2015 Utility Industry Survey - Smart Grid Solutions · PDF file2015 Utility Industry Survey....

Outage & Restoration Management Survey Results Summary

Published: April 2015

2015 Utility Industry Survey

Copyright © 2015 BRIDGE Energy Group

• Authorized usage

• General survey respondent information

• Survey findings

• Contact information

• Legal notice

Contents

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• Refer to Legal Notice at end of presentation

• You are free to share this document, in its entirety, with others (both inside & outside your company)

• You are free to quote the contents as long as you clearly reference the source as:

– “Source: BRIDGE Energy Group® – 2015 Utility Industry ORM Survey”

Authorized Usage

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General Survey Respondent Information

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Respondents by Type/Size/Role

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By Utility Type Surveyed: Over 20,000 Utility EmployeesGeography: North America




Respondents by Type/Size/Role (cont.)

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By Role

By Organization




Representative Set of Respondents

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• Alta Municipal Utilities

• Ameren

• American Electric Power

• Ashburnham Municipal Light

• ATCO Electric

• BC Hydro

• Beltrami Electric Coop

• BGE

• Blue Ridge Mtn. EMC

• Bon Homme Yankton Electric

• California PUC

• CenterPoint Energy

• Central Georgia EMC

• Central Hudson

• Charleston Water System

• Chelan County PUD

• City of Boerne

• City of Independence Power & Light

• City of Manassas

• ComEd

• Concho Valley Electric coop

• Connecticut Light and Power

• Consumers Energy

• Decatur Utilities

• Dominion Virginia Power

• DTE Energy

• Duke Energy

• Eugene Water & Electric Board

• Eversource

• Exelon

• Florida Keys Electric Cooperative

• FPL

• Garland Power and Light

• Groton Utilities

• Holland Board of Public Works

• Hydro Quebec

• Idaho Power Company

• Indianapolis Power & Light

• Lakeland Electric

• Lexington Electric System

• Lynches River Electric Cooperative

• Madison Gas & Electric Co

• PSEG

• Salt River Project

• Sam Houston Electric Co-op

• San Diego Gas & Electric

• Sharyland Utilities

• Silicon Valley Power

• SMECO

• SMUD

• Southern California Edison

• Southern Company

• Southern Nuclear Company

• Southern Rivers Energy

• Southside Electric Co-op

• Tri-State G&T

• TVA

• Union City Electric System

• United Illuminating

• Unitil Service Corp.

• Vectren Corp

• Village of The Branch

• Virgin Island Water & Power

• WESCO Distribution

• Westar Energy, Inc.

• Wisconsin Public Service

• Xcel Energy

• Magic Valley Electric Cooperative

• Manitoba Hydro• Minnesota Rural Electric

Assoc• MWD of Southern California• National Grid• North Alabama Electric Coop• North Central Mo. Electric• Northeast Utilities• NRG• NSTAR Electric & Gas• Oakville Hydro• OGE• Oncor Electric Delivery• Ontario Power Authority• PacifiCorp• Pasco County Utilities• Pepco Holdings• PHI• Philadelphia Gas Works• Portland General Electric• Powersouth Energy co-op• PPL Electric Utilities• Presque Isle Electric & Gas

Co-op




Survey Findings

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Over 80% of electric utility respondents have smart meters deployed in their service territories

• Electric– 81% of electric utility respondents

have some smart meters deployed– Up from 74% in 2013

• Water– Only 12% have smart meters

deployed– Unchanged from 2013

• Gas– 10% have smart meters deployed– Unchanged from 2013

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Smart Meters – Deployed

Electric Smart Meters - Deployed




Most electric utilities are planning to deploy more smart meters in 2015

• Electric– 69% of utilities plan on deploying more

smart meters this year, up from 59% in 2013

– 12% plan to deploy more than 100K meters this year

• Water– 10% plan on deploying more smart

meters this year

• Gas– 8% plan on deploying more smart

meters this year

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Smart Meters - To be Deployed in 2015Electric

Gas

Water




INSIGHT: Some Utilities May Overestimate Their Reliability Performance

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• 81% rate their reliability performance above average or industry leader

• 78% base their assessment on comparison to industry benchmarks and/or customer feedback ... – 22% took an educated guess

“Most respondents are judging their reliability performance based on industry benchmarks and customer feedback, which is a positive sign. What’s interesting is that over 80% rate themselves

as above average.” - BRIDGE Energy Group

Utilities’ Reliability Self-Assessment




INSIGHT: The relative importance of reliability for utilities is declining

68% rank reliability as top #1 or #2 priority, down from 75% in 2013

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“A large majority of utilities still rank reliability as their first or second priority, but this has dropped since last year.

It’s possible that better reliability performance and increasing customer satisfaction* is shifting some of the

focus to other areas.”- BRIDGE Energy Group

Importance of Reliability

*Note: Reference J.D. Power 2015 Electric Utility Business Customer Satisfaction StudySM and J.D. Power 2014 Electric Utility Residential Customer Satisfaction StudySM




OMS satisfaction is improving, but no change in ETRs/IDAs

• 23% of utilities don't calculate ETRs. Of those that do, 22% are dissatisfied with their quality. Unchanged from 2013

• 21% dissatisfied with initial damage assessment. Unchanged from 2013

• 82% satisfied with their Outage Management System (OMS). Up from 78% in 2013

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“No change in Estimated Time of Restoration (ETR/ERT) and Initial Damage Assessment (IDA) quality, but

satisfaction with OMS is improving.”- BRIDGE Energy Group

ETR Quality

Initial DamageAssessment Quality




INSIGHT: Customers are Still Primary Source for Outage Notifications

• 58% indicated that customers are their primary source of outage info on blue-sky days, 54% during storms

• Only 16% indicated smart meters as primary source on blue-sky days, 12% during storms

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Primary Source – Blue Sky Outage

“Surprisingly, customer calls are still the primary source of outage notifications.

But with over 50 million* deployed smart meters, system integration and intelligent filtering can fix this while simultaneously improving operational performance.”

- BRIDGE Energy Group

*Source: Washington Post, January 2015




Nearly 80% of respondents use mutual aid at least once a year

• 78% use mutual aid at least once/year

• 33% use mutual aid 3 or more times/year

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Mutual Aid Per Year




OMS projects continue to be a focus area for utilities

• 36% plan on undertaking a major Outage Management System (OMS) project in the coming 2 years

• 41% indicated that integration of related systems was the biggest impediment to OMS related projects. Availability of knowledgeable staff was a close 2nd

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“Integration of systems and availability of knowledgeable staff continue to be top impediments to OMS projects.”

- BRIDGE Energy Group

Major OMS Projects




Respondents’ Key 2015 “Reliability” Projects

• Distribution Automation and FLISR

• SCADA/EMS/DMS implementation/upgrades

• OMS replacements/upgrades and enhanced integration

• Customer information/notification (restoration estimates, outage maps)

• Substation automation• New field triage processes

and training• Outage focused analytics

initiative• Smart meter deployment• New mobile tool options for

field crews• Vegetation management

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Contact Information

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Main: 1.508.281.7133Toll Free: 1.888.351.8999Research@BridgeEnergyGroup.comwww.BridgeEnergyGroup.com

To find out more about this survey or to discuss creative and pragmatic solutions for improving operational performance,

please contact BRIDGE at:



mailto:[email protected]



Legal Notice

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This Report is based on responses to a survey of North American utility employees. BRIDGE Energy Group, Inc. [BRIDGE] assumes no legal liability or responsibility for the accuracy or completeness of any information, or process disclosed. This Survey may include facts, views, opinions and recommendations of individuals and organizations deemed of interest and assumes the reader is sophisticated in this industry. User waives any rights it might have with respect to this Report under any doctrine of third-party beneficiary. Use of this Survey is at user’s sole risk and no reliance should be placed upon any other oral or written agreement, representation or warranty relating to the information herein.

THIS REPORT IS PROVIDED ON AN “AS-IS” BASIS. BRIDGE DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. NEITHER BRIDGE, NOR ITS, AFFILIATES, SERVICE PROVIDERS, LICENSORS, OFFICERS, DIRECTORS OR EMPLOYEES SHALL BE LIABLE FOR ANY DIRECT, INDIRECT,INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO THIS REPORT OR RESULTING FROM THE USE OF THIS REPORT, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLE DAMAGES, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

This Survey (and the content and information included therein) is copyrighted, owned or licensed by BRIDGE who may restrict your access to this Report, or any portion thereof, at any time without cause. User shall abide by all copyright notices, information, or restrictions contained in any content or information accessed through this Report. User shall not reproduce, retransmit, disseminate, sell, distribute, perform, display, publish, broadcast, circulate, create new works from, or commercially exploit this Report (including the content and information made available through this Report), in whole or in part, in any manner, unless authorized as stated therein or without the written consent of BRIDGE, nor use the content or information made available through this Report for any unlawful or unintended purpose.



2015 Utility Industry Survey - Smart Grid Solutions · PDF file2015 Utility Industry Survey....

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