The Seuthern Flinders Ranges

Tourism & Events Strategy & Action Plan

The start of something bigger...

2017/18 - 2019/20

11 Southern Flinders Tourism & Events Strategy and Action Plan

Southern Flinders Tourism & Events Strategy and Action Plan

Contents Message from the Mayors and Chairman 3

Executive Summary 4

The Strategic Planning Framework 5

Purpose 5

The State and Region of Tourism - Now and the Future 6

The Current Situation 6

Future Growth Potential 7

External factors and emerging trends affecting tourism 7

Vision, Mission, Values and Priorities 8

Our Regional Vision 8

Our Tourism Mission Statement 8

Our Tourism Values 8

Our Tourism Priorities 8

Our Tourism and Events Plan 9

Glossary 11

2 | Southern Flinders Tourism & Events Strategy and Action Plan

Message from the Mayors and Chairman As the Mayors and Chairman of the Southern Flinders Ranges Councils, we are proud of our region and what it offers to residents and visitors.

Tourism is a significant industry across the Flinders Ranges and Outback. The economic impact of tourism spreads further than the direct tourism industry, creating additional social and cultural experiences in the region and supporting a greater range of economic opportunity for residents. The labour intensive nature of tourism businesses contributes significantly to local employment.

The Southern Flinders Ranges Councils have a renewed and revitalised commitment to the industry with the development of a Southern Flinders Tourism & Events Strategy and Action Plan.. This document provides a focused and strategic approach to regional tourism marketing and economic development. Tourism investment requires operators to have confidence in the stability and potential growth in the region.

We will be working closely with the South Australian Tourism Commission (SATC), South Australian Tourism Industry Council (SATIC), Southern Flinders Tourism & Tastes (SFT'n'T) and other local producers and tourism operators and Regional Development Australia (RDA) Yorke & Mid-North.

These networks, as well as the collective support of the District Council of Mount Remarkable, District Council of Orroroo Carrieton, District Council of Peterborough, Northern Areas Council and Port Pirie Regional Council, provide a strong basis to continue to build the future environment for tourism businesses and a positive experience for visitors to our region.

We endorse the Strategy and Action Plan as a Memorandum of Understanding and a working document that conveys our unity of focus and purpose towards the ever increasing role that tourism plays in our regional economy.

Mount Remarkable ORROROO CARRIETON!

Mayor Colin Mottle Cr Kathie Bowman - Chairman Mayor Ruth Whittle OAM

it

NORTHERN

Mayor Denis Clarke

A R E A S C O U N C I L

3 | Southern Flinders Tourism & Events Strategy and Action Plan

Executive Summary The Southern Flinders Ranges Tourism & Events Strategy and Action Plan will support the Southern Flinders Ranges tourism economy to achieve its potential share of the total Flinders Ranges and Outback tourism expenditure, estimated at $452 million per annum by 2020, and help deliver a resilient and diverse regional economy.

The Building the Lucky Country report by Deloitte (2014) identified tourism as one of the five super growth industries set to drive the "post mining boom" in Australian economy. This is reflected in tourism as an important driver of the Flinders Ranges economy, currently generating $379 million in expenditure and attracting 2.8 million visitor nights per year.

This Action Plan also aligns with the South Australian Tourism Plan 2020 and focuses on five key priority areas:

1. Driving Demand 2. Creating a Collaborative Culture 3. Supporting Port Pirie and Southern Flinders Businesses 4. Increasing Awareness of the Value of Tourism, and 5. Using Events to Drive Visitation

Priority actions in Driving Demand will include the development of a Southern Flinders Tourism Marketing Plan, focused on experience seekers and the recreational vehicle market, with the primary target market being South Australians, with a particular focus on short holidays. Interstate marketing activity will target Victoria and New South Wales with a key focus on the camping and caravan travellers.

Priority actions in Creating a Collaborative Culture will include regular tourism industry networking events and joint promotions across the neighbouring tourism regions - including the Upper Spencer Gulf, Burra and Clare, the Copper Coast and Yorke Peninsula.

Southern Flinders Businesses will be encouraged to join Southern Flinders Tourism & Taste (SFT'n'T) and supported to list their products and events on the Australian Tourism Data Warehouse (ATDW), develop and enhance their social media use and facilitate holiday packages.

The overall measures of success created by the collective actions laid out in this plan will include: growth in expenditure to achieve and maintain our share of the $452 million per annum by 2020, an increase in overnight visitors and visitor nights through the development of new accommodation options, plus the delivery of new events all based on improving the growth rate when compared with the previous three years.

The plan also identifies local gaps in tourism product and sought after experiences which will create opportunities for future tourism development and growth.

• i.

The plan and its targets will be reviewed and revised each year.

4 | Southern Flinders Tourism & Events Strategy and Action Plan

The Strategic Planning Framework Purpose This Tourism & Events Strategy and Action Plan is a plan that aligns with the South Australian Tourism Plan 2020. The South Australian Tourism Plan's full potential is set to exceed $8.0 billion in tourism expenditure by 2020.

The purpose of the Tourism Strategy and Action Plan is to act as a blueprint and guide for the tourism development activities of the Southern Flinders and key tourism industry stakeholders -both within and external to the Region.

This is a plan for the Southern Flinders tourism industry, from small to medium-sized businesses, associations and related industries working in wine and food, visitor information centres, service providers and communities and addresses actions across all levels of government.

This plan will provide direction for investment in Southern Flinders regional tourism so that the industry can develop, enhance and facilitate growth in the regional economy.

This plan will provide the foundations for:

A well promoted and understood tourism region, within the greater Flinders Ranges & Outback

A culture of collaboration amongst all stakeholders in regional tourism

A profitable flourishing tourism industry that is recognised as a core part of the Southern Flinders economy

Significant job growth contributing to a resilient, vibrant and sustainable collection of communities

Supporting social, cultural and environmental outcomes as well as economic development

Offering experiences with wide seasonal appeal and regional authenticity that create strong word of mouth marketing and repeat visitation

Consumers understanding our competitive advantage and the depth and diversity of our experiences and therefore enhancing the desire to visit in the near future

5 | Southern Flinders Tourism & Events Strategy and Action Plan

K •

i i

JLikflisu..

i

4L, t ' !*'• "j<— =->Ka

•i hi

f > i

The State and Region of Tourism - Now and the Future

The Current Situation Tourism directly employs 31,000 South Australians and makes a substantial contribution to the State economy. This level of employment is three times the number employed by the mining industry.

Adelaide generates 56% of total visitor expenditure in South Australia and the regions generate 44%; however, given that the Australian Bureau of Statistics reports that only 23% of the State's population live outside of Adelaide, tourism expenditure is an important economic driver for regions.

Tourism expenditure in the Flinders Ranges & Outback as a percentage of total economic output is more than double that for Adelaide, demonstrating the importance of tourism in the region.

Because of its importance there are significant investments in tourism made each year by State and Local Government and by tourism businesses.

It is essential for the tourism industry to work cooperatively with Adelaide, as research consistently shows that visitors to South Australia have the highest satisfaction when their visit includes a mix of both Adelaide and regions.

Hence, a vibrant tourism industry in the Southern Flinders Ranges is important to South Australia, and Port Pirie and the Southern Flinders Councils must be proactive in targeting the Adelaide visitor offering regional experiences that maximise visitor satisfaction.

It is reported that the Flinders Ranges & Outback receives 2.8 million visitor nights per annum. By origin, the majority of all visitor nights are from intrastate (62%) compared to interstate (32%) and international (6%).

6 | Southern Flinders Tourism & Events Strategy and Action Plan

t

i

Future Growth Potential

The South Australian Tourism Plan 2020 reports potential expenditure for South Australia of $8 billion per annum by 2020, up from $5.1 billion in December 2013 - recent reporting has shown this is likely to be exceeded.

Today that expenditure has risen to $6.3 billion. Tourism expenditure in the Flinders Ranges & Outback has the potential to reach $452 million by 2020.

Several factors will determine growth including the actions proposed in this plan and the achievable investment by all stakeholders in its implementation, within Council approved guidelines. The alignment of this plan with the South Australian Tourism Plan 2020 is an important step to increased collaboration and support, at the highest level.

The Tourism Action Plan will ensure that the South Australian Tourism Commission, the South Australian Tourism Industry Council and the Southern Flinders Ranges Councils collaborate to enable the tourism industry to realise new development opportunities.

Visitor services, including the accredited Visitor Information Centres and Visitor Information Outlets, are vitally important for growth because exceptional visitor services increase yield per visitor.

External factors and emerging trends affecting tourism

Some of the key external factors affecting the South Australian tourism industry through to 2020 include:

• Increased usage of digital and social media

• Continued ageing population

• Rise in inbound visitation, particularly from Asia

• Movements in the Australian dollar

• Slowing outbound passenger growth

• Continued focus and importance of experiences

Awareness of emerging trends and gaps in local tourism products and experiences will create new development opportunities, such as:

• Local produce including art, food and wine experiences

• Nature based experiences including walking trails

• Health and wellness activities

• Waterfront accommodation and waterfront dining facilities

• Tours featuring wine, food and history

• Visits to food processing facilities and orchards

• Cycling trails including mountain bike trails

• Multicultural and Aboriginal experiences

• Destination weddings

• Adrenalin activities

7 | Southern Flinders Tourism & Events Strategy and Action Plan

Vision, Mission, Values and Priorities

Our Regional Vision The Southern Flinders Ranges tourism industry will be collaborative, innovative, sustainable, and highly profitable - generating and growing tourism demand.

By 2020 the Southern Flinders Ranges will have established high appeal to domestic, intrastate and interstate visitors - providing an integrated experience that encourages longer stays and return visits.

Our Tourism Mission Statement The Southern Flinders Tourism networks contribute to a vibrant and sustainable tourism economy through leadership, representation, information sharing and strategic projects.

Our Tourism Values The Southern Flinders Tourism networks operate for the greater good of the region with the following values: impartiality, independence, credibility, transparency and accessibility.

Our Tourism Priorities 1. Create a Southern Flinders entity, with the support of the South Australian Tourism Industry

Council (SATIC) and South Australian Tourism Commission (SATC).

2. Redevelop and enhance the Regional Visitor Information Services model - both in staffing

and interior design.

3. Revamp the marketing strategy for the Region:

o New Brand image for the Southern Flinders Ranges;

® Revamped Visitor Guide to entice, rather than over-inform;

• A focus on day-trip options and multi-day stays including: food/wine, historical trails,

arts and culture, eco-tourism, adventure tourism, and technology tourism.

4. Enhancement of the current Heritage Rail Trail and the development of further Southern

Flinders Ranges Self-Guided Tours, with new signage and Augmented Reality (AR) options.

5. Develop, prepare and maintain an extensive and varied Tourism Events Calendar for the

Southern Flinders, with both sporting and non-sporting options.

6. Replication of the Peterborough 'Free self-contained RV parking' model to encourage longer

stays and increased Regional spending, within approved Council guidelines.

7. Investigate the opportunities to establish new and promote existing 'drawcard attractions',

including a feasibility study for a Marine Habitat on the Port Pirie waterfront.

8. Further development of nature-based tourism, including nature walks, adventure trails and

4WD tracks.

8 | Southern Flinders Tourism & Events Strategy and Action Plan

Our Tourism and Events Plan

Aligning with our eight Tourism Priorities, it is determined that the initial 2017-20 direction will focus on the following outcomes. As advised, outcomes are subject to annual review:

AIM: Create a Southern Flinders entity, with the support of the South Australian Tourism Industry

Council (SATIC)

1 What we will do What success looks like Identify our target market and explore the potential Economic Development outcomes

Increased visitor numbers, increased bed stay nights, increased return visitation

Work across Councils to identify each areas' unique identifiers

Formally identify the current set of attractions that each Council can offer the SFR visitor and integrate them into the day-trip model

Work with SATIC to develop our place in the broader Flinders Ranges & Outback market

The formal recognition of the Southern Flinders Ranges, within the Tourism Industry Sector

Work across the Councils to ensure a singular purposeful vision, with individualistic input and recognition

An integrated approach of Councils working together, as well as independently, to ensure long-term viability and on-going development

AIM: Redevelop and enhance Regional Visitor Information Services model - both in staffing and

interior design;

1 What we will do What success looks like Research/investigate the most appropriate structure to deliver the new strategy for Visitor Information Services

The right people, with the right skills, delivering improved tourism services

Formalise training and development Certified achievements for staff, via TAFE (SA)

Change staff-visitor relationship focus Increased engagement with visitors, as hosts, encouraging longer stays

Redesign and resource interior redevelopment of the Port Pirie VIC

A 21st Century style Visitor Experience Centre that serves as a multi-purpose venue for visitors and showcase local produce, arts and wine.

AIM: Revamp the marketing strategy for the Region:

I What we will do What success looks like

New Brand image for the Southern Flinders Ranges

A recognizable, memorable branding that is featured through the Region

Revamped Visitor Guide to entice, rather than over-informing

A fresh, new look guide, which will showcase Regional offerings and include incentives to visit, driven by a philosophy of 'day trips'

Website and social media presence Increased traffic to the various social media platforms

Work with SFT'n'T to determine current membership offering

Increased membership for SFT'n'T with a Regional network focus

Work across the five Councils to identify current and potential offerings

An up-to-date list of existing and new businesses that is packaged to maximize tourism experiences

Assisted development and promotion of trails and offerings

Concise printed and online seasonal programs with wide-ranging appeal, readily available

9 | Southern Flinders Tourism & Events Strategy and Action Plan

AIM: Enhancement of the current Heritage Rail Trail and the development of further Southern

Flinders Ranges Self-Guided Tours, with new signage and Augmented Reality (AR) options.

I What we will do What success looks like

Work towards the development and design of new Heritage signage

Brighter, informative signage along a refreshed trail

Work with Armsign to develop new self-guided trails

Short, medium and long self-guided tours of Port Pirie and surrounds

Investigate the inclusion of Augmented Reality (AR)

A Bluetooth technological option to enhance Heritage walks and other trails

AIM: Develop, prepare and maintain an extensive and varied Events Calendar for the Southern

Flinders, with both sporting and non-sporting options;

I What we will do What success looks like

Liaise across Councils to identify current offerings

A comprehensive Annual Calendar of events -regularly updated with new offerings

Work across the Region to develop new and enticing event opportunities

Delivery of one major sporting and one non-sporting event in 2018, as well as a calendar of events, both sporting and non-sporting

AIM: Replication of the Peterborough 'Free self-contained RV parking' model to encourage longer

stays and increased Regional spending, within approved Council guidelines.

What we will do What success looks like ;

Explore the development of self-contained RV parking within Port Pire and across the Southern Flinders Ranges

Self-contained RV parking on the land situated on the opposite site of the John Pirie Bridge and other identified sites across the Region, subject to Council approvals

Explore the cost and viability of Port Pirie shore front pop-up eateries

A range of options, which encourage use of the new Foreshore Area

AIM: Investigate the opportunity to establish new and promote existing 'drawcard attractions',

including a feasibility study for a Marine Habitat on the Port Pirie waterfront.

What we will do What success looks like

Identify current 'drawcards' and review marketing capability

Increased visitation and identified recognition of attractions by visitors and tourists

Engage in consultation to determine viability of new attractions

Identified cost and timeline potential, within next year's Business Plan

AIM: Further development of nature-based tourism, including nature walks, adventure trails and

4WD tracks.

What we will do What success looks like 1 Work with DEWNR to identify best practice and achievable outcomes across the Region

Establishment of nature walks, gorge trails, Adventure options and 4WD tracks

Work within Mount Remarkable National Park to maximize potential

Opening the Bluff Lookout, creating a Round-the-Mount Trail and development of Adventure Tourism options

10 | Southern Flinders Tourism & Events Strategy and Action Plan

Glossary

AR - Augmented Reality

ATDW - Australian Tourism Data Warehouse

DAP - Destination Action Plan

DEWNR - Department of Environment, Water and Natural Resources

DPTI - Department of Planning, Transport and Infrastructure

DSD - Department of State Development

PIRSA - Department of Primary Industries and Regions SA

PPRC - Port Pirie Regional Council

RDA - Regional Development Australia

RTO - Regional Tourism Organisation

RTS - Regional Tourism Strategy

SATC - South Australian Tourism Commission

SATIC - South Australian Tourism Industry Council

SFR-Southern Flinders Ranges

SFT'ri'T - Southern Flinders Tourism & Taste

TA -Tourism Australia

TRA-Tourism Research Australia

VIC-Visitor Information Centre (accredited-Yellow '/')

VIO - Visitor Information Outlet (non-accredited - White '/")

Why not stay one more night...

111 Southern F l inders Tour i sm & Events S t rategy and Act ion P lan