2016 Resume

4
Douglas L. Miller [email protected] 507 Greenbriar Drive #11 (309) 335-4165 Normal, IL 61761 Experience: Associate Executive Director May 2012-Present Replex Recreation Authority Le Roy, IL Directly accountable for all operations in relation to the following: Aquatics Youth & Sports Youth & Family Membership Accountable for the development & implementation of facility-wide program budgets. Assist Executive Director in overseeing daily operations and facility maintenance. Increased overall program revenue by approximately 50% in FY 2016 vs. FY 2015 (May - July). Directly responsible for the recruitment & training of 30-40 program volunteers. Instituted a Membership/program advisory committee consisting of board members, community members and staff. Developed & integrated a program foundation strategy that included Replex’s vision & mission statements, five program objectives and core values for all facility-wide programs. Implemented a membership renewal strategy to improve overall membership retention percentage. Designed a comprehensive marketing strategy with key staff that included the following: Social / Print Media: Facebook, Twitter, Snapchat, Program Guides/Flyers, Newspaper Radio / Television Replex’s Website Cross marketing within Replex programs Daxko Services: Daxko Engage & Daxko Mobile (push notifications and app updates). Designed, developed & executed a new comprehensive Replex Aquatic Emergency Action plan for indoor & outdoor pools. Lead project manager in converting Replex’s membership / program database to Daxko Operations by May 2014. This project was done under Daxko’s fast track program and was completed one week prior to launch. Certified Pool Operator (CPO) achieved. Organized & led staff / volunteers to raise & $10,000 in contributions for Replex’s first full Wellness for Life Annual Campaign. Proceeds from this campaign allow Replex to offer financial assistance to those who face economic hardship. Assist Executive Director with planning / organizing Replex’s annual Reverse Raffle event to benefit Replex’s financial assistance program. Director of Aquatics Sept. 2011-May 2012 Gus & Flora Kerasotes YMCA Branch Springfield, IL Accountable for opening (Nov. 13, 2011) and overseeing an aquatic center that included a warm water recreation/therapy pool and an eight lane competition pool in a newly constructed $16 million YMCA. Recruited, trained/retrained and certified 35-40 staff members in American Red Cross lifeguarding and YMCA Swim Lesson Instructor. Coordinated monthly in-services and staff meetings with all lifeguard and swim instructor staff. Developed pool schedules consistent with member and program needs. Collaborated with Memorial Hospital Sports Care to provide adequate scheduled usage for their clients in therapy pool. Between January-May 2012, Kerasotes aquatic program staff had instructed approximately 750 participants (infants-adults) to swim using the YMCA swim lesson curriculum. Between November 2011-May 2012, trained and certified approximately 70-75 new lifeguard/lifeguard instructors. Developed and implemented a detailed aquatic emergency action plan. Also, collaborated with branch professional staff to develop and implement a full branch emergency action plan.

Transcript of 2016 Resume

Page 1: 2016 Resume

Douglas L. Miller [email protected] 507 Greenbriar Drive #11 (309) 335-4165 Normal, IL 61761

Experience: Associate Executive Director May 2012-Present Replex Recreation Authority Le Roy, IL

• Directlyaccountable for all operations in relation to the following: • Aquatics • Youth & Sports • Youth & Family • Membership

• Accountable for the development & implementation of facility-wide program budgets. • Assist Executive Director in overseeing daily operations and facility maintenance. • Increased overall program revenue by approximately 50% in FY 2016 vs. FY 2015 (May - July). • Directly responsible for the recruitment & training of 30-40 program volunteers. • Instituted a Membership/program advisory committee consisting of board members, community members

and staff. • Developed & integrated a program foundation strategy that included Replex’s vision & mission

statements, five program objectives and core values for all facility-wide programs. • Implemented a membership renewal strategy to improve overall membership retention percentage. • Designed a comprehensive marketing strategy with key staff that included the following:

• Social / Print Media: Facebook, Twitter, Snapchat, Program Guides/Flyers, Newspaper • Radio / Television • Replex’s Website • Cross marketing within Replex programs • Daxko Services: Daxko Engage & Daxko Mobile (push notifications and app updates).

• Designed, developed & executed a new comprehensive Replex Aquatic Emergency Action plan for indoor & outdoor pools.

• Lead project manager in converting Replex’s membership / program database to Daxko Operations by May 2014. This project was done under Daxko’s fast track program and was completed one week prior to launch.

• Certified Pool Operator (CPO) achieved. • Organized & led staff / volunteers to raise & $10,000 in contributions for Replex’s first full Wellness for

Life Annual Campaign. Proceeds from this campaign allow Replex to offer financial assistance to those who face economic hardship.

• Assist Executive Director with planning / organizing Replex’s annual Reverse Raffle event to benefit Replex’s financial assistance program.

Director of Aquatics Sept. 2011-May 2012 Gus & Flora Kerasotes YMCA Branch Springfield, IL

• Accountable for opening (Nov. 13, 2011) and overseeing an aquatic center that included a warm water recreation/therapy pool and an eight lane competition pool in a newly constructed $16 million YMCA.

• Recruited, trained/retrained and certified 35-40 staff members in American Red Cross lifeguarding and YMCA Swim Lesson Instructor.

• Coordinated monthly in-services and staff meetings with all lifeguard and swim instructor staff. • Developed pool schedules consistent with member and program needs. • Collaborated with Memorial Hospital Sports Care to provide adequate scheduled usage for their clients in

therapy pool. • Between January-May 2012, Kerasotes aquatic program staff had instructed approximately 750

participants (infants-adults) to swim using the YMCA swim lesson curriculum. • Between November 2011-May 2012, trained and certified approximately 70-75 new lifeguard/lifeguard

instructors. • Developed and implemented a detailed aquatic emergency action plan. Also, collaborated with branch

professional staff to develop and implement a full branch emergency action plan.

Page 2: 2016 Resume

• Developed a departmental staff manual that included the following: • Employment requirements. • Employee policies & procedures. • Emergency action plan. • Pool rules. • New Employee Orientation.

• 2012 Strong Kids Kerasotes Branch Employee Campaign Chairman. Under my leadership, professional staff and their teams raised $6,774 in employee contributions.

• Collaborated with the Springfield YMCA Association Development Director in developing a comprehensive strategy for effectively raising Strong Kids Campaign contributions.

• Collaborated daily with aquatic maintenance supervisor to ensure all aquatic center codes and laws set forth by the State of Illinois Department of Public Health were followed properly.

• Accountable for all aquatic programs and associated budgets that totaled $100,000 in net revenue.

Senior Director of Youth Development Sept. 2004-Sept. 2011 Bloomington/Normal YMCA Bloomington, IL

• Accountable for staff development of 20-25 lifeguards/swim instructors, Aquatics Coordinator and School Age Child Care Coordinator.

• Oversaw the development of the association program brochure.

• Developed and implemented an association wide emergency action plan which is reviewed annually • Dual certified lifeguard staff in American Red Cross & YMCA Lifeguarding.

• Collaborated with all departments within the Bloomington-Normal YMCA to train all employees how to respond effectively in an emergency.

• Hired as a consultant by other YMCAs to review their emergency action & safety plans and provided action steps to help them be better prepared for emergencies.

• Officially trained swim lesson instructors to become YMCA Swim Lesson Instructor certified. • Developed & implement departmental budgets.

• Oversaw daily, weekly and monthly pool maintenance duties. • Developed and managed the following programs:

• YMCA Swim Lessons / YMCA SPLASH. • YMCA Family Fun Nights. • YMCA Home School Gym & Swim. • Training Classes (YMCA & American Red Cross). • YMCA Facility Rentals. • Active Older Adult Activities. • YMCA Adventure Guides. • YMCA Youth Basketball League & Camps. • YMCA Preschool Soccer Clinic

• Restructured facility rentals and fees to maximize usage of the facility.

• Officially integrated Adventure Guides program into YMCA operations. • Restructured swim lessons using YMCA of the USA’s curriculum resulting an increase in participation

from 50 youth and adults in 2004 to 800 + youth and adults in 2010. This growth saw a 350% increase in revenue within that time.

• Integrated character development and the YMCA mission into all aquatic/sports programming. • Collaborated with local private schools, day cares & neighborhood initiatives to bring YMCA Swim

Lessons to an additional 100 children within the community. • Coordinate with the local school district to provide a facility for 10 special needs students to swim per

school year since 2004. • Train over 55 participants each year in Lifeguarding/Lifeguarding Instructor classes.

• Serve as the Bloomington/Normal YMCA technology officer and webmaster. • Co-director of the transition of membership & program software to Daxko Operations in spring of 2011.

• Develop pool schedules consistent with facility and member needs.

Page 3: 2016 Resume

• Exceeded Strong Kids Campaign team goal for 2008 & 2010 with 100% staff participation.

• Successfully oversaw volunteers and 445 kids for the 2010-2011 YMCA Youth Basketball season.

Aquatics Coordinator May 2001-Sept. 2004 Lifeguard/Swim Instructor/Member Services Aug. 1997-May 2001 Knox County YMCA Galesburg, IL

• Supervised all aquatic staff. • Recruited and trained over 30 staff members. • Budget and management of all programs. • Instructed preschool, youth and adult swim classes. • Served as co-director of annual YMCA triathlon. • Assisted with staff development for 12 Before and After School Child Care sites.

• Responsible for supervising operations of all 12 Before and After School Sites In absence of Program Director.

• Served as a Member Services Associate.

Education:

1997 – 2000 Carl Sandburg Community College Galesburg, IL Associates in Arts Degree

1993 – 1997 Avon High School Avon, IL

Graduated with diploma

YMCA Certifications:

See attached transcripts

Current American Red Cross Certifications:

Lifeguard/Lifeguard Instructor/Instructor Trainer Waterfront Lifeguard/Waterfront Lifeguard Instructor CPR/AED for the Professional Rescuer, First Aid, Oxygen Administration/Instructor CPR for the Lay Responder/Professional Rescuer Instructor.

Page 4: 2016 Resume

Professional References:

Joe Rodts Executive Director Replex

304 E. Washington St Le Roy, IL 61752 (309) 962-4800

B.J. Wilken Executive Director Bloomington/Normal YMCA

602 S. Main St Bloomington, IL 61701 (309) 827-6233

Chris Weittenhiller Executive Director Christian County YMCA

900 McAdam Dr. Taylorville, IL 62568 (217) 287-7271

Dennis Mohrman Executive Director (Ret.) Bloomington/Normal YMCA

711 Country Club Dr. Normal, IL 61761 (309) 452-3660

Sarah Brown Executive Director Mercer County YMCA

400 N. College Ave. Aledo, IL 61231 (309) 582-5101

Jeff Boaz