2017-18

Impact Report

the salvation army of greater charlotte

Fiscal year ending Sept. 30, 2018

The challenges our community faces are well-documented: from the affordable housing crisis to the lack of economic mobility many of our citizens encounter. We know that these issues won’t be solved by one organization on its own. Our promise is this: we will leverage our 114 years of experience in Charlotte to make a difference every day. And, we’ll do it together with those in our community – like you – who are dedicated to making change happen and addressing the deeply rooted, systemic problems that keep people poor.

We cannot end family homelessness on our own; we cannot solve our community’s affordable housing crisis alone; and we can’t bring an end to the city’s lack of economic mobility by ourselves. But, we can end homelessness for one family at a time. We can make it possible for one child to be the first from his or her family to go to college. We can help one family find and keep housing. With your help, we can tackle these problems one person and one family at a time. In the pages that follow, you’ll see the numbers and read the stories of some of these people and families. We hope it inspires you, as your support is critical in helping us “do the most good.”

Thank you, and may God bless you.

“Opportunity.” It’s a consistent theme you hear in conversations throughout the community, with good reason. As we still wrestle with the realities Charlotte faces, The Salvation Army remains on the front lines of the battle to ensure every child gets to experience the great future he or she deserves.

Whether it’s meeting the physical needs of women and children experiencing homelessness at the Center of Hope shelter, or addressing the social and academic needs of at-risk youth at our Boys & Girls Clubs, we are waging war daily against the factors that prevent people from finding opportunity.

As advisory board chair of The Salvation Army of Greater Charlotte, I pray that this year, we can count on your continued involvement, as we strive to make an impact that will be felt for generations.

Thank you for your ongoing commitment to the work of The Salvation Army.

In Memoriam: W. Thomas (Tom) Robertson, Jr. (July 4, 1931 - april 17, 2018)

William Thomas (Tom) Robertson, Jr. died at the age of 86 at The Cypress following a full and wonderful life. Tom was a longtime supporter and friend of The Salvation Army. Tom was the son of the late William Thomas Robertson, Sr., and Cora Lewis Robertson of Cascade, Va.

After graduating from Virginia Tech in 1952 with a BS in Engineering, Tom volunteered for the US Army Corps of Engineers. While stationed at Fort Belvoir in Virginia, Tom met his life’s love, Barbara Jean Fender. They were married in 1955. Following active duty, Tom went to work with Mill Power Supply in Charlotte, working his way up to become President of Mill Power. Tom also continued to serve his country in the National Guard until retiring as a Major in 1965. Mill Power became part of Duke Power in 1988, and Tom became Vice President of Duke. He retired from Duke Power in 1994.

Over the years, Tom participated in many civic organizations, including his longtime service on The Salvation Army Advisory Board. Tom also was a part of the Charlotte Rotary Club (President 2003), Chamber of Commerce, UNCC Engineering Advisory Committee, VP of the United Way, Charlotte Mercy Hospital Board, and Johnson C. Smith Advisory Board. Tom was a member of Hawthorne United Methodist Church, where he and Barbara served on a number of church committees. Tom loved his family. He is survived by his wife of 62 years, Barbara; sons (and their wives) Mark (Halina) and Jeff (Nan); and grandchildren Ian, Margaret, and Charlotte.

here today. to change tomorrow.

our missionWe envision a community where every person has the opportunity, hope and dignity he or she deserves. We believe in being there today to change tomorrow. Motivated by God’s love, The Salvation Army of Greater Charlotte has “been there” for more than 100 years: supporting families gripped by homelessness and putting them on the pathway to self-reliance; serving youth who need us most, helping them reach their full potential as citizens; and more. Our community’s future depends on what we all do in the present. For that reason, our mission is to continue to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. We can’t solve all of our community’s problems. But, we can make an impact, one family at a time.

John L. Armistead IIIWells Fargo Advisors

Jim BoltBank of North Carolina, Retired

Tom BroachBroach SportsTours

Catherine BrowningFirst Charlotte Properties, Retired

Don AndersonARC Representative

John ChristenburyBoys & Girls Club Representative

Clyde C. DicksonCroydon Corporation, Retired

James D. DupuyRuff, Bond, Cobb, Wade & Bethune, LLP

Dee FarrellWomen’s Auxiliary Representative

Charles FonvilleFonville & Company, Retired

Richard C. Gaskins, Jr.Catawba Riverkeeper Foundation

Laura M. GerhardtAdvisory Board TreasurerVanguard

Tim HilemanWells Fargo, Retired

Robert HoppePWC, Retired

Michael KellyConsultant, Retired

Ray A. KillianCapstone Enterprises, Retired

Matt LincolnWells Fargo

William R. LorenzAdvisory Board ChairBank of America

Andy MartinMain Street Insurance Group

John McCaskillBelk Stores, Retired

Ed McMahanLittle & Associates Architects

Mike McMahanOFG Bancorp

April MeadowsWells Fargo

Kimberly Dawson Munn

William O. MusgraveMusgrave Automotive Group

Mark C. NormanJohnson & Wales University

Phillip OwensDuke Energy

Monica PettifordIFE Consulting, Inc.

John M. PhillipsPark Commercial Real Estate

Roger PlottUS Bank

Kenneth Poe

C. Douglas RhodesHarris-Teeter, Retired

Barbara RobertsonSecretary

Jean Royal

Edward C. RuffIJL Wachovia, Retired

Jane P. ShoemakerPrivate Consulting, Retired

C. Jennings Snider

John B. TallentJ. B. Tallent Funeral Services, Inc.

Kendrick TillmanWells Fargo

Judy Vinroot

Hamlin L. WadeRuff, Bond, Cobb, Wade & Bethune, LLP, Retire

Rotcher WatkinsIberia Bank

Thomas L. WilkensRSM US LLP

David ZimmermanSouthern Shows

advisory board

letter from the area commanders

letter from the board chair

Bill Lorenz

Majors Larry & Debra Broome

The Year in review

In September 2018, The Salvation Army was called into action in response to the devastation associated with Hurricane Florence. Our canteen and crew were deployed to Conway, SC. Other members of the local staff served at divisional headquarters and Carteret County, NC.

In September 2018, Club members were the first to experience the revamped Play 60 course at Freedom Park. The course had a $250,000 renovation by Lowe’s and the Carolina Panthers.

In August 2018, NFL great Steve Smith teamed up with Academy Sports to provide backpacks to our Boys & Girls Club members.

In June 2018, Power 98 morning show personalities No Limit Larry, Ms. Jessica and Burpie camped out at the Center of Hope to raise money for The Salvation Army.

In April 2018, during National Boys & Girls Club Week, community leaders, such as former public defender Toussaint Romain, visited our members to read to them.

In February 2018, we had some special visitors at the Club to support the Coca-Cola / Family Dollar Make Every Sip Count campaign: Olympic gold medalist Brooke Bennett; NASA investigator Dr. Dante Lauretta; and award-winning actor Courtney B. Vance.

In May 2018, we held our second annual We Speak Hope event, where 200 volunteers came together to pack supplies for first responders and those in need.

Each summer, kids from our Boys & Girls Clubs experience a week at Camp Walter Johnson, thanks in part to The Charlotte Observer’s Summer Camp Fund.

In October 2017, Boys & Girls Club members had fun dressing up as their favorite heroes.

In December 2017, former Charlotte Hornet Dwight Howard had a great time delivering bikes to his namesake Club. Our friends from Lowe’s helped to make it happen.

In July 2018, WorldVentures donated new computers to our Clubs.

In December 2017, Carolina Panthers receiver Curtis Samuel joined Elevation Church for a Christmas party at our Milton Road Club. Samuel also donates Thanksgiving turkeys each year.

Christmas is a busy time! In November 2017, we kicked off the Red Kettle season with our partners from the Charlotte Rotary Club. In December 2017, we had a successful Angel Tree season, thanks to wonderful partners like WCCB’s Jon Wilson and thousands of donors who provide gifts ... and bikes, bikes and more bikes!

On March 29, 2018, after more than 40 years serving low-income seniors at Booth Gardens in historic 4th Ward, The Salvation Army of Greater Charlotte sold the property to GHC Housing Partners, a leading provider of subsidized and affordable housing across the nation.

Since 1934, The Salvation Army Boys & Girls Clubs have brought light to youth in Mecklenburg and Union counties. The Salvation Army Boys & Girls Clubs’ mission is to enable all young people to realize their full potential as productive, caring, responsible citizens. Today, eight clubs serve more than 2,600 school-aged children, including nearly 1,700 members. Programs include academics, recreation, the arts, character and leadership, and health and life skills.

boys & girls clubs

8 clubs

1,695 total members

68% from single-parent households

80% qualify for free/reduced lunch

John* joined the Boys & Girls Club at his local Charlotte elementary school because his parents were concerned about leaving him at home alone. John and his older sister were “latchkey kids” -- they were used to staying at home by themselves after school until their parents returned from work. But, something had changed of late. John had started making suicidal statements, so his parents knew there was a problem and John needed help.

When John joined the Boys & Girls Club, the staff noticed immediately what a great kid he was. He loved to draw and enjoyed science. He was quiet and introverted, so he didn’t seem to have many friends. As basketball season approached, John surprisingly decided to join other Club members on the team. He made a lot of new friends and had a great time.

“As I was driving the bus back to the school after a game, I remember hearing him singing and laughing with his teammates,” said Boys & Girls Club unit director Cedric Cook. “This just made me aware of his progress. The

basketball team and his time at the Club helped him recognize more of his personality and allowed him to enjoy just being a kid.”

John continued to work hard, and he slowly gained confidence. The Club helped him make friends and discover his own potential. John’s family agreed that he had made a 180-degree transformation.

“I feel like the Boys & Girls Club not only helped in a child’s life,” said Cook, “but it saved one!”

*Name changed to preserve privacy.

“i feel like the boys & Girls club not only helped in a child’s life, but it saved one.”

Statistics show that Boys & Girls Clubs of Greater Charlotte members have fewer suspensions; are more proficient in reading and math; are less likely to be chronically absent; and are more likely to graduate than their non-Club member classmates.

Through The Salvation Army Center of Hope and its programs, we help homeless women and children with their immediate needs of food and shelter, while working with families to provide a successful path out of homelessness. Located two miles north of Uptown Charlotte, the Center of Hope sleeps an average of 350 women and children every night, and offers them the stability they need as they get back on their feet. An active member of the Homeless Services Network, The Salvation Army is a leader in helping families transition into permanent, affordable housing.

• Emergency shelter• Basic needs (food,

toiletries, clothing)• Professional case

management• Job training• Life skills classes• Medical care• Head Start• Housing assistance• Transitional

supportive housing (in partnership with Charlotte Housing Authority)

• Rapid rehousing• Shelter diversion

• Pathway of Hope intensive case management

• On-site Boys & Girls Club

• Project F.I.G.H.T. (Freeing Individuals Gripped by Human Trafficking)

• Services for homeless veterans (in partnership with the Department of Veterans Affairs)

as Charlotte wrestles with issues such as lack of affordable housing and economic mobility, homelessness remains at a high level. As a result, the Center of Hope regularly operates at capacity and often calls on the local faith community to help address the lack of space. Every year, Providence Presbyterian Church in South Charlotte answers the call and opens its doors to 12 homeless women for two weeks, providing shelter, meals, shower facilities, activities, and above all, friendship.

The program now requires several hundred church volunteers, who do everything from drive the women to and from The Salvation Army Center of Hope, to help them with laundry. Other church members help with resumes and job preparation. The church brings in manicurists, hairstylists and community leaders to offer classes. Seraphina showed up at Providence Presbyterian from the Center of Hope last fall, and she left quite an impression.

“Her smile spoke of the gratitude she was feeling for the sanctuary we were offering,” said one of the church’s volunteers. “That smile never seemed to leave her face for the entire two weeks she was with us.”

Seraphina had a career as an accountant. But, after moving to Charlotte, she fell on hard times and found herself homeless. During her stay at Providence

Presbyterian, volunteers arranged for Community Culinary School of Charlotte to come and speak to the women about their culinary training program. It turned out to be a divine appointment for Seraphina, who had always dreamed of being a baker.

Chef Ron, Executive Director and Chef for the school, shared about the 14-week, tuition-free training that prepares graduates for good jobs in the restaurant industry. Seraphina applied and was accepted. At her graduation, she quickly had several job opportunities in Charlotte, but she opted to move home to Tulsa, Okla., where her family lives. There, she was hired as a baker at a 5-star contemporary restaurant, where she’s thriving. Seraphina’s story is proof that though “weeping may stay for the night, rejoicing comes in the morning” (Psalm 130:5). Seraphina’s faith and perseverance during hard times led her to a bright beginning.

a woman on the rise

center of hope316 beds

6,149 people served

318,630 meals served

136,182 nights of lodging provided

3,862 volunteers

12,146 volunteer hours served

The Salvation Army follows a housing-first model, reflecting best practices from across the nation for permanently moving families out of homelessness. Last year, we rapidly rehoused 182 families, providing rental subsidies while individuals gain employment or work to increase their income. Through our Supportive Housing Innovative Partnership with the Charlotte Housing Authority, we served 75 families, with 76% remaining housed after exiting the program.

Programs & services:Housing Programs

When you donate to one of the five Charlotte-area Salvation Army Family Stores, you are helping change the lives of men in our community battling addictions, giving them a new beginning. Proceeds from the Family Stores support the Adult Rehabilitation Center, which serves 116 men at a time, providing housing and support to help them recognize the value of their lives and transition from chemical dependency to self-sufficiency. To donate, call 1-800-SA-TRUCK or visit satruck.org.

Since the beginning, The Salvation Army of Greater Charlotte has been there for families in need during Christmas, through its Angel Tree (children 12 and under) and Silver Bells (seniors 62 and up) programs. Each year, thanks to the generosity of the community, thousands of children and hundreds of seniors in need receive Christmas gifts.

christmasassistance

For first Christmas without mom, a widower and sons get by with help of othersBy Cristina Bolling

Tracy Stiles, a Charlotte mother of two, died Oct. 9, 2017 in a crash on Albemarle Road. On that day, Jeff Stiles became both mom and dad for Trevor, 8, and Devin, 10. “I feel like I have to have mama’s and daddy’s strengths, mama’s and daddy’s courage and wisdom and perseverance,” he says. With Tracy gone, Stiles is tasked with giving his sons the type of Christmas Tracy would have wanted -- one with toys under the tree, visits to grandparents’ houses and lots of smiles. “I’m going to do what Tracy would do if she was here -- keep it moving,” Stiles says. “Just because we can’t see her doesn’t mean she isn’t here. That’s what I tell my boys.”

Stiles, an auto body technician, received help with gifts for his sons thanks to The Salvation Army’s Christmas program. Devin and Trevor were two of more than 10,000 children registered to receive toys and clothes through the program.

Courtesy of The Charlotte Observer

7,054 families served

10,455 children served

1,294 seniors served

$140.23 average spent per child

2,690 volunteers

8,083 volunteer hours served

$285,555.06collected in 2017

red kettle campaign

Andre couldn’t explain it, but he was drawn in. “I was walking past the building,” he said. “And, God turned me around when I was 10 steps past it.” This Salvation Army sign wasn’t on one of The Salvation Army’s service centers, or even one of its local Family Stores. This was an administrative building in an area not prone to a lot of foot traffic. Andre wasn’t even sure why he was there. At the time, he was struggling with alcohol. “I was out on the streets. No place to go. No one to help me,” he recalls. “I just put my pride aside and asked for help. I walked in and said ‘I need help!’”

What happened next was a critical moment in Andre’s story. The administrative staff called The Salvation Army Adult Rehabilitation Center’s program manager, Darrell Graham, and he dropped everything and drove over to personally pick Andre up. Andre credits The Salvation Army’s swift response to saving his life. “If it wasn’t for God and The Salvation Army, I wouldn’t be here today. I would either be in jail or dead.”

The day Andre checked in, he was 120 pounds, and he was heading down a dangerous road. Today, he’s been renewed physically and spiritually. “God speaks to me through Darrell, the Captains, the staff. They remind me that it’s one day at a time, one minute at a time, one second at a time.”

For Darrell Graham, Andre and other men facing the same battles are why he does what he does. “Someone stood in the gap for me, so I’m definitely going to do it for other men,” he said. “That’s what we are doing here: we are changing lives.” Andre agrees. “I was out there struggling with alcohol; it was hard. I’m here now. They have changed my life.”

116 beds at the arc

1,514 total men served

116 graduates of the program

114,937 meals provided

31,470 nights of lodging provided

18,630 articles of clothing given

family stores / adult rehabilitation center

*Statistics represent Christmas 2017

5,036 food boxes distributedIn partnership with Second Harvest Food Bank and The Charlotte Observer’s Empty Stocking Fund

it was the familiar red sheild. but, for andre, it was a beacon

Continuing a long-standing service and history of Salvation Army camping in the Carolinas, 143-acre Camp Walter Johnson was opened in Denton, N.C. in 1974. Each summer, youth from many Salvation Army units all over the Carolinas come to Camp Walter Johnson on High Rock Lake for a life-changing week during the summer.

Salvation Army Emergency Disaster Services (EDS) brings together Salvation Army officers, staff and volunteers to provide food, shelter, clothing and spiritual comfort to first responders and survivors of disasters in the area and throughout the nation. Floods, fires and hurricanes do devastating harm. Since 1900, The Salvation Army has offered aid to people in places where we can do the most good—and stay as long as we are needed.

emergency disaster services

worshipcenters

Charlotte is home to two Salvation Army Worship Centers, where people from all walks of life find healing and a sense of family through weekly worship services, youth programs and Bible studies.

Temple Corps940 Marsh RoadCharlotte, NC 28209704.523.0394

Belmont Avenue Corps901 Belmont AvenueCharlotte, NC 28205704.295.1605

camp walter johnson

72 clt kids sent to camp

$225 sends one kid to camp

hurricane Florence: clt canteen, crew & staff

6,948 meals served

5,429 drinks served

5,399 snacks served

600+ hours of service

604,142 meals/snacks served

total program stats

189,012 nights of lodgingprovided

18,630 articles of clothingprovided

30,350 people served

10,644 volunteers

35,893 volunteer hoursserved

$2,023,956 General Donations (11.4%)$102,574 Administration (0.6%)$155,877 Corps (0.9%)

$1,926,861 Boys & Girls Clubs (10.9%)$4,412,769 Center of Hope (24.9%)

$428,099 Seniors (2.4%) $3,347,564 Christmas (18.9%)$5,305,646 Adult Rehabilitation Center

(30.0%)$17,703,347 Total Support & Revenue

$898,367 Fundraising (5.0%)$1,016,548 Administration (5.7%)

$425,464 Corps (2.4%)$2,042,135 Boys & Girls Clubs (11.4%)$4,704,535 Center of Hope (26.3%)

$537,340 Seniors (3.0%)$3,240,134 Christmas (18.1%)$5,077,769 Adult Rehabilitation Center

(28.3%)$17,942,292 Total Expenses

$.89 of every dollar donated

goes directly to support people in need

in Mecklenburgand Union counties

volunteerThere are many ways to get involved with us and impact people’s lives in our community. Visit SalvationArmyCharlotte.org to learn about volunteer opportunities for individuals or groups.

consider a financial giftThe Salvation Army can help you create a charitable giving plan that benefits both you and the people you wish to equip through your resources. We offer assistance in drafting documents, trustee services, and professional investment management and administration. If you would like to show your support of The Salvation Army in your will or by any other means, please call 704.716.2769, or consult with an attorney. More information is available at SalvationArmyCharlotte.org.

get involved

financials

AdultRehabilitation Center

Christmas

Seniors

Center of Hope

Boys & GirlsClubs

Corps

Administration

General Donations11.4%

18.9%

24.9

30%

2.4%.9%

.6%

10.9%

income

Adult Rehabilitation Center

Christmas

Seniors

Center of Hope

Boys & Girls Clubs

Corps

AdministrationFundraising5.0%

5.7%

2.4%

11.4%

26.3%

3.0%

18.1%

28.3%

expenses

*Audited financials were unavailable at press time. For audited financials for fiscal year 2017-18, please contact us at 704.334.4731.

The Salvation Armyof Greater Charlotte

4015 Stuart Andrew Blvd.Charlotte, North Carolina 28217

704.716.ARMY (2769)

SalvationArmyCharlotte.orgBGCCharlotte.org

/Salvationarmycharlotte/BGCcharlotte

@salarmyclt@bgccharlotte

@salvationarmyclt