The Case for Competition: Learning About Evidence-Based Management Through Case Competition
2016-2017 Management Information Systems Case Competition
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Transcript of 2016-2017 Management Information Systems Case Competition
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October 30th 2015
TsunaMIS LLC Management Information Systems
Consulting & Solutions
Specially Prepared for
September 30th, 2016
Our Proposal
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Daniel Settle
Tian-Shi (Fudi) Xu
Bradley Tice
Belma Pehratovic
Our Team
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Introduction
Review Research
ResultsRecommendations
Our PlanReview
Recommendations
Results!
Research
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Review
Review Research ResultsRecommendations
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Challenges
Review Research
ResultsRecommendations
Communication
Company
Culture
Technology
Structure
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Research
Review Research
ResultsRecommendations
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Challenge: Company Culture
Review Research
ResultsRecommendations
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Challenge: Structure
Review Research
ResultsRecommendations
Typical Company Hierarchy
Lack of Hierarchy Creates:
● Lack of Roles● Confused
Teammates● Absence of
Efficiency
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Punctuality
Language Barriers
Challenge: Communication
Review Research
ResultsRecommendations
File Restrictions
Time Zones
Cultural Norms
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Different Cultural Norms
Challenge: Communication
Review Research
ResultsRecommendations
China
India
Belgium
Gift Giving● Gifts are oftentimes not eagerly accepted. In fact, it
usually will be refused three times before being accepted. However, it is important to keep offering, until accepted.
Food Choices● The cow is considered a sacred animal and some
consider it disrespectful to order any type of beef dish – or wear any type of leather — during a business lunch or dinner.
Greetings● In Belgium, it’s very common for business meetings to
start with an “air” kiss. Although rarely practiced in America, these kisses on the cheeks are very common in Belgium.
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Teleconference
Web Audio Video
Challenge: Technology
Review Research
ResultsRecommendations
Unified Communications & Collaborations
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Who Provides These Services?
Review Research
ResultsRecommendations
Multiple options from major brands in the telecommunications industry.
Challenge: Technology
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2) Can we train for them?
Review Research
ResultsRecommendations
Challenge: Technology
1) Can we support them?
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Top 4 Players in the FieldChallenge: Technology
Review Research
ResultsRecommendations
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Challenge: Technology
Review Research
ResultsRecommendations
●Small to Medium Businesses
●Started in Audio, moved to Video
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Challenge: Technology
Review Research
ResultsRecommendations
● Skype for Business
● Modern Voice
● End to End Security
● Microsoft Office 365
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Challenge: Technology
Review Research
ResultsRecommendations
● Cisco Meeting Servers
● Unlimited Participants
● High-quality, flexible 360p-to-full-HD multi-party conferencing
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Challenge: Technology
Review Research
ResultsRecommendations
● Lifesize cloud● Users can join
from desktop, laptop, smartphone, tablet or conference room
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Alternative Options: Cloud Video Providers
Challenge: Technology
Review Research
ResultsRecommendations
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Recommendations
Review Research ResultsRecommendations
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Our Recommendations!
Re- Educatio
n
Establish Company Culture
Final Orientation
Meeting
Alternative Products
Create an Intranet
Expansion of
Products
Review Research ResultsRecommendations
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Blank Slide!
Review Reduce ResultsRecommendations
Refine
“It is our vision to use biomedical engineering to alleviate pain, restore health, and extend life for our clients by being innovative, supporting diversity, placing patient needs first, and making a positive difference for our employees’ and clients’ lives.”
Medtronic’s New Mission Statement
Recommendations: Establish Company Culture
Review Research ResultsRecommendations
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Establish Hierarchy
Review Research ResultsRecommendations
● Core● Operationa
l● Outer
Recommendations: Establish Company Culture
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Internal Intranets
Review Research ResultsRecommendations
1. Know where to find important
documents
2. Make sure everyone knows what's
happening
3. Reduce the number of emails you send and
receive
4. Make HR tasks easier
5. Get instant access to contact details
6. Easily manage IT support requests
7. Track and allocate resources
8. Share selected information with customers
9. Keep remote workers up to date
10. Boost employee morale and company
culture
Courtesy of TechDonut
Recommendations: Creating an Intranet
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Review Research ResultsRecommendations
Internal IntranetsRecommendations: Creating an Intranet
Must be updated and maintained
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Review Research ResultsRecommendations
Cisco House & BoxRecommendations: Expansion of Current Products
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Recommendations: Alternative Products
Review Research ResultsRecommendations
Upgraded email storage & contact management
100% cloud & browser supported
All communication is in one place
Inexpensive & provides many features
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Review Research ResultsRecommendations
Recommendations: Re-education
A Strong IT Department
Trickle-Down Education
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Recommendations: Re-education
Review Research ResultsRecommendations
Implemented changes from top down
Support from senior management
More efficient with implementing change
Implemented changes from middle management up
Did not spread throughout the company thoroughly
Less efficient with implementing change
Case Study Conducted
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Educating EmployeesRecommendations: Education
Review Research ResultsRecommendations
Communication•Employees can properly address a problem or concern•Effectively find a solution
Etiquette•Importance of punctuality•Cultural awareness
Meeting Guidelines•Being attentive during meetings•Listening and responding accordingly
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Recommendations: Final Orientation Meeting
Review Research ResultsRecommendations
Informing staff about changes that are being madeRe-Education
Roles & tasks should be established and defined throughout the companyHierarchy/Roles
Introducing a company-wide intranetIntranet
Inform about the technology changesTechnology Products
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Results
Review Research ResultsRecommendations
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Medtronic’s ChallengesResults: The Recap
Review Research ResultsRecommendations
Communication
Company
Culture
Technology
Structure
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Why TsunaMIS’s Plan WorksResults: The Plan
Review Research ResultsRecommendations
Establish Company Culture via
Hierarchy & Mission Statement
Create an Intranet
Expansion of Products/
Alternative Products
Final Orientation
Meeting
Re-Education
Company Culture Structure Communicatio
nTechnology
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Special Thank You to Dr. S Ann Earon
Review Research ResultsRecommendations
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Thank youTsunaMIS
Review Research ResultsRecommendations