2015 Resume
2
Retail and Human Resources Support Professional Cassandra Smith. 3830 Teddington Way Indianapolis, IN 46228. Email: [email protected] . Phone: (317) 345-5071 Professional Summary Retail and Human Resources support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Experienced in employee relations and coaching, offering a high level of confidentiality. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Education Ivy Tech Community College, Graduated May 2014 Associates Degree, Business Administration Indianapolis, IN Experience Nordstrom 2015-Present Assistant Department Manager - Women’s/Designer Indianapolis, IN Collaborate with Department Manager on merchandising of new and existing product Partner with the department manager to recruit, hire and train, as well as develop and motivate employees Share knowledge and excitement about the latest product with team and with customers while on the sales floor Nordstrom 2009 – 2014 Store Administrator Indianapolis, IN Daily administrative duties for Store Manager, Department Managers, and our District Human Resources Manager Recruiting and hiring processes for all rehires and new hires Maintained employee files to be in compliance with federal/local state compliance laws and regulations. Composed and prepared routine correspondence, both confidential and edited communications from the Store and District Human Resources Manager. Assisted on the sales floor during peak timeframes to ensure daily/monthly goals were met Repucare/Anthem 2008 – 2009 Member Services Representative (Call Center) Indianapolis, IN
-
Upload
cassandra-smith -
Category
Documents
-
view
23 -
download
0
Transcript of 2015 Resume
Retail and Human Resources Support ProfessionalCassandra Smith. 3830 Teddington Way Indianapolis, IN 46228. Email: [email protected]. Phone: (317) 345-5071
Professional Summary
Retail and Human Resources support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Experienced in employee relations and coaching, offering a high level of confidentiality. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Education
Ivy Tech Community College, Graduated May 2014Associates Degree, Business Administration Indianapolis, IN
ExperienceNordstrom 2015-PresentAssistant Department Manager - Women’s/Designer Indianapolis, IN Collaborate with Department Manager on merchandising of new and existing product Partner with the department manager to recruit, hire and train, as well as develop and motivate employees Share knowledge and excitement about the latest product with team and with customers while on the sales floor
Nordstrom 2009 – 2014Store Administrator Indianapolis, IN Daily administrative duties for Store Manager, Department Managers, and our District Human Resources Manager Recruiting and hiring processes for all rehires and new hires Maintained employee files to be in compliance with federal/local state compliance laws and regulations. Composed and prepared routine correspondence, both confidential and edited communications from the Store and
District Human Resources Manager. Assisted on the sales floor during peak timeframes to ensure daily/monthly goals were met
Repucare/Anthem 2008 – 2009Member Services Representative (Call Center) Indianapolis, IN Responded to customer and provider inquiries through verbal and written correspondence Documented detailed notes of interactions with both members and providers Provided updated benefits and plan information Maintained high level of privacy in regard to HIPAA
Nordstrom 2006 – 2008Building Services Lead Indianapolis, IN Led a team of ten employees on proper processes of maintaining the store Implemented new routines and schedules to better serve the store’s employees and customers Partnered with the Building Services Manager on large scale projects requiring specialized skills from contracted
workers Maintained the department’s schedules and timesheets to insure adequate coverage and verify timely punches
JP Morgan Chase (Systems and Services Technologies) 2001-2004 Senior Accounts Representative (Call Center) Indianapolis, IN Maintained call list for existing clients. Handled all incoming calls, faxes, and emails regarding client issues Collections including, but not limited to payment arrangements, skip tracing, and deferments
