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AGENDA

» About North Attleboro & Remyndr» Opportunity for expanded communication» Remyndr set-up process» Remyndr launch» Remyndr app functionality» Remyndr dashboard for North Attleboro» Results & observations» Questions» Contact info

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NORTH ATTLEBORO• Community of 28,000 people• Curbside collection provided for 7,410 homes• 5 day collection calendar• Collection outsourced to Waste Management

REMYNDR• Communications platform for local governments• Focused on curbside collection notifications and education• Uncomplicated mobile app offered free to residents (available for

Apple and Android phones and tablets)• Regular, zone-specific notifications tell residents the pickup type,

what to include and what to avoid• Alerts provide information on service disruptions or changes (can

be sent to route specific addresses)

ABOUT NORTH ATTLEBORO & REMYNDR

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OPPORTUNITY FOR EXPANDED COMMUNICATION

• North Attleboro is always looking for ways to improve communication with residents

• Increasing popularity of smartphones and tablets• Challenge of email as form of communication (how

many unread emails do you currently have?)• Hectic lives put pressure on alarms, reminders and

notifications• Many other forms of communication are not proactive

(Facebook, town website) and rely on someone checking in

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TIMING AND LAUNCH

• Contracted in January 2015• First town on platform• Remyndr built the entire database for North

Attleboro. We supplied addresses, pickup details and collection calendar

• Live in March 2015o Presentation to Board of Selectmeno Promotion on website, Facebooko Article in local papero Coverage on local TVo Ongoing outreach

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CALENDAR AND PICKUP DETAILResidents simply enter address and calendar appears.

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SETTINGS AND DROP OFFNotification day/time. Reporting problems. Drop off detail.

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NOTIFICATIONS AND ALERTSNotifications appear night before collection. Alerts are real-time.

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WASTE GUIDE (COMING SOON!)What to do with less common items (including donate them).

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NORTH ATTLEBORO DASHBOARDUsers, routes and notifications.

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NORTH ATTLEBORO CALENDAR & ALERTS

Drag & drop

Simple calendar updates alert residents to change.

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NORTH ATTLEBORO QUICK ALERTInstant alerts in the event of disruptions.

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NORTH ATTLEBORO ALERT LOGAlert log shows scheduled messages and what has been sent.

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RESULTS & OBSERVATIONS

• Only costs $3,000 per year. We paid $1,000 set up fee (first year only). Renewed for second year

• Planning to add Waste Guide in Q2 2016• 868 residents signed up representing 773 unique

households (10.4% penetration)• Very positive feedback from residents. Many have

become used to notifications and appreciate reminders for less frequent collections such as Yard Waste

• Ongoing outreach needed• Awarded certificate for

“Innovation & Creativity” thanks to integration of Remyndr into town communications

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QUESTIONS?

I AM HAPPY TO ANSWER YOUR QUESTIONS!

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CONTACT INFO

Tom CherryFounder + CEO

Remyndrp: 973-433-6070

e: tom@remyndr.org w: www.remyndr.org

Michele C. BernierDirector, Solid Waste Dept.

TOWN OF NORTH ATTLEBOROUGH43 So Washington St., North Attleboro, MA 02760

(p) 508-699-0105 (c) 508-272-4977(e) mbernier@nattleboro.com