2015 IHP Survey Questionnaire 8.19.15 · QUESTION IN THE “WEB” MODE OR TO QUESTIONS LEFT BLANK...

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August19,2015

2015InternationalSurveyofPrimaryCareDoctorsGLOBALPROGRAMMINGINSTRUCTIONSTEXT

‐ ANYTEXTRESPONSESCOLLECTEDSHOULDBEFORWARDEDINAMICROSOFTEXCELSPREADSHEETMATCHEDBYUNIQEID(QID.)

WEBVS.PHONE/MAIL

‐ PHONEONLYINSTRUCTIONSAREDENOTEDINBLUEFONTAND/ORMARKEDAS“PHONEONLY”and/or“MAILONLY”

NON‐RESPONSECODES

‐ BLANKSAREDENOTEDBYAN“X”ANDCORRESPONDTOSKIPSTOAGIVENQUESTIONINTHE“WEB”MODEORTOQUESTIONSLEFTBLANKINTHE“MAIL”MODE

‐ CODESINTHE“PHONE”MODEMARKEDWITHA“V”STANDSFOR“VOLUNTARY”ANDSHOULDNOTBEREADTORESPONDENTS

MULTIPLE‐RESPONSE

‐ WewillNETthenew‘Multi‐punch’codewith“Notsure”forallcaseswhere“NotSure”isofferedasanoptionasaseparatevariable.

‐ Implementahierarchyforthefewquestionswhereahierarchymaybewarranted.Onquestionswhereahierarchyisimplemented,SSRSwillcreateaseparatevariableinwhichthemultiple‐responseoptionswillbereassignedaccordingtothehierarchythatisputinplace.

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GLOBALWEBPROGRAMMINGNOTES: 2015InternationalSurveyofPrimaryCareDoctors–thetitleofthesurveyshould

bedisplayedoneveryscreen Respondentsshouldbeallowedtoskipeveryquestion Headeroneverypageshouldcontaintheclientofficiallogo(s) Thebodyofthepage(questionarea)shouldbeWHITE Pleasecodeanyskipped/leftblankresponseforaquestionarespondentsawasan“X”

andcodeallprogrammaticallyskippedquestionasmissingorwithnocode. Footer–lightgreybackgroundforallpagesotherthanlandingpage–smallertextfont–

shouldcontainthefollowinginformation:

USFOOTER(Q500=11)Ifyouhaveanytechnicaltroublewiththissurvey,pleasecontactusbyemailinginfo@internationaldoctorsurvey.orgorcallRobManleyat1‐800‐633‐1986,Ext.4399.IfyouwouldliketoknowmoreabouttheCommonwealthFundclickhere.AUSTRALIAFOOTER(Q500=1)Ifyouhaveanytechnicaltroublewiththissurvey,pleasecontactusbyemailinginfo@internationaldoctorsurvey‐au.orgorcallGeoffMinterat0299797615.IfyouwouldliketoknowmoreabouttheCommonwealthFundclickhereCANADAFOOTER(Q500=2)Ifyouhaveanytechnicaltroublewiththissurvey,pleasecontactusbyemailinginfo@internationaldoctorsurvey.caorcallRobManleyat1‐800‐633‐1986,Ext.4399.IfyouwouldliketoknowmoreabouttheCommonwealthFundclickhere.NEWZEALANDFOOTER(Q500=6)Ifyouhaveanytechnicaltroublewiththissurvey,pleasecontactusbyemailinginfo@internationaldoctorsurvey.org.nzorcallGeoffMinterat+64299795277.IfyouwouldliketoknowmoreabouttheCommonwealthFundclickhereUKFOOTER(Q500=10)Ifyouhaveanytechnicaltroublewiththissurvey,pleasecontactusbyemailinginfo@internationaldoctorsurvey.ukorcallJenSearorMarieWrightat01213557421.IfyouwouldliketoknowmoreabouttheCommonwealthFundclickhere Questiontextshouldbeinlargerfontthanresponseoptions Questionnumberswillberemovedbeforegoinglive. Preferredfonts–Arial,Helvetica,orVerdana Grids:

o Htmltablesshouldbeprogrammedinawaythatcolumnwidthsaresetasproportionsofthescreensize.Thiswillallowcontenttoadjusttodifferentbrowserwindowsizes.

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o Ifpossible,wewouldlikegridsNOTtodisplaytablelineso Columnsshouldbeofequalwidtho Rowsshouldbeshaded–startingwiththefirstrowo Noverticalshading–i.e.columns

EM1:[ERRORMESSAGE]:(PN:IFARESPONDENTFAILSTOPROVIDEA

RESPONSETOQUESTIONSQ1a,Q1b,Q1,Q40,ANDQ41EM1SHOULDBEPRESENTED.THEERRORMESSAGESHOULDAPPEARABOVETHEQUESTIONMISSED(ONTHESAMESCREEN)INBOLDBLACKTEXT.)

EM1“Youranswerstothesequestionsareveryimportanttous.Canyoupleasetakeamomenttorespondtothequestionbelow?”

EM1FORSWEDEN(perIndikator):“Youranswertothisquestionisveryimportanttous.Wewouldappreciateifyoucantrytoanswerthequestionbelow”

PN–WEBLINKLOGOS

THEUSASHOULDUSETHEFUND’SLOGOTHROUGHOUTTHEWHOLELINKCANADASHOULDHAVEALLFIVECANADALOGOS,PLUSTHEFUND’SLOGO(PERTHETEMPLATEFORWARDED.)THERESTOFTHELINKSHOULDUSETHEFUND’SLOGOONLYUKSHOULDHAVEUSETHECOMBINEDUK/THEFUND’SLOGOTHROUGHOUTTHEWHOLELINK

PN–PLEASECALCULATETHERESPONDENT’SRESPONSERATE.THISWOULDBE

CALCULATEDBYTAKING:THETOTALNUMBEROFQUESTIONSASKED–THETOTALNUMBEROFSKIPPEDQUESTIONS(SHOULDHAVEBEENCODEDAS‘X’)OVERTHETOTALNUMBEROFQUESTIONASKED.

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SECTION500: SAMPLEPRELOADANDSCREENINGBASE: ALLRESPONDENTS QID. PRELOAD–UNIQUEIDBASE: ALLRESPONDENTS[A.Sameasin2012;Q500‘12] Q500.PRELOAD–COUNTRY 1 Australia 2 Canada 3 France 4 Germany 5 Netherlands 6 NewZealand 7 Norway 8 Sweden 9 Switzerland 10 UnitedKingdom 11 UnitedStatesBASE: ALLRESPONDENTS[NEW2015] Q500a. MODEOFCOMPLETION (Modetheinterviewwascompletedonperrespondent) 1 Web 2 Mail 3 Phone 4 SwitzerlandOnly:WebandPhoneP.N.‐PLEASENOTETHATALLBLANKS(X’s)FORANYCASESTHATFALLUNDERCODE4“WebandPhone”SHOULDBENOTEDASCODE“9”P.N.‐SSRSONLY‐PLEASENOTETHATALLOTHERBLANKS“originalX’s”SHOULDBENOTEDAS“‐1”P.N.‐PLEASENOTETHATTHEUKUSEDTHESAMEWEBPROGRAMFORPHONEANDWEB,ASTHISISWHATISWHATADKINSMENTIONEDTHEYFEELMOSTCONFORABLEWITH.CONSEQUENTLY,FORTHEUKPHONECLEAN,BLANKSSHOULDBEACCEPTEDANDCODES‘8or9’FORDON’TKNOW/REFUSALSWILLNOTBEUSEDINTHESAMEWAYASINFRANCEORSWITZERLAND.

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BASE: ALLRESPONDENTS[NEW2015](ForGermanyandNorwaythedateshownisthedatetheinterviewgotimputedintothedatabase). Q500b. DATEOFCOMPLETION (Dateinterviewwascompletedperrespondent) (TWODIGITYEAR,TWODIGITMONTH,TWODIGITDAY) Forexample“January5th,2015”wouldshowupas“150105”BASE: AUS,NZ,UK(Q500=1,6,10)[NEW2015] Q500c. DATEOFRECRUIT (Daterespondentwasrecruited) (TWODIGITYEAR,TWODIGITMONTH,TWODIGITDAY) Forexample“January5th,2015”wouldshowupas“150105”BASE: AUS,NZ,UK(Q500=1,6,10)[NEW2015] Q500c. DATEOFRECRUIT (Daterespondentwasrecruited) (TWODIGITMONTH,TWODIGITDAY,TWODIGITYEAR) Forexample“January5th,2015”wouldshowupas“010515”BASE: CANADAORSWITZERLAND(Q500=2,9)[A.Sameasin2012;Q3005‘12] Q500d. LANGUAGEOFINTERVIEW(BASEDONSELF‐REPORTEDDATA) 1 English 2 French 3 Italian 4 GermanBASE: AUS(Q500=1)[NEW2015] Q500e. NewSouthWalesOversample 1 NewSouthWalesOversample 2 NotNewSouthWalesOversample

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BASE: UK(Q500=10)[C.Samesince2009;Q601’09,Q501‘12] Q501.PRELOAD–REGIONFORPHONEQUOTA[REGION2] 1 EnglandexcludingLondon 2 London 3 Scotland 4 Wales 5 NorthernIrelandBASE: UK(Q500=10)[F.Modifiedbutsamein2009and2012;Q604’09,Q504‘12] Q504.PRELOAD–PRACTICESETTING 1 GPPractice(GeneralPractice) 2 CCG(ClinicalCommissioninggroup) 3 LHB(Localhealthboard) 4 LCG(LocalCommissioningGroup) 5 NHS(NationalHealthService)

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BASE:France(Q500=3)[C.Samesince2009;Q609’09,Q509‘12] Q509.PRELOAD–POSTCODEBASE: UK(Q500=10)[H.Similarto2009and2012;Q613’09,Q513’12–questionwasobtainedthroughsampleinIHP2012,willnowbeaskedaspartofthescreener] Q513.JOBTITLE‐FROMSCREENER 1 GPPartner 2 GPPrincipal 3 SalariedGP 4 GPLocumBASE:US(Q500=11)[H.Similarto2009and2012;Q1504’09,Q520‘12] Q520.PRELOAD‐SPECIALTY

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BASE:US(Q500=11)[C.Samesince2009;Q1500’09,Q521‘12] Q521.PRELOAD‐STATE 01 Alabama 02 Alaska 03 Arizona 04 Arkansas 05 California 06 Colorado 07 Connecticut 08 Delaware 09 DistrictofColumbia 10 Florida 11 Georgia 12 Hawaii 13 Idaho 14 Illinois 15 Indiana 16 Iowa 17 Kansas 18 Kentucky 19 Louisiana 20 Maine 21 Maryland 22 Massachusetts 23 Michigan 24 Minnesota 25 Mississippi 26 Missouri 27 Montana 28 Nebraska 29 Nevada 30 NewHampshire 31 NewJersey 32 NewMexico 33 NewYork 34 NorthCarolina 35 NorthDakota 36 Ohio 37 Oklahoma 38 Oregon 39 Pennsylvania 40 RhodeIsland 41 SouthCarolina

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42 SouthDakota 43 Tennessee 44 Texas 45 Utah 46 Vermont 47 Virginia 48 Washington 49 WestVirginia 50 Wisconsin 51 WyomingBASE:US(Q500=11)[C.Samesince2009;Q1501’09,Q522‘12] Q522.PRELOAD‐REGION 1 EAST 2 MIDWEST 3 SOUTH 4 WESTBASE:CANADA(Q500=2)[H.Similarto2009and2012;Q1509’09,Q530‘12] Q530.PRELOAD‐SAMPLEFILESPECIALTYBASE:CANADA(Q500=2)[C.Samesince2009;Q1507’09,Q531‘12] Q531.PRELOAD‐SAMPLEFILEPROVINCE 1 Alberta 2 BritishColumbia 3 Manitoba 4 NewBrunswick 5 Newfoundland 6 NorthwestTerritories 7 NovaScotia 8 Nunavut 9 Ontario 10 PrinceEdwardIsland 11 Quebec 12 Saskatchewan 13 YukonTerritory

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BASE:CANADA(Q500=2)[C.Samesince2009;Q1508’09,Q532‘12] Q532.PRELOAD‐SAMPLEFILEGENDER 1 MALE 2 FEMALEBASE:GERMANY(Q500=4)[C.Samesince2009;Q1510’09,Q540‘12] Q540.PRAXIS‐STEMPELFROMQUESTIONNAIRE‐SPECIALTY 1 GP/Internist 2 PediatricianBASE:GERMANY(Q500=4)[C.Samesince2009;Q1519’09,Q541‘12] Q541.PRAXIS‐STEMPELFROMQUESTIONNAIRE‐REGION 1 Schleswig‐Holstein 2 Hamburg 3 Niedersachsen 4 Bremen 5 Nordrhein‐Westfalen 6 RheinlandPfalz 7 Saarland 8 Hessen 9 BadenWuerttemberg 10 Bayern 11 Berlin 12 MecklenburgVorpommern 13 Brandenburg 14 Sachsen‐Anhalt 15 Thüringen 16 Sachsen

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BASE:SWEDEN(Q500=9)[C.Samesince2009–howeverperspecificationsfromIndikator,onlycodes1,4,and5willbevalid.InIHP2012onlycode1hadbeenpopulated.PerIndikator,afewclarificationsinparenthesis;Q1511’09,Q545‘12] Q545.PRELOAD‐SAMPLEFILESPECIALTY 1 RegularGP(municipality) 2 GPlocatedatprisons 3 GPlocatedinthemilitaryforce 4 GPatprivatepractice 5 Intern(undertraining) 6 AssistantdoctorBASE:SWEDEN(Q500=9)[NEW2015] Q545a. PRELOAD–GROUPOFDOCTORS 1 GPspecialists(TobecomeaGPinSwedenyouneedfiveyearsofspecialist training) 2 GPspecialistsundertraining(GPsunderspecialisttrainingwork independentlywithpatientsattheprimarycarecentercombinedwithstudys)BASE:SWEDEN(Q500=9)[C.Samesince2009;Q1512’09,Q546‘12] Q546.PRELOAD‐SAMPLEFILEPUBLIC/PRIVATE 1 Publicpractice 2 PrivatepracticeBASE:SWEDEN(Q500=9)[C.Samesince2009;Q1513’09,Q547‘12] Q547.PRELOAD‐SAMPLEFILEREGION 1 Stockholm 2 Uppsala 3 Södermanland 4 Östergötland 5 Jönköping 6 Kronoberg 7 Kalmar 8 Gotland 9 Blekinge 10 Skåne

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11 Halland 12 VästraGötaland 13 Värmland 14 Örebro 15 Västmanland 16 Dalarna 17 Gävleborg 18 Västernorrland 19 Jämtland 20 Västerbotten 21 NorrbottenBASE:AUSTRALIA(Q500=1)[C.Samesince2009;Q1515’09,Q556‘12] Q556.PRELOAD‐SAMPLEFILEURBANICITY 1 MC‐MajorCities 2 IR‐InnerRegional 3 OR‐OuterRegional 4 R‐RemoteBASE:AUSTRALIA(Q500=1)[C.Samesince2009;Q1525’09,Q557‘12] Q557.PRELOADSAMPLEFILEREGIONFROMPOSTCODE 1 NewSouthWales(NSW) 2 AustralianCapitalTerritory(ACT) 3 Victoria(VIC) 4 Queensland(QLD) 5 SouthAustralia(SA) 6 WesternAustralia(WA) 7 Tasmania(TAS) 8 NorthernTerritory(NT)

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BASE:NEWZEALAND(Q500=6)[NEW2015] Q558.PRELOADSAMPLEFILEREGION 1 Northern/Auckland 2 CentralNorthIsland 3 LowerNorthIsland 4 SouthIslandBASE:NORWAY(Q500=7)[C.Samesince2009;Q1522’09,Q562‘12] Q562.PRELOAD‐SAMPLEFILEREGION 1 Østfold 2 Akershus 3 Oslo 4 Hedmark 5 Oppland 6 Buskerud 7 Vestfold 8 Telemark 9 Aust‐Agder 10 Vest‐Agder 11 Rogaland 12 Hordaland 14 SognogFjordane 15 MøreogRomsdal 16 Sør‐Trøndelag 17 Nord‐Trøndelag 18 Nordland 19 Troms 20 FinnmarkBASE:FRANCE(Q500=3)[C.Samesince2009;Q1524’09,Q565‘12] Q565.PRELOAD‐SAMPLEFILETOWNSIZE 1 Rural 2 Lessthan20,000inhabitants 3 20,000tolessthan100,000inhabitants 4 Morethan100,000inhabitants 5 Parisandsurroundingsuburbs

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BASE:SWITZERLAND(Q500=9)[A.Sameasin2012;Q570‘12] Q570.LINGUISTICREGIONS–PRELOAD 1 German 2 French 3 Italian 4 Rhaeto‐RomanschBASE:SWITZERLAND(Q500=9)[A.Sameasin2012;Q571‘12] Q571.COMMUNITYTYPE–PRELOAD 1 City/largetown 2 Suburbsofacity/largetown 3 Smalltown 4 VillageorrurallocationBASE:SWITZERLAND(Q500=9)[A.Sameasin2012;Q572‘12]Q572 CANTONS‐PRELOAD 01 ZHZürich 02 BEBern 03 LULuzern 04 URUri 05 SZSchwyz 06 OWObwalden 07 NWNidwalden 08 GLGlarus 09 ZGZug 10 FRFribourg 11 SOSolothurn 12 BSBasel‐Stadt 13 BLBasel‐Landschaft 14 SHSchaffhausen 15 ARAppenzellAusserrhoden 16 AIAppenzellInnerrhoden 17 SGSt.Gallen 18 GRGraubünden 19 AGAargau 20 TGThurgau 21 TITicino 22 VDVaud 23 VSValais 24 NENeuchatel

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25 GEGeneva 26 JUJura BASE: SWEDENORSWITZERLAND(Q500=8or9)[A.Sameasin2012;Q573’12–withexceptionthatitisNEWforSwedeninIHP2015andthattheallowedrangeusedtobe0‐120] Q573.COMPUTEFORAGEfromPRELOAD.] [RANGE18‐108]BASE: SWEDENORSWITZERLAND(Q500=8or9)[A.Sameasin2012;Q574‘12–withexceptionthatitisNEWforSwedeninIHP2015] Q574.PRELOAD‐SAMPLEFILEGENDER 1 Male 2 FemaleBASE:SWITZERLAND(Q500=9)[A.Sameasin2012;Q575‘12] Q575.PRELOAD‐SAMPLEFILESPECIALTY 1 AllgemeineInnereMedizin 2 PraktischerArzt 3 Pädiatrie

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2015InternationalSurveyofPrimaryCareDoctors–UKScreener[SCREEN1](INTERVIEWERNOTE:Click“next”tobegintherecruitmentscreener)[NEWSCREEN]BASE: ALLUK(Q500=10) S1. Hello,I’m___________________callingfrom[INSERTCALLCENTERNAME],a

professionalresearchfirm.WeareconductinganinternationalsurveyofGPsinpartnershipwithTheHealthFoundationandTheCommonwealthFundandwouldliketoinviteyoutoparticipateinthisinterviewthatshouldtakeabout15minutes.Foryourparticipation,wewillpayyou£30GBP,ifyouqualify.Youranswerswillbecompletelyconfidentialandusedforresearchpurposesonly.

Thankyouforagreeingtoparticipateinthisimportantstudy.Pleasenotethiscallmaybemonitoredbymysupervisor.

(IFNECESSARY:TheCommonwealthFund,locatedintheUS,isaprivate

foundationthataimstopromoteahighperforminghealthcaresystemthatachievesbetteraccess,improvedquality,andgreaterefficiency,particularlyforsociety’smostvulnerable.)

Now,togetstarted…BASE: ASKALL S1. Whatisyourspecialty? 1 GeneralPractitioner 2 Other 8 (DONOTREAD)NotSure 9 (DONOTREAD)DeclinetoanswerIFQS1=2,8,OR9,TERMINATE[NEWSCREEN]BASE: S1=1 S2. Whichofthefollowingbestdescribesyourcurrentjobtitle? (INTERVIEWERNOTE:READLIST) 1 GPPartner 2 GPPrincipal 3 SalariedGP 4 GPLocum 9 (DONOTREAD)DeclinetoanswerIFQS2=9,TERMINATE

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[NEWSCREEN]BASE: S2=1‐4 S3. Whatproportionofyourtimeisspentindirectpatientcare? (INTERVIEWERNOTE:Ifrespondentisnotsure,askforbestestimate;readlist ifnecessary) 1 Lessthan50% 2 50%ormore 9 (DONOTREAD)DeclinetoanswerIFQS3=1OR9,TERMINATE[NEWSCREEN]BASE: S3=2 S4. WhatregionoftheUKdoyoucurrentlypracticemedicinein? 1 EnglandexcludingLondon 2 London 3 Scotland 4 Wales 5 NorthernIreland 9 (DONOTREAD)Declinetoanswer(PN:S4SHOULDBEUSEDTODETERMINEFUTURESCREENERANDMAINSURVEYTERMINATESBYREGIONFORCOMPLETEDSURVEYSONCEQUOTAISMET(SEETABLEBELOW).EACHREGIONSHOULDTERMINATEONCEQUOTAFORCOMPLETESISFILLEDINTHEMAINSURVEY).

UK‐Region QuotaEnglandexcludingLondon 475London 200Scotland 135Wales 110NorthernIreland 80Total 1000

IFQS4=9,TERMINATE

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[NEWSCREEN]BASE: S4=1‐5 S5. Thankyousomuch.Wecantakeabout15minutesnowtocompletethesurvey

overthephoneorIcansendyouanemailwithaweblinkorfaxtocompletethesurvey.

1 PhoneNow 2 PhoneLater 3 Emailwithweblink(Online) 4 Fax 9 (DONOTREAD)Declinetoanswer/notinterestedincompletingsurveyIFQS5=9,TERMINATE[NEWSCREEN]BASE: S5=1‐4 S6. IFS5=1:(INTERVIEWERNOTE:IfrespondentwantstocompletebyPHONEnow,

enterfullwebsurvey(PN:DISPLAYRESPONDENT’S(WEBLINK))ANDCONTINUE)

IFS5=2:(INTERVIEWERNOTE:IfrespondentwantstocompletebyPHONElater,

scheduleatimeforanappointmentandcollect/confirmacontactphonenumber) IFS5=3:(INTERVIEWERNOTE:IfrespondentwantstocompletebyWEB,collect

emailaddressandsendrespondentanemailwiththeweblink(PN:ENTER(WEBLINK))andadditionalinformation(e.g.,endorsementletters)torespondent’semailaddress)

IFS5=4:(INTERVIEWERNOTE:Ifrespondentwantstocompletebyfax,collectfax

numberandsendrespondenthardcopyversionofthequestionnaire)andadditionalinformation(e.g.,endorsementletters)torespondent’semailaddress)

[NEWSCREEN][PN:ASKIFTERMINATE] S7. Thankyouforyourtime.

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MAINSURVEY

WEBONLY:[SCREEN1][BOLD,CENTERED]2015InternationalSurveyofPrimaryCareDoctorsINSTRUCTION:Thankyouforyourhelpwiththisimportantstudy.Togetstarted,pleaseenteryouruniquepasscodethatyoureceivedbymailoremailhere:<<PASSCODE>>[NEWSCREEN]BASE:CAN(Q500=2)[NEW2015]Wouldyouprefertotakethissurveyin: 1 English 2 French

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[NEWSCREEN]BASE:AUS(Q500=1)[NEW2015–note,however,thatthefirstparagraphisamodifiedversionoftheIHP2014intro]2015InternationalSurveyofPrimaryCareDoctorsWelcomeandthankyoufortakingpartinthissurvey,beingconductedby[FORNSWQ557=1SHOW“theBureauofHealthInformationofNewSouthWalesand”]theCommonwealthFund,aU.S.healthcarefoundation,withsupportfromTheRoyalAustralianCollegeofGeneralPractitioners.Thissurveyprovidespolicymakerswithabetterunderstandingoftheviewsandexperiencesofprimarycaredoctorsincaringfortheirpatients.YourresponseisveryimportanttohelpusbetterunderstandhowprimarycaredoctorsviewthehealthcaresysteminAustralia.Thissurveyshouldtakeabout15minutesofyourtime.WEBONLY:Ifnecessary,youhavetheoptiontopausethesurveyandfinishitlaterbyclicking“Finishthesurveylater.”Toresumetakingthesurvey,gotothesurveyhomepageatwww.internationaldoctorsurvey‐au.org,andclickthelinktotakeyoutothepagewhereyouleftoff.Youwillalsoneedtologinagainafterthirtyminutesofinactivity.Thankyouforyourhelpwiththisimportantstudy.Pleaseclick‘NEXT’tocontinue.

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[NEWSCREEN]BASE:CANNON‐ONTARIOANDNON‐QUEBEC(Q500=2ANDQ531=1‐8,10,12‐13)[NEW2015–note,however,thatthefirstparagraphisamodifiedversionoftheIHP2014intro]2015InternationalSurveyofPrimaryCareDoctorsWelcomeandthankyoufortakingpartinthissurvey,beingconductedbytheCanadianInstitutesofHealthResearch(CIHR),theCanadianInstituteforHealthInformation(CIHI),CanadaHealthInfoway,andothernationalhealthorganizations,andtheCommonwealthFund,aU.S.healthcarefoundation.Thissurveyprovidespolicymakerswithabetterunderstandingoftheviewsandexperiencesofprimarycaredoctorsincaringfortheirpatients.YourresponseisveryimportanttohelpusbetterunderstandhowprimarycaredoctorsviewthehealthcaresysteminCanada,Thissurveyshouldtakeabout15minutesofyourtime.WEBONLY:Ifnecessary,youhavetheoptiontopausethesurveyandfinishitlaterbyclicking“Finishthesurveylater.”Toresumetakingthesurvey,gotothesurveyhomepageatwww.internationaldoctorsurvey.ca(PN–use“.org”forUSAandlinkitto“.com;”use“.uk”fortheUK,and“.ca”forCanada),loginagainwithyourpasscode,andclickthelinktotakeyoutothepagewhereyouleftoff.Youwillalsoneedtologinagainafterthirtyminutesofinactivity.Thankyouforyourhelpwiththisimportantstudy.Pleaseclick‘NEXT’tocontinue.

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[NEWSCREEN]BASE:CANONTARIO(Q500=2ANDQ531=9)[NEW2015–note,however,thatthefirstparagraphisamodifiedversionoftheIHP2014intro]2015InternationalSurveyofPrimaryCareDoctorsWelcomeandthankyoufortakingpartinthissurvey,beingconductedbyHealthQualityOntario,othernationalhealthorganizations,andtheCommonwealthFund,aU.S.healthcarefoundation.Thissurveyprovidespolicymakerswithabetterunderstandingoftheviewsandexperiencesofprimarycaredoctorsincaringfortheirpatients.YourresponseisveryimportanttohelpusbetterunderstandhowprimarycaredoctorsviewthehealthcaresysteminCanada.Thissurveyshouldtakeabout15minutesofyourtime.WEBONLY:Ifnecessary,youhavetheoptiontopausethesurveyandfinishitlaterbyclicking“Finishthesurveylater.”Toresumetakingthesurvey,gotothesurveyhomepageatwww.internationaldoctorsurvey.ca(PN–use“.org”forUSAandlinkitto“.com;”use“.uk”fortheUK,and“.ca”forCanada),loginagainwithyourpasscode,andclickthelinktotakeyoutothepagewhereyouleftoff.Youwillalsoneedtologinagainafterthirtyminutesofinactivity.Thankyouforyourhelpwiththisimportantstudy.Pleaseclick‘NEXT’tocontinue.

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[NEWSCREEN]BASE:CANQUEBEC(Q500=2ANDQ531=11)[NEW2015–note,however,thatthefirstparagraphisamodifiedversionoftheIHP2014intro]2015InternationalSurveyofPrimaryCareDoctorsWelcomeandthankyoufortakingpartinthissurvey,beingconductedbyQuebecHealthandWelfareCommissioner,othernationalhealthorganizations,andtheCommonwealthFund,aU.S.healthcarefoundation.Thissurveyprovidespolicymakerswithabetterunderstandingoftheviewsandexperiencesofprimarycaredoctorsincaringfortheirpatients.YourresponseisveryimportanttohelpusbetterunderstandhowprimarycaredoctorsviewthehealthcaresysteminCanada.Thissurveyshouldtakeabout15minutesofyourtime.WEBONLY:Ifnecessary,youhavetheoptiontopausethesurveyandfinishitlaterbyclicking“Finishthesurveylater.”Toresumetakingthesurvey,gotothesurveyhomepageatwww.internationaldoctorsurvey.ca(PN–use“.org”forUSAandlinkitto“.com;”use“.uk”fortheUK,and“.ca”forCanada),loginagainwithyourpasscode,andclickthelinktotakeyoutothepagewhereyouleftoff.Youwillalsoneedtologinagainafterthirtyminutesofinactivity.Thankyouforyourhelpwiththisimportantstudy.Pleaseclick‘NEXT’tocontinue.

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PHONEONLYINTROFORFRANCEBASE:FRANCE(Q500=3)[NEW2015–note,however,thatthisisbasicallypulledfromIHP2014,theonlydifferencecorrespondstothefollowingthreesectionssentencesA)”IamcallingonbehalfoflaHauteAutoritédesantéetlaCaissenationaled'assurancemaladieandtheCommonwealthFund,aU.S.healthcarefoundation”,B)".YourresponseisveryimportanttohelpusbetterunderstandhowprimarycaredoctorsviewthehealthcaresysteminFrance.Thisprojectisafollow‐uptoasimilarinternationalsurveyofphysiciansconductedin2006,2009,and2012,andoffersanopportunityforyourvoicetobeheard,C)thissentenceaspartoftheIFNECESSARYNOTE“Thissurveyprovidespolicymakerswithabetterunderstandingoftheviewsandexperiencesofprimarycaredoctorsincaringfortheirpatients”,andD)thisphrasegotmovedfromtheIFNECESSARYtoactuallyshowupinthemainINTROtext“Thissurveyprovidespolicymakerswithabetterunderstandingoftheviewsandexperiencesofprimarycaredoctorsincaringfortheirpatients.Itisalsobeingconductedin10othercountries”.]Goodmorning/afternoon/evening,mynameis_______________.IamcallingonbehalfoflaHauteAutoritédesantéetlaCaissenationaled'assurancemaladieandtheCommonwealthFund,aU.S.healthcarefoundation.Weareconductingaworldwidestudyabouthealthcareissues.YourresponseisveryimportanttohelpusbetterunderstandhowprimarycaredoctorsviewthehealthcaresysteminFrance.Thisprojectisafollow‐uptoasimilarinternationalsurveyofphysiciansconductedin2006,2009,and2012,andoffersanopportunityforyourvoicetobeheard.Thissurveyprovidespolicymakerswithabetterunderstandingoftheviewsandexperiencesofprimarycaredoctorsincaringfortheirpatients.Itisalsobeingconductedin10othercountries.Wearenotsellinganything.(IFNECESSARY:Theinterviewwilltakeapproximately15minutes,dependingonyourresponses)(IFNECESSARY:Thissurveyiscompletelyconfidential.Youranswerswillbecombinedwiththoseofotherpeopleandtherewillbenothingintheresultsthatcouldidentifyyou.)(IFNECESSARY:ThissurveyisbeingconductedbyTheCommonwealthFund,anon‐profitfoundationintheUnitedStatesthatconductsinternationalhealthresearch,andapartnershipofinternationalpolicyorganizations.)(IFNECESSARY:TheanswersyougivewillbekeptstrictlyconfidentialandonlybeusedtohelpunderstandhowwelltheFrenchhealthcaresystemworksincomparisontoothercountries.)

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[NEWSCREEN]BASE:NZ(Q500=6)[NEW2015–note,however,thatthefirstparagraphisamodifiedversionoftheIHP2014intro]2015InternationalSurveyofPrimaryCareDoctorsWelcomeandthankyoufortakingpartinthissurvey,beingconductedbytheCommonwealthFund,aU.S.healthcarefoundation,withsupportfromTheRoyalNewZealandCollegeofGeneralPractitioners.Thissurveyprovidespolicymakerswithabetterunderstandingoftheviewsandexperiencesofprimarycaredoctorsincaringfortheirpatients.YourresponseisveryimportanttohelpusbetterunderstandhowprimarycaredoctorsviewthehealthcaresysteminAustralia.Thissurveyshouldtakeabout15minutesofyourtime.WEBONLY:Ifnecessary,youhavetheoptiontopausethesurveyandfinishitlaterbyclicking“Finishthesurveylater.”Toresumetakingthesurvey,gotothesurveyhomepageatwww.internationaldoctorsurvey.org.nz,andclickthelinktotakeyoutothepagewhereyouleftoff.Youwillalsoneedtologinagainafterthirtyminutesofinactivity.Thankyouforyourhelpwiththisimportantstudy.Pleaseclick‘NEXT’tocontinue.

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[NEWSCREEN]BASE:Sweden(Q500=8)[NEW2015–note,however,thatthefirstparagraphisamodifiedversionoftheIHP2014introand,forSweden,itincludesinformationaccordingtotheirconfidentialityrequirements]2015InternationalSurveyofPrimaryCareDoctorsWelcomeandthankyoufortakingpartinthissurvey,beingconductedbyMyndighetenförvårdanalysandanAmericanhealthcarefoundation.Thissurveyprovidespolicymakerswithabetterunderstandingoftheviewsandexperiencesofprimarycaredoctorsincaringfortheirpatients.YourresponseisveryimportanttohelpusbetterunderstandhowprimarycaredoctorsviewthehealthcaresysteminSweden.TheinformationyouprovideareprotectedaccordingtoTheFreedomofthePressAct(1949:105)andthePublicAccesstoInformationandSecrecyAct(2009:400).Thissurveyshouldtakeabout15minutesofyourtime.WEBONLY:Ifnecessary,youhavetheoptiontopausethesurveyandfinishitlaterbyclicking“Finishthesurveylater.”Toresumetakingthesurvey,gotothesurveyhomepageatWEBSITENAME‐WESUGGESTUSINGwww.internationaldoctorsurvey.‘andtheappropriatecountry‐specificdomain,forexampleintheUK,weareusing”.uk”,loginagainwithyourpasscode,andclickthelinktotakeyoutothepagewhereyouleftoff.Youwillalsoneedtologinagainafterthirtyminutesofinactivity.Thankyouforyourhelpwiththisimportantstudy.Pleaseclick‘NEXT’tocontinue.[NEWSCREEN]BASE:Switzerland(Q500=9)[NEW2015–note,however,thatthefirstparagraphisamodifiedversionoftheIHP2014intro]2015InternationalSurveyofPrimaryCareDoctorsWelcomeandthankyoufortakingpartinthissurvey,beingconductedbyFederalOfficeofPublicHealth.Thissurveyprovidespolicymakerswithabetterunderstandingoftheviewsandexperiencesofprimarycaredoctorsincaringfortheirpatients.YourresponseisveryimportanttohelpusbetterunderstandhowprimarycaredoctorsviewthehealthcaresysteminSwitzerland.Thissurveyshouldtakeabout15minutesofyourtime.WEBONLY:Ifnecessary,youhavetheoptiontopausethesurveyandfinishitlaterbyclicking“Finishthesurveylater.”Toresumetakingthesurvey,gotothesurveyhomepageatWEBSITENAME‐WESUGGESTUSINGwww.internationaldoctorsurvey.‘andtheappropriatecountry‐specific

27

domain,forexampleintheUK,weareusing”.uk”,loginagainwithyourpasscode,andclickthelinktotakeyoutothepagewhereyouleftoff.Youwillalsoneedtologinagainafterthirtyminutesofinactivity.Thankyouforyourhelpwiththisimportantstudy.Pleaseclick‘NEXT’tocontinue.[NEWSCREEN]BASE:UK(Q500=10)[NEW2015–note,however,thatthefirstparagraphisamodifiedversionoftheIHP2014intro]2015InternationalSurveyofPrimaryCareDoctorsWelcomeandthankyoufortakingpartinthissurvey,beingconductedbytheHealthFoundationandtheCommonwealthFund,aU.S.healthcarefoundation.Thissurveyprovidespolicymakerswithabetterunderstandingoftheviewsandexperiencesofprimarycaredoctorsincaringfortheirpatients.YourresponseisveryimportanttohelpusbetterunderstandhowprimarycaredoctorsviewthehealthcaresystemintheUK.Thissurveyshouldtakeabout15minutesofyourtime.WEBONLY:Ifnecessary,youhavetheoptiontopausethesurveyandfinishitlaterbyclicking“Finishthesurveylater.”Toresumetakingthesurvey,gotothesurveyhomepageatwww.internationaldoctorsurvey.uk(DIPSLAYTHERESPNDENT’SUNIQUELINK)clickthelinktotakeyoutothepagewhereyouleftoff.Youwillalsoneedtologinagainafterthirtyminutesofinactivity.Thankyouforyourhelpwiththisimportantstudy.Pleaseclick‘NEXT’tocontinue.

28

[NEWSCREEN]BASE:US(Q500=11)[NEW2015]2015InternationalSurveyofPrimaryCareDoctorsWelcomeandthankyoufortakingpartinthissurvey,beingconductedbyTheCommonwealthFund.Thissurveyprovidespolicymakerswithabetterunderstandingoftheviewsandexperiencesofprimarycaredoctorsincaringfortheirpatients.YourresponseisveryimportanttohelpusbetterunderstandhowprimarycaredoctorsviewthehealthcaresystemintheUS.Thissurveyshouldtakeabout15minutesofyourtime.WEBONLY:Ifnecessary,youhavetheoptiontopausethesurveyandfinishitlaterbyclicking“Finishthesurveylater.”Toresumetakingthesurvey,gotothesurveyhomepageatwww.internationaldoctorsurvey.org(PN–use“.org”forUSAandlinkitto“.com;”use“.uk”fortheUK,and“.ca”forCanada),loginagainwithyourpasscode,andclickthelinktotakeyoutothepagewhereyouleftoff.Youwillalsoneedtologinagainafterthirtyminutesofinactivity.Thankyouforyourhelpwiththisimportantstudy.Pleaseclick‘NEXT’tocontinue.

29

WEBONLY:HELPLINKINSTRUCTIONSAdditionalInstructionsPleaseanswerEACHquestionbyselectingtheitemorcategorythatbestdescribesyourresponse.Onthebottomofeachpage,thereare3buttonstohelpmoveyouthroughthesurvey: "NEXT"togotothenextquestion. "PREVIOUS"togobacktoanearlierquestion. "FINISHTHESURVEYLATER"totemporarilystoptakingthesurvey.Ifyoucan’tansweraparticularquestion,youmayselect"NEXT"toskipit.Toselectresponsesinquestionswithbuttonsclickonthebuttonbesideyourresponse.Ifaquestionasksforatextresponse,clickontheboxandbegintyping.Whenyouwishtoresume,returntowww.internationaldoctorsurvey.org(PN–use“.org”forUSAandlinkitto“.com;”use“.uk”fortheUK,and“.ca”forCanada)reinsertthepasscodeyouweregivenanditwilltakeyoutothelastquestionyouanswered.

30

OriginalTrackingLabels:TheCommonwealthFund’soriginaltrackinglabelshavebeenleftingreenfont.Emphasizedwords:Unlike2012inwhichwordswereunderlined,IHP2015wordstobeemphasizedhave

beenputinboldfonttobeconsistentacrossformatsquestionnaireformats.

31

[NEWSCREEN]BASE:AUSTRALIA(Q500=1)[NEW2015] 1a. Pleaseselectyourstate: 01 NewSouthWales(NSW) 02 AustralianCapitalTerritory(ACT) 03 Victoria(VIC) 04 Queensland(QLD) 05 SouthAustralia(SA) 06 WesternAustralia(WA) 07 Tasmania(TAS) 08 NorthernTerritory(NT) X WEB/MAILONLY:Blank 97 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

codeIFQ1a=X,SHOWEM1,IFRESPONDENTSKIPSAGAIN,ALLOWSKIP.P.N.‐Q1ASHOULDBEUSEDTODETERMINEFUTUREMAINSURVEYTERMINATESBY

REGIONFORCOMPLETEDSURVEYSONCEQUOTAISMET.EACHREGIONSHOULDTERMINATEONCEQUOTAFORCOMPLETESISFILLEDINTHEMAINSURVEY.PLEASEUSETHISWORDING“Thankyouforyourtime.”

(PN:IFRESPONDENTREFUSESREGION,SAMPLEINFORMATIONSHOULDBEUSED)

Australia‐Region Original(Main) NSWOversample TotalQuota

NewSouthWales(NSW) 157 243 400AustralianCapitalTerritory(ACT)

11 11

Victoria(VIC) 107 107Queensland(QLD) 112 112SouthAustralia(SA) 41 41WesternAustralia(WA) 52 52Tasmania(TAS) 12 12NorthernTerritory(NT) 8 8Total 500 743 P.N.‐Q1ASHOULDBESETUPSUCHTHATONCEAQUOTAISREACHEDWEMAYBEABLETOSTARTSCREENINGRESPONDENTSOUT.

32

[NEWSCREEN]BASE:NZ(Q500=6)[NEW2015] 1b. Inwhichoftheseregionsareyoulocated? 1 Northern/Auckland 2 CentralNorthIsland 3 LowerNorthIsland 4 SouthIsland 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code X WEB/MAILONLY:BlankIFQ1b=X,SHOWEM1,IFRESPONDENTSKIPSAGAIN,ALLOWSKIP.P.N.‐Q1BSHOULDBEUSEDTODETERMINEFUTUREMAINSURVEYTERMINATESBY

REGIONFORCOMPLETEDSURVEYSONCEQUOTAISMET.EACHREGIONSHOULDTERMINATEONCEQUOTAFORCOMPLETESISFILLEDINTHEMAINSURVEY.PLEASEUSETHISWORDING“Thankyouforyourtime.”

(PN:IFRESPONDENTREFUSESREGION,SAMPLEINFORMATIONSHOULDBEUSED)

NewZealand‐Region Quota

Northern/Auckland 181

CentralNorthIsland 90

LowerNorthIsland 99

SouthIsland 130

TOTAL 500

[NEWSCREEN]BASE: ALLRESPONDENTS[Modifiedbutsamein2009and2012–itusedtoread“thefollowingthreestatement;”;Q700’09,Q805‘12][IHP2012,2009,2006] 1. Whichofthefollowingstatementscomesclosesttoexpressingyouroverallviewof

thehealthcaresysteminyourcountry? (Pleaseselectone.) (PHONEONLY:READLIST)

33

1 Onthewholethehealthcaresystemworksprettywellandonlyminorchangesarenecessarytomakeitworkbetter.

2 Therearesomegoodthingsinourhealthsystem,butfundamentalchangesareneededtomakeitworkbetter.

3 Ourhealthcaresystemhassomuchwrongwithitthatweneedtocompletelyrebuildit.

7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐responsecode

8PHONEONLY:(V)NotSure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank IFQ1=X,SHOWEM1,IFRESPONDENTSKIPSAGAINALLOWSKIP.[NEWSCREEN]BASE: ALLRESPONDENTS[Samesince2009–OnlyAUS,NZandUKread“practising”withan“s”insteadofpracticingwitha“c”,accordingtothe2012masterquestionnairepracticingwasspelledwithan“s”;Q705’09,Q810‘12][IHP2012,2009] 2. Overall,howsatisfiedareyouwith[IFAUS,NZ,UK(Q500=1,610DISPLAY: “practising”IFELSE,(Q500=2‐5,7‐9,11),DISPLAY:“practicing”]medicine? (PHONEONLY:READLIST) 1 Verysatisfied 2 Satisfied 3 Somewhatdissatisfied 4 Verydissatisfied 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)NotSure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank

34

[NEWSCREEN]BASE: ALLRESPONDENTS[Samesince2009;Q710’09,Q815‘12][HauteAutoritédeSanté,del’AssuranceMaladieprecededwithminorchangesatthisquestionsothatitbettermatchestheEnglishversionwithoutaffectingthemeaning.][IHP2012,2009,modified2006] 3. Ingeneral,doyouthinkthequalityofmedicalcareyourpatientsreceive

throughoutthehealthcaresystemhasimproved,hasbecomeworse,orisitaboutthesameasitwasthreeyearsago?

1 Improved 2 Worse 3 Aboutthesame 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)NotSure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank[NEWSCREEN]BASE: ALLRESPONDENTS[Modified2012;Q820’12–1)Swedenupdatedpipeinin2015toread“doctorsinspecialisthealthcare”,2)theword“their”wasremovedIHP2012read“fromalltheirproviders”IHP2015reads"fromallproviders",3)the“Don’tknow”responseoptionwaschangedto“Notsure”][IHP2012] 4. Thinkingaboutallthemedicalcareyourpatientsreceive–notjustfromyou,but

fromallproviders,including[IFUK(Q500=10,DISPLAY:“consultants”IFSWEDEN(Q500=8,DISPLAY:“doctorsinspecialisthealthcare”IFELSE,(Q500=1‐7,9,11),DISPLAY:“specialists”]–whatisyouropinionabouttheamountofmedicalcaretheyreceive?Isit…?

(PHONEONLY:READLIST) 1 Muchtoolittle 2 Toolittle 3 Justaboutright 4 Toomuch 5 Muchtoomuch 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 WEB/MAILONLY:Notsure/PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank

35

SECTIONB:ACCESSTOCAREANDCARINGFORPATIENTS[NEWSCREEN]BASE: ALLRESPONDENTS[PN:SETUPASAGRID.ITEMS(a‐d)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.][Sameasin2009butdifferentfrom2012‐Questiontextsameas2009,1)itemCSwedenpipe‐inaddedinIHP2015“doctorsinspecialisthealthcare”;Q805’09,Q905‘12)][QuestiontextandItemsA,B,DIHP2012andIHP2009;ItemCIHP2012,IHP2009,IHP2006] 5. WEB/MAILONLY:Howoftendoyouthinkyourpatientsexperiencethefollowing? PHONEONLY:IamgoingtoreadseveralstatementsandIwouldlikeyoutotell mehowoftenyouthinkyourpatientsexperiencethefollowing‐often,sometimes, rarely,ornever? 1 Often 2 Sometimes 3 Rarely 4 Never 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)NotSure

9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank a. Havedifficultypayingformedicationsorotherout‐of‐pocketcosts

[IFSWITZ(Q500=9),DISPLAYINSTEAD:Havedifficultypayingformedicationsthattheyhavetopayforthemselvesorotherout‐of‐pocketcosts]

b. HavedifficultygettingspecializeddiagnostictestsWEB/MAILONLY:(e.g.,CTimaging,mammogram,MRI)PHONEONLY:suchasCTimaging,mammogramorMRI)

c Experiencelongwaitingtimestoseea[IFUK(Q500=10,DISPLAY:“consultant”IFSWEDEN(Q500=8,DISPLAY:“doctorsinspecialisthealthcare”IFELSE,(Q500=1‐7,9,11),DISPLAY:“specialist”]

d. Experiencelongwaitingtimestoreceivetreatmentafterdiagnosis

36

[NEWSCREEN]BASE: ALLRESPONDENTS[PN:SETUPASAGRID.ITEMS(a‐b)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.][NEW2015][NEWIN2015] 6. Whenyouthinkaboutyourtreatmentdecisions,howoftenwouldyousay… (PHONEONLY:READLIST) 1 Often 2 Sometimes 3 Rarely 4 Never 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)NotSure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank a. Youareawareofhowmuchthetestsortreatmentsthatyourecommendtoyour

patientsactuallycost b. Youconsiderthecosttothehealthcaresystemwhenmakingtreatmentdecisions

37

SECTIONC:PROVIDINGPATIENTCARE[NEWSCREEN]BASE: ALLRESPONDENTS[Similarto2009and2012–Responseoptions1,3,5,8slightlymodified“Morethan80%”usedtoread“>80%,””About50%”usedtoread“~50%,”and“Lessthan20%”usedtoread“<20%;ANDthatthe“Don’tknow”codenowreads“Notsure”;Q810’09,Q910’12][IHP2012,2009] 7. Whatproportionofyourpatientswhorequestasame‐ornext‐dayappointment

cangetone? (PHONEONLY:READLIST) 1 Almostall(Morethan80%) 2 Most(60‐80%) 3 Abouthalf(About50%) 4 Some(20‐40%) 5 Few(Lessthan20%) 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response


38

[NEWSCREEN]BASE: ALLRESPONDENTS[Sameasin2012forUS,UK,SwitzerlandandFrance;modifiedforallothercountries‐Swedenpipeinnewin2015,Allothercountrypipeinnewin2015(exceptforSwitzerlandandFrance));Q815’09,Q915‘12][IHP2012,2009,modified2006] 8. Doesyourpracticehaveanarrangement(IFSweden,DISPLAY:“e.g.,includes

practicesyoudoordon’tcooperatewith”)wherepatientscanseeadoctorornurseifneededwhenthepracticeisclosed[IFUK(Q500=10,DISPLAY:“out‐of‐hours”IFELSE,(Q500=1‐9,11),DISPLAY:“(after‐hours)”]withoutgoingtothehospitalemergencyroomordepartment?

[THISFIRSTRESPONSELISTAPPLIESTOALLCOUNTRIESEXCEPTNORWAY(Q500=1‐6,8‐11)]

1 Yes 3 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank [THISSECONDRESPONSELISTAPPLIESTONORWAYONLY(Q500=7)] 1 Yes,practicehasarrangements 2 Yes,regionalarrangements 3 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank

39

[NEWSCREEN]BASE: ALLRESPONDENTS[PN:SETUPASAGRID.ITEMS(a‐d)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.][Modified2012‐1)Questiontextisdifferent,2)ItemBisnew(itemsAandC,Dareidenticalto2012’sitems1,5,3;Q1010‘12)AdditionallyperVårdanalys,ItemDgottranslatedas"Coordinateshealthcareandpersonalcarewiththemunicipality."[QuestiontextandItemsAandCIHP2012,ItemBmodified2012] 9. Doyouand/orotherpersonnelthatworkwithyouinyourpracticeprovidecarein

anyofthefollowingways?PHONEONLY:Wouldyousayfrequently,occasionallyorno?

1 Yes,frequently 2 Yes,occasionally 3 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank a. Makehomevisits b. Coordinatefollow‐upcarewithhospitalsforpatientsbeingdischarged c. Contactpatientsbetweenvisitstomonitortheircondition d. Coordinatecarewithsocialservicesorothercommunityproviders

40

SECTIOND:CHRONICCAREMANAGEMENT[NEWSCREEN]BASE: ALLRESPONDENTS[PN:SETUPASAGRID.ITEMS(a‐h)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.][NEW2015–itemsC,E,F,G,H][IHP2006‐‐MODIFIEDforitemsA,B,D–Mainquestiontextmodifiedsince2006tobeaskedatthepracticelevel;foritemsAandBmainquestiontextandtheitem‐specificwordingaremodified;foritemDonlymainquestiontextismodifiedanditemwordingisthesameasinIHP2006][ITEMHisunknownifNEWorfromIHP2006]AdditionallyperVårdanalys,translationsofitemsEandFdonotincluderesidentialcare,nursinghomes,institutionalcareorhomefortheelderly.Onlyhealthcare,personalcareandservicesgivenintheirownhome.[QuestiontextandItemDIHP2006;ItemsC,E,F,G,HNEWIN2015] 10. Howoftendoesyourpracticeseethefollowingpatients? (PHONEONLY:READLIST) 1 Often 2 Sometimes 3 Rarely 4 Never 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank a. Patientswithmultiplechronicconditions b. Patientswithseverementalhealthproblems c. Patientswithsubstance‐userelatedissues d. Patientsinneedofpalliativecare,includingforcancer e. Patientsinneedoflongterm[IFNZ(Q500=6,DISPLAY:“homebase supportservices”IFELSE,(Q500=1‐5,7‐11),DISPLAY:“homecare services”]WEB/MAILONLY:(e.g.,nursingorpersonalcare)PHONEONLY:such asnursingorpersonalcare f. PatientsinneedofsocialservicesinthecommunityWEB/MAILONLY:(e.g.,

housing,mealsandtransportation)PHONEONLY:suchashousing,mealsandtransportation

g. Patientsneedinglanguagetranslation h. Patientswithdementia

41

[NEWSCREEN]BASE: ALLRESPONDENTS[PN:SETUPASAGRID.ITEMS(a‐h)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.][NEW2015–itemsC,E,F][IHP2006‐‐MODIFIEDforitemsA,B,D–Mainquestiontextmodifiedsince2006tobeaskedatthepracticelevelandtoread“followingpatients”insteadof“followingtypesofpatients”;foritemsAandBmainquestiontextandtheitem‐specificwordingaremodified;foritemDonlymainquestiontextismodifiedanditemwordingisthesameasinIHP2006][ITEMHisunknownifNEWorfromIHP2006]AdditionallyperVårdanalys,translationsofitemsEandFdonotincluderesidentialcare,nursinghomes,institutionalcareorhomefortheelderly.Onlyhealthcare,personalcareandservicesgivenintheirownhome.[QuestiontextandItemDIHP2006;ItemsC,E,FNEWIN2015] 11. Howpreparedisyourpracticetomanagecareforthefollowingpatients? (PHONEONLY:READLIST) 1 Well‐prepared 2 Somewhat‐prepared 3 Notprepared 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank a. Patientswithmultiplechronicconditions b. Patientswithseverementalhealthproblems c. Patientswithsubstance‐userelatedissues d. Patientsinneedofpalliativecare,includingforcancer e. Patientsinneedoflongterm[IFNZ(Q500=6,DISPLAY:“homebasesupport services”IFELSE,(Q500=1‐5,7‐11),DISPLAY:“homecareservices”] WEB/MAILONLY:(e.g.nursingorpersonalcare)PHONEONLY:suchasnursingor

personalcare f. PatientsinneedofsocialservicesinthecommunityWEB/MAILONLY:(e.g.,

housing,mealsandtransportation)PHONEONLY:suchashousing,mealsandtransportation

g. Patientsneedinglanguagetranslation h. Patientswithdementia

42

[NEWSCREEN]BASE: ALLRESPONDENTS[Modified2012‐Bothquestiontextandresponseoptionsaredifferent;Q1020‘12][ModifiedIHP2012] 12. Doesyourpracticeusepersonnel,suchasnursesorcasemanagers,tomonitorand

managecareforpatientswithchronicconditionsthatneedregularfollow‐upcare? PHONEONLY:(IFRESPONDENTSAYS“Yes”PROBEWITH“Doyouusepersonnel

whoarewithinyourpracticeoroutsideyourpractice?”) 1 Yes,withinpractice 2 Yes,outsideofpractice 3 No 4 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Yes,withinand outsideofpractice 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank[NEWSCREEN]BASE: ALLRESPONDENTS[Similarto2009and2012‐Questiontextismodified];Q825’09,Q1025‘12](Thenoteabout“Doesnotincludeprescriptions”isnewinIHP2015)[ModifiedIHP2012,2009] 13. Areyourpatientswithchronicconditionsgivenwritteninstructionsabouthowto

managetheirowncareathomeWEB/MAILONLY:(e.g.,instructionsonwhattodotocontrolsymptoms,preventflare‐ups,ormonitortheirconditionathome)?

(Note:Doesnotincludeprescriptions) PHONEONLY:;suchasinstructionsonwhattodotocontrolsymptoms,prevent

flare‐ups,ormonitortheirconditionathome? PHONEONLY:Wouldyousayroutinely,occasionallyorno? 1 Yes,routinely 2 Yes,occasionally 3 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer

43

X WEB/MAILONLY:Blank[NEWSCREEN]BASE: ALLRESPONDENTS[NEWIN2015] 14. Foryourpatientswithchronicconditions,aretheirself‐managementgoals

recordedintheirmedicalrecord?PHONEONLY:Wouldyousayroutinely,occasionallyorno?

1 Yes,routinely 2 Yes,occasionally 3 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response


44

SECTIONE:CARECOORDINATION[NEWSCREEN]BASE: ALLRESPONDENTS[PN:SETUPASAGRID.ITEMS(a‐c)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.][Similarto2009and2012‐1)UKandSwedenhavecountryspecificpipe‐insinthequestiontext,2)thesecondsentenceofquestiontext“Wouldyousayalways,often,sometimes,rarelyornever?”isnotincludedinIHP2015,3)foritemsAandBSwedenhasmodifiedtheirpipe‐intoread“doctorsinspecialisthealthcare”forIHP2015,4)itemsAandBpipeinforAustralia,Canada,Germany,Netherlands,Norway,NZ,UShasbeenaddedin2015;Q915’09,Q1105‘12][HauteAutoritédeSanté,del’AssuranceMaladieprecededwithminorchangesatthisquestionsothatitbettermatchestheEnglishversionwithoutaffectingthemeaning.][IHP2012] 15. Whenyourpatienthasbeenseenbya[IFUK(Q500=10,DISPLAY:“consultant”

IFSWEDEN(Q500=8,DISPLAY:“doctorsinspecialisthealthcare”IFELSE,(Q500=1‐7,9,11),DISPLAY:“specialist”],howoftendoyoureceivethefollowing?

(PHONEONLY:READLIST) 1 Always 2 Often 3 Sometimes 4 Rarely 5 Never 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank a. Areportbackfromthe[IFUK(Q500=10,DISPLAY:“consultant”IFSWEDEN

(Q500=8,DISPLAY:“doctorsinspecialisthealthcare”IFELSE,(Q500=1‐7,9,11),DISPLAY:“specialist”]withallrelevanthealthinformation

b. Informationaboutchangesthe[IFUK(Q500=10,DISPLAY:“consultant”IFSWEDEN(Q500=8,DISPLAY:“doctorsinspecialisthealthcare”IFELSE,(Q500=1‐7,9,11),DISPLAY:“specialist”]hasmadetothepatient’smedicationorcareplan

c. Informationthatistimelyandavailablewhenneeded

45

[NEWSCREEN]BASE: ALLRESPONDENTS[PN:SETUPASAGRID.ITEMS(a‐b)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.][Modified2012–thefollowingtextwasnotin2012“areadmittedtothe”,andthissecondquestion“Wouldyousayalways,often,sometimes,rarelyornever?”isnotincludedaftertheword“following?”inIHP2015;Q1110‘12][HauteAutoritédeSanté,del’AssuranceMaladieprecededwithminorchangesattheitemssothattheybettermatchtheEnglishversionwithoutaffectingthemeaning.][IHP2012] 16. Whenyourpatientsgototheemergencydepartmentorareadmittedtothe

hospital,howoftendoyoureceive…? (PHONEONLY:READLIST) 1 Always 2 Often 3 Sometimes 4 Rarely 5 Never 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank a. Notificationyourpatienthasbeenseenintheemergencydepartment b. Notificationyourpatientisbeingdischargedfromthehospital

46

[NEWSCREEN]BASE: ALLRESPONDENTS[Samesince2009–Notethatinsomehardcopyversion“Lessthan24hours”usedtoread“<,”andthat“Morethan30days”usedtoread“>”;Q920’09,Q1115’12][IHP2012,2009] 17. Afteryourpatienthasbeendischargedfromthehospital,onaverage,howlong

doesittakebeforeyoureceivetheinformationyouneedtocontinuemanagingthepatient,includingrecommendedfollow‐upcare?

(PHONEONLY:READLIST) 01 Lessthan24hours 02 24‐48hours 03 2‐4days 04 5‐14days 05 15‐30days 06 Morethan30days 07 Rarelyornever 97 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response


47

[NEWSCREEN]BASE: RESPONDENTSWHOTAKELESSTHAN24HOURSTHROUGHMORETHAN30DAYSTORECEIVETHEINFORMATIONTHEYNEEDTOCONTINUEMANAGINGTHEIRPATIENTAFTERDISCHARGEFROMTHEHOSPITAL(Q17=1‐6and97)[Modifiedbutsamein2009and2012‐1)WEB/PHONEONLYLEADINaddedfor2015,2)responseoptionsaredifferent(onlyresponseoptions1through3matchIHP2009/2012),3)inIHP2009/2012thiswasamultipleresponsequestionwhereasitisasingleresponsequestioninIHP2015,4)inIHP2015“usually”isnowbeingbolded,5)code‘07’“Directlyfromthepatientjournal“gotaddedforSwedenonly;Q2125’09,Q1120‘12][ModifiedIHP2012,2009] 18. WEB/PHONEONLYLEADIN:Yousaidittakes(INSERTCODE1‐6FROMQ17)to

gettheinformationyouneedtocontinuemanagingyourpatient. Howdoyouusuallyreceivethisinformation? (Note:Selectonlyone) (PHONEONLY:READLIST) 01 Fax 02 Mail 03 Email 04 On‐lineWEB/MAILONLY:(e.g.,webportal/filetransfersite)PHONEONLY:

suchaswebportalorfiletransfersite 07 (SWEDENONLYQ500=8)Directlyfromthepatientjournal 05 Broughtbypatient 06 Other 97 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response


48

[NEWSCREEN]BASE: ALLRESPONDENTS[PN:SETUPASAGRID.ITEMS(a‐c)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.][NEWIN2015] 19. Duringthepastmonth,didthefollowingoccurwithanyofyourpatients? 1 Yes 2 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank a. Apatient’smedicalrecordorotherrelevantclinicalinformationwasnotavailable

atthetimeofthepatient’sscheduledvisit b. Testsorprocedureshadtoberepeatedbecauseresultswereunavailable c. Apatientexperiencedproblemsbecausecarewasnotwellcoordinatedacross

multiplesitesorproviders

49

[NEWSCREEN]BASE: ALLRESPONDENTS[PN:SETUPASAGRID.ITEMS(a‐b)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.][NEWIN2015]AdditionallyperVårdanalys,translationsdoesnotincluderesidentialcare,nursinghomes,institutionalcareorhomefortheelderly.Onlyhealthcare,personalcareandservicesgivenintheirownhome. 20. Ifanyofyourpatientsreceive[IFNZ(Q500=6,DISPLAY:“homebase

supportservices”IFELSE,(Q500=1‐5,7‐11),DISPLAY:“homecareservices”]WEB/MAILONLY(e.g.,nursingorpersonalcare),howoften(INSERTITEM),PHONEONLY:suchasnursingorpersonalcare,howoften(INSERTITEM)PHONEONLY:Wouldyousayroutinely,occasionallyornever?

1 Routinely 2 Occasionally 3 Never 4 WEB/MAILONLY:NotapplicablePHONEONLY:(V)Notapplicable 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank a. Doyouorotherpersonnelinyourpracticecommunicatewithyourpatient’s [IFCAN(Q500=2,DISPLAY:“casemanageror”]homecareprovideraboutyour

patient’sneedsandtheservicestobeprovided? b. Areyouadvisedofarelevantchangeinyourpatient’sconditionorhealthstatus?

50

[NEWSCREEN]BASE: ALLRESPONDENTS[NEWIN2015]AdditionallyperVårdanalys,Healthcareandpersonalcareisnotincludedonlyservicesuchascleaning,mealsandtransportations. 21. Howeasyordifficultisittocoordinateyourpatient’scarewithsocialservicesor

othercommunityproviderswhenneededWEB/MAILONLY(e.g.,housing,mealsandtransportation)?PHONEONLY:suchashousing,mealsandtransportation?

(PHONEONLY:READLIST) 1 Veryeasy 2 Easy 3 Somewhatdifficult 4 Verydifficult 5 WEB/MAILONLY:Notapplicable,/PHONEONLY:(V)Notapplicable 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:BlankSECTIONF:END‐OF‐LIFEDISCUSSIONSANDADVANCEDCAREPLANNING[NEWSCREEN]BASE: ALLRESPONDENTS[NEWIN2015] 22. Doyouhaveconversationswitholderorsickerpatientsaboutthehealthcare

treatmenttheywantordonotwantintheeventtheybecomeveryill,injured,orcannotmakedecisionsforthemselves?PHONEONLY:Wouldyousayroutinely,occasionallyorno?

1 Yes,routinely 2 Yes,occasionally 3 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response


51

[NEWSCREEN]BASE: RESPONDENTSWHOHAVECONVERSATIONSWITHOLDERORSICKERPATIENTSABOUTTHEHEALTHCARETREATMENTTHEYWANTORDONOTWANTINTHEEVENTTHEYBECOMEVERYILLORINJURED(Q22=1‐2)[NEWIN2015] 23. WEBANDPHONEONLYLEAD‐IN:Youmentionedthatyou(INSERT

routinely/occasionallyFROMQ22)haveconversationswitholderorsickerpatientsabouttheirhealthcaretreatmentintheeventtheybecomeveryill,injuredorcannotmakedecisionsforthemselves:

FRANCEONLYPHONEMODELEAD‐IN‐‐SETUPASANIF_NECESSARYNOTE

(Q500=3):[IFNECESSARY‐Youmentionedthatyou(INSERTroutinely/occasionallyFROMQ22)haveconversationswitholderorsickerpatientsabouttheirhealthcaretreatmentintheeventtheybecomeveryill,injuredorcannotmakedecisionsforthemselves:]

ALLMODES:Areyourpatients’preferencesthenrecordedintheirmedicalrecord? PHONEONLY:Wouldyousayroutinely,occasionallyorno? 1 Yes,routinely 2 Yes,occasionally 3 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response


52

SECTIONG:OFFICESYSTEMSANDINFORMATIONTECHNOLOGY[NEWSCREEN]BASE: ALLRESPONDENTS[C.Samesince2009;Q1000’09,Q1205‘12][HauteAutoritédeSanté,del’AssuranceMaladieproceededwithminorchangesatthisquestionsothatitbettermatchestheEnglishversionwithoutaffectingthemeaning‐inparticular“defacturationou”wasremoved.][IHP2012,2009,2006] 24. WEB/MAILONLY:Doyouuseelectronicpatientmedicalrecordsinyourpractice

(notincludingbillingsystems)? PHONEONLY:Doyouuseelectronicpatientmedicalrecordsinyourpracticenot

includingbillingsystems? 1 Yes 2 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank[NEWSCREEN]BASE: ALLRESPONDENTS[PN:SETUPASAGRID.ITEMS(a‐b)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.][Similarto2009and2012;1)Thesecondsentenceofthequestiontext“Wouldyousayroutinely,occasionallyorno?”isnotincludedinIHP2015WEBandHCbutisincludedinIHP2015Phonesurvey,2)responseoption8"Don'tknow"waschangedto"Notsure"inIHP2015,3)Items3and4wereremovedinIHP2015;Q1005’09,Q1210‘12][ItemAIHP2012,2009,2006;ItemBIHP2012,2009] 25. Doyouuseanyofthefollowingtechnologiesinyourpractice?PHONEONLY: Wouldyousayroutinely,occasionallyorno? 1 Yes,routinely 2 Yes,occasionally 3 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 WEB/MAILONLY:Notsure/PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank a. Electronicorderingoflaboratorytests

53

b. Electronicalertsorpromptsaboutapotentialproblemwithdrugdoseordruginteraction

54

[NEWSCREEN]BASE: ALLRESPONDENTS[Modified2012—the“(Note:Donotincludefax.)”isnewinIHP2015;Q1010’09,Q1215’12]isnewinIHP2015][IHP2012,2009] 26. Areyouabletoelectronicallytransferprescriptionstoapharmacy? WEB/MAILONLY:(Note:Donotincludefax.) PHONEONLY:PleasedoNOTincludefax 1 Yes 2 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:BlankQ27–deleted–01/28/15[NEWSCREEN]BASE: ALLRESPONDENTS[PN:SETUPASAGRID.ITEMS(a‐b)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.][D.Modified2012‐1)"Note"wasaddedtotheinstructioninthequestionin2015,2)Phoneonlyinstructionaddedin2015,3)itemBaddedtheword"results"totheendoftheitemin2015;Q1220‘12]AdditionallyperVårdanalys,theyfoundwhenreviewingprevioustranslationsthewordANYwasleftoutoftheSwedishquestioninearliertranslations.Theywillcorrectthisinthisversion.[IHP2012] 28. Canyouelectronicallyexchangethefollowingwithanydoctorsoutsideyour

practice? (WEB/MAILONLY:Note:Donotincludefax.) PHONEONLY:PleasedoNOTincludefaxasamethodforthiselectronicexchange

ofinformation. 1 Yes 2 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 WEB/MAILONLY:Notsure/PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank a. Patientclinicalsummaries b. Laboratoryanddiagnostictestresults

55

Q28a–deleted–01/28/15[NEWSCREEN]BASE: ALLRESPONDENTS[PN:SETUPASAGRID.ITEMS(a‐b)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.](Questiontextmodified;Q1135’12)(IITEMA–Q1135Item2from2012)[ITEMB‐NEW2015] 28b. Pleaseindicatewhetheryourpracticeofferspatientstheoptionto: 1 Yes 2 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 WEB/MAILONLY:Notsure/PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank a. Emailaboutamedicalquestionorconcern b. Viewonline,download,ortransmitinformationfromtheirmedicalrecord

56

[NEWSCREEN]BASE: ALLRESPONDENTS[PN:SETUPASAGRID.ITEMS(a‐f)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).THEPHRASECOMPUTERIZED?”SHOULDAPPEARABOVETHETWOCOLUMNSONTHERIGHTALLCOLUMNSSHOULDBETHESAMEWIDTH.][Similarto2009and2012‐1)Questiontextisdifferent,2)ResponseoptionshavebeenmodifiedforPHONE,3)2015itemA=2012itemA,2015itemB=2012itemC,2015itemC=2012itemE,2015itemD=2012itemD,2015itemE=2012itemF,2015itemF=2012itemG;Q1020‐Q1055’09,Q1060‐Q1125‘12]AdditionallyperVårdanalys,thiswastranslatedas“Cantheinformationsystem(i.e.EMR)yourpracticeusesgeneratethefollowinginformationaboutyourpatients"[QuestiontextModifiedIHP2012;ItemsAandCIHP2012,2009;ItemsBandDIHP2012,2009,2006;ItemEIHP2012;ItemFIHP2012modified] 29. Canyourpracticegeneratethefollowinginformationaboutyourpatientsusinga

[IFAUS/NZ(Q500=1,6,DISPLAY:“computerised”IFELSE,(Q500=2‐5,7‐11),DISPLAY:“computerized”]process?


code 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank a. ListofpatientsbydiagnosisWEB/MAILONLY:(e.g.,diabetesorcancer)PHONE

ONLY:suchasdiabetesorcancer b. ListofpatientswhoaredueoroverduefortestsorpreventivecareWEB/MAIL

ONLY:(e.g.,fluvaccinedue)PHONEONLY:suchasfluvaccinedue c. Listofallpatientstakingaparticularmedication d. ListofallmedicationstakenbyanindividualpatientWEB/MAILONLY:(including

thosethatmaybeprescribedbyotherdoctors)PHONEONLY:includingthosethatmaybeprescribedbyotherdoctors

e. ListofalllaboratoryresultsforanindividualpatientWEB/MAILONLY:(includingthoseorderedbyotherdoctors)PHONEONLY:includingthoseorderedbyotherdoctors

f. Aclinicalsummaryforeachvisittogivetothepatient

57

[NEWSCREEN]BASE: ALLRESPONDENTS[PN:SETUPASAGRID.ITEMS(a‐d)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.][Similarto2009and2012‐Questiontextisdifferent(itemsAthroughDarethesamesince2009);Q1060’09,Q1130‘12]AdditionallyperVårdanalys,thetextfor"remindernotices"(itemA)wasslightlychangedtomatchterminologyusedinhealthcareinthe2015questionnaire.[HauteAutoritédeSanté,del’AssuranceMaladieprocededwithminorchangesatthisquestionsothatitbettermatchestheEnglishversionwithoutaffectingthemeaning–themainquestiontext,andtextforitemsBandDweremodified.][ModifiedIHP2012] 30. Arethefollowingtasksroutinelyperformedinyourpracticeusinga

computerizedsystem? 1 Yes 2 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank a. Patientsaresentremindernoticeswhenitistimeforregularpreventiveorfollow‐

upcareWEB/MAILONLY:(e.g.,fluvaccineorHbA1cfordiabeticpatients)PHONEONLY:suchasfluvaccineorHbA1cfordiabeticpatients

b. Alllaboratorytestsorderedaretrackeduntilresultsreachclinicians c. Youreceiveanalertorprompttoprovidepatientswithtestresults d. Youreceiveareminderforguideline‐basedinterventionsand/orscreeningtests

58

SECTIONH:MEASURINGPRACTICEIMPROVEMENT[NEWSCREEN]BASE: ALLRESPONDENTS[PN:SETUPASAGRID.ITEMS(a‐d)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.][Similarto2012–Questiontextisthesame,however,intermsoftheitems:1)ItemDin2015ismodifiedfromItem4in2012,2)PHONEonlyadaptationsatitemAtoread“suchas”;Q1100’09,Q1305‘12][ItemDISNEWin2015]AdditionallyperVårdanalys,Sameasforquestion30.AnditemBhasalsobeenslightlychangedtomatchterminologyusedinhealthcare.[HauteAutoritédeSanté,del’AssuranceMaladieprecededwithminorchangesattheitemssothattheybettermatchtheEnglishversionwithoutaffectingthemeaning.](Theresponseoptionsseemtohavebeenscrambledin2012asperthefollowingnoteinthe2012Frenchquestionnaire“Enquêteur:citer,uneseuleréponsepossible,rotationaléatoiredessousquestions”)(Thetextforitem‘c’wasmissingintheFrenchversionofthe2012instrument)[ItemAIHP2012,2009,2006;ItemBIHP2012,2009;ItemCIHP2012,ItemDISNEWin2015] 31. Doestheplacewhereyoupracticeroutinelyreceiveandreviewdataonthe

followingaspectsofyourpatients’care? 1 Yes 2 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank a. ClinicaloutcomesWEB/MAILONLY:(e.g.,percentofdiabeticsorasthmaticswith

goodcontrol)PHONEONLY:suchaspercentofdiabeticsorasthmaticswithgoodcontrol

b. Surveysofpatientsatisfactionandexperienceswithcare c. Patients’hospitaladmissionsoremergencydepartmentuse d. PercentofpatientswhohavereceivedrecommendedpreventivecareWEB/MAIL

ONLY:(e.g.,paptest,immunizations,colonoscopies,mammograms,etc.)PHONEONLY:suchaspaptest,immunizations,colonoscopies,mammograms,andotherpreventivecare

59

[NEWSCREEN]BASE: ALLRESPONDENTS[Modifiedbutsamein2009and2012‐IHP2015isdifferentintermsofthephrase“yourown”beingadded;Q1105’09,Q1310‘12][IHP2012,2009] 32. Areanyareasofyourownclinicalperformancereviewedagainsttargetsatleast

annually? 1 Yes 2 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank[NEWSCREEN]BASE: ALLRESPONDENTS[Similarto2012–PHONEonlyverbiage“Wouldyousayroutinely,occasionallyorno?“wasaddedin2015;Q1110’09,Q1315’12][HauteAutoritédeSanté,del’AssuranceMaladieprocededwithminorchangesatthequestion‐textsothatitbettermatchestheEnglishversionwithoutaffectingthemeaning.Resultingfromthis,theresponseoptionswereupdatedtomatchthequestiontext.Additionally,responseoption4for“4.Vousn’êtespassûr”wasnotincluded][IHP2012,2009] 33. Doyoureceiveinformationonhowtheclinicalperformanceofyourpractice comparestootherpractices?PHONEONLY:Wouldyousayroutinely,occasionally orno? 1 Yes,routinely 2 Yes,occasionally 3 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response


60

[NEWSCREEN]BASE: ALLRESPONDENTS[PN:SETUPASAGRID.ITEMS(a‐c)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.][Modified2015–1)secondlineofquestiontextwasremovedin2015Web/Phone,2)ITEMCisnewin2012,3)UKpipeinatitemAadded;Q1120’09,Q1325/Q5000‘12]AdditionallyperVårdanalys,theywillinclude“healthcareinsurance”atitemsAandB,howevertheymentioned“ThewayitemaisputitisnotclearwhetherthequestionreferstothepublicSICKLEAVEinsurance(whichcausesdoctorsadministrativeworkcertifyingthatthepatientisorisnotabletowork)and/ortheyshouldthinkofonly(private)HEALTHCAREinsurances(about700000SwedeshaveaprivateHEALTHCAREinsurance).Themainpartofhealthcareistaxfundedandnotinsurancebased‐everyoneisentitledtohealthcarebasedontheirmedicalneeds.Minorchangesdonetotranslationbuttheproblempersists‐thiswillprobablyaffecthowrespondentsanswer”.[HauteAutoritédeSanté,del’AssuranceMaladieprocededwithminorchangesatthequestion‐textandtoitemCsothattheybettermatchtheEnglishversionwithoutaffectingthemeaning.][ItemAIHP2012;ItemBIHP2012,2009;ItemCISNEWin2015] 34. Howmuchofaproblem,ifany,istheamountoftimeyouoryourstaffspend…? (PHONEONLY:READLIST) 1 Majorproblem 2 Minorproblem 3 Notaproblem 4 WEB/MAILONLYNotapplicable/PHONEONLY:(V)Notapplicable 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank a. Onadministrativeissuesrelatedto[IFUK(Q500=10,DISPLAY:“medical”][IF

SWEDEN(Q500=8,DISPLAY:“healthcare”]insuranceorclaimingpayments b. Gettingpatientsneededmedicationsortreatmentsbecauseofcoverage

restrictions[IFSWEDEN(Q500=8,DISPLAY:“healthcareinsurance”] c. Reportingclinicalorqualityofcaredatatogovernmentorotherexternalentities

suchashealthinsuranceplans.

61

SECTIONI:PRACTICEPROFILEANDDEMOGRAPHICDATA[NEWSCREEN]BASE: ALLRESPONDENTS[PN:DECIMALSSHOULDBEALLOWED][PN:ALLOWRANGE0‐999][PN:Ifarespondententersanon‐numericvaluepleaseshowthefollowingerrormessage(“Pleaseenteranumericvalue).”][Modified2012–Pleasenotethattheaidtext“(Forexample,2fulltimedoctors=2.00FTE)”isnewinIHP2015;Q1200’09,Q2000‘12] 35. Howmanyfull‐timeequivalent(FTE)doctors,includingyourself,areinyour

practice? WEB/MAILONLY:(Forexample,2fulltimedoctors=2.00FTE) PHONEONLY:Forexample,2fulltimedoctorsisequivalentto2.00FTE (PHONEONLY:PROBEIFNOTSUREORDECLINE.IFSTILLNOTSUREENTER

9998FORNOTSUREAND9999FORDECLINETOANSWER.NON‐WHOLENUMBERSACCEPTED(e.g.,99.99))

ENTRYSHOULDBEOFLENGTHOF7,WITHLEADINGZEROSWHENNECCESARY. (e.g.For2fulltimedoctors,datatobereportedas:0002.00) ______________[PN:MEMOBOX]FTEDoctors 9996 MAILONLY(ASPARTOFBACKENDPROCEDURESASDESCRIBEDIN THEEDITINGANDCODINGMEMO):Invalid 9997 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐

responsecode 9998 PHONEONLY:(V)Notsure 9999 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank Q36–deleted–01/13/15

62

[NEWSCREEN]BASE: ALLRESPONDENTS[PN:DECIMALSSHOULDBEALLOWED][PN:ALLOWRANGE0‐168][PN:Ifarespondententersanon‐numericvaluepleaseshowthefollowingerrormessage(“Pleaseenteranumberbetween0.00‐168).”][Modifiedbutsamein2009and2012‐Onlyquestiontextisdifferent;Q1210’09,Q2015‘12][IHP2012,2009,2006] 37. Thinkingaboutyourmedicalpractice,estimatehowmanyhoursaweekyoutypically

work. (PHONEONLY:PROBEIFNOTSUREORDECLINE.IFSTILLNOTSURE,ENTER

998FORNOTSUREAND999FORDECLINETOANSWER.NON‐WHOLENUMBERSACCEPTED(e.g.,99.99)))

ENTRYSHOULDBEOFLENGTHOF7,WITHLEADINGZEROSWHENNECCESARY. (e.g.For2fullhours,datatobereportedas:0002.00) ______________[PN:MEMOBOX]hours 996MAILONLY(ASPARTOFBACKENDPROCEDURESASDESCRIBEDIN THEEDITINGANDCODINGMEMO):Invalid 997MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 998PHONEONLY:(V)Notsure 999PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank

63

[NEWSCREEN]BASE: ALLRESPONDENTS[PN:SETUPASAGRID.2columngrid.ITEMS(a‐c)SHOULDBEONTHEfarLEFT(DONOTDISPLAYLETTERS).Numbersshouldbethe2ndcolumn.ALLCOLUMNSSHOULDBETHESAMEWIDTH.][PN:ALLOWRANGE0‐100][PN:DECIMALSSHOULDBEALLOWED][PN:Ifarespondententersanon‐numericvaluepleaseshowthefollowingerrormessage(“Pleaseenteranumericvalue).”][Modifiedbutsamein2009and2012‐Questiontextisdifferent,itemsBandCaddedfor2015;Q1220’09,Q2020‘12][ItemAIHP2012;ItemsBandCARENEWin2015] 38. Inatypicalweek,aboutwhatpercentageoftimedoyouspendonthefollowing: WEB/MAILONLY:(Note:Doesnotneedtoaddto100%.) PHONEONLY:(IFNECESSARY:Doesnotneedtoaddto100%) (PHONEONLY:PROBEIFNOTSUREORDECLINE.IFSTILLNOTSURE:ENTER

998FORNOTSUREAND999FORDECLINETOANSWER) ENTRYSHOULDBEOFLENGTHOF7,WITHLEADINGZEROSWHENNECCESARY. (e.g.For2percent,datatobereportedas:0002.00) Percentoftime a Face‐to‐facecontactwithpatients ______________[PN:MEMOBOX] b Othercontactwithpatients(e.g.,emailorphone)______________[PN:MEMOBOX] c Administrativeissues ______________[PN:MEMOBOX] X WEB/MAILONLY:Blank 996MAILONLY(ASPARTOFBACKENDPROCEDURESASDESCRIBEDIN THEEDITINGANDCODINGMEMO):Invalid 997MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 998PHONEONLY[PN‐PLEASEALLOWTHISCODEPERITEMAthroughD]:(V)

Notsure 999PHONEONLY[PN‐PLEASEALLOWTHISCODEPERITEMAthroughD]:(V)

Declinetoanswer

64

[NEWSCREEN]BASE: ALLRESPONDENTS[PN:DECIMALSSHOULDBEALLOWED][PN:ALLOWRANGE0‐999][PN:Ifarespondententersanon‐numericvaluepleaseshowthefollowingerrormessage(“Pleaseenteranumericvalue).”][NEWin2015] 39. Onaverage,howmuchtimeareyouabletospendwithapatientduringaroutine[IF

UK(Q500=10,DISPLAY:“appointment”IFELSE,(Q500=1‐9,11),DISPLAY:“visit”]?

ENTRYSHOULDBEOFLENGTHOF7,WITHLEADINGZEROSWHENNECCESARY. (e.g.For2minutes,datatobereportedas:0002.00) ______________[PN:MEMOBOX]minutes 9996 MAILONLY(ASPARTOFBACKENDPROCEDURESASDESCRIBEDIN THEEDITINGANDCODINGMEMO):Invalid 9997 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐

responsecode 9998 PHONEONLY:(V)Notsure 9999 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank[NEWSCREEN]BASE: NONSWEDEN/SWITZERLANDRESPONDENTS(Q600=1‐7,10‐11)[Sameasin2012;Q1240’09,Q2040‘12][IHP2012,ModifiedIHP2009] 40. Howoldareyou? (PHONEONLY:READLIST) 1 Under35 2 35‐44 3 45‐54 4 55‐64 5 65orolder 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response


65

IFQ40=X,SHOWEM1,IFRESPONDENTSKIPSAGAIN,ALLOWSKIP.[NEWSCREEN]BASE: NONSWEDEN/SWITZERLANDRESPONDENTS(Q600=1‐7,10‐11)[Samesince2009;Q1245’09,Q2045‘12][IHP2012,2009,2006] 41. WEB/MAILONLY:Areyou… PHONEONLY:(DONOTASK.RECORDBYOBSERVATION.IFNOTSURE,PLEASE

ASK,“Areyou…?”) 1 Male 2 Female 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:BlankIFQ41=X,SHOWEM1,IFRESPONDENTSKIPSAGAIN,ALLOWSKIP.

66

[NEWSCREEN]BASE: ALLRESPONDENTS[Samesince2009‐‐InconsistencybetweentheIHP2012paperandmasterinstruments.Thepapersurveyread“rural”whereasthemasterquestionnairereads“ruralarea.;Q1235’09,Q2035‘12]AdditionallyperVårdanalys,theywilluseregistryinformationinsteadofthisquestionfortheiranalysis[IHP2012,2009,2006] 42. Whereisyourpracticelocated? (PHONEONLY:READLIST) 1 City 2 Suburb 3 Smalltown 4 Ruralarea 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank[NEWSCREEN]BASE: ALLRESPONDENTS[NEWIN2015] 43. Howstressfulisyourjobasa[IFNZ,UK(Q500=6,10,DISPLAY:“general

practitioner”IFELSE,(Q500=1‐5,7‐9,11),DISPLAY:“primarycarephysician”]? (PHONEONLY:READLIST) 1 Extremelystressful 2 Verystressful 3 Somewhatstressful 4 Nottoostressful 5 Notatallstressful 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response


67

[NEWSCREEN]BASE: ALLRESPONDENTS[PN:SETUPASAGRID.ITEMS(a‐d)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.][Modified2012‐1)questiontextisdifferent,2)ItemDwasaddedfor2015,3)ItemAremovedSwitzerlandpipe‐in,4)itemBupdatedpipe‐inforallcountriesexceptUK,France,andSwitzerlandandnowusestheword“of”insteadof“from”);Q2050‘12][ItemDISNEWin2015](PleasenotethatdatacollectedforitemDmaybenefitfrombeingassessedinconjunctionwithdataatQ24–aboutwhethertherespondentuseselectronicpatientmedicalrecordsinitspracticeornot)[QuestiontextIHP2012;ItemAIHP2012,2006;ItemsBandCIHP2012;ItemDISNEW] 44. Pleaseindicatehowsatisfiedyouarewiththefollowingaspectsofyourmedical

practice. (PHONEONLY:READLIST) 1 Verysatisfied 2 Satisfied 3 Somewhatdissatisfied 4 Verydissatisfied 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank a. Yourincomefrommedicalpractice b. Yourincomeincomparisontotheincomeof[IFUK(Q500=10,DISPLAY:

“consultants”IFSWEDEN(Q500=8,DISPLAY:“doctorsinspecialisthealthcare”IFELSE,(Q500=1‐7,9,11),DISPLAY:“specialistdoctors”]

c. Thetimeyouhavetospendperpatient d. Theelectronicmedicalrecordsystemyoucurrentlyuseinyourpractice

68

SECTIONJ:US‐ONLYQUESTIONSUS1–deleted–01/16/15[NEWSCREEN]BASE:US(Q500=11)[PN:Ifarespondententersanon‐numericvaluepleaseshowthefollowingerrormessage(“Pleaseenteranumberbetween1925‐2015).”][PN:ALLOWRANGE1925‐2015][NEW2015][NEWIN2015 US1a.Whatyeardidyoucompleteyourresidency? ______________[PN:MEMOBOX]Year 9996 MAILONLY(ASPARTOFBACKENDPROCEDURESASDESCRIBEDIN THEEDITINGANDCODINGMEMO):Invalid 9997 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐

responsecode X WEB/MAILONLY:Blank[NEWSCREEN]BASE:US(Q500=11)[Modifiedbutsamein2009and2012–onlydifferenceistheinclusionofthistext“Permanente,MayoClinic”;Q1415’09,Q1435‘12][IHP2012,2009] US2. Isyourpracticepartofalargerintegratedprovidersystem(e.g.,Kaiser

Permanente,MayoClinic,VA,etc.)? 1 Yes 2 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response


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[NEWSCREEN]BASE:US(Q500=11)[PN:SETUPASAGRID.ITEMS(a‐c)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.][Modified2012‐Bothquestiontextandresponseoptionsaredifferent(ItemsAandCarethesameasinIHP2012);Q1410‘12][IHP2012] US3. Howareyoupaidforseeingpatients? WEB/MAILONLY:(Pleaseselect“yes”or“no”foreachitem.) 1 Yes 2 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank a. Fee‐for‐servicebased b. Capitation c. Salarybased[NEWSCREEN]BASE:US(Q500=11)[PN:SETUPASAGRID.ITEMS(a‐c)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.][Modified2009‐Onlyquestiontextisdifferent(ItemsAandBarethesameasinIHP2009;ITEMCisNEWinIHP2015);Q1115‘09][IHP2009,2006] US4. PHONEONLY:Iamgoingtoreadyouafewstatements. Doyoupersonallyreceiveextrafinancialsupportorincentivesbasedonanyofthe

following? (Note:Thisincludesbonuses,specialpayments,higherfees,orreimbursements.) 1 Yes 2 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 WEB/MAILONLY:Notsure/PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank a. Highpatientsatisfactionratings b. Achievingcertainclinicalcaretargets

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QUS4ITEMc–deleted–01/28/15[NEWSCREEN]BASE:US(Q500=11)[NEW2015] US4a.MedicareandMedicaidofferincentivestopracticesthatdemonstrate“meaningful

useofhealthIT.”Areyoucurrentlyreceivingtheseincentivepayments? 1 Yes 2 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 WEB/MAILONLY:Notsure/PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank[NEWSCREEN]BASE:US(Q500=11)[PN:SETUPASAGRID.ITEMS(a‐b)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.][Modified2012‐Bothquestiontextandresponseoptionsaredifferent;Q1430‘12] US5. Isyourpracticecurrentlyparticipatinginthefollowing: 1 Yes 2 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 WEB/MAILONLY:Notsure/PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank a. AccountableCareOrganization(ACO) b. Patient‐CenteredMedicalHome(PCMH)orAdvancedPrimaryCarePractice

(APCP)

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[NEWSCREEN]BASE:US(Q500=11)[NEWIN2015] US6. Thinkingaboutthehealthcarelawthatwaspassedin2010,alsoknownasthe

AffordableCareAct(ACA)orObamacare,wouldyousaythatyouhavea: 1 Veryfavorableopinion 2 Somewhatfavorableopinion 3 Somewhatunfavorableopinion 4 Veryunfavorableopinion 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response


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SECTIONK:CAN‐ONLYQUESTIONS[NEWSCREEN]BASE:CANADAONLY(Q500=2)[PN:SETUPASAGRID.ITEMS(a‐c)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.] CAN‐1. Doesyourpracticeofferanyofthefollowingmeansofelectronic

communicationforpatients? 1 Yes 2 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 WEB/MAILONLY:Notsure X WEB/MAILONLY:Blank a. Requestappointmentsorreferralsonline b. Requestrefillsforprescriptionsonline c. Viewtestresultsonasecurewebsite[NEWSCREEN]BASE:CANADAONLY(Q500=2) CAN‐2. Whatistheprimarysettingofyourpracticesite? (Pleaseselectone.) 1 Aprivatesolopractice 2 Aphysiciangrouppractice 3 Communityclinic/healthcentre 4 Hospital‐basedpractice 6 Other 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code X WEB/MAILONLY:Blank

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[NEWSCREEN]BASE:IFNOTINPRIVATESOLOPRACTICE(IFCAN‐2=2‐7ANDQ500=2) CAN‐3. Howsatisfiedareyouwithhowmembersofthepracticeshareinformation

aboutpatientstofacilitatecollaborativecare? 1 Verysatisfied 2 Satisfied 3 Somewhatdissatisfied 4 Dissatisfied 5 Notapplicable 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code X WEB/MAILONLY:Blank[NEWSCREEN]BASE:CANADAONLY(Q500=2)CAN‐4. Isyourpracticepartofaprimarycaremodelsupportedbypublicfunding(e.g.,GMF

orCliniques‐réseauinQuébec,FamilyHealthTeamsinOntario,PrimaryCareNetworksorfamilycareclinicsinAlberta,etc.)?



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SECTIONL:GERMANY‐ONLYQUESTIONS[NEWSCREEN]BASE:GERMANYONLY(Q500=4) GER‐1. Die finanziellen Anreize zur Delegation ärztlicher Leistungen an

qualifizierte Medizinische Fachangestellte (MFA) sind ausreichend. 1 Ja 2 Nein 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code X WEB/MAILONLY:Blank[NEWSCREEN]BASE:GERMANYONLY(Q500=4) GER‐2. Es gibt geeignete Weiterbildungsangebote in meinem Fachgebiet für die

Qualifizierung von MFAs zur Übernahme von bisher ärztlichen Tätigkeiten. 1 Ja 2 Nein 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code X WEB/MAILONLY:Blank[NEWSCREEN]BASE:GERMANYONLY(Q500=4)[PN:SETUPASAGRID.ITEMS(a‐f)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.] GER‐3. Welche ärztlichen Aufgaben könnten speziell weitergebildete MFAs auf

Anweisung selbstständig ausführen? 1 Stimmegarnichtzu 2 Stimmeehernichtzu 3 Teils‐teils 4 Stimmeeherzu 5 Stimmevollundganzzu 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code X WEB/MAILONLY:Blank a. Durchführung von Routinehausbesuchen bei chronisch kranken Patienten b. Definierte Untersuchungen (z.B. Fußinspektion bei Diabetikern) c. Medikamentenanamnese einschließlich der Befragung zu Nebenwirkungen d. Selbständige Durchführung von Injektionen und Impfungen

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e. Selbständige Durchführung von Verbandswechsel f. Beratung und Schulung von Patienten und Angehörigen [NEWSCREEN]BASE:GERMANYONLY(Q500=4)[PN:SETUPASAGRID.ITEMS(a‐d)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.] GER‐4. Die Delegation ärztlicher Leistungen an speziell weitergebildeten MFAs

erfordert... 1 Stimmegarnichtzu 2 Stimmeehernichtzu 3 Teils‐teils 4 Stimmeeherzu 5 Stimmevollundganzzu 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code X WEB/MAILONLY:Blank a. … eine Neuausrichtung der Aufgabenverteilung im Praxisteam b. …eine Einführung einer neuen Versorgungsebene für nichtärztliche

Gesundheitsberufe verbunden mit der Zuweisung neuer Rollen an nichtärztliche Gesundheitsberufe

c. … ausreichend finanzielle Anreize zur Delegation ärztlicher Leistungen d. … ausreichend hochwertige Weiterbildungsangebote für MFAs [NEWSCREEN]BASE:GERMANYONLY(Q500=4) GER‐5. Die Delegation ärztlicher Leistungen an speziell weitergebildete MFAs

wirkt sich meiner Meinung nach auf die ärztliche Tätigkeit folgendermaßen aus:

1 Man hat mehr Zeit für die ärztlichen Tätigkeiten 2 Man hat unverändert viel Zeit für die ärztlichen Tätigkeiten 3 Man hat weniger Zeit für ärztliche Tätigkeiten (z.B. aufgrund notwendiger

Kontrollen zur Qualitätssicherung in der Delegation) 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response


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[NEWSCREEN]BASE:GERMANYONLY(Q500=4)[PN:SETUPASAGRID.ITEMS(a‐e)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.] GER‐6. Die Delegation ärztlicher Leistungen an speziell weitergebildete MFAs

wirkt sich meiner Meinung nach auf die Versorgung von Patienten folgendermaßen aus:

1 Stimmegarnichtzu 2 Stimmeehernichtzu 3 Teils‐teils 4 Stimmeeherzu 5 Stimmevollundganzzu 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code X WEB/MAILONLY:Blank a. Die Qualität der Versorgung wird verbessert b. Die Koordination der Versorgung wird verbessert c. Die Zufriedenheit der Patienten mit der Versorgung wird verbessert d. Die Therapie-Adhärenz der Patienten wird positiv beeinflusst e. Die Patientensicherheit wird erhöht

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SECTIONM:NORWAY‐ONLYQUESTIONS[NEWSCREEN]BASE:NORWAY(Q500=7)[PN:SETUPASAGRID.ITEMS(a‐c)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.] NOR‐1. Nowwewouldliketoasksomequestionabouthealthcareforcancerpatients,

andyouropiniononaccessandcoordinationofcancercare.Pleasethinkaboutyourexperiencesfromthepast12months.

1 Always 2 Often 3 Sometimes

4 Rarely 5 Never 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 Donotknow 9 Blank/Noanswer a. Howoftendoyoufeelthatthewaitingtimefromreferralofpatientsuntilthefirst

consultationissatisfactory? b. Howoftendoyoufeelthatcommunicationwiththehospitalduringthe

examinationandtreatmentofpatientsissatisfactory? c. Howoftendoyoufeelthatcommunicationwiththehospitalfollowingthe

dischargeofpatientsissatisfactory?

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SECTIONN:SWEDEN‐ONLYQUESTIONS[NEWSCREEN]BASE:SWEDEN(Q500=8) SWED‐1. Towhatextentcanpatientsatyourpracticechooseapermanentpersonal

doctor? 1 Always 2 Often 3 Sometimes

4 Rarely 5 Never 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code X WEB/MAILONLY:Blank [NEWSCREEN]BASE:SWEDEN(Q500=8)[PN:SETUPASAGRID.ITEMS(a‐c)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.] SWED‐2. Towhatextentdoyou,inyourcontactswithothercaregivers,have 1 Toahighextent 2 Tosomeextent 3 Toasmallextent

4 Notatall 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code X WEB/MAILONLY:Blank a. themandaterequiredtocoordinateandplanthecareofyourpatients? b. thetimerequiredtocoordinateandplanthecareofyourpatients? c. thecommunicationchannelsrequiredtoplanandcoordinatethecareofyour

patients? d. theITsystemsrequiredtocoordinateandplanthecareofyourpatients?

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[NEWSCREEN]BASE:SWEDEN(Q500=8) SWED‐3. Towhatextentdoyouperformpatient‐orientedtasksthatotherhealthcare

professionalscouldperforminordermakegreaterbenefitofyourskillsasadoctor?

1 Toahighextent 2 Tosomeextent 3 Toasmallextent

4 Notatall 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response


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SECTIONO:SWITZERLAND‐ONLYQUESTIONS[NEWSCREEN]BASE:SWITZERLAND(Q500=9) SWI‐1. Doesyourpracticereserveanytimeduringthedaytooffersame‐day

appointments(alsocalled“openaccess”)? 1 Yes 2 No 8 Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank [NEWSCREEN]BASE:SWITZERLAND(Q500=9)[PN:SETUPASAGRID.ITEMS(a‐c)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.] SWI‐2. Pleaseindicatehowsatisfiedyouarewiththefollowingexperiences. 1 Verysatisfied 2 Somewhatsatisfied 3 Somewhatdissatisfied

4 Verydissatisfied 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank a. Thequalityofyoureducationandtraining b. Collaboratingwithspecialistsyourpatientssee c. Collaboratingwiththehealthprofessionalsthatinteractwithyourpatientsin

hospitalsettings[NEWSCREEN]BASE:SWITZERLAND(Q500=9) SWI‐3. Howoftendoyouparticipateinqualitycontrolcircles/qualityimprovement

groups? 1 Weekly 2 Severaltimesamonth 3 Monthly 4 Severaltimesayear 5 Never 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank

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[NEWSCREEN]BASE:SWITZERLAND(Q500=9) SWI‐4. DoGPsmanageanemergencyservicethatisattachedtoahospital,inyour

EmergencyArea? 1 Yes 2 No 8 WEB/MAILONLY:Notsure/PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank [NEWSCREEN]BASE:SWITZERLAND(Q500=9) SWI‐5. Areyouacceptingnewpatients? 1 Yes 2 No 8 WEB/MAILONLY:Notsure/PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank [NEWSCREEN]BASE:SWITZERLAND(Q500=9) SWI‐6. Whatistheprimarysettingofyourpracticesite? (Pleaseselectone.) 1 Aprivate(solo)practice 2 Aphysiciangrouppractice 3 Ambulatorycenterorclinicaffiliatedwithhospital 4 Walk‐incarecenter–sometimescalledretailclinic 7 Other(pleasespecify) 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank [NEWSCREEN]BASE:SWITZERLANDANDSAMPLE‐AGE=60+(Q500=9ANDQ573=60+) SWI‐7. Doyouhaveasuccessorforyourpractice? 1 Yes 2 No 8 WEB/MAILONLY:Notsure/PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank

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[NEWSCREEN]BASE:SWITZERLANDANDSAMPLE‐AGE=60‐64(Q500=9ANDQ573=60‐64) SWI‐8. Willyoustopworkingafterbecoming65yearsold? 1 Yes 2 No 8 WEB/MAILONLY:Notsure/PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank [NEWSCREEN]BASE:SWITZERLAND(Q500=9) SWI‐9. Ingeneral,howoftendoyourpatientshavedifficultiesunderstandingthe

informationyougivethemsuchas:howtotakeamedicationyouprescribeorinstructionsaboutsymptomstowatchfororwhentoseekfurthercare?

1 Often 2 Sometimes 3 Rarely 4 Never 8 WEB/MAILONLY:Notsure/PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank [NEWSCREEN]BASE:SWITZERLANDANDOFTEN/SOMETIMESPATIENTSHAVEDIFFICULTYUNDERSTANDINGINFORMATIONGIVEN(Q500=9ANDSWI‐9=1or2)[PN:SETUPASAGRID.ITEMS(a‐b)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.] SWI‐10. Howdoyoumakecertainthatyourpatientsunderstandtheinformationyou

givethem?Doyou… 1 Yes,routinely 2 Yes,occasionally 3 No 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank a. Askyourpatientswhethertheyunderstandtheinformationyouprovided? b. Askyourpatientstorepeattheinstructionsyougavethem?

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[NEWSCREEN]BASE:SWITZERLAND(Q500=9) SWI‐11. Doyouhavepatientswithwhomacommunicationinoneofthelanguagesof

thecountryisnotpossible? 1 Yes 2 No 8 WEB/MAILONLY:Notsure/PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank [NEWSCREEN]BASE:SWITZERLAND(Q500=9ANDSWI‐11=1)[PN:SETUPASAGRID.ITEMS(a‐f)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.] SWI‐12. Whenthishappens,whatresourcesareusedinyourpracticetoovercome

communicationbarriers? 1 Always 2 Often 3 Sometimes

4 Rarely 5 Never 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank a. Deliveryofwritteninformation/instructionsinhisownlanguagetothepatient b. On‐siteinterpretingwithacommunityinterpreter c. Telephoneinterpreting d. Interpretingwiththeaidoffamilymembers e. Interpretingwiththeaidofpracticestaff(incl.doctorhimself) f. Usesymbols/drawingsorotherutilities

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[NEWSCREEN]BASE:SWITZERLAND(Q500=9)[PN:SETUPASAGRID.ITEMS(a‐d)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.] SWI‐13. Asyoumayknow,newlyimplementedmeasuresandinstrumentsarebeing

implementedwithgoalofimprovingcoordinationbetweenhealthcareprofessionals.Doyoubelievethat:

(Pleaseselect“yes”or“no”foreachitem.) 1 Yes 2 No 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank a. Healthcareproviderswillviewtheuseoftreatmentplansandguidelinesasaloss

oftherapeuticfreedomandautonomyofaction,yesorno? b. Increasedtransparencyintheareasofqualityassuranceandauditabilityof

providedservicesmayleadtouncertainty,yesorno? c. Thefinancialandpersonnelexpendituresforthenecessaryprocessmodifications

aretoohigh,yesorno? d. Patientpathwaysordiseasemanagementprogrammescanrestrictthepatients’

freedomofchoice,yesorno?

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SECTIONL:UK‐ONLYQUESTIONS[NEWSCREEN]BASE:UKONLY(Q500=10)[PN:SETUPASAGRID.ITEMS(a‐c)SHOULDBEONTHELEFT(DONOTDISPLAYLETTERS).ALLCOLUMNSSHOULDBETHESAMEWIDTH.] UK‐1.Inthepast12months,haveyouparticipatedinasignificanteventrevieworaudit

(SEA)foranyofthefollowing?: 1 Yes 2 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 WEB/MAILONLY:Notsure/PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank a. Clinicalincident(e.g.,asignificantmisseddiagnosis) b. Administrativeincident c. Patientcomplaints[NEWSCREEN]BASE:ANYUK‐1a‐c=1) UK‐1d. DidanyoftheSEAsinwhichyouparticipatedinthepast12monthsleadto

discussionsabouthowtopreventsimilarincidentsorcomplaintsfromhappeninginthefuture?


code 8 WEB/MAILONLY:Notsure/PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank [NEWSCREEN]BASE:UKONLY(Q500=10) UK‐2.Inthepast12months,haveyoubeeninvolvedinanyactivitiesintendedtoimprove

qualityingeneralpractice? 1 Yes 2 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 WEB/MAILONLY:Notsure/PHONEONLY:(V)Notsure

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9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank[NEWSCREEN]BASE:UKONLY(Q500=10) UK‐3.Inthepast12months,haveyouparticipatedinrevalidation? 1 Yes 2 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 WEB/MAILONLY:Notsure/PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank[NEWSCREEN]BASE:UK‐3=1) UK‐3a. Whenyouparticipatedinrevalidation,wastheeffectonyourwork: 1 Verypositive 2 Somewhatpositive 3 Noimpact 4 Somewhatnegative 5 Verynegative 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 WEB/MAILONLY:Notsure/PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank[NEWSCREEN]BASE:UKONLY(Q500=10) UK‐4.Hasthestressofyourworkmadeyouillinthelast12months? 1 Yes 2 No 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response


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[NEWSCREEN]BASE:UKONLY(Q500=10) UK‐5.Infiveyears,doyouintendto: 1 Continueingeneralpractice 2 Retirefromallwork 3 Leavemedicineforadifferentcareer 4 Continueinmedicinebutleavegeneralpractice 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response


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[NEWSCREEN]BASE:CANADA,FRANCE,SWITZERLANDANDTHEUS(Q500=2,3,9,11)(C.Samesince2009;Q1250’09,Q3000‘12) Q3000. Wearenearlyfinished.Wouldyoulikeustosendyouasummaryofthesurvey

highlightsviaemail? 1 Yes 2 No 3 (USANDCANADAONLY)Yesbutdidnotprovideanemailaddress 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code 8 PHONEONLY:(V)Notsure 9 PHONEONLY:(V)Declinetoanswer X WEB/MAILONLY:Blank[NEWSCREEN]BASE:‘CANADA,FRANCE,SWITZERLANDORTHEUSANDSAID‘YES’TOWANTINGSURVEYHIGHLIGHTSENTVIAEMAIL[(Q500=2,3,9,11)AND(Q3000=1)](C.Samesince2009;Q2127’09,Q3001‘12)(Emailaddressesexcludedfromdatafileduetoconfidentialitypurposes) Q3001 Pleaseprovideyouremailaddresssothatwemaysendyouasummaryofthe

surveyhighlights. EnterEmailAddress[NEWSCREEN]BASE: ALLAUS/NZRESPONDENTS(Q500=1orQ500=6)[NEW2015]

QINC1. Wouldyouliketoreceivethehonorariumof$50(cheque)foryourcontribution tothisimportantresearch?

1 Yes,please 3 No,donotwantthe$50 7 MAILONLY(ASPARTOFBACKENDPROCEDURESONLY):Multiple‐response

code X BlankP.N.‐PLEASESENDAUTOMATEDEMAILTOe‐[email protected]

LINKANDPASSCODEFORTHECOMPLETEDINTERVIEW ANDTEXTFOREITHER

o “YES,ACCEPTEDHONORARIIUM”(1)o “NO,DIDNOTACCEPTHONORARIUM”(r)ORo Skippedthisquestion(x)

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