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Company Introduction

Customer Satisfaction Operation

Starting with the Netmarble portal in 2000, we have managed over 150 creative contents.

With our rich experience, we provide all the necessities of our clients' needs.

Global Service Service Support Marketing

KNOW-HOW

INFRA

ADDITIONAL SERVICE

MAN POWER

• Possession the professional manpower

customized games and types

• Possession the response script strategy of

revitalization, situation

#. Web counseling : over 200

#. Call counseling : over 300

2013 KSQI Company of the Year (Korea Management Association)

2007 KCSI Company of the Year (1st awarded, the part in personal information protection)

Providing the best service through our experienced professionals and reliable infrastructure.

• Possession the experience of QA about all the game of

Mobile, PC online (mobile : over 80 / PC online : over 80)

• Mobile Device(172 piece), covering 95% in domestic

With over 45 global game partners, we have successfully launched over 80 hit games.

Everyone's Marble for Kakao(Netmarble),

Frozen Free Fall (Disney Korea) and 15 others

Go! Go! Go! Racer(Netmarble), Alice of the Forest(Pati Games),

Rule the Sky(Joycity) and 20 others Magumagu 2013(Netmarble) and 5 others

RAVEN, Monster Taming, Seven Knights(Netmarble),

Devil Maker(Pample), Sword of Heaven(Linekong) and 25 others

Uncharted waters online, Prius, Allods, RIFT, Zusun, Perfect

World(Netmarble) and 15 others

Special Force 2(Netmarble) and 15 others

Gostop/Poker, Everyone's Marble(Netmarble) and 20 others

Freestyle Football(Joycity), Magumagu(Netmarble),

龍狼三國(High1 ENT), 風雲求劍(Netmarble) and 10 others

We offer the best service based on performing experience of various projects.

We offer the best service based on performing experience of various projects

Our know-hows allow us to carry out a systematic and extensive business conduction .

Service Preparation Providing Support

for the Successful Launch

After Launch Reliable Reception for Early Boom Ups

Service Maintenance Maintaining Service Stability and

Preventing Index Falls

• Operation Policy

• Operation Process

• CS Planning

• Duty Report

• Operation Tool Setting

• Authorization Setting

• Operation Manual

• Viral/PR Activities

• Community Management

• Event Planning

• 24 Hours Monitoring

• In-game/Community Monitoring

• Customer Trend Analysis

• Competitor/ Game Ranking Analysis

• BM proposal

• Boom Up Events

• Design Replacement

• BM Models

• Game/Event Image Production

Operation Planning

Tool Setting

Monitoring

GM/Customer Activities

Analysis

Image Production

Preventing Index Falls

Activity Proposals

• CS / Monitoring

• GM/Customer Activities

• Extensive Data Analysis

Standing Duty

Allowing the utmost quality with the minimum input, while providing customers trend at the same time.

Voice Of Customer Issue SMS Inquiries (WEB/CALL)

Game Data Enquiry (Log/Character)

App Market Review Monitoring

Membership information Enquiry

Payment Information Enquiry

Providing Inquiry related Index

Providing Customer Trend Index

… etc.

We provide a flexible process that allows customization and the best diagnosis that suits our client.

Final Results

Test Plan / Analysis

ㆍProduct Analysis

ㆍTest Planning

Test Preparation

ㆍSetting up for Test

ㆍWriting the Test Case

Project Document

ㆍBuild / File

Testing

ㆍCarrying Out the Test

ㆍBTS Bug Tracking

Flaw Revision

ㆍVerifying defects

Regression

ㆍFinal Confirmation

ㆍVerifying Side Effects

Customizable products to accommodate all of our clients needs.

Performance QA

Compatibility QA Functional QA

Balancing QA

• Verifying the functionality through test cases

• Risks/solution feedback

• Verifying structural calculations

• Checking data settings

• Game compatibility between different devices / OS

• 3G, 4G, Wifi Network connection testing

• Supporting over 180 mobile devices

(Covering over 95% of domestic pool)

• Measuring performance threshold value

• Measuring maximum CCU

• Measuring server stability

• Measuring server response speed

• Usability balancing(Convenience / game learnability)

• Contents balancing (growth / economy / difficulty)

• System Balancing (effect / motion / view of sight)

• Analyzing Entry barrier / breakaway point

Security QA Localization QA

Producing the maximum efficiency with the minimum requests of our clients.

Business QA Maintenance QA

• Verifying domestic / global localization

• Verifying language pack / system

• Revising errors

• Verifying Prohibited language

• Verifying possibilities of file falsification

• Hacking simulation through hacking tools

• Encryption checks of core information

• Verifying the screening policy of launching market

• Handling the cause of return

• Verifying account synchronization

• Verifying payment models / product benefits

• Adding new contents

• Increasing servers

• Product expansion

• Expanding domestic / global field of business

Increasing reliability with our customers through expertise is one of our utmost aims.

Customer Satisfaction

Monitoring

Providing Reliable Services

Reliable CS Service Maintenance

• Telephone / Web Inquiries

• Payment/ Refund management

• Customer Center Operation

• Managing Market Store Review

• 24 Hours Monitoring Detecting Issues

• In-game Monitoring

• Community Monitoring

• History Management

• 24 Hours Monitoring Detecting Issues

• In-game Monitoring

• Community Monitoring

•History Management

Providing our clients with 24/7, 365 days of real-time CS solution.

Telephone E-mail/Web Inquiries

Customer Center Noticeboard Reply

24 Hours 365 Days

Monitoring

1) Retaining Game/Genre Specialized Consultants

2) Retaining over 300 case by case CS scripts

3) Marketing Support Activities (tm)

1) Quick reply (an average of 1 hour)

2) Retaining over 200 case by case

online CS scripts

1) Face-to-face Reception for visiting customers

2) Consultants with at least 5 years of experience

1) GM reply for customer questions on Café /

Community

2) Customer-friendly community management

Location : Ortigas, Manila, Philippines Scale of Human resources : 30people

• Global QA/Operation/CS One-Stop Service Support

• Global Localization Support

(English/Chinese/Japanese etc.)

• Global Marketing Support

• Global / Cultural Issue Supports

The easy and convenient in-game synchronized community service for everyone.

• http://demo.gamcle.com

Language Support Optimization

SNS Log-in Support Management / Support

• Automated language process settings

for users' preferred language

• Community optimized for PC, Tablet,

Mobile devices and platform

• Facebook, Google+, Twitter account

synchronized SNS forums to share your thoughts • Systematical support through experienced

IGS management personnel

Smartphone & Tablet released in Korea

Maker Name Resolution OS

SAMSUNG

Galaxy S2 480x800 4.0.3

Galaxy S2LTEHD 720x1280 4.0.4

Galaxy S3(3G) 720x1280 4.3

Galaxy S3(LTE) 720x1280 4.1.2

Galaxy S4 768x1280 4.2.2

Galaxy S4 1080x1920 4.4.2

Galaxy S4 ACTIVE 1080x1920 4.2.2

Galaxy S5 1080x1920 5

Galaxy S5 1080x1920 5

Galaxy S5 1080x1920 4.4.2

Galaxy Note2 720x1280 4.1.1

Galaxy Note3 1080x1920 4.3

Galaxy Note3 1080x1920 4.3

Galaxy Note3 Neo 720x1280 4.3

Galaxy Note4 1440x2560 4.4.4

Galaxy Note4 1440x2560 4.4.4

Galaxy Note LTE 800x1280 4.1.2

Galaxy Mega 720x1280 4.2.2

Galaxy Alpha 720x1280 4.4.4

Galaxy S4 1920x1080 4.4.2

Galaxy S6 edge 2560x1440 5.0.2

Galaxy S6 2560x1400 5.0.2

Galaxy M 480x800 2.3.6

Galaxy Neo 480x800 2.2.1

Galaxy POP 800x1280 4.1.2

Galaxy R 480x800 4.0.4

Galaxy S1 480x800 2.3.6

Smartphone & Tablet released in Korea

Maker Name Resolution OS

ASUS

NEXUS 9 1536x2048 5

NEXUS 4 1080x1920 4.2.2

NEXUS 5 1080x1920 5

NEXUS 5 1080x1920 5

LG

OPTIMUS G 720x1280 4.0.4

OPTIMUS G2 1080x1920 4.4.2

OPTIMUS G3 1440x2560 5

OPTIMUS G3 1440x2560 4.4.2

OPTIMUS G3 1440x2560 4.4.2

OPTIMUS GK 1080x1920 4.1.2

OPTIMUS G PRO 1080x1920 4.1.2

OPTIMUS G Pro 1080x1920 4.1.2

OPTIMUS G Pro2 1080x1920 4.4.2

OPTIMUS G Pro2 1080x1920 4.4.2

OPTIMUS LTE 720x1280 2.3.5

OPTIMUS LTE 720x1280 2.3.5

OPTIMUS LTE2 720x1280 4.0.3

OPTIMUS LTE3 720x1280 4.1.2

OPTIMUS Vu 760x1024 2.3.6

OPTIMUS Vu2 768x1280 4.1.2

OPTIMUS Vu3 1080x1920 4.2.2

Wine Smart 320x480 4.4.2

PRADA 3.0 480x800 4.0.4

LG G Flex2 1920 X 1080 5.0.1

LG G PAD 10.1 1280 x 800 4.4.2

Motorola Motorola RAZER 540x960 4.0.4

Sony Xperia Z1 1080x1920 4.2.2

Xperia Z3 1200x1920 4.4.4

Smartphone released in Korea

Maker Nama Resolution OS

Pantech

VEGA No.6 1080x1920 4.1.2

VEGA R3 720x1280 4.1.2

VEGA S5 720x1280 4.0.4

VEGA Xpress 480x800 2.3.4

VEGA Racer 480x800 2.3.4

VEGA Racer2 720x1280 4.0.3

VEGA SecretNote 1080x1920 4.2.2

VEGA Secret Up 1080x1920 4.2.2

VEGA IRON 1080x1920 4.1.2

VEGA IRON 1080x1920 4.1.2

VEGA IRON2 1080x1920 4.4.2

VEGA IRON2 1080x1920 4.4.2

VEGA Iron2 1080x1920 4.4.2

VEGA POP-UP Note 1080x1920 4.4.2

Motorora NEXUS 6 NEXUS 6 1080x1920 5.0.1

Sony Xperia Z3 TABLET COMPACT

SGP611 1920x1200 4.4.4

SGP611 1920x1200 5.0.2

NVIDIA SHIELD Tablet SHIELD Tablet 1920x1200 5

SHIELD Tablet 1920x1200 5.0.1

Console & Controller released in Korea

Maker Name Resolution OS

NVIDIA SHIELD Controller P2570 - -

ASUS Nexus Player TV500I - -

GAMEPAD for Nexus Plaler TV500BG - -

GAMEPAD for Nexus Plaler TV500BG - -

Smartphone released in the overseas

Maker Name Resolution OS

SAMSUNG

GalaxyAce2 480x800 4.1.2 GalaxyAce3 480x800 4.2.2 GalaxyCore 480x800 4.1.2

GalaxyPocket 240x320 4.0.4 GalaxyPocket 240x320 4.0.4

GalaxyPocketPlus 240x320 4.0.4 GalaxyS2 480x800 4.1.2 GalaxyW 480x800 2.3.6 GalaxyY 240x320 2.3.6

ASUS Zenfone5 720x1280 4.3 Zenfone6 720x1280 4.3

Discovery DiscoveryV5 320x480 4.0.4

HTC

Desire610 480x854 4.4.2 HTCOne 1080x1920 4.2.2 HTCOne 1080x1920 4.2.2

HTCOneM8 1080x1920 4.4.3 HTCOneX 720x1280 4.1.1

HUAWEI HUAWEI AscendP6 720x1280 4.2.2

HUAWEI AscendY300 480x800 4.1.1

Lenovo

LenovoA369i 480x800 4.2.2 LenovoA850 540x960 4.2.2 LenovoA850 540x960 4.4.2 LenovoK900 1080x1920 4.2.1

LG Optimus L5 320x480 4.0.4

Motorola

DroidRAZR 540x960 4.1.2 DroidRAZRM 540x960 4.1.2

DROIDRAZRM 4G 540x960 4.1.1 DroidX 480x854 2.3.4 MotoG 720x1280 4.4.4

MotoX (1st G) 720x1280 4.4.4 One+ ONE 1080x1920 4.3

Smartphone released in the overseas

Maker Name Resolution OS

Sony

Xperia acro HD 720x1280 4.0.4

Xperia Ion 720x1280 4.0.4

Xperia L 480x854 4.2.2

Xperia L 480x854 4.2.2

Xperia Z 1080x1920 4.2.2

Xperia Z2 1080x1920 4.4.2

Xiaomi

Mi3 1080x1920 4.3

Redmi1S 720x1280 4.3

Redminote 720x1280 4.2.2

Tablet PC released in the overseas

Maker Name Resolution OS

SAMSUNG

GalaxyW 720x1280 4.3 GalaxyNote10.1 800x1280 4.1.2 GalaxyNote10.1 1600x2560 4.3 GalaxyNote8.0 800x1280 4.1.2 GalaxyNote8.0 800x1280 4.1.2 GalaxyTAP1(7) 600x1040 2.3.6 GalaxyTAP10.1 800x1280 3.1

GalaxyTAP3(8.0) 800x1280 4.2.2 GalaxyTAP4(8.0) 800x1280 4.4.2

GalaxyTAP Pro8.3 1440x2560 4.4.2 LG OPTIMUS Gpad 1200x1920 4.2.2

Sony XperiaZ 1200x1920 4.2.2

ASUS

MEMOPadHD8 800x1280 4.4.2 NEXUS7 (1st G) 800x1280 4.4 NEXUS7 (2st G) 1200x1920 5

i-Pad

Maker Name Resolution OS

APPLE

Ipad mini 768x1024 8.0.2

Ipad mini 768x1024 6.1

Ipad2 768x1024 7.0.4

Ipad2 768x1024 5.0.1

Ipad4 1536x2048 6.1.3

Ipad4 1536x2048 8.0.2

Ipad4 1536x2048 8.1.1

Ipad4 1536x2048 8.2

Ipad mini 768x1024 7.1

Ipad mini 2 1536x2048 8.1.1

Ipad air 1536x2048 8.0.2

i-Phone

Maker Name Resolution OS

APPLE

iPhone4 640x960 7.1

iPhone4 640x960 5.1.1

iPhone4 640x960 4.3

iPhone4 640x960 6.1.3

iPhone4S 640x960 7.1

iPhone4S 640x960 6

iPhone4S 640x960 8.0.2

iPhone4S 640x960 7

iPhone4S 640x960 6.0.1

iPhone5 640x1136 8.2

iPhone5 640x1136 7.0.4

iPhone5 640x1136 8.1

iPhone5 640x1136 8.1.1

iPhone5 640x1136 7.1

iPhone5 640x1136 7.1.2

iPhone5 640x1136 6.1.4

iPhone5C 640x1136 8.1.1

iPhone5C 640x1136 8.1

iPhone5C 640x1136 8.2

iPhone5C 640x1136 7.0.2

iPhone5C 640x1136 8

iPhone5S 640x1136 8.0.2

iPhone5S 640x1136 7.0.4

iPhone6 750x1334 8.1

iPhone6 750x1334 8.1

iPhone6 750x1334 8.1

iPhone6+ 1080x1920 8.1.2

iPhone6+ 1080x1920 8.1.1

VOC Trend Report Service Trend Report

Community Management Proposal Sample Community Event Proposal Sample

Data Analysis / System Proposal BM Proposal

QA Test Plan Sample

QA Test Result Sample

Global Trend Report Weekly Domestic Trend Report