ANGEL MICHELLE WASHINGTON5763 Harwich Court, #123, Alexandria, VA 22311

(571) 312-3732 Home(703) 994-5951 Cell

angelwashington2015@gmail.com

QUALIFICATIONS

20 plus years in the administrative support field. I have obtained consistent career growth in all facets of office administration, including, procurement, database management, research, creating publications including graphics, website content and maintenance, and customer service.

12 years of experience working with federally recognized tribes, tribal leaders, executive directors, board members, and staff while assisting them navigate through federal policies and grant funding.

Lead on negotiating with vendors, supervise procurement processes to maximize savings for equipment, shipping materials, and office supplies as well as keeping inventory of stock.

Liaison between Operations Consultant and vendors to fulfill product receivables, installation, and repairs.

Ability to communicate orally and in writing, preparing and routing correspondence, including technical, statistical, and financial reports.

Strong analytical and problem solving skills; proactive decision maker. Skillful at managing databases including imputing data, apply data-gathering methods to

collect information, and generating reports per specific queries. Proven ability to handle multiple, competing priorities in an effective and expeditious manner. Eager and ambitious to learn new skills with the ability to learn new procedures quickly and

efficiently and apply them effectively.  Outstanding interpersonal skills that can thrive in a team atmosphere working with staff to

plan, set timelines, priorities, and manage the day-to-day operations of office and complete projects within set deadlines.

SPECIAL SKILLS

Customer Service Data Gathering and Reports Office Policies and ProceduresCorrespondence Handling Events Coordination Confidentiality and DiscretionProcurement of Inventory Travel Arrangements Multi-taskingPublications with Graphics Calendar Maintenance Telephone Etiquette

TECHNICAL EXPERTISE

Computer and Software: Database Management, Spreadsheets, Desktop Publishing, Graphics, Adobe Acrobat, Apple iMac Pro Platform, InDesign CS6, Skype for Business, SharePoint, Social Media, Typing Speed 70 wpm

MS Office Suite: Word, Excel, PowerPoint, Publisher, Access, Outlook

Office Equipment: Photocopiers, Conference Telephones, Video Conferencing Equipment, Postage Meters, Binding Equipment, Scanners, Fax, Multi-Line Telephone Systems, Calculators, Shredder

EMPLOYMENT HISTORY

Office Manager, December 2015 – May 2016CADMUS Group, Inc.4250 N. Fairfax Drive, Suite 601, Arlington, VA 22203Supervisor: Kerri Morehart, Vice President, Human Resources, (240) 204-6203, May contact

As Office Manager provide support to a staff of approximately 26 employees. Professionalism, reliability, organization, welcoming and outgoing demeanor was key to this position. In addition to being the face of the company and greeting visitors, I managed office operations to ensure efficiency and productivity.

Answered incoming calls professionally and routed them appropriately. Greeted visitors to the office in a cheerful, professional manner. Prepared logistics for visitors (i.e., scheduled and set up conference rooms, coordinated

teleconferences, greeted and announced guests to the office, etc.). Ensured office common areas, including kitchen and conference rooms, were kept neat and

well-stocked. Procured all necessary supplies and tracked usage. Processed purchase orders with verification, amounts and proper contract codes. Manipulated office machines: copiers, scanners, telephones, iPads, and postage meter. Sorted incoming mail, handled outgoing mail and packages scheduling pick via FedEx, UPS,

and Courier. Coordinated weekly/monthly office social activities (e.g. holiday party, birthday celebrations). Supported Human Resources with new hire orientation process including greeting, giving

office tours, coordinating orientation, scheduled conference room, and prepared paperwork. Controlled confidential document processing and security for the premises. Vendor scheduling and overseeing performance while in the premises.

Office Administrator, November 2011 - October 2015Rock Spring Congregational UCC 5010 Little Falls Road, Arlington, VA 22207

Primary responsibilities were to manage the day-to-day operations of the office using interpersonal skills, fielding phone calls, receiving vendors, directing visitors, ordering supplies, printing, and filing.

Managed the RollCall database, updated profiles, ran reports, labels, and directories for 2,214 entries.

Prepared weekly, monthly, and annual reports from data tracking and reported at weekly staff meetings.

I used discretion when handling sensitive information regarding pledge monies and personal information.

Prepared and formatted weekly bulletins using InDesign CS6 desktop publishing software to include graphics.

Created and posted content to organization’s Facebook pages and Twitter feeds. Managed master calendar updates and scheduled meetings, added news and event articles,

upload documents and graphics, created links to embed in publications, and oversaw content for the website.

Monitored online pledge campaign and provided direction when needed. Controlled a vast amount of calendar request and other submissions through Google Chrome

email system. Acted as Facilities Coordinator to rent space to non-members, collected payments, key

distribution, coordinated six onsite meeting rooms, setup requests for seating up to 200, seating layouts, and provided audio visual assistance if needed.

Produced weekly and monthly publications including graphics to congregation of 335 using online MailChimp email service.

Compiled, printed, inserted, labeled and postmarked over 2,000 all congregational letter mailings per year.

Selected vendors, analyzed costs, supervised purchasing processes to maximize savings for organization.

Trained and supervised Ambassadors (volunteers) to use the RollCall database, manipulate Microsoft Word documents, emailing, filing, phone system, Excel spreadsheets, scanning and copying documents, and distribution of mail.

Administrative Assistant, April 2008 – November 2011Staffing Now, Inc., Arlington, VAProgram Coordinator, July 2008 – January 2009SafetyNET, National Mentoring Partnership1680 Duke Street, Suite 200, Alexandria, VA 22314

As the Program Coordinator, I administered the SafetyNET fingerprint background check program for volunteers to potentially mentor children. Processed individual fingerprint cards and submit them to the National Center for Missing and Exploited Children to obtain criminal background checks. On

average per month prepared fingerprint cards for over 1000 Mentor programs.

Maintained the SafetyNET database and tracked individual volunteer fitness determinations from said background checks.

Processed all payments, including checks, credit cards, and prepay accounts. Entered data into Microsoft Access payment database and ran payment reports. Cross-checked reports for accuracy and submitted to accounting department for payment. Scanned checks, saved appropriately following specified filing procedures on network. Printed copies and sent payment receipts to programs. Provided customer service and technical assistance to programs using SafetyNET. Answered inquiries regarding fitness determinations from background checks via telephone

and email. Tracked new applications for potential SafetyNET programs. Researched non-profit status and mentoring programs via the Internet and approved new

programs based on information provided. Upon approval, mailed the programs their welcome packets.

Processed criminal history requests and forwarded to the Federal Bureau of Investigation. Adhered to strict confidentiality procedures when handling sensitive personal information. Prioritized multiple projects, worked under pressure and met set deadlines.

Administrative Support Specialist, August 2003 – February 2009National American Indian Housing Council (NAIHC)900 2nd Street, NE, Suite 107, Washington, DC 20002

As the Administrative Support Specialist, I administered the Scholarship Program under Special Projects for over 460 federally recognized tribal grantees to participate in housing training sessions for Executive Directors to broaden their knowledge of tribal housing operations and management. Monitored Indian Housing Block Grant (IHBG) funds in excess of $4.6 million under the Native American Housing Assistance and Self-Determination Act (NAHASDA) of 1996.

Processed scholarship applications for Special Projects and Leadership Institute classes. Provided administrative support to field training staff with emphasis on Special Projects

contract task initiatives. Gained rapport and provided customer service to Indian tribes through telephone

conversations, email correspondence, as well as, via fax. Approved or denied scholarship applications based on established criteria and grant award

amounts. Maintained database to track scholarship applications, awards, and remaining tribal funding

manipulating Microsoft Excel spreadsheets and Access. Tracked procurement actions and other obligation transactions through existing systems to

assure that funds were properly allocated or obligated. Produced statistical data to Directors on a monthly, quarterly and annual basis for inclusion in

reports to the Department of Housing and Urban Development and Board of Directors.

Assisted in the logistics of NAIHC’s Annual Convention with one of the largest having 800 participants, Legislative Conferences, and Legal Symposiums:

Gathered, coordinated, copied, collated conference material. Packaged and shipped conference and resource materials using FedEx tracking. Performed on-site logistics with hotel and staff, confirming receipt of shipped materials, room

setup and on-site registration. Calculated scholarship recipients travel expense receipts and charges. Periodically assisted with travel arrangements for tribal staff members living in rural areas. Traveled extensively to provide logistical support and man the NAIHC trade show booth at

conferences. Engaged with participants and provided literature, class schedules, and resource material

when needed.

Resource Specialist, March 1998 – May 2003Native American Management Services, Inc.

1800 Robert Fulton Drive, Suite 100, Reston, VA 20191

Provided project administrative support on the Child Care and Development Fund Grant for approximately 263 Tribal grantees provided by The Administration for Children and Families, a division of the Department of Health and Human Services. Contract deliverables included research, data and information collection on Tribal child care issues using a variety of resources including the Internet.

Provided technical assistance to Tribal grantees through a toll-free information resource and referral line.

Answered toll-free customer service calls regarding reporting requirements, obtaining forms, submission deadlines, child care resources, and federal grant regulations.

Analyzed request and determined if further information was needed. Collected and furnished resources to tribes via email, fax, or by mailing material directly. Tracked all technical assistance calls using Microsoft Access software and Microsoft Excel

spreadsheets. Prepared statistical monthly and annual reports showing percentages of trainings attended. Used word processing and data gathering skills to query information from Microsoft Access to

generate reports.

Performed very detail oriented conference logistics including: Meeting with conference staff and setting timelines, discussion and decision making on giveaway items and marketing materials, design of conference booklet, graphics, company banner and theme. On-site logistics with hotel and staff, confirming receipt of shipped materials, room setup and registration:

Assisted with travel arrangements and monitoring hotel room lists using Excel spreadsheets. Preparation and reproduction of resource, handout material and content. Coordinated shipping of conference material for approximately 800 participants. Negotiated hotel contracts including conference rooms, and banquet arrangements. Provided on-site logistics including registration, assisted Speakers with room set up.

ACCOMPLISHMENTSSelected to U.S. National Women’s Soccer TeamCoached Jr. Varsity and Varsity Girl’s Soccer Team at Wakefield High School

AFFILIATION Enrolled Full-Blood Member of the Muscogee (Creek) Nation of OklahomaCurrent Secretary, American Indian Society of Washington, DCCurrent American Indian Inaugural Ball Committee MemberLaunched Native American Travel Online Reservations to TribesBoard Member, Native American Veteran Association

EDUCATIONAssociates, in Arts of Business Degree from the University of Phoenix, Axia College.