2017-2018 - lifeworkshr.ca CA Training Catalogue.pdf · 2017-2018 . LIFEWORKS TRAINING AND...

LifeWorks Training & Development

2017-2018

LIFEWORKS TRAINING AND DEVELOPMENT

Introduction

By investing in the development of an employee’s knowledge, skills, and abilities, organizations are able to demonstrate a commitment to continuous learning, growth, and resource enhancement. In addition to improving productivity, training is rated as one of the most effective employee retention tools available.

Each training session we offer has clearly defined learning objectives and expected outcomes. Although teaching methods vary by subject, sessions typically include a variety of experiential exercises, small group discussions, mini-lectures, self-assessments, and other learning activities designed to engage participants.

When designing our training we consider:

Creating clear objectives that meet participant needs.

The learners’ unique goals and expectations. Providing a safe training environment engaging learners while using

collaborative participant interaction and healthy debate of differing ideas and perspectives.

Leveraging the wealth of learners’ varied backgrounds and experiences

enabling them to be resources to one another.

Topics which are practical, relevant, and immediately applicable.

How to Schedule Training

Contact your Customer Success Manager

OR

Call 1.877.761.3614

Email [email protected]

Our Policies

To ensure that your training experience is exceptional, we have the following guidelines in place:

ADVANCE BOOKING TIMES

Please allow a minimum of 4 week’s advance notice for booking of all seminars. For customized training sessions, a minimum of 6 weeks is required.

CANCELLATION

Unless specified in an existing agreement, any cancellation within 3 business days of the session will be charged at the full session cost.

TRAINING DELIVERY

Our training is offered in a variety of formats, all designed to meet your organizational needs. In-Person Seminars or Workshops – offered at your workplace, organizational conferences or retreats or wherever you need us to be. These sessions vary in length from one hour to three hours and are highly interactive.

Virtual Seminars or Workshops (Webinars) – These sessions allow your employees

from various teams, various locations, or different countries to participate in training at the same time.

Blended Learning – some of our programs combine in-person workshops or webinars

with telephonic group coaching. This approach is designed to create multiple touch points over time for learners as they go in-depth into an area of learning.

mailto:[email protected]

CUSTOMIZATION

All of our training sessions may be customized to meet individual needs. Additional fees may be incurred on a fee-for-service basis. Contact your LifeWorks Customer Success Manager or Sales Representative for information about customization.

In addition to the training sessions listed in this catalog, LifeWorks develops customized training to support specific client goals and initiatives. Our training department has extensive experience in conducting training needs assessment, development of learning objectives, training curricula design and development, and implementation of large-scale organizational learning initiatives. We work in partnership with our clients to ensure that organizational objectives are met.

SPEAKERS/KEYNOTES

LifeWorks will work with you to match the right speaker for your business meeting or conference, with content tailored to your audience. We will provide the right talent to provide valuable resources and knowledge for your attendees, setting them up for success.

OUR TRAINERS

Our facilitators are highly skilled professionals with subject matter expertise in a wide range of topics including health and wellness, workplace productivity, management & business, mental health and more. They bring years of experience as both classroom and virtual trainers, and are able to connect participant knowledge and experience with the training materials.

TRAINING CLASS SIZE

Sessions are interactive and classroom sizes are recommended at no more than 30-50 participants. A larger classroom size alters the learning experience and a large group premium may apply.

SESSION PAYMENT

Payment for all training seminar sessions, up to 60 minutes in length, can be made using available Training Units or Hours. If pre-purchased units are not used, seminars are priced based on a per hour rate that is subject to premium charges for groups in excess of 50 attendees or sessions that take place before 7:00 am or after 7:00 pm and weekends.

All other sessions are billed fee-for-service and may not use pre-purchased units or hours for payment. Payment for Extended Seminars and Manager Training is based on a per hour fee. All Specialized Training Services and Blended Learning sessions are priced based on an assessment of expectations and specific training needs.

TABLE OF CONTENTS

Seminars 1

Career Support .................................................................................................... 2

Change Management........................................................................................... 3

Communication Skills & Strategies ....................................................................... 4

Elder Care Support .............................................................................................. 6

Emotional Well-Being ........................................................................................... 8

Financial Issues ................................................................................................. 11

Health & Wellness .............................................................................................. 13

In the Workplace ................................................................................................ 17

Midlife and Retirement ....................................................................................... 24

Parenting ........................................................................................................... 25

Stress Management ........................................................................................... 28

Work/Life Balance .............................................................................................. 30

30 Minute Tip Sessions 32

6 Tips for Managing Stress ................................................................................. 33

6 Ways to Bounce Back ..................................................................................... 33

9 Tips for Managing Holiday Stress .................................................................... 33

10 Tips for Email Etiquette ................................................................................. 33

Healthy Lunches ................................................................................................ 33

Practicing a Relaxation Exercise ........................................................................ 33

Continuing Education Series 34

Change Management......................................................................................... 35

Communication .................................................................................................. 35

Elder Care ......................................................................................................... 35

Finance .............................................................................................................. 35

Managing Life’s Big Moments............................................................................. 36

Mental Health ..................................................................................................... 36

Eating Well ........................................................................................................ 36

Living Well ......................................................................................................... 37

Parenting ........................................................................................................... 37


Achieving Success at Work ................................................................................ 38

Harassment ....................................................................................................... 38

Team Building .................................................................................................... 38

Extended Seminars 39

Change Management......................................................................................... 40

Midlife & Retirement ........................................................................................... 40


Work / Life Solutions .......................................................................................... 41

Communication .................................................................................................. 42

Customer Service .............................................................................................. 42

Team Development ............................................................................................ 43

Workplace Solutions .......................................................................................... 44

Manager Training 45

Blending Learning Programs .............................................................................. 46

Manager Essentials............................................................................................ 47

Manager as Leader ............................................................................................ 48

Leadership Fundamentals .................................................................................. 49

Specialized Training Services 59

Working with Teams Through Conflict ................................................................ 60

Individual & Executive Coaching......................................................................... 60

Individual 360° Assessment Profile ..................................................................... 61

Take Our Children to Work Day .......................................................................... 61

Career Transition Coaching ................................................................................ 61

Sensitivity Coaching ........................................................................................... 62

Disaster Preparedness ....................................................................................... 62

Index ................................................................................................63

1

Seminars offer strategies to help employees successfully meet the changing needs of their work and personal lives. The sessions address a wide range of issues including managing stress, childcare and teen issues, balancing work and life, financial issues, enhancing personal productivity and health and wellness. All of the sessions are appropriate for employees and management. Educational by nature, seminars apply to many situations and provide participants with practical techniques, strategies and useful take away tips for future reference. Seminars are designed to fit into a lunch break or any time during work hours. These sessions are interactive and classroom sizes are recommended at 25-50 participants. A larger classroom size alters the learning experience and a large group premium may apply.

SEMINAR CONTENT TOPICS: LENGTH: 1 HOUR

Career Support ............................................................................ 2

Change Management .................................................................. 3

Communication Skills & Strategies ............................................ 4

Elder Care Support ...................................................................... 6

Emotional Well-Being .................................................................. 8

Financial Issues ......................................................................... 11

Health & Wellness ..................................................................... 13

In the Workplace ........................................................................ 17

Midlife and Retirement .............................................................. 24

Parenting ................................................................................... 25

Stress Management ................................................................... 28

Work/Life Balance ..................................................................... 30

Seminars

2

BUILDING YOUR PERSONAL AND PROFESSIONAL NETWORK

Participants will learn to:

Connect networking and personal and professional development.

Identify opportunities for networking.

Employ successful online and in-person networking strategies.

Create and grow a network of personal and professional contacts.

PREPARING FOR INTERVIEWS AND FOLLOW-UP


Prepare for a job interview in an organized effective manner

Identify the effective principles behind job interviews and the follow up processes

Utilize tips to guide through the interview and post interview process

RÉSUMÉ AND COVER LETTER WRITING


Recognize key fundamentals of an effective résumé

Identify the essential elements of a successful cover letter

Utilize strategies to create a winning resume and cover letter

3

A PERSONAL GUIDE TO MANAGING CHANGE


Identify the three phases of the process of change.

Clarify normal feelings, thoughts, and behaviours during times of change.

Identify ways to take control of their personal situation.

Increase adaptability.

BEYOND COPING WITH CHANGE: BECOMING A CHANGE MASTER


Assess their capacity for being a master of change.

Identify the characteristics and techniques that define change masters.

Apply the “mantras” of change masters to a personally challenging situation.

Strengthen their ability to master change in professional and personal life. HELPING YOUR FAMILY COPE WITH WORKPLACE CHANGE


Identify the family impact of work related stress, change, and uncertainty.

Use a change model to re-frame the experience.

Develop techniques that help children at different stages of development understand their parents’ work concerns.

Develop strategies to assist themselves and their family.

Identify factors that influence the successful outcome of work uncertainty. NAVIGATING WORKPLACE CHANGE


Understand the permanence of change.

Build resilience and prevent burnout.

Work with change and make it work for them.

Work with changing groups and organizations. ORGANIZATIONAL CHANGE: ADJUSTING TO THE NEW WORK ENVIRONMENT


Identify the impact of the aftermath of workplace change and the phases survivors experience.

Differentiate between loyalty and commitment.

Reconcile the paradox of personal/professional development and organizational values.

Explore ways for recommitting to their job while honouring their principles.

Change Management

4

BUILDING HEALTHY RELATIONSHIPS


Identify the characteristics of strong relationships.

Recognize strategies for sustaining and growing relationships.

Generate ideas for coping with difficulties in relationships.

BUILDING TRUST AT WORK AND IN PERSONAL LIFE


Look at the role that trust plays in their work and personal lives.

Assess how trusting they are.

Identify the qualities that build trust.

Develop strategies for building trust in their personal and work relationships

Rebuild trust when there is a problem or misunderstanding.

COMMUNICATION: THE ART OF GIVING FEEDBACK


Define feedback and recognize its usefulness.

Clarify why it’s challenging to give feedback at work and in personal life.

Differentiate between effective and ineffective feedback.

Give valuable, constructive feedback.

COMMUNICATION: THE ART OF LISTENING


Assess their listening skills.

Identify the barriers to effective listening and learn strategies for removing them.

Recognize the benefits of effective listening and the costs of poor listening.

Identify a model for effective listening and apply its components.

COMMUNICATION: THE ART OF RECEIVING FEEDBACK


Clarify their capacity to deal with feedback.

Identify the value of corrective feedback.

Develop strategies for managing useful and non-useful feedback.

Generate ways to invite feedback.

Communications Skills & Strategies

5

GETTING YOUR MESSAGE ACROSS ASSERTIVELY


Define assertiveness and distinguish it from other communication styles.

Identify their assertive rights.

Develop ways to be assertive through attitude, body language, tone, and verbal language.

Apply specific strategies for saying “no,” coping with criticism, accepting compliments, and voicing needs.

Increase self-esteem and self-confidence in their ability to communicate effectively.

SKILLS FOR WORKING WITH EMOTIONAL CUSTOMERS


Listen and respond to customers who are distressed by an emotional situation.

Monitor personal feelings and reactions that accompany stressful times.

Maintain the physical and emotional energy required to provide customers the help they need.

THE BASICS OF COLLABORATIVE PROBLEM SOLVING


Identify barriers to a positive outcome.

Identify traits of effective problem solvers.

Describe an eight-step model for problem solving.

Utilize specific tools for gaining consensus.

Experience increased self-confidence when resolving problems with others.

Communications Skills & Strategies

6

AN OVERVIEW OF LEGAL ISSUES FOR OLDER RELATIVES


Identify types of decisions that may require legal assistance.

Describe legal tools that assist older relatives when other people must make decisions for them: guardianship, representative payee, power of attorney, living will, trust, etc.

Identify how and when to utilize various tools.

Prepare for a meeting with an older relative’s attorney.

CAREGIVING AS A FAMILY


Clarify their rights as caregivers.

Recognize the effect of family history on the caregiving role.

Solve problems and create a family team approach to caregiving.

Identify strategies for managing conflict with older adults, siblings, and other family members around caregiving issues.

MANAGING THE EMOTIONS OF CAREGIVING


Recognize the normal emotions that caregivers commonly experience.

Identify what influences those emotions.

Create strategies for effectively managing powerful feelings connected to caregiving.

Gain more control of their life, caregiving experience, and emotions.

OPTIONS AND RESOURCES FOR OLDER RELATIVES


Identify key factors for assessing the needs of older relatives.

Recognize the wide range of resources that may be able to meet older relatives’ needs.

Define case management and how it can provide assistance.

Identify types of resources that provide in-home support and community support.

Match an older relative’s needs to available supports.

Create effective ways to encourage older relatives to use services.

Elder Care Support

7

TALKING WITH YOUR PARENTS ABOUT THEIR FUTURE


Clarify the importance of long-term planning.

Develop a process for initiating and conducting a conversation about planning with parents.

Identify barriers to successful conversations and apply strategies to ensure a positive dialogue.

Identify the content areas of planning for the future.

THE NURSING HOME DECISION


Determine when and how to make the decision for nursing home placement.

Identify the emotional aspects of decision making from the perspective of both caregiver and older relative.

Use a process for searching for and selecting a nursing home.

Identify the criteria for selecting a good quality facility.

Help their relative adjust to the nursing home and help themselves deal with feelings around placement (optional).

Identify strategies for continuing their caregiver role, including how to respond to concerns, problems, and crises.

THE SANDWICH GENERATION


Identify the new social reality and trends associated with caregiving.

Recognize normal emotions associated with caregiving and factors affecting those emotions.

Utilize tips and techniques for managing stress. UNDERSTANDING DEPRESSION IN OLDER ADULTS


Correct the myths about depression and older adults.

Clarify the occurrence in the older population.

Define depression and the various types.

Identify the symptoms, causes, evaluation components, and treatments of clinical depression.

Support their older relative’s mental health.

Elder Care Support

8

A NEW ATTITUDE: THE TRUTH ABOUT MENTAL ILLNESS


Identify the facts about the most common mental illnesses today: anxiety disorders, depression, bipolar disorder, schizophrenia, eating disorders and personality disorders.

Detect the causes of stigma surrounding mental disorders.

Recognize changes to thinking and behaviour that one can make to break down the barriers of mental disorders.

Identify community mental health resources.

BECOMING YOU: FINDING YOUR PATH IN YOUR 20s AND 30s


Examine the “quarter life crisis” concept.

Use self-assessments to take a close look at different areas of their lives.

Apply techniques to take control in their work and personal life.

Create an individualized plan of action.

COPING WITH LOSS: DEATH AND BEREAVEMENT


Recognize the normal emotions of coping with the death of a family member, friend, or colleague, and realize that expressing feelings contributes to healthy mourning.

Describe the phases of adjustment in facing death.

Describe the process and tasks of grieving, including natural reactions.

Identify strategies for healing self and supporting others.

DON’T TAKE IT PERSONALLY: SETTING HEALTHY BOUNDARIES IN THE WORKPLACE


Describe the concept of boundaries.

Pinpoint triggers for strong feelings and what constitutes a boundary violation.

Value the role that healthy boundaries play in employee and organizational success.

Utilize strategies for setting boundaries with co-workers and customers.

Emotional Well-Being

9

HAPPINESS: LEARNING FROM POSITIVE PSYCHOLOGY


Define happiness.

Identify what drives genuine happiness.

Clarify the barriers to satisfaction.

Apply techniques to bring more peace to their lives.

IN THE AFTERMATH OF DISASTER: MOVING AHEAD


Describe reactions to trauma and the disaster recovery process.

Recognize the impact of traumatic stress and ineffective coping strategies.

Implement a variety of techniques and strategies to cope more effectively with traumatic stress.

Strategically plan to handle a future disaster.

Identify warning signs that an individual may need professional assistance. LEARNING ABOUT DEPRESSION


Recognize the myths about depression.


Recognize the symptoms, causes, evaluation components, and treatments for depression.

Identify strategies to help self and/or support a family member or friend who may be depressed. LEARNING TO FORGIVE


Define forgiveness

Recognize the benefits of forgiveness

Explore how to forgive others

Identify ways to ask for forgiveness

MANAGING EMOTIONS AT WORK


Indicate the importance of emotion management in the workplace.

Identify five components of emotional intelligence in the workplace.

Pinpoint situations at work that trigger emotional reactions and recognize personal responses to these hot buttons.

Create techniques for understanding and managing feelings.


10

MINDFULNESS – BEING PRESENT IN THE MOMENT


Define mindfulness and its impact on the workplace.

Examine skills for accepting the present without judgment.

Develop mindfulness techniques to improve stress management.

Utilize tips for practicing mindfulness in the workplace and to enhance personal well being.

Discover how living in the moment can improve leadership skills.

RECHARGE


Identify signs that it’s time to recharge.

Use 10 strategies for recharging their batteries.

Determine their personal barriers to recharging and learn ways to overcome them.

Develop an action plan to recharge in ways that work best for them.

SILENCING THE INNER CRITIC: BUILDING SELF-ESTEEM


Define self-esteem and its components.

Identify the sources of adult self-worth.

Make the connection between irrational thinking and low self-esteem.

Develop strategies for controlling the “critic” and enhancing self-esteem.

Create a personal plan for developing positive self-esteem.

UNDERSTANDING THE DIFFERENCE BETWEEN DEPRESSION AND THE BLUES


Recognize the myths about depression.

Clarify the difference between clinic depression and the “blues”.


Identify the symptoms, causes, evaluation components, and treatments for clinical depression.

Apply strategies to help themselves and/or support a family member or friend who may be depressed.


11

AN OVERVIEW OF ESTATE PLANNING


Describe the process of estate planning.

Indicate various assets to consider for estate planning.

Define key estate planning tools.

Recognize the need for professional assistance.

Develop strategies for communicating about estate planning with older relatives.

COUPLES AND MONEY


Assess how they and their partner handle money issues.

Explore their financial values.

Identify money “hot spots”.

Apply tips for avoiding money conflicts. IDENTITY THEFT: PROTECT YOUR PERSONAL INFORMATION AND MONEY


Recognize the issues and scope surrounding identity theft.

Become familiar with methods thieves use to steal personal information and money.

Discover ways to minimize the risk of having their identity stolen.

Follow specific steps if they become a victim of identity theft. MANAGING YOUR FAMILY’S HEALTH CARE COSTS


Identify ways to save on health care costs by practicing preventive health.

Choose and use insurance plans to minimize medical expenses.

Recognize ways to reduce your out-of-pocket expenses.

Use strategies to reduce your family’s prescription costs.

Plan for medical emergencies.

Financial Issues

12

MANAGING YOUR MONEY IN TODAY’S ECONOMY


Recognize your financial goals.

Take steps to adapt your budget to your goals.

Implement strategies for managing debt.

Manage your retirement plan.

Explore savings options and other investments.

PERSONAL BUDGETING


Assess their financial situation and set financial goals.

Discover the control they have over their money.

Track their expenses and create a spending plan.

Take steps to save money and pay down debt.

Identify public and other benefits and resources that can help. THE ABCs OF CONSUMER DEBT


Assess their debt situation and target the factors that contribute to consumer debt.

Identify four essential steps to debt reduction.

Develop strategies for working with credit counseling agencies.

Identify the components of a credit report and learn about credit scores.

THE BASICS OF INVESTING: UNDERSTANDING THE TERMINOLOGY


Clarify the role of investing in financial planning.

Develop some basic money management principles.

Define various investment options: stocks, bonds, mutual funds, money market funds, CDs, and tax-deferred plans.

Identify key factors relative to investing money.

Financial Issues

13

CHANGING HABITS, CHANGING LIVES


Identify a behaviour they would like to change.

Clarify the reasons why it’s challenging to change behaviour.

Use a tool to identify benefits/costs of adapting a positive habit vs. sustaining a negative one.

Generate strategies for ridding themselves of the unwanted habit.

Design an action plan for embracing the change.

DAILY HEALTH HABITS


Identify ten healthy habits to do each day.

Recognize how small changes to daily habits can impact your health and well-being.

Incorporate changes gradually and build them into a routine.

Set goals and develop an action plan for healthy habits. ENERGY BOOSTERS


Assess their personal energy level.

Identify causes of low energy and learn ways to prevent them.

Employ healthy ways to boost energy.

Make an action plan to deal with energy slumps.

FIT FOR LIFE WITH EXERCISE


List the benefits of exercise.

Identify three types of exercise and the value of each.

Calculate targeted heart rate.

Describe the steps to setting up an ongoing exercise program.

Create a plan for sustaining fitness, including how to stay motivated and committed.

Health & Wellness

14

HEALTHY MEAL PLANNING


Calculate the appropriate amount of calories consumed at meals and snacks.

Create a balanced and appropriately sized meal.

Identify new ideas to fit in all the food groups.

Create menus, including recipes.

HEALTHY WEIGHT FOR LIFE


Make the connection between weight management and health.

Identify the barriers to getting to and sustaining a beneficial weight.

Use strategies for meeting the challenges of losing weight.

Describe a model for weight loss and lifetime healthy weight maintenance.

IF YOUR HEART COULD TALK: HEALTHY HEART FOR LIFE


Assess their knowledge of heart health.

Identify the causes and markers for heart disease.

Clarify the important numbers/values for a healthy heart.

Generate strategies for decreasing the risk factors.

MEAL PLANNING AND EATING FOR THE ENTIRE FAMILY


Recognize the importance of saving time by planning ahead in our busy world.

Demonstrate the simplicity of meal planning (with leftovers) by varying food choices throughout the day and week.

Include the entire family in the planning and preparing of healthy meals.

Get meals and snacks on the table faster and with less stress.

Health & Wellness

15

NUTRITION FOR LIFE


Describe the U.S. Daily Dietary Guidelines and the connection between nutrition and staying healthy.

Identify the food groups, their nutritional value, and healthy choices within them.

Clarify the difference between simple and complex carbohydrates and their relationship to the Glycemic Index.

Distinguish good fat from bad fat.

Recognize portion control.

Generate ideas for healthy daily nutrition.

STAYING HEALTHY AT A DESK JOB


Define ergonomics

Identify risks, including musculoskeletal disorders, from improper posture and ineffective physical work habits.

Use strategies to reduce those risks.

Describe proper positioning of work station items (computer, chair, desk, and phone).

Practice simple exercises that relieve muscle tension.

TAKING CHARGE OF YOUR EATING HABITS


Identify mindless eating pitfalls.

Apply tips to reduce impulse eating and keep cravings under control.

Recognize the importance of slowing down and being mindful of hunger and mood.

Utilize strategies for selecting healthy foods that satisfy hunger.

Health & Wellness

16

TIPS FOR GETTING A GOOD NIGHT’S SLEEP


Make the connection between sleep and health issues.

Identify the factors that affect good sleep, and analyze their individual sleep habits and issues.

Develop strategies for ensuring good quality sleep, including how to develop a bedtime routine.

Describe four sleep disorders.

WALKING FOR LIFE


List the benefits of regular walking.

Identify personal motivations for walking.

Describe the three main components of walking.

Calculate targeted heart rate.

Employ strategies for developing and sustaining a walking program, including how to stay motivated.

Create a personal plan for reaching 10,000 steps per day.

Health & Wellness

17

A SURVIVOR’S GUIDE TO ORGANIZATIONAL CHANGE


Identify the impact of the aftermath of organizational change

Describe the phases that survivors typically experience

Identify strategies for coping with feelings, putting the past behind, and engaging in work.

BASIC LEADERSHIP SKILLS FOR EVERYONE AND EVERY JOB


Recognize the importance of using basic leadership skills in any job.

Assess personal leadership capabilities.

Identify eight critical leadership strategies and ways to put them into action.

Develop a personal plan for applying leadership skills to a job.

BEST PRACTICES FOR FINDING FULFILLMENT AT WORK


Transition from a linear view of work to a cyclical model.

Develop techniques for self-renewal at work.

Identify 10 strategies that can help raise their “satisfaction quotient” on the job.

BOOSTING YOUR PERSONAL PRODUCTIVITY


Meet productivity expectations – even when they change.

Identify opportunities to improve personal and process efficiencies.

Manage work distractions and other interruptions.

Increase effectiveness through organization and technology.

BUILDING STRONG CUSTOMER RELATIONSHIPS


Identify five keys to building strong customer relationships:

1. Building trust and credibility

2. Viewing customers as partners

3. Using good communication

4. Making it personal

5. Providing outstanding customer service

Apply new strategies for each those keys using real-life scenarios.

18

BULLYING IN THE WORKPLACE


Define bullying behaviours.

Recognize the signs of bullying in the workplace

Identify the three types of bullying

Identify the effects of bullying on the workplace

CONQUERING CLUTTER


Identify how clutter affects state of mind and overall wellbeing

Identify clutter roadblocks that lead to disorganized spaces or excess items

Apply strategies for tackling existing clutter at home and at work

Assess ways to prevent clutter from accumulating at home and at work

COPING WITH TRAUMATIC EVENTS IN THE WORKPLACE


Identify common emotional, cognitive, behavioural and physical reactions to traumatic events.

Describe the stress response and implications of cumulative stress and delayed reactions.

Explore strategies for preparing for and coping with traumatic incidents. CREATIVITY AT WORK


Assess their personal creativity.

Identify the behaviours of creative people.

List the barriers to inventive thinking.

Develop strategies that boost creativity.

Apply a 5-step model that fosters originality.

DISABILITY ETIQUETTE IN THE WORKPLACE


Define disability in accordance with the Americans with Disabilities Act (ADA)

Recognize the various types of disabilities

Explore attitudinal barriers to working collaboratively with people with disabilities

Develop appropriate disability language in the workplace

Build skills to interact appropriately with people with disabilities

19

EFFECTIVE TIME MANAGEMENT


Identify the key components of effective time management.

Recognize the barriers that can prevent effective time management.

Utilize key strategies for effective time management.

EXPLORING DIVERSITY


Define the primary and secondary dimensions of diversity

Identify the origins of personal assumptions and attitudes towards individuals who differ from us.

Explore the many kinds of diversity in the workplace and describe techniques that contribute to organizational cohesiveness

GIVING IT YOUR BEST AT WORK


Recognize the importance of being highly committed to their work.

Assess how well they are engaged at their job.

Determine what gets in the way of giving it their best at work.

Identify how to tap into energy, talents and enthusiasm at work.

Create a personal plan for developing themselves and increasing their value as an employee.

GOAL SETTING FOR SUCCESS AT WORK


Define their personal meaning of success and identify personal values.

Develop a brief mission statement.

Use a tool for creating SMART goals and an action plan.

Create a short-term or long-term work goal.

Employ strategies for staying committed to goals.

Apply the techniques to non-work-related aspects of their lives.

20

HARASSMENT: IT’S AN ISSUE OF RESPECT


Define harassment.

Identify conduct in the work environment that could be interpreted as harassment.

Explain organizational policy and procedures regarding how to report a complaint of harassment.

Describe the employee’s role in preventing harassment and building a climate of respect.

HOW TO BE A HIGH PERFORMING TEAM MEMBER


Recognize the characteristics of a high performing team.

Explore their role as a team member.

Identify ways they can be more valuable to their team.

Use strategies for developing the eight key qualities of a high performing team member.

Create a personalized action plan.

INCREASING YOUR OPTIMISM AT WORK


Recognize the benefits of optimism.

Determine how optimistic or pessimistic they are.

Identify and change negative thinking patterns and habits.

Develop a positive outlook and increase their optimism at work.

Incorporate positivity into their work day and apply tips to help improve job satisfaction.

MENTORING RELATIONSHIPS: GUIDANCE FOR MENTEES


Define the concept of mentoring.

Identify benefits of mentoring for the mentor, mentee, organization, and customers.

Describe the roles and expectations of the mentee.

Utilize techniques for building and sustaining a successful mentoring relationship.

Plan a first meeting: conversation starters, goal setting, a development plan, boundaries, concerns, and exchange of information about self

Identify concerns about the mentoring relationship and strategies for managing challenging situations.

21

MENTORING RELATIONSHIPS: SUPPORT FOR MENTORS




Describe the roles and expectations of the mentor.



Identify concerns about the mentoring relationship and strategies for managing challenging situations

MOTIVATING FOR INNOVATION


Identify the organization’s core values and the drivers for progress.

Clarify why small ideas are the heart of innovation.

Utilize eight critical elements for creating and sustaining an innovation friendly environment.

Generate tips for enhancing the ability to contribute creative value to their job, the organization, and customers.

MOTIVATION AND WILLPOWER


Define motivation and willpower.

Explain the power of realistic goal setting.

Explore the barriers and challenges they face when working toward a goal.

Apply tips to boost motivation and willpower.

Develop an action plan to help achieve goals.

REINTEGRATION: SERVICE MEMBERS IN THE CIVILIAN WORKFORCE


Better understand the military and corporate culture.

Value the veteran in a competitive business environment

Create a welcoming workplace

Utilize tools and resources to increase sensitivity toward veterans in the workplace

22

RESPECT IN THE WORKPLACE


Define disrespectful, inappropriate behaviours.

Recognize three types of disrespectful behaviour.

Identify signs of disrespectful behaviour in the workplace.

Define your role in preventing or eliminating disrespectful behaviour in the workplace.

RUNNING EFFECTIVE MEETINGS


Plan ahead and prepare for meetings.

Encourage active participation and sharing of ideas.

Manage distractions and interruptions.

Coordinate and run teleconferences.

Apply problem solving, decision making and action planning as a group.

Close a meeting and follow up on action items.

STOP PUTTING IT OFF


Use The Procrastination Inventory to identify avoidance habits.

Identify the negative effect of procrastination on personal and professional life.

Identify the psychological basis for the behaviour.

Apply a 6-step model for overcoming procrastination and maximizing their time.

SUCCESS STRATEGIES FOR VIRTUAL EMPLOYEES


Identify the benefits and challenges of working remotely.

Apply self-management strategies to enhance productivity.

Build social capital and nurture effective work relationships.

Increase visibility and manage their career in the remote environment.

23

THE BASICS OF PLANNING AND PRIORITIZING


Recognize the benefit of returning to time-tested strategies for planning and prioritizing.

Identify their self/time management concerns, strengths, and areas for improvement.

Clarify the link between personal values, life stage, roles (employee, manager, parent, friend, home manager, etc.) and the use time.

Use seven best practices for planning and prioritizing.

Use a system for assigning tasks to categories depending on time sensitivity and importance.

TRANSGENDER IN THE WORKPLACE


Frame sexual identity in the workplace

Define basic rights and responsibilities for managers and employees.

Encourage open, respectful conversation.

Create a safe, welcoming atmosphere at work.

UNDERSTANDING INTERGENERATIONAL TEAMS


Identify the unique values and behaviours of each of the five generations in today’s workplace.

List the advantages of having multiple generations on a team.

Leverage the strengths of each generation to build and sustain a vital team.

Create strategies that unite all generations at work.

VICARIOUS TRAUMA


Describe the characteristics of vicarious trauma.

Recognize the life cycle of a critical incident.

Identify the triggers and symptoms of vicarious trauma.

Describe the value of self-care in coping with vicarious trauma.

WORKPLACE SUBSTANCE ABUSE: EVERYBODY LOSES


Describe the effects of substance abuse on the workplace, family, and body

Define substance use, abuse, and dependence

Identify the effects of enabling behaviours

Explain their organization’s policy regarding substance abuse

Select appropriate steps to address their own use or to assist a using co-worker

24

HEALTHY AGING: LIVING BETTER LONGER


Identify the risk factors that emerge during mid-life.

Clarify the most important step that fosters longevity.

Recognize the components of a regular physical exam.

Describe ongoing strategies that reduce the risk of disease and promote a healthy lifestyle.

PLANNING YOUR LIFESTYLE AS A RETIREE


Identify myths and pitfalls of retirement.

Apply three theories of adult development.

Transfer the satisfying aspects of work to retirement.

Use a tool for identifying their resources, options, and preferences for enriching retirement.

Apply ten keys of successful retirement.

This seminar does not contain information on financial planning for retirement.

Midlife & Retirement

25

ACTIVE PARENTING: PRACTICAL SKILLS FOR TODAY’S PARENTS


Assess their parenting skills.

Identify what children need.

Describe the guiding principles of active parenting.

Match children’s needs with specific parenting techniques. BEING A SINGLE PARENT


Take care of self while being the best parent you can be.

Simplify and manage everyday demands.

Maintain a healthy relationship with your child.

Build community and find support.

BULLYING: WHAT PARENTS SHOULD KNOW


Identify the different types of bullying.

Apply strategies to help reduce bullying behaviours in children.

Recognize the signs and dangers of cyber bullying and LGBT-targeted bullying.

Work with school and community to help prevent bullying and become part of the solution.

CONNECTING WITH YOUR TEEN


Assess strengths and vulnerabilities in the ability to communicate with their teen.

Describe the internal and external conflict that creates challenges for connecting with teens.

Create techniques for taking care of self when communication becomes painful.

Listen for the purpose of understanding their teens.

Increase the ability to influence their teen instead of controlling him or her.

Parenting

26

DEVELOPING RESPONSIBILITY & INDEPENDENCE


Define responsibility and independence.

Identify areas of responsibility, including task management and social responsiveness.

Apply the seven Rs of responsibility.

Develop techniques for removing the barriers to responsible behaviour.

Enhance their parental role as teacher of values and effective behaviour; increase confidence as a parent.

HELPING YOUR CHILD ACHIEVE IN SCHOOL


Identify the role that homework plays in a child’s life.

Correct three myths about children and learning.

Describe the three P’s of homework.

Identify roadblocks for starting and finishing homework.

Develop strategies for making homework a positive experience.

Become proactive in enhancing a child’s achievement in school.

HELPING YOUR CHILD DEAL WITH STRESS: TEACHING RESILIENCY


Identify the causes, signs, and symptoms of childhood stress.

Assess their children’s stress level.

Apply a parenting model to encourage resiliency and stress-hardiness.

Develop strategies for helping their children cope with challenges and pressure.

HELPING YOUR CHILD GET A FULL NIGHT’S SLEEP


Describe specific concerns about their children’s sleep issues.

Identify basic strategies for establishing a night-time routine for their children, including how to teach self-calming.

Explore specific sleep problems such as: stalling, nightmares, night terrors, sleep walking, etc. and develop techniques for managing them.

Understand children’s sleep patterns at different stages of development, and identify conditions that disrupt sleep for young children.

Parenting

27

INTERNET SAFETY AND SOCIAL MEDIA


Identify the potential dangers to children who use the Internet and social media.

Recognize how social media works and its appeal.

List popular types of social media.

Put safety measures and strategies into action to keep their children safe online.

POSITIVE PARENTING


Distinguish how to recognize aspects of positive parenting.

Apply strategies for setting clear limits and realistic expectations.

Use strategies to communicate effectively and adapt to a child’s individual needs.

Identify and learn ways to manage common behavioural issues.

Share helpful parenting tips and experiences.

Parenting

28

10 WAYS TO OVERCOME OVERLOAD


Assess if they are on overload.

Recognize areas of control.

Describe 10 ways to optimize control and manage their lives more effectively.

Identify techniques to overcome specific overload issues at work and in personal life.

BOUNCING BACK: HOW TO STAY RESILIENT DURING LIFE’S CHALLENGES


Define resiliency and indicate how it can be used for success and satisfaction in life.

Assess their personal resiliency level.

Create action plans based on 10 methods for bouncing back.

MANAGING HOLIDAY STRESS


Identify sources of holiday stress.

Clarify the conflict between expectations and reality during holiday time.

Recognize the role of traditions and create meaningful rituals.

Gain control of organizing holiday tasks, managing time, and dealing with expenses.

Develop healthy attitudes for coping with the demands of the holiday season.

MANAGING YOUR WORK STYLE TO REDUCE STRESS


Identify the traits of a high-stress and a low-stress work style and indicate which style reflects their own work behaviour.

Describe each style’s impact on themselves and their co-workers.

Develop strategies for fine-tuning their perspective, tapping into their wisdom, and applying humour to reduce stress at work.

Stress Management

29

MANAGING STRESS: THE ROAD TO RESILIENCY


Define stress and resilience

Recognize personal stressors and responses to them

Identify the qualities of resiliency and effective coping

Strategies for maintaining resiliency, exerting control, and managing unrelenting stress

OVERCOMING OVERLOAD


Define overload and identify its causes.

Identify symptoms and behaviours associated with overload.

Determine whether or not stress has reached the overload phase.

Create techniques for coping with, as well as avoiding, overload.

Practice a relaxation exercise.

RELAX THE BODY, CALM THE MIND


Identify the interconnection of the mind, body, and stress.

Discover the value of relaxation techniques.

Activate their body’s own relaxation response.

Practice three stress management techniques: breathe awareness, progressive muscle relaxation, and visualization.

Attendees should be prepared to participate in relaxation exercises during the session.

Stress Management

30

BALANCING SHIFT WORK AND PERSONAL LIFE


Identify the challenges they face as a shift worker.

Use basic techniques for getting good quality sleep.

Recognize the role of nutrition and what to eat/not eat while working the night shift.

Explore strategies for improving the quality of family and personal life.

NAVIGATING WORK AND LIFE


Recognize the terms “navigating” and “integrating” in regard to their work and personal lives

Clarify how their present life differs from the quality of life they would like.

Identify areas that could benefit from new approaches.

Apply seven key tools that can enhance work/life quality and provide greater personal satisfaction.

SETTING LIMITS AT WORK AND IN YOUR PERSONAL LIFE


Identify challenges, including internal and external barriers, of setting clear limits at work and in personal/family life.

Assess personal strengths and vulnerabilities as they relate to delegating.

Determine if a situation warrants delegation.

Develop assertive communication techniques to manage time more effectively.

Create strategies for setting limits and delegating at work and in one’s personal life.

Work / Life Balance

31

SIMPLIFY: BEING PRESENT FOR LIFE’S MOMENTS


Identify how life became hurried and complicated.

Identify their core values and set priorities based on their values.

Recognize the difference between “minutes” and “moments”.

Apply tips to simplify their life, slow down, and be present each day.

WORRY LESS, ENJOY LIFE MORE


Recognize the signs of worry and how they can impact happiness.

Generate and deal with specific triggers to worry.

Identify areas of change to reduce worry.

Develop new strategies for managing worry.

Work / Life Balance

32

30-minute tip sessions are available for work environments in which employees have limited time to attend training, but could benefit from information and practical suggestions. These sessions highlight quick tips and strategies based on a specific topic.

TIP SESSION TOPICS:

6 Tips for Managing Stress ....................................................... 33

6 Ways to Bounce Back ............................................................ 33

9 Tips for Managing Holiday Stress .......................................... 33

10 Tips for Email Etiquette ........................................................ 33

Healthy Lunches ........................................................................ 33

Practicing a Relaxation Exercise .............................................. 33

30 Minute Tip Sessions

33

6 TIPS FOR MANAGING STRESS


Recognize feelings.

Use effective problem-solving methods.

Practice healthy habits.

6 WAYS TO BOUNCE BACK


Increase optimism and enjoy the small pleasures in life.

Take an active approach to problem solving.

Prepare for and be open to change.

9 TIPS FOR MANAGING HOLIDAY STRESS


Set expectations.

Manage time and budget.

Prepare for family dynamics.

Take care of themselves.

10 TIPS FOR EMAIL ETIQUETTE


Use email appropriately and effectively.

Avoid email habits that may negatively affect their message or their work relationships.

Distinguish when and when not to use email.

HEALTHY LUNCHES


Pick healthier choices when dining out.

Find ways to fit more food groups in lunches.

PRACTICING A RELAXATION EXERCISE


Use relaxation techniques to reduce the stressful wear and tear on the body

Explore how to use the Sympathetic and Parasympathetic nervous systems to control stress

Tip Sessions

34

The Continuing Education Series is a unique way to provide skills and information to employees who are interested in more in-depth and ongoing learning. Each series contains three seminars which follow a particular theme. They begin by identifying basic needs and/or issues and move towards a more complex examination of the identified topic. They provide strategies, tools and instruction that employees can utilize to enhance their performance and productivity in the workplace and in their personal lives. The content of each series is reflective of the same topics contained in our seminars. However, the series approach further augments the employee’s learning experience.

CONTINUING EDUCATION TOPICS:

Change Management ................................................................ 35

Communication ......................................................................... 35

Elder Care .................................................................................. 35

Finance ...................................................................................... 35

Managing Life’s Big Moments................................................... 36

Mental Health ............................................................................. 36

Eating Well ................................................................................. 36

Living Well ................................................................................. 37

Parenting ................................................................................... 37


Achieving Success at Work ...................................................... 38

Harassment................................................................................ 38

Team Building............................................................................ 38

Continuing Education Series

35

Change is inevitable and constant. This series focuses on identifying the phases and process of change and increasing one’s adaptability to change. It then addresses more specifically workplace change and how one can work with change and make it work for him/her. Lastly, once the participant has developed a foundation of knowledge around the idea of change and how to accept it, it further provides tools to strengthen one’s ability to master change in his/her professional and personal life.

A Personal Guide to Managing Change (p. 3)

Navigating Workplace Change (p. 3)

Beyond Coping with Change, Becoming a Change Master (p. 3)

This series is intended to teach the fundamental aspects of effective communication skills. It starts by addressing listening skills and allows the participant to hone his/her own listening skills while also helping him/her recognize the impact of poor listening skills. It then addresses one’s ability to receive feedback and offers strategies for managing useful and non-useful feedback. Lastly, the series defines feedback and also addresses the challenge of delivering valuable and constructive feedback.

Communication: The Art of Listening (p. 4)

Communication: The Art of Receiving Feedback (p. 4)

Communication: The Art of Giving Feedback (p. 4)

There are a growing number of people who find themselves facing the reality of caregiving for an older adult. For many employees, the responsibility of caring for aging parents often coincides with ongoing care for their children as well. This series identifies this new social reality as well as offers ways that caregivers can manage emotions and stress that occur because of the challenges facing this “sandwich generation”. It further provides support for those who are facing the decision, or may be in the future, of whether or not to seek community care for aging loved ones.

The Sandwich Generation (p. 7)

Managing the Emotions of Caregiving (p. 6)

The Nursing Home Decision (p. 7)

These sessions will assist participants in protecting their personal information as well as provide tools to help manage financial stress. Identity theft is a growing problem in today’s society and this session helps participants become more cognizant of this growing threat. This series helps to recognize the scope if this issue, and then further informs the participant how he/she can manage finances as well as plan for a secure future.

Identity Theft: Protect Your Personal Information and Money (p. 11)

Managing Your Money in Today’s Economy (p. 12)

Personal Budgeting (p. 12)

Communication

Elder Care

Change Management

Finance

36

With significant occasions often comes a greater amount of stress in our lives. This three-part series is intended to identify the sources of “holiday” stress, and manage the difference between one’s expectations and the reality of what is possible. It then assists the participant in recognizing the difference between moments in time and moments of significance and how to be present for them. Lastly, it provides tools and techniques to aid in achieving relaxation for both the mind and body when experiencing heightened stress levels.

Managing Holiday Stress (p. 28)

Simplify: Being Present for Life’s Moments (p. 31)

Relax the Body, Calm the Mind (p. 29)

This series is designed to educate participants about mental health and how it impacts the workplace. It is also designed to assist participants in identifying ways in which they can help themselves achieve mental wellness as well as how to support and encourage those around us to achieve well-being. The series begins with an overview of some of the most common mental illnesses diagnosed today, and then debunks many myths and misconceptions around society’s perception of mental illness. It then moves toward examining one of the most common mental illnesses affecting people today – depression. Lastly, the series examines how one can utilize various tools in order to discover what we need to learn about ourselves in order to achieve emotional wellness.

A New Attitude: The Truth About Mental Illness (p. 8)

Understanding the Difference Between Depression and the Blues (p. 10)

Happiness: Learning from Positive Psychology (p. 9)

This is a nutrition series that begins with the basic understanding and definition of good versus poor nutrition reiterating the basic food groups and outlining strategies toward healthy living. The second session delves deeper into how particular choices within each food group will benefit the body and provide specific nutrients that our bodies require. The final session examines various strategies to promote healthy eating for oneself and one’s family by providing recipes as well as ideas regarding effective planning tools and meal ideas for “leftover cooking.”

Taking Charge of Your Eating Habits (p. 15)

Nutrition for Life (p. 15)

Healthy Meal Planning (p. 14)

Mental Health

Managing Life’s Big Moments

Eating Well

37

This series focuses on behavioural wellness. It identifies the most basic changes that we all can make in order to move toward a healthier lifestyle. It then moves forward providing more specific exercise ideas and assists in creating a plan for sustaining fitness. Lastly, the series focuses on identifying one’s specific negative habits, and how to make life changes that improve overall health and wellness and ultimately one’s happiness.

Daily Health Habits (p. 13)

Fit for Life With Exercise (p. 13)

Changing Habits, Changing Lives (p. 13)

This series identifies the qualities of strong families, along with what helps to create adult happiness as well as joy in children. It then moves forward to address the most common and growing problem in schools as well as in society in general: bullying. It helps all members of the family identify all forms of bullying and provides information regarding how to become involved with the school and community and help provide an optimal solution. Lastly, the series helps parents recognize signs of stress in their children and provides them with tools to help children deal with challenges and pressure.

Internet Safety and Social Media (p. 27)

Bullying: What Parents Should Know (p. 25)

Helping Your Child Deal with Stress: Teaching Resiliency (p. 26)

The stress series is designed to identify various signs of stress as well as the positive and negative impact of stressors on the body. It then moves towards identifying one of the major causes of stress – overload. The continuum moves through various ways to take control of the issues that generate negative stress and, more importantly, suggests ways to manage and/or eliminate negative stress from daily life.

Managing Stress: The Road to Resiliency (p. 29)

10 Ways to Overcome Overload (p. 28)

Relax the Body, Calm the Mind (p. 29)

Parenting

Stress Management

Living Well

38

This series is designed to build a foundation that will assist in the development of a well rounded, professional and productive employee. It will create an awareness of appropriateness in the workplace both in how one conducts oneself in-person and electronically. Once the basic fundamentals are achieved, the series then introduces ways in which an employee can utilize his/her skills and elevate them by becoming highly productive, increasing efficiency and achieving a greater satisfaction in his/her work life.

Basic Leadership Skills for Everyone and Every Job (p. 17)

Creativity at Work (p. 18)

Boosting Your Personal Productivity (p. 17)

This series is intended to help educate and protect employees from bullying and harassment in the workplace. It also identifies various behaviours that could be considered “harassment” as well as outlines one’s personal responsibility/role in preventing harassment. Lastly, the sessions explore various kinds of diversity in the workplace and techniques that contribute to a respectful workplace.

Bullying in the Workplace (p. 18)

Harassment: It’s an Issue of Respect (p. 20)

Exploring Diversity (p. 19)

This series begins by identifying the fundamental aspect of any relationship – trust. Once the participants can identify how to build trusting relationships, they then learn how to maintain and develop these relationships even in times of crisis. The series is intended to aid the employee in developing working relationships and in valuing the knowledge and skills of others while applying his/her own skills and knowledge in a group setting. Once this has been achieved, the participant learns to identify how to enhance his/her skills that will allow him/her to become a high achiever in the workplace. It also helps the participant to recognize his/her role as a team member and how to become more valuable in that role.

Building Trust at Work and in Personal Life (p. 4)

The Basics of Collaborative Problem Solving (p. 5)

How to Be a High-Performing Team Member (p. 20)

Achieving Success at Work

Harassment

Team Building

39

Extended seminars range from 2 to 3 hours in length and are sessions designed to increase employee productivity and engagement. These sessions assist with a wide variety of issues and are appropriate for all employee audiences or intact work groups. Our highly interactive skill-building sessions are designed to enhance participant retention of materials through the application of concepts and techniques. Recommended group size is 25-50 employees.

EXTENDED SEMINAR TOPICS:

Change Management ................................................................ 40

Midlife & Retirement .................................................................. 40


Work / Life Solutions ................................................................. 41

Communication ......................................................................... 42

Customer Service ...................................................................... 42

Team Development.................................................................... 43

Workplace Solutions ................................................................. 44

Extended Seminars

40

TRANSITION MANAGEMENT FOR EMPLOYEES


Describe a change model that provides a context for understanding today’s continuously changing business environment.

Recognize the normal reactions people have to organizational change.

Identify the impact of frequent organizational change on performance.

Generate strategies and plans to manage in a constantly changing work environment.

2 hours

PLANNING FOR MIDLIFE AND BEYOND


Identify the opportunities and challenges of midlife.

Create a vision of the satisfying adulthood that they want.

Use an approach to live more fully on their own terms.

Identify critical areas of life planning; set goals; develop action plans.

Recognize the wide range of choices that are in this next phase of life.

Utilize strategies to increase confidence and optimism about the future.

2 hours

RETIRE, REWIRE, RENEW: EMBRACING THE TRANSITION


Identify how retirement is changing.

Create their personalized blueprint for retirement that will guide them towards greater life satisfaction.

Recognize that work in a variety of formats will likely play a role in their “retirement”.

Examine that now is the time to enhance future relationships and explore leisure interests.

Embrace attitudes and beliefs that will lead to a brighter future.

2 hours

Midlife & Retirement

Change Management

41

STRESS MANAGEMENT: STRATEGIC LIFE PLANNING


Describe the symptoms of stress.

Distinguish between stress and the stress response.

Identify their personal symptoms and causes of stress.

Define the holistic theory of stress management and its guiding principles.

Generate stress management techniques that suit individual lifestyles.

Analyze the impact of changing a stressful situation.

Develop a personal strategic plan to manage stress. 3 hours

UNDERSTANDING STRESS, INCREASING RESILIENCY


Define stress and understand the “costs” of negative stress.

Recognize the body’s response to stress.

Identify personal stressors.

Connect stress and depression.

Practice strategies for thinking productively and becoming resilient.

Utilize strategies to feel more in control of life. 2 hours

NAVIGATING WORK AND LIFE


Assess strengths in work/life balance and pinpoint areas that could benefit from improvement.

Define “balance” as it applies to work/life.

Incorporate strategies for managing internal and external expectations.

Apply 10 key tools to enhance work/life balance.

Create three goals for work/life balance.

Examine ways to become more in control of life.

2 hours

Stress Management

Work / Life Solutions

42

RESOLVING CONFLICT


Identify their preferred style of dealing with conflict.

Respond appropriately to others’ anger and eliminate self-destructive behaviours.

Use proven conflict resolution skills and deal with common reactions to conflict.

Repair damaged relationships with co-workers.

2 or 3 hours

“WHAT I MEANT WAS…”: BASIC COMMUNICATION SKILLS


Identify barriers to effective communication.

Use a variety of techniques to enhance their interpersonal communication styles.

Provide useful feedback.

Identify non-verbal messages which impact communication.

Apply active listening skills to ensure correct interpretation of another’s message.

2 hours

WORKING WITH CHALLENGING BEHAVIOURS


Describe factors of human behaviour which cause people to become challenging.

Identify how a person’s behaviour affects your response.

Recognize personal hot buttons and learn to control immediate responses.

Manage challenging behaviours by applying proven tools and techniques.

Utilize coping strategies to de-stress when interacting with challenging behaviours.

2 hours DELIVERING OUTSTANDING CUSTOMER SERVICE


Display a professional image for their organization.

Exhibit effective communication skills – both face-to-face and on the telephone.

Handle challenging situations while preserving the customer relationship.

Manage common customer problems and complaints.

Build customer rapport and loyalty.

2 or 3 hours

Customer Service

Communication

43

CREATING A POSITIVE WORK ENVIRONMENT


Identify qualities of a healthy work environment.

Describe the four stages of team building.

Define the role of the manager as coach.

Employ strategies and styles for conflict resolution.

Motivate staff through a variety of proven techniques.

2 or 3 hours

MENTORING RELATIONSHIPS: GUIDANCE FOR MENTEES




Describe the roles and expectations of the mentee.



Identify concerns about the mentoring relationship and strategies for managing challenging situations.

2 hours

MENTORING RELATIONSHIPS: SUPPORT FOR MENTORS




Describe the roles and expectations of the mentor.



Identify concerns about the mentoring relationship and strategies for managing challenging situations

2 hours

Team Development

44

EXPLORING DIVERSITY


Define the primary and secondary dimensions of diversity.

Describe the strategic importance of diversity.

Identify the origins of their personal assumptions and attitudes toward those who differ from them.

2 hours

HARASSMENT: IT’S AN ISSUE OF RESPECT


Define harassment.

Identify conduct in the work environment that could be interpreted as harassment.

Explain organizational policy and procedures regarding how to report a complaint of harassment.

Describe the employee’s role in preventing harassment and building a climate of respect.

2 hours

WORKPLACE SUBSTANCE ABUSE: EVERYBODY LOSES


Describe the effects of substance abuse on the workplace, family, and body

Define substance use, abuse, and dependence

Identify the effects of enabling behaviours

Explain their organization’s policy regarding substance abuse

Select appropriate steps to address their own use or to assist a using co-worker

2 hours

Workplace Solutions

45

Manager Training sessions are designed to offer existing and emerging managers and supervisors an opportunity to expand their knowledge base and skill set. The sessions are offered as stand-alone classes or as part of a program package created to sustain learning over time.

MANAGER TRAINING TOPICS:

Blending Learning Programs .................................................... 46

Manager Essentials ................................................................... 47

Manager as Leader .................................................................... 48

Leadership Fundamentals ........................................................ 49

Manager Training

46

Our blended learning programs consist of in-class training sessions with telephonic group coaching sessions. This combination of learning modalities serves to reinforce learning over time and sustain behaviour change. By investing in the development of an employee’s knowledge and skills, organizations demonstrate:

A commitment to continuous learning, growth, and organizational well-being

Their capacity to align talent to organizational strategy

Their ability to improve employee engagement and retention

Paths to building cultural cohesion

Improved morale

Strengthened customer satisfaction

Improved organizational performance

Better profit margin through efficiency Your organization is unique and development of your employees is no exception. The LifeWorks Manager Training Programs adapt to your organization’s needs, goals, culture, and definition of success. Our experienced facilitators and content specialists work with you to develop and deliver programs targeted to your organizational needs. Our training uses proven adult learning methodologies, and decades of experience to provide your staff with real-work applications. Your management program beings with:

1. Listening

We work closely with you to identify organizational needs, identify any challenges and determine what success will look like for your team.

2. Design

We will recommend a program that fits with your learning vision. This is an evolving process that allows us to determine the most relevant content for your organization.

3. Delivery

Our knowledgeable facilitators engage the experience and skills of your employees to drive conversations through case studies and experiential learning. Telephonic Group Coaching sessions are available along with classroom learning. Coaching is interactive and allows for personal reflection and extensive hands-on experience. Participants take away new knowledge and ideas that are directly applicable to their work environment.

Contact your Customer Success Manager for further details and to set up an appointment for your customized needs assessment.

Blending Learning Programs

47

Effective management involves critical thinking as well as applied skills. This program is designed to optimize operational performance and to help current and aspiring managers become highly effective with people and tasks. The focus is on people management and development, including engaging and retaining best-in-class talent, fostering communication, and enabling best performance through a maximum of six (6) Leadership Fundamentals Seminars


Manage self and your teams more effectively

Identify characteristics and styles of effective management

Explore engagement and retention methods

Enhance communication skills with employees one-on-one or in a group

Discover the links between performance management and organizational success

This program includes:

6 half-day seminars; 6 telephonic group coaching sessions

1. Essentials of People Management

Telephonic Group Coaching session (1)

2. Managing Remote Workers


3. Employee Engagement


4. Communication Essentials for Managers


5. Developing Employees


6. Performance Management


Manager Essentials

48

Through a maximum of eight Leadership Fundamentals Seminars, this program will help managers understand various approaches to leading with confidence and authority. The focus is on learning both theoretical models and practical skills so that participants are better prepared to understand the effects of their decisions on those they lead. Participants will learn to:

Examine practical models and key competencies of effective leadership

Practice tailoring communication skills to the needs and concerns of others

Explore techniques to encourage healthy debate and develop consensus

Discover how successful organizations use strategic management to build accountability

This program includes:

8 half-day seminars; telephonic group coaching sessions

1. Foundations of Leadership


2. Coaching Skills

Telephonic Group Coaching Session (2)

3. Improving Performance through Constructive Feedback


4. Conducting Performance Appraisals


5. Conflict Resolution


6. Managing Resistance to Change


7. Keeping Our Best: Retention of Key Talent


8. Strategic Management and Accountability


Manager as Leader

49

A MANAGER’S GUIDE TO PREVENTING HARASSMENT

What is harassment? Does the alleged harasser’s intent matter or only how the victim perceived the behaviour? Does a person have an obligation to inform someone if they dislike a behaviour? Not recognizing the impact of harassment on the work environment leads to ignoring offensive behaviours that violate the organization’s policies and may be illegal. This session examines harassment as a legal issue, a policy issue, and a personal issue. Participants are challenged to explore their own views on harassment and are empowered to address the problem instead of avoiding it.


Define harassment.

Identify behaviours in the work environment that could be interpreted as harassment.

Explain the impact harassment has on organizational costs.

Recognize the organization’s liability regarding harassment.

Describe the manager’s roles in preventing harassment and building a climate

of respect.

Explain organizational policy and procedures regarding how to handle a complaint of harassment.

2 hours

. COACHING SKILLS: DEVELOPING AND MOTIVATING YOUR STAFF

Coaching unlocks the potential of individuals and teams, to maximize performance and effectiveness, and enhance personal satisfactions in their work. Many managers find that they have received little preparation for this task of coaching and motivating. The workforce is different, values have changed, and what used to motivate employees no longer works. This session is meant for managers who are interested in developing, inspiring and motivating their staff to exceed expectations.


Define the role of the manager as coach.

Assist employees in their professional development.

Use empowerment and delegation as developmental tools.

Provide developmental feedback to employees.

Motivate staff through a variety of proven techniques.

3 hours

Leadership Fundamentals

50

COMMUNICATION ESSENTIALS FOR MANAGERS

Communication skills are essential for employees and managers alike. Research indicates we spend 80% of our workday trying to communicate our ideas to others. There are all sorts of barriers that prevent us from finding a “commonness of understanding” when we’re trying to convey a message to someone. This interactive workshop will help participants to effectively and accurately communicate their ideas, instructions, thoughts, and feelings by practicing techniques and skills for overcoming communication barriers.


Identify barriers to effective communication.

Use a variety of techniques to confirm that their messages have been received accurately.

Provide constructive feedback to employees.

Identify nonverbal messages that impact communication.

Apply active listening skills to ensure correct interpretation of others’ messages.

Generate action plans to break down organizational communication barriers.

3 hours CONDUCTING PERFORMANCE APPRAISALS

Supervisors routinely rateconducting performance reviews as one of their least favourite tasks. Yet the performance appraisal tool, used appropriately with regular performance discussions, can be an effective means of discussing performance, establishing goals and measuring success. This training session will help decrease anxiety about the review process by giving evaluators a chance to develop their skills and get immediate feedback.


Describe the benefits to managers and employees that result from conducting performance appraisals.

Recognize that a performance appraisal is a key part of a positive performance management system.

Review the necessity of documentation to facilitate an objective review.

Conduct a productive performance review meeting.

Establish SMART goals.

Discuss managing difficult situations that may arise in the performance review meeting.

3 hours


51

CONFLICT RESOLUTION

Conflict motivates us to consider new ideas and challenges us to improve our communication style. Each individual has a tendency towards a particular style to manage conflicts. These styles range from avoidance to collaboration. While not all conflicts in the workplace can be successfully resolved, they must be managed, and the goal is always resolution. This seminar examines proven conflict-resolution techniques and offers an opportunity for participants to practice those techniques.


Identify the factors that often cause workplace conflict.

Recognize the different kinds of conflict and appropriate responses to each.

Examine the processes of conflict resolution and implement behaviours that produce effective results.

Explore proven approaches to resolving conflict.

Assess preferred styles in managing conflict.

3 hours DEVELOPING EMPLOYEES

Forward-thinking managers have many resources at their disposal for helping all employees reach their full potential. It is an important responsibility for managers to enable employee learning. To support the learning and development of employees, managers must establish learning opportunities while providing encouragement and support. This seminar examines current approaches to employee development.


Recognize the differences between instruction, coaching and mentoring.

Employ ways to empower and encourage employee development.

Examine developmental strategies for utilizing the most appropriate approach based on employee skill and knowledge.

3 hours


52

DOT REASONABLE SUSPICION SUPERVISORY TRAINING

(AVAILABE FOR UNITED STATES CLIENTS ONLY)

The session is designed to meet the DOT regulation 382.603 requiring that all persons designated to supervise drivers receive at least 60 minutes of training on alcohol misuse and an additional 60 minutes of training on controlled substances use. This training is designed to help you better understand the DOT rules and regulations regarding alcohol and controlled substances, testing requirements and supervisory responsibilities.


Describe the DOT alcohol and controlled substances prevention rules.

Identify circumstances under which reasonable suspicion testing is conducted according to the DOT regulations.

Recognize signs and symptoms of drugs being tested for and their effects on performance safety-sensitive functions.

Define alcohol misuse, a hangover, and the effects on workplace safety.

Manage an employee to conduct a reasonable suspicion test and complete the required documentation.

Explain their organization’s policy and procedures regarding DOT reasonable suspicion testing.

3 hours EMPLOYEE ENGAGEMENT Feeling engaged with work is in everyone’s best interest, because an engaged workforce boosts organizational performance, workplace morale, and retention rates. An engaged workforce is more productive, positive, and sustainable. People who belong to this type of culture feel a connection with their work and are better able to maintain a healthy attitude and find a satisfying work/life balance.


Recognize the concept of engagement.

Examine strategies to create a culture of engagement.

Create solutions to overcome barriers to engagement.

Explore the benefits of a healthy attitude.

3 hours


53

ESSENTIALS OF PEOPLE MANAGEMENT

Forward-thinking managers know that all their other skills are only accessories to their ability to manage people efficiently, thoughtfully, and fairly. This course introduces managers to the essential principles of responsible people management by determining their own management style and becoming aware of other effective styles.


Identify personal management style and learn other effective styles.

Explore the overall role of a manager.

Recognize the importance of reciprocal accountability.

3 hours

IMPROVING PERFORMANCE THROUGH CONSTRUCTIVE FEEDBACK

The ability to give and receive honest and relevant feedback is a critical skill for any profession. Giving feedback lets others know how they are performing in terms of their work-related performance and behaviours. Receiving feedback indicates the understanding and pertinence of the information communicated. Giving and receiving feedback is a key skill in today’s work environment.


Clarify the performance improvement process according to organizational policy.

Apply the five key elements of constructive feedback to the performance discussion.

Handle challenging emotional responses from employees during the performance improvement process.

Implement an effective performance improvement plan.

3 hours

IN THE AFTERMATH OF DISASTER: LEADERSHIP STRATEGIES

No one could fully anticipate the overwhelmingly devastating effects of recent disasters and the magnitude of losses that individuals have incurred. The aftershock will continue to be felt after the actual event. As individuals struggle to deal with their losses, organizations recognize the need for additional support. This session is specifically designed to assist leaders in understanding traumatic stress and the disaster recovery process.


Describe the impact of traumatic stress, grief, and loss.

Recognize warning signs that an individual is struggling with traumatic stress.

Effectively lead employees who have experienced traumatic losses.

Demonstrate compassion and support employees to constructive action through the ACT communication process.

Implement self-care skills to help deal with reactions.

Leverage the resources available through the employee assistance program for both managers and employees.

3 hours


54

KEEPING OUR BEST: RETENTION OF KEY TALENT

Research shows that effective retention efforts require more strategy or discipline than managers might think. In fact, a “high-quality boss” is consistently cited as one of the most important job attributes by key talent. Managers are in a unique position to drive retention, as they are the main factor in influencing an employee’s intent to stay or leave an organization.


Identify with the concept of employee engagement.

Recognize key talent within the organization.

Identify key motivators and individual goals of top talent.

Assess the risk of high performers disengaging or leaving the organization.

Employ ways to be a more effective manager by reviewing the principles of feedback, recognition, and developmental goals.

3 hours

FOUNDATIONS OF LEADERSHIP

This course will help participants understand the various approaches to effectively lead others. The focus is on learning both the theoretical and practical models of leadership to help develop the skills essential to becoming leaders in the workplace, the community, and society to help participants become better prepared to understand the effect of their decisions on others.


Identify various styles of leadership.

Examine different theories of leadership.

Build leadership self-awareness.

Identify characteristics and qualities of leaders.

3 hours

MANAGING MENTAL HEALTH IN THE WORKPLACE

This course is designed to enhance the skills of managers and HR staff in dealings with employees who may have emotional difficulties. It will explore effective behaviours that result in providing appropriate support while avoiding diagnosis or assumptions about what is wrong with the individual.


Identify the role of the manager when dealing with an employee with personal concerns

Increase awareness of the top mental health issues; stress and burnout, depression, and substance abuse

Recognize the potential warning signs of a troubled employee

Practice appropriate boundaries and approaches to the troubled employee

2-3 hours


55

MANAGING MULTI-GENERATIONAL WORKPLACES

Five generations co-exist in the workforce today. Generational differences present important challenges and opportunities. This seminar will explore strategies to address generational gaps, identify the unique values, preferences, and behaviours of each group, and dispel myths about the generations.


Identify the five generations and the characteristics, unique values, and behaviours commonly associated with each group.

Recognize and appreciate generational differences and their effect in the workplace.

Practice strategies that build an organization’s competence in managing employees across all four generations.

Develop critical skills for motivating each group.

3 hours

MANAGING REMOTE WORKERS

Reduced commutes, work/life flexibility, and increased autonomy are just a few of the benefits of a virtual arrangement. Nonetheless, virtual employees also share some common challenges, ranging from isolation and a perceived lack of visibility within the organization, to practical issues such as managing technology and household distractions. This seminar focuses on strategies that have proven most effective for managers in a remote work environment.


Identify the benefits and challenges of managing remote workers.

Implement strategies to stay connected with a virtual team.

Effectively manage performance through a results-oriented approach.

Increase visibility and job satisfaction of remote workers.

3 hours

MANAGING RESISTANCE TO CHANGE

Change leaders must be able to manage change to help organizations recover, rebound, and learn faster. Organizations experiencing change must take care to support internal as well as external clients during the change process in order to lead change initiatives while reducing opposition. This seminar addresses the value of providing support and discussing techniques to counter different forms of resistance.


Identify the drivers of and restraints on organizational change.

Assess how individuals and teams deal with and adapt to change.

Examine communication strategies to reduce resistance to change.

3 hours


56

PERFORMANCE MANAGEMENT

Performance management is a powerful tool for maximizing employee productivity and for achieving measurable improvements in the success of an organization. The principles of performance management, when properly applied, can make a significant difference to an organization’s productivity and bottom line. This seminar examines the origins and development of modern performance management systems.


Recognize the components of a performance-management system.

Examine strategies for improving performance.

Discover the importance of relevant performance appraisals.

3 hours

PROJECT MANAGEMENT


Distinguish projects from everyday work.

Describe the key components of projects

Describe the skills needed for effective project management

Identify the stages of the life of a project

Create a project timeline and tasks

STRATEGIC MANAGEMENT AND ACCOUNTABILITY

Strategic management is a means of formulating and assessing plans to improve the performance of an organization. A high-level management process, strategic management includes employee and team cooperation when achieving organizational goals.


Explore the theory of organizational culture as it applies to strategic management.

Examine the links between strategic management and performance management.

Practice the basics of implementation strategies.

3 hours


57

SUBSTANCE ABUSE IN THE WORKPLACE: RECOGNIZING THE ABUSING EMPLOYEE

The supervisor’s day-to-day involvement with employees makes them well placed to observe indicators of a possible substance abuse problem in the workplace. This training will help participants better understand how to talk with a potentially impaired employee and how to provide support through available resources.


Recognize the impact of substance abuse on the workplace, family, and body.

Define substance use, abuse, and dependence.

Identify the effects of enabling behaviours.

Recognize indicators of possible substance abuse.

Describe behaviour that demonstrates “reasonable suspicion.”

Identify the appropriate action to take according to organizational policy.

Utilize strategies to discuss options with a potentially impaired employee.

2 hours

SUCCESSFUL DELEGATION

Successful delegation involves turning the right tasks over to the right person for the right reasons. It doesn't stop there, delegating involves proper resources and authority to act on the task. You need to give employees enough information, authority, and resources to reach the outcomes desired for that task. Delegation goes beyond just handing off the job; it includes setting performance expectations, following-up, and providing feedback.


Recognize the effects and benefits of delegating tasks/projects

Identify tasks that can be delegated with the right team member

Practice effective delegation techniques

Provide effective feedback to review employee’s progress on new tasks/projects

TRANSITION MANAGEMENT FOR MANAGERS

During organizational change, the challenge to management is not just to manage and facilitate change but to be proactive during the transition period, from when the change is introduced through implementation. This session is designed to provide managers with the opportunity to reflect on current changes, develop an understanding of transition management and plan how to lead their employees through the change process.


Utilize skills for assessing how change is affecting organizational and individual performance.

Describe the normal reactions people have to organizational change.

Apply coaching skills to help themselves and others improve productivity and morale during periods of transition.

Develop strategies to leverage the new opportunities change can provide.

3 hours


58

UNDERSTANDING AND MANAGING DIVERSITY

Understanding, respecting and promoting a diverse workplace is important for today’s managers. This session is designed to build awareness by introducing participants to the topic of diversity and exploring the impact of inclusion vs. exclusion in the work environment. Managers will have the opportunity to plan initiatives designed to create a work environment of value and respect, enabling the organization to meet strategic business goals.


Describe the primary and secondary dimensions of diversity.

Recognize the strategic importance of fostering diversity.

Identify the origins of personal assumptions and attitudes toward individuals who differ

Describe the value of building inclusive organizations.

Identify leadership’s role in fostering a work environment that recognizes and respects different perspectives, ideas and experiences.

3 hours

UNDERSTANDING WORKPLACE VIOLENCE AND CREATING A RESPECTFUL WORKPLACE

Understanding, respecting, and promoting a respectful workplace is important for cultivating and communicating acceptable behaviours. Workplace violence training is available to organizations that currently have a workplace violence policy in place. For this seminar, a human resources representative must be present and available to speak to the organization’s current policy.


Identify the legislation of workplace violence and harassment.

Recognize employers’ obligations and liability regarding workplace violence and harassment.

Identify indicators and risks factors in workplace violence and harassment.

Describe managers’ roles in preventing harassment and violence while helping employees.

3 hours


59

MANAGER TRAINING TOPICS:

Manager Es

SPECIALIZED TRAINING SERVICES:

Working with Teams through Conflict ...................................... 60

Individual & Executive Coaching .............................................. 60

Individual 360° Assessment Profile .......................................... 61

Career Transition Coaching ...................................................... 61

Take Our Children to Work Day ............................................... 61

Sensitivity Coaching ................................................................. 62

Disaster Preparedness .............................................................. 62

Specialized Training Services

60

Helping teams work through conflict requires both a focus on what is contributing to the conflict and on the elements of successful, functioning teams.

This specialized training package gives teams the opportunity to gain insight into current organizational culture and to use that insight to positively shift the cultural climate.

Our highly specialized blended training program combines one-on-one intake interviews, one to two days of powerful, in-class workshops and post-session group coaching calls, designed to keep the team on track and focused on success. The program is delivered by certified coaches and is customized to address the needs of specific teams.


Increase productivity through increasing positivity.

Recognize team toxins and their antidotes.

Develop powerful conflict protocols to master conflict.

Develop resilient teams through organizational fitness

1:1 or Executive Coaching is a confidential and highly personal learning process. The coaching is designed to bring about an effective action, performance improvement and personal growth for the individual, as well as better business results for the organization. It is individualized and is a one-on-one process which recognizes that no two people are alike.

Each person has a unique knowledge base, learning pace, learning style and set of objectives. The individual is held accountable for his/her own progress and is challenged by the coach to uncover blind spots and change behaviours which are critical for success. LifeWorks coaches are certified by an ICF (International Coaching Federation) accredited institution and adhere to strict professional standards. Coaching can be delivered in-person, telephonically or a combination of both.

Working with Teams Through Conflict

Individual & Executive Coaching

61

This individual leadership assessment tool is used in partnership with Individual & Executive Coaching. The assessment tool measures over 35 leadership competencies and highlights the key areas of opportunity for growth and development. Participants receive a complete package in support of the assessment, along with four 60-minute coaching sessions. The 360° Assessment Profile coaching

can be delivered in-person, telephonically or a combination of both.

For children ages 6-14 – With props and materials, the children participate in action-oriented activities designed to help them:

Get to know each other

Identify their individual interests, strengths, and skills

Learn about the world of work

Begin thinking about their future and careers that might interest them

This telephonic coaching program is designed for employees who are leaving an organization through terminations, downsizing or changing career paths due to reorganization. This three-month program (from date of employee status change) includes:

Three one-on-one training/coaching sessions focused on working through

career transition

Résumé/cover letter development

Interview preparation/ rehearsal

Individual 360° Assessment Profile

62

Sensitivity training is available in support of individual employees who have demonstrated undesirable behaviour in the workplace including harassment, violence and/or discrimination. The training includes review of subject-related content as well as an opportunity for the participant to ask questions and receive one-on-one coaching and feedback. This training includes:

A 90-minute one on one session with an experienced trainer

A 30-minute follow-up telephonic coaching session

In the event of widespread emergencies, such as earthquakes, tornados, or widespread terrorism, normal government resources may not be available and work sites may need to be self-sufficient for a period of time or may be needed to provide shelter to the immediate community.

Professional Workplace Interactions (PWI) provides disaster plans and information from federal agencies. Participants will engage in preliminary disaster planning, business continuation planning exercises, and case studies that can be applied to organizations’ disaster planning efforts.

Participants will learn to: Identify and prioritize disasters of greatest risk to the organization in various geographic

locations.

Develop a working knowledge of positions/functions of the Incident Command System (ICS).

Plan for the continuation of business operations following a disaster, with minimum disruption to customers.

Recognize the significance of workplace violence initiatives as part of disaster planning.

Provide specific guidelines for protecting employees, clients and workplace facilities to ensure maximum safety with minimum injury and damage in disasters.

This training is provided in alliance with Professional Workplace Interaction, Inc., a leader in the field of disaster planning.

Sensitivity Coaching

Disaster Preparedness

63

INDEX

0-9 6 Tips for Managing Stress .................................................................................................. 33 6 Ways to Bounce Back ....................................................................................................... 33 9 Tips for Managing Holiday Stress...................................................................................... 33 10 Tips for Email Etiquette ................................................................................................... 33 10 Ways to Overcome Overload .................................................................................... 28, 37 30 Minute Tip Sessions ........................................................................................................ 32 A Active Parenting: Practical Skills for Today’s Parents ............................................................ 25 A Manager’s Guide to Preventing Harassment ..................................................................... 49 A New Attitude: The Truth about Mental Illness ................................................................ 8, 36 An Overview of Estate Planning .......................................................................................... 11 An Overview of Legal Issues for Older Relatives .................................................................... 6 A Personal Guide to Managing Change ............................................................................ 3 35 A Survivor’s Guide to Organizational Change ...................................................................... 17 B Balancing Shift Work and Family/Personal Life .................................................................... 30 Basic Leadership Skills for Everyone and Every job ....................................................... 17, 38 Becoming You: Finding Your Path In Your 20s and 30s .......................................................... 8 Being a Single Parent .......................................................................................................... 25 Best Practices for Finding Fulfillment at Work ....................................................................... 17 Beyond Coping with Change: Becoming a Change Master............................................... 3, 35 Blended Learning Programs ................................................................................................ 46 Boosting your Personal Productivity ............................................................................... 17, 38 Bouncing Back .................................................................................................................... 28 Building Healthy Relationships .............................................................................................. 4 Building Strong Customer Relationships .............................................................................. 17 Building Trust at Work and in Personal Life ....................................................................... 4Building Your Personal and Professional Network .................................................................. 2 Bullying in the Workplace .............................................................................................. 18, 38 Bullying: What Parents Should Know ............................................................................. 25, 37 C

Career Transition Coaching ................................................................................................. 61 Caregiving as a Family .......................................................................................................... 6 Changing Habits, Changing Lives .................................................................................. 13, 37 Coaching Skills: Developing and Motivating Your Staff ......................................................... 49 Communication Essentials for Managers ............................................................................. 50 Communication: The Art of Giving Feedback ................................................................... 4, 35 Communication: The Art of Listening ............................................................................... 4, 35 Communication: The Art of Receiving Feedback ............................................................... 4 35 Conducting Performance Appraisals .................................................................................... 50 Conflict Resolution .............................................................................................................. 51 Connecting with Your Teen .................................................................................................. 25 Conquering Clutter .............................................................................................................. 18 Continuing Education Series ................................................................................................ 34 Coping with Loss: Death and Bereavement............................................................................ 8 Coping with Traumatic Events in the Workplace ................................................................... 18

64

Couples and Money ............................................................................................................ 11 Creating a Positive Work Environment ................................................................................. 43 Creativity at Work .......................................................................................................... 18, 38 D Daily Health Habits........................................................................................................ 13, 37 Delivering Outstanding Customer Service ............................................................................ 42 Developing Employees ........................................................................................................ 51 Developing Responsibility & Independence ......................................................................... 26 Disability Etiquette in the Workplace ..................................................................................... 18 Disaster Preparedness ........................................................................................................ 62 Don’t Take it Personally: Setting Healthy Boundaries in the Workplace ................................... 8 DOT Reasonable Suspicion Supervisory Training ................................................................ 52 E Effective Time Management ................................................................................................ 19 Employee Engagement ....................................................................................................... 52 Energy Boosters .................................................................................................................. 13 Essentials of People Management ....................................................................................... 53 Exploring Diversity ................................................................................................... 19, 38, 44 Extended Seminars ............................................................................................................. 39 F Fit for Life with Exercise ................................................................................................. 13, 37 Foundations of Leadership .................................................................................................. 54 G Getting Your Message Across Assertively .............................................................................. 5 Giving it Your Best at Work .................................................................................................. 19 Goal Setting for Success at Work ........................................................................................ 19 H Happiness: Learning from Positive Psychology ................................................................ 9, 36 Harassment: It’s an Issue of Respect ........................................................................ 20, 38, 44 Healthy Aging: Living Better Longer ..................................................................................... 24 Healthy Meal Planning................................................................................................... 14, 36 Healthy Weight for Life ........................................................................................................ 14 Helping Your Child Achieve in School .................................................................................. 26 Helping Your Child Deal with Stress: Teaching Resiliency .............................................. 26, 37 Helping Your Family Cope with Workplace Change ................................................................ 3 Helping Your Young Child Get a Full Night’s Sleep ..................................................................... 26 How to be a High-Performing Team Member.................................................................. 20, 38

65

I Identity Theft: Protect Your Personal Information and Money .......................................... 11, 35 If Your Heart Could Talk: Healthy Heart for Life .................................................................... 14 Improving Performance Through Constructive Feedback ...................................................... 53 Increasing Your Optimism at Work ....................................................................................... 20 Individual 360° Assessment Profile ...................................................................................... 61 Individual and Executive Coaching ...................................................................................... 60 Internet Safety and Social Media ................................................................................... 27, 37 In The Aftermath of Disaster: Leadership Strategies ............................................................. 53 In the Aftermath of Disaster: Moving Ahead ........................................................................... 9 K Keeping Our Best: Retention of Key Talent ................................................................................. 54 L Leadership Fundamentals .................................................................................................... 49 Learning about Depression .................................................................................................... 9 Learning to Forgive................................................................................................................ 9 M Manager as Leader ............................................................................................................. 48 Manager Essentials ............................................................................................................. 47Manager Training ................................................................................................................ 45 Managing Emotions at Work .................................................................................................. 9 Managing Holiday Stress ............................................................................................... 28, 36 Managing Mental Health in the Workplace ........................................................................... 54 Managing Multi-Generational Workplaces ............................................................................ 55 Managing Remote Workers ................................................................................................. 55 Managing Resistance to Change ......................................................................................... 55 Managing Stress: the Road to Resiliency ....................................................................... 29, 37 Managing the Emotions of Caregiving .............................................................................. 6 35 Managing Your Family’s Health Care Costs .......................................................................... 11 Managing Your Money in Today’s Economy ................................................................... 12, 35 Managing Your Work Style to Reduce Stress ....................................................................... 28 Meal Planning and Eating for the Entire Family .................................................................... 14 Mentoring Relationships: Guidance for Mentees ........................................................... 20, 43 Mentoring Relationships: Support for Mentors .............................................................. 21, 43 Mindfulness – Being Present in the Moment ........................................................................ 10 Motivating for Innovation ...................................................................................................... 21 Motivation and Willpower ..................................................................................................... 21 N

Navigating Work and Life ............................................................................................... 30, 41 Navigating Workplace Change ......................................................................................... 3, 35 Nutrition for Life ............................................................................................................. 15, 36

66

O Options and Resources for Older Relatives ........................................................................... 6 Organizational Change: Adjusting to the New Work Environment ........................................... 3 Overcoming Overload ......................................................................................................... 29 P Performance Management .................................................................................................. 56 Personal Budgeting ....................................................................................................... 12, 35 Planning for Midlife and Beyond .......................................................................................... 40 Planning Your Lifestyle as a Retiree ..................................................................................... 24 Positive Parenting ............................................................................................................... 27 Practicing a Relaxation Exercise ......................................................................................... 33 Preparing for Interviews & Follow-Up ..................................................................................... 2 R Recharge ............................................................................................................................ 10 Reintegration: Service Members in the Civilian Workforce ................................................... 21 Relax the Body, Calm the Mind ..................................................................................... 29, 37 Resolving Conflict ......................................................................................................................... 42 Respect in the Workplace .................................................................................................... 22 Resume and Cover Letter Writing .......................................................................................... 2 Retire, Rewire, Renew: Embracing the Transition................................................................. 40 Running Effective Meetings ................................................................................................. 22 S Seminars ............................................................................................................................... 1 Sensitivity Coaching ............................................................................................................ 62 Setting Limits at Work and in Your Personal Life .................................................................. 30 Silencing the Inner Critic: Building Self-Esteem.................................................................... 10Simplify: Being Present for Life’s Moments .................................................................... 31, 36 Skills for Working with Emotional Customers ......................................................................... 5Specialized Training Services.............................................................................................. 59 Staying Healthy at a Desk Job ............................................................................................. 15 Stop Putting it Off ................................................................................................................ 22 Strategic Management and Accountability ........................................................................... 56 Stress Management: Strategic Life Planning ........................................................................ 41 Substance Abuse in the Workplace...................................................................................... 57 Successful Delegation ......................................................................................................... 57 Success Strategies for Virtual Workers ................................................................................. 22 T Take Our Children to Work Day ........................................................................................... 61 Taking Charge of Your Eating Habits ............................................................................. 15, 36 Talking with Your Parents About Their Future ......................................................................... 7 The ABCs of Consumer Debt .............................................................................................. 12 The Basics of Collaborative Problem Solving ................................................................... 5, 38 The Basics of Investing: Understanding the Terminology...................................................... 12 The Basics of Planning and Prioritizing ................................................................................ 23 The Nursing Home Decision ............................................................................................ 7, 35 The Sandwich Generation ............................................................................................... 7, 35 Tips for Getting a Good Night’s Sleep .................................................................................. 16 Transgender in the Workplace.............................................................................................. 23 Transition Management for Employees ................................................................................ 40 Transition Management for Managers ................................................................................. 57

67

U

Understanding and Managing Diversity................................................................................ 58 Understanding Depression in Older Adults ............................................................................ 7 Understanding Intergenerational Teams ...................................................................................... 23 Understanding Stress, Increasing Resiliency ....................................................................... 41 Understanding the Difference Between Depression and the Blues ................................. 10, 36 Understanding Workplace Violence and Creating a Respectful Workplace ........................... 58 V Vicarious Trauma ................................................................................................................ 23 W Walking for Life ................................................................................................................... 16 “What I Meant Was…”: Basic Communication Skills ............................................................. 42 Working with Challenging Behaviours .................................................................................. 42 Working with Teams Through Conflict .................................................................................. 60 Workplace Substance Abuse: Everybody Loses ............................................................. 23, 44 Worry Less, Enjoy Life More ................................................................................................ 31

2017-2018 - lifeworkshr.ca CA Training Catalogue.pdf · 2017-2018 . LIFEWORKS TRAINING AND...

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Transcript of 2017-2018 - lifeworkshr.ca CA Training Catalogue.pdf · 2017-2018 . LIFEWORKS TRAINING AND...