crimes continue to evolve, it’s extremely important for you to keep up with these new forms of illicit traffi cking and money laundering to stay compliant and protect your members. By attending this training session, BSA Offi cers and others responsible for Bank Secrecy Act/Anti-Money Laundering (BSA/AML) compliance will learn this pivotal law, the latest revisions to its offi cial policy and implementation, and the current best practices for keeping your credit union’s anti-fraud and anti-money laundering (AML) eff orts in full compliance.

If you are new to BSA, or just want to reassure yourself that you’ve got everything covered, the program also addresses the duties and responsibilities of being responsible for the overall program at the credit union. FAQs with answers about common and not-so-common issues related to the fi ling of reports, investigations, timing, recordkeeping etc. will also be addressed.

Special Session! As part of the one-day BSA Offi cer Training, the IRS Criminal Investigation Offi ce will present insightful information on Conducting & Documenting a SARs Investigation.

AZ

CO

03.07.19 — Phoenix

04.09.19 — Denver

INSTRUCTORS: Various COST: $229

COURSE DESCRIPTIONS

BSA Offi cer Training



Collectors Networking CouncilCollectors Networking Councils are designed for credit union collections professionals to gather via video conference to learn best practices, current trends and updates in the industry.

Collectors of all levels in their career are welcome.

AZ CO

04.04.19 — Phoenix04.04.19 — Tucson07.11.19 — Phoenix09.05.19 — Phoenix

07.11.19 — Denver09.05.19 — Denver

09.05.19 — Grand Jct

04.04.19 — Cheyenne07.11.19 — Casper

COST: FACILITATORS: Credit Union professionals & Association staff $25

WY

COURSE DESCRIPTIONS

Collectors Networking Council

Board Member Compliance Responsibilities:Updates & Hot Topics

The regulatory compliance obligations of credit unions continue to grow, and with them come increased expectations from regulators regarding the role of the board of directors in overseeing how their credit unions meet those obligations. This session will provide a discussion on the many recent changes in regulatory compliance and the specifi c board responsibilities addressed in these new rules. We will also review NCUA’s Supervisory Priorities for 2019 and how those could impact credit unions. We will then discuss some key problem areas along with possible solutions for adequately complying with the ever-changing requirements.

AZ

CO

02.06.19 — Phoenix02.07.19 — Tucson

02.12.19 — Denver

INSTRUCTOR: Julie Kappenman COST: $79 **Discounts for multiple attendees must be from the same credit union. See online for details

Board Member Compliance Responsibilities:Updates & Hot Topics



Credit Union Leadership InstituteThe Credit Union Leadership Institute is an exceptional in-depth series of workshops designed for credit union employees who show the ability to assume greater roles and responsibilities. It is performance-based instruction that teaches the art of leadership with well-focused, guided practices that encourage interactive participation and discussions.

The positive impact on employee dynamics ignites a passion that keeps participants motivated as they develop the leader within. They will delve into real life case studies through interaction with peers, and develop deep relationships that enhance and strengthen the credit union community. Private one-on-one mentoring/coaching sessions are key to the individual’s success and thus the credit union’s success.

INSTRUCTORS: Dr. Olin Oedekoven, Deborah K. Robbins, COST: $3,300 PER PARTICIPANT,PLUS TRAVEL

Howard A. (Art) Dillon Jr.

AZ

CO

03.05 - 06.19 — Phoenix05.07 - 08.19 — Phoenix08.06 - 07.19 — Tucson09.17 - 18.19 — Tucson

03.19 - 20.19 — Denver05.21 - 22.19 — Denver08.20 - 21.19 — Denver09.26 - 27.19 — Denver

03.12 - 13.19 — Casper05.14 - 15.19 — Casper08.13 - 14.19 — Casper

09.26 - 27.19 — Denver, CO

WY

COURSE DESCRIPTIONS

Credit Union Leadership Institute

Compliance Lunch & LearnMountain West off ers regular attorney-led compliance roundtables throughout Arizona, Colorado and Wyoming. These programs provide an opportunity for staff of member credit unions to hear from an attorney on a pressing topic and discuss current compliance hot topics with their peers.

AZ CO

02.06.19 — Phoenix02.07.19 — Tucson11.13.19 — Tucson11.14.19 — Phoenix

02.12.19 — Denver10.29.19 — Denver

10.30.19 — Colorado Spgs

COST: INSTRUCTORS: Local attorneys & Association staff $35

Compliance Lunch & Learn



Credit Union Leadership Institute Alumni WorkshopDesigned to build on skills and instruction taught in the Credit Union Leadership Institute, the alumni presentation and networking session will reinforce the importance of leadership principles, explore hot topics and share how you as leaders can impact your employees and community relationships for your organization. Join us for leadership development, networking with other graduates, and a dialogue on how to stay connected with alumni, as well as our new mentor program and the role of program ambassador.

AZ CO

02.12.19 — Phoenix 02.20.19 — Denver 06.18.19 — Casper

INSTRUCTORS: Various COST: $60

WY

Executive Admin Networking Council

HR/Trainers Lunch & Learn

Credit Union Executive Administrators meet to discuss best practices, trends and other issues specifi c to credit union professionals in this sector, as well as network with peers.

Plan to attend a Human Resources/Trainer Lunch & Learn session, where you’ll have an opportunity to learn new information, network with your peers, enjoy lunch and participate in an open-forum discussion.

AZ

AZ

CO

CO

08.08.19 — Phoenix08.08.19 — Tucson

03.21.19 — Phoenix

08.08.19 — Denver

05.22.19 — Denver

FACILITATORS: Credit Union professionals & Association staff COST:

INSTRUCTORS: Industry experts & Association staff COST:

$25

$35

COURSE DESCRIPTIONS

Credit Union Leadership Institute Alumni Workshop

Executive Admin Networking Council

HR/Trainers Lunch & Learn



IRA School: Essentials & Advanced IRAsIRA School is a must for all persons involved with IRAs. We address the purpose of IRAs, the role IRAs play in a member’s retirement strategy, and all of the diff erent types of IRAs and their eligibility requirements.

IRA Essentials course, designed for attendees who need to learn the basics of Traditional and Roth IRAs, will give attendees a solid foundation of IRA knowledge. Exercises are included throughout the day to help participants apply information to job-related situations. Attendees will leave this session able to work with IRA owners and process basic IRA transactions with confi dence. This is a beginner’s session; no previous IRA knowledge is assumed. Attendees should bring a calculator to class.

Advanced IRAs builds on the learners’ knowledge of IRA basics to help them address some of the more complex IRA issues they handle at the credit union. This is an advanced session; previous IRA knowledge is assumed. The instructor uses real-world exercises to help participants apply information to job-related situations.

AZ

CO

11.05 - 06.19 — Phoenix

10.23 - 24.19 — Denver

INSTRUCTOR: Chad Neumann COSTS: $229 $418FOR ONE DAY FOR BOTH DAYS

Lenders Networking CouncilLenders Networking Councils are designed for credit union lending professionals to gather with two other locations via video conference to learn best practices, current trends and updates in the industry.

Lending professionals of all levels in their career are welcome. 03.14.19 — Phoenix

03.14.19 — Tucson08.01.19 — Phoenix11.07.19 —Tucson

08.01.19 — Denver11.07.19 — Denver

11.07.19 — Grand Jct

03.14.19 — Cheyenne08.01.19 — Casper

FACILITATORS: Credit Union professionals & Association staff COST: $25

AZ CO WY

COURSE DESCRIPTIONS

IRA School: Essentials & Advanced IRAs

Lenders Networking Council



I walked away with great information and resources!

Marketers Networking CouncilMarketers Networking Councils are designed to join credit union professionals in the three Mountain West states via video conference to discuss best practices, and challenges as well as networking with fellow credit union members and providing peer support to others in the marketing sector.

AZ CO

02.13.19 — Phoenix06.13.19 — Tucson

02.13.19 — Denver06.13.19 — Denver

02.13.19 — Rock Spgs06.13.19 — Cheyenne

FACILITATORS: Credit Union professionals & Association staff COST: $25

WY

COURSE DESCRIPTIONS

Marketers Networking Council



Regulatory Compliance SchoolAs a credit union compliance professional, you face a complex regulatory environment and challenging compliance issues. Plan to attend the Mountain West Regulatory Compliance School taught by compliance experts, who will provide you with a solid understanding of the regulations and laws aff ecting your regulatory compliance responsibilities.

This 2-day program will provide you with the latest information regarding operational compliance issues, and update you on current areas of concern expressed by regulators and examiners. Plan to attend this important program so you can stay up-to-date with the latest compliance regulations and ensure your credit union is operating within the current laws.

You’ll walk away with an overview of hot topics, regulatory updates and proposed regulations and the knowledge of how to address these regulatory compliance changes in your credit union.

CO

09.10 - 11.19 — Denver

INSTRUCTOR: Michael Christians COSTS: $239 $438FOR ONE DAY FOR BOTH DAYS

COURSE DESCRIPTIONS

Regulatory Compliance School

Amazing presenter! Very knowledgeable.



Regulatory Compliance Update SeminarNew in 2019! Regulatory Compliance Update Seminars are one-day programs designed to bring several of the latest compliance topics and regulation updates.

This training is appropriate for compliance professionals, as well as any lending/operations professionals who need information on BSA/CDD, Special Account Issues, MLA/SCRA, and more.

INSTRUCTORS: Julie Kappenman & Mark Robey COST: $229

AZ

AZ

CO

05.15.19 — Phoenix05.16.19 — Tucson

05.07.19 — Sterling05.09.19 —Grand Jct

06.05.19 — Casper

WY

WY

Supervisory Committee TrainingAlthough often underrated and overlooked, your supervisory committee can greatly aff ect the overall success of your credit union. The Supervisory Committee plays an important role in maintaining strong internal controls as well as detecting and preventing fraud and abuse in the credit union but is not always clear on their specifi c duties and responsibilities. This session will provide the Supervisory Committee members with some tools to help them understand and better perform their ongoing duties and responsibilities. Intended for experienced as well as new supervisory committee members, this training will provide you with a deeper understanding of your role as a supervisory committee member and tools to better manage your activities.

02.05.19 — Phoenix 06.04.19 — Casper

INSTRUCTOR: Julie Kappenman COST: $79 **Discounts for multiple attendees must be from the same credit union. See online for details

COURSE DESCRIPTIONS

Regulatory Compliance Update Seminar

Supervisory Committee Training


Below is a list of events and conferences sponsored by various credit union organizations.

CUNA Governmental Affairs Conference (GAC)

Mountain West Credit Union Association Annual Meeting & Convention

America’s Credit Union Conference

World Credit Union Conference

CUNA GAC is the premier event for political impact in the credit union industry, gathering thousands of industry leaders to remind policy makers and regulators why credit unions are Americans’ best fi nancial partners. Because you’ll make new connections with credit union leaders from across the country and cutting-edge exhibitors. Because we’re hosting thought-provoking keynote presentations from America’s foremost leaders in politics, media and business.

The largest gathering of credit union executives and board members from the Mountain West region convene each year at the Mountain West Annual Meeting & Convention. Attendees will join keynote sessions from thought leaders in business and industry, network with fellow credit union leaders, explore key regulatory, technology and compliance issues in breakout sessions, as well as learn about new products and services by connecting with exhibitors.

Top credit union leaders will meet in Orlando, FL to take part in the America’s Credit Union Conference. This conference is about fostering excitement and passion for the vital work being done by credit unions and empowering emerging leaders to make change.

Join the World Council of Credit Unions as we head to The Bahamas for the 2019 World Credit Union Conference, where credit union leaders and decision makers from around the globe will gather for four exciting days of networking and educational sessions.

Washington D.C.

Scottsdale, AZ

Orlando, FL

The Bahamas

WHEN: March 10 - March 14, 2019

WHEN: April 24 - April 26, 2019

WHEN: June 17 - June 20, 2019

WHEN: July 28 - July 31, 2019

MORE INFO: https://www.cuna.org/gac/

MORE INFO: www.mwcua.com/am

MORE INFO: https://www.cuna.org/acuc/

MORE INFO: http://www.wcuc.org/

DC

AZ

FL

BS

2019 CONFERENCES

CUNA Governmental Affairs Conference (GAC)

Mountain West Credit Union Association Annual Meeting & Convention

America’s Credit Union Conference

World Credit Union Conference


Mountain West Economic Forum

Mountain West CEO/Board Chair Summit

Mountain West Directors Conference

Mountain West Marketing Summit

Join your peers to fi nd out what state and national economists are predicting for 2020 and what national and state regulations are looking at this year. Credit Union CEO’s, CFO’s, board members and anyone interested in the state of our economy in the future should plan to attend this event.

An exclusive conference for credit union board chairman and CEO’s only to look deep into organizational and governance topics.

This conference provides credit union board members with an opportunity to develop skills for exemplary governance within their role on the credit union board. Whether a new or seasoned director, your attendance at this conference will provide you with information and insights to further your strategic leadership skill.

Credit union marketing professionals will convene for this one-day exchange of knowledge and new ideas in a multi-city format.

Sedona, AZ

Las Vegas, NV

Las Vegas, NV

Phoenix, AZDenver, CO

WHEN: September 12 - September 13, 2019

WHEN: October 21, 2019

WHEN: October 22 - October 23, 2019

WHEN: October 1, 2019

MORE INFO: www.mwcua.com/econforum

MORE INFO: www.mwcua.com/cbd

MORE INFO: www.mwcua.com/cbd

MORE INFO: www.mwcua.com/mktgsummit

AZ

AZCO

NV

NV

2019 CONFERENCES

Mountain West Economic Forum

Mountain West Marketing Summit

Mountain West CEO/Board Chair Summit

Mountain West Directors Conference


Train with national thought-leaders in the credit union industry without ever having to leave your credit union. Webinars allow credit unions to train staff by participating in live webcasts through their web browser and listening to audio through their telephone or computer speakers. Or, by purchasing a recorded session, you can train your staff on-demand by computer, iPad, iPhone or Android. Select one of three registration options.

In 2019, we will off er 11 specialized webinar series. Each series contains four or six topic-specifi c webinars — which can be accessed live or on demand — at a discounted rate. The webinars contained within each series can still be accessed individually, but by registering for an entire series, you will gain access to a package of webinars at a discounted rate. The webinar series for 2019 includes ACH Specialist Series, BSA Series, Board Reporting Series, C-Suite Series, Call Report Series, Consumer Collection Series, Credit Analysis & Underwriting Series, IRA Series, Mortgage Lending Hot Spots Series, Regulation E Series, and Teller Training Series.

With more than 150 webinars off ered each year, we have your training needs covered.Visit www.mwcua.com/education to learn more.

CHEAPER BY THE DOZEN**: Order 12 webinars in one year (including archived programs), and your credit union will automatically receive a complimentary certifi cate for a free webinar!

2019 WEBINARS

2019 Webinar Series

Live Webinar

Recorded Webinar & Free Digital Download

Both Live & Recorded Webinar

90 Minutes — $200 per connection (multiple people may attend)

$200 per connection (link may be distributed throughout credit union to train multiple people, and training can be downloaded to your PC).

$250 (RECORDED WEBINAR & FREE DIGITAL DOWNLOAD is a recording of the live event including audio, visuals, and handouts and may be distributed throughout your credit union to train people as well as downloaded for future use.)


*SIX-PART SERIES: By registering for the entire series, you’ll receive six webinars for the price of fi ve.

DATE TITLE PRESENTERFebruary 7 ACH Tax Refund Exceptions, Posting & Liabilities Michele L. BarlowFebruary 27 ACH Dispute Resolution Michele L. BarlowMarch 13 2019 ACH Rules Update Michele L. BarlowApril 18 Liability with ACH Death Notifi cation Entries (DNEs) & Reclamations Michele L. BarlowMay 20 Top 10 Ways to Mitigate ACH Payment Risk Shelly SippleMay 29 ACH Stop Payments vs. Unauthorized Extended Returns: Know the Diff erence Jen Kirk

DATE TITLE PRESENTERJune 4 Construction-Only & Construction-to-Permanent Lending Bill ElliotJuly 9 Surviving a TRID Compliance Exam Steven Van BeekAugust 6 Adverse Action in Mortgage Lending: Compliance, Notices & Best Practices Ann Brode-HarnerSeptember 12 Appraisal & Evaluation Guidance on Collateral Valuation S. Wayne LinderOctober 15 Demystifying Rules for TRID Tolerances Steven Van BeekNovember 14 Uniform Residential Loan Application (URLA) Line-by-Line,

Required February 1, 2020Ann Brode-Harner

DATE TITLE PRESENTERJune 18 Reg E Fundamentals Michele L. BarlowJuly 18 Legally Handling ATM & Debit Card Claims Under Regulation E Elizabeth FastAugust 20 How to Handle Unauthorized Electronic Fund Transfers Under Reg E Elizabeth FastSeptember 18 Auditing for Reg E Compliance Elizabeth FastOctober 16 Reg E Requirements for Debit Card Error Resolution: Processing,

Disclosure & InvestigationMichele L. Barlow

November 12 Provisional Credit Under Reg E: Rules, Best Practices & FAQs Elizabeth Fast

DATE TITLE PRESENTERJanuary 8 Compliance Training for the Frontline Dawn KincaidJanuary 31 Frontline Fraud Prevention: Stopping Fraud at the Teller Line Mary-Lou HeighesFebruary 12 Risks & Precautions for Endorsements & Other Negotiable Instruments Mary-Lou HeighesMarch 11 Cross Selling: The Key to Accountholder Satisfaction & Retention Tim TivisApril 10 Accurately Completing the CTR Line-by-Line Dawn KincaidMay 15 Managing Dual Control & Cash Limits Molly Stull

2019 WEBINAR SERIES

ACH Specialist Series

Mortgage Lending Hot Spots Series

Regulation E Series

Teller Training Series


This by far was one of the most productive and informative programs I have attended.

DATE TITLE PRESENTERFebruary 13 Board Secretary Procedural & Compliance Responsibilities Dawn KincaidMarch 6 Essential Board Reporting: Requirements, Timing, Delivery Options,

Risks & ConcernsAnn Brode-Harner

March 26 Red Flags in Board Reports Molly StullApril 9 Security Offi cer Reports to the Board: Fulfi lling Your Annual Requirement Barry Thompson

DATE TITLE PRESENTERMay 9 Job-Specifi c BSA Training for Lenders Susan CostonisJune 5 Job-Specifi c BSA Training for Operations Susan CostonisJune 25 Job-Specifi c BSA Training for the Board Dawn KincaidJuly 17 Job-Specifi c BSA Training for the Frontline Dawn Kincaid

DATE TITLE PRESENTERFebruary 6 CAMELS Rating for Executives Ann Brode-Harner March 5 Strategic Decisions Regarding CECL Methodologies, Processes & Governance Bob VieringApril 4 Enterprise Risk Management: Three Key Risk Assessments Marcia MalzahnApril 25 Asset Liability Management Strategies in a Rising Rate Environment Gary J. Young

*FOUR-PART SERIES: Save 10% when you register for the entire four-part series.

2019 WEBINAR SERIES

Board Reporting Series

BSA Series

C-Suite Series



DATE TITLE PRESENTERApril 30 Introduction to Call Report Loan Classifi cations Stephen J.M. Schiltz June 13 Financial Accounting & Reporting Stephen J.M. Schiltz July 23 Call Report Preparation: Avoiding Common Errors Stephen J.M. Schiltz August 21 The Financial Statement Audit Process Stephen J.M. Schiltz

DATE TITLE PRESENTERApril 17 Your Borrower Filed Bankruptcy, Now What? Elizabeth FastMay 22 Repossession Practices, Compliance & Limitations Elizabeth FastJune 20 Eff ective Debt Collection Techniques & Strategies David A. ReedJuly 31 20 Common Mistakes in Consumer Collections Elizabeth Fast

DATE TITLE PRESENTERJanuary 10 Regulator Issues & Update for the Credit Analyst S. Wayne Linder January 30 Analyzing Financial Statements for the Credit Analyst S. Wayne Linder February 20 Debt Service Coverage Calculations in Underwriting S. Wayne Linder March 27 Global Cash Flow Analysis for Underwriters & Credit Analysts Aaron Lewis

DATE TITLE PRESENTERJuly 16 Processing IRA Rollovers & Transfers Frank J. LaLoggiaAugust 1 IRA Reporting, Common Issues & Error Resolution Frank J. LaLoggiaAugust 28 Top 10 Most Misunderstood IRA Issues: Turning Confusion into Confi dence Frank J. LaLoggiaSeptember 17 Handling IRA Required Minimum Distributions & Roth Distributions Frank J. LaLoggia

Register for a complete series and save! Visit www.mwcua.com/education/webinars for more information.

Discounted pricing is only available to those credit unions that sign up for an entire series at one time. Otherwise regular pricing will apply.

**Webinar series do not qualify for the CHEAPER BY THE DOZEN promotion.

2019 WEBINAR SERIES

Call Report Series

Consumer Collection Series

Credit Analysis & Underwriting Series

IRA Series


Mountain West created an excellent environment to learn

and I truly did feel encouraged to succeed with the curriculum and

content provided for us.

As principal of Michael Christians Consulting, LLC, Michael assists fi nancial institutions across the country with ensuring their compliance programs conform to Federal laws and regulations. He provides counsel relative to current rules, assists with the strategic implementation of upcoming regulatory changes and off ers customized education and training services.

Michael has more than two decades of experience in the fi nancial services industry with a primary focus on consumer compliance. He obtained his Juris Doctorate from Drake University Law School. He was admitted to the Iowa State Bar in 2014 where he is licensed to practice law.

INSTRUCTOR BIOS

Michael Christians, JDAttorney, Michael Christians Consulting, LLC


Art Dillon has worked as a leadership consultant and trainer for Peregrine Leadership Institute since 2006. Art has a diverse background in leadership, management, and organizational development in the public and private sectors as an educator, public speaker, community volunteer, and mentor. Art’s leadership training and experience include both military service and public education. Art was drafted into the U.S. Army from his home in British Columbia during the Vietnam War. He became

a commissioned officer, earned his pilot’s wings, and served as a helicopter pilot with the 101st Airborne Division in Vietnam. During 32 years of active duty and National Guard service, Art held a number of key staff and command assignments, and graduated from Command and General Staff College as well as the U.S. Army War College. Art retired from the military in 2006 as a Brigadier General and Commander of the Wyoming Army National Guard.

As an educator, Art served for 30 years as a teacher or principal. In 2006, Art retired as Principal of Colorado’s first Core Knowledge School, Traut Core Knowledge School in Fort Collins, Colorado. During Art’s 13 years as principal, Traut was designated a National School of Character in 1999 and earned a “John Irwin School of Excellence” rating by the Colorado Department of Education five times from 2000-2006.

Art’s formal education includes a B.Ed. in secondary education from Simon Fraser University in Burnaby, B.C., Canada; a M.Ed. in administration from Colorado State University in Fort Collins, Colorado; an Ed.S. in educational leadership and policy studies from the University of Northern Colorado in Greeley, Colorado; and a superintendent’s license. Art’s strengths include leadership training, curriculum development, character education, leading change, and strategic planning and decision making.

INSTRUCTOR BIOS

Howard A. (Art) Dillion, Jr.Trainer, Peregrine Leadership Institute


Jared Erwin is a Special Agent with the Department of Treasury, Internal Revenue Service, Criminal Investigation, Denver Field Offi ce. Jared has been employed with IRS-CI for nine years and has investigated numerous crimes including violations of the federal income tax code, money laundering related to the illegal distribution of prescription narcotics, and investment fraud.

Jared is also the Fugitive Coordinator for the Field Offi ce, a Use of Force Instructor, and serves on the SAR Review Team with Special Agent Ryan Rickey.

Jared received a bachelor’s of science degree in business administration with a major in fi nance from the University of Arizona and a master’s degree in real estate and construction management from the University of Denver.

Julie Kappenman has been involved in the credit union movement since 1989. She began her career in Minneapolis, MN where she worked for Teachers Federal Credit Union as an accounting intern. She was then hired by the National Credit Union Administration, (NCUA) as an examiner, where for nine years she conducted examinations of credit unions with varying asset sizes and complexity throughout the Midwest. Next, she became an Economic Development Specialist for NCUA where her role was expanded to include

training and consulting for small and low-income credit unions throughout the country. As an Economic Development Specialist, Julie assisted in starting fi ve new credit unions, authored “The Interim Audit Procedures Manual” for Supervisory Committees, and provided one-on-one and group training sessions to numerous credit unions in a variety of areas including business development, compliance, and auditing.

Julie joined Compliance Solutions in May 2009 as a contractor. In this role, she performed on-site compliance reviews, regulatory updates for program materials, and compliance training.

Julie joined the compliance team at The Mountain West Credit Union Association as the Director of Association Compliance Services in 2012. She has a bachelor of science degree in accounting from Southwest State University in Marshall, MN and holds the Credit Union Development Educator (CUDE), Bank Secrecy Act Compliance Specialist (BSAS), and Credit Union Compliance Expert (CUDE) certifi cations.

INSTRUCTOR BIOS

Julie KappenmanDirector of Association Compliance Services, Mountain West Credit Union Association

Jared ErwinSpecial Agent, Dept. of Treasury, Internal Revenue Service, Criminal Investigation, Denver Field Office


Denise Lucero has been a Special Agent with IRS Criminal Investigation for 16 years. In 2008, Denise was assigned as the coordinator of the SAR Review Team in Phoenix, Arizona. Since that time, she has created and currently leads the Phoenix Field Offi ces Financial Crimes Task Force. She has an extensive understanding of and experience with Bank Secrecy Act, Money Laundering and Asset Forfeiture.

Chad Neumann is a Senior Training Consultant with the ERISA department at Ascensus. His expertise includes Traditional and Roth IRAs, Coverdell education savings accounts, health savings accounts, and SEP and SIMPLE IRA plans. He lends his expertise to the distance learning curricula, including the Video Training Series, webinars, and IRA Essentials OnDemand. Chad also leads exam development and review of the annual Certifi ed IRA Specialist (CIS) program.

Chad joined Ascensus in 2001 as a training consultant. He received a Bachelor of Science in business administration from Carroll University. He has earned the Certifi ed IRA Specialist (CIS) designation through Ascensus, the Certifi ed IRA Professional (CIP) through the National Association of Federal Credit Unions (NAFCU), and the Certifi ed IRA Services Professional (CISP) designation through the Institute of Certifi ed Bankers. He is a member of the Association for Talent Development (ATD).

INSTRUCTOR BIOS

Chad NeumannSenior Training Consultant, Ascensus, Inc.

Denise LuceroSpecial Agent, Dept. of Treasury, Internal Revenue Service, Criminal Investigation, Phoenix Field Office


Dr. Olin O. Oedekoven has over 30 years of leadership experience at all organizational levels from fi rst-line leader through strategic leadership. Olin has extensive work experience in both the public and private sectors with a comprehensive background in management, business administration, and organizational leadership.

Olin graduated from South Dakota State University with a bachelor of science in wildlife and fi sheries sciences. He received a MA in wildlife management from the University of Wyoming and an MBA and doctorate in business administration with specializations in management and public administration from Northcentral University. Olin also completed a post-doctoral program in human resource management.

Olin is a graduate of the Army Command and General Staff College and the U.S. Army War College where he received a master’s degree in strategic studies. His military experience includes senior staff , battalion command, and brigade command assignments. Olin retired from the National Guard in 2011 as a Brigadier General after nearly 33 years of military service. In his last assignment, he was the Deputy Adjutant General for the Wyoming National Guard, an organization with nearly 3,500 members.

Ryan Rickey

For the past 13 years, Ryan Rickey has been employed as a Special Agent with the Department of the Treasury, IRS Criminal Investigation. Ryan transferred to Denver four years ago after having worked and lived in Las Vegas, NV. Both in Las Vegas and now in Denver, Ryan has worked a wide variety of fi nancial investigations for IRS-CI including international false claims, nominee corporate

shell schemes, money laundering, bankruptcy fraud, and a plethora of federal tax related schemes and frauds. Ryan has also been involved with the SAR Review Team for many years.

Ryan graduated with a bachelor’s in business administration with an emphasis in accounting from the University of Nevada Las Vegas (UNLV).

INSTRUCTOR BIOS

Special Agent, Dept. of Treasury, Internal Revenue Service, Criminal Investigation, Denver Field Office

Olin Oedekoven, PhDPresident and CEO, Peregrine Leadership Institute


Deborah Robbins has over 30 years’ leadership experience in the public sector, private sector and nonprofi t organizations at all organizational levels from line employee to senior leadership. With 14 years in the public sector, Deborah has a good understanding of the challenges faced by state and local governments. Deborah has worked in the mining industry in both the site and corporate environments.

Her background covers a wide spectrum of Human Resource generalist disciplines including succession planning, leadership development, organizational development, individual development, confl ict resolution, change management, handbook design, recruiting and retention, internal investigations and safety. Debbie was an adjunct faculty member for the University of Mary’s Accelerated Masters Programs, teaching human resource management. She recently moved back to Gillette, WY from Mudgee, New South Wales, Australia where she lived for three years.

Deborah holds a bachelor of science degree in personnel management and industrial relations and a master of public administration from the University of Wyoming. She is a graduate of the CDR Associates as a mediator and holds the SHRM designation of Senior Professional in Human Resources (SHRM-SP) and (SPHR). She is a certifi ed coach and trainer with the John Maxwell Group.

Mark Robey oversees a team of compliance experts providing regulatory compliance assistance to member credit unions. He is responsible for developing and maintaining relationships with state and federal regulators to advocate for fair and balanced oversight of credit unions. Mark was appointed by Colorado Governor John Hickenlooper to serve on the Uniform Consumer Credit Code Council of Advisors in 2010.

Mark has been with the Mountain West Credit Union Association since 1992. He served as the Association’s General Counsel from 2005 to 2011 before being named Senior Vice President of Regulatory Aff airs. Mark served as Director of Information and Research from 1997 to 2005. Mark has over 30 years of experience in many diff erent areas of the fi nancial services industry including accounting, member services, teller and commercial loan analysis.

Mark holds a bachelor’s degree in accounting from Metropolitan State College of Denver and received his JD from the University of Denver. He is licensed to practice law in the state of Colorado and has written multiple compliance articles for Credit Union Magazine.

INSTRUCTOR BIOS

Deborah K. Robbins, SPHR

Mark Robey, JD

Chief Operating Officer, Peregrine Leadership Institute

SVP, Regulatory Affairs, Mountain West Credit Union Association

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CMFG | VENTURES

CUNA Mutual Group’s venture capital entity, CMFG Ventures, actively invests in fintech and insurtech start-ups. We’re investing in the next generation of financial and insurance solutions that can support consumers’ financial needs across all life stages and events. By finding the right partners and investing in them — those that are most relevant to credit unions and to CUNA Mutual Group’s purpose — we are better able to build the best possible and most responsive customer experience. In doing so, we will deliver a differentiated consumer experience and further establish ourselves as an indispensible business partner to credit unions.

CMFG Venture’s portfolio of strategic investments includes:

CUNA Mutual Group is the marketing name for CUNA Mutual Holding Company, a mutual insurance holding company, its subsidiaries and affiliates. Corporate Headquarters 5910 Mineral Point Road, Madison WI 53705. Life, accident, health and annuity insurance products are issued by CMFG Life Insurance Company. Property and casualty insurance products are issued by CUMIS Insurance Society, Inc. Each insurer is solely responsible for the financial obligations under the policies and contracts it issues. CUNA Mutual Retirement Solutions is a division of CUNA Mutual Group and the marketing name for CPI Qualified Plan Consultants, Inc., a CUNA Mutual Group member company. Securities are sold through CUNA Brokerage Services, Inc. (CBSI), member FINRA/SIPC. Some coverages are issued by unaffiliated companies and sold through CUNA Mutual Insurance Agency, Inc. Coverages may vary or may not be available in some states. Please contact the company or an agent for information. CUNA Mutual Insurance Agency, Inc. (CMIA), a member of CUNA Mutual Group, is the marketing agent licensed to broker employee benefits products. CUNA Mutual Group’s group products, except group health benefit plans, are underwritten by CMFG Life Insurance Company. TruStage insurance products and programs are made available through TruStage Insurance Agency, LLC and issued by CMFG Life Insurance Company and other leading insurance companies.

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