2017-2018 AlburyCity Operational Plan June 2018

2017-2018 AlburyCity Operational Plan 86%June 2018

AlburyCity is committed to the delivery of the community aspirations in Albury 2030. On average over the four Albury 2030 Themes, 86% of the 2017/2018 Operational Plan has

been completed by end June 2018. Incomplete projects will be carried forward into the 2018/2019 Operational Plan for delivery. The progress reports show how the outcomes

of Albury 2030 are being specifically addressed.

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1 - A Growing Sustainable Economy 93%

Director EngineeringSummary:

Council has adopted detailed strategies and programs to facilitate the growth of our city. All programs support tourism, visitor experience, industry/business development and

lifestyle offer. To complement this, Council continues to develop long term strategies around planning and infrastructure provisions.

1.1 - Increase Visitors to Albury and the Surrounding Region1.1 - Increase Visitors to Albury and the Surrounding Region 88%

Director Economic Development & Tourism

All projects associated with increasing visitors to Albury and the surrounding region have been progressed and are on track for completion as scheduled. This includes strategic

projects such as the Tourism Service and Efficiency Review, the development of the Albury Wodonga Destination Management Plan and the ongoing implementation of the

Events Strategy.

STATUSNo Planned Activity On Track Needs Attention Critical Completed TOTAL

Σ 0 3 0 0 5 2

100.00

Implementation of Destination Management PlanT1.01.1.1 3/07/2017 30/06/2018 TLT 100%

The quarterly meeting between AlburyCity and City of Wodonga tourism staff was held. Key discussion points included 2018 – 2019 Marketing Plans, progress of the

Destination Management Plan, Tourism Partner Program and development of the new visitALBURYWODONGA website. The 2019 – 2020 Tourism Partner Program

prospectus was sent to the design agency for layout ahead of its pending release in early July. The Albury and Wodonga Tourism teams met to discuss current

projects, opportunities and priorities during the next six months. Visitor Information Centre staff conducted a group familiarisation of a number of tourism partner

products including: The Escape Room, Commercial Golf Club Resort, Gateway Village and the Albury LibraryMuseum. The Albury Wodonga Visitor Economy Trends

2017 were released in early June. Key highlights included: Tourism injected in excess of $814M into the local economy during 2017, up $72M from 2016. A total of

151,243 people visited the visitALBURYWODONGA website during 2017 representing a 123% increase. Four responses were received for the Request for Quotation

for the redevelopment of the visitALBURYWODONGA website. Responses were assessed by panel members at AlburyCity and City of Wodonga. The successful

agency was Wisdom. Work will commence during July. The consultants engaged to develop the Albury Wodonga Destination Management Plan visited Albury

Wodonga to finalise their product audit of AlburyCity and City of Wodonga assets. The Manager Regional Conferencing for Destination NSW visited Albury during

June. Site inspections were undertaken at 13 key conference, meeting and accommodation venues. AlburyCity hosted a network function evening providing

information and opportunities on the value and benefits of business events, resources to drive growth, grants pilot programs and venue listings on the "Meet in

Regional NSW" website. The VIC Coordinator attended the biannual High Country VIC Managers networking session held in Benalla. The meeting allows regional

topics to be discussed and considered as a network.

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Date2017-2018 AlburyCity Operational Plan June 2018


1.1 - Increase Visitors to Albury and the Surrounding Region1.1 - Increase Visitors to Albury and the Surrounding Region 88%

75.00

Tourism S&E Review - Update on Action Plan ProgressT1.01.1.2 3/07/2017 30/06/2018 TLT 75%

The Tourism Service and Efficiency Review Part Two was endorsed by MANEX during September 2017. Implementation of the Action Plan is ongoing. Of the 30

actions, 22 have been completed or are ongoing for the duration of the Action Plan, four are underway, three are yet to commence and one is on hold awaiting the

appointment of the Aboriginal Liaison Officer. 75.00

Implement the Wonga Wetlands Tourism Product Development Master PlanT1.01.2.1 3/07/2017 30/06/2018 DEDT 75%

Funding secured from the NSW Regional Growth Environment and Tourism Fund (RGETF) - Murray River Regional Experiences application will allow the

development of the Visitor Education and Experience Centre and a 12km trail around the wetlands as a Wagirra trail extension. The draft combined Councils Restart

NSW Funding deed was completed in May. Governance framework and project planning has commenced - works scheduled to commence on 1 August 2018. 0.00

Wonga Wetlands utilisationS1.01.5.1 GLWW

There were 3,021 visitors to Wonga for the month, of this total 331 were students. This took the total number of visitors for 2017/18 to 47,665, this is significantly

above last year’s total of 10,525. (Note, electronic counters have been installed at Wonga which give a truer representation of the actual visitor numbers, this method

of tracking visitors is now used for reporting purposes and may give rise to variation when compared to last year’s numbers).

Code KPI Target Measure Achieved %

3,021Utilisation of the Wonga Wetlands Education / Interpretation Centre 80010151.1 visitors per month 100%

100.00

Event Strategy ImplementationT1.01.7.1 3/07/2017 30/06/2018 ETL 100%

Outcome 1, Action 2 – A review report was prepared around the QEII Twilight Market series recommending a decrease in the number of markets delivered in 2018/19.

It is envisaged that this will allow exploration of new opportunities in order to refresh the portfolio (Outcome 1, Action 3). Outcome 1, Action 4 – Collaboration with

Wodonga Council has continued with planning of the Sustainability Festival progressing well. Outcome 2, Action 1 - Following a successful EOI, a full submission to

host the Australian Street Rod Federation (ASRF) Nationals in 2021 has been forwarded to the ASRF NSW Division for its review. Planning, Traffic and Events met

with the festival organiser of ‘By the Banks’ to discuss requirements from a planning and traffic management perspective for the planned Festival in November 2018.

Outcome 4, Actions 1,2,3 - Events sponsorship for the Australian Medical Student Association Summit to be held in September 2018 was approved as was support for

the John Woodman Memorial (Wagga to Albury) cycling classic (July 2018) and the National Eight Ball Championships which will be held over 10 days in 2018, 2019

and 2020 at the Commercial Club. Outcome 2, Action 2 - Riverina Sports has confirmed Albury will host the Riverina CHS Boys Hockey and Riverina PSSA Girls

Basketball in 2019. Both events run over multiple days. Outcome 6, Action 2 – Data collection for the 2017/18 year is being completed with a full report to be presented

by August. Outcome 2, Action 2 - A bid submission to host the 2019 LGNSW Water Management Conference was forwarded during June with an announcement

expected by August 2018. Outcome 2, Action 4 - The newly appointed Fundraising Officer for the Albury Wodonga Regional Cancer Centre met with Events staff to

brief them on upcoming planned events for the Centre. Discussions were held with a new provider who is planning to offer walking tours of the city with a focus on

fresh produce, local wine, heritage and architecture. Outcome 2, Action 1 - A strategy for application for funding via the NSW State Government 's ICC World T20

Cricket Legacy Fund has been discussed. There are three streams available – Infrastructure, Female Programs and Regional Event Content with over $6M on offer

over three years. Tennis Australia has made a request for Albury to host an Australian Pro -Tour event in February 2019. The implementation report for the Events

Strategy 2017-2020 will be updated to reflect the year’s activities and outcomes.

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1.2 - Improve Visitor and Residents' Experiences1.2 - Improve Visitor and Residents' Experiences 95%


The three projects working towards the continued improvement of visitor and residents experiences focuses on tourism, public art and events. Activities under these are all on

track as scheduled for end June 2018.


Σ 0 3 0 0 4 1

100.00

Special Variation - AlburyCity Urban and Public Art Strategy implementation and

Projects

C1.02.7.1 3/07/2017 30/06/2018 DCR 100%

The past 12 months have focused on consolidation, forward planning and partnerships, as well as the relocation and installation of previous commissions such as Ken

Raff’s ‘The River’ and Michael Laubli’s ‘Fern’. Funds and planning are in place for a major gateway commission and interpretive walk for the coming year. Significant

external partnerships have included NBN Co and the curating and commissioning of artwork to be used as vinyl wraps on the NBN cabinet nodes. This project in

particular has had a significant impact on the street scape and has drawn a lot of favourable comment from the community. A key focus has also been to address

graffiti through the commissioning of legal street art pieces by local emerging artists, including pieces at the skate park, off leash park and Waites Park. June - the final

vinyl wraps have been installed on the NBN cabinet nodes plus a large wrap around the essential energy box at the front of Albury High School, a partnership with that

school’s Parent and Citizens Association. Planning is currently underway for an exciting summer project to be featured in QEII Square.

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Tourism enquiriesS1.02.8.1 TLT

Advertising, Marketing and Media have included: Provided content for a Fairfax Wagga Weekly article 'An entertaining June in Albury Wodonga'. Social Feature on

visitALBURYWODONGA by Murray Regional Tourism. Article on Albury Wodonga in The Big Bus Tour and Travel Guide – Big Five City Guides. Throughout the month

of June visitALBURYWODONGA served over 1,037,000 impressions via Google AdWords with display and search campaigns for Queen ’s Birthday Long Weekend,

July school holidays as well as Business and Events. The activity saw over 13,000 interactions and an average interaction rate of 1.28% which is well above the

industry benchmarks. This was supported by a Twitter campaign for the Queen ’s Birthday which serviced 57,500 impressions with 740 engagements. The July school

holidays Facebook campaign has reached over 10,000 people so far with 382 link clicks to the visitALBURYWODONGA website. Continued tweets for @VisitAW. New

followers increased by 1% during May, taking total followers to 2,411, with 62 tweets made. Facebook likes increased by 2.4% during May taking total number of likes

to 2,930. As at 31 May we have 2,697 Instagram followers, an increase of 1.4% during the month. The tourism and event teams staff: Conducted 18 familiarisations of

partner product, primarily to Business Event and Conference partners. Assisted with a conference enquiry for 300+ delegates plus break out rooms for November

2018. The client will liaise directly with venues. Assisted various Victorian Probus Clubs with activities and accommodation options for annual visits during 2018 and

2019. Supported Write Around the Murray to source deals and packages and develop content for the forthcoming Festival. Distributed 1,428 OVGs to industry

including partners, event organisers and accredited VIC 's across NSW and Victoria. No direct bookings to partners’ products were received during June. $578 of

Bookeasy bookings were made during June.


13,591www.visitalburywodonga.com 10,00010281.1 unique visitors per month 100%

140Visitor enquiries - telephone/email 20010281.2 persons per month 70%

44Industry service requests 4510281.3 service requests per month 98%

950Walk-in visitors to Information Centre 1,50010281.4 Persons per month 63%

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Events Program ImplementedS1.02.1.1 ETL

June brought to an end another successful year of event delivery with the loss of one QEII Twilight Market due to adverse weather conditions being the only negative

outcome. The team conducted and facilitated a range of major events and community activities which were well received. During June a sponsorship prospectus was

prepared for the 2018 Sustainability Living Festival. The Festival hopes to attract corporate sponsors in support of the event which will boast over thirty activities and

programs across the month of November. Carevan is proposing a fundraising 'long lunch' in QEII Square during August/September and met to discuss plans. Along

with the AEC, the Events Team assisted in hosting the site visit of LGNSW in preparation for its October conference. The team will facilitate social events, bus

transfers and partners' tours. The large majority of CBD hotels are now fully booked over the conference period. Organisers of the Great Australian Beer Festival

visited to progress plans for the event to be held on 1 December in QEII Square. The Winter Solstice event was held on 21 June in QEII Square with site management

assistance from the Events Team and support from AlburyCity ’s Youth Team. AlburyCity assisted the Careers Advisory group which hosted its tertiary days welcoming

around 2,000 students from across the region. Events officers met with organisers of the Murray Marathon to assist with the planning requirements for their running

event to be held in March 2019. The Albury Wodonga Equestrian Centre hosted the second tier Horse Trials event with over 250 riders competing in dressage, cross

country and show jumping events.


2,800Number of event patrons 1,00010211.2 number per month 100%

2Number of events hosted, facilitated or arranged by AlburyCity Events Team 210211.1 events per month 100%

90.00

Bi-annual collation of event participation data (reported bi-annually)T1.02.1.1 3/07/2017 30/06/2018 ETL 90%

Data for the period January to June 2018 is now being collated to prepare the bi -annual report on event participation and resultant economic impact. This report will

reflect data for the entire financial year.

1.3 - Plan and Cater for Increased Population Growth1.3 - Plan and Cater for Increased Population Growth 84%

Director Planning & Environment

Growth and development is continuing across our City with high levels of development activity, enquiries and planning. The Thurgoona Wirlinga corridor remains a key focus for

on ground activity as well as long term planning and preparation. During the month a total of 57 Development Applications valued at $9.53M were approved. There were 70

Complying Development Certificates and Construction Certificates issued for construction valued at $13.5M including 31 new dwellings and units. We are continuing to plan for

and design infrastructure to support this growth.


Σ 0 5 6 1 15 3

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Building Approvals - Development Application AssessmentS1.03.1.1 BSTL

During June a total of 42 Development Applications were determined by the Building Surveying Team with an average of 25 days to determine each application. Of the

42 that were determined 19 of these applications met the Customer Service Charter target.


45Building approvals 9510311.1 percent services charter compliance 47%

69Maximum outstanding number of development applications - Building

Surveyors

2510311.2 per month 36%

0.00

Construction and Complying Development CertificatesS1.03.1.2 BSTL

During June a total of three Complying Development Certificates and 27 Construction Certificates were determined with 33% of Complying Development Certificates

and 63% of Construction Certificates meeting the Customer Service Charter targets. The total value of Complying Development Certificates and Construction

Certificates issued during the month by Council and Private Certifiers was $13.6M and year to date $203.1M.


63Construction certificates 9510312.1 % services charter compliance 66%

33Complying development certificates 9510312.2 % services charter compliance 35%

0.00

Building CertificatesS1.03.1.3 BSTL

A larger than usual number of Building Certificates have been determined during June with 91% of applications meeting Council's Customer Service targets. There

were 11 Building Certificates issued in June.


91Building certificates 9510313.1 % services charter compliance 96%

0.00

Plumbing assessment, inspection and approvalsS1.03.1.4 BSTL

During June a total of 46 Plumbing Applications were determined by the Building Surveying Team. Of the 46 applications processed a total of 83% achieved the

Customer Service Charter target. The majority were assessed with other related approvals and thereby negatively affected the result. All plumbing inspections continue

to be carried out within Council's Customer Service Charter timeframes.


83Plumbing approvals 9510314.1 % services charter compliance 87%

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Planning Approvals - Assessment, inspection and approvalS1.03.1.5 TPTL

The Town Planning Team determined 15 Development Applications in the month of June with an average turnaround time of 47 days. 67% of those being determined

were within the parameters of the Customer Service Charter. The timeframes have been impacted by resolution of some longer term Development Applications, as

well as high backlog and lower staff numbers. This has had a significant impact on the Team 's workload and ability to achieve Customer Service targets. Two new

Town Planners commenced with Council in June and this will have a positive impact on performance in the future .


67Development Applications Town Planning 9510315.1 % service charter compliance 71%

47Average processing time 2110315.2 days 45%

88Maximum outstanding number of Development Applications - Planners 4010315.3 per month 45%

0.00

Planning CertificatesS1.03.1.6 AC

151 Planning Certificates were issued for the month of June. Comparatively 140 Certificates were issued during the same period in June 2017.


95Planning certificates 9510316.1 % service charter compliance 100%

0.00

Planning enquiries - websiteS1.03.1.7 AC

In the month of June the Development Application Tracking site had a total of 2,552 sessions from 1,034 users, with a total of 16,999 page views. New visitors made

up 58.2 % with 41.8% being return users.


2,552DA Tracking - web pages 1,00010317.2 per month 100%

100.00

Albury and Lavington CBD Master Plan ReviewsT1.03.1.1 1/02/2018 30/06/2018 TPTL 100%

Stage 1 of this project has been completed with a detailed audit of the endorsed actions in the CBD Masterplans. Stage 2 will build on this review and a more detailed

project plan including timelines and outcomes will be provided in the new financial year. 0.00

Glenmorus Gardens - Return on InvestmentS1.03.2.2 GLCB

Income of the business is favourable to budget by $15k (2%) YTD, which is predominantly due to stronger than anticipated burial numbers YTD. Expenses are

unfavourable to budget by $44k (4%) YTD . The net position of the business is unfavourable to budget by $30 k YTD.


-14Glenmorus Gardens - Return on Investment 10010324.1 % budget or greater than 0%

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Environmental Planning Assessment (Development Applications & Review of

Environmental Factors)

S1.03.2.1 GLNE

In the reporting month seven new Development Applications, Construction Certificates and /or Linen Plan requests were reviewed by the Environmental Planner, and a

further 14 were carried over from the previous month. In the reporting month 11 of these were completed with the remainder requiring additional information or

investigation. The impact of the new Biodiversity Conservation Act is discernible with increases in referrals of Development Applications from the Building Surveying

Team. One new Review of Environmental Factors was received in the reporting period with one carried over from the previous reporting month. Both were completed

in the reporting month.


50Percentage of development applications assessed by Environmental Planner 85KPI_2122 % service charter compliance 59%

100Percentage of REFs assessed by Environmental Planner 85KPI_2123 % service charter compliance 100%

0.00

Glenmorus Gardens - Total ServicesS1.03.2.3 GLCB

There were 25 services conducted at Glenmorus Gardens during June. This reflected the same number of services for the month when compared with the

corresponding period last year. The June services were made up of eight burials, six cremations, seven ash placements and four chapel services. Taking into account

all chapel services, burials, cremations and ash placements, total services year to date total 376. This represents 15 more services when compared to the

corresponding period last year.


25Glenmorus Gardens - Total Services 3510323.1 per month 71%

35.00

Review of Albury DCP - Chapter 10T1.03.2.1 3/07/2017 30/06/2018 TPTL 35%

This project has now commenced in earnest and the first stage of the project commenced on 21-22 May with a series of workshops and public meetings to identify key

areas of focus. There was valuable feedback provided at these meetings and workshops which the consultants are now incorporating into the first stage of the review .

A draft discussion paper has been provided to staff which has been reviewed and feedback provided to the consultants with further revision and edits required . 100.00

Cemeteries and Crematoria funded projectsC1.03.2.2 3/07/2017 30/06/2018 GLCB 100%

This project is complete.

75.00

Thurgoona Wirlinga Precinct major water infrastructureC1.03.2.3 3/07/2017 30/06/2018 GLWW 75%

Construction of a 300 millimetre water main through Stage 1 of Chisholm Park has been completed. Negotiations with all affected land owners has been completed .

Council has been provided with detailed plans for the pipeline from a Consultant, these plans have been assessed by Council officers and feedback provided to the

Consultant. Environmental approvals are now being sought for a section of pipeline which passes through a creek line.

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100.00

Thurgoona Wirlinga Precinct major sewer infrastructureC1.03.2.1 3/07/2017 30/06/2018 GLWW 100%

Construction of Stages 1a, 1b and 2 of the augmented Thurgoona Park North sewer main have been completed. Construction of the pump station commenced in

early April 2018 and is progressing as scheduled. The collection well and associated pipework has been completed. A number of sections of the main well are

complete, the final sections are scheduled for completion during July 2018 prior to the electrical work commencing.

1.4 - Albury has a secure and well managed water supply1.4 - Albury has a secure and well managed water supply 95%

Director Engineering

Council has a suite of initiatives within the 2017/18 operational plan to ensure Albury has a well managed water supply. This includes water and sewer augmentation projects ,

asset replacement programs and major upgrades to cater for a growing community. The predominant activities during June include Table Top water augmentation, Thurgoona

Sewerage augmentation and watermain renewal/replacement program.


Σ 0 1 0 1 6 4

100.00

Watermain replacement / renewal programC1.04.3.3 3/07/2017 30/06/2018 GLS 100%

A total of 19 projects were identified in this category at the commencement of the year with a further project added since taking the total to 20. 18 projects in this

category have been completed with a further two projects underway. The projects completed during the period were the replacement of water mains in Buchhorn and

Bevan Streets. 95.00

Table Top North - water supply augmentationC1.04.3.4 3/07/2017 30/06/2018 GLWW 95%

Construction of the pipeline has been completed along Wagga Road and Gerogery Road. A Request For Quotation (RFQ) for the construction of the new water pump

station which will boost supply in the system closed during February 2018. All quotations received exceeded the upper limit of the RFQ threshold by a significant

margin and in the view of Council officers did not offer value for money . An open tender will now be sought to construct the water pump station. 77.40

Water and Sewer Augmentation ProgramC1.04.3.1 3/07/2017 30/06/2018 GLS 77%

A total of 92 projects were identified in this category at the commencement of the year with 22 subsequently removed at Quarterly Reviews taking the total to 70. 47

projects in the category are complete with a further 18 projects currently underway. 100.00

Waterview Wastewater Treatment Plant - Stage 2 AugmentationC1.04.3.6 3/07/2017 30/06/2018 GLWW 100%

A number of site visits to comparable wastewater treatment plants has previously occurred, further site visits will be scheduled for later in 2018. Information from these

site visits will assist Council officers in drafting a Request for Quotation (RFQ) to undertake an options study, the findings of the options study will detail the best

treatment technologies currently available.

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1.4 - Albury has a secure and well managed water supply1.4 - Albury has a secure and well managed water supply 95%

100.00

Main Sewer Pump Station (SPS1) upgradeC1.04.3.5 3/07/2017 30/06/2018 GLWW 100%

The functional design report has been completed by the consultant and provided to Council. Work has now commenced on assessing the design and gaining the

necessary permits and approvals for the works. Engagement with the community and other stakeholders is continuing. 100.00

Annual sewer main rehabilitation programC1.04.3.2 3/07/2017 30/06/2018 GLWW 100%


1.5 - Promote Albury for Industry and Business1.5 - Promote Albury for Industry and Business 96%


There are eleven high level strategic action areas supporting the 'Promotion of Albury for Industry and Business' outcome. These include the implementation of relevant

strategies, investAlbury, infrastructure projects, Evocities, sewerage augmentation and subdivisions. All actions associated with this outcome are on track for completion as

scheduled.


Σ 0 4 1 0 11 6

0.00

Evocities ImplementationS1.05.1.1 EDO

June was the month where the campaign reverted to Digital advertising (and PR) only. Whilst visitation to the campaign site dropped 12%, the quality of the traffic was

excellent with the average time being spent on the site recording an exceptionally high 3.55 minutes. In a negative to the campaign, Indeed has discontinued scraping

the Evojobs (and republishing), due to a policy of not redirecting to a site that then redirected out to an employer 's site. This will impact the Evojobs site. To counter this

loss of a valuable source, we are working closely with Jora, and have switched advertising support to this aggregator. Testing of Insightly continued. Moving from

Evocentral to the new platform will now occur at the end of July, with consideration of Pepper's Director's annual leave.


6,765Website sessions www.evocities.com.au 6,00010511.2 Visitors per month 100%

151Number of jobs loaded to evojobs.com.au 70KPI_2270 Number per month 100%

21Albury job views vs total monthly job views - evojobs.com.au 14KPI_2271 Percentage per month 100%

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100.00

Implementation of the Economic Development StrategyT1.05.1.1 3/07/2017 30/06/2018 EDTL 100%

A coordinated submission to the Qantas Pilot Training Academy Request for Information was made. Confirmation of successful funding application received in relation

to the NSW Small Business Month. Work will now commence on organising an event in conjunction with the Albury Northside Chamber of Commerce. Sale of the last

available industrial block with airside access settled. Future plans were negotiated between Albury and Wodonga Councils for the continuation of the Albury Wodonga

Local Business Survey. 100.00

Support implementation of Evocities Marketing and Communications under

MOU

O1.05.1.2 3/07/2017 30/06/2018 EDO 100%

Operations Group and Steering Committee Meetings were held in Sydney on June 20 and 21. Data has been received for the combined seven Evocities through

Profile .ID. The process of drafting the new MOU has commenced. The Insightly Customer Relationship Management System roll -out has been delayed with roll-out

anticipated by the end of July. 80.00

Ettamogah Sewerage Augmentation (NEXUS)C1.05.1.1 3/07/2017 30/06/2018 GLWW 80%

The detailed design has been completed. Negotiations with Norske Skog have occurred to create an easement through a small parcel of their land along the proposed

alignment. Tender documents are currently being prepared with the aim of going to the open market during July 2018. A permit for construction through a creek bed

is currently being sought from Crown Lands. It is expected that this permit will be granted by the time construction commences, should the permit not be granted by

this time the remaining section through the creek will be completed at a later date. 90.00

NEXUS Precinct Infrastructure Project - Stage 1 subdivisionC1.05.1.2 3/07/2017 29/12/2017 EDTL 90%

The Business Case for the Nexus Enabling Infrastructure Project was submitted to the NSW Government 's Growing Local Economies Fund. The Business Case is

specifically seeking funding for the Davey Road interchange southern ramps and gas reticulation to the site. All works scheduled for the 2017-18 financial year have

been completed, with the exception of sewer works which cannot be finalised until such time as a Crown Licence for the open cut through 8 Mile Creek is received .

Subdivision works for the 2018-19 financial year will include electricity reticulation, sewer network augmentation, landscaping, signage and granting of the subdivision

certificate. 100.00

Implementation of Retail Sector Development StrategyO1.05.2.1 3/07/2017 30/06/2018 EDTL 100%

Information was provided to the Planning Department in relation to retail and bulky good precinct considerations as a part of the Riverina Highway upgrade project .

Contact was made with a number of commercial businesses looking at establishing operations in the city to support the retail sector. Work has commenced on the

Growing Local Economies Fund Business Case for Stage 2 of the revitalisation of Wagga Road which, if successful in receiving funding, will have significant impact on

the retail environment in Lavington.

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Economic Development enquiriesS1.05.6.1 EDO

Visitation to the investAlbury website continues to track well with a 21% increase on last month's visitation. This spike in visitation can be attributed to the publication of

the Invest Albury Insight on Wednesday June 20, with 746 page views on that day alone. The most visited pages on the site were the "Commercial Real Estate" pages,

the "About" page and the homepage. This is largely driven by the Commercialrealestate .com advertising listing. A number of enquiries continue to be generated

through the campaign in relation to investment in the city.


24Return phone call 2410561.1 hours 100%

5Detailed response 510561.2 working days 100%

40Customer service requests 4010561.3 service requests per month 100%

2,869Visits to the Invest Albury website per month 2,000KPI_2073 per month 100%

100.00

Implementation of Economic Development Marketing StrategyO1.05.6.1 3/07/2017 30/06/2018 EDTL 100%

The majority of work is complete in updating the Invest Albury Wodonga website in readiness for the brand extension launch. Digital and print collateral changes are

being made by a third party graphic designer. Work has commenced on the production of a short video introducing the new campaign to market. Edition 4 of the

investAlbury Insight eDM was released. Work on the Nexus promotional video continues, as does the digital advertising campaign. 100.00

Australia Park / Turks Head building worksC1.05.6.1 1/08/2017 31/01/2018 EDTL 100%

At its meeting on 12 June, Council committed to the funding and construction of toilet facilities at the Turks Head building and identified Dirk Wallace of Create Network

as the preferred proponent to develop a Photography Hub and Gallery Cafe at the site. Work has commenced on assessing the most suitable site for the toilets and a

meeting took place with the proponent to develop the terms and conditions for the Deed of Agreement for Lease. The lease for the Australia Park building will

commence on 1 July 2018. A partial Certificate of Occupancy has been granted to allow trading to commence at the Day Spa, however the proponent will still be

required to lodge a DA in relation to disabled access at the front of the building . 95.00

Economic Development S&E Review - Update of Action Plan progressO1.05.5.1 3/07/2017 30/06/2018 EDTL 95%

All items for the 2017-18 financial year have been finalised with respect to the Action Plan, with the exception of those requiring the appointment of a permanent

Economic Development Team Leader. Work can now commence on updating the AlburyCity Economic Development Strategy following finalisation of the Regional

Economic Development Strategy this month. The business communication framework and review of the Lake Macquarie Council Economic Development model will

take place in the new financial year.

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100.00

Implementation of the Creative Economy StrategyO1.05.5.2 3/07/2017 1/02/2018 DCR 100%

There has been good progress with certain elements of the plan including the successful funding through the Regional Cultural Infrastructure Fund of $1.3M for the

development of a Creators Space at the Pumphouse, renovation of the Month in the Country House and upgrades to the electricity, heating and cooling at MAMA 's

house at the Botanic Gardens. Twilight Markets throughout Spring and Summer have continued to activate the QEII Square space. Planning has commenced for the

development of a multi arts festival with City of Wodonga.

1.6 - Integrated transport network for Albury1.6 - Integrated transport network for Albury 99%


The integration and effectiveness of all forms of transport throughout the city is an important component of our Community Plan. Initiatives progressed during June include

infrastructure projects at the Albury Airport and the annual Traffic Improvements Program. Passenger numbers and return on investment at the Albury Airport remain consistent

with forecasts.


Σ 0 3 0 0 6 3

100.00

Albury Integrated Transport StrategyT1.06.1.1 3/07/2017 30/06/2018 GLS 100%

The Traffic Model project was completed in March 2018 with community information sessions held in April. The Traffic Model outcomes will inform the Integrated

Transport Strategy development and therefore its commencement has been delayed. Work has now commenced on the development of a brief in consultation with

Wodonga City Council to engage a suitable consultant to assist in the development of the strategy . 100.00

Traffic Improvements ProgramC1.06.1.1 3/07/2017 30/06/2018 GLS 100%

A total of five projects were identified in this category at the commencement of the year with four projects added since taking the total to nine. Eight projects in this

category are completed with a further one project underway. The project completed during the period was the installation of a median and crossing in Swift Street. 0.00

Airport - Return on InvestmentS1.06.4.2 GLCB

The financial performance (income) of the Airport year to date (YTD) is $56K unfavourable to budget. The unfavourable variance is predominantly due to lower than

expected regular passenger transport income YTD. Total Airport expenses are $248K unfavourable to budget YTD of which $227K is due to an unrecoverable debt.

Net result of the Airport YTD is $304K (28%) unfavourable to budget.


72Airport - Return on Investment 10010662.1 % of budget or greater than 72%

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1.6 - Integrated transport network for Albury1.6 - Integrated transport network for Albury 99%

0.00

Airport - Passenger NumbersS1.06.4.1 GLCB

Passenger numbers stand at 20,015 passengers for June 2018 which is down by 5.5% when compared with the same period last year. YTD passenger numbers show

an overall increase of 0.6% (1,585 passengers) YTD when compared with the corresponding period last year.


20,015Airport - Total Passenger Numbers 21,50010661.1 number per month 93%

100.00

Airport Development StrategyT1.06.4.1 3/07/2017 30/06/2018 GLCB 100%

The Airport Group (TAG) was appointed to undertake the development of the 15 year Albury Airport Master Plan. The final draft Master Plan document was presented

to the Councillor Workshop on 14 May for discussion. Subsequently, the final draft Master Plan was presented and discussed at the Albury Airport Users Advisory

Committee meeting on 6 June. A report will be presented to Council recommending that the draft Master Plan is placed on public exhibition and recommending to

Council, in the event no submissions are received, that the Final Draft Albury Airport Master Plan 2018 be adopted. 95.00

Airport funded projectsC1.06.4.1 3/07/2017 30/06/2018 GLCB 95%

Airport Terminal Upgrade – On 24 April 2017, Council awarded the tender to construct the project to Southern Cross Developers. Stage one work on the arrival hall

end of the terminal commenced in June 2017 and was completed on Friday 4 May 2018. The revised delivery plan requires completion of stage two by mid to late July

2018. Stage two works commenced on 4 May 2018 which involves the completion of the western end of the new cafe, enlargement of the departure lounge, relocation

of the security screening, and the new administration offices and meeting room fit out. Total project completion is projected for the end of July 2018. The other capital

project is the upgrade of taxiway lighting for Taxiway D - this project has been carried forward as resources have been committed to the Terminal Development Project .

1.7 - Increased usage of bicycle and pedestrian networks1.7 - Increased usage of bicycle and pedestrian networks 100%


Provision of bicycle paths and pedestrian trails are important in an active and progressive city. Projects included in the Pedestrian Access and Mobility Plan have been finalised.


Σ 0 0 0 0 1 1

100.00

Implement the Pedestrian Access and Mobility PlanT1.07.1.1 3/07/2017 30/06/2018 GLS 100%

Works complete.

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1.8 - Albury's infrastructure and assets are well managed and maintained1.8 - Albury's infrastructure and assets are well managed and maintained 94%


Council has established extensive asset renewal and maintenance programs to maximise the value and serviceability of all asset types. During June progress was achieved in

the major maintenance projects, plant replacement program, design program and all service and efficiency reviews have been progressed .


Σ 0 3 3 3 19 10

0.00

Waterview Laboratory Return on InvestmentS1.08.1.1 GLWW

The laboratory received 357 samples for the month and conducted 1,987 tests in house, a further 209 tests were subcontracted. The new Inductively Coupled Plasma

– Optical Emission Spectrometer (ICP-OES) system, which allows for samples to be analysed for a range of metals, has now been fully commissioned. The ICP -OES

will increase the range of testing which can be done at the laboratory, thereby reducing the number of samples which need to be subcontracted. Five new clients were

registered in June. The NET year to date financial result is $196,186 above forecast.


100Waterview Laboratory Return on Investment 10010841.1 % of budget or greater than 100%

0.00

Albury Waste Management Centre - Return on InvestmentS1.08.1.2 GLCB

Landfill income, YTD is favourable to budget by $523K as at 30 June 2018. This favourable variance is predominantly due to an increase in projects within the region ,

resulting in higher volumes of Construction and Demolition product being received at the Landfill YTD. Expenditure YTD is $272K (3%) unfavourable to budget as at

30 June 2018. From an overall operating result position, YTD the business is $251K (3%) favourable variance to budget.


103Albury Waste Management Centre - Return on Investment 10010842.1 % of budget or greater than 100%

100.00

Stores Management S&E ReviewT1.08.1.1 3/07/2017 30/06/2018 TLFS 100%

All tasks associated with benchmarking, reviewing service levels, outsourcing options and the benefits of developing strategic relationships with other Councils have

been completed. The focus now shifts to the analysis of information and finalising recommendations in line with key objectives. 100.00

Service and Efficiency Review - Concrete construction and maintenanceT1.08.1.2 3/07/2017 30/06/2018 GLS 100%

Part 1 of the review has been finalised and endorsed by MANEX. Investigation and development of Part 2 of the review has commenced.

100.00

Street and Drain Cleaning S&E ReviewT1.08.1.3 3/07/2017 30/06/2018 GLS 100%

Part 1 of the Streets and Drains Service and Efficiency Review has been endorsed by Manex with Part 2 developed and endorsed by the Steering Group and now

awaiting endorsement by Manex. This is running behind schedule and is now planned for completion in July.

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100.00

Service and Efficiency Review - Trade Waste ServicesT1.08.1.4 3/07/2017 30/06/2018 GLWW 100%

Part Two has been reviewed by Human Resources (HR) and has subsequently had a number of minor alterations made to the document. The updated Service and

Efficiency review will be provided to Manex for final approval during July 2018. 100.00

AlburyCity Flood Risk Management Plan ImplementationO1.08.1.1 3/07/2017 30/06/2018 GLS 100%

In October 2016 Council was successful in obtaining grant funding, under the Floodplain Management Grant Program, to undertake a feasibility study on increasing the

height of the South Albury Levee to meet current protection requirements as recommended by the Floodplain Risk Mangement Study and Plan. The study project was

advertised in the first half of 2017 and subsequently awarded to WaterTech in May 2017. The project commenced in June 2017 and is progressing well, with the final

draft received for comment. Work has also been undertaken on the development of administrative planning processes to assist in the notification of flood affectation of

land and in the assessment of developments within flood prone areas. A brief was developed to engage appropriately qualified consultants to develop a drainage

strategy for the Thurgoona/Wirlinga growth area, this was advertised in May and closed in June with the engaged consultant being Spiire. 85.80

Design ProgramC1.08.1.3 3/07/2017 30/06/2018 GLS 86%

A total of 45 projects were identified in this category at the commencement of the year, with a further 11 projects added since taking the total to 56. 44 projects in this

category have been completed with a further seven projects underway and five yet to commence. Some design projects completed during the period include, Airport

Park Industrial Sub-division, Perryman Lane Culvert and Lavington Sports Ground Grandstand. 100.00

Plant Replacement ProgramC1.08.1.9 3/07/2017 30/06/2018 TLFS 100%

The 2017/2018 Fleet Replacement Program has been finalised with the remaining trucks and plant including the new landfill compactor, three new tipping trucks and

the vacuum excavator all being delivered. 90.20

Road and Drain Construction ProgramC1.08.1.2 3/07/2017 30/06/2018 GLS 90%

A total of nine projects were identified in this category at the commencement of the year with a project subsequently removed at December Quarterly Review taking the

total to eight. Five projects in this category have been completed with a further two projects currently underway and one yet to commence. The project completed

during the period was the Griffith Street Construction. 74.50

Road and Drain Rehabilitation ProgramC1.08.1.5 3/07/2017 30/06/2018 GLS 75%

A total of 14 projects were identified in this category at the commencement of the year, with three projects subsequently added taking the total to 17. Nine projects in

this category are complete with a further three projects underway and five projects not commenced. The project completed during the period was Annette Court . 100.00

Road Resealing ProgramC1.08.1.6 3/07/2017 30/06/2018 GLS 100%


100.00

Road and Drain Maintenance ProgramC1.08.1.7 3/07/2017 30/06/2018 GLS 100%

A total of seven projects were identified in this category at the commencement of the year. All works complete.

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83.10

Building Construction and Maintenance ProgramC1.08.1.1 3/07/2017 30/06/2018 GLS 83%

A total of 105 projects were identified in this category at the commencement of the year with a further project added since taking the total to 106. 83 projects in this

category have been completed with a further 13 projects underway and 10 not commenced. Some projects completed during the period include the installation of a

container at the Animal Management Facility, the upgrade of doors at the Albury Entertainment Centre Convention Centre and the installation of a new kitchen at the

Springdale Heights Community Centre 85.10

Landscape Construction and Maintenance ProgramC1.08.1.8 3/07/2017 30/06/2018 GLS 85%

A total of 60 projects were identified in this category at the commencement of the year with a further ten projects added since taking the total to 70. 41 projects in this

category have been completed with a further 21 projects currently underway and eight not commenced. Some projects completed during the period include the

sportsfield ground renovations and the Jelbart Park Master Plan development. 80.00

Kerr Road reconstructionC1.08.1.4 3/07/2017 30/06/2018 GLS 80%

Kerr Road Stage 3 construction was completed in October 2017. Stage 4 design is complete with tenders advertised for submission in January, which closed on

Tuesday 13 February. The tender was presented to Council in March and was awarded to Excell Gray Bruni. The project commenced in early May and is planned for

completion in August. 100.00

Major Maintenance ProjectsC1.08.1.10 3/07/2017 30/06/2018 PRTL 100%

The independent playground audit was completed in January. The high priority actions are being addressed by Landscape Services. Fencing projects are complete

with the installation of Bonnie Doon Park included in the 2018-19 program. Completed fencing projects include Black Range Park, Corry's Wood Parkland, Hickory

Court Park area, Broad Street Community Garden, Norris Park Easement and Ernest Grant Park Car Park. Cricket Albury Wodonga completed the cricket wicket

replacement at Norris Park Oval. Pathway is complete at the Athletics Track and Buchhorn Park. The irrigation upgrade and fencing at the Logan Road Leash Free

area is complete. The 2018 planting season has commenced. Remnant vegetation program complete for the year. 95.00

Parks and Recreation Design ProjectsC1.08.1.11 3/07/2017 30/06/2018 PRTL 95%

Refinement of the QEII Square concept Master Plan (eastern side) continues with further internal consultation. The design of the secondary building at Urana Road

Oval has been presented to all the user groups and will be presented to Manex soon. There has been no progress on the Corry 's Wood Parkland Master Plan however

entrance fencing has been installed to restrict vehicular traffic. @Leisure has been engaged to develop the Albury Wodonga Equestrian Centre Master Plan. Have A

Say process is to be scheduled once the consultant has been engaged and they have reviewed the information. The Greenfield Park Master Plan has been

progressed with three meetings with representatives of the Rugby League Club. A report is being prepared for Council prior to placing on public exhibition. Detail

design work associated with Monument Hill has not commenced however included into the engineering design program. No progression on sportsfield lighting designs

or Jelbart Park drainage/carpark designs. The sportsfield renovation designs are complete. The public exhibition process for the draft South Albury Active Space

Master Plan (including Waites Park outdoor basketball court and beach volleyball complex) has concluded and a report is being prepared for Council. Projects not

included in the initial works plan that have progressed include Eastern Circuit Park Plan, Endeavour Park Plan and community space at the corner of Thurgoona Drive

and Table Top Road,

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100.00

Mechanical and Electrical Services S&E ReviewT1.08.2.1 3/07/2017 30/06/2018 GLWW 100%


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2 - An Enhanced Natural Environment 83%

Director Planning & EnvironmentSummary:

Albury City supports and promotes an enhanced natural environment across the entire City area and with new opportunities being developed through Two Cities One Community ,

this is expanded to the wider region. This includes actions and activities in community education and awareness, infrastructure and long term planning. The initiation of the

regional Biodiversity Strategy will provide a unique opportunity to drive improvement and appreciation of the natural environment across both Albury and Wodonga. Key projects

are being developed in conjunction with the Office of Environment and Heritage to support threatened species and development in our sensitive areas .

2.1 - Albury has improved environmental outcomes2.1 - Albury has improved environmental outcomes 84%


Improved environmental outcomes remains a key outcome and objective of Albury City. This is supported by a number of projects across various functional areas and overall

ongoing commitment from the organisation. This has included the development and implementation of Environmental Management Procedures for Albury City, continued work

on Sediment and Erosion Control Guidelines, as well as projects related to liquid and hard waste management which will provide long term benefits to our environmental

performance. This includes leachate management, the push pit facility and landfill covering system at the Waste Management Centre .


Σ 2 4 1 0 12 5

0.00

Tree ManagementS2.01.1.1 PRTL

The Parks and Recreation team continues to proactively manage tree assets and through this aims to reduce the number of reactive customer requests. CRM

numbers and TPO's were lower than target this month which is desirable.


18Number of Tree Preservation Orders processed 2110271.1 per month 100%

66Number of Customer Requests processed 8310271.2 per month 100%

20.00

Review and implementation of the Biodiversity StrategyT2.01.1.1 3/07/2017 30/06/2018 GLNE 20%

The review of the Biodiversity Strategy has been combined with the Two Cities One Community Regional Biodiversity Strategy. Numerous meetings have been held

over the past three months with the City of Wodonga to plan and prepare for a consultancy to develop the Regional Biodiversity Strategy . 80.00

Review Soil and Erosion Control GuidelinesT2.01.1.2 3/07/2017 30/06/2018 GLNE 80%

The Draft Good Practice Erosion and Sediment Control Guidelines have been developed in close consultation with internal and external stakeholders. The Stakeholder

Working Group continues to work with the consultant to develop the last deliverable in this project, namely the tool kits of Erosion and Sediment Control for specific

user groups (eg. subdivision engineers, engineering consultants, town planners, etc). This project is expected to conclude in September and thereafter presented to

Council for information.

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100.00

Develop and implement Environmental Management Procedures for Council

Works

T2.01.1.3 30/09/2017 30/03/2018 GLNE 100%


100.00

Investigation into viability of high voltage infrastructureT2.01.2.1 3/07/2017 30/06/2018 GLNE 100%

A request for Expressions of Interest for professional services to explore a business case for high voltage tariffs closed in October. Tenders were reviewed and

AlburyCity elected not to pursue this project at this point in time. 100.00

Implementation of Energy Savings Action PlanO2.01.2.1 3/07/2017 30/06/2018 GLNE 100%

Works program for the 2017/18 Energy Savings Action Plan has been completed and the team is now actively planning for the 2018/19 financial year. This included a

review of the previous plan. The Energy and Sustainability Officer also had input in the Lavington Sports Ground Project . 0.00

Albury Waste Management Centre - Total Waste BuriedS2.01.3.1 GLCB

During June 7,179 tonnes of waste was buried at the Albury Waste Management Centre. This was 2.5% above the monthly tonnage target of 7,000 tonnes of waste

buried. This increase has been mainly due to an increase in Construction and Demolition Waste (1,558 tonnes) when compared to the same period last year. Waste

buried at the facility YTD is 96,958 tonnes, which is 16,250 tonnes above the same period last year. Waste received at the Albury Waste Management Centre YTD has

increased by 32.6% in comparison to the same period last year. This increase is primarily due to an increase in clean fill received from Albury and Wodonga projects

(73,400 tonnes YTD) which has doubled when compared to the same period last year. 53.7% of waste received at the Albury Waste Management Centre YTD has

been diverted and processed for recycling, achieving the Halve Waste target of 50% diversion before 2020.


7,179Total Waste Buried per Month 7,00020141.1 tonnes per month 98%

100.00

Implement Halve Waste CampaignT2.01.4.1 3/07/2017 30/06/2018 GLCB 100%

MRA have completed the primary tasks and achieved the KPI 's associated with the 2017/18 Halve Waste Campaign. During June, MRA have been completing the final

review of the 2018/19 Halve Waste Project Plan for presentation to AlburyCity. The kerbside organics contamination rate for June achieved 0.34% which is the lowest

it's been since the program commenced. The recycling contamination rate is at its lowest ever point at an average of 0.79% for FY17-18 compared to 0.86% for

FY16-17. During June, 22 school education sessions over two shires were conducted, educating 382 students and 36 teachers. Additionally, two community education

sessions were conducted for 55 people.

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100.00

Implement 3 Bin Kerbside Collection ContractT2.01.4.2 3/07/2017 30/06/2018 GLCB 100%

The interim service has been successfully operating since April 2015. A key requirement under the kerbside collection contract is for Cleanaway to establish an

organics processing facility within the region. A Development Application was submitted to Federation Council to establish a facility near Howlong and the application

was approved by the Joint Regional Planning Panel on 09 September 2017. Federation Council resolved at their meeting held on 26 September 2017 however, not to

support Cleanaway using land adjacent to the Howlong Landfill site. AlburyCity met with participating Councils and Cleanaway on 17 October in order to discuss

options. As a result, and including further discussions with the EPA on 5 December 2017, AlburyCity has received confirmation from the EPA, agreeing to the

continuation of the Cleanaway organics shredding and decontamination activity at the Albury Waste Management Centre. This now allows Cleanaway a way forward in

their undertaking to seek interest, through an EOI process, for the processing of the raw product from a third party. 95.00

Albury Waste Management Centre funded projectsC2.01.4.1 3/07/2017 30/06/2018 GLCB 95%

The tender lodgement for the supply of a Landfill Alternate Covering System project closed on 30 January 2018 with a total of four submissions being received. The

project aims to adopt an alternate method to using clean fill as a means of daily cover to assist in lengthening the life of the Southern Valley cell. A report to the

Engineering and Works Committee was submitted to the Committee meeting on Monday 09 April 2018 and a recommendation endorsing the tender from Tarpomatic

for their tip face covering system was accepted. The Tarpomatic covering system will be delivered to the Albury Waste Management Centre (AWMC) mid August 2018.

The AWMC Leachate to Sewer project aims at reducing the amount of generated leachate at the landfill by diverting the excess leachate to the sewer system. A

Leachate to Sewer consulting contract has been awarded to specialist consultants KBR, who have recommended a treatment trial be conducted to confirm the

effectiveness of the process to treat the actual leachate from the AWMC. The treatment trial has been conducted by a laboratory in Melbourne with results having been

analysed. The preparation of tender documentation is now under way for the construction phase of this project to commence during 2018-19. The remaining project for

this financial year is the Push Pit construction, which was completed in late 2017. 40.00

Review of Environmental ZonesT2.01.5.1 3/07/2017 30/06/2018 TPTL 40%

Further revision of proposed amendments to the Environmental Zones has been undertaken following meetings and feedback from the Office of Environment and

Heritage. A Request for Tender was released in April and Council recently awarded the contract to Elton Consulting who will commence in late July .

2.2 - Albury is prepared for changing environmental conditions2.2 - Albury is prepared for changing environmental conditions 100%


Management plans have been prepared for key natural areas, including changes to environmental conditions.


Σ 0 0 0 0 3 3

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2.2 - Albury is prepared for changing environmental conditions2.2 - Albury is prepared for changing environmental conditions 100%

100.00

Bungambrawatha Creek Outfall RestorationT2.02.1.1 1/01/2018 30/06/2018 GLS 100%


100.00

SVR Padman Park Management Plan - Weed Control and RevegetationC2.02.1.1 3/07/2017 30/06/2018 GLC 100%

Progress has occurred with the Bat Management Plan and heritage work associated with the location of the old Police hut. Awaiting completion of two reports to

finalise RFQ for consultants to be engaged to complete management plan. 100.00

SVR Mungabareena Management PlanC2.02.1.2 3/07/2017 30/06/2018 GLC 100%

Draft Aboriginal Place Management Plan has been sent to Aboriginal Stakeholder Group. Have a Say developed for go live in early July.

2.3 - An increased awareness in sustainability and environmental issues2.3 - An increased awareness in sustainability and environmental issues 58%


Albury City has been involved in planning for key tree planting activity days in July and also the 2018 Sustainable Living Festival. We are continuing to promote and encourage

awareness and engagement in energy saving activities with other forums and various groups in the community. Active engagement with our junior schools continues to be

explored and promoted with strong awareness and appreciation from all parties involved.


Σ 1 1 0 0 3 1

100.00

Community Awareness ProgramT2.03.1.1 3/07/2017 30/06/2018 GLNE 100%

Planning for the 2018 Albury Wodonga Sustainable Living Festival and National Tree Planting Day continued. Sites identified for the tree planting events included

Waterview Wastewater Treatment Plant and the community tree planting event is to be held on the Wagirra Trail. Natural Environment staff attended the Triple H forum

to promote the Power to Save program, and to identify network opportunities for the photovoltaic bulk buy concept. Sustainability and Procurement staff attended the

large scale solar photovoltaic information session held by Regional Development Australia. Sustainability staff also attended the after -school EnviroClub at Trinity

Anglican College and participated in the Climate Council webinar on the NRMA electric vehicle program . 15.00

Community Awareness Program on Sustainable Water PracticesT2.03.1.2 1/12/2017 30/06/2018 GLNE 15%

Consultation with Engineers and the Sustainability Advisory Committee has identified key considerations for water messaging and these will be fleshed out more via a

workshop in August with the Committee.

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3 - A Caring Community 93%

Director Community & RecreationSummary:

The Caring Community theme continues to make progress. Childcare services targets are on track. CCTV was officially launched in December and policies have been completed .

Staff have processed on average more than one request for footage per week. Urban art projects continued on sites targeted by graffiti and vinyl wrapping of NBN cabinet boxes .

The joint Aquatics tender was awarded to Aligned Leisure by both Councils in April. MAMA visitation through April was 8,575 with 599 from education and 261 from community and

corporate hire. Noreuil Park Foreshore designs are now complete with specifications to be finalised. Oddies Creek Park vegetation removal has been carried out and trees have

been planted along the stream bank to assist with controlling vehicle movement. Development Approval was received and a $1.3M Cultural Fund application for the PumpHouse

Creative Enterprise project and the re-purposing of the PumpHouse at Waterworks was successful. 10 submissions for the Community and Cultural Round Two Grants have been

successful. At the Athletics Track the school athletics carnival season has commenced with seven carnivals being held in June and up to 50 scheduled in total until early October .

A submission has been made to the NSW Government to fund the terraced seating. The AEC Business Plan has been endorsed by MANEX. A funding submission through the

NSW Regional Sports Infrastructure Program was submitted in May seeking $3.2M for Stage Three of the Lavington Sports Ground. JC King Park clubrooms were put to tender in

May and will be considered in July.

3.1 - Albury offers access to a diverse range of educational opportunities3.1 - Albury offers access to a diverse range of educational opportunities 100%

Director Community & Recreation

Targets for childcare services are on track. In March an average of 18 children attended the Before School Care Program on a daily basis. The utilisation target is set at 15

children attending daily. An average of 180 children attended the After School Care programs on a daily basis. The utilisation target is set at 155 children attending daily. The

Vacation Care program did not operate in June. At Banjora Long Day Care the occupancy /utilisation rate for June has seen an average of 40 children attending per day. The

proposed target is 40 children per day. There are 53 children on the waiting list. During June, Family Day Care averaged an Equivalent Full -Time children's (EFT) position of 122

with the target being 132. Lavington Library introduced a new Code Club and Junior Book Club this month with good attendance and great enthusiasm shown by the children .

The LibraryMuseum kicked the month off with the What A life: Rock Photography exhibition Meet the Artist Talk with 90 people attending to listen to Tony Mott share his personal

experiences of photographing rock stars over the past thirty years. The entire Rand Public School visited the LibraryMuseum to explore the exhibitions and the Library collection

and were delighted to discover that a book written by a group of their students eight years ago was in the collection. Refugee Week included the continuation of the

LibraryMuseum exterior window exhibition: Longing to Belong that consisted of large portraits of local refugees who attend the Cultural Exchange programs at the

LibraryMuseum and Lavington Library. Seniors from Victorian high schools studying Studio Arts have begun visiting for MAMA ’s Studio Arts tours. In these tours students learn

about how MAMA runs, where we store our artworks and how to put together an exhibition. Term 2 courses began at the end of April with eight courses running and 71 students

enrolled.


Σ 0 5 0 0 6 1

0.00

Banjora Children's Centre ProgramS3.01.1.2 GLC

The occupancy/utilisation rate for June has seen an average of 40 children attending Banjora per day. The proposed target is 40 children per day. Banjora currently

has 69 families enrolled at the service equating to 90 children requiring care. There are 53 children on the waiting list.


40Banjora Children's Centre - Number of children attending 4030112.1 per day 100%

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0.00

Family Day Care - Provision of quality family based childcare, incorporating

playgroup and support for carers

S3.01.1.1 GLC

During June, Family Day Care averaged an Equivalent Full -Time children's (EFT) position of 122 with the target being 132. Family Day Care has 40 registered

educators. There are currently 257 families enrolled with the service which equates to 324 children requiring care and education on a daily basis.


122Family Day Care - Equivalent full time places utilised 13230111.1 per week 92%

0.00

Out of School Hours Program - Provision of quality after school care as well as

vacation care programs for primary school aged children

S3.01.1.3 GLC

In June an average of 18 children attended the Before School Care Program on a daily basis. The utilisation target is set at 15 children attending daily. An average of

180 children attended the After School Care programs on a daily basis. The utilisation target is set at 155 children attending daily. The Vacation Care program did not

operate in June.


180Out of school hours program - Number of children attending 15530113.1 per day 100%

0Vacation care utilisation - Number of children attending 13530113.2 per day 0%

18Before School Program 15KPI_2111 per day 100%

100.00

Education Programs across Children's ServicesT3.01.1.1 3/07/2017 30/06/2018 GLC 100%

Vacation Care bookings opened in the last week of June. Albury OOSH is fully booked with minimal vacancies being available at St Pats and North Albury OOSH .

Albury OOSH hosted their annual Winter Solstice parade. This year 150 children and families helped celebrate the shortest day / longest night of the year. North Albury

OOSH have been making connections with other AlburyCity departments. This has resulted in the children going on an excursion to the Botanic Gardens to investigate

the new tree house that is being built and John Hawkins attended the service and spoke to the children about water saving ideas. Banjora Children ’s Centre was

notified at the end of June that they will receive an Assessment and Rating visit during August. The team is actively preparing for the visit. The team from Banjora have

supported two students, one from Wodonga Tafe and the other from Charles Sturt University. Excursions to Nail Can Hill continued in May with the children enjoying

the natural bush setting. The staff from Banjora are working towards developing a Reconciliation Action Plan for the service. Renovation works were completed at

Family Day Care for the new Administration Team. The Building Maintenance Crew did a great job in having the space ready for the new team to work from. All Family

Day Care Educators have transitioned over to submitting time sheets electronically. Some Educators have required extra support to get them to this stage. The

Educational Leaders met in June. All Educational Leaders have continued to work on their individual projects for their respective services. All services continued to

work on their Quality Improvement Plans (QIP). The QIP is an essential regulatory document that each service is required to have. The workplace health safety and

risk areas that have been carried out at each of the services are as follows: One fire drill was conducted at North Albury OOSH. 142 internal/external checks were

carried out across all programs except Albury OOSH, 15 checks were conducted on first aid kits across all programs except Albury OOSH, one incident was recorded

into IRIS which was at Banjora. No Chemwatch Inventory was conducted. One serious incident was recorded and reported to NSW Licencing from Banjora.

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0.00

Learning and Outreach Programs and Education ParticipationS3.01.2.1 ALMP

The month kicked off with the What A life: Rock Photography exhibition Meet the Artist Talk with 90 people attending to listen to Tony Mott share his personal

experiences of photographing rock stars over the past thirty years. The entire Rand Public School visited the LibraryMuseum to explore the exhibitions and the Library

collection and were delighted to discover that a book written by a group of their students eight years ago was in the collection. Refugee Week included the continuation

of the LibraryMuseum exterior window exhibition: Longing to Belong that consisted of large portraits of local refugees who attend the Cultural Exchange programs at

the LibraryMuseum and Lavington Library. Lavington Library held their second Auslan Storytime with an interpreter signing for several deaf children whilst the large

group of regular attendees looked on with interest whilst listening to the story read by a Lavington Library staff member .


75Number of public programs initiated by the Learning and Outreach Team 5030181.1 per month 100%

81Number of school students booked in for tours 6030181.2 per month 100%

0.00

MAMA Programs and Education ParticipationS3.01.2.2 DM

Education Programs: MAMA is currently running a series of workshops in Acrylic Painting, Watercolour, Drawing and Photography at the Latchford Barracks. These

workshops have been well received with the soldiers. School Groups: 60 students from Jindera Public School enjoyed workshops with Brendon Kennedy, Ruth Davvys

and Dr Pettina Love for the last day of the Nghadi Ngurang workshops. The students loved learning Wiradjuri language and making eel traps which will be on display at

MAMA later this year. Seniors from Victorian high schools studying Studio Arts have begun visiting for MAMA ’s Studio Arts tours. In these tours students learn about

how MAMA runs, where we store our artworks and how to put together an exhibition. Term 2 courses began at the end of April with eight courses running and 71

students enrolled. Public Programs: As part of our loved autumn exhibition Material Sound, MAMA presented a series of hands -on all-ages workshops led by exhibiting

artists from Brisbane, Sydney and the Blue Mountains to stimulate creativity and engagement with contemporary art within our community. To celebrate the end of the

exhibition, MAMA hosted a Closing (dance) Party that brought together musicians from Melbourne, Sydney and our region in a celebration of new sound. MAMA

celebrated Albury City’s acquisition and museum exhibition of significant photography series by the celebrated Wiradjuri /Kamilaroi artist, Michael Riley. Internationally

celebrated Kamilaroi/Wiradjuri artist Jonathan Jones appeared in conversation with MAMA Director Bree Pickering to a packed -out audience. MAMA launched the

MAMA Art Foundation National Photography Prize 2018 (NPP), inviting visiting guest judge, Photography Curator Isobel Parker Philip (Art Gallery NSW, Sydney) to

announce the acquisitive prize (Amanda Williams) and emerging fellowship (Ioulia Terizis). NPP finalist, Sydney artist Kieran Butler performed live as part of a

completion of their installation. The National Photography Prize (NPP) and Michael Riley exhibitions were complemented by a rigorous ‘Season of Photography’ series

of public programs. The MAMA Workshop was transformed into a darkroom to offer hands -on traditional photography sessions. Our guest tutors included local and

national photography professionals as well as James Farley, a finalist from this year ’s NPP. Over three Thursday nights MAMA Curator Michael Moran presented a

free lecture series which covered the history and current climate of photography to a packed workshop of photo enthusiasts. The evening talks launched MAMA ’s

‘Winter Thursdays’ series of happenings which will continue every week through the cold months. MAMA launched a solo exhibition by local Tallangatta artist Ashlee

Laing as part of the Brindley Family Gallery Program, a platform for local Murray Region artists and practitioners to present their work.


221Number of school students visiting MAMA 100KPI_2103 per month 100%

71Number of course attendees 80KPI_2104 students per term 89%

81School holiday program attendees 40KPI_2105 attendees per holiday 100%

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3.2 - Albury's key community safety indicators continuously improve3.2 - Albury's key community safety indicators continuously improve 100%


CCTV was launched on 19 December and training sessions have occurred with the Local Area Command. Council has received on average one or two requests per week for

footage. Surveys have been undertaken with businesses to gauge the success of the CCTV system. Graffiti strategies continue to be implemented with the completion of two

murals on drain-ways at Waites Park and the continued roll out of NBN vinyl wrapping to deter graffiti vandalism. Urban art projects on sites targeted by graffiti vandalism

continue to foster enquiries from the business and community sectors, with Bellbridge Hague the latest to engage local artists. Some removal of graffiti by the ARTC in the rail

corridor was undertaken in April. Roads and Maritime Services has provided confirmation of funding from the Local Government Road Safety Program. The program for the

2017/18 year includes the following initiatives: Arrive Home Safely, Drinking? Ditch the Keys!, Look out before you step out - pedestrian safety, On the Road 65 Plus and Helping

learner drivers become safer drivers. The program was completed in line with the project plan. The action to support local domestic violence initiatives continues as partnerships

with community led groups are consolidated. A temporary position has been recruited to fulfil actions associated with grant funding. The action of engaging licensed venues in

promoting anti-violence initiatives to the community was augmented by the violence against women project “Ask For Angela” campaign hosted by the Albury Liquor Accord which

concluded in the media.


Σ 0 0 0 0 4 4

100.00

Implement actions within the Crime Prevention PlanT3.02.1.1 3/07/2017 30/06/2018 GLC 100%

Support was provided to local domestic violence related projects by collaborating and working together to improve outcomes. This involved working with NSW Police ,

the Liquor Accord, the Crime Prevention Committee and the Albury Wodonga Domestic Violence Committee . 100.00

Development of CCTV policies and proceduresT3.02.1.2 3/07/2017 30/06/2018 GLC 100%


100.00

CCTV Implementation in Dean Street / Volt Lane CarparkC3.02.1.1 3/07/2017 30/06/2018 DCR 100%


100.00

Implement Road Safety StrategyT3.02.3.1 3/07/2017 30/06/2018 GLS 100%

Roads and Maritime Services has provided confirmation of funding from the Local Government Road Safety Program. The program for the 2017/2018 year includes

the following initiatives: Arrive Home Safely, Drinking? Ditch the Keys!, Look out before you step out - pedestrian safety, On the Road 65 Plus and Helping learner

drivers become safer drivers. The program has been completed in line with the project plan.

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3.3 - The health and wellbeing of the Albury community improves3.3 - The health and wellbeing of the Albury community improves 91%


The Placemaking Working Group continues to meet on a regular basis to identify, discuss and progress projects. Demands on the Natural Environment Group to manage

customer enquiries and complaints remains high, in addition to the regulatory requirements of the inspection and monitoring program. A total of 13 footpath projects were

identified in this category at the commencement of the year with three further projects added since taking the total to 16. Eleven projects in this category are complete with a

further three projects currently under way. The Social Plan is not due to commence until July 2018 to align with the Two Cities One Community collaborative plan development .

The review of the Footpath Procedure is under way. A food handling seminar was held in June. Promotional material for the "Keep Track of Your Best Mate" project has been

developed and has been used for the events held this year under this project. These events have been well attended and the partnership with the RSPCA has proven to be

beneficial in overcoming financial issues with managing desexing costs. Over the coming months the "Put a Paws on the Outdoors" program will be incorporated into the "Keep

Track of Your Best Mate" project.


Σ 2 1 1 1 7 2

81.10

Footpaths and Bicycle Paths ProgramC3.03.4.1 3/07/2017 30/06/2018 GLS 81%

A total of 13 projects were identified in this category at the commencement of the year, with a further three added since taking the total to 16. 11 projects in this

category are complete with a further three projects currently under way. The projects currently during the period include the construction of paths in Kurrajong

Crescent, Buchhorn Park and Moore Street. At the completion of the program there were two projects yet to be commenced. 0.00

Community Education and Information ProgramsS3.03.5.1 GLNE

The key education program for the Environmental Health Team relates to food handling and these seminars are scheduled on a bi -monthly basis. A seminar was held

in June which was well attended by volunteer groups and related.


1Food Handling Seminars and Community Presentations 130362.1 per quarter 0%

100.00

Develop & implement a Community Awareness Program for Responsible Pet

Ownership

T3.03.5.1 3/07/2017 30/06/2018 GLNE 100%

Promotional material for the "Keep Track of Your Best Mate" project has been developed and has been used for the events held this year under this project. These

events have been well attended and the partnership with the RSPCA has proven to be beneficial in overcoming financial issues with managing desexing costs. Over

the coming months the "Put a Paws on the Outdoors" program will be incorporated into the " Keep Track of Your Best Mate" project.

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3.3 - The health and wellbeing of the Albury community improves3.3 - The health and wellbeing of the Albury community improves 91%

75.00

Develop and Implement a Placemaking StrategyT3.03.5.2 2/10/2017 30/06/2018 TPTL 75%

The Placemaking Working Group continues to meet on a regular basis (monthly) to identify, discuss and progress projects. The role and composition of the Working

Group has been amended to provide a more effective and streamlined approach. The Senior Strategic Planner attended a placemaking seminar in Melbourne in May

where several new ideas were canvassed and new contacts were made. Work on a Placemaking Strategy is progressing and with this a report is scheduled to be

presented to Manex in September. 0.00

Compliance and Environmental Health - Customer Requests and InvestigationsS3.03.6.1 GLNE

Demands on the Natural Environment Group to manage customer enquiries and complaints remain at high levels, and this is juggled with regulatory requirements of

the inspection and monitoring program. Moreover, there have been some complex and detailed issues involved and the process to resolve these cases generally

requires detailed investigation that extends the time and resources required. Adjustments to roles and responsibilities will be slowly introduced when a new Team

Leader Compliance has been recruited with a view to enable increased performance in regards to key indicators.


24Environmental Health 9530361.1 % service charter compliance 25%

85Regulatory Compliance 9530361.2 % service charter compliance 89%

45Companion Animals & Stock 3530361.3 % animals returned to owner 100%

100.00

Develop the AlburyCity Social PlanT3.03.6.1 1/12/2017 30/06/2018 GLC 100%

Project deferred to commence in July 2018 to align with the Two Cities One Community collaborative plan development.

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3.4 - Albury offers a diverse and accessible range of facilities and activities for all ages3.4 - Albury offers a diverse and accessible range of facilities and activities for all ages 96%


The transition process for Aligned Leisure has continued through June before commencing their contract on 1 July, including the appointment of some further key staff and

further work in establishing systems at the Wodonga Sports and Leisure Centre. At the Albury Botanic Gardens weddings and tour /event participation was less than target this

month. Five of the six carry over 2016/17 Community Fund projects were completed by May. JC King Park clubrooms were put to tender and will close in July. This years

vegetation removal works in Oddies Creek are complete and trees have been planted along the stream bank to assist with controlling vehicles. The Skate Park Strategy was

presented to Council in May. At the athletics track the school athletics carnival season has commenced with seven carnivals being held in June. A funding application for the

terraced seating and additional shade at the Alexandra Park Athletics Complex has been submitted to the NSW Government. Following further community consultation, Council

resolved this month to rename the Complex the Les O'Brien Athletics Precinct. A funding submission through the NSW Regional Sports Infrastructure Program was submitted

seeking $3.2M for Stage Three of the Lavington Sports Ground. Staff have been progressing works on the concept designs for the Lauren Jackson Sports Centre proposed

development. Proposed plans were presented back to the Lauren Jackson Sports Centre Advisory Committee in June. The Youth Council supported the Winter Solstice event

through ribbon selling and assisting with set up and pack down of the event. Discussions occurred with Thurgoona Youth Group on upcoming programs and the possibility of the

Youth Council and the Thurgoona Youth Group planning a joint youth event .


Σ 0 8 1 0 14 5

0.00

Increase usage of Lauren Jackson Sports CentreS3.04.3.1 TLLF

A continual drop off in junior netball and senior basketball are the main reasons for the result.


38,200Total participation numbers at Lauren Jackson Sports Centre - based on 5 year

rolling average

56,20030431.1 per year 68%

0.00

MAMA Corporate HireS3.04.3.2 DM

MAMA corporate hire from April to June 2018 included a total of three corporate and community hire bookings. Business Women Albury Wodonga held a networking

event with 70 in attendance and the Biodiversity Conservation Trust held two events with 50 in attendance. The June quarter has been a busy quarter for our

stakeholder groups. MoMAMA have held monthly artChats within the gallery with over 80 attendees. The guests listen to a guest speaker and then are welcomed to

stay on for morning tea to mingle and chat about art. These events have been strongly supported by the members group and continue to be proving popular while

providing a regular get together option for members. The moMAMA committee are also actively utilising the gallery space for committee meetings, planning meetings

and executive committee meetings. The MAMA Art Foundation held their annual fundraiser for the year which was a delightful success. With over 80 guests in

attendance, a very generous $21,000 was raised to go towards assisting the foundation to purchase further artwork for the MAMA collection. Sponsorship

engagement for this evening was positive and saw the involvement of 12 local wineries and businesses. Current corporate sponsor CroweHorwath held three events

during May with over 145 attendees across the three events.


3Number of Corporate / Community bookings 2KPI_2106 bookings per month 100%

2Sponsor Engagement Bookings 2KPI_2107 bookings per quarter 100%

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100.00

Management of Albury Aquatic CentresT3.04.3.2 3/07/2017 30/06/2018 TLLF 100%

The transition process for Aligned Leisure has continued through June before commencing their contract on 1 July, including the appointment of some further key staff

and further work in establishing systems at the Wodonga Sports and Leisure Centre. Following the adoption of the four -year delivery program, Requests for Quotation

for the purchase of new pool covers/blankets for the Albury and Lavington Swim Centre and for the replacement diving board structures have both gone out during the

month. 100.00

Management of Alexandra Park Athletics ComplexT3.04.3.3 3/07/2017 30/06/2018 TLLF 100%

A meeting of the Les O'Brien Athletics Precinct Advisory Committee was held during the month with agenda items including the re -naming of the facility and review of

kiosk operations. Seven carnivals were held at the Athletics precinct this month including the larger Albury Deanery, Southern Riverina PSSA and Albury District

Secondary School Sport Association (ADSSSA) events. 100.00

Management of Lauren Jackson Sports CentreT3.04.3.1 3/07/2017 30/06/2018 TLLF 100%

The summer season of sports concluded this month with finals played for Association and stadium coordinated sports this month. The Border Bandits played two

double headers this month against Canberra and Kilsyth Cobras. A meeting of the Lauren Jackson Sports Centre Advisory Committee was scheduled this month ,

however a quorum for the meeting was not achieved. Members present were provided with an update into the concept plan developments for the facility. 90.00

Parks and Recreation StrategiesT3.04.3.4 3/07/2017 30/06/2018 PRTL 90%

The draft Tennis Strategy continues with meetings held with all Tennis Clubs, Albury Tennis Association and NSW Tennis representatives. The key findings are being

prepared and will be presented to all stakeholders prior to finalising the draft strategy. The draft Skate and BMX Strategy was presented to Council in May and the

public exhibition process will conclude in July. Background information is being gathered for the signage strategy. Leash free area and BMX Track signage designs are

complete and installed. The Albury Botanic Gardens is the next priority. There has been no further progression of the Rugby League Strategy. A joint meeting was held

with AWFA and Murray United representatives to discuss the review of Managing the Growth of Football (Soccer) Strategy. Awaiting further information from AWFA

representatives. A separate meeting with Murray United and Wodonga Council was held in March to discuss short, medium and long term facilities for Murray United .

No progress has occurred on documenting bushfire management on AlburyCity land, Roadside Vegetation Plan or Urban Forest Strategy. The Liveable Cities Grant

project (open space for older people) is complete. The Griffith Street reconstruction community engagement is complete . 92.00

Lavington Sports Ground Sports precinct - Redevelopment ProjectC3.04.3.1 3/07/2017 30/06/2018 TLLF 92%

A meeting of the Lavington Sports Ground Redevelopment Project Steering Group was held during the month with updates on the sportsfield construction, the program

for the new amenities and grandstand developments, and the BCA and fire safety of the existing facilities provided. Council is still yet to receive notification on the

outcome of the funding application to the NSW Regional Sports Infrastructure Program. Due mainly to the unsuitable soil situation and re -tendering of the amenities

building, the project is not as advanced as was originally planned. The project program has been adjusted accordingly to fit in with the milestones of the Federal

government funding agreement.

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95.00

Open Space Construction ProjectsC3.04.3.2 3/07/2017 30/06/2018 PRTL 95%

West Albury Parkland project (Social Housing Grant) has commenced with pathway construction underway and tree planting scheduled this planting season. Gordon

Street Park Social Housing Grant project is complete with additional funding from FACS being received for the construction of a BBQ Shelter. Alexandra Park

Murrayfield resurfacing works have been delayed and carried over to the 2018/19 works program. This year's works are complete (installation of irrigation tank and

pumps). District play space design has commenced for National Foresters Grove project. Nail Can Hill track rationalisation priority works have been identified and

completed by Landscape Services. A terms sheet has been reviewed and sent back to the Department of Education for the use of the outdoor basketball courts at

Albury High School. Awaiting a reply from the Department of Education. Completed projects are Fairway Gardens Park, West Albury Preschool retaining wall ,

Alexandra Park Off Leash Park works, Logan Road Off Leash Park (irrigation, mural and improved side fencing), Alexandra Way Park and Gordon Street Park Social

Housing Grant works. 100.00

Community Development Programs for Young PeopleT3.04.5.1 3/07/2017 30/06/2018 ALMP 100%

The Youth Council supported the Winter Solstice event through ribbon selling and assisting with set up and pack down of the event. Discussions occurred with

Thurgoona Youth Group on upcoming programs and the possibility of the Youth Council and the Thurgoona Youth Group planning a joint youth event. A wide range of

programs have occurred at Retro Lane Cafe this month including Friday night gig Tune Out, cooking class, ongoing employment help sessions as well as regular

programs with Young Parents, Alphabet Crew, Youth Magazine Committee, Youth Management Committee and the newly named cross border alliance of youth

committee members, Youth Generation Collaboration. The AlburyCity Youth Services Strategy 2018 - 2022 was endorsed by Council after a public exhibition period

and will provide the Youth teams planning and delivery of services to young people over the next four years . 95.00

Murray River Experience ProjectsT3.04.6.1 3/07/2017 30/06/2018 PRTL 95%

Noreuil Park Foreshore designs are now completed. Stage 1 works associated with approved funding through the Stronger Country Community Grant can now be

scheduled to commence prior to summer. The Have A Say for the Lake Hume Reserves Master Plan (Apex Park to Lake Hume Village) is complete and the concept

plan is being developed. This year's vegetation removal works in Oddies Creek are now complete. The perimeter fence at the Albury Botanic Gardens is complete with

the main gates refurbishment still underway and scheduled to be completed in July. Other design work continues on Australia Park car parking and Wood Fired Oven

Project. The Regional Growth Environment and Tourism Fund grant application for a number of Murray River Experience projects has been successful and works will

be included into the 2018-19 works program. 0.00

Botanic Gardens UsageS3.04.1.1 PRTL

There were no weddings this month which is consistent with previous years. This is lower than targets this month. Tours /event participation was less than target this

month and again is consistent with previous years due to the colder months.


0Weddings held at Botanic Gardens 530412.1 per month 0%

46Tours and Event Participation 41730412.2 per month 11%

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100.00

Implement the Disability Inclusion Action PlanT3.04.1.1 3/07/2017 30/06/2018 GLC 100%

The Capability (Disability) network meeting took place on 5 June at the Robert Brown Room at AlburyCity. About 25 people attended the meeting and many issues

relating to the NDIS were discussed. A joint Access Committee meeting was held with the Wodonga Advisory Access Group and the Albury Access Committee on 19

June in Wodonga. Attendees raised issues that related to Albury and Wodonga. A new venture was discussed that will enable businesses to display how accessible

they are in their shop window – signs showing that staff are able to use Auslan, that there is a ramp to enter and the like. 97.00

Community Fund Projects - ImplementationC3.04.1.1 3/07/2017 30/06/2018 PRTL 97%

Five of the six carry over 2016/17 Community Fund projects have been completed with JC King Park Sports Pavilion having additional funding in 2017/18. There are

seven 2017/18 Community Fund recipients. JC King Park Sports Pavilion tender closes in early July and is awaiting a Construction Certificate. Thurgoona Men 's Shed

project is well underway and scheduled to be completed in the first half of 2018/19. The Albury Tennis Club tennis court upgrade, Albury Wodonga Table Tennis

Association building extension, Browns Lagoon Reflection area, Albury Hockey Centre drainage and the Thurgoona Community Centre BBQ area are all complete . 85.00

Parks and Recreation Building ProjectsC3.04.1.2 3/07/2017 30/06/2018 PRTL 85%

Detail design work for JC King Park Sports Pavilion is complete with construction tender closing early July. The concept design phase is complete for Thurgoona Oval

Changerooms and Urana Road Oval secondary changeroom buildings with user group sign off and Assets Team review. These two projects are scheduled to be

presented to MANEX. The Lake Hume Tourist Park public toilet location is being reviewed as part of a wider Lake Hume Reserves Master Plan (also includes Apex

Park and the Resort Boat Ramp area). The Noreuil Park Foreshore shelter installation is complete. A consultant has been engaged to work on the Greenfield Park

building as part of the precinct master plan and a second meeting with Albury Thunder representatives has occurred. There has been no progress on the Melrose Park

or Jelbart Park building projects.

3.5 - Improved health, employment and education for the Aboriginal community in Albury3.5 - Improved health, employment and education for the Aboriginal community in Albury 88%


Recruitment commenced for the Aboriginal Community Development Officer position. Support is being provided for the coordination of NAIDOC week. A BBQ was held in QEII

Square as part of Reconciliation Week. Significant works in MAMA collection by local and national Aboriginal artists are included in the current hang of the Joss Collection

Galleries 'Land and Title'. Works by Yorta Yorta artist Phil Murray and celebrated artist Gloria Petyarre are on display throughout 2018. Ngurrambaa, a new exhibition, opened in

February. Ngurrambaa brings together the work of nine Indigenous Australian artists with diverse artistic backgrounds, that have been united through their participation in the

annual Indigenous Print Workshop run by Cicada Press, a printmaking studio within the University of NSW 's Art and Design School. Seven of the nine artists plus the curators

visited Albury for the opening and a curator and artists' talk. Teachers from nine regional schools, including schools from Gerogery, Tumbarumba and Yerong Creek visited

MAMA for the Ngadhi ngurang Teacher’s Day on 27 March. This is the second year of MAMA's participation in the HOME program - a collaboration with the NSW Department of

Education and the Art Gallery of New South Wales. Teachers had the opportunity to listen to Lorraine Connelly -Northey speak about her work, discuss Wiradjuri language in

classrooms with Dr Petina Love and Ruth Davies, and learn weaving from the Hands On Weaving group.


Σ 0 2 0 0 3 1

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3.5 - Improved health, employment and education for the Aboriginal community in Albury3.5 - Improved health, employment and education for the Aboriginal community in Albury 88%

95.00

Community Development Programs for Aboriginal PeopleT3.05.2.2 3/07/2017 30/06/2018 GLC 95%

Support is being provided for the coordination of NAIDOC week in July.

70.00

Develop Aboriginal Policies (Aboriginal Protocol and Reconciliation Action

Plan)

T3.05.2.1 3/07/2017 30/06/2018 GLC 70%

Recruitment commenced for the Aboriginal Community Development Officer position. Interviews are scheduled for early July. These policies can then be actioned.

100.00

Ensure Aboriginal Culture is valued, collected, interpreted and promotedT3.05.6.1 3/07/2017 30/06/2018 DM 100%

Significant works in MAMA collection by local and national Aboriginal artists are included in the current hang of the Joss Collection Galleries 'Land and Title'. Works by

Yorta Yorta artist Phil Murray and celebrated artist Gloria Petyarre are on display throughout 2018. Ngurrambaa, a new exhibition, opened in February. Ngurrambaa

brings together the work of nine Indigenous Australian artists with diverse artistic backgrounds, that have been united through their participation in the annual

Indigenous Print Workshop run by Cicada Press, a printmaking studio within the University of NSW 's Art and Design School. Seven of the nine artists plus the curators

visited Albury for the opening and a curator and artists' talk. Teachers from nine regional schools, including schools from Gerogery, Tumbarumba and Yerong Creek

visited MAMA for the Ngadhi ngurang Teacher’s Day on 27 March. This is the second year of MAMA's participation in the HOME program - a collaboration with the

NSW Department of Education and the Art Gallery of New South Wales. Teachers had the opportunity to listen to Lorraine Connelly -Northey speak about her work,

discuss Wiradjuri language in classrooms with Dr Petina Love and Ruth Davies, and learn weaving from the Hands On Weaving group.

3.6 - The improved settlement of people from diverse cultures3.6 - The improved settlement of people from diverse cultures 100%


The 2018 Refugee Week event took place on 16 June at the GIGS Art Gallery in Wodonga. Mayor Kevin Mack, Deputy Mayor Amanda Cohn and Councillor David Thurley

attended in conjunction with Mayor Anna Speedie from Wodonga. Refugee settlers from Congo, Bhutan and India attended the day and performed dances and singing, as well

having food available from their country of origin for attendees to sample.


Σ 0 0 0 0 1 1

100.00

Community Development Programs for people from diverse culturesT3.06.2.1 3/07/2017 30/06/2018 GLC 100%

The 2018 Refugee Week event took place on 16 June at the GIGS Art Gallery in Wodonga. Mayor Kevin Mack, Deputy Mayor Amanda Cohn and Councillor David

Thurley attended in conjunction with Mayor Anna Speedie from Wodonga. Refugee settlers from Congo, Bhutan and India attended the day and performed dances and

singing, as well having food available from their country of origin for attendees to sample.

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3.7 - Increased participation in a diverse range of art and cultural activities in Albury3.7 - Increased participation in a diverse range of art and cultural activities in Albury 89%


At MAMA attendance for May was 8,575 with 599 from education, 210 from public programs and 261 from community and corporate hire (including stakeholder). What A Life!

Rock Photography by Tony Mott continued at the LibraryMuseum until mid June with a talk by Tony Mott being well attended. Behind the lines: the years best political cartoons

2017, touring from the Museum of Australian Democracy, opened in late June and has been well attended. Lavington Voices: Tales told by Lavington locals opened at Lavington

Library this month. This oral history based exhibition has proved popular. At the AEC the technical upgrade is 100% complete and during June a total of 28 events were held

across 30 days. The theatre hosted a number of major events including comedian Alex Williamson, Xanadu Jr, Albury Gang Show, Guy Sebastian, Proms Spectacular and

FAME! The Musical. The $1.3M grant application to the NSW Government for PumpHouse Creative Enterprises, Maker Space and Residency program was successful. 10

applications were successful in Round Two of the Community and Cultural Grants. Over the past year the team at the LibraryMuseum and Lavington Library have added 11 ,428

items to the Library Collection.


Σ 0 8 2 0 15 5

0.00

MAMA AttendanceS3.07.1.1 DM

Total general attendance at MAMA exhibitions and Programs across June was 8,575 with active participation across Education (599), Public Programs (210),

Community and Corporate Hire (261). An additional 5,134 attendance to Canvas bring total attendance to 10,870.


8,575MAMA monthly attendance figures 4,000KPI_2108 per month 100%

0.00

Albury Libraries attendances and loansS3.07.2.2 ALMP

Results from an audience survey conducted over both the LibraryMuseum and Lavington Library provides useful demographic and usage data to assist in future

program and service planning. It is evident that our visitors utilise our facilities for a wide range of purposes - 82% visit our facilities to borrow or return library materials ,

38% to view an exhibition, 38% to utilise technology and 23% to attend a program. There has been a noticeable increase from previous surveys in the use of the

LibraryMuseum for study purposes (20% of visitors). There has been an increase in our physical loans from the previous year and e -loans showed an increase of 22%,

which may be why visitor numbers have slightly decreased. The LibraryMuseum hosted library design consultant Kevin Hennah for advice and guidance on a revamp

of the LibraryMuseum and are currently planning for alterations to Library Shelving, KidsSpace area, service desks, retail and information areas.


18,378LibraryMuseum attendances 16,00030751.1 per month 100%

26,631LibraryMuseum and Lavington Library loans 26,000KPI_2109 per month 100%

8,338Lavington Library attendances 8,000KPI_2272 per month 100%

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0.00

Cultural programs initiated by the Cultural Development TeamS3.07.2.1 CDC

On track. Expression of Interest process is underway for the next round of public artworks to complement Yindyamarra. Detailed planning for PumpHouse Maker

Space is underway. Service Agreements with funded cultural organisations are drafted and ready to be signed .


2Wood fired oven community bakes and private functions 530721.1 per month 40%

3Number of exhibitions/programs in alternative spaces (public art installations,

festivals, performances, concerts)

330721.2 per month 100%

100.00

MAMA OperationsC3.07.2.2 3/07/2017 30/06/2018 DM 100%

MAMA Exhibitions: During the month of June the exhibition program continued with the National Photography Prize in the Ramsay Gallery, Michael Riley ’s Flybown in

the Chick McLoud Miller Gallery and ANZ Zauner Foyer. Land and Title also continued in the Joss Family Galleries and Julia deVille ’s Theoria in the peepholes. In the

Brindley and Quest Galleries, The Watched came to a conclusion on 10 June and Tallangatta artist Ashlee Laing ’s exhibition Flagging Opinion opened on 28 June to a

crowd of around 60 people. Flagging Opinion is stimulating some excellent discussions amongst MAMA’s visitors and volunteers with some heartfelt opinions on the

appropriate use of the Australian flag being expressed on both sides of the argument. MAMA Touring Exhibitions: Contemporising the Modern – The Russell Mills

Collection opened at Jervis Bay Maritime Museum on 8 June to an enthusiastic crowd. The exhibition features Max Dupain ’s iconic Sunbaker which was shot on a

beach holiday to Jervis Bay in 1939, so in some ways it was a bit of a homecoming for the artwork. The exhibition will continue until 31 August before making its way to

Hawkesbury Regional Art Gallery. Public Programs: MAMA celebrated the MAMA Art Foundation National Photography Prize 2018 (NPP) and Michael Riley exhibitions

with its ‘Season of Photography’ series of public programs. The Workshop was transformed into a darkroom to offer hands -on tutorials teaching manual and traditional

photography techniques. MAMA hosted guest tutors including local and national photography professionals as well as James Farley, a finalist from this year ’s NPP.

Over three Thursday nights MAMA Curator Michael Moran presented a free lecture series which covered the history and current climate of photography to a packed

workshop of photo enthusiasts. The evening talks launched MAMA’s ‘Winter Thursdays’ series of happenings which will continue every week through the cold months .

Education Programs: MAMA is currently running a series of workshops in Acrylic Painting, Watercolour, Drawing and Photography at the Latchford Barracks. These

workshops have been well received with the soldiers. School Groups: 60 students from Jindera Public School enjoyed workshops with Brendon Kennedy, Ruth Davvys

and Dr Pettina Love for the last day of the Nghadi Ngurang workshops. The students loved learning Wiradjuri language and making eel traps which will be on display at

MAMA later this year. Seniors from Victorian high schools studying Studio Arts have begun visiting for MAMA ’s Studio Arts tours. In these tours students learn about

how MAMA runs, where we store our artworks and how to put together an exhibition. MAMA Courses: Term 2 continued in June. During this month MAMA had 296

attendances for courses. Courses on offer included Photography, Acrylic Painting, Watercolour, Drawing and Ceramics. ShopMAMA: Sales of $10,380 (compared to

$9,873 LY) a 5.1% increase, with 4 of the top 10 brands being local makers. The main sales area is jewellery. Attendance at MAMA through June was high particularly

in terms of active engagement with over 750 of our 8,575 visitors attending for a specific public program or event in addition to viewing our exhibitions. 10.00

Replacement of HVAC systemC3.07.3.1 1/01/2018 30/03/2018 AECTL 10%

The replacement of the HVAC system has been deferred pending a determination in relation to the AEC Convention Wing expansion. A budget allocation for the

upgrade of a standalone HVAC system in the Theatre Wing has been incorporated into the 2018-2022 Four Year Delivery Program.

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100.00

Stage replacement and asbestos removalC3.07.3.2 1/01/2018 30/03/2018 AECTL 100%


100.00

Sound, lighting and audiovisual upgradeC3.07.3.3 2/10/2017 30/03/2018 AECTL 100%

The technical upgrade has commenced with installation during January with the Data Projectors, Video Distribution, Switchers and cabling completed. The project is

on track with 100% of upgrades completed. 20.00

Upgrade sound system convention wingC3.07.3.4 2/10/2017 30/03/2018 AECTL 20%

The project plan has been completed identifying the description and equipment required to complete the project. The RFQ is being drafted but will not be issued to

market until such time as we have finalised the investigations into the potential expansion of the Convention Wing. 0.00

A variety of conferences, functions and Performing Arts events attracted to the

City

S3.07.4.1 AECTL

During June a total of 28 events were held across 30 days. The theatre hosted a number of major events including comedian Alex Williamson, Xanadu Jr, Albury Gang

Show, Guy Sebastian, Proms Spectacular and FAME! The Musical. Two sell-out crowds were on hand in the theatrette for Red Dress and the Sugar Man and

psychic-medium Peter Williams. A range of other events filled the Convention Wing with UNSW holding their advances in medicine symposium, while Reece Plumbing

conducted a major trade show, Albury District Debutante Balls held their third event of the season while the Scots School Albury also conducted their annual

presentation ball. A range of smaller meetings and events were also held in June.


0Attendees at the Theatre Season performances 030731.1 per month 100%

8,196Number of attendees at the Albury Entertainment Centre 5,50030731.2 per month 100%

100.00

Community and Cultural grants program updateT3.07.4.1 3/07/2017 30/06/2018 DCR 100%


0.00

Cultural Information ServiceS3.07.5.1 ALMP

A range of technology upgrades have been implemented to offer an improved service to the community, including WiFi network improvements, a replacement PC

booking and print management system and three new microfilm readers installed at the LibraryMuseum. Tech talks at Lavington Library continue to be popular with

majority of sessions booked out. The team were successful in obtaining a Be Connected grant to fund the purchase of laptops to support the Tech talks and Code Club

programs. Staff attended Aboriginal and Torres Strait Islander Cultural Competence training at the State Library Of NSW .


5,944Number of Albury Libraries technology sessions 6,000KPI_1794 per month 99%

4,361Number of general enquiries, internet visitors and technical assistance within

Albury libraries

3,000KPI_2110 per month 100%

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100.00

Library Book Stock Annual Acquisition FundC3.07.5.1 3/07/2017 30/06/2018 ALMP 100%

Over the past year the team at the LibraryMuseum and Lavington Library have added 11 ,428 items to the Library Collection. This includes a collection of Large Print

and CD books from the State Library NSW. Author talks and book launches were popular with local authors well supported by the community. The Libraries also

borrowed over 450 foreign language books to support community members who speak and read a language other than English. The Friends of the LibraryMuseum

supported the growth of the collection with a donation of $2,500 raised from the monthly Book Sales over the year. Book Clubs are growing steadily with thirty new sets

of titles purchased for 2018 to cater for 25 book clubs. 0.00

LibraryMuseum Exhibition ProgrammingS3.07.6.2 ALMP

What A Life! Rock Photography by Tony Mott continued at the LibraryMuseum until mid June with a talk by Tony Mott being well attended. Behind the lines: the years

best political cartoons 2017, touring from the Museum of Australian Democracy, opened in late June and has been well attended. Lavington Voices: Tales told by

Lavington locals opened at Lavington Library this month. This oral history based exhibition has proved popular.


2Number of exhibitions at the LibraryMuseum and Lavington Library 230762.1 per month 100%

1Number of in-house curated exhibitions 130762.2 per quarter 100%

0.00

MAMA Collections ManagementS3.07.6.3 DM

During the period April to June 2018 there were 159 collection works on display in the Joss Galleries and on tour. We received two Cultural Gifts during the period

which were works by Rebecca Bauman and Hany Armanious. Bauman's work is well known through its variations. A version was on display at MAMA in 2017 during

the MCA touring exhibition 'Primavera 25'. Amanious' work was received as a donation from the artist. Amanious is a major artist and the piece has been exhibited in

the Australian pavilion at the Venice Biennale.


2Number of collection items acquired 230763.1 per quarter 100%

159Number of items on public view 20KPI_2102 per quarter 100%

0.00

Museum Collections ManagementS3.07.6.1 ALMP

The Museum and Social History Team catalogued 96 new acquisitions onto the collection database and added digital images to 86 new or existing catalogue records .

Nominations were opened for a number of positions for a two year term on the Museum and Social History Acquisition Committee with a good response from

community members and academics.


123Number of items catalogued onto the database 60KPI_1792 per month 100%

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4 - A Leading Community 80%

General ManagerSummary:

AlburyCity continues to improve community engagement through a range of mediums and June was a busy month. Community response to social media posts continues to

exceed expectations, whether it be responses to an event, providing feedback or staying informed. The 2018 Community Satisfaction Survey results provide additional 'drivers of

community satisfaction' to consider. The long term regional and strategic focus ensures the organisation remains a regional leader.

4.1 - The community is consulted on all major changes that will affect them4.1 - The community is consulted on all major changes that will affect them 100%

General Manager

June was a busy month for engagement with our community and other stakeholders. A range of consultation methods were used including community meetings, surveys, social

media, stakeholder workshops, Have a Say and Public Exhibition. InvestAlbury and MAMA websites had increases in sessions during June. Changes to content on the AlburyCity

website will be improved with a review of the governance framework.


Σ 0 4 0 0 9 5

100.00

Community Engagement ActivitiesT4.01.1.1 3/07/2017 30/06/2018 CP 100%

Engagement for June included the Public Exhibition of the draft Code of Meeting Practice, the draft South Albury Active Space Master Plan, the draft Skate and BMX

Strategy and a DA for a dual occupancy development on Kiewa Street . 0.00

Online Communication - Website sessionsS4.01.2.1 CGL

Only InvestAlbury and MAMA had increases in sessions during June with traffic to all other platforms dropping month on month. New KPIs have been set for 2018-19,

based on data collected during the past 12 months. The Communications Team continues to provide recommendations to content authors to help improve sessions ,

reduce bounce rates and increase referral traffic .


36,825AlburyCity 43,000KPI_2078 per month 86%

7,921Albury Airport 8,000KPI_2079 per month 99%

13,892Albury Entertainment Centre 12,000KPI_2080 per month 100%

5,904MAMA 9,000KPI_2081 per month 66%

1,255Lauren Jackson Sports Centre 2,000KPI_2082 per month 63%

2,087Invest Albury 2,000KPI_2083 per month 100%

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Online Communication - News from AlburyCityS4.01.2.2 CGL

The News from AlburyCity subscriber database which is housed in Campaign Monitor, Council's email marketing platform, was attacked by a Spam Bot during June,

which resulted in a huge number of spam email addresses. A subsequent clean -out of the database has resulted in 90 fewer subscribers. New measures have been

put in place to prevent this from happening in the future.


0New subscribers 20KPI_2084 per month 0%

100.00

Community Satisfaction SurveyO4.01.2.1 1/09/2017 13/04/2018 CP 100%


0.00

Digital MarketingS4.01.3.1 CGL

There were 54 social and digital campaigns managed over the last quarter across Facebook, Twitter, Google Search, Display and Instream with over 8.8M

impressions. This was driven by the Visit Albury Wodonga display activity, as well as an Albury Family Day Care Facebook campaign and the FlyAlbury Expansion with

an average cost per paid reach of $0.004 well below the $0.10 target. We reached an average result rate of 2.09% up from 1.93% last quarter with high CTR from the

Community Recycling Centre search activity, Engineering Recruitment Facebook campaign and the vAW Easter School holidays activity driving the cost per paid lead

to $0.19 well below the KPI target.


0ROI measures (cents paid per reach) 1040133.1 cost 100%

0ROI measures (<$1 per paid lead) 1KPI_2077 cost 100%

0.00

Online Communication - Social MediaS4.01.3.2 CGL

AlburyCity social media analytics have continued to gain momentum in the final quarter of 2017-18 reaching over 724,000 people across MAMA, AEC and AlburyCity

Facebook, Twitter and Instagram profiles, above the 600,000 KPI target. New followers continued to increase this quarter with significant spikes in the AlburyCity

Facebook profile and the MAMA Instagram profile. AEC Facebook page and AlburyCity Facebook delivered strong engagement rates this quarter, however Twitter

continues to impact our quarterly results.


1,096New followers across all social media profiles 500KPI_2074 per quarter 100%

724Reach across all Facebook profiles 600,000KPI_2075 per quarter 0%

2Engagement rate across all social media profiles 3KPI_2076 per quarter 80%

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100.00

Communications and Marketing Activity ReportT4.01.3.1 3/07/2017 30/06/2018 CGL 100%

217 marketing and communications activities were completed during the month of June 2018. There are currently 66 active projects. Major campaigns/tasks included:

Social content loading and reviewing, Write Around the Murray Festival tactical plan implementation, promotion of sports programs at Lauren Jackson Sports Centre ,

Theatre Season performances, tourism digital campaigns for June long -weekend and July School holidays and there was significant progress made on the updated

brand strategy with several stakeholder sessions conducted and input from the Strategic Leaders Group. 100.00

Website maintenance and developmentT4.01.3.2 3/07/2017 30/06/2018 CGL 100%

An audit of all content on the main Council website is underway as part of a detailed review of the site. Once complete this will be used as a platform to determine

content quality, relevance and alignment with the new brand strategy. During June, there were a number of new forms created and further progression of e -commerce

capabilities. 100.00

Media Management ReportT4.01.3.3 3/07/2017 30/06/2018 CGL 100%

AlburyCity issued eight media releases and four Mayoral statements to media during June. About 35 issues attracted media coverage, with the sentiment varied but

generally skewing neutral to positive. Among issues to gain high media coverage were the fake parking tickets scam, JETGO going into administration, football grand

final decision, funding for the pump house and other creative initiatives, more cemetery vandalism, adoption of the Council budget, Pilot training school short -listing

and the Star Hotel development application.

4.2 - Regional issues are addressed through an integrated approach4.2 - Regional issues are addressed through an integrated approach 100%

General Manager

Regional forums are an excellent avenue to address collective concerns in an integrated manner. AlburyCity continues to have good representation at these meetings with the

Mayor and General Manager attending.


Σ 0 0 0 0 1 1

100.00

Update on regional forumsT4.02.1.1 3/07/2017 30/06/2018 GMEA 100%

The Mayor, Cr King, Cr van de Ven and the General Manager attended the Two Cities One Community meeting in Wodonga in June. The General Manager attended

the RAMJO General Managers meeting in Jerilderie.

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4.3 - The Albury community provides resources and opportunities to develop future leaders4.3 - The Albury community provides resources and opportunities to develop future leaders 50%

General Manager

There are a number of strategic projects underway to assist in the provision of development opportunities for future leaders. These include the development of frameworks and

procedures which, when complete, will guide AlburyCity's direction and decision-making in leadership development.


Σ 0 1 0 0 1 0

35.00

Reward and Recognition Framework ProceduresOP4.03.3.1 3/07/2017 31/10/2017 HRTL 35%

Consultation continued through June with meetings held with two Directors. An invitation has been sent to 30 leaders across the organisation to participate in a

workshop in July to provide feedback and suggestions on the framework procedures with a particular focus on the Skills Assessment and Performance Review

processes.

4.4 - Albury plans and leads with good governance4.4 - Albury plans and leads with good governance 80%

General Manager

AlburyCity has an ongoing commitment to planning and leading with good governance. Effective and efficient group management, assessment of risks, strategic planning ,

management of leave balances, financial management, continuous improvement and a high level of customer service demonstrate good governance practice.


Σ 2 10 4 0 35 19

0.00

Regulatory InspectionsS4.04.1.2 GLNE

The Natural Environment Group continues to balance the demands of customer requests and the ongoing regulatory inspection and monitoring program requirements .

There is an ongoing increase in demand for customer requests across a raft of issues and areas that are making it increasingly difficult to meet desired targets. The

Team is responding very positively.


114Compliance (Noise, dumping, soil erosion control and on-site sewer,

development control)

4010562.1 inspections per month 100%

136Public Health (food, hair, beauty, skin penetration & water quality monitoring) 7510562.2 inspections per month 100%

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Legislated ServicesS4.04.1.1 GLNE

A new Parking Management Procedure has been implemented by the Natural Environment Group. This has resulted in an increase in the number of patrols

undertaken when compared to the previous six months. Steps are being explored regarding the monitoring of street and outdoor activities in these patrols, with a view

to incorporate this in the future.


532Patrols (parking and street activities) 30010563.1 scheduled patrols per month 100%

0.00

Swimming Pool InspectionsS4.04.1.3 BSTL

The Building Surveying Team conducted 19 inspections in connection with our swimming pool inspection program during June. Twelve individual pools were inspected

over the month with five pools achieving a first time pass.


19Pools inspected 2010322.2 per month 95%

100.00

AlburyCity Annual ReportO4.04.1.1 4/09/2017 1/12/2017 CP 100%


0.00

Human Resources - Lost time indicatorsS4.05.6.1 RMTL

No new LTIs in June have reduced the LTIFR to 8.6 at month end. No lost time hours in June and the month average lost time has dropped below 100 hours to 86.7

hours per month. MTIFR is 28.3 with one medical treatment injury in the month.

Code KPI Target Measure Achieved

9Lost time injury frequency rate 040561.1 No of lost time injuries Council

incurred per million person hours

worked

0Lost time Hours 040561.2 per month

120Days since last lost time injury 3240561.4 days

28Medical treatment injury frequency rate 040561.3 Number of medical treatment injuries

Council incurred per million hours

worked

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100.00

Engineering Group Risk Management Action PlanT4.04.2.2 3/07/2017 30/06/2018 DE 100%

Identified risks are managed in accordance with the respective treatment plans. Areas of focus include asset management, Service and Efficiency Reviews ,

procurement and project management. 100.00

Economic Development & Tourism Group Risk Management Action PlanT4.04.2.1 3/07/2017 30/06/2018 DEDT 100%

A comprehensive review of the Economic Development and Tourism Group Risk Management Plan has been undertaken in line with refinements made to the

Corporate Risk Management Plan. Implementation of the plan is ongoing and on-track. 100.00

Executive Group Risk Management Action PlanT4.04.2.3 3/07/2017 30/06/2018 HRGL 100%

The Executive Services Risk Management Plan for 2017/18 has been developed taking into account key issues identified in the Corporate Risk Plan as well as items

within the 2017/18 Operational Plan. Regular reviews of the plan have been undertaken and any necessary updates identified in the document. 100.00

Planning and Environment Group Risk Management Action PlanT4.04.2.6 3/07/2017 30/06/2018 DPE 100%

The Planning and Environment Risk Management Plan has been implemented and actions in support of this are ongoing. Information management and cyber security

are a current focus with further investigations being undertaken in relation to Infrastructure Contributions also underway. 20.00

Zero Harm CampaignT4.04.2.4 3/07/2017 29/06/2018 RMTL 20%

Development of the Zero Harm Framework is underway, with a consultant commencing work at the end of May. This project will carry forward for completion by the

end of September 2018. 100.00

Community & Recreation Group Risk Management Action PlanT4.04.2.5 3/07/2017 30/06/2018 DCR 100%

The Community and Recreation Directorate 2017/18 Risk Management Action Plan is well progressed and submitted. The 2018/19 plan is in preparation for

submission in July. 0.00

Customer Request Management (CRM) System - Actions completedS4.04.3.1 CSTL

An overall average of 86% of requests were closed within target timeframes for the month of June 2018. An outcome of the Customer Service-Service and Efficiency

Review is a review of the CRM system and this project has commenced. This is with a view to providing more accurate data and recording of enquiries to help teams

better manage their demand and response to customer requests.


81Community and Recreation 8040531.2 % complete 100%

100Economic Development and Tourism 8040531.4 % complete 100%

100Executive 8040531.5 % complete 100%

79Planning and Environment 8040531.6 % complete 99%

75Engineering 8040531.7 % complete 94%

86AlburyCity total 8040531.9 % complete 100%

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Due TRIM actions completedS4.04.3.2 IMGL

Four of the five directorates completed over 90% of their actions on time. Overall AlburyCity achieved an average of 94% with Economic Development and Tourism

having the highest average 'completed on time' rate of 100% for the month of June, the first time any Directorate has achieved 100%. The second highest was

Executive with 96.7%.


93Community and Recreation 10040533.1 % signed off in 10 working days 93%

100Economic Development and Tourism 10040533.2 % signed off in 10 working days 100%

88Engineering 10040533.5 % signed off in 10 working days 88%

97Executive 10040533.3 % signed off in 10 working days 97%

92Planning and Environment 10040533.4 % signed off in 10 working days 92%

94AlburyCity total 10040533.6 % signed off in 10 working days 94%

0.00

IT Help Desk serviceS4.04.3.3 IMGL

During June there were 797 calls opened and 767 calls closed. Out of the 797 calls opened, 387 were by users and 408 were caused by systems with automatic

reporting that were operating outside parameters. There were 231 user calls closed on the first call which represents a first call resolution rate of 62%.


4Help Desk Activity 10KPI_1678 <% variation between open and

closed

100%

100.00

Customer Service Activity ReportT4.04.3.1 3/07/2017 30/06/2018 CSTL 100%

The Customer Service Team has been kept busy throughout the reporting period. This includes a high number of applications being lodged with Council together with

normal enquiries and services. The initial phase of the CRM redevelopment has been successful with Compliance CRMs up and running with minimal problems .

Subsequent phases will require support and commitment from other directorates to forward information on CRM redevelopment for their areas. A Customer Service

Workshop was held during the month with staff from other Council businesses also attending. The workshop was extremely successful and very positively received by

all attending and initiates a greater awareness and appreciation of customer service for all areas of the organisation. 20.00

Develop and implement the AlburyCity Customer Service StrategyT4.04.3.2 3/07/2017 30/06/2018 CSTL 20%

The Customer Service Strategy is on hold pending the appointment of a new Team Leader Customer Service. A Project Plan has been developed together with initial

consultation with key work groups and this will provide the foundations for the development of the Strategy in the coming months.

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75.00

Annual Governance Survey of Councillor Support ServicesT4.04.4.2 1/03/2018 30/06/2018 GMEA 75%

Draft questions prepared - review to be undertaken to ensure that issues identified in External Review have been covered in the survey. Survey to be sent to

Councillors in July. 100.00

Comparative Data Trend ReportT4.04.4.1 4/12/2017 30/03/2018 CP 100%


25.00

Develop and implement the Knowledge Based SystemT4.04.5.1 3/07/2017 30/12/2017 CSTL 25%

This is a key recommendation from the Service and Efficiency Review. A number of options for a knowledge based system have been reviewed and investigated with

consideration of their application and implementation at AlburyCity . 100.00

Oracle to SQL ConversionT4.04.5.2 1/08/2017 28/10/2017 IMGL 100%


100.00

Backscan and register paper recordsO4.04.5.1 3/07/2017 30/06/2018 IMGL 100%

During June the Records Team created 57 fully electronic Building Application files and registered another three paper format files. This gives a total of 7,941 fully

electronic BA files with another historical 12,067 paper BA files. 77.00

Thin client desktop computersC4.04.5.1 2/10/2017 1/02/2018 IMGL 77%

Due to the server refresh project there was no planned activity this month, as resources were being deployed to the procurement and assessment process of this

critical piece of infrastructure instead. 15.00

Uninterruptible Power Supply (UPS) ReplacementC4.04.5.2 1/09/2017 1/11/2017 IMGL 15%

Nominated as a carry forward to be undertaken in September 2018, as it is waiting on the replacement of dependant infrastructure which will determine the size of the

Uninterruptible Power Supply required. As a result this project is on hold to be resumed in August 2018 and then completed in September 2018. 50.00

Council Chambers AV RefurbishmentC4.04.5.3 1/10/2017 1/03/2018 IMGL 50%

Preparations for the install to start in July are being made with contractor compliance packages being sent to the vendor and regular project meetings being scheduled .

Most of the equipment for the install which includes ceiling speakers, projectors and screens have arrived on -site and these are being stored in preparation for the

installers arrival. The IT Team have ordered a new switch which is required for the projectors , speakers and presenter inputs to run through. 100.00

Microwave ReplacementC4.04.5.4 3/07/2017 1/10/2017 IMGL 100%


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100.00

Strategic Planning Program ManagementT4.04.6.4 3/07/2017 30/06/2018 TPTL 100%

The Strategic Planning Team has continued to work hard to maintain momentum on a variety of projects. The Planning Proposal to implement the Rural Lands

Strategy has been finalised and was published in the Government Gazette on 29 March 2018 and is now in effect. A consequential amendment to Albury Development

Control Plan 2010 regarding bushfire management in Splitters Creek is currently being worked on. The Willowbank Planning proposal has also been finalised and was

gazetted in June. The changes to incorporate the Flood Risk Management Plan recommendations into the Albury Development Control Plan 2010 are being

considered in light of submissions received which has required further consultation with consultants WMAwater. Staff input has continued on various proposals and

policies put forward on exhibition by the NSW Department of Planning and Environment. The new Biodiversity Conservation Act and associated legislation (including

SEPP Vegetation) commenced in August and Council staff have been in discussions with Office of Environment and Heritage to better appreciate and understand the

implications of the new system on current activities and regulations in the Albury LEP 2010. Work has begun on the review of Part 10 of ADCP2010 with community and

stakeholder workshops held in May and a draft discussion provided to staff which has been returned with commentary and edits required. Council also were successful

in obtaining $130K from Department of Planning and Environment for the preparation of a Riverina Highway Corridor Strategy. This was an unscheduled project but

was considered too significant an opportunity for funding to not pursue and therefore will require some rescheduling of activities for 2018/19. 100.00

Executive Support Activity ReportT4.04.6.2 3/07/2017 30/06/2018 GMEA 100%

Coordination of meeting arrangements for the Mayor and a range of media opportunities. Ongoing preparation of meeting agendas /minutes for both Council meetings

and other forums. Execution of various documents for sealing. 100.00

Corporate Planner Activity ReportT4.04.6.1 3/07/2017 30/06/2018 CP 100%

The Corporate Planner (CP) was acting in the role of Director Economic Development and Tourism during the entire month of June therefore there was less capacity to

undertake the Corporate Planning role to its fullest extent. The CP trained the ED &T PA in the build of Performance Planning and with this assistance, the 2018/19

build was completed as scheduled. The Two Cities One Community six-month progress report was completed and ready to report to Council on 9 July. All scheduled

projects were completed by the CP during the required time including the IP &R legislative requirements of the 2016/17 Annual Report, the AlburyCity Operational Plan

and four-year Delivery Program. Relevant Two City One Community actions, the Community Satisfaction Survey, the FY 17 Performance Excellence Program Survey ,

the Restart Funding Deed for the Murray River Regional Experiences project and the Comparative Data report for Evocities were also completed as scheduled for

2017/18. 100.00

Financial Services Activity ReportT4.04.6.3 3/07/2017 30/06/2018 CFO 100%

The preparation and audit of AlburyCity's 2016/17 year end financial statements is complete. AlburyCity has changed over its banking services to the ANZ as a result of

a tender. The September, December and March quarter budget reviews have been completed. The preparation of AlburyCity 's 2018/19 Budget is complete.

Preparations have also commenced regarding the restructure of AlburyCity 's general ledger. A Financial Services Service and Efficiency Review has commenced, but

has been delayed. The best way of undertaking this review is to be confirmed with the Steering Committee. 100.00

Audit Committee CharterT4.04.6.5 3/07/2017 29/09/2018 HRGL 100%


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50.00

Governance FrameworkO4.04.6.3 3/07/2017 29/12/2017 PIO 50%

Initial research has been undertaken as part of the development of this framework including information provided from the audit by Centium. Planning has commenced

on the structure of the framework and proposed inclusions. Delivery of the Governance Framework has been extended to consider any recommendations from the

audit. The framework will be carried forward to the 2018/19 financial year and is scheduled to be completed by September. 90.00

Parks and Recreation Policy ReviewT4.04.6.6 1/01/2018 30/06/2018 PRTL 90%

The Signs as Remote Supervision Policy review will be included in the 2018/19 works program while the No Camping Policy for Lake Hume has been included in the

commercial activities on public land framework. 100.00

Workplace WellnessO4.04.6.1 3/07/2017 30/06/2018 RMTL 100%

The Resilience Project was presented in early June with approximately 280 staff and guests attending. This event was very well received and feedback has been

extremely positive with discussion around the business about how simple yet powerful the messaging was, and how it has already started to change people 's

perspective on life's challenges. Successful candidates have commenced the LEAP program which will run for a period of six months. The 2018/19 Health and

Wellbeing Program calendar of events has been endorsed by Manex . 100.00

Delegations DatabaseO4.04.6.2 3/07/2017 30/03/2018 PIO 100%

The delegation database was reviewed having consideration for the needs from a delegations perspective, as well as other needs such as legislative compliance. The

proposed changes to the organisational structure will significantly impact on the building of the database. No further action is proposed until a greater understanding of

the final structure is known. The database will be carried forward into the 2018/19 financial year. 100.00

Internal Reporting - Public Interest Disclosure Policy and ProcedureOP4.04.6.1 3/07/2017 29/12/2017 PIO 100%

The reviewed documents were endorsed at Manex on 19 June 2018. The documents are planned to be presented to Council at the 9 July 2018 meeting for adoption.

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2017-2018 AlburyCity Operational Plan June 2018

Documents

Transcript of 2017-2018 AlburyCity Operational Plan June 2018