ICT QUALITY, INNOVATION & EXPERTISE

AT THE SERVICE OF YOUR BUSINESS!

Welcome & Introduction

Kris VansteenwegenHead of Cross Functional ServicesNRB

FTE

CA

2

544

€146,7 M

FINANCE & INSURANCEPUBLIC & SOCIAL

UTILITIESINDUSTRY

149

€23,4 M

44

€3,5 M

25

€2,5 M

HEALTH CARE

17

€1,7 M

MOBILE & WEB

1167 collaborators in 2014 (FTE)

Turnover 2014 : €222 M

188

€26,6 M

179

€30,0 M €4,9 M

PUBLIC & SOCIAL LOCAL

21

3

2 SITES

HERSTAL

+ 30KM Dark Fiber

+10 TELECOM PROVIDERS

SELF-SUFFICIENT IN ENERGY

3 DATA CENTERS

1 DATA CENTER

VILLERS-LE-BOUILLET

A GEO-REDUNDANT ICT INFRASTRUCTURE

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VIDEO MONITORING SYSTEMS IN REAL TIMEESCALATION PROCEDURES SHORTENEDQUICK AND EFFECTIVE MANAGEMENT OF INCIDENTS AND PRIORITIESOPTIMIZED COLLABORATION IN CRISIS

SERVICE CONTROL CENTER

SOFTWARE

• Implementation of Application Solutions

• Custom Development• Integration• Application Maintenance

CONSULTING

• Digital/IT Roadmaps• Solution Architecture• Business Continuity &

Disaster Recovery• Expertise

INFRASTRUCTURE

• Mainframe Hosting• Distributed Systems

Hosting• Cloud Computing• RIM (Remote Infrastructure

Management)• Housing• Managed ExaData• Workstation/Workplace

management• Projects

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OUR SERVICES

PRINTING

• Transactional documents• Digital printing• Book printing

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COMBINE YOUR OWN IT ENVIRONMENT WITH NRB’S PRIVATECLOUD AND PUBLIC CLOUD SERVICES!

NRB ASSUMES THE ROLE OF CLOUD SERVICE INTEGRATOR.

…

NRB’S HYBRID CLOUD

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CLOUD COMPUTING

YOU CHOOSE THE COMPONENTS THAT YOU WANT TO MANAGE ON YOUR OWN AND THOSE YOU WANT TO OUTSOURCE

SERVICES THAT ADAPT TO YOUR NEEDS

A MONTHLY BILLING BASED ON THE ACTUAL USE

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• Change & Release Management is about Quality & Risk: integrity of the live environment.• How close can we get to the customer expectations with the minimum cost, time, resources and

an acceptable risk on the live environment (in the broad sense).

• Change & Release Management has a direct impact on your (customer’s) business:• What business value does the change/release have? What is its priority.• What systems or applications will be affected by the Change/Release?• Who will be affected what are the expected results?

• Continuous Delivery, Agile, Devops -> Automation!• Increase reliability• Faster time-to-market• Repeatable• Better business alignment• Cheaper and faster benefits realization

• Caveat: your contract needs to be constructed in a way to be able to cope with the changes.

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• Not only lack of maturity in IT service management is a reason for failure in realizing operational and financial objectives, but also difference in maturity.

• Networking of practitioners is one of the many options to align, stimulate, inspire and innovate. Especially sharing knowledge about new technologies, methodologies and practices speeds up market acceptance and maturity.

• Through alignment between practitioners, common language and understanding will result in reduced operating risks, smoother and simplified governance processes, lower costs and increased performance.

• Aligned practitioners enable corporations to become agile, lean, flexible and to react faster to changing conditions, whether caused by internal factors or by changing market conditions.

• Mutual understanding and alignment on terminology and approach results in less conflicts, more positive relationships, better collaboration, increased partnerships and more chance of success.

supports

WANT TO LEARN MORE?

WWW.NRB.BE