2016 NACURH SERVICES & PERFORMANCE ASSESSMENT DATA … · 1 year 2 years 3 years 4 years n=189 0 10...
Transcript of 2016 NACURH SERVICES & PERFORMANCE ASSESSMENT DATA … · 1 year 2 years 3 years 4 years n=189 0 10...
R E G I O N A L R E S P O N D E N T S
CAACURHGLACURH
IACURHMACURH
NEACURHPACURH
SAACURHSWACURH
0 16.667 33.333 50
25
23
1813
29
20
20
n=178
30
Affiliation Year 2014 - 2015
R E G I O N A L R E S P O N D E N T S
CAACURHGLACURH
IACURHMACURH
NEACURHPACURH
SAACURHSWACURH
0 16.667 33.333 50
4
29
307
12
12
21
n=144
29
Affiliation Year 2015 - 2016
R E G I O N A L R E S P O N D E N T S
CAACURHGLACURH
IACURHMACURH
NEACURHPACURH
SAACURHSWACURH
0 16.667 33.333 50
48
26
274
16
21
23
n=189
23
Affiliation Year 2016-2017
R E G I O N A L R E S P O N D E N T S
CAACURHGLACURH
IACURHMACURH
NEACURHPACURH
SAACURHSWACURH
0 23.333 46.667 70
57
42
67
57
5548
38
32
Compared to Regional Affiliate Numbers
*If you anticipated the potential for 4 results per affiliated institution, then 189 total results is only about 12%
P O S I T I O N S O F R E S P O N D E N T S
RHA PresidentNational Communications Coordinator
RHA Executive Board MemberHall Council Member
NRHH PresidentNRHH Representative or NRHH CC
NRHH Executive Board MemberConference Staff Chair
Conference Staff MemberRHA Advisor
NRHH AdvisorHall Council Advisor
RBD MemberOther
0 20 40 60 80 100
n=189
N R H H M E M B E R S H I P
No 18%
Yes 83%
“Does your campus have an NRHH Chapter?”
“Are you a member of NRHH?”
No 46% Yes
55%
n=189 n=189
C O N F E R E N C E AT T E N D A N C E
NACURH Annual Conference
Regional Leadership Conference
Regional Business Conference
None
0 32 64 96 128 160
n=189
AWA R E N E S S / T I M E I N V O LV E D
6 months
9 months
1 year
2 years
3 years
4 years
0 10 20 30 40 50n=189
“About how long have you been aware of NACURH, Inc.”
C O M M I T M E N T
Not Committed
Somewhat Not Committed
Neutral
Somewhat Committed
Very Committed
0 10 20 30 40 50n=189
“How committed are you to being involved in the future?”
C O M M I T M E N T
CAACURHGLACURH
IACURHMACURH
NEACURHPACURH
SAACURHSWACURH
0 30 60 90
38.3%
40.7%
81.4%75%75%
76.2%
52.2%
n=189
74%
Percentage of Very Committed Per Region
“How committed are you to being involved in the future?”
C O N N E C T I O N
Strongly Agree
Agree
Disagree
Strongly Disagree
0 20 40 60 80 100
n=189
“I feel connected to NACURH, Inc. outside of during conferences”
C O N N E C T I O N
CAACURHGLACURH
IACURHMACURH
NEACURHPACURH
SAACURHSWACURH
0 26.667 53.333 80
50%
66.7%
74.1%50%
75%
71.4%
65.2%
n=189
65.2%
Percentage of Agree & Strongly Agree Per Region
“I feel connected to NACURH, Inc. outside of during conferences”
F R E E D O M O F O P I N I O N
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
0 24 48 72 96 120
n=189
“My region creates an environment where I can freely express my opinion”
F R E E D O M O F O P I N I O N
CAACURHGLACURH
IACURHMACURH
NEACURHPACURH
SAACURHSWACURH
0 33.333 66.667 100
58.3%
66.7%
40.7%100%
62.5%
57.1%
43.4%
n=189
56.5%
Percentage of Strongly Agree Per Region
“My region creates an environment where I can freely express my opinion”
F R E E D O M O F O P I N I O N
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
0 20 40 60 80 100
n=189
“NACURH, Inc. creates an environment where I can freely express my opinion”
F R E E D O M O F O P I N I O N
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
0 24 48 72 96 120
n=189
“When I express my opinion, it is valued by my region”
F R E E D O M O F O P I N I O N
CAACURHGLACURH
IACURHMACURH
NEACURHPACURH
SAACURHSWACURH
0 33.333 66.667 100
62.5%
59.2%
44.4%100%
56.2%
57.1%
34.7%
n=189
56.5%
Percent of Strongly Agree Per Region
“When I express my opinion, it is valued by my region”
F R E E D O M O F O P I N I O N
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
0 18 36 54 72 90
n=189
“When I express my opinion, it is valued by NACURH, Inc.”
S AT I S FA C T I O N R AT I N G S
Very Satisfied
Satisfied
Unsatisfied
Very Unsatisfied
0 20 40 60 80 100
n=189
“NACURH, Inc.”
S AT I S FA C T I O N R AT I N G S
Very Satisfied
Satisfied
Unsatisfied
Very Unsatisfied
0 24 48 72 96 120
n=189
NACURH Corporate Office at UNL - formerly NACURH Information Center
S AT I S FA C T I O N R AT I N G S
Very Satisfied
Satisfied
Unsatisfied
Very Unsatisfied
0 24 48 72 96 120
n=144
NACURH Corporate Office at Kent State - formerly NACURH Services & Recognition Office
S AT I S FA C T I O N R AT I N G S
Very Satisfied
Satisfied
Unsatisfied
Very Unsatisfied
0 24 48 72 96 120
n=144
“Your Selected Region”
S AT I S FA C T I O N R AT I N G S
CAACURHGLACURH
IACURHMACURH
NEACURHPACURH
SAACURHSWACURH
80 86.667 93.333 100
95.8%
92.5%
88.9%100%
93.7%
100%
86.9%
n=189
100%
“Your Selected Region” - Percent of Very Satisfied & Satisfied
R E C A L L I N G M E M B E R S E R V I C E S
n=189
Open Ended Response: “List the NACURH services you use most often”
NACURH Website or WebsiteNone
WebinarsRegional Websites
Zoom/ChatsSocial Media
OTMsEmail
Conference WebsitesNCO Kent/ NACURH Store
Execs/RBD MembersBidding Guides/Archives
Google DriveNACURH LEAD Links
0 24 48 72 96 120
M E M B E R S E R V I C E S
n=189
Check all that apply: “What resources have you utilized within the past twelve (12) months?”
RFIOTMs
Regional & Annual ConferenceNCO UNLNCO Kent
NACURH WebsiteNRHH Website
Programming GrantConference Scholarships
GuidebookRegional/NACURH Newsletters
The Link MagazineZoom Meeting Services
NACURH WebinarsNACURH President Roundtables
0 36 72 108 144 180
M E M B E R S E R V I C E S
n=131
“How can we improve member services?”
Update website more often, make website more user
friendly
Make services more well known, promote them more frequently.
Enhance and advertise beginning during and immediately after
the affiliation process. RFI.
Direct outreach to individuals and individual member institutions.
M E M B E R S E R V I C E S
Leadership Development
Conferences
Networking
Resources
Best Practices / Ideas
Being a Part of Something Bigger
0 10 20 30 40 50
n=174
Open Ended Response: “Why does your institution affiliate with NACURH?”
M E M B E R S E R V I C E S
n=173
“How has being a member of NACURH impacted your institution?”
“Bring back beneficial information to implement into
our school.”
“We have been able to discover so many new
leadership styles…With the help of NACURH, quiet
students became strong and outgoing leaders.”
“We are able to foster positive change to help students live
and grow in a positive environment.”
“It allows us to be apart of something bigger than
ourselves, bigger that our school. We see the importance of
national and international communications and
collaborations.
“Enhanced perspective of university residence experience
around North America.”
M E M B E R S E R V I C E S
n=189
“In what ways are you connected with NACURH’s social media platforms?”
NACURH Facebook Page
NRHH Facebook Group
Regional Facebook Pages
Regional Facebook Groups
NACURH Twitter
NRHH Twitter
Regional Twitters
NACURH Instagram
NACURH YouTube Page
Regional YouTube Page
0 32 64 96 128 160
M E M B E R S E R V I C E S
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
0 24 48 72 96 120
n=189
“Guidebook is useful at conferences.”
C O M M U N I C AT I O N
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
0 10 20 30 40 50
n=189
“My region effectively sends emails to inform me of information.”
C O M M U N I C AT I O N
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
0 16 32 48 64 80
n=189
“I actively read all emails from my region.”
B R A N D
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
0 16 32 48 64 80
n=189
“I both see and know what my region’s brand is.”
B R A N D
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
0 14 28 42 56 70
n=189
“I both see and know what NACURH’s brand is.”
T E C H N O L O G Y
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
0 12 24 36 48 60
n=189
“It is easy to find information on my region’s website.”
T E C H N O L O G Y
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
0 12 24 36 48 60
n=189
“It is easy to find information on the NACURH website.”
T E C H N O L O G Y
n=109
“What technologies should NACURH, Inc. consider using in the future?”
“Enhance and better websites”
“None”
“NACURH App”“Enhance what you already have, don’t focus on adding
more”
“Texting Reminder Services”
Suggestions of things we already do.
S T R AT E G I C P L A N N I N G
n=189
Percentage that Strongly Agree or Agree with the following statements:
• 79% are aware NACURH is currently in a strategic planning process • 48% understand the NACURH strategic plan • 65% are aware their region is currently in the middle of a strategic
planning process • 60% can find resources to learn about the NACURH strategic plan • 62% can find resources to learn about their regional strategic plan • 51% have noticed an improvement in NACURH’s visual identity in the
past year • 60% have noticed an improvement in their region’s visual identity in
the past year