AGENDAOCT 22 – 24, 2019 | AMSTERDAM, NETHERLANDSAGENDAOCT 22 – 24, 2019 | AMSTERDAM, NETHERLANDS

8:50 am – 3:00 pm W O R K S H O P C H E C K - I N

9:00 – 10:00 am W E L C O M E C O F F E E A N D N E T W O R K I N G

10:00 – 10:30 am CHALLENGES WITH IDENTITY Esther Hoeksema | iWelcome, Emma Lindley | Women In Identity

10:30 – 11:00 am PRESENTATION ABOUT AI Katryna Dow | Meeco

11:00 – 11:30 am C O F F E E A N D N E T W O R K I N G

11:30 am – 12:30 pm INTERACTIVE SESSION I – IDENTIFYING POTENTIAL BIAS IN IDENTITY SYSTEMS Esther Hoeksema | iWelcome, Emma Lindley | Women In Identity

12:30 – 1:30 pm L U N C H B R E A K

1:30 – 2:00 pm RECAP ON MORNING SESSION Esther Hoeksema | iWelcome, Emma Lindley | Women In Identity

2:00 – 2:30 pm PRESENTATION FROM YOTI | YOUR DIGITAL IDENTITY Julie Dawson & Samuel Rowe | Yoti

2:30 – 3:00 pm C O F F E E A N D N E T W O R K I N G

3:00 – 3:45 pm INTERACTIVE SESSION II Esther Hoeksema | iWelcome, Emma Lindley | Women In Identity

3:45 – 4:00 pm RECAP ON DAY AND CLOSE Esther Hoeksema | iWelcome, Emma Lindley | Women In Identity

6:00 – 10:00 pm KCX TALK: CUSTOMER IDENTITIES AS ONE OF THE MOST VALUABLE ASSETS OF A COMPANY Roland Bühler, Martin Kuppinger & Matthias Reinwarth | KuppingerCole Analysts AG

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Heineken Experience Amsterdam - Moutzholder

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TUE OCT 22, 2019

By invitation only. Request a seat here:

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At the Consumer Identity World, you

learn how to balance the user experience,

privacy, and security of your connected

customer and how to enhance the

customers‘ journey by leveraging

Artificial Intelligence (AI) and Machine

Learning (ML) to provide a superior

and customized experience.

Take advantage of this opportunity to

network with top-class keynote speakers,

panelists, best practice presenters and

thought leaders who will take your

knowledge and views to a new level.

Enjoy unparalleled depth of content and

discuss trends, hypes and concerns

face-to-face with your peers.

For online interactions and posts please

use the following hashtag: #CIWEU19

YOUR KUPPINGERCOLE-TEAM

WELCOME TOCIW EU 2019

8:30 am – 5:00 pm C H E C K - I N A N D R E G I S T R A T I O N

8:30 – 9:00 am W E L C O M E C O F F E E A N D N E T W O R K I N G

9:00 – 9:20 am OWN THE CUSTOMER, AND YOU CONTROL THE BUSINESS Martin Kuppinger | KuppingerCole Analysts AG

9:20 – 9:40 am CONSUMER INTERACTION MODEL IN E-HEALTH POWERED BY BLOCKCHAIN Dean Rakic | Scientific Director / Blockchain Strategist

9:40 – 10:00 am EPRIVACY – GDPR 2.0.? Dr. Karsten Kinast | KuppingerCole Analysts AG

10:00 – 10:30 am C O F F E E A N D N E T W O R K I N G

10:30 – 11:30 am DATA PROTECTION AND PRIVACY Mod.: Matthias Reinwarth | KuppingerCole Analysts AG

P R I V A C Y, S E C U R I T Y A N D D A T A M A N A G E M E N T D O N E R I G H T

THE NEXT ECONOMY: YOUR DATA YOUR CURRENCY YOUR TERMS Lubna Dajani | Allternet Ltd.

PRIVACY, DATA SOVEREIGNTY AND THE BENEFITS OF A SELF-SOVEREIGN IDENTITY Georg Vooglaid | Passbase

CUSTOMER EXPERIENCE MANAGEMENTMod.: Martin Kuppinger | KuppingerCole Analysts AG

S T R O N G E R S E C U R I T Y A N D B E T T E R U S E R E X P E R I E N C EBETTER USER EXPERIENCE IN STRONG CUSTOMER AUTHENTICATION FOR OPEN BANKING Kaveen Rodrigo | WSO2

PANEL: GOOD USER EXPERIENCE - MAKE IT EASY, SECURE & TRUSTWORTHY Melissa Carvalho | Royal Bank of Canada (RBC), Christian Goy | Behavioral Science Lab, Kaveen Rodrigo | WSO2

11:30 am – 12:30 pm N E X T S T E P S I N D A T A P R O T E C T I O N A N D C O M P L I A N C E CUSTOMER DATA – HOW HIGH IS THE RISK? Dr. Karsten Kinast | KuppingerCole Analysts AG

PANEL: THE NEXT GDPR? THE GLOBAL IMPACT OF PSD2 Ralph Bragg | Raidiam, Dr. Karsten Kinast | KuppingerCole Analysts AG, John Marsden | iovation, Debbie Reynolds | Debbie Reynolds Consulting

B E H AV I O R A L A N A LY T I C SPRIVACY — DO WE ACTUALLY CARE? Christian Goy | Behavioral Science Lab

HOW PEOPLE ANALYTICS WILL SHAPE THE EMPLOYEE EXPERIENCE OF THE FUTURE Christina E. Chaplin | Talmundo

12:30 – 1:30 pm L U N C H B R E A K

1:30 – 2:30 pm CONSUMER IDENTITY MANAGEMENT Mod.: Matthias Reinwarth | KuppingerCole Analysts AG

C I A M A S K E Y F A C T O R F O R Y O U R B U S I N E S S S T R A T E G Y

LATEST RESULTS OF THE CONSUMER AUTHENTICATION LEADERSHIP COMPASS Martin Kuppinger | KuppingerCole Analysts AG

ON THE STATE AND FUTURE OF STANDARDS BASED SSO Hans Zandbelt | OpenID Foundation

MARKETING AUTOMATION, AI AND BOTS Mod.: Roland Bühler | KuppingerCole Analysts AG

T H E A I P O T E N T I A L THE IMPACT OF AI IN DATA SCIENCE RELATED PRIVACY Zacharias Voulgaris | Data Science Partnership Ltd

PANEL: PROTECTING CUSTOMER DATA THROUGH APIS AND MACHINE LEARNING Katryna Dow | Meeco, Allan Foster | ForgeRock, Zacharias Voulgaris | Data Science Partnership Ltd, Joe Zanini | Ping Identity

2:30 – 3:30 pm I D E N T I T Y M A N A G E M E N T W I T H B L O C K C H A I N

BLOCKCHAIN AND GDPR! Arnold Daniels | LTO Network

HOW BLOCKCHAIN IDENTITY CHANGES EVERYTHING FOR CUSTOMER SERVICE Vic Cooper | HearRo, Inc.

M A R T E C H - P O T E N T I A L S , R E A L I T Y A N D C H A L L E N G E S

AI IN MARKETING AUTOMATION: POTENTIALS AND LIMITS Roland Bühler | KuppingerCole Analysts AG

WHAT IS SERVICE DESIGN AND HOW CAN ORGANIZATIONS UTILIZE IT Mikko Koivisto | Hellon

3:30 – 4:00 pm C O F F E E A N D N E T W O R K I N G

4:00 – 4:20 pm OPEN BANKING AND THE INTERSECTION OF CIAM Ralph Bragg | Raidiam

4:20 – 4:40 pm WHY THE IDENTITY INDUSTRY NEEDS DIVERSITY Emma Lindley | Women In Identity

4:40 – 5:00 pm CONSENT AND BLOCKCHAIN: SILVER BULLETS OR SMOKE AND MIRRORS Katryna Dow | Meeco

5:00 – 7:00 pm H A P P Y H O U R

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WED OCT 23, 2019

The CIW EU 2019 Conference App is

accessible via our KuppingerCole

mobile app. Receive the most effective

and enjoyable event experience and

more. Best of all, it‘s accessible from all

devices: either with a web browser

on all smartphones, tablets, laptops,

and even desktops or as a native app in

two app stores.

EU OCT 22 – 24, 2019

AMSTERDAM

GET THE APP!

8:30 am – 5:00 pm C H E C K - I N A N D R E G I S T R A T I O N

8:30 – 9:00 am W E L C O M E C O F F E E A N D N E T W O R K I N G

9:00 – 9:20 am DO NOT LET DATA BREACHES HIT THE CONFIDENCE OF YOUR CUSTOMERS Matthias Reinwarth | KuppingerCole Analysts AG

9:20 – 9:40 am ARTIFICIAL INTELLIGENCE: HOW THE GDPR BECOMES AN INNOVATION DRIVER Kathrin Schürmann | Schürmann Rosenthal Dreyer

9:40 – 10:00 am EMBRACE CIAM AS A KEY FACTOR FOR YOUR BUSINESS STRATEGY Melissa Carvalho & Ian Mann | Royal Bank of Canada (RBC)

10:00 – 10:30 am C O F F E E A N D N E T W O R K I N G

10:30 – 11:30 am STRONG AUTHENTIFICATION Mod.: Matthias Reinwarth | KuppingerCole Analysts AG

A U T H E N T I C A T I O N W I T H B I O M E T R I C S STANDARDS FOR STRONG CUSTOMER AUTHENTICATION AND IDENTITY - FIRST NATIONAL REGULATORY PROPOSALS FROM THE UK Andrew Churchill | MIDAS Alliance / Technology Strategy

PANEL: THE FUTURE OF BIOMETRICS IN AUTHENTICATION Yvo van Doorn | Auth0, Andrew Churchill | MIDAS Alliance / Technology Strategy, John Erik Setsaas | Signicat AS, Robert Griffin | Miracl

TRUSTBUILDING Mod.: Roland Bühler | KuppingerCole Analysts AG

I D E N T I T Y I N T H E A G E O F Z E R O T R U S TTHE INTERNET WAS NEVER DESIGNED FOR CHILDREN – LET‘S CHANGE THIS Dr Rachel O’Connell | TrustElevate

DIGITAL IDENTITY AT THE EDGE - FINLAND STYLE Martin Sandren | Nixu, Colin Wallis | Kantara Initiative

11:30 am – 12:30 pm U S E R - F R I E N D LY LO G I N P R O C E D U R ESPASSWORDLESS AUTHENTICATION: BACK TO THE FUTURE David Martinache | Wavestone

PANEL: THE FUTURE OF IDENTITY IN BIOMETRICS James Tuffery | Ipsidy, Inc., Andrew Churchill | MIDAS Alliance / Technology Strategy, David Martinache | Wavestone, Justin Richer | Bespoke Engineering, LLC

R E C E I V E C U S T O M E R ‘ S C O N F I D E N C EPANEL: HOW TO ACHIEVE CLOUD-ENABLED ZERO TRUST ACCESS MANAGEMENT WITH UNPRECEDENTED ARCHITECTURAL FLEXIBILITY Allan Foster | ForgeRock, Etienne Bertou | Philips Hue at Signify, Dr Rachel O’Connell | TrustElevate, Richard Sand | IDF Connect, Inc.

BEST PRACTICE: INNOVATIVE CUSTOMER EXPERIENCES AT SCALE Etienne Bertou | Philips Hue at Signify

12:30 – 1:30 pm L U N C H B R E A K

1:30 – 2:30 pm CIAM INNOVATION Mod.: Matthias Reinwarth | KuppingerCole Analysts AG

VA L U E A N D S E C U R I T Y F O R T H E C O N N E C T E D C U S T O M E R THE PASSWORD MESS: YOUR SECURITY POLICIES ARE DESTROYING YOUR USERS Justin Richer | Bespoke Engineering, LLC

BEST PRACTISE: THE ROLE OF ELECTRONIC IDENTITY IN ELECTRONIC SIGNATURES John Erik Setsaas | Signicat AS

CONSENT MANAGEMENT Mod.: Roland Bühler | KuppingerCole Analysts AG

C O N S E N T L I F E C Y C L E M A N A G E M E N THOW THE UMA AND CONSENT RECEIPT SPECIFICATIONS ENABLE PERSONAL AGENCY OVER ONE‘S OWN DATA Allan Foster | ForgeRock

2:30 – 3:30 pm CIAM START-UP AND FUTURE TRENDS PRESENTATIONS A CONSUMER IDENTITY SOLUTION, THAT’S PROBABLY JUST ANOTHER TOOL IN MY ORGANISATION? Rob Ojevaar | Booleans

PANEL: NEXT STEPS AND TRENDS IN CONSUMER IDENTITY MANAGEMENT Ed Ackerman | Onfido, Jo Vercammen | Meeco, Allan Foster | ForgeRock, Ian Glazer | Salesforce, Dan Johnson | Mastercard, Colin Wallis | Kantara Initiative

C U S T O M E R D A T A P R O T E C T I O NTHE FUTURE OF CONSUMER IDENTITY, DATA PRIVACY, AND TRUSTDebbie Reynolds | Debbie Reynolds Consulting

PANEL: WITH GREAT PERSONALIZATION COMES GREAT RESPONSIBILITY Todd Etchieson | Akamai Identity Cloud (formerly Janrain), Ian Mann | Royal Bank of Canada (RBC), Kathrin Schürmann | Schürmann Rosenthal Dreyer

3:30 – 4:00 pm C O F F E E A N D N E T W O R K I N G

4:00 – 4:20 pm RESTORING TRUST IN A DIGITAL WORLD Dan Johnson | Mastercard

4:20 – 4:40 pm THE MOST FORGOTTEN THING IN IDENTITY MANAGEMENT Ian Glazer | Salesforce

4:40 – 5:00 pm WRAP UP Matthias Reinwarth | KuppingerCole Analysts AG

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THU OCT 24, 2019 DID YOU ENJOY CIW EU 2019?

WE WOULD LIKE TO SEE YOU AGAIN! SEE FOR YOURSELF WHAT ELSE WE HAVETO OFFER:

KUPPINGERCOLE.COM/CONFERENCES

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KUPPINGERCOLE ANALYSTS AG

sales@kuppingercole.com www.kuppingercole.com/conferences

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