2016 - Nomura Research Institute · System management tool DC Realized DevOps for enterprise system...
Transcript of 2016 - Nomura Research Institute · System management tool DC Realized DevOps for enterprise system...
2016
[Points realized by DevOps also differ depending on system characteristics]
・Linked efficiency for development and operations ・Enhancement of overall IT controls and analysis functions
Realized DevOps for enterprise systems
・From "ownership" to "utilization" of control tools ・Enhanced support for operations reform activities
Enhancement of automation function and operations reform support services
Information system DevOps (automation) Core system DevOps (information sharing)
NRI system management tools and services
1994"Senju"Release
2003"Smart Enterprise Navigator"Release
2003"CONTACT CAFÉ SP"Release
2010"Senju/SM SaaS"
2014
Senju/DC Senju DevOperation ConductorRealized DevOps in enterprise systems
Senju/EN Senju Enterprise NavigatorManagement information with smart integration of complex operations environments
Senju/SM Senju Service ManagerRealized operations process for ITIL® and ISO20000 (ITSMS)
mPLAT/SOP Self Operation PlatformSystem management infrastructure service which realizes automation/efficiency of system managementmPLAT/SMP IT Service Management PlatformService desk infrastructure service which supports IT service management
mPLAT/IWC ITSM Watch CenterMonitoring service to support continual service improvement
mPLAT/AEC Auto Event CallService for automatic notification of events
mPLAT/MDV Monitoring Dashboard ViewDashboard service for visualization of status
"mPLAT"SaaS of system management tools
Senju Family V10 "Enhancement of operations automation"・Run Book Automation ・Message action
Senju Family V11 "Enhancement of virtual management"・Virtual node monitor ・Agentless job
Senju Family V12 "Enhancement of cloud management"・IT relation monitor ・SLAM chart
Senju Family 2013 "Enhancement of development/user link"・Operations portal ・Senju Service Automation
Senju Family 2014 Senju/EN ESP・Operations navigation system ・Self-maintenance infrastructure
Senju Family 2016Know-how accumulated through extensive onsite experience.
mPLATSystem management infrastructure cloud service for moving from "own" to "use" of system management tools.
2016
2016
Speed Efficiency Controls/communication
[The objective of DevOps differs depending on system characteristics]
Objective of DevOps
OC
2007"Senju/OC"
2007"Senju/EN"
2007"Senju/SM"
New services
System
characteristics
Core systemInform
ation system
Build
Release
Monitor
Operate
Test
Deploy
For more than 40 years, NRI has maintained and operated the system of Japanese corporations. Operations division with extensive onsite experience conducts development based on countless years of operations know-how. The result is a full line-up of easily-viewable, user-friendly, and high-performance functions which are useful onsite.
mPLAT is a service which provides a system management infrastructure based on Senju Family as SaaS. This frees users from maintenance and management for system management tools and system infrastructures, making it possible to focus on the operation of business applications.
Developers Operators
Controlledsystem
Customers
SOP AEC Auto notificationMDV Dashboard
SMP Service deskIWC
NRI
Support
System management infrastructure
ITSM improvement
Developer/infrastructure
manager
OperatorSystemuser
Service desk Developer
Management tools of other companies
Servicedesk
System management infrastructure
Integration system
management Advanced filtering
Service level controlService requestChange control
Capacity
Package distribution
On-premise Private cloud Public cloud
Operation engineer
ExecutivemanagerAuditor
Failure responsenavigation
Filtering template
Job scheduleMonitoring
Event managementConfiguration
Business impactdashboard
Auto incidentissuance
Link with externaltools
Messageintegration
Automation of periodicmonitoring
Problem managementIncident managementConfiguration management
Monitoring/Operation
OperationProcessGovernanceAlert
As a package As SaaS
DevOps function
DC
On-premise Private cloud Public cloud
Developer Operator
As a package. As SaaS. Flexible support for system management in the cloud era.
Support
NRI
AECAuto Event Call
MDVMonitoring Dashboard View
Dashboard
SMPIT Service Management Platform
Service desk
IWCITSM Watch Center
Analysis / CSI support
SOPSelf Operation Platform
Capacity
Job scheduleMonitoring
Run Book Automation
Auto alert
Senju FamilySenju Family
Operations
Developer
Development DevelopmentOperations
Enables creation of job flow at the GUI browser of an offline PC.The operator simply registers definition data created by the developer. This increases work efficiency and prevents mistakes.
Senju Offline Browser
Manage the relationship between the host OS and guest OS. Perform comprehensive management for the relationship between the components (data store, network adaptor, virtual machine, etc.) which configure the virtual infrastructure and Senju Agent/Sensor. Enables instantaneous decision-making regarding impact on the virtual server in the case of insufficient resources, malfunctions, etc.
Virtual Node Monitor(virtual infrastructure relation management)
It is possible to unify management of on-premise and AWS. It is possible to monitor contents through a link with management tools provided by AWS, and to monitor from a service perspective using the IT relation function.
Uses automatic conversion tools to transfer the jobs from other system management tools to Senju/DC.
cooperating with AWSTransfer from other Jobs management tool
Unique functionsDC
Enables monitoring and job management without install agent software on the server. Makes efficient operation possible even for large-scale systems, decentralized systems, virtual systems, and IPv6 environments.
Agentless (Senju Sensor)This service make Developers possible to independently survey, classify, and restore failures.They become possible to respond to failure quickly and without accessing the main system.
DevOps in enterprise system
Operator
Service deskIncident management Service level management
Dashboard Message integration
Problem management
Advanced filtering
Configuration management Monitoring
DevOps
Access managem
ent
Job schedule
Integration system management
System management
Even more time required to access main system
Enables decision on necessity of accessing main system
Decision making
Decision making
Failure alert (tel/email) Failure alert
(tel/email)
Access main system
Detection of failure
Detection of failure
Confirmation
Confirmation
Confirmation
Confirmation
Access main system
Report on status(tel)
Request confirmation of failure message
Report on status (tel)
Confirm for terminated job
Confirmation results (tel)
Request for acquisition of log data
Gather informationDevOps
Failure Failure
20 minutes to confirm the status
Speedy confirmation of status
Before After
System management tool DC
Automate GUI operation by recording operation of the mouse and keyboard. A large number of APIs are prepared, and GUI operation is reliably performed using VBScript.
Senju OpePlayer
Detect error screen
Main system
Main system
AWS
Senju Manager
On-Premise
INTERNET
IT relation
DMZ
Service management
Web serviceURL responseProcess monitoringLog monitoring
DB serviceProcess monitoringDisk monitoringTable monitoring
Contents monitoring Server monitoring
Senju Agent
URL response
EC2 monitoring
EBS monitoring
ELB monitoring
SQS monitoring CPU monitoring
Memory monitoring
Disk monitoring
Process monitoring
Log monitoring
RDS monitoring
EMR monitoring
Auto Scale monitoring
Senju Manager
Senju Agent
Information gathered via Senju Sensor
Network device
Agentless
Job
Agentless
Agentless
Management
No need to install agent software
Senju Sensor
Agentless monitoring and job management.
Input OutputExamination of job definition
1. Examination of individual and shared definition2. Fit/Gap analysis in conjunction with tool differences3. Fit/Gap analysis with new operation process4. Verification in current environment
Current job definition
New operation process
Process of change
Job definition after examination
1
1. Application to/testing in development system2. Application to/testing in main system
Application to dev/main systemSenju/DC job definition
3
Senju/DC job definition
1. Conversion of job definition using tools2. Manual correction for Senju/DC3. Manual correction for new process4. Verification in Senju/DC environment
Job definition conversion2 conversion tool
Job definition after examination
Process of change
Connect
Display login screen
Input ID/password
Display menu screen
Search conditions
Display search results
Update
Display update results
Web serviceService manager
Notification
■ Automation of routine work Increase efficiency of routine work, nighttime work, etc.
■ Automation of special work
■ Speedy response to failure Automate initial GUI response to failure alerts.
■ Monitoring from a user perspective Detect decreased response in user operation.
■ Digitization of manuals Simplify maintenance of operation manuals.
① Access website
② Log in
③ Search
④ Update
From the node where the failure message occurred, it is possible to conduct detailed refinement via the resource pool, data store, network, etc.
The same GUI work as the test environment is reliably implemented in actual operation.
System management tool DC
■Realized DevOps for enterprise system through enhanced web connection.■ In addition to "Normal" and "Failure," the message level "Warning" was added.■Enhance a function to determine whether to start or skip the following job net.■ Enhance a function to automatically execute actions for a delayed job and the subsequent job(s).
Main New
Funct ions
Senju Offline Browser Senju Browser
Senju Manager
DevOps portal
Senju Web Server
Senju Agent
Senju Sensor
Senju Database Server
Senju Configuration File Server
Performs tasks such as defining/registering job flows, executing schedules, monitoring job progress status, and reporting. Agentless job management is also possible.
From monitoring of the entire system to detailed monitoring of individual servers, use more than 300 types of monitoring items to conduct display for the entire system, for individual monitoring targets, and for individual events, thus visualizing the system. A maximum of 2,000 nodes can be monitored at a single domain.
MonitoringJob Schedule
Performs automatic gathering and unified management of system configuration item. Also enables easy reference from a variety of perspectives, as well as easy assessment of the latest configuration items-and change history. Visualization of the relationship between the service and configuration items is also possible.
Configuration
Providing a web-based system management function for developers. Supports multiple devices through responsive design. Realizes self-maintenance by developers and seamless communication with outside partners.
Enables graphing and analysis of trends and predicted values from data gathered during monitoring. This enables systematic resource management for virtual infrastructure, etc.
Web Connection(DevOps Portal)
Capacity
20 years have passed since the release of Senju/DC. This system management tool was developed based on NRI's many years of experience in IT operations. Senju/DC is composed of 5 sub-systems which can be flexibly selected. Visualization and automation for the entire system can be uniformly performed through an integrated interface.
Job schedule
System management tool Basic FunctionsDCCapacity
Configuration Run Book Automation
Monitoring
Automate sorting and action for an infinite number of events. Even “conditional branch” which required decisions by people is now automated. This reduces the load on workers performing system management.
Run Book Automation
■ Remote definition by developer
■ Reference/operation by using web browser
■ Remote reference/ operation using smartphone
■ Store history in database
■ Stores configuration information files
■ Easy operation from GUI screen■ Work divided among multiple consoles
■ Management of virtual/cloud environment■ Agentless monitoring and job management using WMI, SNMP, TELNET, SSH, etc. (supports IPv6)
■ Managemented server ■ Integrated management■ Multi-perspective management■ Server monitoring■ Different models / OS / multi-vendor■ System relation management
AWS
OperatorDeveloper
Integrated system management tool
In order to realize increased efficiency and automation for the operation of increasingly complex systems and to disseminate diverse information to the appropriate staff members, this tool conducts system management information navigation with a focus on "people." Through the three engines of "View," "Rule," and "Hub," Senju/EN realizes integrated management which bundles multiple management tools, and achieves optimization of IT service management. Furthermore, by using each of the three engines independently, it is also possible to supplement insufficient functions in the current system management environment.
Centralization of system management informationMutually connects multiple tools and conducts central gathering and distribution of information from each type of tool. Moreover, through a link with an outside service desk, the engine supports incident registration and escalation of failure information. It is also possible to execute arbitrary outside commands when certain conditions are fulfilled.
Automation of operation by extracting information based on rulesAutonomously judges complicated information and automatically executes actions for events. Rules are easily created even for complex judgments. It is also provided for setting different rule pipelines for each user and for conducting a preliminary operations check for rules. Furthermore, action templates have been prepared to reduce the burden of rule creation.
Provides required information in the optimal format for each role
View engine
Rule engine
Hub engine
Basic functions
Integrated system management tool
Distribution processing
Main viewThis view can be flexibly designed in accordance with user roles, task content, system configuration, or other factors. While using items such as shapes, images, and lists, realizes an easy-to-understand screen display which focuses on “people”.
Event viewThis screen shows a centralized display of information from tools. In addition to viewing by chronological order, information type, or content, it is also possible to hide information from unauthorized users.
Know-how viewThis view makes it possible to gather, organize, and efficiently utilize the information, knowledge, and response methods for received events. Know-how is created for each group. A total of 5,000 instances can be registered and referenced.
Manager console
Group 1Group 1
Manager console
Group 2Group 2Shared-rule
Rule by group
Manager console
Group 3Group 3
Rule stage
System planner Executive managerOperation staff Developer Operator
Tool A Tool B Tool C
Operation staff Developer OperatorAdapter Adapter Adapter Adapter Adapter
Email Telephone Rotating warning light
External command
Adapter
Hub : Mutually links diverse tools
Rule : Processes information based on rules
View : Expresses information in a variety of formats
Rule set(JScript)
Telephone Rotating warning light
External command
Main-frameServer
management tool
Network monitoring tool
Storage management
tool
Security management
toolService desk
IN OUT OUT
WEB event viewWEB event view ノウハウビューWEB main view
SEN console event view
ノウハウビューWEB main view
SEN console main view
Other solution
Before
ID/PW/Log management
ID/PW/Log management
ID/PW/Log management
ID/PW/Log management
After
management
Manual Auto
Unified management of personal IDs and operations log
Gateway
Accesscontrol
Logmanagement
Senju/EN ESP is an operations support system-based on Senju/EN, a tool which navigates operations tasks.Senju/EN ESP automatically performs sorting and task navigation using the flow shown below.
Alert detection Primary sorting Primary-auto response
Primary response navigation
General-purpose sorting
Alert detection which is connected with monitoring tools (Senju/DC, Zabbix, etc.)
Advanced filtering of events which do not require response
Auto sorting, auto emails and telephone calls
On the web screen, gives instructions to the operator to navigate tasks
Response which does not match primary-conditions (auto, manual)
Senju Service Automation
Integrated system management tool
System management navigationEN ESP
Tool connection solution
Developer/operator
Developer/operator
Automatic processing which includes application, receipt, approval and execution of service requests such as system change. Decreases the number of operation mistakes, improves the service level, and reduces the operation load.
Realizes agentless access control and log auditing required for privileged ID management. This tool can be installed in a short period of time without any impact on the main system. When used in combination with Senju Family, unmanned management of access control and log auditing is possible.
Windows server
Linux server
UNIX server
Network devices, etc.
Windows server
Linux server
UNIX server
Network devices, etc.
After automatic sorting, failure response navigation starts!
Simply press a button for initial execution of Ping, etc. and display of results
Tasks implemented with the procedure selected via navigation
Follow on-screen instruction for contacting/reporting
Aggregation of monitoring tools, auto sorting of messages
Alert detection!
Aggregation of monitoring tools, Aggregation of monitoring tools,
Alert detection!Monitoring tool
6.Confirmation of results
4.Execution instruction
Developer Operator Work server
Senju Service Automation
1.Application 5.Auto execution
2.Receipt
3.Approval
Example effects of automatic response to failure events
Auto response1,235,000 events
Primary filter1,120,000 events
Auto tel calls2,000
Contact by email7,000 eventsTel calls2,600
Failure events1,273,000 per month
Auto emails 113,000
38,000Operator response
Operation Development
Realize the operations processes required by ITIL® and ISO20000 (ITSMS).While reducing workload, this tool improves the quality of IT services and creates a service desk capable of responding quickly and accurately to diverse information from system users and system management tools.
■ Supports multiple languages. Each user can chose different languages by switching the selected language■ Compatible with Google Chrome, Firefox, and iOS-Safari. Improves convenience of use on mobile devices■ Reduces the load on managers by using a web-based monitor management console for changing the screen management console-layout and specifying user settings■ Maintenance authority can be divided to improve the flexibility of management processes
Main NewFunctions
[Incident Management console]
■Home Screen
■Easy to understand the Interface
Basics of ITIL® processService desk tool Basic functions
Service desk tool
Instructions
Task statusmanagement list
Inquiries
UserService requests
Incidents
Incident management
Problems
Problem management Change management Release management
Known errors Change requests
(RFC)
Release
Solution
Pastincidents
Known errorDB
Configuration managementCMDB
Record/referenceReference
AFTERSystem System
BEFORE
Even if I'm ordered to send the log, I don't know how!
How long are you going to make me wait?!
We can just fix it and everything will be fine, right?
I'm sorry, but I have no way of knowing the answer to your question...
What, you released it to the main system? Why didn't anybody tell me!
Who sent a complaint to an unrelated vendor?!
We keep getting the same kind of inquiries over and over...
Please show me the operation log immediately...
Don't ask me about that, ask operations staff...
It was directly released at the request of users...
I will ask our regular vendor
Where can I inquire about this?
Self-solution possible via FAQ
Easy-to-understand the single point of contact
・Quickly determine who is responsible for the incident・Increase the rate of self-solved problems by searching past knowledge
・Able to concentrate on main work without being distracted by failures occurring outside the charge
・Appropriate approval processes are cleared, so the system can be changed certainly
・Increase the rate of self-solved problems by searching past knowledge
・Possible to assess the workload of each staff member, making it easy to formulate plans
・Smooth adjustment with related members when changing the system
・The speed of problem resolution is increased by obtaining accurate information
・You will no longer receive the same types of inquiries
・The response deadline is clear, which makes it possible to assign response priority
・Appropriate operation can be proven by acquiring the trail of responses and changes
Response is now faster
The interface is easy to understand and use
Shift to whitebox bysharing information
Developer forApplication A Developer for
Application B
Applicationdeveloper
Operator
Even if I'm told to hurry, I can't make changes at my own discretion...
VendorB
VendorC
VendorA
Vendor
Infrastructuredeveloper
Infrastructuredeveloper
UserA
UserB
UserC
UserD
UserB
UserC
UserD
Operator
Auditor
Servicedesk
UserA
Auditor
Overview Service request Incident Problem management Change management
Issuance of tickets
Approval
Input results
Approval/rejection/return
Execution
Detect and record incident
Classification and primary response
Temporary response
Solution and restoration
Close incident tickets
Record and classify problem
Set priority
Clarify fundamental cause
Formulate measure to prevent reoccurrence
Close problem ticketsFree selection of return destination
Design change
Issuance of change request (RFC)
Screening/approval
Close review
Close change tickets
Basic information of each incident Applicant information also possible to link with external DB
Escalation is possible in units of people or organizations
Response history is recorded as progress and the sequence of events can be easily ascertained by individual pages
Up to 5 continuous classifications can be set
Only tags which can be used for each work duty are displayed
The design of the login screen can be modified
Multi-Data
The efficiency and standardization of the service desk is improved through a checklist function which automatically navigates the next response to be performed based on registered incident content, and through a function which changes the required items for each ticket status.
ChecklistRequired items for Each Status
Multiple screen policies for incident management can be set according to the work duties and team role. This increases the confidentiality of information and clarifies items for response by each staff member.
Multi-View
Even users without a Senju/SM account can refer to FAQ information. Direct access from a separate site is possible by embedding this link in the webpage.
Open Knowledge
A maximum of 100 patterns of service receipt screens can be created. Work efficiency is increased by using screen patterns which are customized for each request types.
Compatible with Google Chrome, Firefox, and iOS-Safari. Improves convenience of use on mobile devices.
Multi-Browser / Multi-Device
Service desk user view
Manager view
Multi-View
Different services requests
User B
User C
User A
Workflow/End-User Approval
Screen CustomizationBasic screen layouts for ITIL® of "incident management," "service request," "problem management," and "change management" are provided as templates. Templates are also provided for ISO20000.
A web-based management screen is used to perform tasks such as changing the screen layout and specifying user settings. This enables division of maintenance authority and reduces the workload of the manager.
Uses a workflow which supports multi-stage approval to process service requests from users and developers. Through the end-user approval function, approval or rejection is performed by the responsible person within the end-user department. Only an "approved request" is sent to the service desk, thus reducing the workload of the service desk.
Extensive TemplatesEmail TemplateRemind EmailEmail template is automatically generated by transcribing from the ticket content, thus increasing the efficiency and standardization of email. Also, the remind email function prevents work delays by sending email notifications to staff members regarding stagnated approval applications or items for which the response deadline has passed.
For each user, it is possible to switch to a foreign language display for labels, screen names, and messages. This realizes a greater range of use for the tool, including use at overseas offices.
Equipped with a function for batch approval from a list during process management. This reduces the workload on supervisors and increases process efficiency.
Multi-Language Batch Approval
SLAM ChartTabulates incidents based on conditions defined in the SLA (Service Level Agreement) and displays a variety of charts. Comprehensive assessment of service level is possible by batch retrieval of multiple processes and display of the result by list.
It is possible to link with a variety of systems, including automatic email loading, alert links from monitoring tools, and links with CTI tools. Database information is disclosed in a view format, and it is easy to perform tabulation, analysis, and data linking with other tools.
External Link
NRI holds hands-on seminars for each product. By experiencing the series of operations for the workflow performed by each member, it is possible to acquire an even more concrete image of using the tool. Also, even more practical use is possible through a deep knowledge of each function. We recommend these hands-on seminars for customers who are considering the implementation of system management tools, and for customers who want to utilize their system management tools more effectively.
By using the data analysis function, it is possible to graphically analyze date for incident management, service requests, problem management, change management, etc.
Data Analysis
Select and record analysis definition
Unique functions Unique functions
The efficiency and standardization of the service desk is improved through a checklist function which automatically navigates the next response to be performed based on registered incident content, and through a function which changes the required items for each ticket status.
Required items for Each Status
Multi-Browser /
Service desk tool
increases process efficiency.
Manager A
Web base management screen
Drag & drop to change the position of screen items
Batch editing of multiple labels
Set toJapanese
Set toEnglish
Eliciting the potential of the Senju Family
Hands-On Seminars
User Department, company, etc.
Issue of ticket
Work
Service desk OperatorResponsible person
Data center, etc.
Approval/Rejection Only approved
requests
RejectionRequest
Batch Approval
Check the records which you wish to approve
mPLAT/SOP(Self Operation Platform)
mPLAT/SMP(IT Service Management Platform) mPLAT/ IWC(ITSM Watch Center)
mPLAT/AEC(Auto Event Call) mPLAT/MDV(Monitoring Dashboard View)
NRI Reform Management Service
SaaS of a system management environment based on Senju Family
System management Infrast ructure Cloud ServiceFrom "own" to "use" of system management
mPLATATA /SOP(Self Operation Platform)
SaaS of a system management environment based on Senju Family
System management InfrasFrom "own" to "use" of system management
Service menu Provided items
① Process Management Provision Service ▶ Support for establishing process ▶ Process statement ▶ Process management infrastructure
② Service Management Provision Service ▶ Service reform analysis Report
③ System Management Provision Service ▶ System management infrastructure ▶ Efficient template
④ Benchmark Evaluation Service ▶ Benchmark report based on ISO20000 + NRI knowledge
⑤ Service Management Education Service ▶ ITIL® training ▶ Problem-identification training, etc.
Automation to reduce the load of system management
■ SaaS provision of monitoring, jobs, capacity management and other functions required for system management■ Automation of routine work and temporary response through the Run Book Automation■ Unified management for environments using both on-premise and cloud
Auto incident notification Visualization of system management
■ Automatic notification of alerts management in sequential order according to the telephone contact network■ Automatic registration of tickets and response results■ Submit the information to the individual via dashboards for each work responsibility
Service desk for ITIL® ■ SaaS provision of service desk tool with No.1 share in Japan (according to 2015 ITR survey)■ Provision of diverse success knowledge such as ISO20000 templates■ Continual analysis and reform support by an IT service manager at NRI
(ITSM Watch Center)
System management infrastructure cloud service
SOP AEC MDV
Customer office ①Process Management Provision Service
③System Management Provision Service
System management infrastructure
Event control
Self-maintenance
Information acquisition
Efficient template
Access management
Self-Operation
Data masking
Process management infrastructure
Incident management
Request fulfilment
Problem management
Knowledge management
Change management
Release management
Configuration management
Customer office
②Service Management Provision Service
④Benchmark Evaluation Service
⑤Service Management Education Service
Benchmarks based on ISO20000 + NRI knowledge
ITIL® training, problem-identification training, etc.
Analysis evaluation
NRIreform consultant
ManagementOnsite leaders
Customer system
System X
System Y
Onsite staff
Visiting place
Internet
Customer (system administrator)
Customer (system administrator)
Customer system
Monitoring Job schedule Capacity Run Book Automation
Internet
Auto notification Dashboard
SMP IWC
Internet
Customer(system administrator)
NRIIT service manager
Service desk Analysis / reform support
Analysis /reform support
Telephone network management
Auto tel calls Auto emails
Auto issuance of ticketsAuto update of results
Managemented deviceManagemented device
Managemented device
Managemented deviceManagemented device
Managemented device
WAN / VPN
RemoteaccessGW
Processstatement
Remote access
Access managementAnalysis
Reporting
Reform proposal
Management target (on-premise)
Management target (cloud)
Management target(on-premise)
Management target(cloud)
Management target (on-premise)
Management target (cloud)
Customer system
Customer system
m P L AT m P L AT
mPLAT
Details for user cases can be viewed at the Senju Family Website. Senju Family SearchSearchSearchSearchSearchSearchSearchSearch
User Case *Listed in order of the Japanese syllabary
Asunaro Aoki Construction Co., Ltd.
Astellas Pharma Inc.
ITOKI CORPORATION
INTELLIGENT WAVE INC.
Internet Initiative Japan Inc.
Xseed Co., Ltd.
SCSK Corporation
NRI System Techno, Ltd. (formerly Ajinomoto System Techno Corporation)
NRI Data iTech, Ltd.
NTT DATA CCS CORPORATION
OPTEX FA CO., LTD.
OLGO (formerly Oita Local-Government Cooperative Outsourcing Center)
Kawasaki Shinkin Bank
GLORY System Create Ltd.
Kohnan Shoji Co., Ltd.
Konica Minolta, Inc.
SoftBank Payment Service Corp.
DAIKIN INFORMATION SYSTEMS CO., LTD.
Dai Nippon Printing Co., Ltd.
DIVA CORPORATION
TOKYO KANTEI Co., Ltd.
TO SOLUTIONS CO., LTD.
Toyobo Information System Create Co., Ltd.
Nagano Prefectural Government
Nikkei Inc.
Tata Consultancy Services Japan, Ltd.
Networld Corporation
Virtualex Consulting, Inc.
The Hyakugo Bank, Ltd.
Fukuoka University
Fuji Electric IT Center Co., Ltd.
Mitsubishi Chemical USA, Inc.
Yamato System Development Co., Ltd.
Label Gate Co., Ltd.
Example of use in human resource departments
Example of use in IT infrastructure management
Migrate the core system on host computer to an open system in 5 months
Reflecting on 20 years of history in system operations with Senju
Reduced maintenance costs by one-fourth without changing any operation
Solutions for the issue of internal system management faced by the internet pioneer company
High evaluation from IT infrastructure professionals for the manageability of the virtual environment
Contributing to business innovation and the visualization/optimization of services at the service desk
Chronological assessment of incident support by mPLAT/SMP
Improved operations quality by establishing a service desk for JX Holdings, Inc.
Realized automation of operations via the Run Book Automation function
Used ITIL® compliant Senju/SM to increase awareness from recording to system improvement
Implemented Senju Family for open system operations from SAP R/3 to EC site operation
Decided to replace tools provided by foreign corporations with Senju/SM
Trouble occurred when linking systems! Countermeasure for slow batch jobs
Implemented mPLAT/SMP for the support foundation of 2,400 member corporations
Vital point of system operations which supports large-scale payroll system for 30,000 people
Senju Family responsible for stable operations and improved service level of NIKKEI NET
Manages four operations stages by using an integrated monitoring server
Realized an integrated monitoring service leading to new business
Use Senju / SM for response to human resources inquiries
Senju Information CenterTEL.0120-736-580 E-mail : [email protected]
http://senjufamily.nri.co.jp/http://mplat.nri.co.jp/
Document No. 670-0061-03-1602
*The company names, product names, and service names listed in this pamphlet are trademarks or registered trademarks of the respective companies.*The information contained in this pamphlet is current as of May 2016. Our company reserves the right to change the specifications and prices of products/services without prior notice, and to stop the provision and sale of products/services without prior notice.
Automation/visualization of individualized incident management and change management in compliance with ITIL®
Reduced the increased load placed on the service desk following the merging of municipalities and implementing cloud services
Implemented Senju Family for the reform of operations management in conjunction with the creation of an open system
Implemented for operations infrastructure which supports 20 million monthly transactions with a total monthly transaction volume of 65 billion yenFor accumulating renovation costs of independent systems, what is the deciding factor for package changeover?
Realized internal government through unification/automation of release duties and visualization of progress statusRealized monitoring of 1,000 computers at 110 group companies and standardization of operations at multiple locations
Implemented Senju Family for the operations management of a new system using a full-scale virtual environment
Favorably evaluated the performance record of Senju Family and sequentially implemented the tool for operations of four systemsRealized integrated management of a system with more than 20,000 users. Reduced labor associated with operations and improved the service levelCreated an information-sharing mechanism to improve quality and reform into a support division contributing to businessUsed Senju Family to integrated management for SAP R/3 and peripheral systems, and realized a significant decrease in operations costIntegrated management system which support ASP services for credit card companies and the creation of new businessWhat is the system management tool which realized distribution of 4.5 million songs via AWS and internal response to failure?
What extent of high-level management rules have been implemented for a cloud infrastructure of financial institutions
Implemented Senju Family for the integrated operations foundation which supports the new public relations system
Important point is how to instantaneously share information with a large number of people and operate accurately