2015 Aus & NZ Business Franchise Directory

D I R E C T O R YFRANCHISE1800 LISTINGS THE MOST COMPREHENSIVE GUIDE

D I R E C T O R Y2015

2015

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Welcome to the 2015 edition of the Australia and New Zealand Business

Franchise Directory.

This Directory is here to guide you through all the stages of your franchise journey. Inside you will find informative articles starting from ‘What is Franchising’, followed by chapters on franchise legislation, required documentation, due diligence, lease legislation, employing staff for the first time, succession planning, marketing and also mediation. We finish with chapters from the Franchise Council of Australia and Franchise Association of New Zealand, both of which have provided comprehensive information about their respective organisations and the benefits of membership.

Purchasing your first franchise is only the start of a continuous journey in business ownership and we have included chapters that ask if franchising is right for you and also how having the right mentality can start you on the road to success.

EditorFrom the

In addition to the collection of educational articles, the back of the Business Franchise Directory features an array of information. It highlights the many types of franchise systems available, as well as franchising professionals and helpful resources.

Whether you are simply investigating the different types of franchises available or about to become a franchisee for the first time, this Directory will be a great source of information. We hope you enjoy your journey to becoming a member of the Australian and New Zealand franchise community.

Joanne Tuffy

1800 BusiNEsslistiNgssee page 81 for categories

CONTENTS

WhAt is FrANchisiNg?

Professor Lorelle Frazer is Director of the Asia-Pacific Centre for Franchising Excellence at Griffith University, and has been actively involved in franchising research and sectoral policy initiatives for more than 15 years.

Lorelle is one of the world’s leading franchising researchers and co-author of the Franchising Australia surveys. She also lectures in franchising and is a member of the ACCC Franchising Consultative Panel. Her research is used to drive positive policy reform.

The first person in Australia to complete a PhD in franchising, Lorelle also mentors franchising PhD candidates.

FrANchisE coDE At A glANcE

Dr Michael Schaper is Deputy Chair of the Australian Competition and Consumer Commission— the agency responsible for enforcing the Franchising Code of Conduct and educating franchising participants about their rights and obligations.

Dr Schaper is an Adjunct Professor with Curtin University in Western Australia, and chairs the advisory board of Griffith University’s Asia-Pacific Centre for Franchising Excellence. He is a previous president of the Small Enterprise Association of Australia & New Zealand, and has extensive experience in the area of small business. His previous roles include Small Business Commissioner for the ACT and Dean of Murdoch University Business School.

FrANchisiNg AND thE lAW

Robert Toth is a Partner of Marsh & Maher Lawyers, with over 25 years of experience in Franchise law. He is an Accredited Business Law Specialist with expertise in franchising, licensing and distribution and franchise dispute resolution (acting for both international franchisors and franchisees).

Robert has written numerous articles in various publications including The Australian Financial Review, The Australian and New Zealand Business Franchise Guide, Business Franchise and Asia Franchise & Business Opportunities magazines. Robert holds numerous memberships including the FCA, Franchise Association of New Zealand (FANZ) International Franchise Lawyers Association (IFLA) and the US Commercial Service.

hoW cAN AN AccouNtANt hElP?

Tim is a Director of Lanyon Partners Chartered Accountants and heads up their franchising division.

Tim has provided advice to, and acted for, many franchisees and franchisors, and is particularly active in advising on the purchase and set up of businesses.

CHAPTER 1

LoreLLe FrazerDirector, Asia-Pacific Centre for Franchising Excellence, Grif fith University.

PAgE 7

CHAPTER 2

Dr MichaeL SchaperDeputy Chair, ACCC

PAgE 11

CHAPTER 3

robert tothPar tner, Marsh & Maher Lawyers

PAgE 15

CHAPTER 4

tiM KiLhaMDirector, Lanyon Par tners Char tered Accountants

PAgE 21

CONTENTS

lEAsiNg coNsiDErAtioNs WhEN BuyiNg A FrANchisE

Jane, a member of the Law Institute of Victoria, is a Principal of Gable Lawyers, focusing on franchising, distribution and licensing both domestic and international plus protection of intellectual property. With over 11 years’ experience in all aspects of franchising, leasing, intellectual property and corporate law, Jane advises franchisors in all aspects of franchising; including drafting franchise agreements, disclosure documents plus other related ancillary documents; Franchising Code of Conduct and CCA compliance; acquisitions and disposal of businesses, protection of intellectual property, trademarks and registration of trademarks and drafting and advising on general commercial agreements.

is FrANchisiNg right For ME?

Robert Graham is the Managing Director of CEO Consulting and one of Australia’s leading Franchising and Licensing experts.

Robert specialises in developing new franchise systems and growing existing franchise businesses in Australia and International markets.

Formerly the Australian Head of Franchising for both ANZ Bank and Westpac Bank as well as the CEO of RAMS Home Loans and a Commercial Lawyer with Freehills, Robert now works privately with Franchise clients under the banner of his own firm, CEO Consulting.

DuE DiligENcE or iNstANt grAtiFicAtioN?

David Banfield was named President of the Interface organisation in 1991 and has played a significant part in the successful development and growth of Interface in North America and the other seven countries that Interface now operates in. His extensive background in financial services, including factoring, in many jurisdictions has been a key element for the Interface growth.

Based at the International Head Office in Canada, he continues to drive global franchise development for Interface.

succEssioN PlANNiNg For FrANchisEEs

Jason Gehrke is the Director of the Franchise Advisory Centre and has been involved in franchising for 20 years at franchisee, franchisor and advisor level.

He advises both potential and existing franchisors and franchisees, and conducts franchise education programs throughout Australia, and publishes Franchise News & Events, a fortnightly email news bulletin on franchising issues and trends.

CHAPTER 5

Jane Garber-roSenzweiGPrincipal, Gable Lawyers

PAgE 25

CHAPTER 6

robert GrahaMManaging Director, CEO Consulting

PAgE 29

CHAPTER 7

DaviD banFieLDPresident, Inter face Financial Group

PAgE 35

CHAPTER 8

JaSon GehrKeDirector, Franchise Advisory Centre

PAgE 39

CONTENTS

succEss stArts With hAviNg thE right MENtAlityTania Allen brings a wealth of experience and knowledge to every business owner and individual she coaches, trains and supports.

Tania founded Vision Alliance in 1999 with a vision to inspire, to empower and to make a difference to the lives of business owners and individuals worldwide! Tania is a sought after as a coach, consultant, speaker and trainer.

She holds many qualifications across a broad spectrum including franchising, business, marketing and NLP.

hiriNg NEW EMPloyEEs? – WhAt’s thE lAW?

Greg Jennings is the Director of the Education Resources Team at the Fair Work Ombudsman, Australia’s national workplace relations regulator. The Fair Work Ombudsman helps employers and employees understand and comply with workplace laws and improve their workplace practices.

For more information visit the Fair Work Ombudsman website at www.fairwork.gov.au or call the Fair Work Infoline on 13 13 94. The Fair Work Ombudsman’s website contains a number of helpful tools and resources for small business owners, including wage calculators, templates and the Online Learning Centre, which can help small business understand their obligations and improve their workplace productivity.

MArkEtiNg: thE crux oF grEAt succEss

Katherine began in business at 17, as National Administration Manager for the Jim’s Group with over 3,000 franchisees, went on to become Strategic Business Manager for Jim’s Antennas, owning Jim’s Dog Wash and finally became the General Manager for the Jim’s Cleaning Group.

A leading ActionCOACH franchisee from 2008 (ranked up to #13 worldwide), after 4 years she opened her own company Graceful Solutions, focusing on low cost local area marketing solutions for small business. She was Runner Up Franchise Women of the Year 2010 as well as a presenter at the FCA National Franchising Conference.

EFFEctivE FrANchisE rEcruitMENtSuzanne heads up the multi-disciplinary team of commercial consultants, lawyers and franchise recruiters at DC Strategy. She specialises in organisational behaviour, change management, culture and performance enhancement, business growth and transformation and conflict resolution in the franchise sector. A dynamic speaker who presents widely in the media, commercial and educational communities, she writes extensively about franchising in regular columns and specialist opinions in print and online business publications.

CHAPTER 9

tania aLLenFounder, Vision Alliance

PAgE 45

CHAPTER 10

GreG JenninGS Director, Education Resources Team, Fair Work Ombudsman

PAgE 49

CHAPTER 11

Katherine GraceDirector, Graceful Solutions Marketing

PAgE 53

CHAPTER 12

Suzanne JarzabKowSKaCEO, DC Strategy

PAgE 57

CONTENTS

MEDiAtioN through thE oFFicE oF thE FrANchisiNg MEDiAtioN ADvisEr

Hong-An King is the Assistant Mediation Adviser under the Franchising Code of Conduct for the OFMA.

Hong-An is a solicitor and accredited mediator. She liaises with lawyers and parties in dispute in relation to the mediation provisions of the Code, appoints mediators from a national panel and provides guidance to them as required. She assists parties to find appropriate ways to resolve their problems without necessarily having to go to court and facilitating straightforward solutions to help parties reach settlement.

rEADy to FrANchisE your BusiNEss?

Marwan Kojok is the Founder and Managing Partner of Baybridge Lawyers and is a leading authority in the franchising, licensing and distribution sectors. Marwan has a wealth of commercial, corporate and franchise experience, highly valued by SMEs, publicly listed companies and large businesses, both in Australia and internationally.

Co-writer Nasser Abdu, Executive Director of Baybridge Advisory, has over 18 years managing business growth strategies and initiatives both nationally and internationally. He has been implementing diverse projects from the ground up, with vast experience in every facet of strategic due diligence and executive management.

FrANchisiNg iN AustrAliAThe Franchise Council of Australia Limited (FCA) is the peak body for the $130+ billion franchise sector in Australia, representing franchisors, franchisees, service providers and advisors to the sector.

The FCA assists all stakeholders in Australian franchising in a variety of ways to ensure the sector is a vibrant place to do business.

The FCA is a nationally incorporated not-for-profit association. Membership is voluntary and is open to any individual or organisation involved in the franchising sector, including franchisees, franchisors, lawyers, accountants, banks, consultants, academics, publishers and many more.

FrANchisiNg iN NEW ZEAlANDGraham Billings has extensive senior level experience in both publishing and the corporate environment, working for companies including Wilson & Horton and Australian Provincial Newspapers. He was Managing Director of the Australian arm of a UK multi-national company and responsible for key revenue generation during his time at the Order of St John, Northern region.

Graham served as National Director of the Multiple Sclerosis Society of New Zealand prior to his current appointment as Executive Director of the Franchise Association of New Zealand, the peak body for the franchising sector.

CHAPTER 13

honG-an KinGAssistant Franchising Mediation Adviser, Office of the Franchising Mediation Adviser

PAgE 65

CHAPTER 14

Marwan KoJoKManaging Par tner, Baybridge Lawyers

PAgE 69

CHAPTER 15

the FranchiSe counciL oF auStraLia

PAgE 73

CHAPTER 16

GrahaM biLLinGSExecutive Director, Franchise Association of New Zealand

PAgE 77

FrANchisE listiNgs

PAgE 81

ProFEssioNAl sErvicEs listiNgs

PAgE 115

gloBAl FrANchisE AssociAtioNs

PAgE 128

iNDEx

PAgE 131

publisher: Colin Bradbury. [email protected]

eDiTOr: Joanne Tuffy. [email protected]

sAles DireCTOr: Vikki Bradbury. [email protected]

sAles & mArkeTing mAnAger: Kathleen Lennox. [email protected]

prODuCTiOn: [email protected]

ACCOunTs: Samantha Klimecki. [email protected]

Design: Jejak Graphics (03) 8790 8006

TO subsCribe: www.businessfranchiseaustralia.com.au or www.isubscribe.com.au

CGB PUBLISHING PO BOX 968 MT ELIZA, VICTORIA 3930 TEL: (03) 9787 8077 FAX: (03) 9787 8499 Email: [email protected] www.businessfranchiseaustralia.com.au www.businessfranchisenz.co.nz

The information and contents in this publication are believed by the publisher to be true, correct and accurate but no

independent investigation has been undertaken. Accordingly the publisher does not represent or warrant that the information

and contents are true, correct or accurate and recommends that each reader seek appropriate professional advice, guidance

and direction before acting or relying on all information contained herein. Opinions expressed in the articles contained in this

publication are not necessarily those of the publisher. The publication is sold subject to the terms and conditions that it shall

not be copied in whole or part, resold, hired out, without the express permission of the publisher.

SUPPLIERFORUM

D I R E C T O R YFRANCHISE1800 LISTINGS THE MOST COMPREHENSIVE GUIDE

D I R E C T O R Y2015

2015

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PuBlicAtioNs & hElPFul orgANisAtioNs

PAgE 130

Franchising?

Franchising is an efficient method of distribution of goods and services. since

its rapid expansion in the Asia-Pacific region in the 1980s, the franchising sector of most countries has continued to grow and mature. Franchising is itself a provision of services to facilitate the distribution of products.

Franchising is the ‘cloning’ of a successful business concept, enabling relatively inexperienced investors to operate under the umbrella of an established, proven system.

DEFiNitioN

Franchising: an agreement under which the franchisor grants exclusive rights to the franchisee for distribution and/or sale of the service or product, in return for payment and conformance to quality standards.

Under a franchise agreement the owner, producer or distributor of a service or product grants exclusive rights to an individual for the local distribution and/or

Professor lorelle Frazer, Director, Asia-Pacific centre for Franchising Excellence, griffith university.

chAPtEr 1

wHAT is

sale of the service or product, and in return receives some form of payment and conformance to quality standards.

It makes a big contribution to the Australian economy. We estimate it contributes about $144 billion to the Australian economy.

There are about 1100 or 1200 systems in Australia. By franchise systems we mean McDonald’s is a system, Eagle Boys Pizzas is a system. And within those systems there’s about 79,000 franchise units, so they’re the individually owned and operated units.

The common features of franchising is that the franchisor provides the know-how, trademarks, business support, training and development, and often trading area exclusivity in return for royalties (ongoing fees), other payments or compliance to rules and standards. Not all these characteristics need to be present for a business arrangement to be regarded as a franchise, however.

Australia is often coined the ‘franchise capital of the world’, because we’ve got a lot of franchising activity, a lot of franchise systems given the size

7

publisher: Colin Bradbury. [email protected]

eDiTOr: Joanne Tuffy. [email protected]

sAles DireCTOr: Vikki Bradbury. [email protected]

sAles & mArkeTing mAnAger: Kathleen Lennox. [email protected]

prODuCTiOn: [email protected]

ACCOunTs: Samantha Klimecki. [email protected]

Design: Jejak Graphics (03) 8790 8006

TO subsCribe: www.businessfranchiseaustralia.com.au or www.isubscribe.com.au

CGB PUBLISHING PO BOX 968 MT ELIZA, VICTORIA 3930 TEL: (03) 9787 8077 FAX: (03) 9787 8499 Email: [email protected] www.businessfranchiseaustralia.com.au www.businessfranchisenz.co.nz

8

of our population. However, when you compare that with the United States we’re dwarfed by a large nation like that. If you look at other nations which have got similar populations, say Canada, we certainly have more franchising activity here, and the UK.

Franchising is growing steadily all around the world. In Asia we’ll see a lot more soon, but at this stage Australia has a lot more franchises than say China or India, which of course have enormous populations.

Virtually anything can be franchised, and virtually anything is franchised. The most common are retail franchises and we tend to think typically of fast food as being the leader in that sector, but other types of retailing can be franchised – we have clothing, beauty therapy, fitness centres and many more.

The service sector is a growing area too, so you have home services such as dog-washing, car washing, business support services like bookkeeping franchises. Now we’re seeing professions being franchised – physiotherapy, psychology and so on. There’s very little that can’t actually be franchised.

Whilst the franchising sector covers

both service and retail industries, franchising itself is a service function. It can be argued that McDonald’s is in the business of franchising as well as that of fast food. Hamburgers are the tangible product with which consumers are concerned, but in addition, McDonald’s distributes the product through its franchise system, thus providing an intangible service to its thousands of franchisees.

chArActEristics oF thE FrANchisiNg ‘sErvicE’

The franchisor has a dual role of promoting and distributing its product (for example, fast food, accounting services, or lawn mowing) and administering the franchise system that supports its network of franchisees. The franchise system includes the brand name and intellectual property associated with the company as well as the start-up, ongoing and marketing assistance provided to franchisees and monitoring and quality control of the product. Under a franchising arrangement, the franchisee is the ‘customer’ of the franchisor and consumers are customers of the franchisee.

ADvANtAgEs AND DisADvANtAgEs oF FrANchisiNg

Whilst there are many benefits to the franchising concept, it is important to reflect on how franchising arrangements may affect both franchisees and franchisors. Below is a list of the main advantages and disadvantages of franchising from the point of view of both parties.

Advantages to the franchisor

• Used to increase the number of distribution units with a minimum capital investment required (and minimum risk to organisation).

• Manager (franchisee) of each unit is assumed to be highly motivated to maximise profits compared to an employee who has fixed salary and no personal investment in business.

• Locally owned franchise units provide access to local knowledge and become more readily acceptable to local communities.

• Franchisees are self–employed which reduces administrative and overhead expenditures for franchisor.

9

• Franchisees are contractually tied to the franchisor. They are often obliged to purchase equipment and/or supplies through the franchisor and to conduct business based on strictly developed business processes which gives franchisors some control over the operations of the organisation.

Disadvantages to the franchisor

• Franchisees only pay a percentage of profits to franchisor, which means that less profits go to the company than if the unit was company–owned.

• As franchisees are NOT employees it may be difficult to exercise tight control over them.

• Difficult to ascertain the exact level of business activity franchisee is producing if franchisee does not declare true levels.

• Provided the franchisee is operating within the terms of the contract, the franchisor has very little ability to ensure the franchisee operates more efficiently or effectively (difficult to improve performance of franchised unit).

• Unable to quickly modify strategies to exploit new market opportunities.

• The franchisee’s desire for independence may inhibit information feedback and channels of communication.

• Franchises are unable to (easily) localise operations and give personal attention and service and still maintain standardised product and presentation needed to give customers a sense of reliability and dependability.

• Difficult to recruit ideal franchisees.

Advantages to the franchisee

• Franchisee enjoys running a small business but may have access to economies of scale of a large company.

• Access to ongoing training, proven and tested systems, and professional advice.

• Product has a known and accepted trade name thus reducing the need to build brand equity.

• Costs and research needed to set up business are reduced by the franchisor who assists with site

selection, training and sometimes financing.

• The above advantages reduce the risk of failure to the franchisee.

• Access to continuous training and development as well as results of research and development.

• Receipt of market research and information updates relevant to business operations.

• Sometimes have rights to an exclusive territory, which usually means that if a second unit is required nearby due to sales growth, the original franchisee has the first option to purchase it.

• Franchisee experiences these advantages with a high degree of independence.

Disadvantages to the franchisee

• Regulations and controls over the franchise due to the standardised nature of franchising, leaves the franchisee with little opportunity to create personal touches.

• The franchised unit suffers if the franchisor mismanages the business or creates ill feeling in the community.

• Franchisors who oblige the franchisee to purchase equipment, products or services, may unduly increase prices.

• The franchise might not be as successful as the franchisor indicated or the franchisor might cause the business to go into bankruptcy over which the franchisee has no control.

• The franchisor might sell the franchise organisation, resulting in uncertainty and change.

• As the franchise is usually a specialised business, environmental changes may leave the business unable to adopt and change accordingly.

Professor Lorelle Frazer Director Asia-Pacific Centre for Franchising Excellence, Griffith University

w: www.franchise.edu.au

Call 1300 131 888 or visit: dominos.com.au/franchising

A proven and trusted brand that's passionate about pizza and people.

Australia and NZ's only pizza creation app and only real-time pizza tracker.

Innovative digital marketing with millions of customers assessable

via email and social media.

SUCCESS?

Ongoing training and support for franchisees and their teams.

Domino's is not just Australia and New Zealand's leading pizza brand – it's also one of the world's

most advanced digital retailers. So if you're looking for a franchise that delivers on your goals,

you can't go past Domino's.

Undisputed leaders in online ordering. Australia and NZ's first and most advanced

mobile ordering apps.

State of the art digital store management tools in the hands

of every franchisee.

Franchising offers the opportunity to be your own boss with the support and security of

an established business model.

However, being part of a franchise means you have to play by the rules of the system and you don’t have the same flexibility to make changes as an independent business does.

The mandatory Franchising Code of Conduct recognises that franchising success hinges on transparency, commitment and relationships.

In setting out the rights and obligations of both franchisors and franchisees, the Code acknowledges that the franchising relationship is a two-way street.

The Code also reflects the reality that like any relationship, it pays to start on the right foot, conflict needs to be dealt with and sometimes things can end unexpectedly.

PrE-ENtry trAiNiNg

The ACCC works to ensure franchise participants are aware of their rights and obligations under the Code.

Disputes can be reduced if prospective franchisees know their rights and obligations before they enter into a franchise agreement.

Since 2010, the ACCC has funded a free online pre-entry education program run by Griffith University.

The course has proven successful with more than 6,700 participants enrolled in the program.

Dr Michael schaper, Deputy chair, Australian competition and consumer commission

MAkiNg AN iNForMED DEcisioN

Whether it’s a franchise opportunity involving washing dogs, fixing computers or selling salad, the Franchising Code spells out some basic information requirements.

Franchisors have to provide you with a disclosure document containing financial information and details about the system.

This information allows you and your professional advisor to apply due diligence and make an informed decision about buying a franchise.

It also allows the franchisor to put all the requirements of the system on the table.

FrANchisE AgrEEMENt

The Code also requires franchisors to provide prospective franchisees with a copy of the franchise agreement – the contract that underpins each party’s rights and responsibilities.

11

chAPtEr 2

Franchising code

THE

AT A GLAnCE

Call 1300 131 888 or visit: dominos.com.au/franchising

A proven and trusted brand that's passionate about pizza and people.

Australia and NZ's only pizza creation app and only real-time pizza tracker.

Innovative digital marketing with millions of customers assessable

via email and social media.

SUCCESS?

Ongoing training and support for franchisees and their teams.

Domino's is not just Australia and New Zealand's leading pizza brand – it's also one of the world's

most advanced digital retailers. So if you're looking for a franchise that delivers on your goals,

you can't go past Domino's.

Undisputed leaders in online ordering. Australia and NZ's first and most advanced

mobile ordering apps.

State of the art digital store management tools in the hands

of every franchisee.

With 30 years experience in providing high quality business information, with a

particularly strong focus on franchising, our global presence allows opportunity

for international franchise marketing solutions.

Visit www.businessfranchiseaustralia.com.au to find out more

Business Franchise Australia & New Zealand

is part of the global network of CGB Publishing

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When an agreement is signed it becomes a legally binding contract between you and a franchisor. So, it is essential that you seek legal advice to explain what you are signing.

In fact, the Code requires you to provide a statement that you have sought independent legal, business or accounting advice. Alternatively, you can sign a statement that you have been told that this advice should be sought and have decided not to seek it.

tAkE A closEr look

When reviewing a disclosure document and the franchise agreement, pay close attention to:

• fees

• franchise territory

• site selection

• leasing arrangements

• training and support

• market expansion, and

• end of term arrangements.

DEAliNg With DisPutEs

The Code also deals with disputes. The Franchising Code states that parties should first try to resolve their dispute with each other.

If you can’t agree on an outcome within three weeks, the Code provides for mediation.

Mediation involves an informal negotiation between the parties facilitated by an independent third party.

Either party may refer a dispute to mediation. Once mediation is requested, it becomes mandatory for both sides to attend and to genuinely try to resolve the dispute.

The Office of the Franchising Mediation Adviser www.franchisingmediationadviser.com.au exists under the Code to provide a cost-effective dispute resolution service.

WhEN A FrANchisE ENDs

The Code requires a franchisor to inform a franchisee at least six months before the end of franchise agreement of its decision on whether or not to renew the agreement or enter into a new one.

The Code also spells out conditions around termination of the agreement.

For instance, if a franchisor wishes to terminate the franchise early because of a breach, they must give reasonable notice, say what needs to be done to fix it and allow reasonable time for this to occur. If a breach is fixed within this time, the franchisor will be unable to terminate the franchise on this ground.

gooD FAith

Recently, the Government introduced an obligation of good faith into the Code, which will apply from 1 January 2015. Fundamentally, good faith will require both parties to a franchise agreement to remain loyal to the contract they have entered into.

Acting for an ulterior purpose, or in a way that undermines or denies the other party the benefits of the contract, are examples of conduct that may qualify as bad faith. While good faith requires you to have regard to the rights and interests of the other party, it does not prevent you from acting in your own legitimate commercial interests. There is likely to be some uncertainty around the meaning of good faith in the franchising context until it is clarified further through the courts.

ENForciNg thE coDE

The Code has the full force of the law. The ACCC is responsible for enforcing the Code and has the power to investigate and prosecute breaches.

From 1 January 2015, the ACCC will have new powers to issue infringement

notices of $8,500 for body corporates (otherwise $1,700) and seek penalties up to $51,000 in the Federal Court for serious breaches of the Code.

These changes are likely to go unnoticed by franchisors and franchisees who do the right thing. However, the new powers will play an important role in achieving compliance with the Code.

Infringement notices will allow us to move swiftly to deal with what we believe to be breaches of the Code, while the court penalties will provide more teeth in deterring rogue operators.

While there will not be a moratorium period, we will apply our discretion in line with our Compliance and Enforcement Policy in deciding whether to take enforcement action.

As always, we will take a common sense approach to the use of our regulatory powers.

The ACCC will focus on particularly serious conduct, including breaches of the key pillars of the revised Code.

This will include failure to act in good faith, failure to provide a disclosure document, refusal to attend mediation and unlawful termination of a franchise agreement.

Dr Michael schaper Deputy Chair ACCC

P: 1300 302 021 w: www.accc.gov.au/franchising

13

With 30 years experience in providing high quality business information, with a

particularly strong focus on franchising, our global presence allows opportunity

for international franchise marketing solutions.

Visit www.businessfranchiseaustralia.com.au to find out more

Business Franchise Australia & New Zealand

is part of the global network of CGB Publishing




RETAIL: A RECIPE FOR

SUCCESS

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PAINTING THE FRANCHISE WORLD PINK

REALIZING THE DREAM


FINANCING YOUR FRANCHISE

Franchising

Email: [email protected] Phone: (03) 8631 7700 www.hudsonscoffee.com.au/franchising

BECOME A FRANCHISEE WITH US

CHANGE YOUR

BLENDWORK/LIFE

Franchising

selecting the right franchise for a franchisee can be daunting and even after significant

research there is a leap of faith by the franchisee that they have chosen a franchise system which will meet their expectations and provide a secure financial return.

Engaging your advisors early in the selection process will assist to minimise the risk. Your accountant and lawyer can assess the financial and legal risks and give you objective feedback so you can make an informed decision.

Seeking advice from a franchise specialist is the key.

robert toth, Partner, Marsh & Maher lawyers

AnD THE LAw

Once you are approved the franchisor will supply a

mountain of documents to review.

NEW FrANchisE coDE chANgEs 2015:

As a result of the 2014 review of the Franchise Code

of Conduct by the Federal Government a number of

changes come into effect as from 1st January 2015.

The new Code will impact on Franchise Agreements

entered into after the 1st October 1998. Franchisors

are given a grace period to revise and update their

Disclosure Documents by the 31st October 2015.

All references in this Article to the Code will be a

chAPtEr 3

15

Email: [email protected] Phone: (03) 8631 7700 www.hudsonscoffee.com.au/franchising

BECOME A FRANCHISEE WITH US

CHANGE YOUR

BLENDWORK/LIFE

16

reference to the New Code under the Competition & Consumer (Industry Codes – Franchising) 2014.

kEy DocuMENts:

The documents supplied as from 1 January 2015 will be:

• The New Information Statement to prospective franchisee highlighting risks and rewards of becoming a franchisee;

• A copy of the Franchising Code of Conduct;

• A Disclosure Document with attached supporting documents, lease and or license agreements;

• The proposed Franchise Agreement; and

• Clause 10 Legal, Business Advisor and Accountants advice certificates.

There is no substitute for a franchisee reading the documents and becoming familiar with them.

It is your contract setting out your key rights and obligations.

It is one thing to enter into a franchise relationship but it is not easy to walk away, so you really need to know not only the entry costs and ongoing obligations, but also the exit costs rights and obligations. Franchise agreements with Disclosure Documents are typically 50 to 100 pages and can be difficult to follow. They may appear to be in standard form; however the devil will always be in the detail.

There are numerous tricks and traps that an experienced franchise specialist will be able to identify. These could be in relation to financial obligations, minimum performance criteria, marketing, reporting, termination rights, right to assign and restraint provisions. All of these need to be carefully reviewed.

A franchise law specialist will focus on the important commercial and legal issues rather than recommend insignificant changes unlikely to be accepted by the franchisor or their legal advisors.

thE DisclosurE DocuMENt

The Disclosure Document must be in the form prescribed under Annexure 1 of the Code and set out the required material information, to assist a franchisee to make an informed decision.

The Disclosure Document sets out information such as:

a) The name of the franchisor, its associates and business experience of its directors and associates.

b) Any legal action taken against the franchisor or its directors.

c) Details of past and existing franchisees.

d) If the franchisor is a master franchisor similar information to (a) and (b) above.

e) Territory and Site selection policy.

f) Supply requirements including information about rebates or on-line sales restrictions.

g) Use of marketing and co-operative funds. A contentious area and the cause of much dispute which has been tightened up under the New Code.

h) Financing (if any) offered by the franchisor on an associate or agent including detail of any necessary working capital requirements or debt to equity ratio to be maintained.

i) The financial report of the franchisor company for each of the last two completed financial years together

with a statement signed by a director of solvency.

j) End of franchise term arrangements that is whether the Franchise Term will be extended and if so on what conditions.

k) Earnings information, of the franchised business, or franchise system.

The summary of the obligations of the franchisor and franchisee in the franchise agreement have now been removed under the New Code from the Disclosure Document.

NEW coDE 1 JANuAry 2015

Franchisors should ensure that the information is accurate, and gives realistic estimates where specific costs cannot be fixed.

Franchisors have until 31 October 2015 to update the Disclosure Documents to the new form required however we recommend franchisors update as soon as possible in the first quarter of 2015 to ensure early compliance and familiarity with the Code changes.

The ACCC can impose fines for breach of the Code of $8,500 per breach, and fines up to $51,000 in the Federal Court.

17

Franchisor’s compliance and record keeping will be ever more important to avoid fines and prosecution by the ACCC.

Franchisors should not exaggerate or embellish information in a Disclosure Document. Franchisors should be conservative and avoid giving franchisees unrealistic expectations.

We have seen statements in marketing and disclosure documents that state “we are the fastest growing franchise network in the industry with hundreds of satisfied franchisees”. A statement such as this when the franchise is a new franchise system with only one or two franchisees is blatantly misleading.

The Disclosure Document should enable a franchisee to:

1. Assess the franchisor, its history and whether it is a reputable system, one where there is little litigation against it and only nominal movement of franchisees in and out of the system;

2. Ascertain the entry costs and ongoing costs to the franchisee to become a franchisee;

3. See the key financial or non financial obligations of the franchisee, such as training compliance with policies and procedures and marketing; and

4. Study the financial position of the franchisor;

DisclosurE ProcEss

Clause 8 of the Code requires that a franchisor must create a disclosure that complies with the Code in the form signed by the franchisor or its director or agent.

The franchisor must update the Disclosure Document within four months of each financial year with some limited exceptions.

Clause 9 requires the franchisor to give a prospective franchisee a copy of the Code, the Disclosure Document and a copy of the Franchise agreement in the form to be signed at least 14 days before the franchisee:

• Enters into a franchise agreement or agreement to enter into a franchise agreement; or

• Makes any non refundable payment to the franchisor.

Clause 9(3) now clarifies the position that franchisors do not need to go

through the disclosure process yet again, where there are negotiations and changes to the franchisee agreement within the 14 day disclosure review period.

Any representations, promises or statements made by the franchisor or their agent in the course of the negotiations leading up to entry into the franchise agreement should be set out in the Disclosure Document, and signed by the franchisor.

The franchisor may in some cases provide a ‘representations certificate’ or separate statement as part of the package of franchise documents, setting the additional promises and concessions that have been discussed and agreed to.

14 DAy DisclosurE:

• On receipt of the documents, the franchisee is required to sign a Certificate acknowledging receipt of the documents, which commences the 14 day disclosure period. Neither party can contract out of the 14 day disclosure period.

• The New Code has removed some unnecessary red tape, however improves the balance of rights and obligations between franchisor and franchisee.

cooliNg oFF:

Under the Franchise Code any money paid by a franchisee within the 14 day disclosure period is fully refundable. This includes a deposit or document fee. After 14 days that sum is non-refundable to the extent they are referred to in the Disclosure Document.

The 14 day disclosure period should not be confused with the 7 day cooling off period, which commences from the date the franchisee enters into the agreement or makes any payment under the franchise agreement (whichever event first occurs).

The cooling off period only applies in relation to a new agreement and does not apply to a renewal, extension or transfer of an existing agreement.

thE FrANchisE AgrEEMENt

This is your contract setting out the grant of rights and obligations. They

are generally weighted in favor of the franchisor who is granting the rights.

It is often assumed by franchisees that the franchisor’s obligations set out in the agreement are positive obligations, however most agreements will state the franchise ‘may not’ or ‘must’ do certain things. This is a subtle but important difference.

FEEs PAyABlE to thE FrANchisor

initial Fees – franchise fee

Franchisees are required to pay fees upon signing the franchise agreement – this is often called the ‘Franchise Fee’ or an ‘Establishment Fee’. There may also be other fees payable before the franchisee commences operation for specific services, such as a ‘Training Fee’ or ‘Technology or Admin support fee’. These fees must set out in the Disclosure Document.

Royalty on sales

The franchisee will pay an ongoing ‘Royalty’ or ‘License Fee’. The fee is typically paid monthly or weekly, either as a percentage of the franchisee’s gross sales or gross revenue.

One issue to bear in mind is that the Royalty is based on gross revenue, not gross or net profit so franchisees need to do their financial analysis and determine whether the business or system is financially viable. The issues to consider are:

1. Can the franchisee as an owner operator take a responsible market wage out of the business to cover their effort?

2. Will the franchise be able to pay off the interest or monies borrowed to acquire it and provide a return on investment to the franchisee over time?

3. Is the franchisors business, brand, products or services a long term offering or just a passing consumer fad?

4. Is there likely to be any capital growth over time in the business?

note

Franchisees should ensure they have adequate financial support from their own bookkeepers or accountants as franchisors generally do not provide that support.

18

Franchisees should prepare cash flow projections and monitor their business performance. Ultimately the success or failure of a franchisees business is up to you, the franchisee, not the franchisor!

tErM AND rENEWAl

Franchise agreements generally run for a fixed term such as five or ten years. Some franchise agreements provide an option to renew the agreement for a further term, provided that the franchisee is not currently in default of its obligations under the agreement. There may be other conditions and costs to renew such as a renewal fee and refurbishing or fit out costs which need to be covered.

The new franchise agreement would be the franchisor’s then standard form which may have different terms to the original agreement.

stANDArDs, PoliciEs AND ProcEDurEs AND thE oPErAtioNs MANuAl

The vast majority of franchise agreements include provisions requiring franchisees to comply with the

franchisor’s operations and systems manual.

These policies and procedures may change throughout the franchise term. The franchisee will be required to adopt those changes at their own cost. The new Code now restricts the franchisor imposing undisclosed capital expenditure on franchisees.

Franchisees should ask to review the Operations Manual before entering into the franchise agreement.

oPErAtiNg costs

In addition to the initial fees, a franchisee will need to fund its own staff and operational costs. Often estimates set out in the Disclosure Document are very broad range, and actual costs may be greater. The franchisee may also be required to fund a three month deposit or bank guarantee for the premises lease.

working Capital

Franchisors often underestimate the working capital requirements for franchisees therefore franchisees should prepare their own cash flow projections, and allow a sensible amount of working capital for the first year of operation.

sitEs AND tErritoriEs

Mobile service franchises are increasing in popularity due to their low entry cost with rights to work within defined territory – listed as a number of postcodes, or marked on a map attached to the agreement (with for example a 5km radius). The territory may be exclusive, so that neither the franchisor nor other franchisees can operate in the territory, giving the franchisee some protection from competition.

Retail franchises (such as cafes or gyms) are generally granted for a specific site with no territory although they may have right to a marketing territory.

Usually, any exclusivity will be conditional on the franchisee complying with its obligations and meeting its minimum performance criteria.

Franchisees should understand the rights associated with their territory, whether it is exclusive and if the franchisor has the right to alter the territory.

Many distribution, dealership and license arrangements do not grant exclusive rights at all.

19

MArkEtiNg AND co-oPErAtivE FuND

Most franchise systems have a marketing or co-operative fund established by the franchisor for the marketing of the business on behalf of the franchisees. Franchisees usually contribute to the fund monthly or weekly.

The Disclosure Document must set out information about the marketing fund. The marketing fund is for the franchise system as a whole.

The franchisor will not be required to spend any part of the fund marketing or an individual franchisee’s business.

In addition to contributions to the marketing fund, many franchise agreements require franchisees to market their business locally and may require a minimum per annum spend basis on a percentage of their turnover.

2015 FrANchisE coDE chANgEs to MArkEtiNg FuND

• Franchisors must now establish a separate marketing bank account.

• An annual vote is required of not less than 75 per cent of Australian franchises to avoid audit of the marketing fund.

• The franchisor must contribute equally to the marketing fund for its company owned stores (this does not extend to an associate of the franchisor company).

• The marketing fund can only be used for the purposes disclosed in the Disclosure Document and for marketing as agreed by a majority of franchisees.

• Franchisors can deduct reasonable administration or audit costs from the fund.

sAlE or trANsFEr oF A FrANchisE BusiNEss

Most franchise agreements will set out provisions that regulate a franchisee’s ability to sell their business and transfer the franchise rights.

If the franchisee wishes to sell, the franchisor will usually have first right of refusal to acquire the franchise. If that option is not taken up, the franchisor will still have a right to approve and consent to the new franchisee.

Under the Code, a franchisor must not unreasonably withhold its consent to a transfer of a franchise.

Reasonable circumstances for refusal might include the proposed transferee being unlikely to meet the financial obligations or failing to meet the training requirements. These are set out in the Code.

The franchisor may also impose a transfer fee on the existing franchise. That cost should be taken into account when the franchisee negotiates a sale price for the franchise.

END oF tErM oBligAtioNs

The end of term arrangements have altered greatly under the new Code. The consequences of not renewing or extending a Franchise Agreement by a franchisor under the new Code may now have a significant impact on the ability of a franchisor to enforce a non-compete or restraint provision in the Franchise Agreement.

Upon expiry or termination of the franchise agreement, the franchisee will usually be required to:

• Cease use of the trade marks;

• Return all documents and contractual information to the franchisor; and

• Transfer phone numbers to the franchisor.

2015 coDE chANgEs to END tErM ArrANgEMENts

• The franchisor must now give the franchisee not less than six months notice before the end of the term, if it intends to extend or renew the franchise agreement or not. This will trigger an election for the franchisor to offer the franchisee genuine compensation for the franchisee’s goodwill, if the franchisor does not extend the franchise term.

• If the franchisor offers reasonable compensation for the franchisee’s goodwill, the franchisor can then rely on and enforce the non-compete/restraint provisions against the franchisee.

• If the franchisor does not offer genuine compensation for goodwill to the franchisee, and does not extend the term, the franchisor cannot then

enforce its restraint of trade rights against the franchisee.

This is a significant issue for franchisors under the new Code and recognises the goodwill that has been developed over time by the franchisee.

The impact of what occurs at the end of the term needs to be carefully considered before entering into the agreement.

DisclosurE oF rEBAtEs AND lEAsE BENEFits

• Franchisors must disclose to franchisees if they receive rebates and if so, from whom, and whether the franchisor will provide any part of the rebate to the franchisee.

• Franchisors must disclose any lease incentives or financial benefit (such as a fit out contribution or rent free period) and name the company.

There is no obligation on the franchisor to give any part of the incentive or benefit to the franchisee.

Franchisees should note that a lease incentive or benefit from a landlord is not a rebate.

coNclusioN

Franchising has always involved elements of good faith which were implied at common law. Those obligations are now entrenched in the Code and they are mutual obligations. The intent of the Code is to ensure transparency by the franchisor and to balance the rights and obligations between franchisor and franchisee. At the end of the day, the devil is always in the detail. Therefore seeking expert advice will assist franchisees limit their risk and avoid dispute, so that both parties can focus on a productive and profitable working relationship.

Robert Toth Partner Marsh & Maher Lawyers

P: 03 9604 9400 E: [email protected] w: www.marshmaher.com.au

Buying a franchise? HOw An ACCOUnTAnT CAn HELP

National Franchise Insurance Brokers Pty Ltd is an authorised representative (ARLN 277977)of LTM Group Pty Ltd (AFSLN 245374) NFI085BUSINESSFRANCHISOR

MYNFIB.COM.AU

�anks to NFIB, the future’s looking extremely good as far as your franchised business insurance costs are concerned.

�anks to our highly simplified online system together with our reduced premiums, we are fast becoming the preferred insurance provider for Australian franchised businesses.

WE CAN SEE THE FUTURE OF YOUR BUSINESS. YOU ARE ABOUT TO SAVE MONEY ON INSURANCE.

To find out how you can insure your franchised business in just four clicks of a mouse, speak to Brad Dixon today on 1800 776 747 or email [email protected]

Buying a franchise?

you are likely to consult a number of professional advisers – a banker, a lawyer,

an accountant and possibly other advisers - during the process of purchasing a franchise business. Each adviser has a significant role to play. this article addresses the accountant‘s role during that process.

Perhaps the most fundamental decision that you must make is whether you are suited to running a franchise business. Assuming that decision has been made, it then becomes very important for you to know how much you can borrow.

Your borrowing capacity will be affected by

• the cash that you can invest.

• the security you are able to offer (in most cases the only security that a bank will accept is a mortgage over a property).

• whether or not the franchise is accredited with one of the banks. (If a system is accredited by a bank, then the bank will lend some amount against the security of the business alone – in other words without requiring ‘bricks and mortar’ security. Banks will not usually do this if a system is not accredited). A relatively small number of systems – and usually the larger franchise systems – are accredited with banks.

• The type of finance involved – for example, loans, leases, hire purchase etc.

An accountant will be able to help you determine what your borrowing capacity is, so I suggest you talk to your accountant about your plans at an early stage. It is also a good idea to talk to your banker

tim kilham, Director, lanyon Partners chartered Accountants

HOw An ACCOUnTAnT CAn HELP

about your borrowing capacity as soon as you

decide you are going to buy a franchise. Your banker

can, at an early stage, only give you an opinion in

principle – the final lending decision will of course be

dependent on the actual franchise you purchase –

but you need to know your financial parameters as

you set out in search of a franchise.

Your next step is to identify a potential business

for you to purchase. At any time there are literally

thousands of franchise businesses available for

purchase across a wide range of industries, from

existing businesses to green field (new) sites, from

businesses costing tens of thousands of dollars to

businesses costing millions of dollars, from highly

profitable businesses to lossmaking businesses.

While it might be useful to talk to your accountant

during the process of identifying a potential

business, it is generally not an accountant’s role to

advise on which business to purchase until it comes

down to evaluating a particular business.

chAPtEr 4

21

National Franchise Insurance Brokers Pty Ltd is an authorised representative (ARLN 277977)of LTM Group Pty Ltd (AFSLN 245374) NFI085BUSINESSFRANCHISOR

MYNFIB.COM.AU

�anks to NFIB, the future’s looking extremely good as far as your franchised business insurance costs are concerned.

�anks to our highly simplified online system together with our reduced premiums, we are fast becoming the preferred insurance provider for Australian franchised businesses.

WE CAN SEE THE FUTURE OF YOUR BUSINESS. YOU ARE ABOUT TO SAVE MONEY ON INSURANCE.

To find out how you can insure your franchised business in just four clicks of a mouse, speak to Brad Dixon today on 1800 776 747 or email [email protected]

iDENtiFyiNg & EvAluAtiNg thE right BusiNEss

I do suggest that you, as quickly as possible, narrow down your search, identify one potential business and then focus on and evaluate that one business. If it turns out to be not the right business for you, then find another business to evaluate. My advice is not to try to compare and evaluate two or three or more businesses at the same time. It is an almost impossible exercise – each business is unique and in my experience trying to evaluate and compare too many businesses at one time simply leads to ‘paralysis by analysis’.

Your accountant has a major role to play once you have identified a particular franchise you wish to acquire and due diligence needs to be undertaken (due diligence is simply the evaluation of a business).

From a financial perspective, you need to determine whether the business is going to return sufficient profit to justify the purchase price (or, put another way, what price you should offer for the business given the level of profit you expect it to achieve). An accountant

will have the skills to help you with this analysis. I strongly recommend that you use an accountant who has a detailed knowledge of the franchise industry and franchise regulations – the skills required to evaluate and advise on the purchase of a franchise business are not the same as the skills required for a non-franchise business. To use a medical analogy, there are times you see a general practitioner and there are times it is better to see a specialist. To obtain proper franchising advice you should use an accountant that specialises in franchising.

Assuming you are buying an existing franchise, you should, before you see your accountant, gather as much financial information as possible about the franchise. Your accountant will give you a list of information you need to obtain. It will include historical financial statements and income tax returns, current financial information, copy of premises lease (if applicable), internal management reports, franchisor reports, etc., etc. Your accountant will also need the current Disclosure Document and the relevant Franchise Agreement (the current Franchise Agreement if the current franchise is to be assigned to

you or the new Franchise Agreement if a new franchise is to be entered into).

As I stated above, the purpose of the financial evaluation is to determine whether to purchase the business and, if so, how much to pay. This decision must be based on what profit the business will make when you, the new owner, are operating it. This profit can only be determined by preparing budgets for the next few years – preferably detailed monthly budgets for the first twelve months and perhaps less detailed budgets for the next few years. Your accountant will be able to help you prepare the budgets.

BuDgEt PrEPArAtioN

The importance of preparing budgets cannot be overstated – how can you possibly decide whether or not to buy a business if you do not know what profit you expect the business to make?

Interestingly, nearly all the information that you obtain about the existing business will be historical information – information about the past performance of the business. However, your goal is to determine what profit the business will make in future. Historical information

22

is usually an important determinant in working out future profits. However, great care must be taken to ensure that changes in circumstances – be they a financial crisis, greater competition, or other circumstances – are built into the financial projections. The past is usually a reliable guide to the future but where it is not great care must be taken. That is why budgets are so important.

Depending on whether or not the franchise involves the holding of significant stock and the selling of items on credit, it may be necessary to prepare both profit and loss budgets and cash budgets. A business can make a profit but not have any cash. This happens, for example, when an item is sold on credit. The profit is usually recognised in financial statements when the item is sold, but the cash is not received until the debtor pays you 30 or 60 days later – and what happens if the debtor never pays you? It will therefore often be necessary to prepare both profit and loss and cash budgets. Banks are very interested in cash budgets because you need cash to pay back their loans.

The price you should be prepared to pay for your franchise business is based on two main factors:

• the profit you expect to make; and

• the risk involved in the business.

The lower the risk, the higher the price you should be prepared to pay. For example if you expect the profit of the

business to be $90,000 then, as an example, you might pay $180,000 (two times earnings) for a high risk business, but $360,000 (four times earnings) for a low risk business. An experienced franchise accountant will have considerable training and experience in valuing businesses – and particularly franchise businesses – and will help you determine what a fair price for the business is. You should understand, though, that valuing a business is an art not a science, and therefore that the value of a business is a matter of opinion and not a matter of fact. If you ask a number of accountants to value a business you will get a number of differing valuations.

Having determined what you think is a fair price (or price range) for the business, it is at this stage that you negotiate with the franchisee – with the help of your accountant if necessary – to try to arrive at a mutually agreeable price.

If for whatever reason you decide not to proceed with the purchase, now is the time to choose another business and start the process all over again – but it will be much easier this time because you have been through the process before!

BusiNEss structurE

When you have chosen a business to purchase, your accountant will help you determine the most appropriate business structure. Most people when

buying a business want to:

• keep the structure simple, low cost and easy to operate.

• pay as little income tax as possible on the profits.

• pay as little capital gains tax as possible on sale of the business.

• have flexibility in distributing profits.

• protect their assets in the event that the business gets into financial trouble (nobody ever buys a business expecting to get into financial trouble, but it happens – often).

The structures available for owning the franchise business include sole proprietorship (individual ownership), partnership between one or more people or entities, a company, and a trust (there are many different types of trusts). Sometimes the business structure involves the use of more than one of these entities – for example, a company and a trust.

Your accountant will advise on the most appropriate structure. A wide range of factors will affect the structure – including your personal and family circumstances, the amount of borrowings, other assets that you have, and which of the objectives listed above are most important to you. For example, the desire for a simple, low cost and easy to operate business structure is not necessarily compatible with having a structure that also achieves the best protection of your assets in the event of financial trouble.

Your accountant will help you set up your chosen structure and can then help with all the necessary registrations – which might include (and you had better start familiarising yourself with these acronyms!) PAYGI, PAYGW, TFN, ABN, ACN, SGC…… and a few more.

And with that you are up and running your business. Your accountant will be able to provide ongoing strategic, tax and business advice to help you grow, manage and create your wealth…. but that is another story and another article.

Tim Kilham Director Lanyon Partners Chartered Accountants

P: 03 9861 6140 E: [email protected] w: www.lanyonpartners.com.au

23

leasing considerations

When you call on the Walker Wayland Australasia network of 13 accounting fi rms

you have access to more than 50 Partners and Directors and hundreds of highly

skilled professionals.

Our fi rms are based in every Australian mainland State and in New Zealand.

We have worked with the franchise industry for many years and count dozens

of successful franchisees among our clients.

So, whether you are looking to purchase a franchise and need professional

support or you would like to improve the bottom line performance of your

franchise business, call a Walker Wayland accountant fi rst.

We can assist you with:

• Due diligence services when you are thinking about buying - or selling

• Growth strategies

• Marketing fund audits

• Business planning and structuring

Before you make your next move, call 08 9364 9988 to fi nd out your nearest Walker

Wayland franchise-qualifi ed accountant or visit www.wwaustralasia.com

A franchise is not like any other businessSo make sure your accountant knows franchising

Walker Wayland Australasia Limited

Level 2, 129 Melville Parade Como WAT +61 8 9364 9988F +61 8 9367 3444wwaustralasia.com

1167 WWA WA Franchise FP ad.indd 1 17/10/2014 11:47 am

leasing considerations

site selection and lease negotiations are one of the most critical tasks facing a

new franchisee. this is because rent is, in most cases, the greatest fixed expense of a franchised business.

Whilst site selection is often at the franchisor’s discretion, the franchisee is typically required to accept the choice, but bear the risk of doing so. In the case where the franchisee selects the franchise site, they must often negotiate (or accept) a complex lease or sublease. Careful consideration should be given to all issues surrounding the right to occupy the business premises by the franchisee, which will be contained in the franchise agreement as well as lease or licence or sub-lease.

gENErAl lEAsiNg issuEs to BE coNsiDErED

1. who is the tenant?

Legally, one of the most important issues for a franchisee is having the rights to occupy the premises, which have been approved by the franchisor for operation of their franchise business. In the vast majority of cases, the franchisor will have policies and procedures in relation to whether it will take the head lease as the tenant. Some franchisors prefer to take on the lease and licence the premises to a franchisee, others ensure that all of the lease obligations fall directly on the franchisee.

Jane garber-rosenzweig, Principal, gable lawyers

chAPtEr 5

wHEn bUyinG A FRAnCHisE

If the franchisor is the tenant (and licenses the premises to the franchisee), the franchisee must consider the following issues:

a. Upon termination or expiration of the franchise agreement, the franchisor is able to terminate the licence to occupy and regain possession of the premises.

b. Landlord’s consent to licensing the franchisee to occupy the premises is required, unless such consent has been drafted into the original lease between the landlord and the franchisor.

c. Normally, the landlord will want to see a copy of the franchise agreement before they agree to consent to a licence.

d. In most cases, it is standard that all lease obligations are passed on to the franchisee through the licence agreement.

e. The franchisor will be requiring that the franchisee provides the bank guarantee/security deposit for the landlord and takes out public liability and other relevant (and lease imposed) insurances.

Even if the franchisor is the tenant under the lease, it is advisable that the franchisee pays rent and outgoings directly to the landlord or the landlord’s agent to avoid the situation that occurred with many Kleins Jewellers stores. In this case, franchisees paid rent and outgoings to the franchisor, and the franchisor then paid the required funds to respective landlords. Unfortunately, when the franchisor, Kleins Jewellers, went into administration, the lease

25

When you call on the Walker Wayland Australasia network of 13 accounting fi rms

you have access to more than 50 Partners and Directors and hundreds of highly

skilled professionals.

Our fi rms are based in every Australian mainland State and in New Zealand.

We have worked with the franchise industry for many years and count dozens

of successful franchisees among our clients.

So, whether you are looking to purchase a franchise and need professional

support or you would like to improve the bottom line performance of your

franchise business, call a Walker Wayland accountant fi rst.

We can assist you with:

• Due diligence services when you are thinking about buying - or selling

• Growth strategies

• Marketing fund audits

• Business planning and structuring

Before you make your next move, call 08 9364 9988 to fi nd out your nearest Walker

Wayland franchise-qualifi ed accountant or visit www.wwaustralasia.com

A franchise is not like any other businessSo make sure your accountant knows franchising

Walker Wayland Australasia Limited

Level 2, 129 Melville Parade Como WAT +61 8 9364 9988F +61 8 9367 3444wwaustralasia.com

1167 WWA WA Franchise FP ad.indd 1 17/10/2014 11:47 am

payments made to the franchisor by each franchisee were not recoverable, and as the landlords did not receive their payments, the franchisees were in breach of their leases, allowing the landlords to terminate the franchisees’ rights to occupy.

If the franchisee is the tenant, then:

• The franchisee will be responsible for the payment of the security bond/bank guarantee directly to the landlord, and must also maintain the relevant insurances.

• The franchisee must make good the premises at the end of the lease, which can be a very expensive exercise.

• All lease obligations are imposed directly on the franchisee.

2. Term of the lease and renewals

The duration of the lease should ideally align with the duration of the franchise agreement. In relation to the renewal of lease, the franchisee should consider at the outset all the conditions of lease renewal, particularly in terms of rent increases or renovation requirements and whether the option to renew is exercisable by the franchisee or the franchisor.

3. Costs of lease

Main leasing costs will include monthly rent and outgoings payments. Franchisees should budget for these expenses. Further, consideration needs to be given to any possible rent increases, how often such increases occur and what formula, if any, do they follow. For example, the lease could state that rent will be increased by CPI annually on the anniversary of the commencement date and then reviewed to market rent upon renewal of the lease.

Franchisees should also try and negotiate incentives or contributions by the landlord to either the fit out costs or by way of reduction of rent for a period of time from the commencement date. These negotiations are often undertaken by the franchisor on behalf of its franchisees with landlords around the country.

4. Fit out

Fit out of the premises can be costly. Franchisees should research the potential costs of fit out and whose responsibility will be to fit out the business premises. However, whether the franchisor undertakes it and charges the total to the franchisee or

the franchisee employs independent contractors to perform the works, the fit out plans must generally be approved by the franchisor.

One question that is often overlooked is who owns the fit out at the expiration or termination of the franchise agreement and/or the lease. The other important question to ask will be whose responsibility and at whose cost will the premises need to be restored to their original form when the franchisee’s rights to run the franchise business terminate or expire.

5. Permitted use

A franchisee should ensure that the permitted use stated in the lease allows the sale of the products and services to be provided by the franchised business.

6. Opening hours

Especially in the shopping centres, franchisees must ensure that the hours of operation stated in the lease correspond to the hours the franchisee is expected to be open for business by the franchisor. Further, the franchisee should ensure that they have access to the premises after hours.

7. Relocation

Most leases these days will contain

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a relocation clause. However, the franchisee must ensure that the landlord will only have the right to relocate or terminate the lease as a result of certain conditions taking place. The relocated premises are to be substantially the same as the original premises.

8. Territory

The franchisees should check the location of their premises and find out whether the franchise agreement gives them any exclusive rights to a particular geographic area surrounding their business premises.

9. Assignment

The assignment clause of the lease should be closely examined to determine whether the franchisee has the right to assign the lease in the future in the event that the franchisee chooses to sell their business, and if so, what conditions will be imposed on the franchisee before such assignment can take place.

rEtAil lEAsiNg

In Australia, there is no uniform legislation at the federal level regulating the relationship between a landlord and a tenant in relation to commercial and retail premises. Retail leasing legislation is the responsibility of State and Territory

governments and varies in each State and Territory.

The current relevant legislation for each State and Territory is as follows:

• Victoria - Retail Leases Act 2003

• New South Wales - Retail Leases Act 1994

• Australian Capital Territory - Leases (Commercial and Retail) Act 2001

• Queensland - Retail Shop Leases Act 1994

• South Australia - Retail and Commercial Leases Act 1995

• Western Australia - Commercial Tenancy (Retail Shops) Agreements Act 1985

• Tasmania - Fair Trading (Code of Practice for Retail Tenancies) Regulations 1998

• Northern Territory - Business Tenancies (Fair Dealings) Act 2003

One of the main obligations imposed by the retail leasing legislation on landlords is provision of the Disclosure Statement by the landlord to the tenant, in a similar fashion as the franchisor provides its franchisees with the Disclosure Document prescribed by the Franchising Code of Conduct. Retail leasing legislation further provides numerous

avenues of protection for the tenants in relation to the conditions contained in the retail lease.

NEW AccouNtiNg stANDArDs

Proposed changes to the Australian Accounting Standards, which are to be finalised by beginning of 2015, would require businesses to record on their balance sheet any leased property or equipment, such as office space or photocopiers. This will affect many areas for franchisees including lending options and getting finance, which will become even tougher with this proposed change.

FiNAl NotEs

All potential franchisees should ensure that the right advisers are engaged to assist with leasing and franchise documents, so that any issues which could be prevented are dealt with prior to agreements being signed.

Jane Garber-Rosenzweig Principal Gable Lawyers

P: 03 9863 9544 E: [email protected] w: www.gablelawyers.com.au

is Franchising Concept Theobroma is a “Total Food and Beverage Concept” offering consumers high quality chocolate and chocolate beverages with the added enhancement of a full food menu, with some stores even offering a licensed venue. From handcrafted artisan jewels using real Belgian Coverture chocolate to hot and cold chocolate beverages, desserts, melted chocolate dips and retail products, there is something for everyone and for every occasion.

International Presence

in December 2006. The brand has stores

in 4 countries; Australia, New Zealand,

to open in Saudi Arabia, Singapore and China, further expansion is expected. Theobroma have opportunities currently available throughout Australia, New Zealand and other countries across the globe.

Experienced TeamA professional team backs the franchise at Theobroma with extensive franchising, marketing and retail experience. The store design and layout is appealing to a broad range of consumers. Our coffee blend

is specially roasted for us by our Italian barista and is rated as one of the best in Australia. All this enhances the commercial viability and strength of the business model. The brand has 4 concepts ranging from Lounges, Lounge Bars, Pavilions, Pavilion Bars.

What the Franchise Offers

that includes all of life’s pleasures. Chocolate, Coffee, Food, Alcohol and Retail.

to assist you.

provided.

property leasing experience

Franchise DetailsFor further information on franchise opportunities please contact Benjamin Fernandes our franchise and operations manager today +614 31 727 004 or email [email protected] or complete the

www.theobroma.com.au

Australian Franchise Opportunities Available

LOUNGES | PAVILIONS | BARS

T00471_1213 Franchise Directory 2014 Advert.indd 1 13/12/2013 6:32 pm

is Franchising

the focus of this chapter is on you, as a

potential franchisee. it is not about which

franchise is best to buy or what to watch

out for when buying a franchise – it’s about

whether franchising is right for you.

Before we can examine your fit for franchising, you

need to understand that there are many types of

franchise models and even within the same industry

you can come across a variety of approaches

to franchising as franchisors have designed

their commercial and legal models to fit specific

strategies or objectives. However we can categorise

franchises into three broad types ……and your fit is

likely to change based on the type of franchise you

are considering.

robert graham, Managing Director, cEo consulting

RiGHT FOR ME?

suB FrANchisEs

Sub franchises are the most common type of franchises in Australia. Here you have a direct contractual relationship with the franchisor to operate a site or territory under their brand and system. Usually it is a single site or territory but may also involve multiple sites or territories.

New entrants to the franchise market most often purchase a sub franchise as the size of the business, the money needed to fund and operate it and the labour to support it fit within the means of the average person coming out of employed roles and starting a business for the first time.

The franchisors usually provide initial and ongoing training to new franchisees as well as support in setting up the new business or site. Sometimes they

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chAPtEr 6

even involve the franchisor providing a complete ‘turnkey package’ where they have found the site, conducted the fitout and set everything up so all you have to do is pay the money, attend training and get ready to start trading.

ArEA FrANchisEs

Area franchises can also be known as area development or franchise development arrangements. Here, the franchisor grants the rights to a franchisee to develop and operate a larger territory or series of sites. It may be the rights to develop stores or provide services across, for example, all of New South Wales or large parts of Australia.

These franchisors may be international businesses looking to have one or a small number of franchise partners in the Australian market or it could be a domestic franchisor that does not want to or does not have the financial resources to operate a franchise network with a large number of franchisees. Either way, the franchisee in this sort of arrangement will typically be a more experienced business person or group with the financial and

marketing resources to run a larger business and work to a series of agreed performance milestones for growth or sales performance of the business. It is also common in these arrangements for franchisees to be rewarded with a share of profits or some buy out formula if they have created the agreed value in the network before exiting.

MAstEr FrANchisEs

The master franchisee is the ‘middle man’ between the franchisor and sub franchisees.

Unlike the sub franchise model where the franchisee has a direct relationship with the franchisor, under the master franchise model their relationship is with the master franchisee.

The master franchisee has purchased the rights to develop, operate and provide services to a series of sub franchisees within an agreed area. In Australia, master franchises are most often divided along State lines, so you have a master franchisee for Victoria, another for Queensland, another for New South Wales etc. They sell the franchises in their area and they support the franchisees. You may even need

to buy your stock from them. In effect, they become your franchisor and your contract is directly with them.

uNDErstANDiNg WhAt you ArE gEttiNg iNto

In all forms of franchise models you are entering into a fixed term contract to develop and operate a business under the brand and systems determined by your franchisor. They have a model, a product or service range and a brand that has usually been tested in the market and they have worked out the best practices and success factors to make a site or territory viable.

You are buying access to their intellectual property and business systems and the franchise agreements will bind you to follow their systems and rules and they may even require you to achieve minimum levels of sales or performance standards. The upside for you is the prospect of a more successful business than if you started one yourself, the training and support that comes with being part of a group and the potential for capital gains when you sell your business later on. The brand and the success of other franchisees

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has the ability to add a premium to the sale price.

Most franchisees buy a franchise because they want to make money. They want to establish a strong cashflow that can support their wages and savings plans and they want to sell their business at a price higher than what they bought it for, so money and wealth creation is a driver in 99 per cent of cases.

Most franchisors want you to make money. When you make money, so do they. Their revenue streams are usually derived from royalties you pay them, products or services you sell for them and fees you pay on the expansion or eventual sale of your business. So if you are shy about making money or talking about money, then this is one of the first things you need to overcome to be a successful franchisee.

is FrANchisiNg right For you? – gENErAl critEriA

Whether you are looking to buy a shop based franchise, a service based franchise or a mobile style franchise there are some common requirements that you must acknowledge and accept if you are to enjoy working in your franchised business and being part of a franchised group.

• Recognise that a franchise is a business. It is not just a job.

• Recognise that the franchise is your business. Therefore it is your primary responsibility to make it work.

• Know what you enjoy and what you don’t. Find a franchise that enables what you enjoy and trains or supports you in what you don’t.

• Understand what your personal expenses and investment criteria are. Starting a business can require significant investment outlays and some franchises generate cashflow faster and stronger than others. If you do not have sufficient money to pay for the franchise and support it during the startup period then you will eat into your lifestyle and home expenses and impact your quality of life or family situation. Make sure you have extra money or an alternate income to fall back on.

• Think about your home or family situation. Does your family support your decision to start or buy a business and do you all understand the risks and requirements of being in business and part of a franchised group?

• You need to believe in the power of the brand and be proud to represent that brand and wear their uniforms.

• You need to be customer focused and recognise sometimes your customers are also the same customers for other franchisees as well (eg McDonalds customers dine at multiple McDonalds outlets).

• If your franchise requires you to sell products, you need to be a proactive and effective sales person, not just sit in your office or store waiting for customers to arrive.

• You need to be a team player and work collaboratively with your franchisor and other franchisees.

• You need to be prepared to follow directions, systems and group requirements.

• You need to be trainable and open to learning and following specific procedures.

• You need to be focused and keep focused on your business and your role in that business.

• If your business requires staff, you need to be able to attract, train, manage and motivate your staff.

is FrANchisiNg right For you uNDEr A suB FrANchisE MoDEl?

The key things under a sub franchise model are to have the sustained motivation to develop the business, sufficient money to do it properly and consistently without having to dip into daily lifestyle or home budgets and also being the type of person that can work independently but also follow systems and rules. If you want to reinvent the franchise, the product range, the pricing or company policies then you are best to set up your own business and not join a franchise. Franchises thrive on the power of the group providing consistency of service and quality

standards as well as the power of group branding and marketing. You can run your own business in a structured and supported environment but you are tied into the culture of ‘we all do it this way’. In most cases that is the safest approach anyway as it is the proven business method and it is really what you are paying for, access to brand, products, suppliers and best practice procedures.

is FrANchisiNg right For you uNDEr AN ArEA FrANchisE MoDEl?

To be a successful area franchisee you need significantly more experience, resources and financial depth than a typical sub franchise. You are taking on a larger business and usually a tight set of business development targets such as sales performance, rollout of a certain number of stores or operators within a specific period etc.

Your industry knowledge and business acumen will be critical as well as planning and team management skills.

Often, area franchisees are partnerships or small companies with a mix of people with specific backgrounds such as marketing, sales, retailing, franchise development and/or finance. Unless you have come from an external role or corporate position that encompasses many of these skill groups, it may be difficult to meet the criteria to qualify as an area franchisee. However, if you are serious about running a larger business you may always team up with colleagues or family to assemble the small team needed to drive and support this style of franchise but it is usually a big stretch for a first time business owner.

is FrANchisiNg right For you uNDEr A MAstEr FrANchisE MoDEl?

This scenario has two parts:

1. Would you make a good master franchisee yourself? and

2. Is being the sub franchisee of a master franchisee right for you?

Master franchising is similar to area franchising in that you are usually developing a larger area or team and

31

your contract requires you to sell a certain number of sub franchises and/or product within a specific timeframe. In turn this requires different management skill sets and more money to purchase and operate. The financial returns can be very good but usually the returns eventuate in the medium to longer term so if you don’t have a lot of money or need faster returns then master franchising is probably not the best option for you.

Being the sub franchisee to a master franchisee comes with many of the considerations outlined above for being a normal sub franchisee. There are overarching rules for the entire franchise brand and group and then there are local rules and terms that are unique to the master franchisees requirements.

A good master franchisee can provide strong and localised support for the sub franchisees in their network. A bad

master franchisee can adversely affect your business so the quality of your master franchisee, your relationship with them and how they are supported or governed by the head franchisor will all influence your success and enjoyment of your business with them. The key with being a sub franchisee under a master is to respect their role, treat them like your franchisor but also keep an eye on how other parts of the group are going to make sure you are getting the best quality and level of support possible. If you are not, you need to be the sort of person that is prepared to try and make it work with the master franchisee but ultimately if it cannot, then be prepared to go over their head for the sake of the brand and your local businesses.

FiNAl WorD

Ultimately, franchising is a business and it is your business. To get the most out of being part of a franchised group you

need to bring your energy, resources and team mindset to the group. You own a standalone business but you share a brand and business system and the same set of procedures and rules govern everyone in the group. This structure, consistency and best practice can create a lot of financial value for you and your fellow franchisees but at the end of the day any business requires sustained effort, good management, ongoing marketing and superior customer experience. Franchising will be a good choice for you if you recognise these factors and can enhance them by leveraging the knowledge and resources of your franchise group.

Robert Graham Managing Director CEO Consulting

P: 1300 764 484 E: [email protected] w: www.ceoconsulting.com.au

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Due Diligence

THE FIRM OFFERS FRANCHISORS A BROAD RANGE OF SERVICES INCLUDING:

WE OFFER FRANCHISEES A BROAD RANGE OF SERVICES INCLUDING:

WISEWOULD MAHONY IS A LEADING AUSTRALIAN FIRM

THAT SPECIALISES IN THE AREA OF FRANCHISE LAW

| Lawyers

| Melbourne VIC 3000

p +61 3 9612 7297 | f +61 3 9629 4035

[email protected]

We work as partners with our clients. Our clients’ success is our success!

Due Diligence

As every day passes we seem to live

more and more in a world that requires

instant gratification. the email we just received

needs an immediate answer. if our computer

doesn’t respond in less than a second we

are annoyed and start thinking about a faster,

newer model. remember when you had to line

up at the bank to get to a teller? Well at least

that has changed - now we line up at the AtM

in the hope that it will be faster and better.

David Banfield, President, interface Financial group

OR insTAnT GRATiFiCATiOn?

Everything seems to be geared to how fast you can travel, how quickly a task can be completed, and so on. There are some things, however, that really defy a fast approach. There are things where you need to sit back and take time to reflect.

One such area is in seeking out a franchise model. There are some would-be entrepreneurs who think they can select a franchise model and literally buy it off the shelf the same day. For the serious entrepreneur nothing could be further from the truth. To start with, most franchisors do not sell

chAPtEr 7

35

THE FIRM OFFERS FRANCHISORS A BROAD RANGE OF SERVICES INCLUDING:

WE OFFER FRANCHISEES A BROAD RANGE OF SERVICES INCLUDING:

WISEWOULD MAHONY IS A LEADING AUSTRALIAN FIRM

THAT SPECIALISES IN THE AREA OF FRANCHISE LAW

| Lawyers

| Melbourne VIC 3000

p +61 3 9612 7297 | f +61 3 9629 4035

[email protected]

We work as partners with our clients. Our clients’ success is our success!

franchises but rather they award them to suitably-qualified individuals. Therefore, it is not just the would-be franchisee that is doing some due diligence - the franchisor is also engaged in the same process.

DuE DiligENcE – A NEcEssity?

People often think that buying a franchise needs little or no due diligence based on the fact that they are acquiring a brand that has probably been around for many years - as such, the longevity of the franchise speaks for itself. To some extent that argument may be true, but it certainly does not address the suitability of both parties to work together in a franchisee-franchisor relationship.

So, what is this mysterious thing called due diligence? First, let’s say that it is not mysterious but just a simple and basically common sense approach to acquiring a business. Even if you think you know a brand very well - maybe

you pass one or more outlets on a daily basis; maybe you know a customer of the franchise that you are pursuing - however do you really know what’s going on behind the scene? That’s what due diligence is going to reveal - the big picture.

Because a franchise usually represents an established brand, it means that they have accumulated a wealth of experience and history. The majority of franchisors are more than ready to share that history with prospective franchisees. As a prospective franchisee, you need to acquire that information and to carefully review it. In many jurisdictions the information comes in the form of what is known as a disclosure document. These documents take on different forms in different countries, but all are designed to pass on some very specific information about a franchise in order that prospective franchisees can become well-informed before they make a decision to move forward.

If you are seriously reviewing the background of a franchise, then a standard approach would be to request the disclosure document. If the franchisor says that they have no such document, then it is important to check with your local regulators to ascertain if a disclosure document is mandatory in your area. If it is and the franchisor does not have one, then they are operating outside of the regulations and, naturally, you should apply caution in any dealings with them.

The disclosure document, as we have said, contains a wealth of information and is not usually a five minute read. Be prepared to take time to review and digest the contents carefully. This document is often the basis for a prospective franchisee to move forward or not. The document will provide you with specific history of the franchise and the management that you will be interacting with if you go forward. It will provide you with a detailed analysis of the costs, both upfront and ongoing.

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Disclosure documents are designed to impart both current information about the franchise, often in the form of financial statements of the franchisor, as well as historical data such as details of existing and past franchisees. This latter item can often be a great source of valuable information, especially if there are an abnormal number of franchisees that show as having left the system. If that is the case, you will certainly want to pursue the reasons behind such a turnover.

Franchise disclosure documents also contain a copy of the franchise agreement. If both parties ultimately agree that they wish to move forward, this is the document that will be signed and will govern the relationship between the parties. As a proactive franchisee, you need to read and understand the document. In some cases this may well require the engagement of a professional advisor to work through some of the details with you.

DiscovEry DAys

Most franchisors also offer additional due diligence opportunities that are also an essential part of the review process. One core item is participating in a Discovery Day type event. These functions vary greatly from franchisor to franchisor, often depending on the underlying type of business that the franchise covers. Some Discovery

Days involve your participation in travelling to the franchisor’s location to be immersed in how their franchise works. This is naturally an important aspect of reviewing what works best for you and the franchisor. Some Discovery Days also come in the form of webinars, whereby you don’t need to undertake any travel and can participate in an interactive review of the franchise from your location. Whether travel is involved or not, you must factor in the appropriate amount of time, and sometimes cost, to fully engage in this type of due diligence investigation.

Talking, and often meeting with a franchisor, and reading their detailed disclosure material is a must in any review process. It will take time and there are few, if any, shortcuts that should be taken in this regard.

This is also true of probably the most important part of your franchise selection – talking with existing franchisees. To fully understand a franchise and the day-to-day operations of the business, it is not good enough to be a customer or pass by the location, as we have said - you have to see what is behind the scene. The best and most revealing aspect of your due diligence will come in the form of franchisee validation. This is a process whereby the franchisor will, at a point when they are also comfortable with the prospective

franchisee, introduce that person to their franchisees.

This then becomes an opportunity for the prospective franchisee to really see and hear how the business operates on a day-to-day basis. It is not only understanding the business operation, as much of that will have been covered in the franchise literature and Discovery Day, but also delving into the support mechanism that exists for the franchisee from the franchisor. Much will probably have been discussed about this element of the franchise, but it is not until there is a discussion with a fully active franchisee that the full extent of that support becomes clear.

In many franchises the support element is the deciding factor as to whether it is an appropriate franchise or not. A franchise, as we have said, is a proven and established system - these things are well known and documented. What lies behind the façade in terms of support and involvement with franchisees is a crucial part of due diligence.

No matter how well you think you know a franchise from their outward appearance, if you are seriously pursuing that franchise then you must dig below the surface and conduct a thorough due diligence operation to satisfy yourself that what you see actually represents the true picture. For many people acquiring a franchise is a life-changing occurrence.

Many franchisees were formerly corporate executives, and making the transition to entrepreneurship and self-employment is often a quantum leap - clearly not something that can be rushed. When you are awarded a franchise, it is not for a year or two - but hopefully for many, many years - so investing in your future demands that you devote the appropriate time at the outset - there are no shortcuts or instant gratification to due diligence.

David banfield President interface Financial Group

E: [email protected] w: www.interfacefinancial.com.au

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succession planning

succession planning

PotENtiAl FrANchisEEs shoulD AlWAys rEMEMBEr thAt it is Much EAsiEr to gEt iNto A sMAll BusiNEss thAN it is to gEt out oF oNE.

Whether it is a franchise or an independent small business, having a long-term plan on how and when you will exit the business is the best way to ensure that you are in control of the process, rather than letting the process control you.

There are risks involved in going into business for yourself, and a healhy awareness of these risks was famously immortalised by country singer Kenny Rogers in 80’s hit song The Gambler:

Jason gehrke, Director, Franchise Advisory centre

for franchisees

chAPtEr 8

39

“You’ve got to know when to hold them, know

when to fold them, know when to walk away,

and know when to run.”

Although Rogers was singing about poker, the principal of being prepared in advance to know when it’s time to exit applies to any business and to any business owner.

Unfortunately, new franchisees are so caught-up in the excitement of buying their franchise and the hundreds of details involved in getting started on the way in that they give little or no thought to planning for the way out.

Take for example, the person who is made redundant from their job, and who decides to change their life by transitioning from worker to boss by buying a franchise.

40

Unfortunately the redundancy package isn’t so large that the person can afford to search indefinitely for the perfect franchise before their cash reserves run dry, so they quickly decide on a franchise based on what they think they will enjoy doing, and move to finalise the arrangement with the franchisor.

Commonly, the undue haste of a potential franchisee – particularly one who is not currently employed – can lead to fundamental due diligence factors being overlooked.

These fundamental factors can include failing to prepare a business plan that demonstrates the viability of the enterprise, and failing to get advice about the franchise agreement and business model.

The consequences of failing to prepare a business plan can be fatal to a business, and catastrophic to the investment a franchisee makes in it.

The reason is simple. A universal law of business is that there are only two ways of making money in any business. These are profits on the way through, and capital gains on the way out.

The only problem with this universal law is that there are no guarantees of either profits or capital gains, and one (capital gains) is almost always a direct function of the other (profits). In other words, businesses that have increasing profits are more likely to be sold for a capital gain than businesses with declining profits.

(In some rare circumstances in the IT world, businesses that have never made a profit sometimes sell for a significant capital gain, but this is usually because of the patents linked to their technology innovations, not because their business model actually works).

Because of the relationship between capital gains and profits, anyone buying a business must have a plan to grow those profits, and (like the words of the song) know when it is time to move on.

But moving on is easier said than done. To find a buyer for your business and exit under the most favourable circumstances requires time and careful planning. Ideally, every franchisee should know how long they plan to operate their business before they even buy it.

By way of indication, research conducted by Griffith University shows that franchisees operate their businesses on average for seven years, whereas the average franchise term is five years. This means that most franchisees exit their businesses part-way during their second term.

For those who want to maximise their chance of achieving a capital gain, they will look to sell their business as early as possible in their second or subsequent term so that the buyer will have the longest possible balance of term left to run the business for themselves. The shorter the balance of term available to a buyer, the less the business will be worth.

thE clock is tickiNg

Many potential franchisees fail to understand that a franchise is a conditional grant limited by time. A franchise does not last forever. Typically franchises are granted for an initial term of five years, and then one or more options for additional five-year terms.

However, it should never be taken for granted that an option will be offered.

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A franchisor may not wish to continue the relationship with a troublesome franchisee after the end of the first term, or even if the franchisor is willing to renew, a renewal can come unstuck if a landlord decides to increase the rent to the point that continuing the business becomes unviable (or the landlord may wish to reconfigure or redevelop the site, etc).

Therefore the clock is ticking from the moment a franchisee commences operation of their franchise and they should be totally focussed on their profitability in their first term, just in case there isn’t a second one.

If a second or subsequent term is offered (as is the case for most franchises), then a franchisee is in an excellent position to execute their succession plan.

it’s PossiBlE to stAy too loNg

Like fading Hollywood action stars, business owners can hang on too long before handing over the reins and bowing out gracefully.

Rather than planning a staged exit, those who stay too long risk losing their enthusiasm, their energy, their objectivity, their capacity to embrace innovation and change, and sometimes even their original vision for the business.

In a worst case scenario, those who stay too long risk losing touch with reality, and consequently risk losing the business itself.

With many Baby Boomer business owners now approaching (or already past) retirement age, those who do not have a succession plan may find themselves on the precipice of change with nowhere to go but down.

However, selling a franchise, like any other small business, takes time and effort. This is further complicated by the requirement in most franchise agreements that any buyer must be approved by the franchisor.

Under the Franchising Code of Conduct, a franchisor cannot unreasonably withhold consent to the sale of a franchise. The nature of what is ‘unreasonable’ may differ from one business to another depending on the specific circumstances of that

business and industry. Rather than go through the process of finding a buyer and getting upset if they are rejected by the franchisor, a selling franchisee should familiarise themselves with their franchisor’s current franchisee selection criteria applied at the very start of their sales process.

Your succession plan will depend on how well you understand the need to run your business profitably during its first term, your understanding of the current franchisee selection criteria, the timeframe you set for the sale of your business.

sEt A rEAlistic PricE

Many business and franchise resales fail to sell because the owners have set too high a price. In some instances, the price is based on a figure the owners need to reduce or clear their business and personal debt, plus a premium to recover their ‘sweat equity’ or unpaid effort in operating the business.

Unfortunately this approach often defies conventional business valuation models based on profit multiples, which vary from one business type to another. The result is that businesses are listed for sale (and occasionally sold) at grossly

inflated prices that have no bearing on their true market value and will inevitably cause difficulty for the new operators to achieve an acceptable return on investment.

Sellers should also be aware that sometimes the buyer who sees the most potential in the business and who sees value in paying the full asking price could also be an internal buyer, such as an existing member of staff or store manager. Business sales to internal candidates can often be conducted more smoothly and with better outcomes all round than sales to external buyers, though it should be borne in mind that sometimes internal buyers may need assistance via vendor financing over a staged payment period.

ProviDE AN iNForMAtioN MEMorANDuM

When the Franchising Code of Conduct came into being over 16 years ago, it originally required both franchisors and franchisees to provide disclosure information in the event of a resale. The requirement for vendor franchisees to provide disclosure was removed shortly afterwards, but the usefulness of providing information from an outgoing franchisee to a prospective

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buyer remains. This can be by way of an Information Memorandum which outlines key data about the business, as well as its track record of financial performance. The best way to approach an Information Memorandum is to think of it as a business plan in reverse, summarising the financial and non-financial achievements of the business to date.

ProviDE AccurAtE FiNANciAl iNForMAtioN

Small business owners frequently (including franchisees) load their businesses with personal expenses such as leases for private motor vehicles, mobile phones, non-business repair costs charged to the business as repairs and maintenance, additional wages for family members, education and travelling costs, and so on.

Such practices significantly distort and artificially lower the true performance of the business. When a multiplier is applied to the profit to determine the value of the business, the overall price will be lower than if ‘true’ profit had been used. Alternatively, a price can also be so great that its profit multiple would appear so high as to make it impossible for a buyer to make a reasonable return on their investment.

Of course business owners attempt to get around this by providing an estimation of their personal chargebacks to the business so that a potential buyer must read the Profit and Loss statement and Balance Sheet with a grain of salt.

On top of this, further creative accounting may result in an alternative set of financial statements which may artificially reduce turnover for those franchises where royalties to the franchisor are calculated as a percentage of turnover. Somewhere in this conflagration of excessive costs to reduce profits, and lower-than-actual turnover, might be the real performance of the business, but only if the buyer can work this out for themselves.

iNDEPENDENtly sourcE iNquiry togEthEr With thE FrANchisor

Many franchisees who decide to sell their business expect that a buyer will promptly materialise from the stream of general franchise inquiries received

by the franchisor. Unfortunately this is rarely the case. Inquiries received by the franchisor may be for locations anywhere in the region, state or nation, and may primarily be for new or greenfield sites.

Furthermore, these inquiries are yet to be qualified into acceptable candidates that meet the system’s selection criteria, and finally, the price offered by the selling franchisee may be too expensive compared to the cost of setting up a new location for a potential buyer.

It is therefore essential that selling franchisees also seek their own potential buyers by conducting their own advertising (subject to the franchisor’s approval) and listing with one or more business brokers who service their area. Brokers often have an ongoing stream of inquiry for businesses in their area, and in reviewing the business for sale prior to listing can help the franchisee determine a realistic market price for their business.

tAlk With othEr FrANchisEEs

Once a franchisee has decided to sell their business, they should also inform other franchisees of the same system in neighbouring sites or territories. These franchise colleagues will have an interest in the sale because the sale price may provide a benchmark to help determine the value of their own businesses.

Also, adjoining franchisees may well be potential buyers in their own right, and able to move more quickly to settle a sale than a complete newcomer because of their existing operational expertise and cultural affinity with the system. Existing franchisees will have a better understanding of the creative accounting that may appear in the seller’s financial statements.

Furthermore, existing franchisees will generally have a greater likelihood of being approved by the franchisor (so long as they are operating their current businesses in compliance with the franchise agreement), and the need for an extended handover from seller to buyer will not be as great compared to selling to someone from outside the system.

sEt A rEAlistic tiMEFrAME

Businesses can take a long time to sell – months or even years depending on the

price, location, industry, sale conditions and other factors.

Franchisees and small business owners often make the mistake of setting an unreasonably short fixed deadline to sell the business, then panic or blame the franchisor, the business broker or someone else when it doesn’t sell in that timeframe.

Often these timeframes are set by the next thing that a franchisee has already committed to move on to, such as another business elsewhere, or a return to the workforce often for a former employer or colleague.

As the deadline approaches for the franchisee to commence their new undertaking, their desperation to sell increases, and with it, the pressure they apply to their franchisor and their business broker to find a buyer. At the same time, the price becomes increasingly negotiable and the franchisee can potentially cost themselves a lot of money by selling at a much lower price in order to meet their next commitment.

The reality is that the business will take an unpredictable length of time to sell, and in that time the franchisee really needs to keep operating at full steam to maintain both the financial performance of the business, as well as their own motivation.

Why hAvE A succEssioN PlAN?

So to return to the immortal words of The Gambler, planning when and how to exit a business is the best way of ensuring that your capital gain is preserved. This can even be achieved by continuing to own the business, but bringing in new talent to operate it

Like the song says, “You’ve got to know when to hold them, know when to fold them….”

Jason Gehrke Director Franchise Advisory Centre

P: 07 3716 0400 E: [email protected] w: www.franchiseadvice.com.au

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success starts

often times when we talk about growing our business the obvious areas we

focus on is increasing sales, increasing bottom line profits, implementing consistent marketing activities, converting more leads into customers and then bringing them back for more. then there’s time management, team training, leadership, finance, systems and the list goes on.

As a business owner for the past 24 years, there have been times where even I have faced many an uncertain time. Often times, after exhausting all business building activities and avenues, I have been forced to look at what else could be influencing the situation at that particular time. I have learnt very quickly now, that if anything in my business is

tania Allen, Founder, vision Alliance

chAPtEr 9

wiTH HAVinG THE RiGHT MEnTALiTy

going to change, it must begin with me. If I didn’t change personally, nothing else would change. I was responsible.

Growing a business is not just about focusing on the business elements which is what I now refer to as the Outer Game. Achieving business success has more to do with the Inner Game, in other words your mindset, having the right mentality.

So let’s dive in and start the year off right with looking at some key elements to help you shift into a mindset for success, so that you can maximise your potential and achieve higher levels of success.

Of course I could write an entire book on this so if you would like more information beyond these tips outlined in this article please contact me and I’d be more than happy to discuss further about how you

45

can take control of your future success, by adopting an attitude and mentality for success.

Your mind is like a parachute.. it works better when it’s open.

The first step in realising your true potential is to have an open mind. As the saying goes, your mind is like a parachute, it works best when it’s open. Keeping an open mind and having flexibility has served some of the most successful entrepreneurs in the world today.

So grab a cup of tea or coffee and as you settle into reading this I ask you to continue with an open mind and then make a commitment to take the necessary daily actions to make long lasting shifts and changes on the journey of business and life.

Reality is, you have more natural potential than you could use over a hundred lifetimes. Whatever you have accomplished to date is just a small

fraction of what is possible for you. One of the rules for success is this: it doesn’t matter where you are coming from, all that matters is where you are going and where you are going is solely determined by your thoughts and beliefs which determine the actions you take which determines the results. A point to note is you will always get a result. It will either be moving you closer to where you want to be or further away. With this in mind it is important to ensure you start the day off with the right attitude and mindset.

crEAtE MorE MoMENtuM By chANgiNg your thiNkiNg

One of the most important things you can do, if you want to be truly happy and successful, is to free yourself from negative emotions. It has been proven over time that you become what you think about most of the time. The negative emotions of fear, self pity,

envy, jealousy, self doubt and anger are mostly caused by four factors. Once you identify and remove these factors from your thinking, your negative emotions stop automatically. This is when you step into flow and start to produce the results you want.

1. Stop justifying. You can only be negative as long as you can justify to yourself why you are not achieving the results you want.

2. Refuse to rationalise and make excuses. When you rationalise, excuse your actions by creating an explanation that sounds good, even though you know that you are the one responsible for doing whatever it takes to create the success you desire.

3. Rise above the opinion of others. It is important to start to overcome your hypersensitivity about the way other people treat you or think about you. Focus on what you need to do and trust what is right for you.

4. Take 100 per cent responsibility for your success. The worst thing we can do to inhibit our success is to blame others and outside circumstances for our lack of results. The moment you assume 100 per cent responsibility for your results and therefore the actions you take you will achieve more momentum than you ever thought possible.

Start by being mindful of what you are thinking about and talking about most.

hAviNg clEAr goAls iNcrEAsEs coNFiDENcE

Having clarity around what it is you want to achieve in all areas of your business and life, will increase your confidence, develop your competence and boost your levels of motivation. When you feel confident and competent your motivation to take the right actions is higher and you will notice you do more and therefore achieve more. You will feel empowered and that then empowers your team.

clArity is EvErythiNg

Your greatest responsibility to yourself is to invest whatever time is required to become absolutely clear about exactly what you want and how you can best achieve it. The greater the clarity you have regarding your goals, the more

46

you will maintain a laser beam focus on doing the right steps in the right order at the right time to ensure you move closer to achieving your desired outcomes.

If you are not yet clear on what you want to achieve for the next 12 months, take some time to write down your top goals in each key area of your business and life. Be sure your goals and desired outcomes are written down and, more importantly, be sure there is an action plan in place so that they can take the necessary actions to achieve these goals. Ninety-day cycle action plans are best for building momentum fast.

ADoPt AN AttituDE For grAtituDE

It’s amazing the shift in how you feel and how you approach your day when you adopt an attitude for gratitude. One of the best ways to start changing your attitude is to start adopting an attitude for gratitude. It’s very hard to bring good into your life if you are not grateful for what you already have. There is always going to be someone else in this world worse off than you are. They may be a competitor, a friend or a complete stranger. Start each day by saying thank you! Giving thanks for what you already have will open the doors for you, and faster than you think.

BE coMMittED AND stAy coMMittED

Even I fall into this disempowering habit. I write about this often and it’s important to mention it again. There are those that are interested in success and those

who are committed. Those who are interested do whatever is convenient to them and they tend to make excuses for their shortfalls, setbacks and lack of results. On the other hand those who are committed stay positive, focused and take consistent daily action doing whatever it takes to achieve what it is you want. Simply ask yourself this question. Am I interested or committed? If you recognise you’re just interested in a few areas, make a commitment to change right now.

rEMovE thE AutoMAtic NEgAtivE thoughts With PositivE AFFirMAtioNs

Every disempowering habit must be replaced with a new one. Many of us catch our negative self talk; however we don’t replace it with anything positive so the cycle continues. Make it a daily habit to say positive affirmations. Positive affirmations are simply positive statements said in the present tense to affirm something to be true. Some examples are: I am confident, I am a savvy and successful business owner, success comes easily to me, I live each day with passion and purpose. Write your own list of positive statements / affirmations and see how your mentality shifts for the better.

EliMiNAtE thE F WorD

Ok, I know what you are thinking...what is she on about? The F word is something we see, feel and hear every day. It is something that makes us cringe. It can propel us forward, or

more often, it can hold us back. It can be quite debilitating, creating a state of paralysis. It is the F word that prevents us from achieving all we want and more. FEAR is a silent killer within every aspiring entrepreneur and business person. Knowing how to help yourself, your team members, friends, family and colleagues control it and manage it will pay out dividends over and over. The most common definition of FEAR is False Emotions Appearing Real. Fear is an emotion we feel. Fear is sometimes a good thing, as it can keep us safe from many a dangerous situation. The challenge is to know how to take control of your FEAR and move through situations that present opportunity and better outcomes. Firstly I like to say there is no fear only feedback. This then opens up opportunities for improvement. It allows you to focus on what can be and what is possible.

By committing to a shift in your mindset, adopting an attitude for gratitude, being clear about your goals and what it is you want, taking consistent daily action, being mindful of your automatic negative thoughts and replacing them with positive and empowering statements and affirmations the fear will dissipate, procrastination will be a thing of the past and momentum will be something you experience every day.

Tania Allen Founder Vision Alliance

P: 1300 76 49 20 E: [email protected] w: www.vision-alliance.com

beLieFSseeing

+hearing

+Doing

+Experiencing

xrepetition

=beliefs

habitS

Beliefs

+

Experiences

x

repetition

=

habits

reSuLtS

habits

cause

automatic

perceptions

+

Behaviour

=

results

47

wHAT’s THE LAw?

All inclusive vehicle packages No territories Full call center support

hiring is an important decision for your

business. the right approach can benefit

your workplace and save you time and money.

If you are thinking about hiring a new employee for

your business there are steps you can take to help

you find the right person for the job.

kNoW thE lAW

Before hiring, it is important that you understand

your workplace obligations. The Fair Work Act 2009

greg Jennings, Director, Education resources team, Fair Work ombudsman

applies to all employees in the national system, and covers things like wages, record-keeping, pay slips and discrimination.

You should make sure that you are familiar with the National Employment Standards (NES). There are 10 NES in total and they apply to all employees. The NES covers things like maximum weekly hours, annual leave, personal/carer’s leave (also known as sick leave), parental leave and public holidays. For more information about the NES visit www.fairwork.gov.au/nes.

49

chAPtEr 10

hiring New Employees:wHAT’s THE LAw?

All inclusive vehicle packages No territories Full call center support

50

It is also important to know which modern award/s or enterprise agreements apply to your workplace.

A modern award is a document that sets out the minimum wages and conditions for an industry or occupation. They apply on top of the NES and cover things like pay, hours, rosters, breaks, allowances, penalty rates and overtime. To search for a modern award, you can visit www.fairwork.gov.au/awards.

An enterprise agreement is a document that sets out the minimum wages and conditions for a workplace. When an agreement is in place, it will usually

apply instead of the modern award. You can search for enterprise agreements and find out more about the agreement making process on the Fair Work Commission’s website www.fwc.gov.au.

As an employer you also need to take tax for your employees pay. Further information about your taxation and superannuation obligations can be obtained from the Australian Taxation Office – www.ato.gov.au/business/employers.

thiNk ABout hiriNg

The next step in the hiring process is

to consider whether hiring is the best option, or whether there is already someone on staff who can be trained for the role. To make this decision, you will need to assess your business’ current and future needs and define the role that needs to be filled.

If you decide that you do need to hire, think about what you need from the role and develop a job description to match. As part of this, consideration should be given to the type of employee you need (casual, part-time, full-time or fixed term). You should also consider the skills and qualifications required. For a template job description visit www.fairwork.gov.au/templates.

AttrAct thE right PEoPlE

Once you have developed the job description for the role you would like to fill, the next step is to advertise the job and attract the right candidates. You will want to make sure that suitable applicants hear about the opportunity and can match it with their skills, qualifications and expectations. When preparing your job advertisement, you should list the skills and experience you are looking for. You should also remember to let applicants know what is in it for them by including information about the location, salary and benefits of the job.

The best way to advertise will depend on the position you would like to fill. Consider advertising in newspapers or industry publications, using online job sites and social media, or by placing a poster in the shop window.

choosE thE right PErsoN

The next step is to create a shortlist of candidates you would like to interview from the applications received. A shortlist is particularly useful if you received a lot of applications for the position. This is because it will help you to identify the applicants whose skills and experiences best match the role.

Once you have prepared a shortlist you will be able to prepare to interview the best candidates. Interviews can be formal or informal. The focus should be

51

on asking the right questions so that applicant’s skills and experience can be matched with the job that needs to be filled.

Avoid asking questions that are personal, intrusive or irrelevant to the role as they may be seen as inappropriate or discriminatory.

The Fair Work Ombudsman’s Online Learning Centre has a course titled Hiring new employees. As part of this course you can test your interviewing skills through an interactive video scenario. The Online Learning Centre can be accessed at www.fairwork.gov.au/learning.

oFFEr oF EMPloyMENt

Once you have selected the best candidate, you will need to offer them the job. This can be done over the phone, but it’s a good idea to follow up in writing with a letter of offer. There are template letters of offer available at www.fairwork.gov.au/templates.

You should also provide them with a copy of the Fair Work Information Statement. This Statement must be given to each new employee when they start work. You can download a copy at www.fairwork.gov.au/fwis.

At this stage, you may also wish to provide the person with copies of any relevant company policies such as the code of conduct, uniform or social media policies. You should also think about providing them with any forms that need to be completed, including a tax file declaration or superannuation choice form.

stArt oN thE right Foot

To ensure you get the most from your new employee, you should invest time in a thorough induction. A well thought-out induction helps employees feel well-informed and equipped to do their job.

The induction can include things like a tour of the workplace and introductions to their colleagues, an overview of the business, an explanation of the employee’s role and responsibilities, a discussion about relevant policies

and procedures and a run-down of workplace health and safety procedures. For assistance with planning your induction, download our Induction Checklist at www.fairwork.gov.au/templates.

BE A ProDuctivE WorkPlAcE

During the first few weeks of employment, it’s a good idea to meet with the new employee to set goals and expectations. At this stage, you should also try to identify any training that might be required. You may wish to create a performance agreement to ensure that these needs are met. You can access a template performance agreement at www.fairwork.gov.au/templates.

Regular meetings are a good way to give new staff member’s feedback about their performance and monitor their suitability for the role.

Remember, if a problem does arise you should address it with your new employee promptly. The Fair Work Ombudsman’s Online Learning Centre has a course for managers and business owners titled Managing performance. This course contains practical tips for promoting good performance and

addressing underperformance when it occurs. It can be accessed at www.fairwork.gov.au/learning.

The Fair Work Ombudsman’s guide to hiring new employees is available at www.fairwork.gov.au/hiring. This guide contains further information about each of the steps in the above hiring process and provides straight-forward advice about hiring new staff. The guide was created to provide employers advice in plain-English about the best way to employ new workers and to outline their workplace obligations in simple terms.

For further information and advice you can visit the Fair Work Ombudsman website – www.fairwork.gov.au. Here you will find a range of resources including fact sheets, best practice guides, checklists and template documents. Alternatively, you may wish to call the Fair Work Infoline on 13 13 94. A free interpreter service is also available on 13 14 50.

Greg Jennings Director, Education Resources Team Fair work Ombudsman

P: 13 13 94 w: www.fairwork.gov.au

Marketing: the Crux of Great success

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Marketing:

regardless of the type of franchise business you own, sales and marketing

are the only activities that you will do in your new business that brings money in, rather than takes it out.

The best success as a franchisee will come from working as a team with your franchisor to promote your business and draw in the best customers.

The franchisor’s job is Corporate Marketing: that is, creating and running all the marketing activities that support all franchisees and strengthen the brand as a whole.

The franchisees job then is Local Area Marketing: doing lots of low cost activities ‘on the ground’ that capitalise on the global marketing and ensure that customers, beginning to know and trust the brand, know where you are and that they come and buy from you often.

In a good franchise system, it can be tempting to leave most of the marketing to your franchisor. But remember, no marketing by you means that you have no control. It also means that your business is worth significantly less, as it doesn’t have a way of self-generating work (there’s no tap that you as the business owner can turn on and off).

katherine grace, Director, graceful solutions Marketing

the Crux of Great success

locAl ArEA MArkEtiNg – By thE FrANchisEE

Often, the biggest frustration that franchisors have is that their franchisees aren’t doing much in the way of local area marketing - that is, building up the business name close to home in support of the brand promotion done on a wider scale.

At the end of the day, a franchise is a small business with the added bonus of a brand and support system to give you everything you need to succeed. However it is still your business (and probably your family’s business) and with so much on the line it is important that you do everything you can to have people lining up at your door.

Local Area Marketing, sometimes called Self Promotion, is simply anything you as the franchisee can do to help bring new customers into your business. Usually, it involves working at a local level or with the community, as these things are specific to your business site as opposed to the whole franchise group. Where mass media is ‘one-to-many’, local area marketing can be closely targeted to only your ideal clients and is ‘one-to-a-few’.

Many business owners are a little too humble for good local marketing, because to become known in your community really does involve becoming

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chAPtEr 11GOOD HAIRHAS ITS REWARDS


































































































































































54

just a little bit famous in your local area. A marketing consultant (or even a marketing student) can be a great help in the initial stages of working out how to increase your local profile.

Some examples of types of low cost local marketing that are usually allowed within a franchise system (see the word on permission below) include:

1. Networking with local businesses and people. (I call well-connected people ‘sneezers’ as you can let them know about your business and they will tell everyone – you become highly contagious!)

2. ‘Giving back’ or sponsoring local schools, kinders, sporting clubs or community groups. (There is an effective and non effective way to sponsor things – to ensure you get ROI try to package in ways to meet the members face to face rather than just getting a sign on a fence).

3. Appearing at fetes, festivals, markets, council events, home shows or trade expos.

4. Joining your local BNI chapter, rotary group, chamber of commerce, etc. (As the business owner of a well-known brand you need to become a little bit famous in your local area – even if you’re a bit too humble)

5. Leaving business cards for your services in other businesses, on bulletin boards, etc.

6. Advertising your services within

key employers in your area (such as council, hospitals, large manufacturers etc).

7. Running promotions or sales specific to your outlet and distributing (franchisor approved) flyers to letterboxes.

8. Thank you letters to customers for using your services or to the top 10 referrers in your client base. We use this one very effectively in my medical business – top referrers have increased to generating us over $1000pm each since we introduced thank yous.

9. Host beneficiaries with other local businesses such as gift vouchers or free trials for their clients.

10. Appearing in local directories, school newsletters or discount booklets (NB: advertising copy must always be approved by the franchisor first).

11. Offering your team (and customers) incentives for referrals.

12. Going to the bank, post office and school pick up wearing your uniform.

corPorAtE MArkEtiNg – By thE FrANchisor

Most franchisors are excellent at two things – brand exposure and promotions. Combined with some efforts on your behalf at the local level, the end result is an ‘attack from all angles’ where potential customers will

know you from branding marketing, trust you from local marketing and then be inspired to buy from you due to a ‘call to action’ or special offer.

1. The first and biggest responsibility of corporate marketing is to increase awareness (and fondness) for your shared brand.

2. This is usually (but doesn’t have to be) done via mass media such as television, print advertising such as newspapers or magazines, radio, billboards, online and social media advertising and the group’s website. These mediums are ‘one-to-many’ – that is, one message is seen by many people regardless of whether they fall into your target market or not (though many invariably will, especially if you are in fast food or general retail).

3. Mass media advertising is a big benefit to you as a franchisee – in normal small business there would be no way you could afford to promote yourself via any of it, so the team factor is a big help in getting your name out there. Generally it is thought that customers need to ‘see’ you at least six times before buying, so this exposure greatly increases your chances of more direct local marketing bringing people in.

4. The other big advantage of being part of a franchise is what is called best practice – that because there are so many people essentially

55

running the same business, it is easier than normal to figure out the best possibly way of doing everything (think of your business being run in slightly different ways in multiple parallel universes and you get the idea – one will be best at sales, one best at managing their team, etc). In this way everyone benefits from the others.

5. Franchisors may take best practice and use it to share promotional offers amongst the group, that have been known to work in the past or for other franchisees. Again this removes your need to try and try again to get it right – you can simply put a great offer out there and reap the rewards with new business.

your MArkEtiNg FuND coNtriButioN

One of the main reasons that franchises work is the team effort that is brought to marketing the business.

For a small fraction of what it would cost on your own, most franchisees are able to have their brand exposed through main stream media and by professional advertising agencies, both of which are well out of reach for the standard small business owner.

Since marketing on behalf of the franchisees is one of the biggest responsibilities your franchisor has, the Franchising Code regulates this by having a set portion of your franchise fees (called the Marketing Fee, Advertising Levy or similar in your franchise agreement) go into an audited Marketing Fund that must only be spent in the promotion of the brand.

You will see any marketing fees as a separate entry on your franchisee fees invoice each month.

However it is important to note that the franchisor is not obliged to spend your marketing contributing in promoting your specific business in your area – only that they need to promote the franchise group’s business as a whole.

You will be able to see a statement of the Marketing Fund for the last financial year in your Disclosure Document (which you will receive alongside your franchise agreement). Section 12 of the Disclosure Document will also outline key points about the marketing fund, such as what sort of things the fund is

used for, and if anyone such as suppliers contribute to the fund.

New changes to the Franchising Code effective 1st January 2015 will add even more transparency to how your marketing funds are used by your franchisor. These include:

• requiring additional disclosure on the types of expenses marketing funds are being used for;

• requiring company stores or franchisor owned businesses to contribute;

• giving franchisees the option to vote for an annual audit of the marketing fund; and

• requiring franchisors to keep marketing funds in a separate account.

You should absolutely note that just because you are paying a marketing fee to your franchisor, this does not mean that all your marketing will just ‘be taken care of’. You have a big responsibility to spend time and money on top of this fee in promoting your business locally if you really want to do well.

sociAl MEDiA – A tEAM EFFort

If done well, social media is a cheap and prolific way to market. It is becoming an increasingly important part of being a part of your customer’s daily lives.

Almost all Australian’s aged under 40 (87 per cent) use social media, with the majority using every day.

Because of the viral nature of it, social media is usually set up and controlled by the franchisors, to keep the brand in good standing for the benefit of all franchisees.

However, social media is a content driven medium, and the engagement of customers and potential customers is only as good as the information you are putting out there. Often with no contributions by the franchisees, the franchisor is left without a great deal to say!

You can support your social media campaign and get involved with your organisation and the wider public by providing content such as interesting articles (even referencing and crediting something you have read), photos of your team and customers enjoying your services and good news stories and client testimonials.

While you usually can’t set up a

business facebook or twitter page as a franchisee, often it is fine to set up a profile as a business owner of your franchisor, and connect with other businesses using LinkedIn.

A WorD oN PErMissioN

Because everyone is sharing the one brand, it is important for franchises to protect how that brand is used and ensure that the business remains well known with a good reputation so that everyone’s business can succeed.

This is why advertising by franchisees is monitoring and controlled - with so many people involved the consistency of the brand can very quickly become eroded and dilute mass marketing efforts.

As a rule, franchisees are encouraged to do local area marketing and only need to run the final ad past their franchisor for permission. Don’t let this requirement scare you off – almost all franchisors are excited and supportive for franchisees marketing themselves.

For social media and other uses of photographs, it is especially important to get everyone’s permission before using that image in promotions. If unsure, stick to family and friends or professional models. You should also gain your customer’s permission before using their case studies, testimonials or such in your marketing.

A WiNNiNg tEAM

Belonging to a franchise is a great way to leverage off some expensive brand exposure being done on your behalf, and to partner with a company that has a proven history of marketing themselves.

Remember though that no amount of money or brand exposure can replace local marketing. What we are looking for is a powerful combination of the macro and the micro – mass media and the local engagement working simultaneously to give you the most impact both from brand exposure and on-the-ground word of mouth.

Katherine Grace Director Graceful solutions Marketing, ReMed and synergy of success

P: 0400 865 277 E: [email protected] w: www.gracefulsolutions.com.au

recruitment Effective Franchise

recruitment

one of the greatest global challenges

facing all businesses today is

finding, engaging and retaining dedicated

ambassadors for their brand.

Whilst this is true for all businesses and food and

retail in particular experience great difficulty keeping

employees for more than a couple of years, meeting

this challenge is imperative in franchise recruitment.

And not surprisingly it is a large part of the reason

many retail businesses of scale and all food

networks of significant size are franchised (at least in

part). Franchisees bring not only the requisite capital

to build each unit of the franchisor’s business;

they become the motivated owner operators who

typically spend on average seven years in the

network.

suzanne Jarzabkowska, cEo, Dc strategy

Effective Franchise

thE FrANchisor/FrANchisEE rElAtioNshiP

The successful franchise is founded on a value proposition that recognises the basic interconnectedness of the franchisor and the franchisee in building enterprise value for both. It is a combination of the franchisor’s product or service, their experience, systems and processes, marketing know-how and brand, which together constitute their intellectual property.

It is a business opportunity that the franchisor can safely duplicate by licencing to other entrepreneurs (their franchisees) to invest in. Franchisees know that if they comply faithfully, the franchise model provides greater certainty than an unproven concept, reduces the risk of failure, and offers a higher potential for growth and realising their enterprise value when they sell.

chAPtEr 12

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This mutually beneficial relationship is secured by the legal agreement that has been customised for that specific business.

So, whether you’re an emerging brand opening green-field sites or an established system looking to drive and consolidate your network, attracting and recruiting the right franchisees to join your network is the critical lynchpin between the development and the execution phases of your growth.

A coMPEtitivE AND coMPElliNg FrANchisE ProPositioN

A decade ago potential franchisees had largely one criterion in evaluating

a franchise offer – the return on investment - and they didn’t really care if it was a gym, a poodle parlour or a bakery. The GFC and growing business sophistication have delivered much more risk adverse candidates whose concerns are now markedly more complex. And with over 1,400 franchise systems in Australia, franchisors need to present a competitive value proposition in order to attract the best candidates.

From research we conducted in 2013 with over 650 respondents, our data showed that potential franchisees assess a franchisor’s offer against the following criteria:

a) A proven business with good systems and processes

b) An established and recognised brand

c) The induction, start-up and ongoing training and support

d) The strength of the marketing activity

e) A lower risk profile.

Around 80 per cent of small business failures occur in the first five years. However, around only 20 per cent of franchised small businesses fail in that time. Franchisees look to your business to provide the financial data, the systems and processes, the brand and marketing collateral, the legal documentation and the training and support to reduce the risk associated with opening their own business.

That said, a 20 per cent failure rate still presents a fairly high degree of risk for both franchisor and franchisee. Added to this is the fact that over half of those 1,400 franchise networks never achieve critical mass – that is a degree of financial success that rewards the franchisor with greater revenue returns from developing their (in most cases very small) networks, than they would have had simply growing a few company owned and managed outlets.

This may be attributed to many factors including a product or service offering that is insufficiently differentiated from its competitors, an unsustainable business model, scalability issues related to technology, supply chain or brand and marketing, poor leadership and management and a host of other legal and commercial considerations. However, the failure to recruit the right franchisees is a stand out feature for a significant number of these small stagnant networks, and a critical factor in the success of EVERY franchise network.

DEFiNiNg FrANchisE rEcruitMENt

The single most important mind shift for most franchisors as they move into the recruitment phase is simply: recruitment is a franchise selection and grant not a franchise sales exercise!

So given you have a compelling franchise offer that ticks all the boxes noted above: a proven business with documented processes in operations manuals; an established brand and marketing capability; the start-up and on-going training and support, accurate financial data and the proper legal documentation. You are now looking to locate and screen candidates who

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fit clearly defined criteria, who pass a rigorous qualifying process and are willing to comply with a set of operational and legal requirements. Those who do will be offered the opportunity to join your network where their success will be dependent upon their compliance and cultural allegiance. This creates the psychological dynamic upon which the future relationship is built. Selling something creates the implication of imposition to the purchaser, granting something implies a privilege to the grantee.

Remember always that completing the recruitment process successfully is not the end game - rather it is the commencement of the franchisor/franchisee relationship. Because developing a thriving, sustainable network is the foundation of your enterprise value now and at your ultimate exit.

thE chArActEristics oF thE right FrANchisEE For your NEtWork

How do you determine who you want - the qualities and qualifications of candidates, where they can be found and how to screen and select them? How do you establish the recruitment criteria and process that will attract the highest calibre candidates and how will that translate to on-boarding and retaining successful, profitable happy franchisees? Qualifying potential recruits in this context, considers their financial capacity, their skills and experience, their psychological profile and the cultural/brand fit.

1. sufficient Capital

Obviously candidates need sufficient capital to pay the up-front franchise entry fee and set up costs. But make sure they have a thorough understanding of the cash-flow projections and how much operational working capital may be required until the business is profitable. Present accurate financial data based on your existing operations, so that they can analyse the numbers and assess the expected returns. As a guide, typically franchises of around $300,000 - $500,000 should take 2.5 to 3.5 years to return the original capital investment (as well as taking a moderate wage during this period). Providing guidelines around financing and ensuring candidates are appropriately

financed and independently advised before proceeding to the next phase is essential to avoid wasting time or having the franchisee get into financial difficulties through lack of guidance regarding capital requirements.

The Disclosure Document as mandated by the Franchising Code of Conduct 2014 and monitored by the ACCC contains basic financial disclosure requirements, but it is recommended that actual historical data be provided if it is available and applicable for the franchisee to assist in obtaining finance, although no projections should be provided and you should not take responsibility for providing figures to any lender. The candidate is also advised (including in the new two page Information Statement from January 2015) to seek financial and legal advice and must sign that they have done so, or that they have declined to do so after having been recommended to obtain that advice.

You are looking for motivated, well capitalised and competent franchisees, so candidates who seek to be well-informed and properly advised in order to make the commitment to your network have a better chance of ensuring their and your success.

2. Relevant Qualifications, Experience and skills

You need to be certain that with your induction, training and support and by following the Operations, Training and Procedures Manuals, franchisees will be able to run their business independently and hire, train and manage their staff. Some businesses have prerequisite qualifications and demonstrated expertise, but many look to the induction, training and support they provide to qualify their candidates, and some depend on both.

A dental, optometry or veterinary franchise may require professional degree qualifications. A delivery or transport business may require a truck license, a trade certification may be needed for an automotive, electrical, or plumbing business, or registration with the relevant regulatory bodies may be required for masseurs or beauty therapists. Some skills may be experience based such as food handling experience for QRS franchising or technical experience for phone or computer repairs.

A number of standard checks are mandatory in the recruitment process and should include the basic employment and business references, police and credit checks.

3. The Appropriate Psychological Profile

This is more difficult to quantify and is not industry specific - rather it is an integral part of the recruitment profile of successful candidates in any business. In a franchise network however it includes both macro and micro profiling. It is imperative from the first point of enquiry that your recruitment process creates the platform on which the relationship will proceed. Establishing the psychological dynamic that determines the franchisee’s position in your network going forward is an important qualifier for both franchisee and franchisor.

Macro-profiling: A franchise is not a democracy and macro-profiling ensures candidates understand their success is dependent upon their willingness and ability to comply with your proven concept, systems and procedures. This ensures they are sufficiently entrepreneurial to run their businesses but not to the extent that they deviate from the operational and legal guidelines or challenge you, the franchisor.

Some significant innovation has come from franchisees in successful networks over the years – the McCafe, Ronald McDonald, the McHappy Meal and the Filet-O-Fish Burger are some examples. However, McDonalds has been franchising for over six decades and that’s about the level of franchisee driven innovation in that period of time!

Micro-profiling: This determines the ideal candidates according to the franchisor’s task and culture requirements. The recruitment of franchisees is focused on protecting and upholding your brand’s core values. This will be dependent on both the business’ product and service offering, and the service culture.

You need to consider carefully what has made you successful. List the attitudes and attributes you need in your franchisees and document your sales process and service culture. For example you may deliver a professional health service and recognise that it has been your ability to engage with your community in marketing and business

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development through free educational health initiatives in schools, mother’s groups and service organisations, and becoming the trusted local experts that has set you apart from your competitors. This will mean that whilst your franchisees will need to be professionally qualified, primary desirable attributes will be the great communication, networking and people skills, necessary to develop their territories.

The clearer your picture of the franchisee you want, the better and more cost effective your ability to locate and recruit them will be. This in turn makes them more likely to be successful and happy, leading to higher levels of profitability, greater compliance, and better retention in your network.

4. The Right Cultural Fit

Successful franchisors have well defined and articulated values and a vision for their network. This creates brand ambassadors who are directly invested in managing their staff, monitoring costs, driving sales, lifting profitability and promoting customer loyalty. Leading with your mission, positioning your brand story and then finding franchisees who will genuinely buy into that vision with some measure of your passion and commitment is essential to both their and your success.

Cultural allegiance is the primary driver in high performing networks. So what are the characteristics of high performance cultures and how do you build an organisation with an adaptive culture aligned to your business goals?

Culture is founded on the shared values and practices of a group. This informs their vision, gives clarity to their mission and ultimately leads them to outperform their competitors.

Identify and define your company’s values - listing what is important to all the people in your organisation. Articulate and communicate those values from your first lead generation activities and throughout the entire recruitment process. Screen for a values fit even before skills and experience, and recruit people whose personal values are aligned with the company’s. And back up the verbal communication with behaviour that supports those values.

This is not a ‘touchy-feely’ HR intangible. Performance-oriented cultures have statistically higher levels of profitability, better financial growth, with greater franchisee commitment, compliance and retention. The enduring success of your network is built on this understanding and should be the key driver in the entire recruitment process from lead generation and first

application through financial, legal and operational qualification to the final grant of the franchise.

And it doesn’t stop at granting the franchise. It underpins your training and support from the on-boarding process to the ongoing training and long term support and up-skilling you provide to your franchisees. It is demonstrated in your leadership and head office. Defining your values is fundamental, but your action and behaviour communicate your values and your vision more accurately than words. Finally affirm and positively reinforce franchisees and head office team members for acting in line with the company values as this is what consistently consolidates your culture.

Remember, values drive decisions - from whom to hire to strategic business decisions.

rEcruitMENt – iN-housE or outsourcED?

Many franchisors, particularly in the early stages of their development, assume that recruiting their own franchisees will be more cost effective and that they understand better what they require so will be more discerning in their evaluation and choice. From many years’ experience this has not only proven to be untrue, but many

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franchises that may ultimately go on to become successful after a faltering start can trace their shaky beginnings to offering franchises to family and friends and other parties based on their personal assessment of their suitability. And many simply fail to thrive at all, based on getting the initial franchisees wrong.

Getting this right particularly with the first few franchisees is imperative. Happy, profitable franchisees are your best recruiters. As each candidate does their due diligence speaking with your existing franchisees (and any who have left your network as you are obliged to disclose names and contact details of all these under the Disclosure Document), franchisees who can report openly to enquiries from potential franchisees about the health and success of your network will often be a decisive factor in attracting good candidates to becoming new franchisees.

For many franchisors, particularly in the first couple of years, managing operations (and often a company location or more), inducting and training new recruits, potentially overseeing the fit-out and set-up of the new location and supporting existing franchisees can be all their head office can manage or afford to resource.

Recruiting each franchisee comes at a cost whether you do it at head office or outsource it to professionals. Work out what that cost is and factor the cost in to your franchise entry fee. The danger of recruiting in-house is that because your existing operation by its very nature must command more of your attention, recruitment becomes a poor second for that attention. Then you either fail to be sufficiently responsive to the leads generated and fail to move forward, or candidates are not screened with sufficient diligence to the process and poor choices can be made. In a few years as you are recruiting ten or more franchisees per year you will have the revenue coming into head office to resource an in-house recruitment facility.

Another benefit of outsourcing is that it creates the necessary psychological distance between candidates and the franchisor. The recruiter does the leg work, establishes the parameters of the relationship and pre-qualifies potential franchisees who are only introduced to the franchisor when they have met all the criteria so that they can be

approved. Maintaining this distance between candidate and franchisor from an in-house recruitment resource requires that the organisation be large enough that the franchisor is not the recruiter.

However the big caveat for either outsourcing recruitment or recruiting from within is the quality of the franchisee recruiters you engage. The quality of the franchisees will never eclipse the calibre of the recruiter, so you need to be certain that not only are they well trained, well presented and very experienced franchise recruitment specialists (check out whom they have recruited for) it is essential that you have confidence that they will be congruent conduits to promote your values, your vision and your culture.

thE rEcruitMENt ProcEss: lEAD gENErAtioN strAtEgy AND iNtErviEW ProcEss

The process by which you generate leads and then qualify candidates is divided into two equally important phases:

1. Lead Generation strategy

Franchise recruitment is to a large extent a numbers game. You need a quality lead generation process and investment to generate the interest necessary to grow the network. You need to be willing to commit the budget necessary to present your franchise opportunity in the right markets to drive the required number of leads. The criteria you have developed in relation to the characteristics noted above: qualifications and skills, the personal attributes, the financial capacity, psychological profile, values and cultural requirements, will assist in many cases in determining some particular media to exploit. For trades and professional franchises for example, professional and supply publications (printed or online) that cater to practitioners or trades people, or middle managers or suppliers and distributors in those jobs can be a great medium.

Determine your rollout program - what you wish to achieve and can manage and support from head office: say two to three franchise grants in your first year, three to five in your second. Select the media where you will present the offer and be readily responsive to the return on investment in any advertising medium

including print and online. This should be detailed and tailored specifically with particular consideration to your brand sensitivities and how you promote the franchise opportunity, as well as your roll-out schedule, requirements and budget. Our experience shows that the average cost of advertising to recruit a franchisee now exceeds $8,000. In simple terms, if you want to recruit three franchisees in your first year you will need to invest at least $24,000 in franchise opportunity advertising and perhaps more depending on the number of stores you already have in your network and your market/brand presence.

website Micro-site: Using your brand guidelines you need to develop an online micro-site to drive lead generation from your website to your recruitment team. Create a desktop, tablet and mobile version with an optimised range of features to maximise lead generation. This will be a key driver for leads going forward ensuring that they are captured in the same format. This micro franchise site should be linked to your standard website to ensure an increase in traffic.

Present your franchise opportunity on all your branded and marketing collateral – consumer advertising, vehicles, website, packaging, uniforms, social media, LinkedIn, trade and supply media, in your locations and anywhere you appear.

2. A structured interview Process

The interview process needs to be both robust and highly structured, allowing you to effectively manage and convert quality leads in the first instance and qualify the appropriate candidates in the second. Develop a comprehensive recruitment process including your meeting structure and content, the defining decision points, the necessary documents, checklists and forms, and explanations of each process step and its rationale. A thorough five to six meeting process determines whether the candidate under evaluation meets the multiple criteria and if they should be invited to become a franchisee.

You need to be mindful of your legal obligations under the Franchising Code of Conduct in relation to the structure and content of your Franchise Agreement, the newly introduced Information Statement, the requirements and formatting of the Disclosure Document, cooling off periods, and

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the treatment of refundable deposits. Always use a specialist commercial lawyer who is highly experienced in franchise law to draft your legal documents and advise you on your obligations under the Franchising Code as penalties for non-compliance now range to over $50,000.

thE MEEtiNg ProcEss

initial phone call - Share your information package (including the 2 page Information Statement from January 2015); set up first meeting in person.

First meeting – Collect a signed confidentiality agreement. Present an introduction to franchising and education in the franchisor’s culture, system and story. Present financial modelling and assess their financial capabilities and expectations. Conduct personality testing and macro and micro psychological profiling.

second meeting – Put the full application and refundable deposit in place. Meet in person again to peruse the draft franchise agreement and disclosure documentation. Provide contacts for obtaining finance and provide a list of experienced franchise lawyers for a franchisee legal review (this is helpful to both parties as franchisees consulting the lawyer that did their will or property conveyancing can cause unnecessary grief for both).

Monitor progress and assist to ensure they do not drop out at this stage due to nervousness or incorrect advice. Discuss the available locations / territories.

Third meeting – Review the legal advice and if necessary negotiate any clauses that are not “deal breakers” for the franchisor. The agreement may not be negotiable, however manage the responses from their lawyers.

Fourth meeting – Start the specific processes related to the operation of the franchisor’s business; a meeting with franchisor and introduction to the head office. If approved, candidates move to the next meeting.

Fifth meeting – Confirm finance and set up of the franchisee company structure is finalised. Issue legal documentation in final form. Upon receipt of disclosure/prior representation deed, any cooling off period begins.

sixth meeting – Sign franchise agreements and all attached paperwork. Take receipt of the franchise fee in full. Manage this process until the cooling off period has passed and the franchisor has executed the agreements.

The franchisor then welcomes the new franchisee into the network and begins the induction process and training.

It is equally important when a franchisee’s agreement ends or they wish to sell, that you revisit this interview process with the new candidate.

thE FrANchisE rEcruitMENt JourNEy – DroP-out rAtEs

You need to ensure you have both the process and the documentation to qualify the right candidates because here is some sobering data on drop-out rates on the franchisee recruitment journey from the research DCS conducted with over 650 respondents last year:

• 91percentofcandidatesdroppedout because of poor or inadequate financial information. This includes insufficient data to obtain a bank loan, an unsound business model and numbers that simply didn’t stack up.

• 83percentofcandidatesdropped out because of poor legal documentation. This includes poorly drafted and non-compliant documents, terms and conditions that franchisee legal advisors deemed unacceptable, and curiously, a significant amount of this advice seems to have been from lawyers who were not familiar with franchising. So it is equally important for franchisor and potential franchisee to choose a specialist franchise lawyer – the former to draft appropriate franchise documentation and the latter to provide a constructive review of same.

• 30percentofcandidatesdroppedout because of the lack of defined operations, procedures and training information including printed or online

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manuals or resources to indicate the franchisor had a proven concept, systems or processes or would provide adequate training and support relating to the operation of their business.

• 33percentdroppedoutbecauseof the relationship, i.e.; the franchise candidate and franchisor did not have synergy. Interestingly, and our many years’ experience would support this - franchisors who outsource to quality franchise recruiters very rarely find grounds not to approve and grant a franchise to a qualified recruit.

The important lesson here is that even if your lead generation strategy produces excellent candidates, your ability to convert the best of these into successful franchisees will be seriously compromised and the marketing effort and dollars completely wasted if you do not have the process and documentation to credibly support their recruitment.

A rEcruitMENt chEck list For FrANchisors

1. Financial Information – your actual historical financial performance data such as a P&L. You can provide a

blank template for a franchisee to produce their business model with indicative cash flow projections to assess whether they are adequately financed

2. Operations and Procedures Manuals preferably hard and soft copies

3. Franchise Agreement, Information Statement, Disclosure Document and any other legal documents such as leases, licences to occupy etc.

4. Brand and Marketing Collateral including local area marketing

Australia (along with our cousins across the ditch in New Zealand) is the most heavily franchised region in the world with four times as many franchise systems per capita than the U.S. Franchising is an integral part of our landscape and our economy contributing over $160billion in revenue to GDP annually. With about 1,400 franchises and 84,000 odd franchisees, the market is highly competitive. However, franchising is not a licence to financial success as less than 200 of these networks would have enterprise value of over $10million, if they could find an interested buyer.

Recruiting the right franchisees is a key driver in the success of the thriving

networks. And it is also a key concern for the top performers as identified in the 2013 franchise edition of BRW. These guidelines will assist you in attracting the best candidates and screening and selecting franchisees who are passionate and profitable.

Australians want to work for themselves and be their own bosses, yet curiously they are among the most risk adverse nations in the world…..a perfect recipe for franchising!

“No institution can possibly survive

if it needs geniuses or supermen to

manage it. It must be organised in

such a way as to be able to get along

under a leadership composed of

average human beings.” Peter Drucker (1909-2005) Professor of

Management & Organisation.

suzanne Jarzabkowska CEO DC strategy

P: 02 8220 8700 E: [email protected] w: www.dcstrategy.com

ISSUE FEATURES

Jan/Feb 2015 – BFA 9#2 RETAIL

Mar/Apr 2015 – BFA 9#3 SUCCESS WITHIN THE SERVICE SECTOR

May/Jun 2015 – BFA 9#4 FOOD AND BEVERAGE

Jul/Aug 2015 – BFA 9#5 ON THE ROAD

Sep/Oct 2015 – BFA 9#6 SPRING CLEAN YOUR HOME & BUSINESS

Nov/Dec 2015 – BFA 10#1 HEALTH, FITNESS & BEAUTY

Look out for our features in 2015

The Magazine for Franchisees

Business Franchise Australia and New Zealand is

our successful bi-monthly glossy magazine, sold

in newsagents across Australia and New Zealand, and is also

available at all major franchising expos, via subscription and

also as an application via Apple and Android.

The Business Franchise App enables you, the reader, to take

the magazine with you everywhere you go, and a subscription

to our digital edition means you will never miss an issue

again. Featuring many different franchise systems, we profile

a different franchisor and franchisee each edition, to share

their unique perspectives. Our contributing writers consist

of franchising experts within various industries including

banking, finance, legal, and real estate.

We focus on particular industries and highlight the various

franchises available, appearing alongside expert advice

specifically tailored for that particular industry.



ISSUE FEATURES

Jan/Feb 2015 – BFA 9#2 RETAIL

Mar/Apr 2015 – BFA 9#3 SUCCESS WITHIN THE SERVICE SECTOR

May/Jun 2015 – BFA 9#4 FOOD AND BEVERAGE

Jul/Aug 2015 – BFA 9#5 ON THE ROAD

Sep/Oct 2015 – BFA 9#6 SPRING CLEAN YOUR HOME & BUSINESS

Nov/Dec 2015 – BFA 10#1 HEALTH, FITNESS & BEAUTY

Look out for our features in 2015

The Magazine for Franchisees

Business Franchise Australia and New Zealand is

our successful bi-monthly glossy magazine, sold

in newsagents across Australia and New Zealand, and is also

available at all major franchising expos, via subscription and

also as an application via Apple and Android.

The Business Franchise App enables you, the reader, to take

the magazine with you everywhere you go, and a subscription

to our digital edition means you will never miss an issue

again. Featuring many different franchise systems, we profile

a different franchisor and franchisee each edition, to share

their unique perspectives. Our contributing writers consist

of franchising experts within various industries including

banking, finance, legal, and real estate.

We focus on particular industries and highlight the various

franchises available, appearing alongside expert advice

specifically tailored for that particular industry.



Mediation

the office of the Franchising Mediation

Adviser (oFMA) is an independent office,

appointed by the Federal Minister for small

Business to provide mediation and other

supportive services for disputes arising under

the Franchising code of conduct.

hong-An king, Assistant Franchising Mediation Adviser, office of the Franchising Mediation Adviser

through the Office of the Franchising Mediation Adviser

Where parties to a franchise agreement are in dispute, either one may contact OFMA and request information and assistance.

The OFMA has been in place since 1998 and has proven to be a reliable and effective means for resolving disputes and a model for other industry Codes. We are a neutral and confidential service for

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franchisees and franchisors. Historically, the success rate of mediation through the OFMA is over 75 per cent.

DisPutE rEsolutioN ProcEDurEs uNDEr thE FrANchisiNg coDE oF coNDuct (coDE)

The Code governs the franchising sector in Australia and applies to all franchises in Australia. Part 4 of the Code provides a mechanism for the process for resolving franchise disputes. It encourages direct negotiation between the parties in the first instance, and negotiation with the assistance of a mediator as requested.

With all new enquiries, we encourage parties to a franchise agreement to approach and negotiate with the other party directly. If the dispute is still not resolved, the OFMA can assist by providing educative advice and information on the process of mediation, and appoint a mediator to the dispute. We also assist parties to better understand or clarify their issues and interests. Where possible, we facilitate dialogue and agreement between parties, without going to formal mediation.

The process can be initiated by the franchisor or the franchisee. The goal

is to reach a negotiated agreement that both parties can live with, and is a confidential process. Any agreements made between the parties would not be disclosed to any third party to avoid precedence within the franchise system.

The process of mediation seeks to be collaborative and co-operative, rather than competitive. It allows the parties an opportunity to voice their concerns to each other with a mediator present. Mediators appointed by the OFMA are generally Nationally Accredited Mediators, and they act as a neutral person with expertise in the franchising sector. Their role is to help facilitate the discussion rather than making a final decision on who is ‘right’ or ‘wrong’.

The OFMA has a panel of experienced franchise mediators to assist you to have a productive conversation with your franchisor or franchisee(s) with a view to resolving issues in ways that meet the needs and interests of both parties.

As OFMA appoints the mediator, parties avoid entering into potentially protracted discussions on mediator selection. Concerns of mediator bias are removed as OFMA appoints a mediator to the dispute rather than one party having to agree on a mediator nominated by the other party.

ovErviEW oF thE ProcEss For DisPutE rEsolutioN uNDEr thE coDE

1. send a letter or notice of Dispute to the other party

This is a requirement under the Code as the first step in resolving the dispute. Under the Code, the Notice of Dispute must outline these three essential elements:

a) The nature of the dispute

b) What outcome the complainant wants

c) What action the complainant thinks will resolve the dispute.

Once the letter or Notice is sent to the respondent, both parties are required to try to agree about how to resolve the dispute. However, if the dispute is not resolved within three weeks, then either party may refer the matter to our office to appoint a mediator for mediation under the Code.

2. write a request to the OFMA to appoint a mediator

Under the Code, OFMA can appoint a mediator to the dispute once we receive a written request from either party. The appointment of the mediator will depend on the nature of the dispute.

3. Attend mediation

Once a mediator is appointed, both sides must attend the mediation. Failure to do so would be in breach of the Code and may attract a penalty of up to 300 penalty units (which is $51,000 as of 7 November 2014).

The Code does not define the mediation process itself, though typically mediations are facilitative, determinative or evaluative. Mediations conducted through OFMA follow the facilitative model where the mediator facilitates the parties’ own agreement without acting like a judge.

Mediation is a helpful process for both parties, whether they are the complainant or respondent. It is an effective process for resolving a dispute because:

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• The process of mediation assists parties to understand their own issues better as well as the other side’s.

• It provides an opportunity to strengthen and maintain the franchise business relationship in the long term.

• It seeks to resolve various types of conflict quickly and efficiently.

• The settlement success rate is over 75 per cent.

• It is cost effective, especially in comparison to the cost and time of going to court. On average, the cost per party is $1,150 (including GST) for a full day of mediation.

Under the Code, parties must equally share the cost of mediation, unless they agree otherwise. The cost includes the cost of the mediator, the cost of room hire, and the cost of any additional input agreed by both parties to be necessary to conduct the mediation.

Where parties and their representatives embrace and support the process, we see remarkable developments and agreements made. Mediation is a process in which the parties to the dispute have a voice in the outcomes

that are achieved and ultimately in a binding agreement that meets the needs of both parties. The process allows for creative options and the opportunity to either maintain and develop the franchise relationship in the future or, where appropriate, the amicable termination of a franchise agreement.

oFMA’s othEr sErvicEs

Furthermore, the OFMA can assist either party in various ways, whether it be clarifying the issues, referring them to relevant advisory bodies or providing guidance in understanding the elements of a Notice of Dispute. The OFMA also offer a free Early Facilitation Service at its discretion for matters where there is only one or two straightforward issues that may not require the time or cost of the usual mediation process. Through this service we contact the other party and try to facilitate an agreement over the phone and email correspondence.

coNclusioN

Franchise systems may appear straightforward since it is a rapidly expanding business sector in Australia,

but experience shows that there are many complexities involved in this unique business relationship. As such, disputes may arise even with the most carefully drafted franchise agreement and excellent franchise system. Mediation has been proven to be a highly successful process for disputants to address their business concerns and reach solutions that both parties can ultimately live with.

The Franchising Code of Conduct encourages the resolution of disputes through mediation and the Australian Government funded Office of the Franchising Mediation Adviser assists franchisees and franchisors to resolve disputes in a cost-effective, confidential and timely manner.

Hong-An King Assistant Franchising Mediation Adviser The Office of the Franchising Mediation Adviser

T: 1800 150 667 E:[email protected] w: www.franchisingmediationadviser.com.au

Don’t SignWithout

This SignIf you plan to invest your own funds into a franchise business,

it is essential you ensure the brand in question operates ethically and demonstrates best practice.

One of the hallmarks of a reputable industry sector is a commitment to high standards of personal and professional conduct.

All Franchise Council of Australia (FCA) members have agreed to comply with ACCC regulations, the Franchising Code of Conduct, and

the FCA member standards promoting excellence in franchising.

Ensure you deal only with FCA members. Ask for proof of membership.

Check franchise.org.au or call 1300 669 030 to find out more.

FCA_Sign ad.indd 1 15/12/14 9:31 PM

your business? READy TO FRAnCHisE

Don’t SignWithout

This SignIf you plan to invest your own funds into a franchise business,

it is essential you ensure the brand in question operates ethically and demonstrates best practice.

One of the hallmarks of a reputable industry sector is a commitment to high standards of personal and professional conduct.

All Franchise Council of Australia (FCA) members have agreed to comply with ACCC regulations, the Franchising Code of Conduct, and

the FCA member standards promoting excellence in franchising.

Ensure you deal only with FCA members. Ask for proof of membership.

Check franchise.org.au or call 1300 669 030 to find out more.

FCA_Sign ad.indd 1 15/12/14 9:31 PM

your business?

Do you have a successful business that is screaming out for expansion?

Franchising is a proven and successful formula for expanding your business but it is not for the faint hearted and must be planned with caution. The 2014 amendments to the Franchising Code of Conduct aim to offer a far more balanced regulation for the franchise sector that requires good practice and conformity.

Franchising is globally recognised as a successful business growth model and an exciting marketing method, requiring elements of skill, patience and diligence. When adequately applied in a structured manner, it offers mutual benefit and satisfaction for all parties involved.

The revised Code seeks to require franchisors to be accountable for their actions particularly where they are not well prepared and advised in their efforts to grow the network and overall business. Franchising is a business relationship in which the franchisor (the owner of the business) licenses specific trading rights to a third party, i.e. the franchisee. The franchisee is granted the right to use the franchisor’s business trade marks (brand) and the operating methods via an operations manual for a fixed period of time. This is in exchange for granting the franchisor the right to undertake control over certain aspects of how the business is conducted, in order to maintain an acceptable standard of service and delivery across the network in a consistent manner.

Marwan kojok, Managing Partner, Baybridge lawyers

Nasser Abdu, Executive Director, Baybridge Advisory

READy TO FRAnCHisE

FrANchisiNg iN AustrAliA

Franchising is not a new business concept and has now been adapted in various forms across most industry sectors in Australia, its economic imprint is substantial and growing. The retail sector in particular has been revolutionised by the adoption of franchising, providing an opportunity for small business holders with the good business sense, financial resources and a commitment to invest in structures, systems and operations, to compete against the large scale corporations that have traditionally dominated the Australian retailing landscape.

Consider these statistics provided by Griffith University’s Asia-Pacific Centre for Franchising Excellence in collaboration with the Franchising Council of Australia release of Franchising Australia 2014 report:

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• There are 1160 business format franchisors in Australia in 2014;

• There are an estimated 79,000 units operating in business format franchises;

• More than 460,000 people are employed directly in franchising;

• Sales turnover of the entire franchising sector is estimated at $144 billion;

• 86 per cent of franchise systems originated in Australia;

• 45 per cent of franchise systems engage in online sales with customers.

So before you embark on franchising as a growth strategy the above facts suggest that whatever business it is that will be offered to the market place must be attractive enough to compete with the networks currently on offer. One of the ongoing factors that challenges many franchisors is the lack of prospective franchisees. This can impact the overall performance of the network dramatically and in some cases has stalled or ceased growth altogether.

is your BusiNEss rEADy For FrANchisiNg?

The concept of franchising can be adaptable to any business, provided it qualifies for some basic characteristics:

1. is your business proven? – Does the business you intend to franchise have a track record of success? Has that been duplicated and proven to be a credible business model? Is the franchise you are looking to offer manageable by others? Is there a clear and measurable avenue for growth and expansion in your specific market?

2. is your business concept unique? – Is your business adequately differentiated from its competitors? Is it marketable as a business opportunity? Does it have a sustainable competitive advantage?

3. is you business systemised? – Do you have operational systems in place? Are operating procedures documented? Could someone learn to operate your business in three months or less?

4. is your business commercially profitable? – Does your business have a marketable return on investment for a prospective franchisee even after all royalties

are distributed? If a business can’t generate a healthy enough return on investment after deducting a royalty it is going to have difficulty keeping franchisees happy.

5. is your franchise model commercially viable to you? – Do you know what it will cost to create your franchise model? What are the costs of marketing your franchise offer? What will be the growth assumptions of your franchise network? Have you determined what it will cost you to support your franchise network, now and in the future? What will be your returns, now and in the future?

6. is there a clear and determined long term strategy in place? – Are you committed to building, growing and expanding your business? Are you set up for what that commitment will require of your time and your desired lifestyle? Do you have an assumed exit strategy?

If these criteria exist, then the business could quite possibly be suitable for franchising.

Numerous factors need to be considered during this exercise for it to be done with any notion of due diligence and professionalism:

• Assessing the feasibility of your business, are the numbers you determine consistent and replicable?

• Are your outcomes a feasible proposition to a prospective franchisee?

• Determine what the financial investment commitments of a franchisee will be;

• Measuring that investment against comparable market opportunities and making sure they are competitive;

• What is the speed of growth you want or can achieve in your planned franchise network?

• Determine the capital investment you will need to budget for to attain that growth projection;

• Assess what it will take to suitably and adequately support the growing network operationally as the franchisor; and

• Determine whether the whole projected effort is economically feasible to you as a prospective franchisor.

The above matters are critical to the overall success of the franchise and more importantly to meeting the compliance requirements of the Code. As the Code specifies the form of disclosure required to franchisees, matters such as the establishment and ongoing costs associated with the franchise must be itemised and accurate. In addition franchisors must disclose any form of additional capital expenses required for the operation of the business. Franchisees are often asked to upgrade their IT systems, fitouts, vehicles and other matters that most often are not widely accepted by franchisees with open arms.

corE AsPEcts oF A FrANchisE

1. is your brand protected? – At its core franchising is the most effective way of exploiting Intellectual Property (IP). It is a sophisticated form of licensing rights for the franchisee’s use of the IP in accordance with the franchisors’ methods, generally known as the ‘System’.

Franchising is attractive to franchisees because they can invest in an established brand in which goodwill is already attached to a greater or lesser extent (depending on the market). This of course means that it will be easier to attract business since the reputation of the business has already been established by the franchisor and creates a far more saleable asset.

Trade marks (the golden arches for Macca’s, Apple for Smartphones, Swoosh for Nike and their respective names) in particular are an essential part of a franchise because they indicate the source of the goods and/ or services and communicate that source to consumers. The brand is instantly recognisable to consumers and immediately communicates to the consumer the nature and quality of the services and/or goods they can expect to receive from the franchise.

In a globalised marketplace, increasingly dominated by web-based content, the protection of a franchisor’s IP rights is paramount. Franchisors must ensure the brand is registered as a trade mark and appropriately licensed to the franchisee for use.

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2. what is your corporate structure? – There are a number of examples of networks that have failed to execute the original plan. In some of those cases the entire network collapsed and as would be expected, the value in the brand deteriorated. A well advised franchisor would have a suitable structure in place to protect assets and limit liabilities. This structure however must be disclosed to franchisees often including an entity that owns the intellectual property, an entity that operates the franchise network and in some cases supplier entities. All aspects of the relationship between the entities must be supplied to the franchisee so that a franchisee is able to understand the relationship between the parties and the implications on the franchisee.

3. is your system well documented? – Franchise success is linked to consistency. Well established systems create a high level of consistency and accordingly thorough operations manuals leads to greater levels of success. In many cases the operations manual allows the franchisor to continue to evolve and develop its systems, products

or services and filter it down to the franchisee level without having to revisit the original agreement entered into between the parties. With the ever changing economic climate franchisors need to have cutting edge systems and processes to remain competitive.

It would be prudent to ensure that any provision in the franchise agreement that requires flexibility is linked to the operations manual. At the same time franchisors need to ensure that any changes made to the operations manual does not fundamentally change the arrangement made initially between the parties.

4. what is the agreement? – Many successful franchise networks base the terms of an agreement between the franchisor and franchisee on the basis of a sound business model. This includes the way the business must be dealt with including the commercial aspects. Many think that all franchise agreements are the same, however it is critical that franchisors produce an agreement that is customised and unique to their business. For many years franchisors

have based their agreements on core commercial pillars. A license term, a territory whether it be exclusive or non-exclusive, an upfront license fee, an ongoing royalty payment and a marketing levy. In recent times we have started to notice changes to these core pillars as brands evolve their businesses to include far greater IT infrastructure and sophisticated systems to deal with their franchisees in a more efficient way.

It is crucial that franchisors consider the terms of their franchise agreements in respect to the way they prefer to conduct business. The agreement must be a subset of the commercial and operational elements of the business rather than the other way around. In many cases this will eliminate the prospect of having to change and re-negotiate the terms of the agreement.

Marwan Kojok Managing Partner baybridge Lawyers

nasser Abdu Executive Director baybridge Advisory

E: [email protected] w: www.baybridge.com.au

Resources at your fingertips!

CURRENT TITLES INCLUDE:

Business FRANCHISE Australia and New Zealand magazine The Magazine for Franchisees, Bi-monthly publication

The Australian and New Zealand Business FRANCHISOR magazine

The Magazine for Franchisors, Quarterly publication

Australian and New Zealand Business FRANCHISE DIRECTORY Annual publication

The FRANCHISE GUIDE Annual publication

CGB’s website also provides an additional advertising and information format and complements our publications.


Franchise council

THE

OF AUsTRALiA

the Franchise council of Australia limited (FcA) is the peak body for the $144 billion

franchise sector in Australia, representing franchisors, franchisees, service providers and advisors to the sector. the FcA is a nationally incorporated not-for-profit association with a national head office based in Melbourne, victoria.

The FCA’s main aim is to help people get into franchising and ensure the sector they are joining is as good as it can be. This means promoting best practice in the sector and providing the education and other services necessary to ensure a healthy sector constantly striving to lift its own standards.

The FCA assists stakeholders in the Australian franchise sector in a variety of ways, to ensure the sector is a vibrant place to do business.

Membership of the FCA is voluntary, and is open to any individual or organisation involved in the franchising sector, including; franchisees, franchisors, lawyers, accountants, banks, consultants, academics, publishers and many more.

Whether offering advice on best practice franchising, educating government on policies affecting the sector, promoting franchising in the media or providing professional development services to its members, the FCA does its part to make the sector a positive, sustainable place to earn a living.

The FCA is closely affiliated with franchising associations around the world, and is a founding member of the Asia Pacific Franchise Confederation (APFC). It is also a member of the World Franchise Council (WFC) and for 1999 and 2000 was its secretariat.

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Resources at your fingertips!

CURRENT TITLES INCLUDE:

Business FRANCHISE Australia and New Zealand magazine The Magazine for Franchisees, Bi-monthly publication

The Australian and New Zealand Business FRANCHISOR magazine

The Magazine for Franchisors, Quarterly publication

Australian and New Zealand Business FRANCHISE DIRECTORY Annual publication

The FRANCHISE GUIDE Annual publication

CGB’s website also provides an additional advertising and information format and complements our publications.


MEMBErshiP BENEFits

Credibility – maintained through the FCA member standards and the Franchising Code of Conduct; Professional support – through education programs, networking opportunities and regular events; and Representation – ensuring members’ voices are heard by governments, regulators and other important groups.

Membership also means solidarity. FCA members belong to an association where their peers work together for the betterment of the sector. FCA members share a common method of doing business – not a common business. For this reason, franchisors, franchisees and suppliers can freely exchange ideas without fear of losing their competitive edge.

The FCA currently has more than 600 franchise systems and suppliers in its membership base. This strong commitment to belonging demonstrates the relevance and value brought to the sector by the FCA.

MAJor sErvicEs AND iNitiAtivEs

The FCA recognises that its members have different needs, and that different types of members should co-exist harmoniously. The success of franchising depends on successful franchisors, and this, in turn, depends on profitable and happy franchisees.

The FCA works constantly to ensure that all activities and services which benefit franchising will benefit the broader community – including franchisees, franchisors, employees and their local economies and communities.

As well as commitment to the highest industry standards, the FCA facilitates a number of services and initiatives to assist in promoting and advancing the role of franchising in Australia, as well as supporting its members.

FcA FrANchisE AcADEMy

The FCA Franchise Academy is the premier training provider for the sector

committed to providing franchisors, franchisees, franchise consultants and suppliers with the best education programs available.

The FCA Franchise Academy aims to provide both franchise-specific and generic business skills training and education for pre-entry, in-market and succession (exit) to all organisational levels. The establishment of the FCA Franchise Academy coincided with the introduction of nationally recognised qualifications in franchising.

In 2012 the FCA Franchise Academy launched the Certified Franchise Executive program (CFE). The CFE is the only internationally recognised professional accreditation program for franchise executives. It is an educational framework designed to enhance the professionalism of franchising by certifying the highest standards of quality training and education.

The program offers existing and aspiring franchise professionals and entrepreneurs the opportunity to grow professionally and reach a recognised standard of excellence within the local and international franchise community.

FcA suPPliEr ForuM

Established in 2008, the objective of the FCA Supplier Forum is for suppliers to the sector to advise the FCA on what products and services they expect and need from their industry representative body.

The FCA recognises that a franchise cannot sustain success without the assistance of the many and varied consultants, services and business systems they provide.

Suppliers such as consultants, lawyers, finance, IR companies, software companies and many more, constitute the bridges that allow franchisors and franchisees to travel above the competitive landscape, on their way to a sustainable commercial advantage.

WoMEN iN FrANchisiNg coMMittEE

The number of women participating in small business and franchise ownership is increasing.

In 2007, the FCA announced the introduction of the Women in Franchising Committee (WIF), dedicated to promoting and advancing the achievements of women in franchising and small business.

The aim of the WIF Committee is to increase female participation in franchising. It aims to be a professional, organised group within the FCA that will provide women inside and outside the sector with information and encouragement, as well as genuine opportunities for contribution, networking and professional development.

thE NAtioNAl FrANchisE coNvENtioN

The FCA hosts the annual National Franchise Convention. The Convention brings together the Australian franchise community – including successful business people, CEOs, government officials and industry advisors – to enjoy education, networking and business development opportunities.

Traditionally a three-day event, the National Franchise Convention also includes a trade exhibition where suppliers to the franchise sector can showcase their products and services.

The convention is open not only to those in franchising circles but also to the small business sector generally and it is not necessary to be an FCA member to attend.

The 2015 Convention (NFC15) will be held on the Gold Coast in October. For more information contact [email protected] or visit www.franchise.org.au.

FcA ExcEllENcE iN FrANchisiNg AWArDs

The FCA Excellence in Franchising Awards recognise and reward companies and individuals within the Australian franchise sector and provide

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a platform for entrants to showcase their achievements on the national stage.

The Awards are open to FCA member companies only and are committed to ensuring that franchisors, franchisees and suppliers to the sector are appropriately represented.

Success at the Awards can increase brand recognition, customer enquiries and media coverage. It can boost company morale and help attract the best talent to companies.

The FCA Excellence in Franchising Awards ceremony is held in conjunction with the National Franchise Convention and is the pinnacle of the franchising year. Past winners include 2014 Australian Established Franchisor of the Year, Wendy’s Supa Sundaes, 2014 Franchise Woman of the Year, Sharon Jurd (HydroKleen) and 2014 Multi-unit Franchisee of the Year, Matt and Brad Walker (Grill’d Healthy Burgers) and many more.

hAll oF FAME

The Australian Franchise Hall of Fame was established in 2003. During its creation, the selection panel searched back to the origins of franchising in Australia and, by a meticulous process of elimination, identified the groundbreakers, influencers, quiet achievers, selfless contributors and outstanding performers who endured the trials and laid the foundations of the sector’s success.

Now, it is members of the Hall of Fame itself who induct new entrants. The sole criterion is an outstanding contribution to franchising – whether as a franchisor, franchisee, academic, lawyer, consultant, politician, financier – whomever.

The 2014 Hall of Fame inductee is Greg Nathan, founder of The Franchise Relationships Institute.

FcA MEMBEr stANDArDs

Members of the FCA receive many benefits which help businesses keep informed and connected with the franchise sector and facilitate education.

One of the hallmarks of a reputable sector is a commitment to high standards of personal and professional conduct. This enhances public perceptions of franchising, helps safeguard the investments of franchisors and the businesses of franchisees, protects franchise networks from unfair or unethical attack and provides guidance for those seeking to commence their franchising journey.

The FCA encourages its members to maintain standards of conduct worthy of franchise sector professionals. The Member Standards are designed to provide members of the FCA with an authoritative guide on acceptable standards of conduct.

The FCA believes the Australian franchise sector to be well regulated with the Franchising Code of Conduct (the Code) allowing for affordable, efficient dispute resolution procedures and disclosure provisions to assist and guide the sector. It also considers that the relationship between the franchisor and the franchisee can be developed even further with best practice guidelines in the form of FCA Member Standards.

It is the FCA’s view that a member gains significant market benefit in identifying themselves with FCA membership and as such the business practice and activities of members should work towards franchise best practice.

MEMBEr oBligAtioNs

All FCA members are expected to conduct their franchising activities professionally and in accordance with Australian law. They are expected to comply with agreed minimum standards of conduct. The FCA considers the following standards to be relevant to members:

• MembersoftheFCAshallabidebyall relevant State and Federal laws including, in particular, the Franchising Code of Conduct and the Competition and Consumer Act. Within 14 days of a written request by the FCA, a member shall furnish to the FCA a copy of its current disclosure

document, franchise agreement and any other documentation or advertising material used in connection with the appointment of a franchise.

• No member shall imitate the trademark, trade name, corporate name, slogan, or other mark of identification of another member of business in any manner or form that would have the tendency or capacity to mislead or deceive.

• Members will become familiar with the content of these Member Standards and draw them to the attention of clients as appropriate from time to time.

• A member, be they a franchisor, vendor, franchisee, franchise broker, or representative of a franchise system should not sell a franchise if at the time the franchisor or vendor franchisee knew or ought to know that a reasonably competent franchisee would be unlikely to be able to successfully operate the franchise.

• Members are expected to behave professionally and refrain from illegal, unethical or improper dealings or otherwise act contrary to the image of franchising or the FCA.

The FCA recognises that its members have different needs, and that different types of members should co-exist harmoniously. The success of franchising depends on successful franchisors, and this in turn, depends on profitable and happy franchisees. The FCA works constantly to ensure that all activities and services which benefit franchising will benefit the broader community - including franchisees, franchisors, employees and their local economies and communities.

The Franchise Council of Australia

P: 1300 669 030 E: [email protected] w: www.franchise.org.au

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Franchising in New Zealand

Franchising

the franchise sector of the New Zealand economy is substantially larger than most

people realise. the number of units operating with business format franchise systems has increased considerably since 2003 when a major survey was conducted. the Franchising New Zealand 2010 survey conducted by Massey university, Auckland and griffith university, queensland found 423 active franchise systems in New Zealand compared with an estimated 350 in 2003. the survey also estimated a total 23,600 franchisee units, which was a 92 per cent increase over the seven years.

graham Billings, Executive Director, Franchise Association of New Zealand

in new Zealand

The most recent survey, Franchising New Zealand 2012, however, found that system growth had slowed in the previous two years and that there were now approximately 446 active business format franchise systems. Whilst the number of franchise units had fallen slightly to 22,400, the level of employment in the franchising sector had grown by more than 25 per cent to over 100,000 people.

The franchise model is operated across all sectors of business. In New Zealand, franchising has comparatively fewer businesses in the retail sector compared with many other countries, but is comparatively stronger in home and business-to-business services. Indicative of the entrepreneurial spirit of New Zealanders, approximately 88.0 per cent of franchises operating here are home-grown

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and despite the economic situation, there are some franchise systems that are still experiencing growth.

Franchising in New Zealand continues to play an important role in the economy with an estimated contribution of between $19.4 billion and $21.0 billion in turnover.

thE FrANchisE AssociAtioN oF NEW ZEAlAND (FANZ)

If you are looking for a business opportunity or needing advice on franchising, our recommendation is that you don’t sign anything until you have asked the question: “Are you a member of the Franchise Association of New Zealand?”

Members of the Franchise Association are the franchise professionals, committed to uphold ‘Best Practice in Franchising’ and the Association works hard to promote the benefits of dealing with members, both for those looking to purchase a franchise and also those who need to gain professional advice

The benefit of FANZ membership for franchisees was recognised in the New Zealand Prospective Franchisees Survey*. The survey found that 75.7 per cent of prospective franchisees considered membership of FANZ important or very important, when considering a franchise to buy into.

As the peak body for the franchise community in New Zealand, the Association makes representations to Government on issues of concern to franchisors and franchisees including such issues as proposed legislation; new business support programmes and business taxation. The Association often conducts email surveys of members on key issues to gain valuable feedback prior to making a submission.

Unlike a number of other countries in the world, including Australia, franchising in New Zealand is governed by the same commercial laws as any other business. In 2008 the Ministry of Economic Development called for submissions on the possibility of introducing franchise specific regulations following a high profile fraud case. In 2009, however, the Minister of Commerce concluded that there was no need at that time for the introduction of franchise-specific regulations and went on to say that that there was little evidence of widespread problems in the sector. He drew

attention to the Franchise Association of New Zealand’s Code of Conduct as an area where self regulation was working.

Despite the substantial difference in the regulatory environments between New Zealand and Australia, the two 2012 surveys showed remarkably similar levels of franchising disputes.

BuyiNg your NEW ZEAlAND FrANchisE

Buying the right franchise can have many benefits over the stand-alone business, not least of which is that you can potentially purchase into a franchise system that has a proven track record and one where you will receive all the help you need to become successful.

As a prospective franchisee, an important part of your due diligence should be to establish whether or not the franchise you are considering is a Member of FANZ. Don’t be misled by a statement such as, “we are not members but we abide by their Codes” as we have no powers to intervene unless the franchise is actually a Member. You should also take the free online training course for prospective franchisees that you can access through the FANZ website and then search for the right franchise to buy through the FANZ web directory, buyafranchise.co.nz.

Of course, there are franchise systems such as McDonalds who are currently not in membership but who operate ethically and provide valuable business opportunities for the prospective franchisee. In all cases, however, you should ask the franchisor to explain to you why they are not members.

For a franchisor to gain membership of the Association requires that they submit their documentation for scrutiny to ensure that their Franchise Agreements contain all the elements required under the Association’s Codes and Rules. Some of the key elements that are required are:

• Full and proper disclosure of matters important for a prospective franchisee to know and understand.

• A seven-day cooling off period before a prospective franchisee is finally committed to the purchase.

• A requirement that the prospective franchisee produces a certificate their solicitor to the effect that they have

had the agreement explained to them – or a signed statement that they have declined to take independent legal advice.

• If things go wrong, compulsory mediation by a FANZ appointed experienced franchise mediator is a first step in dealing with the issue.

The Association’s independent Scrutineer carries out compliance checks on a biennial basis to ensure that documentation maintains the standards that are required.

Carrying out your due diligence on every aspect of your intended franchise system is vitally important. The New Zealand Prospective Franchisees* survey found that over 70 per cent of prospective franchisees met with three or more franchisors before making up their minds and nearly 75 per cent talked to three or more franchisees of their intended franchise system as part of their decision making process.

If your franchise system is in membership, you have the ability to make a formal complaint to the Complaints Panel if you believe that your franchisor is in breach of the Association’s Codes or Rules. The Complaints Panel is fully independent of the Board of FANZ and its members are experienced in franchising both from a legal and practical standpoint. If your complaint is upheld, the franchisor can be required to rectify the situation or face a range of penalties that are contained within the Association’s Code of Practice.

If the franchise you are going to purchase is from a Member of FANZ, you too will be required to sign up to the Association’s Code of Conduct and Code of Ethics to ensure that as a franchisee you undertake to maintain ‘Best Practice’.

In addition to standards and compliance, franchisors, franchisees and service provider members gain much from membership to the Association. Apart from the significant marketing advantage of being able to use the Association’s logo as a sign of credibility, membership also opens up a whole range of opportunities to advance their knowledge and learn from the experience of others. This is a unique advantage not available to non-member franchise systems and was clearly demonstrated at Annual Conferences

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where first time attendees regularly comment that they are amazed by the amount of advice and information that was freely exchanged by members.

As a Member or the franchisee of a Member you have the opportunity to enter the prestigious annual awards, which culminate in a gala awards dinner in November each year. These awards are based on an internationally recognised business excellence system and not only provide you with the opportunity to showcase your business, but also gain valuable insight into the opportunities to improve your business from the feedback reports provided by the evaluators. There are entry categories for both franchise systems and franchisees and winners regularly use their success in marketing campaigns.

ExPortiNg your FrANchisE to NEW ZEAlAND

For an Australian franchisor coming into New Zealand it is a relatively straight forward process from a legal point of view. Most systems that come into New Zealand from Australia set up a local company both to protect intellectual property in New Zealand as well as to ensure a ‘foothold’ in New Zealand.

It is important to get trademarks registered in New Zealand as early as possible. It is not an expensive process but should be considered well before actually arriving in New Zealand.

If the Australian franchisor is operating directly in New Zealand then the franchise agreement should be reviewed by a New Zealand lawyer and made subject to New Zealand law and to New Zealand jurisdiction for ease of franchise rights enforcement. Reputable Australian systems that come here ensure that they have a disclosure document that is relevant to New Zealand circumstances as well as a cooling off period etc. A number of Australian systems have made, as a key feature of setting up in New Zealand, an early application to join the FANZ especially as the FANZ requirements for disclosure differ in some ways from those required under the Australian regulations.

Proper disclosure documents, cooling off period and mandatory mediation as a dispute resolution process are all part of the voluntary Code of Practice to which all FANZ members are required

to adhere. It certainly enhances the reputation of the system operating in New Zealand. Obviously, if a Master Franchisee is appointed in New Zealand then having that franchisee become a member of the FANZ is likely to be perceived as a system which respects the maintenance of high standards.

In spite of a minority of lawyers and accountants seeing franchising as something akin to the Wild West, the vast majority of lawyers, accountants and business brokers throughout New Zealand have a reasonable understanding of franchising and the benefits it can bring to franchisees. There is a growing number of lawyers, accountants and business brokers who specialise in franchising.

There is still a good deal of education to be undertaken for the public about avoiding doubtful franchise systems, but the trend is for specialised business brokers to promote healthy systems and to steer people away from the moonlight operators.

The majority of the banks in New Zealand now have a strong presence in the franchise industry and bear in mind that all the major banks in New Zealand are Australian owned. There are reputable franchise consultants in New Zealand with well-established track work records and for anyone who attends the annual FANZ conference it is manifest to observe that there is a strong and proactive congeniality within the franchise industry in New Zealand.

There are a small number of dedicated and respected franchise consultants in New Zealand who can be invaluable in modifying systems coming into this country. Involving their use can considerably diminish the likelihood of a legal claim being brought against a franchisor coming across from Australia.

Be aware that employment laws in New Zealand are similar to Australia and dismissing staff is not an easy process. Also New Zealand has an act called the Resource Management Act which, coupled with the Building Act, means that obtaining building consents for shop fit outs can be slow and expensive. It is vital to stress the need to do plenty of homework.

Obtaining sound taxation advice is essential before coming into New Zealand. There is a withholding tax system for payment of royalties and

other fees from New Zealand to Australia but there is plenty of advice available from accountants who understand the taxation laws between the two countries.

It is important to remember that GST applies to everything in New Zealand (even food items) and the tax structure here is somewhat different from Australia. For a start there is no such thing as stamp duty. The government Kiwi Saver superannuation scheme requires contributions from employers to be made when employees opt in to the scheme.

It is also important to know that we have the Personal Properties Securities Act which is a system of an online registration of all charges (e.g. what used to debentures for companies) against both individuals and companies as security for moneys lent and where goods and services are supplied on credit.

New Zealand has recently been named as the 5th highest ranking country based on the United Nations Development Programme which has regard to the standard of living of its people, its population’s access to knowledge and its population’s chances of living a long and healthy life.

There are many success stories for Australian systems entering into New Zealand. A point to remember, however, is that the disposable income of New Zealanders is not quite the same as that of Australians. Having said that, the lifestyle differences between Australia and New Zealand are not significant and so long as the homework and planning are done carefully then there are good prospects for Australian systems to enter into New Zealand and becoming successful.

*New Zealand Prospective Franchisees – Franchize Consultants Ltd and franchisebusiness.co.nz - April 2011.

Additional legal commentary provided by Rory McDonald – McDonald Lewis Law.

Graham billings Executive Director Franchise Association of new Zealand

P: nZ 09 274 2901 w: www.franchiseassociation.org.nz

79

FANZ

CREATIVEDESIGNSOLUTIONSLEAVING A LASTING IMPRESSION

Jejak Graphics is a freelance graphic design business based in Melbourne, Australia working with clients worldwide. With over 18 years experience in the design and print industry specialising in magazine layout and advert design as well as offering a number of other graphic design services and print solutions including:

Artwork is tailored to your brand and focused on your message and target

or organisation leave ‘a lasting impression’.

JEJAKGRAPHICS

a l a s t i n g i m p r e s s i o n

P: 03 8790 8006 M: 04222 676 39

E: [email protected]

AUsTRALiA

ACCOUNTING & FINANCIAL SERVICES ........................................................82

AdVERTISING & MARkETING .............................................................................83

AUTOMOTIVE PROdUCTS & SERVICES ........................................................83

BEAUTy PROdUCTS & SERVICES ....................................................................85

BUILdING PROdUCTS & SERVICES ................................................................85

BUSINESS SERVICES .............................................................................................86

CHILdREN’S PROdUCTS & SERVICES ...........................................................88

CLEANING SERVICES .............................................................................................88

CLOTHING ALTERATIONS & dRyCLEANING ................................................89

COMPUTER PROdUCTS & SERVICES ............................................................89

dISTRIBUTION ...........................................................................................................89

EdUCATIONAL & TRAINING SySTEMS ..........................................................89

ELECTRICAL SAFETy TESTING ..........................................................................90

EMPLOyMENT / PERSONNEL SERVICES ......................................................90

ENTERTAINMENT ......................................................................................................90

EVENT / PARTy PROdUCTS & SERVICES .....................................................91

FOOd – BAkERIES ...................................................................................................91

FOOd – COFFEE & CAFéS ...................................................................................92

FOOd – RESTAURANTS & dINING ROOMS .................................................93

FOOd – RETAIL .........................................................................................................95

FOOd – TAkE AwAy ................................................................................................95

HAIRdRESSING .........................................................................................................97

HEALTH & FITNESS .................................................................................................97

HOME BASEd BUSINESSES ................................................................................98

HOME SERVICES ......................................................................................................98

HOTELS, MOTELS & APARTMENTS.................................................................99

INTERNET .....................................................................................................................99

LANdSCAPING & GARdENING ..........................................................................99

MOBILE FRANCHISES ......................................................................................... 100

PET STORES, PROdUCTS & SERVICES ...................................................... 100

PHOTOGRAPHy ..................................................................................................... 101

POOL & SPA ............................................................................................................ 101

PRINTING & COPyING ........................................................................................ 101

REAL ESTATE & PROPERTy SERVICES........................................................ 101

RECREATION / LEISURE ..................................................................................... 102

RENT OR HIRE ......................................................................................................... 102

RETAIL ........................................................................................................................ 102

SIGNS & GRAPHICS SERVICES ...................................................... 105

TELECOMMUNICATIONS ................................................................ 105

TRAdE & SERVICES ........................................................................ 105

TRAVEL ............................................................................................ 105

VENdING ......................................................................................... 105

wORkPLACE HEALTH & SAFETy .................................................... 105

nEw ZEALAnD

ACCOUNTING & FINANCIAL SERVICES ..................................................... 106

AUTOMOTIVE PROdUCTS & SERVICES .................................................... 106

BEAUTy PROdUCTS & SERVICES ................................................................. 106

BUILdING PROdUCTS & SERVICES ............................................................. 106

BUSINESS SERVICES .......................................................................................... 107

CHILdREN’S PROdUCTS & SERVICES ........................................................ 108

CLEANING SERVICES .......................................................................................... 108

COMPUTER PROdUCTS & SERVICES ......................................................... 109

dISTRIBUTION ........................................................................................................ 109

EdUCATIONAL & TRAINING SySTEMS ....................................................... 109

ENTERTAINMENT ................................................................................................... 109

FOOd – BAkERIES ................................................................................................ 109

FOOd – COFFEE & CAFéS ................................................................................ 110

FOOd – RESTAURANTS & dINING ROOMS .............................................. 110

FOOd – RETAIL ...................................................................................................... 111

FOOd – TAkE AwAy ............................................................................................. 111

HEALTH & FITNESS .............................................................................................. 111

HOME SERVICES ................................................................................................... 111

HOTELS, MOTELS & APARTMENTS.............................................................. 112

LANdSCAPING & GARdENING ....................................................................... 112

MOBILE FRANCHISES ......................................................................................... 112

POOL & SPA ............................................................................................................ 112

PRINTING & COPyING ........................................................................................ 112

REAL ESTATE & PROPERTy SERVICES........................................................ 112

RENT OR HIRE ......................................................................................................... 113

RETAIL ........................................................................................................................ 113

VENdING ................................................................................................................... 113

wORkPLACE HEALTH & SAFETy ................................................................... 113

Franchise listingsCategories

81

CREATIVEDESIGNSOLUTIONSLEAVING A LASTING IMPRESSION

Jejak Graphics is a freelance graphic design business based in Melbourne, Australia working with clients worldwide. With over 18 years experience in the design and print industry specialising in magazine layout and advert design as well as offering a number of other graphic design services and print solutions including:

Artwork is tailored to your brand and focused on your message and target

or organisation leave ‘a lasting impression’.

JEJAKGRAPHICS

a l a s t i n g i m p r e s s i o n

P: 03 8790 8006 M: 04222 676 39

E: [email protected]

ACCOunTing & finAnCiAl serviCes

action caSh LoanSPO Box 618WBallarat West VIC 3350Phone: 03 5332 9889

aMX FinanciaL ServiceSPO Box 3100 Southport QLD 4215Phone: 1300 269 562

anz MobiLe LenDinGLevel 7, 833 Collins StreetDocklands VIC 3008Phone: 1800 805 805

auSSie hoMe LoanSLevel 23, 363 George StreetSydney NSW 2000Phone: 02 8297 0309

auSSie MortGaGe MaSterSPO Box 2033 Ocean KeysClarkson WA 6030Phone: 1300 666 186

auStraLian MortGaGe broKerSPO Box 255Pennant Hills NSW 1715Phone: 1300 276 537

bcM buSineSS coSt ManaGMent7 Tingira PlaceForestvilleNSW 2087Phone: 1300 360 647

benDiGo anD aDeLaiDe banK LiMiteDBendigo Centre, P.O. Box 480Bendigo VIC 3552Phone: 1300 361 911

cabot SQuareSuite 53, 3rd Floor14 Narabang WayBelrose NSW 2085Phone: 1300 130 119

cFo on-caLL5/3 Racecourse Road West Gosford NSW 2250Phone: 1300 362 436

capitaL truStLocked Bag 7500McMahons Point NSW 2060Phone: 1800 131 507

citiwiDe FranchiSinG ptY LtDPO Box 189North Melbourne VIC 3051Phone: 03 9326 6300

cra coSt reDuction anaLYStSPO Box 982Crows Nest NSW 1585Phone: 1300 360 647

echoiceGround Level 4, 22-28 St Kilda RoadSt Kilda VIC 3182Phone: 03 9583 2599

eXpenSe reDuction anaLYStSLevel 1, 1049 Victoria RoadWest Ryde NSW 2114Phone: 02 8014 8852

eXpreSS booKKeepinGPO Box 1284Oxley QLD 4075Phone: 07 3379 7174

ezYaccountSPO Box 4900Robina Town Centre QLD 4230Phone: 1300 313 397

FiFo capitaL499 St Kilda RoadMelbourne, VIC 3004Phone: 03 9866 2930

FIRST CLASS ACCOUNTSSuite 8, 34-36 Glenferrie DriveRobina QLD 4226 Phone: 1800 118 611Fax: 07 5578 9028Email: [email protected]: www.firstclassaccounts.combusiness description: First Class Accounts is Australia’s leading bookkeeping franchise with over 160 franchisees nationally. We are looking for motivated individuals who wish to develop their own business while being part of a supportive nationwide network.First Class Accounts operators take pride in delivering a range of services to help small and medium-sized businesses work smarter through delivery of accurate bookkeeping services, timely management reporting, compliant tax and statutory returns, set-up of accounting software and cash flow management.Membership: FCA, AATyear established: 2000number of franchise outlets: 160+investment required: under $40,000Training & support: 9 week induction training, ongoing regular workshops, webinars, phone support and forumLocations available: Australia nationwide

h&r bLocKPO Box 147Thornleigh NSW 2120Phone: 02 9483 3200

inteLLiGent accountS17/924 Pacific Highway Gordon NSW 2072 Phone: 1300 889 435

JiM’S booKKeepinGPhone: 131 546

JiM’S Finance proFeSSionaLSPhone: 131 546

LeDGerS booKKeepinGGPO Box 3377Sydney NSW 2001Phone: 1800 533 437

MaS taX accountantS244 Boundary RoadBraeside VIC 3195Phone: 03 9580 2419

MortGaGe choice229 Level 10, 100 Pacific HighwayNorth Sydney NSW 2060Phone: Call 13 MORTGAGE (13 6678)

MortGaGe houSeLevel 34, 101 Miller StreetNorth Sydney NSW 2060Phone: 02 8116 2000 / 133 144

RAMS FINANCIAL GROUP PTY LTDLevel 7/17 York Street, Sydney Phone: 1800 616 082 Contact: Paul Maraia – National Franchise Recruitment ManagerEmail: [email protected]: RAMS.com.au business description: RAMS is one of Australia’s most successful and well recognised home loan experts. Since the launch of the RAMS brand in 1995, RAMS has developed a reputation for offering home buyers great rates, innovative and award winning products and great local service. Building on our proven success as home loan experts, we also offer customers award winning transaction accounts, high interest savings accounts, and home loan insurance through our referral partners.Our products will assist you to tailor solutions for your customers’ needs along with exceptional customer service, this can help you achieve your goals as a franchise owner.Membership: FCA and MFAAyear established: 2003 number of franchise outlets: 70 initial franchise fee: $35,000 + GSTinvestment required: Sufficient operating capital requiredTraining & support: RAMS has developed an extensive learning and development curriculum covering a wide range of topics such as lending, sales, products and operating their own business.Locations available: NSW, VIC, QLD, WA

reFunD GroupPO Box 107 RBH Post OfficeQLD 4029Phone: 1300 733 863

reSi MortGaGe corporationPO Box 12 Broadway NSW 2007Phone: 02 9280 0007 or 136 126

SMartLineLevel 2, 2-4 Lyonpark RoadNorth Ryde NSW 2113Phone: 02 9855 4200 or 131 497

SucceSS taX proFeSSionaLS6/50 Ladner StreetO’Connor WA 6163Phone: 08 9337 4440

taXaSSiStC/ 36 Charles StreetNorwood SA 5067Phone: 08 8333 7777

the booKKeepinG networK 90 Woodhall StreetStirling WA 6021Phone: 08 9349 9189

82

AUSTRALIAN FRANCHISE LISTINGS

“Franchising is the

‘cloning’ of a successful

business concept.” Professor lorelle Frazer

“Nearly all the information

that you obtain about the

existing business will be

historical information.” tim kilham

AuTOmOTive prODuCTs & serviCes

ADverTising & mArkeTing

aarrow aDvertiSinG18 Sydenham RoadBrookvale NSW 2100Phone: 0422 133 300

biLLboarD connectionPO Box 3045Monash Park NSW 2111Phone: 1800 662 663

branD MuSicStudio 3/216 Glenferrie RoadMalvern VIC 3144Phone: 03 9509 9005

coFFee newS16 Marlin StreetThornside QLD 4158Phone: 0408 888 455

FounDation worKS ptY LtDGround Floor, 435A-437 Kent StreetSydney NSW 2000Phone: 02 8093 8050

MaiLpoSt1/462 King Georges Rd,Beverly Hills NSW 2209Phone: 1300 624 576

MinicarDSPO Box 718Tugun QLD 4224Phone: 0414 987 140

picK n Save auStraLiaPO Box 174Hindmarsh SA 5007Phone: 0400 300 555

pinSourceSuite 109,147 Pirie StAdelaide SA 5000Phone: 08 8232 3333

SMart Saver114 Mt Pleasant RoadBelmont VIC 3216Phone: 03 5249 8388

a1 MobiLe raDiatorS77A Education RoadHappy Valley SA 5159Phone: 1300 781 228

abS auto braKe Service2-10 Bliss CourtDerrimut VIC 3030Phone: 1300 227 288

aLLoY Motor acceSSorieS6 Geonic StreetUnderwood QLD 4114Phone: 07 3208 2266

auS-Dent605 Latrobe StreetBallarat VIC 3350Phone: 03 5336 2880

autobarn72-92 Station StreetNunawading VICPhone: 0401 694 258

THE INTERFACE FINANCIAL GROUP Phone: 1300 940 908website: www.interfacefinancial.com.auEmail: [email protected]: David T. Banfieldbusiness description:The Interface Financial Group (IFG) franchisees provide short-term working capital through a proven and innovative invoice discounting system. IFG has been operational for over 40 years with franchisees and licensees in Australia, the U.S., Canada, the U.K., Ireland, New Zealand, Singapore, Mexico, and South Africa.The new concept, IFG 50/50 franchise, offers all the same great benefits as The Interface Financial Group “standard’ franchise, but with some very significant enhancements, and a lower entry level.IFG 50/50 franchisees syndicate all transactions 50/50 with IFG-the franchisor, and that means less working capital required to fund transactions; IFG does the bulk of the due diligence and the ‘paperwork’ for the transactions; and IFG 50/50 franchisees will concentrate their efforts on building the referral relationships – they do the ‘people work’. A very innovative leverage program has also been introduced to allow franchisees to grow their capital even faster. year established: 1972 number of franchise outlets: Over 150investment required: $50,000 - $100,000Training & support: Extensive local training and support provided Locations available: Opportunities exist nationwide for unit franchisees.

thebestofP O Box, 951 Flagstaff Hill SA 5159

Phone: 08 8358 6112

Contact: Emma Gillings

Email: [email protected]

website: www.getthebestof.com.au business Description:Thebestof is a marketing franchise. Our franchisees work on a local level with only the best businesses in their area. They provide bespoke marketing solutions that actively help those great local businesses get more customers, using both cutting edge online techniques and more traditional marketing methods. It’s a powerful combination. Thebestof has flourished since its launch in the UK in 2005 and now boasts a growing network in Ireland and here in Australia.

year established: 2005

initial franchise fee: $9,995+ GST to $32k + GST, dependent on territory

Training & support: 3 Day Induction, plus ongoing training and support

Locations available: Territories available nationally – please enquire

waiveStar Group 78 – 82 Chifley DrivePreston VIC 3072Phone: 03 9484 9650

AUTO ONE AUSTRALIAUnit 1, 40 Carrington RoadCastle Hill NSW 2154Phone: 02 8845 1100website: www.autoone.com.auEmail: [email protected]: Peter Hazerbusiness description:Auto One is a member owned Automotive Parts and Accessory Group. The company began in 1988 and now operates throughout Australia. Auto One is a unique franchise structure that is owned and run by the members. Your involvement as an Auto One member means you have an equal say in the decision process of the group.Auto One has a prominent name and image that has high customer recognition in the automotive parts and accessories market. Our slogan, “Right Gear, Right Advice” strategically positions Auto One within the trade and retail segments of the market and supports the company’s future direction. Auto One is all about teamwork and growing as a group for the mutual benefit of all members. Its past has shown tremendous growth – its future promises unlimited opportunity.Membership: FCAyear Established: 1988number of Franchise Outlets: 60investment Required: $300,000 + depending on site selection.Training & support: Comprehensive training at store level and National Office, plus continued ongoing support from existing members and National Office. Distribution Centre Support and Franchisee Development Support from National Office dedicated National Office staff.Locations available: Australia Wide

auto MaSterS auStraLia PO Box 1517Applecross WA 6953Phone: 08 9316 1117

autoMatch auStraLiaPO Box 316-WWestcourt QLD 4870Phone: 07 4051 1995

autoMotive Service SoLutionS21 Anvil RoadSeven Hills NSW 2147Phone: 1300 304 060

auto pro76-92 Station StreetNunawading VIC 3131Phone: 03 8878 1111

auto Shine 4/9 Bryant DriveTuggerah Business ParkTuggerah NSW 2259Phone: 1300 356 595

auto SparKPO Box 1000Joondalup WA 6916Phone: 08 9300 2555

bob Jane t-MartS471 Williamstown RoadPort Melbourne VIC 3207Phone: 03 9091 0777

83

braKeS pLuS14 Lonsdale StreetDandenong VIC 3175Phone: 03 9706 9636

briDGeStone SeLectGPO Box 2200Adelaide SA 5001Phone: 08 8206 0200

car care auStraLiaPO Box 116Floreat Forum WA 6014Phone: 08 9244 2344

carGrooMerSPO Box 6067Yatala QLD 4207Phone: 07 3807 7577

citY DiScount tYreS (Sa/nSw)4-8 Parker Street,Footscray Vic 3011Phone: 03 8398 9300

coLor tech SYSteMS1/221 Eastern Valley WayMiddle Cove NSW 2068Phone: 1800 727 282

cooper autoMotivePO Box 886Rosny Park TAS 7018Phone: 1300 15 15 55

enDruSt ptY LtD4 Binbil StreetAlbion QLD 4010Phone: 07 3854 1075

everGLo coMpLete car DetaiLinGPO Box 912Flagstaff Hill SA 5159Phone: 1300 611 989

FiXzit auStraLiaPO Box 16Sumner BC QLD 4074Phone: 1300 726 806

GooDYear autocare82 Dandenong Road WestFrankston VIC 3199Phone: 03 9770 1985

JaX tYreSLocked Bag 2300St Leonards NSW 1590Phone: 02 9964 4000

JiM’S car cLeaninGPhone: 131 546

MaGic hanD carwaSh15 Hood StreetCollingwood VIC 3066Phone: 03 9419 7419

MiDaS autoPO Box 2429Gladston Park VIC 3043Phone: 13 MIDAS (6432)

MobiLe pLaStic & vinYL repairS3/16 Veronica StreetCapalaba QLD 4157Phone: 07 3245 2055

nanoteK car cLeaninGPO Box 375North Richmond NSW 2754Phone: 1800 Nanotek (626 683)

natraD raDiatorS & auto air252-256 Hammond RoadDandenong South VIC 3175Phone: 03 9795 1255

new LiFe repair ServiceSUnit 5/634-644 Mitcham RoadVermont VIC 3133Phone: 03 9873 7745

niSSan Motor coMpanYLocked Bag 1450Dandenong South VIC 3164Phone: 03 9797 4111

no wet waterLeSS carcLeanPhone: 1300 731 566

novuS auStraLia2/605 Kingsford Smith DriveHamilton QLD 4007Phone: 07 3866 2700

oppoSite LocK592 Whitehorse RoadMitcham VIC 3132Phone: 03 9873 8279

ozzY tYreSUnit 1-3/200 Hoxton Park RoadHoxton Park NSW 2170Phone: 02 9825 0355

peDDerS SuSpenSion6 Bridge Road Keysborough VIC 3173Phone: 03 9706 3500

pirteK FLuiD SYSteMS3-5 Garling RoadKings Park NSW 2148Phone: 02 8822 9000

ruSt Free (auStraLia)20 Unwin StreetMoorooka QLD 4105Phone: 07 3892 4992

RYCO 24•719 Whitehall StreetFootscray VIC 3011Phone: 03 9680 8080

SeLect cLeaninGSuite 441, 29 Smith StreetParramatta NSW 2150Phone: 1800 153 483

Shine hanD car waSh48 Pier StreetAltona VIC 3028Phone: 0410 303 080

SNAP-ON TOOLSPO Box 6077Seven Hills NSW 2148Phone: 02 9837 9182Contact: Les CoppinEmail: [email protected]: www.snapontools.com.au/franchisebusiness description:Snap-on Tools expanded to Australia in 1988 as a mobile franchise operation, focusing on putting high quality tools into the hands of mechanics, engineers and technicians across the country. Snap-on Tools is a wholly owned subsidiary of Snap-on Inc., a developer of innovative and technologically advanced tools who has established a network of solid franchise operations across the globe.Membership: FCA and FANZyear established: 1920. Operating in Australia since 1988number of franchise outlets: 170initial franchise fee: $40,000 depositinvestment required: $40,000 - $304,000Training & support: Franchisees receive exceptional training to get you started and Snap-on will continue to support you through the years to help you make your Snap-on franchise a success.Snap-on is continually developing products and new training, helping our franchisees stay abreast of rapidly moving markets.Locations available: Australia Wide. Snap on currently have opportunities available in: NSW, VIC, TAS, SA, WA & N.Z

SpeeDLiner auStraLia429 Frenchville RoadFrenchville QLD 4701Phone: 07 4961 1290

SuperFiniSh eXpreSS PO Box 85Redcliffe QLD 4020Phone: 07 3284 8055

the Leather & vinYL Doctor2/52 Export DriveMolendinar QLD 4214Phone: 1300 4 LEATHER

the tYre FactorYLevel 1, 650 Mt Alexander RoadMoonee Ponds VIC 3039Phone: 03 9375 5600

tint a car275 Canterbury RoadCanterbury VIC 3126Phone: 03 8809 2700

totaL tooLS19 Grimes CourtDerrimut VIC 3030Phone: 03 9394 4300

touch up GuYSUnit 4, 8-10 Hampton RoadBurleigh Heads QLD 4220Phone: 1800 220 039

towFiX 132 West Burleigh RoadBurleigh Heads QLD 4220Phone: 0400 611 416

what Scratch?PO Box 1523Wangara DC WA 6947Phone: 1300 283 333

84


“Consideration needs to

be given to any possible

rent increases, how often

such increases occur and

what formula, if any do

they follow.” Jane garber-rosenzweig

“The intent of the Code

is to ensure transparency

by the franchisor

and to balance the

rights and obligations

between franchisor and

franchisee.” robert toth

beAuTy prODuCTs & serviCes

builDing prODuCTs & serviCesuLtra tune Suite 1, 38-40 Prospect StreetBox Hill VIC 3128Phone: 03 9898 3355

uticoLorPO Box 312Geelong VIC 3220Phone: 03 5256 1012

vip car carePhone: 1300 767 160

aLpha-h concentrateD SKincare1-2/18 Millennium CircuitHelensvale QLD 4212Phone: 07 5529 4866

auStraLian SKin cLinicS87/89 Upton StreetBundall QLD 4214Phone: 1300 303 014

braziLian beautY12 Kent RoadWooloowin QLD 4030Phone: 0425 733 439

braziLian butterFLY auStraLia5/23 Kelletts RoadRowville VIC 3178 Phone: 03 9756 5700

eLLa bache2 Lambs RoadArtarmon NSW 2064Phone: 1800 789 234

enDota SpaLevel 1, 357 Camberwell RoadCamberwell VIC 3124Phone: 0419 007 538

eSSentiaL beautYPO Box 20Collinswood SA 5081Phone: 08 8359 5566

Get threaDeDPO Box 1313Buddina QLD 4575Phone: 0413 004 127

hair 4 briDeSPO Box 5909Maroochydore QLD 4558Phone: 1300 427 433

Jc uniQue beautY anD LaSer cLinicPO Box 33Nunawading VIC 3131Phone: 03 9894 0388

JUST LASHES EYELASH ExTENSIONSPO Box 592 Warners Bay, NSW 2282Phone: 1300 790 898 Contact: Clive JonesEmail: [email protected]: www.justlashes.com.au business description: When a woman steps into Just Lashes she isn’t expecting just another beauty service – no, she’s making an investment in her self-confidence, treating herself to a well-deserved luxury and giving herself permission to look and feel special. Just Lashes excels at providing an unforgettable beauty experience that generates referrals, repeat business and turns one-time buyers into long-term customers.When you’re a Just Lashes franchisee you reap all the benefits of our increasingly powerful brand. Membership: FCA year established: 2007 initial franchise fee: $25,000 investment required: Min $10,000 for Establishment Fitout Training & support: Initial 4 weeks intensive then ongoing supervision support

Locations available: Australia / New Zealand

MaDaM GLaMourPO Box 930Coolum Beach QLD 4573Phone: 07 5370 2232

Man what a FuSS17 McKillop StreetMelbourne VIC 3000Phone: 03 9642 3860

MYwhiteSMiLePO Box 130 Biggera Waters QLD 4216Phone: 0419 117 234

reSuLtS 9 LaSer cLinic97 Macquarie StreetParramatta NSW 2150Phone: 1300 722 432

4 SeaSonS Gutter protectionUnit 23, 63-71 Bayfield RoadBayswater VIC 3153Phone: 1300 302 523

aDenbrooK hoMeSPO Box 769Bulimba QLD 4171Phone: 07 3909 4444

aMber Group auSt LtD1 Rowood RoadProspect NSW 2148Phone: 1300 362 241

auSSie SKip baGS77 Power RoadBuderim QLD 4556Phone: 1300 586 548

auStraLian pavinG centre4 Oborn RoadMount Barker SA 5251Phone: 08 8391 3467

bathrooM werX3 Harrow StreetPreston VIC 3072Phone: 1800 644 171

beauMont tiLeS225 Marion RoadMarleston SA 5033Phone: 08 8292 4444

bLueJetUnit 2/14 Millennium CircuitHelensvale QLD 4212Phone: 07 5500 0939

bLYGoLD auStraLia1/26-28 Octal StreetYatala QLD 4207Phone: 07 3807 0660

cavaLier hoMeS1 Lexington RoadUnderwood QLD 4127Phone: 1300 360 665

concrete taXi 1/27 Kingtel PlaceGeebung QLD 4034Phone: 1300 880 955

coraL hoMeS36 Laver DriveRobina QLD 4226Phone: 07 5585 2555

DanLaiD contractinG43 De Havilland RoadMordialloc VIC 3195Phone: 03 8514 6300

DaviD reiD hoMeSPO Box 1599Buddina QLD 4575Phone: 1800 095 949

DiaL-a-DiGGer128b Tolley RoadSt Agnes SA 5097Phone: 1300 234 443

DiXon hoMeS1821 Ipswich RoadBrisbane QLD 4106Phone: 07 3277 0000

Fair DinKuM SheDSSuite 101, 1 Centennial DriveCampbelltown NSW 2560Phone: 1800 050 000

GLobaL SaFe technoLoGieS auStraLia26 Hassall StreetSmithfield NSW 2164 Phone: 1300 668 620

85

“Identify the applicants

whose skills and

experiences best match

the role.”

“Avoid asking questions

that are personal, intrusive

or irrelevant to the role.” greg Jennings

“The goal is to reach a

negotiated agreement

that both parties can live

with.”

“The process of mediation

seeks to be collaborative

and co-operative, rather

than competitive.” hong-An king

business serviCesGoop GuYSPO Box 393Landsborough QLD 4550Phone: 1300 735 496

Granite tranSForMationS7/5 Talavera RoadNorth Ryde NSW 2113Phone: 02 8817 5900

Grip GuarD17 Moresby AvenueSeaford VIC 3198Phone: 1300 304 747

harDware2SitePO Box 1055Thuringowa Central QLD 4817Phone: 1300 685 687

hire a traDeSManPO Box 530Elsternwick VIC 3185Phone: 1300 794 473

hotonDo hoMeSPO Box 354Moorabbin VIC 3189Phone: 1800 677 156

inSpect MY hoMeUnit 4/ Millennium CircuitHelensburgh QLD 4212Phone: 1300 337 447

JiM’S buiLDinG inSpectionSPhone: 131 546

JiM’S buiLDinG MaintenancePhone: 131 546

JiM’S DiGGerSPhone: 131 546

JiM’S FencinGPhone: 131 546

JiM’S paintinGPhone: 131 546

JiM’S pavinGPhone: 131 546

JiM’S perGoLaSPhone: 131 546

JiM’S rooFinGPhone: 131 546

LaSer pLuMbinG anD eLectricaLSuite 8/1020 Doncaster RoadDoncaster East VIC 3109Phone: 03 9842 1488

MeGaSeaLeD bathrooMSPO Box 195Matraville NSW 2036Phone: 1300 243 440

MiSter pLY&wooD72-78 Tattersall RoadKings Park NSW 2148Phone: 02 9621 7177

protect-a-winDowPO Box 359Paradise Point QLD 4216Phone: 07 5529 6098

pY FencinG37 Governor RoadMordialloc VIC 3195Phone: 03 8586 7999

reD buiLDinGPO Box 6111Mooloolah QLD 4553Phone: 1300 973 340

reSiDentiaL GaraGe DoorSPhone: 1300 202 808

rooF SeaL23 Grove AvenueMarleston SA 5033Phone: 1300 367 070

SheD boSSPO Box 73Bungalow QLD 4870Phone: 07 4051 5640

SMith & SonS renovationS & eXtenSionS PO Box 1310Mooloolaba QLD 4557 Phone: 07 5478 4014

StorYbooK cottaGeS42 Norman AvenueFrankston South VIC 3199Phone: 03 9787 5500

SuStainabLe DirectionSInnovation House, 1 First Avenue Technology ParkMawson Lakes Adelaide SA 5095Phone: 08 8260 8211

taMawooD hoMeS1821 Ipswich RoadRocklea QLD 4106 Phone: 1300 101 010

the concrete cutter2 Cormorant ParadePakenham VIC 3810Phone: 03 5940 3636

the SheD coMpanYPO Box 5350Gold Coast MC QLD 9726Phone: 07 5657 8800

totaLSpan74 Platinum StreetCrestmead QLD 4132Phone: 1300 868 257

traXX conStruction proDuctS4/1 Rocklea Drive Port Melbourne VIC 3207Phone: 1300 109 108

unScratch the SurFaceLevel 1, 530 Little Collins StMelbourne VIC 3000Phone: 1300 500 408

wet-SeaL ManaGeMent ptY LtDPO Box 481Coffs Harbour NSW 2450Phone: 1800 025 081

vip LiGhtinGPhone: 1300 30 50 99

aaa uniForM centraL31 High StreetGlen Iris VIC 3146Phone: 1300 30 8220

awarD booKKeepinG coMpanYShop 8, 1283 Pt Nepean RoadRosebud VIC 3939Phone: 1300 130 343

bartercarD auStraLiaPO Box 582Southport BC QLD 4215Phone: 1300 227 837

bbXPO Box 733Gordon NSW 2072Phone: 1300 937 229

the biG paDDLe coPO Box 3152Tuggerah NSW 2259Phone: 02 9634 4552

copYFaX StationerSCarrington House, 61 Carrington StreetAdelaide SA 5000Phone: 08 8237 0565

corDLeSS FiLter MachinePO Box 1298North Haven SA 5018Phone: 1300 236 236

coSt reDuction anaLYStSLevel 21, 201 Miller StreetNorth Sydney NSW 2060Phone: 02 9025 3950

DocuMent ManaGeMent SoLutionSPO Box 157Emu Plains NSW 2750Phone: 1300 557 990

eMbroiDMeUnit 28, 56 Buffalo RoadGladesville NSW 2111Phone: 1800 662 663

86


“Whatever you have

accomplished to date

is just a small fraction of

what is possible for you.”

“The worst thing we can

do to inhibit our success

is to blame others and

outside circumstances for

our lack of results.” tania Allen

“Carrying out your due

diligence on every

aspect of your intended

franchise system is vitally

important.”

“So long as the

homework and planning

are done carefully then

there are good prospects

for Australian systems to

enter into New Zealand.” graham Billings

FASTWAY COURIERSLevel 9, 491 Kent StreetSydney NSW 2000Phone: 1300 FASTWAYFax: 02 9264 4966Contact: Fastway CouriersEmail: [email protected]: www.fastway.com.au business description:Established in 1983, Fastway Couriers offers a cost effective, reliable and friendly courier service across the county.Whether you’re looking for an opportunity to run your own rewarding business, take control of your future or only work Monday – Friday, our multi-award winning franchisees enjoy•Guaranteedincomepackage*•Lowstartupcosts•Noweekendwork•Ongoingbusinesssupportandtraining•Exclusiveterritories•Aperpetualfranchiseagreementwithno

ongoing feesNo prior business experience is needed, just a great attitude and an ability to talk to people. So, if you’re ready for a positive change, we’d love to hear from you.Membership: FCA year established: 1983 number of franchise outlets: Over 700 Courier Franchisees Australia-wideinitial franchise fee: $25,000 + GSTinvestment required: Minimum $25,000 + GSTTraining & support: Ongoing training and support is providedLocations available: Various territories are available throughout Australia*Conditions apply

FranchiSe inSuranceGPO Box 3595Sydney NSW 2001Phone: 1300 123 300

hr coachPO Box 2292Fortitude Valley QLD 4006Phone: 1300 550 674

ibaLance buSineSS inStitutePO Box 859Canning Bridge WA 6152Phone: 1300 422 526

INxPRESS1/26 Flinders ParadeNorth Lakes QLD 4509Phone: 1300 469 773 or 0418 600 919Fax: 1300 030 066Contact: Meredith HamEmail: [email protected]: http://.inxpress.com/aubusiness description: With over 250 franchised businesses worldwide,InXpress is an Australian owned company thatis part of a global franchised courier and freightconsultancy network.InXpress franchisees provide freight solutionsand services to small and medium businessutilising leading national and international freightcarrier companies such as DHL, Toll and TNT.Through our massive buying power, InXpress are able to secure large volume discount rates which in turn allow us to offer extremely competitive rates for SME’s normally only provided to large corporations.Membership: FCAyear established: 2009number of franchise outlets: 250 Franchisees globallyinitial franchise fee: $49,000 +GSTTraining & support: All franchisees undergo 2weeks of training with ongoing supportLocations available: Nationwide – non territory based

JaYMaK 242 Grenfell Street Adelaide SA 5000Phone: 1300 529 625

KeY returnS307 Selby StreetOsborne Park WA 6017Phone: 1300 250 162

MaiL pLuS ptY LtDGPO Box 586Sydney NSW 2000Phone: 1300 656 595

MaiL boXeS etcLevel 1, 117 Willoughby Road Crows Nest 2065 NSWPhone: 1800 556 245

MiL-teK waSte SoLutionS21/820 Princes Hwy, Springvale VIC 3171Phone: 03 9547 8022

pMa SoLutionS10 Solent Circuit Norwest Business ParkBaulkham Hills NSW 2153Phone: 02 9629 0800

poStnetSuite 8, 283 Little Alfred Street NorthSydney NSW 2060Phone: 02 9953 7070

powerFront onLine SucceSSLevel 1 285 Lennox StreetRichmond VIC 3121 Phone: 1300 795 520

preciSion baDGeSPO Box 1025,Chatswood NSW 2057Phone: 1300 223 437

recruitMent coachLevel 1,265 Coronation DriveMilton QLD 4064 Phone: 1300 389 383

reSuLtS in buSineSS inStitutePO Box 2231Bowrall NSW 2576Phone: 1800 305 380

ShopinSurance.coM.auLevel 1, 1140 Burke RoadBalwyn North VIC 2104Phone: 1300 123 300

SMaLL FiSh buSineSS coachinGPO Box 1664Byron Bay NSW 2481 Phone: 02 6680 8038

SociaL MeDia buSineSS booSterS PO Box 757Sanctuary Cove QLD 4212Phone: 1300 298 898

StaYcLean hanDS ptY LtD261 Churchill RdProspect SA 5082Phone: 1300 769 967

SunbeLt buSineSS broKerS2/39 East EsplanadeManly NSW 2094Phone: 02 8966 8888

the contact GroupSuite 93, Level 9,8-24 Kippax StreetSurry Hills NSW 2010Phone: 1300 654 905

the unFair aDvantaGePO Box 583 Stone Corner QLD 4120Phone: 1300 886 706

theXton arMStronGPhone: 0411 517 770

toner action weStern auStraLiaPO Box 247Bullcreek WA 6149Phone: 08 9313 8593

viSion aLLiancePO Box 7429Baulkham Hills BC NSW 2153Phone: 1300 764 920

vMbizPO Box 4280Robina Town Centre QLD 4230Phone: 1300 558 626

YeLLow eXpreSS57 Victoria RoadRozelle NSW 2039Phone: 1300 935 569

87

“The FCA works

constantly to ensure that

all activities and services

which benefit franchising

will benefit the broader

community.” the Franchise council of Australia

“Most franchisors do

not sell franchises but

rather they award them

to suitably qualified

individuals.”

“There are things where

you need to sit back and

take time to reflect.” David Banfield

CleAning serviCes

ace cLeaninG ServiceS104 St Kilda RoadSt Kilda VIC 3182Phone: 1300 505 848

aMazinG cLeanPhone: 0408 325 544

aMc coMMerciaL cLeaninGLevel 1, 6 Keysborough CloseKeysborough VIC 3173Phone: 03 8769 6000

bebrite cLeaninGUnit 5/4 Narabang WayBelrose NSW 2085Phone: 1300 131 664

biLLY brown cLeaninG21/2 Carmen DriveCarlingford NSW 2118 Phone: 02 9872 6000

bizzi beez reSiDentiaL cLeaninG2/15-23 Huntingdale RoadBurwood VIC 3125Phone: 1800 646 477

cheM-DrYUnit 4, 30 Park RoadMulgrave NSW 2756Phone: 02 4587 6300

cLean Green Strata 9/41-43 Higginbotham RoadGladesville NSW 2111Phone: 1300 66 11 82

cLeaninG wizarD9 Frankston Gardens Drive Carrum Downs VIC 3201Phone: 03 9776 4100

cLeantaStic32A/41-49 Norcal RoadNunawading VIC 3131 Phone: 03 9872 6933

coveraLL cLeaninG conceptSSuite 4, 861 Doncaster RoadDoncaster VIC 3109Phone: 1800 676 068

DupLeX cLeaninG MachineS8/177-181 Beavers RoadNorthcote VIC 3070Phone: 03 9482 4900

eLectroDrY95 Mitchell RoadCardiff NSW 2285Phone: 02 4956 5600

envirobLaStLevel 1, 91 Upton StreetBundall QLD 4217Phone: 1300 668 113

everGLo coMMerciaL cLeaninGPO Box 912Flagstaff Hill SA 5159Phone: 1300 611 989

GrahaMS hoMe cLeaninG carePO Box 2120Ascot QLD 4007Phone: 1300 134 035

hYDroKLeenPO Box 195Labrador QLD 4215Phone: 07 5574 4908

JaMeS’ hoMe ServiceSUnit 5/101 Brisbane RoadMooloolaba QLD 4557Phone: 1800 442 268

abc nurSerY hire57 Seville CircuitBurleigh Waters QLD 4220Phone: 1300 724 276

aniMaLS on the Move76 Collie RoadGembrook VIC 3783Phone: 1300 760 354

auStraLian babY hanDS PO Box 7164 Bondi Beach NSW 2026 Phone: 02 8230 1513

FLip out – traMpoLine arena ptY LtDSuite 9/308 High StreetPenrith NSW 2750 Phone: 02 47313233

hennY pennY hatchinGPO Box 1376Kenmore QLD 4069Phone: 0413 716 625

iMpreSSionabLe KiDSPO Box 128Brookvale NSW 2100Phone: 07 4055 6946

JuMpinG J-JaYS caStLeS & SLiDeS10/477 Tufnell RoadBanyo QLD 4014Phone: 1300 227 853

KinDY Dance tiMePO Box 265Darlington WA 6070Phone: 08 9299 6611

LittLe KicKerSPO Box 947Slacks Creek QLD 4127Phone: 07 3299 3361

Mini MaeStroS579 Lygon StreetNorth Carlton VIC 3054Phone: 03 9387 1500

preciouS carGo79-83 Stephen Terrace St Peters SA 5069Phone: 08 8363 5669

Sherpa SKiDS3 May TerraceBrooklyn Park SA 5032Phone: 08 8354 4887

SoccaJoeYSPO Box 4119Kogarah Bay NSW 2217Phone: 1300 781 735

tabatinGaPO Box 6707Coffs Harbour NSW 2450Phone: 0416 165538

the FairieS concept StoreS65 Beulah RoadNorwood SA 5067Phone: 08 8132 2900

twinKLe toe babY hanD & Feet ScuLptureSPhone: 1300 78 11 55

YoGa buGS auStraLiaPO Box 168Heidelberg VIC 3084Phone: 0419 767 002

ChilDren’s prODuCTs & serviCesJan-pro cLeaninG SYSteMSSuite 107, 12 Cato StreetHawthorn East VIC 3123Phone: 03 9077 0075

Jani-KinG auStraLaSiaSuite 21, 13 Princeton StreetKenmore QLD 4069Phone: 1300 364 694

Jazz cLeaninG25 Pappas WayCarrara QLD 4211Phone: 1300 135 339

JiM’S bin cLeaninGPhone: 131 546

JiM’S bLinD cLeaninGPhone: 131 546

JiM’S carpet cLeaninGPhone: 131 546

JiM’S cLeaninGPhone: 131 546

JiM’S preSSure cLeaninGPhone: 131 546

JiM’S winDow cLeaninGPhone: 131 546

KanKLean102 Drummond StreetOakleigh VIC 3166Phone: 1800 212 428

Keen to cLean Group44 Garnsworthy StreetSpringvale VIC 3171Phone: 1300 737 978

KenKLeen winDow cLeaninGPO Box 352Balwyn VIC 3103Phone: 1800 811 051

KLeenitUnit 1, 524 Abernethy RoadKewdale WA 6105Phone: 1800 255 366

MaStercare FranchiSinGPO Box 340Lane Cove NSW 2066Phone: 1300 663 843

Mr wow366 Rosewood-Laidley RoadRosewood QLD 4340Phone: 07 5464 1130

ovencLeanPO Box 71Quinns Rocks WA 6030Phone: 1300 683 625

oven FairY79 Edinburgh RoadCastlecrag NSW 2068Phone: 02 9967 8733

ovenuPO Box 698Willetton WA 6955Phone: 1300 683 682

paraServe cLeaninG ServiceS16 Turbo DriveBayswater North VIC 3153Phone: 03 9738 0000

perFectLY MaiDPO Box 429Brighton VIC 3186Phone: 1300 734 534

reDcLean Unit 4G, 6 Jubilee AvenueWarriewood NSW 2102Phone: 1300 293 949

88


“Fit out of the premises

can be costly.” Jane garber-rosenzweig

ClOThing AlTerATiOns & DryCleAning

aLter itPO Box 635Malvern VIC 3144Phone: 0418 352 753

DaiSY h2o DrY cLeaninG130 Rouse StreetPort Melbourne VIC 3207Phone: 03 9646 0282

KarL chehaDe DrY cLeaninG410 Unley RoadUnley Park SA 5061Phone: 08 8172 1277

aiv DeveLopMentS347 Lytton RoadMorningside QLD 4170Phone: 07 3823 8734

auSSie FarMerS DirectUnit 2 / 9 Ferndell StreetGranville NSW 2142Tel: 1300 Milkman (6455 626)

booKS anD GiFtS DirectSuite 106, 29-31 Solent CircuitBaulkham Hills NSW 2153Phone: 02 9899 9655

coFFee Machine eXpreSS15/20 Narabang WayBelrose NSW 2085Phone: 1300 795 282

huSh prepaiDLevel 1, Suite 7210 Hume HighwayLansvale NSW 2166Phone: 1300 739 265

MiLpoSt poStie networK SYDneYLevel 2, 85 The Grand Parade Brighton-le-sands NSW 2216Phone: 02 9567 9953

Mbt Footwear11 / 117 Old Pittwater RdBrookvale NSW 2100Phone: 02 9972 9988

procaL6, 183-187 Northbourne RdCampbellfield VIC 3061Phone: 1300 776 225

puratap ptY LtD60 North TerraceKent Town SA 5067Phone: 133 502

COmpuTer prODuCTs & serviCes

DisTribuTiOn

‘a’ 4 MathS LearninG centreS ptY LtD5 St Johns AvenueGordon NSW 2072Phone: 02 9418 1277

action coach1/44 Borthwick AvenueMurarrie QLD 4172Phone: 07 3900 5500

beGin briGhtPO Box 117Pottsville NSW 2489Phone: 1300 234 462

brian tracY internationaL142 North Melbourne StNorth Adelaide SA 5006Phone: 1800 634 227

cbi coachinGLocked Bag 1, Robina Town CentreRobina QLD 4230Phone: 1300 416 100

creStcoM ManaGeMent traininGPO Box 982Edgecliff NSW 2027Phone: 0410 860 000

eworKSLevel 5, 437 St Kilda RoadSt Kilda VIC 3004Phone: 1800 396 757

Forte SchooL oF MuSicPO Box 2237Milton QLD 4064Phone: 07 3871 0066

G4GuitarSchooLS213 Concord RoadNorth Strathfield NSW 2137Phone: 0405 274 456

eDuCATiOnAl & TrAining sysTems

auStraLia wiDe itPO Box 164Mooroolbark VIC 3138Phone: 1800 350 509

coMputer troubLeShooterS41 Tunks StreetNorthbridge NSW 2063Phone: 1300 282 878

Dr pcUnit 1/233-235 Greenhill RoadDulwich SA 5065Phone: 1300 855 911

GeeKS on caLL PO Box 6089, Halifax StreetAdelaide SA 5000Phone: 1300 652 519

JiM’S coMputer ServiceSPhone: 131 546

Saco technoLoGYPO Box 472 Burpengary Qld 4505 Phone: 1300 664 186

SuperGeeK.coM.auUnit 3, 14 Randall Street Slacks Creek QLD 4127Phone: 134 335

the coMputer MarKet15 Hudson RoadAlbion QLD 4010Phone: 07 3256 2511

Stain buSterS cLeaninG ServiceSPO Box 2927Tuggeranong ACT 2901Phone: 1300 0 STAINS (78246)

SteaMatic auStraLia23-25 Jarrah DriveBraeside VIC 3195Phone: 03 9587 6333

v.i.p. hoMe ServiceSOffices in each StatePhone: 13 26 13

LOOKSMART ALTERATIONS Lvl 3, 73-75 Dunmore StreetWenthworthville NSW 2145Phone: 02 9637 8222 Fax: 02 9637 8200 Contact: Ray BryantEmail: [email protected]: www.looksmartgroup.combusiness description:LookSmart Alterations, the largest most trusted tailoring brand in Australia and New Zealand, is the service side of the fashion industry with a level of quality gaining the respect of leading fashion retailers, the corporate world and over one million satisfied customers.Providing the perfect look through the perfect fit, LookSmart’s tailors are skilled in style, fit, alterations and maintenance to make sure every item of clothing suit an individual’s shape and style.LookSmart Alterations is The Stylist Tailor.Membership: FCA year established: 1994 number of franchise outlets: Over 120 across AUS & NZinitial franchise fee: $25,000 to $50,000investment required: $125,000 to $175,000Training & support: 2 to 4 weeks in-store training and ongoing support. Locations available: In major shopping centres in Australia and New Zealand

StacKS oF SnacKSPO Box 1418Buddina QLD 4575Phone: 07 5444 8916

YELLOW ExPRESS57-59 Victoria RdRozelle NSW 2039Phone: 1300 YELLOW (1300 935569)Fax: 02 9810 0111Contact: Troy FinchEmail: [email protected]: www.yellowexpress.com.aubusiness description: Established in 1926, Yellow Express delivers locally, interstate, and internationally. Providing multiple income streams, we provide a unique, low cost opportunity for motivated individuals looking to own and operate their own business.year established: 1926number of franchise outlets: 80initial franchise fee: No “buy-in” costinvestment required: $49,950 – includes brand new vehicleTraining & support: Comprehensive training and ongoing supportLocations available: NSW

89

“Generally it is thought

that customers need to

‘see’ you at least six times

before buying.” katherine grace

eleCTriCAl sAfeTy TesTing

emplOymenT / persOnnel serviCes

enTerTAinmenT

braD’S teSt anD taG99 Muriel AvenueMoorooka QLD 4105Phone: 07 3848 9900

JiM’S teSt anD taGPhone: 131 546

MobiLe teSt anD caLLPO Box 492Booval QLD 4302Phone: 1300 662 119

eQuine StaFF eMpLoYMent6 Elm StreetGoulburn NSW 2580Phone: 0429 859 597

eXpreSS eMpLoYMent proFeSSionaLSSuite 11, 31-33 Waterloo RoadNorth Ryde NSW 2113Phone: 02 9870 7233

FrontLine recruitMent Group 11/70 Pitt StreetSydney NSW 2000 Phone: 02 8016 5400

Grace webSter recruitMentPO Box 4075Norwood South SA 5067Phone: 1300 325 007

K2 recruitMentLevel 27, Australia Square264 George StreetSydney NSW 2000Phone: 1300 558 104

reSuMeone.coM.auPO Box 359Buddina QLD 4575Phone: 1800 008 397

reSuMeS For reSuLtS ptY LtDPO Box 731Five Dock NSW 2046Phone: 02 9747 4116

9D action cineMaSPO Box 1333Double Bay NSW 1360Phone: 1300 855 435

biG FunGPO Box 1992Sydney NSW 2001Phone: 1800 244 386

eXtreMe DrivinG.netPO Box 1170Leichhardt NSW 2040Phone: 1800 648 846

FLiGht eXperienceUltimo NSW 2007Phone: 02 9280 2455

GaMeS 2 uPO Box 302Narellan NSW 2567Phone: 1300 780 562

LiGhtSounDS PO Box 19Canterbury NSW 2193Phone: 02 9560 0300

tiMezone auStraLiaLocked Bag 9Northbridge WA 6865Phone: 08 9427 0500

heLen o’GraDY chiLDren’S DraMa acaDeMY PO Box 4100East Gosford NSW 2250Phone: 02 4322 9011

heY Dee ho MuSicShop 2 No 1 Heversham DriveSeaford VICPhone: 03 9786 3104

KiDS KornerPO Box 3333Wetherill Park NSW 2164Phone: 1300 909 901

Kip McGrath eDucation centreS PO Box 480Newcastle NSW 2300Phone: 02 4929 6711

LcL Fun LanGuaGeSPO Box 690Freshwater NSW 2096Phone: 1300 707 288

LeaDerShip ManaGeMent auStraLia1400 Malvern RoadGlen Iris VIC 3146Phone: 1800 333 270

LiteracY circLeShop 17. Tramore PlaceKillarney Heights NSW 2087Phone: 1300 364 271

LYnn’S LearninGEighth BoulevardSpringvale VIC 3171Phone: 03 8794 8809

MarS venuS coachinGPO Box 119Mt Macedon VIC 3441Phone: 03 5426 3246

MtM MobiLe traininGPO Box 371Welshpool DC WA 6986Phone: 1300 783 817

nuMberworKS’nworDS auStraLiaPhone: 1300 386 266

reaD anD eXceeD ptY LtD2 Flagstaff StreetEngadine NSW 2233Phone: 1300 473 234

reaDY SteaDY Go KiDSSuite 5, Level 1, 3-9 Gordon StreetGlenelg SA 5045Phone: 1300 766 892

reD DaY coachinGLocked Bag 5010Caloundra DC QLD 4551Phone: 07 5413 9293

tarGet traininGPO Box 1101Pymble NSW 2073Phone: 1300 736 005

the DruG Detection aGencYPO Box 300 647Albany NZ 0632Phone: NZ +64 9 477 0032

the reaL LearninG eXperiencePO Box 270Kingston TAS 7051 Phone 03 6229 8302

wenDY’S MuSicStudio 53 Greville RoadRosanna VIC 3084Phone: 03 9457 1158

worLD oF MathSPO Box 29Arundel QLD 4214Phone: 1800 634 218

APPLIANCE TAGGING SERvICES PTY LTD80 Patterson RoadBentleigh VIC 3204Phone: 1300 287 669Fax: 1300 795 287Contact: Steve WrenEmail: [email protected]: appliancetaggingservices.com.aubusiness description:FCA Emerging Franchisor of the Year 2011FCA National Franchisee of the Year 2013 (less than 2 staff) ATS are Australia-wide specialists in Electrical Safety Testing in accordance with AS/NZS 3760:2010. ATS has experienced enormous growth with franchises in all States & Territories. No prior experience is required, just a passion for safety and a commitment to your business.Offering expert technical, business and sales support, access to our National client base, comprehensive on and off-site training and minimal franchisee administration, ATS may be just the opportunity for you.Membership: FCA year established: 2006number of franchise outlets: 44initial franchise fee: $35,000investment required: $47,000Training & support: 2 weeks initial training plus ongoing training and supportLocations available: Territories available across all States and Territories

90


“The most fundamental

decision that you must

make is whether you

are suited to running a

franchise business.”

“You need to know your

financial parameters as

you set out in search of a

franchise.” tim kilham

“You need to believe

in the power of the

brand and be proud to

represent that brand and

wear their uniforms.” robert graham

evenT / pArTy prODuCTs & serviCes

fOOD - bAkeries

a baLLoon anD partY centre116 Main StreetCroydon VIC 3136Phone: 03 9725 1432

a tabLe For SiXPO Box 641Aspley QLD 4034Phone: 0422 814 321

beer in a binPhone: 08 82687123

partY pLuS64 Seaward LoopSorrento WA 6020Phone: 1300 366 234

pJK partY hirePO Box 7093North Bundaberg QLD 4670Phone: 1800 425 853

S & K canDY buFFet barS29-30 Branca CourtNarre Warren North VIC 3804Phone: 03 9703 1135

Senor paeLLa caterinG115-121 Dulong Road Dulong QLD 4560Phone 07 5476 2292

waLKerS partY hireUnit 7/ 707 Forest DrivePeakhurst NSW 2210Phone: 02 9533 4429

baKer’S cLubPO Box 1001Ashmore QLD 4214Phone: 07 5532 7518

banJo’S taSManian baKerY caFeGPO Box 491Hobart TAS 7001Phone: 03 6210 5000

biG DaD’S pieSPO Box 1549Southport QLD 4215Phone: 1800 067 619

breaDtop 215 Swanston StreetMelbourne VIC 3000Phone: 03 9639 3133

bruMbY’S baKerieS LiMiteDPO Box 1549Southport QLD 4215Phone: 1800 067 619

bruMbY’S Go!PO Box 1549Southport QLD 4215Phone: 1800 067 619

FerGuSon pLarre baKehouSeS PO Box 218 Niddrie VIC 3042Phone: 03 9336 3200

BAKERS DELIGHTLevel 1, 293 Camberwell RdCamberwell VIC 3124 Phone: 1300 309 759Contact: Franchisee Recruitment TeamEmail: franchiserecruitment@ bakersdelight.com.au website: www.bakersdelight.com.aubusiness description:With over 700 bakeries worldwide and global turnover for Bakers Delight/COBS Bread of $575M 2012/13, the company earns the title of ‘Australia’s Most Successful Bakery Franchise.’Over three decades, this Australian success story has built a strong brand with a distinctive image and has fostered a loyal customer base in local communities around Australia.Bakers Delight holds a healthy 12.7 per cent of the Australian bread market (Roy Morgan Single Source data September 2013) – a stable market based on Australia’s love for freshly baked bread, and growing demand for nutritionally sound produce.As a Bakers Delight franchisee you will be provided comprehensive baking and business training as well as ongoing support to allow you to operate your own successful bakery. No previous bakery experience is necessary.Take the first step and contact the Bakers Delight franchise recruitment team.New and existing bakeries are available for purchase across Australia.year Established: 1980number of Franchise Outlets: 600 across Australia investment required: 30% or $150,000Training & support: Full business and baking training provided as well as ongoing operational and network support.Locations available: Across Australia

GarLo’S pieSUnit 3, 2A Burrows RoadSt Peters NSW 2044Phone: 02 9519 5504

MuFFin breaK424 New South Head RoadDouble Bay NSW 2028Phone: 02 9302 2200

pretzoS retaiLSuite 90, Citywest Business Centre102 Railway Street, West Perth WA 6005Phone: 08 9262 6010

SpaniSh DouGhnutS9 Elizabeth StreetMelbourne VIC 3000Phone: 03 9654 5577

THE CHEESECAKE SHOP PTY LTD2 Lisbon StreetVillawood NSW 2163Phone: 02 9723 1011Fax: 02 9727 6771Contact: Nick AvgerinosEmail: [email protected]: www.franchise.cheesecake.com.aubusiness description:The Cheesecake Shop is one of Australia’s favourite brands with a network of almost 200 stores. Established in 1991, the Cheesecake Shop has twice been awarded the Franchise Council of Australia’s prestigious Franchisor of the Year award placing the Cheesecake Shop amongst the very best of franchise systems. The combination of a well known brand, a great system and franchisee enthusiasm makes a great recipe for success!Membership: Franchise Council of Australiayear established: 1991number of franchise outlets: Approx. 200initial franchise fee: $22,500 + GSTinvestment required: Range from $200,000 to $800,000Training & support: 4 weeks full time initial trainingLocations available: Australia wide

91

“There is a leap of faith by

the franchisee that they

have chosen a franchise

system which will meet

their expectations.”

“There are numerous

tricks and traps that an

experienced franchise

specialist will be able to

identify.” robert toth

“Being part of a franchise

means you have to

play by the rules of the

system.”

“Good faith will require

both parties to a franchise

agreement to remain loyal

to the contract they have

entered into.” Dr Michael schaper

“Under a franchising

arrangement, the

franchisee is the

‘customer’ of the

franchisor and consumers

are customers of the

franchisee.” Professor lorelle Frazer

fOOD – COffee & CAfés

aroMa caFÉPO Box 1626Melville South WA 6156Phone: 08 9337 5177

aroMaSUnit 2, 60 Alexandra PlaceMurarrie QLD 4172Phone: 07 3393 9324

bb’S caFÉPO Box 1549Southport QLD 4215Phone: 1800 067 619

CAFE2U PTY LTDPO Box 290Frenchs Forest NSW 1640Phone: 1300 223 328 (1300 CAFE2U)Fax: 02 9451 2105Contact: John StantonEmail: [email protected]: www.cafe2u.com.au business description: Cafe2U is the world’s no.1 mobile café system.With over 245 franchises worldwide, this Australian owned system offers a total business solution including comprehensive training and full-time ongoing support.Cafe2U’s unique ‘Acceleration Package’ assigns each franchisee a dedicated Franchisee Coach who launches the business alongside them. A revenue guarantee is also offered so you are ensured higher profits sooner.A café without the hassles of rent or long hours provides the freedom to enjoy the lifestyle you deserve.Membership: FCA, FANZ, IFA year established: 2000 number of franchise outlets: 150+ in Australia, 245+ worldwideinitial franchise fee: Included in purchase priceinvestment required: $129,990 + gstTraining & support: Cafe2U’s unique Acceleration Package includes 4 weeks initial training. This comprises of classroom style business training, barista training and 2 weeks of a dedicated Franchisee Coach to build the business with the new franchisee. Ongoing support is with a dedicated Franchisee Development Manager.Locations available: Australia wide

caFÉ buzz20 Orr StreetPort MacQuarie NSW 2044Phone: 0412 825 882

charLie Lovett FranchiSinGSuite 4, Level 15, 227 Elizabeth StreetSydney NSW 2000Phone: 02 9146 4930

chocoLat DeSSert DeStination39 Charles StreetNorwood SA 5067Phone: 08 8333 7777

chocoLateria™ San churroSuite 1, Level 1, 281 Brunswick Street,Fitzroy VIC 3065. Phone: 1300 797 620

cibo eSpreSSoUnit 4, 424 North East RoadWindsor Gardens SA 5087Phone: 1300 242 624

coFFee cuLturePO Box 1082Crows Nest NSW 1585Phone: 0414 161 941

coFFee GuruUnit 7 / 3 Box RoadTaren Point NSW 2229Phone: 02 6166 4878

creMa eSpreSSoPO Box 92Varsity Lakes QLD 4227Phone: 07 5562 5516

crepe aFFairPO Box 7181Bondi Beach NSW 2026Phone: 1300 CREPES (273737)

DL coFFee24 Leoni CrescentLamb Island QLD 4184Phone: 0417 419 365

eaSYwaY auStraLiaUnit C1, 200 Coward Street Mascot NSW 2020Phone: 02 8339 1031

eSpreSSo eSSentiaL32 Hutchinson StreetBurleigh Heads QLD 4220Phone: 1300 377 368

GeLare Unit 3, 26 Bowen StCardinia WA 6163Phone: 08 9331 1788

GLoria Jean’S coFFeeS11 Hoyle AvenueCastle Hill NSW 2154Phone: 02 9894 2177

harrY’S caFÉ De wheeLS ptY LtD562 Harris StreetUltimo NSW 2007Phone: 02 9211 2506

HUDSONS COFFEELevel 6, 257 Collins StreetMelbourne VIC 3000Phone: 03 8631 7700 Fax: 03 8631 7799 Contact: Julia Hewagama

Email: [email protected] website: www.hudsonscoffee.com.au/ franchisingbusiness description: At Hudsons Coffee, we know the perfect coffee doesn’t just stop with the delicious taste and lingering aromas – it’s also about the overall experience – from our efficient and friendly service, to the warm and inviting ambience of our stores. We like to share our passion for the bean and blend it with the strength, stability, consistency, efficiency and unpretentiousness of a franchise. Membership: FCA year established: 1998 number of outlets: 76initial franchise fee: $60,000 (10 year Franchise Agreement) investment required: $300,000 - $400,000Training & support: We provide you with a comprehensive four week training program and then additional in store support on open. Ongoing support is provided by your specialised Franchise Consultant. Locations available: Australia wide

JaMaica bLue caFeLevel 1, 424 New South Head RoadDouble Bay NSW 2028Phone: 02 9302 2200

Latte carteLLe6 Alden CourtCheltenham VIC 3192Phone: 1300 783 342

Lava cartSPO Box 5268Mackay QLD 4741Phone: 0458 202 649

Love coFFee & crepeSPO Box 1086Rozelle NSW 2039Phone: 02 9817 7592

MicheL’S patiSSeriePO Box 1549Southport QLD 4215Phone: 1800 067 619

MuFFin breaK baKerY caFeLevel 1, 424 New South Head RoadDouble Bay NSW 2028Phone: 02 9302 2200

Muzz buzzHallmarc Business ParkUnit C9, 2A Westall RoadSpringvale VIC 3171Phone: 03 9544 9166

paLeo caFÉPO Box 1933Cairns, QLD 4870Phone: 07 4225 5388

pie Face27 Cadogan StreetMarrickville NSW 2204Phone: 1300 048 411

92


“Franchising is not a new

business concept and

has now been adapted

in various forms across

most industry sectors in

Australia.” Marwan kojok

“Completing the

recruitment process

successfully is not the

end game - rather it is

the commencement of

the franchisor/franchisee

relationship.” suzanne Jarzabkowska

fOOD – resTAurAnTs & Dining rOOms

beach houSe bar & GriLLPO Box 6128Upper Mt Gravatt QLD 4122Phone: 07 3420 0711

brotzeit internationaL pte LtD564 Pagoda StreetSingapore 059215Phone: 0411265 441

burrito barRosalie Village 2/11 Nash StreetRosalie QLD 4064Phone: 07 3367 0256

DoMe coFFeeS auStraLia ptY LtDOld Peninsula Hotel, 219-221 Railway ParadeMaylands WA 6051Phone: 08 9386 3099

eatout reStaurant GuiDeSAustralia and New ZealandPhone: 1300 019 925

preSSe caFÉ227 Elizabeth Street,Sydney NSW Phone: 0411 540 302

raw enerGY caFÉShop 3, Mantra International ResortThe EsplanadeMooloolaba Beach QLD 4572PhoneL 07 5444 2111

ShinGLe inn caFÉS Suite 4, 23 Breene PlaceMorningside QLD 4170Phone: 0431 649 450

the chocoLate rooMFactory 4, 30 Leather StreetBreakwater VIC 3219Phone: 03 5229 6716

the coFFee cLubPO Box 5786West End QLD 4101Phone: 07 3010 3000

the coFFee eMporiuMLevel 1, 51 Phillip Street Parramatta NSW 2150Phone: 02 9635 1222

theobroMa3A Kia CrtPreston VIC 3072Phone: 03 9480 1030

XocoLati11 Strathalbyn StreetKew East, VIC 3102Phone: 03 9857 0971

xPRESSO MOBILE CAFéPO BOX 57Carina QLD 4152Phone: 1300 655 559Contact: Jonathan PayneEmail: [email protected]: www.xpresso.com.aubusiness description:Xpresso Mobile Cafés operate in areas nationally where there are little to no fixed location café options for the workforce in commercial and light industrial precincts.We supply premium Di Bella Coffee products – both hot and cold. Frappes, energy drinks, bottles of water and light food options such as gourmet cookies that are designed to complement the enjoyment of an awesome espresso coffee.Xpresso Mobile Cafés also have the ability to custom grind beans from a dedicated bean display cabinet and then weigh, heat seal the bag and retail with Eftpos. We also stock Di Bella Coffee specialty capsules that fit the ‘Nespresso’ pod machine. Both of these services are unique to Australia.Membership: FCAyear established: 2012number of franchise outlets: 15initial franchise fee:$25 000investment required: $119 500 + GST (turn key business)Training & support: 3 weeks training, lifetime support, dedicated coachLocations available: Western Sydney, Melbourne, Perth, Adelaide, Brisbane

ZARRAFFA’S COFFEE1/54 Siganto DriveHelensvale QLD 4212Phone: 07 5500 0800Fax: 07 5500 0900Contact: Franchise ManagerEmail: [email protected]: www.zarraffas.com business description:Zarraffa’s Coffee is an Australian-owned and operated retail coffee franchise chain, with head office operations based on the Gold Coast, since 1997. The successful growth of the company stems from a dedication to a consistently high standard of product and service, in addition to business innovations such as drive thru stores.The award-winning franchise group operates over 65 stores throughout Queensland, New South Wales and Western Australia. Zarraffa’s Coffee healthy expansion is attributable to a strong commitment to their mission statement of striving to make ‘an individually perfect cup of coffee…every time’. This mantra is the foundation of all facets of the business from frontline customer service to ongoing franchise training; ensuring delivery on this promise to the loyal customer base. Membership: FCAyear Established: 1996number of Franchise Outlets: 65+investment required: $700,000 - $750,000 + GST turn key operationsupport: Initial training and continued operational support.Locations available: Visit www.zarraffas.com

FASTA PASTA PTY LTDLevel 1, 137 The Parade (Entry Via Edward St)Norwood SA 5067Phone: 08 8304 8600Fax: 08 8332 8389Email: [email protected]: www.fastapasta.com.aubusiness Description:With our authentic Italian background and 30-year success story, Fasta Pasta is now Australia’s largest, independently owned group of ‘fresh pasta’ Italian restaurants. An innovative ever-changing menu, with more healthy options and commitment to outstanding service, have all contributed to Fasta Pasta being voted Roy Morgan’s ‘Quick Service Restaurant of the Year 2012’.This is a great opportunity to be part of our winning national franchise team.Membership: Franchise Council of Australiayear established: 1990number of franchise outlets: 34initial franchise fee: $50,000 + GSTinvestment required: $650,000 - $950,000Training & support: 12 weeks training in one of our company storesLocations available: Nationally

FreSh – heaLthY caFeS8A Gala GroveKirra QLD 4225Phone: 07 5668 9073

FruizberrYC/ 39 Charles StreetNorwood SA 5067Phone: 08 8333 7777

GriLL’D – heaLthY burGerS26 Liddiard StreetHawthorn VIC 3122Phone: 03 9819 0071

hoG’S breath caFÉLevel 1, 152 Shore StreetCleveland QLD 4163Phone: 07 3286 9022

93

“Every franchisee should

know how long they plan

to operate their business

before they even buy it.” Jason gehrke

“Before hiring, it is

important that you

understand your

workplace obligations.”

“To ensure you get the

most from your new

employee, you should

invest time in a thorough

induction.” greg Jennings

MoevenpicK ice creaM254 – 295 Wellington RoadMulgrave VIC 3170 Phone: 03 9565 7688

nanDo’S auStraLia40 Mollison StreetAbbotsford VIC 3067Phone: 03 9385 0777

orientaL teahouSe455 Chapel StreetSouth Yarra VIC 3141Phone: 03 9826 0168

outbacK JacKS bar & GriLLSuite 31104, SPC 3, 9 Lawson StreetSouthport QLD 4215Phone: 07 5532 7071

panarotti’SUnit 4 / 37-47 Borec RoadPenrith NSW 2750Phone: 02 4720 5522

SSS bbQ barnSNew England HighwayTamworth NSW 2340Phone: 02 6762 2238

taco biLL MeXican reStaurantS 375 Clarendon St South Melbourne VICPhone: 03 9690 2077

LA PORCHETTA192 Mahoneys Road Thomastown VIC 3074 Phone: 03 9460 6700 Fax: 03 9460 3099 website: www.laporchetta.comEmail: [email protected] description: La Porchetta is one of Australia and New Zealand’s largest fully licensed Italian family of restaurants. Established in 1985, La Porchetta serves pizza, pasta and main meal dishes using developed recipes for delicious dishes. No cooking experience required; only a love for Italian cuisine. La Porchetta has tried and tested systems in place including a fully comprehensive induction training, polices, manuals and ongoing support. Membership: Proud members of Franchise Council of Australia & Restaurant and Catering Victoria year established: 1985number of units: Approx 70investment required: La Porchetta Restaurant $460,000 - $520,000 Training & support: Full comprehensive training and ongoing supportLocations available: Australia & New Zealand

MaYa MaSaLa291 Williams StreetNorthbridge Perth WAPhone: 08 9565 6575

MCDONALD’S AUSTRALIA21 – 29 Central Ave Thornleigh NSW 2120Phone: 02 9875 6666Fax: 02 9875 6550Contact: Lilian TartagliaEmail: [email protected]: https://mcdonalds.com.au/ franchiseopportunitiesbusiness description:In 43 years, McDonald’s Australia has grown from 1 restaurant to over 930 restaurants across the country. From its first restaurant in 1971 through to today, the ‘golden arches’ has managed to maintain its position as one of the most popular quick service restaurants inAustralia.As a McDonald’s franchisee you’re stepping into one of the world’s most successful brands and all that comes with it.Think world-class systems and training, the globally acclaimed franchise model, and the kind of stability and returns that will deliver the success you’ve worked hard to enjoy.Membership: FCAyear established: 1971number of franchise outlets: 930initial franchise fee: $60,000 for a 20 year terminvestment required: $800,000 + in equityTraining & support: Min. 9 months full time unpaid extensive training and ongoing supportLocations available: Australia wide

THEOBROMA LOUNGES, PAvILIONS, BARS3A Kia Crt Preston VIC 3072Phone: 03 9480 1030Fax: 03 9480 1035Contact: Ben Email: [email protected]: www.Theobroma.com.au business Description:The earliest record of chocolate was over two thousand years ago in the central American rainforest where the tropics is the ideal climate for the cultivation of the plant from which chocolate is derived, the Cacao Tree, Latin name “Theobroma Cacao” or “Food of the Gods”The concept was developed in response to the spiraling demand of high quality chocolate and chocolate beverages with the added enhancement of a full food menu, with some stores even offering a licensed venue. Our franchise offers:• Innovativeanduniqueconceptthatincludes

all of life’s pleasures- chocolate, coffee, food, alcohol and retail

•Highestqualitychocolateproducts.•Fulltrainingprovided.•Professionalsupportteamwitharangeof

skills to assist you.With new stores opening in countries across the globe, be part of something special. Membership: FCA, BFAyear established: 2006number of franchise outlets: 24 worldwideinitial franchise fee: $40,000investment required: $200,000 to $500,000Locations available: Australia, New Zealand, UK & various other countries

toScaniS caFÉ bar anD reStaurantPO Box 2067Mansfield QLD 4122Phone: 07 3349 2042

vabY’S MeDiterranean GriLLUnit 14, 37-47 Borec RoadPenrith NSW 2750Phone: 02 4677 1018

wiLD caKtuS84 - 86 Yarrara RoadPennant Hills NSW 2120Phone: 02 9484 6066

zaMbreroUnit 3, 105A Vanessa StreetKingsgrove NSW 2208Phone: 02 8068 8131

94


“The process of mediation

seeks to be collaborative

and co-operative, rather

than competitive.”

“Mediation is a helpful

process for both

parties, whether they

are the complainant or

respondent.” hong-An king

“Positive affirmations are

simply positive statements

said in the present tense

to affirm something to be

true.” tania Allen

“If the franchisee wishes

to sell, the franchisor will

usually have first right

of refusal to acquire the

franchise.” robert toth

“Membership also means

solidarity.” the Franchise council of Australia

fOOD – reTAil

booSt Juice barSLevel 1, Tower 2, Chadstone Place1341 Dandenong Rd Chadstone VIC 3148Phone: 03 9508 4431

bucKinG buLL5 Henry Street, Loganholme QLD 4129Phone: 07 3423 0555

coLD rocK ice creaMerYSuite 3, Level 8, 616 St Kilda RoadMelbourne VIC 3001Phone: 03 9533 9932

Donut KinGPO Box 1549Southport QLD 4215Phone: 1800 067 619

DreaMY DonutSLevel 1 / 424 New South Head RoadDouble Bay NSW 2028Phone: 02 9302 2200

FLannerYS naturaL GrocerSUnit 2/38 Eastern Service RoadStapylton QLD 4207Phone: 07 5519 9999

FooDco Group ptY LtDLevel 1 / 31-33 Knox StreetDouble Bay NSW 2028Phone: 02 9302 2200

Fritz GeLatoPO Box 656Toorak VIC 3142Phone: 03 9826 6114

GeLatino1/400 Fitzgerald StreetNorth Perth WA 6006Phone: 08 9228 4405

GeLatiSSiMo PO Box 6646Silverwater NSW 2128Phone: 02 8845 0100

GoLDen nutS FranchiSinG61A Athens RoadOnehunga Auckland NZPhone: +64 21 126 3059

inDia at hoMeUnit 2/96-100 Rodeo DriveDandenong VIC 3175Phone: 03 9792 3839

KicK! Juice barSPO Box 1411Lane Cove NSW 1595Phone: 02 9425 6200

LaS oLaS130 High StreetBelmont VIC Phone: 03 5244 4424

LenarD’SLevel 1, 225 Montague RoadWest End QLD 4101Phone: 07 3100 7800

LorD oF the FrieSPO Box 455Prahran VIC 3181Phone: 1300 667 552

Mr JaFFLePO Box 4530Bundaberg QLD 4670Phone: 07 4181 1773

MrS FieLDSSuite 2A, 84 Darley StreetMona Vale NSW 2103Phone: 02 9998 4800

new zeaLanD naturaLLevel 3 / 8 West StreetNorth Sydney NSW 2060Phone: 02 9460 3344

nutShacKC/O FRANCHISED FOOD COMPANYSuite 3, Level 8, 616 St Kilda RoadMelbourne VIC 3004Phone: 03 9824 5855

paraDiSe FreShPO Box 1556Tamworth NSW 2340Phone: 0429 655 650

pizza hutLevel 2, 20 Rodborough Road Frenchs Forest NSW 2086Phone: 02 9930 3023

priMaL pantrY5 Henry StreetLoganholme QLD 4129Phone: 07 3175 0640

roYaL copenhaGen ice creaM cone PO Box 382Mona Vale NSW 2103Phone: 02 9997 2296

Seven SeaS SeaFooD caFe5 Henry StreetLoganholme QLD 4129Phone: 07 3175 0637

SKewerz Kebabz5 Henry StreetLoganholme QLD 4129Phone: 07 3175 0632

fOOD – TAke AwAy

a La turKo3/7 Birmingham AvenueVillawood NSW 2163Phone: 02 9723 0300

aLi baba29 Williamson RoadIngleburn NSW 2565Phone: 02 9829 8600

binG boY52 – 62 King William StAdelaide SA 5000Phone: 08 8231 9635

bK’S taKeawaY101 Princes HighwayTrafalger VIC 3824Phone: 03 5633 2139

bubbaS pizza paSta & More287 Maroondah HwyRingwood VICPhone: 03 9879 7770

burGer eDGePO Box 272Altona VIC 3018Phone: 0459 220 141

charcoaL chicKen eXpreSSPO Box 7068Karawara WA 6152Phone: 08 9258 6011

chicKen eXpreSS SYSteMPO Box 912Fairfield NSW 2165Phone: 0415 500 500

chicKen treat1 Whipple StreetBalcatta WA 6025Phone: 08 9240 9777

NIGHTOWL CONvENIENCEPO Box 8326Woolloongabba QLD 4102Phone: 0403 188 027Fax: 07 3088 1212Cpntact: David MorrissEmail: [email protected]: www.nightowl.com.au business description: NightOwl is Australia’s largest stand-alone convenience brand offering fantastic franchising opportunities across QLD, NSW and VIC.Our brand strength, state of the art IT platform, online training and support, site selection process, construction planning, merchandising knowledge and marketing expertise dictates that our franchisees are set-up for success and start their business lives on the right foot.If you have a passion for retail and a desire to be your own boss, we may have the perfect opportunity for you.Membership: Australian Association of Convenience Stores, Franchise Council of Australiayear established: 1987number of franchise outlets: Over 60 storesinitial franchise fee: $59,500 + GSTinvestment required: Start up costs from $450,000 + GSTTraining & support: Full training provided. Four week induction program and ongoing development assistanceLocations available: Brisbane, Gold Coast, Sunshine Coast, Mackay, Townsville, Cairns, NSW & Regional Cities

Spar auStraLia LiMiteD Locked Bag 30Acacia Ridge QLD 4110Phone: 07 3715 3000

SuMoSaLaDLevel 1, 1 Short Street Leichhardt NSW 2040Telephone: 02 9569 7866

the cheeSecaKe ShopPO Box 202Villawood NSW 2163Phone: 02 8790 1055

traMpoLine GeLato182 Stawell StreetBurnley VIC 3121Phone: 03 8416 0316

tutti FruttiPO Box 308South Perth WA 6951Phone: 08 9367 3999

van Go coFFee & JuicePhone: 1300 662 906

waSabi warriorPO Box 1411Lane Cove NSW 1595Phone: 02 9425 6200

wraY orGanicSPO Box 1277Coolangatta QLD 4225Phone: 07 5536 7291

Yarra vaLLeY FarMS10 Thomas StreetYarraville VIC 3013Phone: 1300 734 433

95

cooLabah tree caFÉPO Box 226Arundel QLD 4214Phone: 07 5573 0255

countrY chicKen6 Reichert DriveErnest QLD 4214Phone: 07 5571 6722

croiSSant eXpreSS540 Hay StreetPerth WA 6000Phone: 08 9218 9074

cruSt GourMet pizza barLevel 3/159 High StreetPrahran VIC 3181Phone: 03 9514 4000

eaGLe boYS DiaL-a-pizzaLevel 1, 493 Ipswich Rd, Annerley QLD 4103Phone: 07 3373 1000

FancY FiLLinGSSuite 1, Level 11, 636 St Kilda RoadMelbourne VIC 3004Phone: 03 9856 4460

Five DoGS290 Brunswick StreetFortitude ValleyQLD 4006Phone: 0432 455 444

FitchipSPO Box 218, SubiacoPerth WA 6904Phone: 0402 099 911

Froota Frozen YoGhurtS17 Market StreetBox Hill, VIC 3128Phone: 03 9972 8892

GFc caFÉUnit 1/17 Learjet DriveCaboolture QLD 4510Phone: 07 5495 3157

GoLDen roaSt (the)PO Box 952Belconnen ACT 2616Phone: 02 6242 9700

Go SuShiPO Box 1411Lane Cove NSW 1595Phone: 02 9425 6200

heaLthY habitSLevel 6, 428 George StreetSydney NSW 2000Phone: 02 9224 0460

hunGrY JacK’S1183 Toorak RoadCamberwell VIC 3124Phone: 03 9831 7100

JeSterS8A O’Connor WayWangara WA 6065Phone: 08 9309 2200

KFc20 Rodborough RoadFrenchs Forest NSW 2086Phone: 02 9930 3000

MaD MeX FreSh MeXican GriLLQ537 Queen Victoria BuildingNSW 1230Phone: 02 9550 8115

MarieS pizza55 Andrews RoadTallebudgera QLD 4228Phone: 07 5533 9805

MYo76 Bennett DriveCanning Vale WA 6155Phone: 08 9315 3966

nanDo’S 453 Lygon Street NorthBrunswick East VIC 3057Phone: 03 9385 0777

nooDLe boXSuite 13a 661-663 Victoria StreetAbbotsford VIC 3067Phone: 03 8851 4200

ocean MaSter internationaLPO Box 5327Marrickville NSW 1475Phone: 02 8004 2998

DOMINO’S PIZZA ENTERPRISES485 Kingsford Smith Drive, Hamilton, Brisbane QLDPhone: 1300 131 888Contact: Ashleigh WilliamsEmail: [email protected]: www.dominos.com.aubusiness description: Domino’s Pizza Enterprises is the master franchisor for the Domino’s Pizza brand in Australia, New Zealand, France, Belgium, The Netherlands and Japan. Across these six markets, DPE and its franchisees currently operate over 1300 stores and sell over 90 million pizzas annually.Domino’s is also one of the world’s most advanced digital retailers. Offering mobile ordering apps, pizza creation app and the real-time pizza tracker. Also on the forefront are healthier alternatives, product innovation and technological advancements. year established: 1983 number of franchise outlets: Over 1300 storesinitial franchise fee: $60,000investment required: 40% of the total investment in cash and/or available equityTraining & support: There is no better time to join the success and take advantage of the extremely impressive and highly developed franchising system. Site selection, lease negotiation, store fit out, comprehensive pre-opening training, co-ordinations of suppliers, group purchasing power, store appraisals, ongoing training and marketing promotions are all part of the suite of services offered to Dominos Franchisees.So if you’re looking for a franchise that delivers on your goals you can’t go past Domino’s.Locations available: Aus & NZ

oLiver’S reaL FooDPO Box 3678Tuggerah NSW 2259Phone: 0434 390758

oporto FranchiSinGLevel 5, 619 Pacific Hwy St Leonards NSW 2065Phone: 1300 727 129

paStaGoGo393 Glynburn RoadKensington Park SA 5068Phone: 0402 211 599

pizza caperS3/38 Limestone StreetDarra QLD 4076Phone: 07 3279 3311

pizzacutterS GourMet pizzaPO Box 294Cherrybrook NSW 2126Phone: 02 9629 6788

pizza hut Level 2, 20 Rodborough Road Frenchs Forest NSW 2086Phone: 02 9930 3023

pure+naturaLSuite 1, Level 11, 636 St Kilda RoadMelbourne VIC 3004Phone: 03 9856 4400

reD rocK nooDLe barPO Box 1463Capalaba QLD 4179Phone: 1300 473 376

reD rooSterLevel 1 - Unit 17202 Ferntree Gully RoadNottinghill VIC 3168Phone: 03 9582 8716

SaLSa’S FreSh MeX GriLLLevel 1, Tower 2, Chadstone Place1341 Dandenong Rd, Chadstone VIC 3148Phone: 03 9508 4417

Sarpino’S pizzeria2/29-33 Gympie WayWilletton WA 6155 Phone: 08 9457 7722

Schnitz FranchiSinG ptY LtDLevel 2, 3 River StreetSouth Yarra VIC 3141Phone: 1300 729 900

SpuDbarSuite 1, 574 Plummer StreetPort Melbourne VIC 3207Phone: 03 8638 9999

SubwaY® reStaurantS PO Box 313Fortitude Valley QLD 4006Phone: 1800 630 355

SuMoSaLaDLevel 1, 1 Short StreetLeichhardt NSW 2040Phone: 02 9569 7866

SunShine KebabSOffice H27, Victoria Point Lakeside11 Bunker RoadVictoria Point QLD 4165Phone: 07 3207 0422

taStY thai109 / 260 Collins StreetMelbourne VIC 3000Phone: 03 9654 9899

the crepe caFÉBox 2 Allgas BuildingSouthbank QLD 4101Phone: 07 3846 1008

96


“You must factor in the

appropriate amount of

time, and sometimes

cost, to fully engage

in due diligence

investigation.” David Banfield

hAirDressing

boSSY hairPO Box 2131Ashgrove West QLD 4060Phone: 07 3366 6713

coLorbarPo Box 523Coolangatta QLD 4225Phone: 1300 877 325

i wiSh a…MobiLe hairDreSSerPO Box 40Woden ACT 2606Phone: 0410 460 609

John brennan hair FranchiSinGUnit 9, 1-3 Jubilee AvenueWarriewood NSW 2102Phone: 02 9979 9633

heAlTh & fiTnesstrioS wrapSSte 1/Lvl 1902 Mt Alexander RdEssendon VIC 3040 Phone: 03 9370 5833

urban burGer23/75 Waterway DriveCoomera QLD 4209Phone: 07 5580 1608

wenDY’S Supa SunDaeS209 Fullarton RoadEastwood SA 5063Phone: 0419 500 675

woKinaboXSuite 4A, 60 West Terrace Adelaide SA 5000Phone: 1300 859 989

XQuiSito PO Box 7181Bondi Beach NSW 2026Phone: 1300 765 081

HAIRHOUSE WAREHOUSELevel 1, 605 Doncaster RoadDoncaster VIC 3108 Phone: 03 9234 2200 or 0451 370 060Fax: 03 9234 2266 Contact: Peter FiascoEmail: franchising@hairhousewarehouse. com.auwebsite: www.hairhousefranchising.com.aubusiness description:Hairhouse Warehouse was established in 1992 as a family run business. It has grown to the most successful Hair & Beauty retailer in Australia, with over 140 stores.Hairhouse Warehouse has won several franchising and industry awards and is recognised as the leader in the industry. The brand offers:•Extensiveandongoingtraining•Aproventurnkeyoperation•Multiplerevenuestreams,includingretail,

salon, piercing and beauty services •Exclusivestockistsofworldleadingbrands

with the most lucrative merchandise trading terms worldwide.

Membership: Franchise Council of Australia – FCA, Hair & Beauty Industry Association - HBIAyear established: 1992 number of franchise outlets: Over 140investment required: 55% of Business Purchase price Training & support: Full business, product and systems training provided including full induction program. Locations available: Western Australia, Queensland, NSW, ACT, Victoria

JuSt cutSPO Box 318Cronulla NSW 2230Phone: 02 9527 5444

KiDz LiDz hair SaLonS95 Frenchmans RoadRandwick NSW 2031Phone: 02 9399 3455

LattouF hair SpaLevel 2, 191 Oxford StreetDarlinghurst NSW 2010Phone: 1300 363 737

MaeStro hairDreSSinG90 Douglas ParadeWilliamstown VIC 3016Phone: 03 9397 5983

roDneY waYne hairDreSSinGPO Box 825Shortland Street Auckland CBDPhone: +64 9 358 4644

SaLon eXpreSSPO Box 272Bayswater WA 6933Phone: 08 9473 1002

aLive cLinicS1/47 Taree StreetBurleigh QLD 4220Phone: 07 5593 4489

anYtiMe FitneSSPO Box 4091 Lane Cove NSW 1595Phone: 1300 766 202

bacK in Motion heaLth Group1/327 Police RoadMulgrave VIC 3170Phone: 1300 859 581

BODIEZ 24/7 FITNESS260 Brisbane StreetIpswich QLD 4305Phone: 1300 642 575

boDY anD heaLth SoLutionSShop 176, Watergarden’s Shopping Centre399 Melton HighwayTaylor’s Lakes VIC 3038Phone: 03 9703 1135

boXinG Fit4/11 Salmon StreetPort Melbourne VIC 3207Phone: 1300 269 348

coMpLete Feet535 Boronia RoadWantirna VIC 3152Phone: 03 9720 7676

contourSSuite 301, 19A Boundary StreetRushcutters Bay NSW 2011Phone: 02 8353 5203

curveS internationaL100 Ritchie RoadWoodway TEXAS 76712Phone: +254 399 8409

DeStination For Men35 Unley RoadParkside SA 5063Phone: 08 8357 3610

D’FINE247PO Box 8870Wagga Wagga NSW 2650Phone: 1300 DFINE247

eFM heaLth cLubS115 Sherriff StreetUnderdale SA 5032 Phone: 1300 336 348

envie FitneSSSuite 505, 19a Boundary StreetRushcutter Bay NSW 2011Phone: 02 9332 2824

FernwooD woMen’S heaLth cLubSLevel 1, 475 Flinders LaneMelbourne VIC 3000Phone: 03 9630 8800

Gnc LiveweLLBuilding G1, 421-439 Grieve ParadeAltona North VIC 3025 Phone: 03 9267 2737

GoLD’S GYM81 Gozzard StreetGungahlin ACT 2913Phone: 02 6280 4987

heaLthY inSpirationSPO Box 3280 Darra QLD 4076Phone: 07 3177 0842

hiDow auStraLiaUnit 18/38 Kendor StreetArundel, Gold Coast QLD 4214Phone: 1300 911 442

97

BLOW DRY BARPhone: 0400 228 053Contact: Kirsten HarrisEmail: [email protected]: www.blowdrybar.com.au business description:Made famous by its Signature Blow Dry, Blow Dry Bar is recognised as one of Australia’s leading hair franchise chains. As a full service salon, our unique point of difference is that we are positioned in the affordable luxury market offering our clients a quick ‘pick me up’ blow dry and through to style cuts, fashion colour work, hair ups and glamour make up for special occasions. As a Blow Dry Bar franchisee, you have likely worked in a similar field or have had previous business ownership. Being a hairdresser is not a prerequisite for our investment opportunity. Membership: Australian Hairdressing Councilyear established: 2008number of franchise outlets: 8initial franchise fee: $35,000investment required: From $165,000Training & support: Induction training on full business operations, including product and supplier education and systems training. Ongoing training and mentoring.Locations available: Melbourne, Sydney, Brisbane, Adelaide

Gauci FranchiSinG75 Northeast RoadCollinswood SA 5081Phone: 0419 431 431 or PH: 08 83443556

FrancK provoSt129 Bourke StreetWoolloomooloo NSW Phone: 1300 372 624

hOme bAseD businesses

hOme serviCes

aLL StrippeDPO Box 993Williamstown VIC 3016Phone: 1800 73 20 73

cM buSineSSPhone: 1800 262 340

crazY canDLeS10 Jingella StreetHope Island QLD 4212Phone: 07 5530 1171

enSuiteS on towUnit 1, 22 Emily StreetSeymour VIC 3660Phone: 03 5977 1447

Fibrenew internationaL LtD52 Harris Street, Bellbird Park, Brisbane QLD 4300Phone: 07 3814 1172

Fortune pLuSPO Box 1957Surfers Paradise QLD 4217Phone: 1800 041 274

LoLLYpotzC/ 39 Charles StreetNorwood SA 5067Phone: 08 8333 7777

StuFFLerS FranchiSeS ptY LtD10/477 Tufnell RoadBanyo QLD 4014Phone: 1800 788 335

the e teaM16 Hay StreetBoxhill South VICPhone: 03 9849 1282

XpreSSo DeLiGht ptY LtD5023 Emerald Islands DriveCarrara QLD 4211Phone: 0414 669 101

hoMe inSteaD Senior careLevel 10, 9 Sherwood RoadToowong QLD 4066Phone: 07 3720 8400

JETTS FITNESS 24/731 Brisbane Rd, Mooloolaba QLD 4557Phone: 07 5458 5300

KieSer traininG centreS5b North StreetAscotvale VIC 3032Phone: 03 9372 0733

LaSerDerM SKin FitneSS centreUnit 8,102 Emu BankBelconnen ACT 2617Phone: 02 6251 3040

LinDa aLLen FitneSSShop 10/1 Carl Heck BoulevardWindaroo QLD 4207Phone: 1300 523 753

MuScLe beachPhone: 02 4628 4020

MY beLLY3/285 Great Eastern HighwayBurswood WA 6100Phone: 0451 949 667

new LeveL perSonaL traininG StuDioS69A Anderson St,Yarraville VIC 3013Phone: 03 9325 1808

PLUS FITNESS 24/7PO Box 76Camden NSW 2570Phone: 02 4648 2099

pure heaLth cLubSPO Box 1708 Carindale QLD 4152Phone: 07 3211 0060

preGGi beLLieSLevel 1, 93-95 Glenferrie Road Malvern VIC 3144Phone: 03 9509 9733

ruSh hour auStraLia ptY LtDPO Box 236Oatlands NSW 2117Phone: 1300 007 874

She FitneSS704/176 Glenmore RoadPaddington NSW 2021Phone: 1300 565 700

Snap FitneSS auStraLiaPO Box 361Mt Gravatt QLD 4122Phone: 1800 SNAP GYM

Step into LiFeUnit 24, 148 Chesterville RoadMoorabbin VIC 3189Phone: 1300 134 136

viSion perSonaL traininG3/30 Endeavour RoadCaringbah NSW 2229Phone: 02 9542 7750

1800-Got-JunK?Phone: 1800 353 937

aMaLGaMateD peSt controLPO Box 74Archerfield QLD 4108Phone: 1300 685 402

anDrew’S Group ServiceSUnit 7, 302 South Pine RoadBrendale QLD 4500Phone: 1800 101 155

auSSie outDoor aLFreSco caFÉ bLinDSUnit 2, 8 Villanova StreetWanneroo WA 6065Phone: 1300 131 289

auStraLian carpet DYinGPO Box 1039 Niddrie VIC 3042Phone: 03 9325 4111

auStraLian hot water proFeSSionaLSLevel 1, 127 Botany RoadAlexandria NSW 2015Phone: 02 9698 1922

bLacK anD white hoMe ServiceSPO Box 1131Morayfield QLD 4506Phone: 1800 641 325

coLoniaL pLantation ShutterS201 Riverview RoadClareville NSW 2107Phone: 02 9973 1718

coMpLete propertY reJuvenation108 Drummond StreetOakleigh VIC 3166Phone: 1300 136 706

DiaL-an-anGeLPO Box 543Edgecliff NSW 2027Phone: 1300 721 111

eco peSt controLUnit 1/813 South RoadClarence Gardens SA 5039Phone: 08 8354 0470

eLite carpet DrY cLeaninG 6 Dulwich StreetLoganholme QLD 4129Phone: 07 3801 2115

Four SeaSonS Gutter protectionUnit 23/63-71 Bayfield RoadBayswater VIC 3153Phone: 03 9738 1499

FroGS houSe waShinG59 Kowara RoadSomersby NSW 2250Phone: 1300 363 564

GreY arMY ManaGeMent1/56 Harley CrescentCondell Park NSW 2200Phone: 02 9709 5050

Gutter-vacPO Box 108Albion Business CentreAlbion QLD 4010Phone: 07 3357 6270

hire a hubbY6/105a Vanessa StreetKingsgrove NSW 2208Phone: 1300 653 778

hoMe Service proFeSSionaLS PO Box 237Plympton SA 5038Phone: 08 8297 4744

houSeworK heroeSPO Box 116Floreat Forum WA 6014Phone: 08 9244 2344

JiM’S antennaSPhone: 131 546

JiM’S bath re-SurFacinGPhone: 131 546

JiM’S GLaSS reStore anD protectPhone: 131 546

MaGnetite winDow coverSPO Box 608Marrickville NSW 2204 Phone: 02 9565 4070

ManninGS avSuite 343/80 The Pines Shopping CentreElanora QLD 4221Phone: 1300 137 891

Minc ServiceSUnit 5, 36 Windorah StreetStafford QLD 4053Phone: 07 3856 1377

MurraY peSt & weeD controLPO Box 2263 Kent Town SA 5071 Phone: 08 8334 1000

outSiDe conceptS9 Hoylake AvenueStirling SA 5152Phone: 08 8370 9523

paraDiSe ShaDe uMbreLLa’SSuite 110, 51 Robina Town CentreRobina QLD 4230Phone: 1800 258 250

98


“Over 70 per cent of

prospective franchisees

met with three or more

franchisors before making

up their minds.” graham Billings

hOTels, mOTels & ApArTmenTs

inTerneT

accor hoteLSPhone: 02 9280 9820

apeX paciFic1/6-8 Crewe PlaceRosebery NSW 2018Phone: 02 9662 3433

bLooMtooLS3/2 Boston CourtVarsity Lakes QLD 4227Phone: 1300 399 399

DiGitaL DreaMSPO Box 246Pacific Fair QLD 4218Phone: 07 5578 3320

eXa web SoLutionS1186 Toorak RoadCamberwell VIC 3124Phone: 03 9889 6888

webSiteGuruSSuite 412 / 566 St Kilda RoadMelbourne VIC 3004Phone: 03 9510 9344

lAnDsCAping & gArDeningpureprotectPO Box 320Leichhardt NSW 2040Phone: 1800 664 376

reFaceitPO Box 3118Tarragindi QLD 4121Phone: 1300 322 348

reLiance rooF reStorationS3/6 Trade StreetOrmiston QLD 4160Phone: 07 3286 3900

Senior heLperS – auStraLia5/539 Highett Rd, Highett VIC 3190 Phone: 03 9555 6331

SiMpLY heLpinG1/48 McLachlan St Horsham VIC 3400 Phone: 1800 998 866

SoL hoMe inproveMentSSuite 110, 1 Centennial DriveCampbelltown NSW 2560Phone: 1800 765 765

SpeciaLiSt DoorS & winDowS etc12 Duncan RoadDry Creek SA 5094 Phone: 1800 773 810

SpraY pave auStraLiaGPO Box 501Greenacres SA 5086Phone: 1800 688 888

Super Shower SeaL3/8 Greenhill RoadWayville SA 5034Phone: 08 8372 7881

tapS’n toiLetSPO Box 380Strathpine QLD 4500Phone: 1800 801 617

terMicaM PO Box 369Glen Waverley VIC 3150Phone: 1300 837 642

the MinDerSUnit 52, 170 Forster RdMount Waverley VIC 3149Phone: 03 9544 7600

tiLe reScuePO Box 221Hawks Nest NSW 2324Phone: 1800 853 335

tiMber Doctor2/52 Export DriveMolendinar QLD 4214Phone: 1300 453 284

uniteD hoMe ServiceSPO Box 116Floreat Forum WA 6014Phone: 08 9244 2344

v.I.P. HOME SERvICESOffices in each State Phone: 13 26 13 Fax: 08 8220 4588 Email: [email protected] website: www.viphomeservices.com.aubusiness description:Over the last 35 years, V.I.P. has helped over 4,000 people become successful business owners in cleaning and lawns and gardens franchise opportunities by providing:•Training,coachingandmentoring•Affordablefranchiseoptions•Nationalandlocalmarketing•Anestablishedclientbase•Aninitialstart-upkitFor further information call 13 26 13 or visit www.viphomeservices.com.au year established: 1979 number of franchise outlets: 1100initial franchise fee: $16,000 investment required: From $22,000 Training & support: 4 Weeks and ongoingLocations available: Every State in Australia and New Zealand

victorY bLinDS245 Browns RoadNoble Park VIC 3174Phone: 03 8793 5700

Your hoMe ServiceSPO Box 652Wyong NSW 2259Phone: 1300 669 464

Your LocaL traDeSManPO Box 382Seven Hills NSW 1730Phone: 1300 853 553

auStraLian DiaL-a-DiGGer128b Tolley RoadSt Agnus SA 5097Phone: 1300 234 443

borDerLinePO Box 4571Lake Haven NSW 2263Phone: 1800 121 122

coochie hYDroGreenPO Box 880Oxenford QLD 4210Phone: 1800 245 955

FoX MowinG13 Luderitz CloseHallett Cove SA 5158Phone: 1800 369 669

GrahaMS GarDen carePO Box 2120Ascot QLD 4007Phone: 1300 134 035

hi ho cLean anD GarDen52 Bayview DriveBlackstone Heights TAS 7250Phone: 03 6340 2675

JiM’S MowinGPhone: 131 546

JiM’S treeSPhone: 131 546

KwiK KerbPO Box 103Mt Ommaney QLD 4074Phone: 1800 773 231

CLEAN GREEN STRATA 8 / 41-43 Higginbotham Road Gladesville NSW 2111Phone: 1300 66 11 82Fax: 02 9808 5498Contact: Chris EarthrowlEmail: [email protected]: www.cleangreenstrata.com.au business description: Clean Green Strata is the first specialised strata/body corporate cleaning and garden maintenance service provider. We only service the common areas. Strata pays well so you can earn above average returns. Work flexible hours from 8am to 4pm with a guarantee no weekend work.Perfect for husband and wife teams. No previous experience necessary. Work outdoors and indoors but don’t be affected by the weather or seasons. We supply customers from the first minute you start.year established: 1992initial franchise fee: $10,000 + GSTinvestment required: From $15,000 + equipmentTraining & support: 4 weeks training plus free ongoing support for term of franchiseLocations available: Sydney metropolitan area, Central Coast, Wollongong, Sunshine Coast, Gold Coast, Brisbane.

99

“Franchisees should

research the potential

costs of fit out and whose

responsibility will be

to fit out the business

premises.” Jane garber-rosenzweig

peT sTOres, prODuCTs & serviCes

aDvance pet SittinGPO Box 6515Upper Mt GravattQLD 4122Phone: 1300 873 277

auSSie pooch MobiLeUnit 4, 13-15 Brewer StreetBurpengary QLD 4505Phone: 1300 369 369

barK buSterS + DoG traininGPO Box 139Dapto NSW 2530Phone: 1800 067 710

LocaL tree care22 Kothes LaneBaranduda VIC 3691Phone: 02 6056 0560

MuLtiweSt pave18 Devereux CrescentEllenbrook WA 6069Phone: 1300 137 572

SoFt Stone ScuLptureSPO Box 1507 Warriewood NSW 2102Phone: 1300 763 878

the MinDerS totaL buiLDinG & GarDen care52/170 Forster RoadMount Waverley VIC 3149Phone: 03 9544 7600

weeDinG woMen9/152 Balcatta RoadBalcatta WA 6021Phone: 1800 247 484

mObile frAnChises

appLiance taGGinG ServiceS 80 Patterson Road Bentleigh VIC 3204Phone: 03 8520 9750

arrive on tiMe appLiance repairS1/8 Fuji CrescentMornington VIC 3931Phone: 1300 137 121

auS1enerGiS17 McClure RoadKensington VIC Phone: 1300 782 217

b & S MobiLe SharpeninG 9 Karnak Court Glen Waverley VIC 3150Phone: 03 9703 1135

boSetti winDow SoLutionS8 Anzac HighwayKeswick SA 5035Phone: 0421 378 364

caFe2u ptY LtDPO Box 290Frenchs Forest NSW 1640Phone: 1300 223 328 (1300 CAFÉ2U)

cappuccino XpreSS6/137 Main StreetOsborne Park WA 6017Phone: 1300 523 388

DiaMonD MarKeterS6 Barack CourtOak Park VIC 3046Phone: 0405 347 194

enzeD hoSe DoctorSPO Box 1022Wodonga VIC 3689Phone: 1800 0ENZED

eSpreSSo MobiLe caFÉ1 Langham PlaceDavidson NSW 2087Phone: 1300 657 942

FaStwaY courierSLevel 9, 491 Kent StreetSydney NSW 2000Phone: 1300 FASTWAY

FiLtaFrY2187 Princes HighwayClayton South VIC 3168Phone: 03 9548 3155

FiSher & paYKeLPO Box 798Cleveland QLD 4163Phone: 1800 016 100

FLippin’ FreSh SeaFooD57 McLindens RoadBarnawartha North VIC 3691Phone: 02 6000 1999

hairDreSSerS on the Move12 Garie PlaceFrenchs Forest NSW 2086Phone: 1300 004 247

hoMe ice creaM173-181 McDougall StreetToowoomba QLD 4350 Phone: 07 4699 9980

hoSeMaSterS internationaL17 Kewdale RoadKewdale WA 6986Phone: 08 9356 1711

inK on the runPO Box 4109Illawong NSW 2234Phone: 1800 465 786

JiM’S peSt controLPhone: 131 546

JiM’S winDScreenSPhone: 131 546

LocK n LeavePhone: 1300 139 557

MarrS curtainS, bLinDS & ShutterSSuite 517, 2-8 Brook Hollow AvenueBaulkham Hills NSW 2153Phone: 1300 306 751

MobiLe FiLtration ServiceS 17 Ladymary Terrace Gympie QLD 4570Phone: 1800 637 638

MobiLe hoSeFiXerSPO Box 3017Caboolture BC QLD 4510Phone: 07 5428 0321

priStine water SYSteMS2/28 Central Park AvenueAshmore QLD 4214Phone: 07 5597 0592

Shine it StainLeSSLevel 8, 65 York StreetSydney NSW 2000Phone: 02 8215 1512

SMaLLprint26 Weatherall RoadCheltenham VIC 3192Phone: 1800 762 557

Snap-on tooLSPO Box 6077Seven Hills NSW 2148Phone: 02 9837 9182

Southern croSS chauFFeur348 Arden StreetKensington VIC 3031Phone: 1300 726 630

taStY trucKS15 Kevin AvenueFerntree Gully VIC 3156Phone: 1300 827 898

the GoLDen roaStPO Box 952Belconnen ACT 2616Phone: 02 6242 9700

the ironinG eLF58 Neville LaneNapoleons VIC 3352Phone: 1300 476 353

the tiMber DoctorPO Box 4480Robina Town Centre QLD 4230Phone: 1300 153 284

tooLForce1 Romford RoadKings Park NSW 2148Phone: 02 9831 6555

XpreSSo MobiLe caFePO Box 57Carina QLD 4152Phone: 1300 655 559

Yarra vaLLeY FarMS10 Thomas StreetYarraville VIC 3013Phone: 1300 73 44 33

CITY FARMERS DOGWASHLevel 1 / 190 Main Street Osborne Park WA 6017 Phone: 08 9345 7218Fax: 08 9207 2576Contact: Scott McIntoshEmail: [email protected]: www.cityfarmers.com.aubusiness description:City Farmers Dogwash brings the specialty pet store right to the customer’s door, which keeps your phone ringing and your business growing. City Farmers Dogwash franchisees are trusted advisors and loving carers to our customer’s valued pets. As a franchisee and as part of the ever expanding City Farmers retail network, you’ll have access to the best in pet health, nutrition and well-being needs. City Farmers Dogwash, will help you to start your own profitable business and make new friends of both the two and four legged variety, without the associated pressures of traditional business ownership.With more than 3.7 million pet dogs in Australia, we’ve got plenty of work to do!Membership: FCA – Franchise Council of AustraliaPIAA – Pet Industry Association of Australiayear established: 1992 (under the Flea-stoppers name)number of franchise outlets: 35investment required: Existing from $28,000 New Areas from $15,000 + Vehicle Training & support: 2 Weeks in Field + 1 Week in the Support Office and the ongoing business coaching and support to grow and develop the business. Locations available: Australia Wide

Don’t Fret pet!67 Cooloolabin RoadYandina QLD 4561Phone: 1300 307 021

100


phOTOgrAphy

breeze photoSPO Box 2462Wellington Point QLD 4160Phone: 1300 886 949

event photoGraphY.coM23 Karall StreetOrmeau QLD 4208Phone: 1300 551 749

FLaSh MorFFew photoSPo Box 626Potts Point NSW 1335Phone: 02 9389 5644

JiM’S pooL carePhone: 131 546

KinGSC/ 39 Charles StreetNorwood SA 5067Phone: 08 8333 7777

nareLLan pooLSSuite 201, 2-8 Brookhollow AvenueBaulkham Hills NSW 2153Phone: 1300 676 657

pooLwerX10 Camford StreetMilton QLD 4064Phone: 1800 245 447

SwiMartPO Box 606Springwood QLD 4127Phone: 07 3808 6544

pOOl & spA

prinTing & COpying

reAl esTATe & prOperTy serviCesDoGtechPO Box 56Mossvale NSW 2577Phone: 1300 650 739

hYDroDoG MobiLe DoG GrooMinGSuite 14, 209 Toorak RoadSouth Yarra VIC 3141Phone: 1300 659 055

JiM’S DoG waShPhone: 131 546

LoneLY petS cLubLevel 1/281 Lygon StBrunswick East VIC 3057Phone: 1300 302 895

MeDivetPO Box 3071Bankstown Centre NSW 2200Phone: 1800 356 505

MetroDoGS26-28 Donaldson StreetCorryong VIC 3707Phone: 02 6076 2888

paMpereD pup12 Minimine StreetStafford QLD 4053Phone: 0408 880 023

pawS pet SitterSPOBox 74Petrie QLD 4502Phone: 1300 88 7297

perSonaLiSeD pet30 Diamond Head Drive Budgewoi NSW 2262Phone: 1300 COLLAR (1300 26 55 27)

pet caFe589 Logan RoadGreenslopes QLD 4120Phone: 07 3397 5477

pet GooDS Direct24-26 Wedgewood RoadHallam VIC 3803 Phone: 03 9215 4588

pet MobiLePO Box 164Lane Cove NSW 1595Phone: 1300 137 101

petS paraDiSe24-26 Wedgewood RoadHallam VIC 3803 Phone: 03 9796 4555

petStocK ptY LtD1/300b Gillies StreetBallarat VIC 3350Phone: 0422 608 240

noSe to taiL DoGwaSh237 Bush RoadAlbany, Auckland NZPhone: +64 9 448 2227

the barF Shop1/65 Township DriveBurleigh Heads QLD 4220Phone: 07 5576 3840

inKSpot22/91-95 Tulip StreetCheltenham VIC 3192Phone: 1300 INKSPOT (465 776)

KwiK KopY auStraLiaPO Box 657Northbridge NSW 1560Phone: 02 9967 5500

LoYaLtY print8a/185 Military RoadNeutral Bay NSW 2190Phone: 1300 703 403

MaiL boXeS etc (auStraLia anD n.z)Suite 202, 54 Alexander Street Crows Nest NSW 2065Phone: 1800 55 6245

MinuteMan preSS316/19 Milton ParadeMalvern VIC 3144Phone: 03 9832 0873

QuicK coLourprint.coM.au7/85-91 Broun AvenueMorley WA 6062Phone: 1300 784 250

reaDY SteaDY printPO Box 9053Brighton, Victoria 3186Phone: 1300 601 609 Snap G6/64 Talavera Rd,North Ryde NSW 2113 Phone: 02 9878 8100

worLDwiDe onLine printinGUnit 31, 112 McEvoy StreetAlexandria NSW 2015Phone: 02 8394 7800

ace boDY corporate ManaGeMent ptY LtD106 Nepean HighwayMentone VIC 3194Phone: 1300 792 509

aiDa reaL eStatePO Box 8227 Toowoomba South QLD 4350 Phone: 1300 243 200

auStraLian private reaLtYPO Box 5523Maroochydore BC QLD 4558Phone: 1300 882 500

barrY pLant reaL eState 660 Doncaster RoadDoncaster East VIC 3109Phone: 03 9840 9555

bevanS reaL eState10/345 Lawrence Hargrave DriveThirroul NSW 2515Phone: 02 4267 3444

biGGin & ScottLevel 1, 414 Toorak RoadToorak VIC 3142Phone: 03 9828 4500

BUY AUSTRALIAN PROPERTIES PTY LTDUnit 2/492 Christine AvenueRobina QLD 4226Contact: Franchise Support Office Email: [email protected]: www.buyaustralianproperties.com.aubusiness description:Buy Australian Properties is the first professional franchised property investment company in Australia. We are leading the industry with safe, ethical and proven ways of investing in residential property with integrity. We supply quality approved direct property investments in brand new full turn key house and land packages, apartments, townhouses, units and row houses Australia wide.Expression of Interest: info.buyaustralianproperties.com.auMembership: FCAyear established: 2014number of franchise outlets: 1initial franchise fee: $100,000 + GSTinvestment required: $50,000 – $100,000 + GSTTraining & support: Induction period of 5 days theory and 3 days infield, ongoing infield training as required, national training and education summits.Locations available: National

MaSter SchooL portraitSPO Box 8459Kooringal NSW 2560Phone: 1800 069 976

piXiFoto & portrait pLace15 Ferndell Street South Granville NSW 2142 Phone: 02 8718 6900

SanDpit photoSPO Box 361Collaroy NSW 2097Phone: 1300 364 735

StarShotS GLaMour photoGraphY1/113-115 Oxford St, Darlinghurst NSW 2010Phone: 02 9380 8023

101

centurY 21 auStraLiaLevel 3, 33 York StreetSydney NSW 2000Phone: 02 8295 0600

chanGinGpLaceS294 Kings WaySouth Melbourne VIC 3205Phone: 1300 130 998

renT Or hire

reCreATiOn / leisure

reTAil

coLDweLL banKer29 Tedder AvenueMain Beach QLD 4217Phone: 07 5528 3088

creative bY DeSiGn4/3-5 Rhodes StreetWest Ryde NSW 2114 Phone: 02 9809 7100

FroG rent4/68 Jessica BoulevardMinyama QLD 4575 Phone: 130078 3658

Fruit propertY222 St Kilda RoadSt Kilda VIC 3182Phone: 0438 353 833

Go privatePO Box 7129Geraldton WA 6530Phone: 1300 PRIVATE

harcourtS Amy Johnson PlaceBrisbane QLD 4009Phone: 07 3839 3100

inDepenDent propertY inSpectionS6 Oberon CourtDynnyrne TAS 7005Phone: 0418 120 828

prD nationwiDe ptY LtD236 Liverpool RoadAshfield NSW 2131 Phone: 02 9797 9600

proFeSSionaLS Service centre LtD9/63 Annerley RoadWoolloongabba QLD 4102Phone: 07 3846 1800

QueSt ServiceD apartMentS Level 21/390 St. Kilda Road Melbourne, VIC 3004Phone: 03 8699 1500

raine & horneLevel 5, 55 Harrington Street Sydney NSW 2000Phone: 02 9258 5400

raY white reaL eStateGPO Box 2433Brisbane QLD 4001Phone: 07 3231 2200

reaL eState inveStarPO Box 4144Ashmore Plaza QLD 4214Phone: 1300 737 782

reSicert propertY inSpectionSPO Box 22 Midland DC WA 6936Phone: 1800 737 423

r&w reaL eStateLevel 7, 225-233 Clarence StreetSydney NSW 2000Phone: 02 9299 8177

StocKDaLe & LeGGoLevel 1, 466 Malvern RoadPrahran VIC 3181Phone: 03 9529 4955

top Snap Suite 208, 40 Yeo StreetNeutral Bay NSW, 2089Phone: 02 8090 6798

YonG reaL eStateSuite 18, 223 Calam RoadSunnybank Hills QLD 4109Phone: 07 3373 9888

corK ‘n ForK FranchiSePO Box 368North Tamborine QLD 4272Phone: 07 5543 6584

DeSiGn iMportance6 Ailsa StreetBox Hill South VIC 3128Phone: 1300 650 309

Johnno’S caMper traiLerSPO Box 113 Maryborough QLD 4650Phone: 1300 725 451

poLe DivaSStudio 3/22 Cecil PlacePrahran VIC 3181Phone: 03 9529 3399

aaronS coFFee at worK6 Pedvin PlaceAnnangrove NSW 2156Phone: 1800 815 191

boab boat hire24 Sunset AvenueWarilla NSW 2528Phone: 1300 002 622

buDGet rent a car auStraLia ptY LtDLevel 2, 15 Bourke Road,Mascot NSW 2020Phone: 02 9578 1000

civic viDeo110-116 Bourke RoadAlexandria NSW 2015Phone: 02 9206 8800

evoLve entertainMentS5, L9, 1 Rider BlvdRhodes NSW 2148Phone: 02 8833 2111

hertz auStraLia6 /10-16 Dorcas StreetSouth Melbourne VIC 3205Phone: 03 9698 2444

hire For babY94 Ascot Vale RoadFlemington VIC 3031 Phone: 1300 363 755

JiM’S SKip binSPhone: 131 546

LocaL appLiance rentaLS807, 1 Queens RoadMelbourne VIC 3004Phone: 1800 980 650

networK car & trucK rentaLSPO Box 291Runaway Bay QLD 4216Phone: 07 5538 2344

Mr rentaLPO Box 281Lutwyche QLD 4030Phone: 07 3293 4699

ozerentaLSPO Box 156Moonah TAS 7009Phone: 0414 898 095

rent the rooPO Box 777Yass NSW 2582Phone: 02 6227 1277

the FrenchaMS Group21 Wadhurst Drive Boronia VIC 3155 Phone: 03 9887 4755

thriFtY car rentaL52-60 Kent RoadMascot NSW 2020Phone: 02 8337 2700

tropicaL pLant rentaLS6 Pedvin PlaceAnnangrove NSW 2156Phone: 1800 631 365

102

3D paint & coLourPO Box 399East Maitland NSW 2323Phone: 02 4934 1710

7-ELEVEN STORES PTY LTD357 Ferntree Gully RdMount Waverley VIC 3149Phone: 03 9541 0711

accoLaDeS anD More ptY LtDPO Box 348Wyong NSW 2259Phone: 02 4353 8583

aGL retaiL enerGYLevel 22, 101 Miller StreetNorth Sydney NSW 2060Phone: 02 9921 2999

AMBER GROUP AUST P/L 37 Bessemer StreetBlacktown NSW 2148Phone: 02 9621 0400Fax: 02 9621 0401 Contact: Greg LynchEmail: [email protected]: www.ambertiles.com.au business description:Established in 1973, Amber is Australia’s largest network of paving and tile retail franchises. Amber has over 40 years’ experience in providing hard flooring advice, service and solutions to customers in the core business areas of floor tiles, wall tiles, natural stone, pavers, retaining walls and associated products.Strong brand and strap line – Amber has the answer...Membership: FCAyear established: 1973number of franchise outlets: 28 stores (27 franchised)initial franchise fee: Nilinvestment required: Dependent on store and site: $150K - $450K plus stockTraining & support: Initial & ongoing training and support in business & productLocations available: NSW, ACT & QLD

anDerSenS FLoor coverinGS29 Western DriveGatton QLD 4343Phone: 1300 306 054

apco Service StationS343-355 Thompson RdGeelong North VIC 3215Phone: 03 5278 6988


beacon LiGhtinG5 Bastow PlaceMulgrave VIC 3170Phone: 03 8561 1555

103

auSSie DiSpoSaLSPO Box 121Hampton Park VIC 3976 Phone: 03 9799 5777

auStraLia poStGPO Box 1777Melbourne VIC 3001Phone: 1800 657 975

autopro72-92 Station StreetNunawading VIC 3131Phone: 03 8878 1111

bacKcare anD SeatinG503 Nicholson StreetCarlton North VIC 3054Phone: 03 9349 1757

barbeQueS GaLoreBuilding A2, 350 -374 Parramatta RoadHomebush NSW 2140Phone: 02 9735 4177

batterY barC/ 39 Charles StreetNorwood SA 5067Phone: 08 8333 7777

BATTERY WORLDPO Box 46 Brisbane Markets QLD 4106Phone: 07 3373 1760Fax: 07 3373 1770Contact: Battery World Support OfficeEmail: [email protected]: www.batteryworld.com.aubusiness description: Count the number of households in Australia? (Currently 9,117,033 private households in Australia - 2011 Census Data). Now count how many batteries each household will need over the next year? That’s the potential of a Battery World Franchise. Offering a world of batteries for everyone, the Battery World network is national and sells a range of portable power products and accessories throughout Australia. Battery World Australia Pty Ltd, as franchisor, provides the marketing and operations support to assist franchisees and strong brand recognition. Battery World is committed to helping franchisees build a successful business supported by experienced support office professionals. 82 stores Australia-wide and growing! After over ten years of operation, Battery World continues to be one of Australia’s most powerful retail battery franchises. Membership: FCA, National Retailers Association, Australian Retailer’s Associationyear established: 1997number of units: 82investment required: $200,000 - $250,000Training & support: All franchisees undergo an induction period which includes four weeks trainingLocations available: Regional Vic and NSW. Metro Melb and Sydney. Limited locations available in Qld and SA.

beDS For bacKS1640 Hume HighwayCampbellfield VIC 3061Phone: 03 9359 6004

beDSheD14 Collingwood StreetOsborne Park WA 6017Phone: 08 9204 6407

betta eLectricaL (bSr Group)18/56 Lavarack AvenueEagle Farm QLD 4009Phone: 07 3414 8700

bev MarKS beDS auStraLiaPO Box 4363Dandenong South VIC 3164 Phone: 03 9706 8570

bFc StoreS p/LPO Box 674Oxenford QLD 4210Phone: 0438 654 129

bicYcLe SuperStoreUnit 4/1488 Ferntree Gully RoadKnoxfield VIC 3180Phone: 03 9764 2233

biKe Force23154 DocklandsDocklands VIC 8012Phone: 03 9600 2050

bLue SpiritPO Box 1318East Doncaster VIC 3109Phone: 03 9663 7045

brave SecuritYPO Box 1030St Kilda VIC 3182Phone: 1300 133 023

briGht eYeS SunGLaSSeS“The Dock” – Retailer HouseLevel 1, Unit 3, 321 Kelvin Grove RdKelvin Grove QLD 4059Phone: 1800 178 251

briGGenS 87 Bedford Road, Ringwood East VIC 3135Phone: 03 9879 1484

bSr GroupPO Box 1296Eagle Farm QLD 4009Phone: 07 3414 8700

buDGet eYeware75 Talavera RoadNorth Ryde NSW 2113Phone: 02 9815 2333

caKe it awaYLevel 1, Merrylands RoadMerrylands NSW 2160Phone: 02 9637 2555

caLteX auStraLiaLevel 24, 2 Market StreetAllianz CentreSydney NSW 2000Phone: 02 9250 5000

carMen SteFFenSCottesloe Central Shopping CentreShop 1B, 460 Stirling HighwayPeppermint Grove WA 6011Phone: 08 9284 5560

cartriDGe worLDLevel 1, 22 Greenhill Road Wayville SA 5034Phone: 08 8274 0900

caShMart (auSt) ptY LtD305-307 Lonsdale StreetDandenong VIC 3175Phone: 03 9706 9911

cLarK rubber254 Canterbury RoadBayswater VIC 3153Phone: 03 8727 9999

coLLinS booKSeLLerSLevel 2, 86 Bourke StreetMelbourne VIC 3000Phone: 03 9654 7400

coMpLete FraMinGPO Box 8193 Maroochydore DC QLD 4558Phone: 07 5443 9372

coSt LeSS pLantSLot 1 Seaview RoadYatala Vale SA 5126Phone: 08 8289 3393

DarriwiLL FarM GourMet FooD & GiFt MerchantS24 Holmes StreetNorth Geelong VIC 3215Phone: 03 5277 2775

De pot ManPO Box 6330Toowoomba QLD 4350Phone: 07 4659 9303

Dia oro JeweLLerS79 May RoadLalor VIC 3075Phone: 9465 6111

DoLLar curtainSFactory 8/97-107 Canterbury RoadKilsyth VIC 3137Phone: 03 9237 1200

DruMMonD GoLF ShopSUnit A7 Hallmarc Business Park2A Westall RoadSpringvale VIC 3171Phone: 03 9565 1400

DYMocKS428 George StreetSydney NSW 2000Phone: 1800 643 303

earthborn30 Collingwood StreetAlbion QLD 4010Phone: 07 3262 7366

FLowerS bY FruitPO Box 503Kingsgrove NSW 1480Phone: 1300 767 325

FooDworKSLevel 1, 1601 Malvern RoadGlen Iris VIC 3146Phone: 03 9809 8600

FortY winKS 8 Holly DriveDingley VIC 3172Phone: 03 9558 0044

Freechoice StoreSPO Box 87Oxenford QLD 4210Phone: 0407 070 789

FreeDoM Furniture3 Apollo PlaceLane Cove NSW 2066Phone: 02 9882 9000

GaMetraDerS314 Glen Osmond RoadMyrtle Bank SA 5064Phone: 08 8338 2557

GoDFreYSLevel 1, Bldg 2 Brandon Business Park530 Springvale Rd, Glen Waverley VIC 3150Phone: 03 8542 2110

104

GooD GaMeSLevel 1, 857 George St,Sydney NSW 2000Phone: 02 9281 1760

Got one FranchiSinG ptY LtDPO Box 3327East Doncaster VIC 3109Phone: 03 9844 5977

hairchoicePhone: 0416 658 111

hairhouSe warehouSeLevel 1, 605 Doncaster RoadDoncaster VIC 3108Phone: 03 9234 2200

heaLth & SavinGSPO Box 533Narellan NSW 2567Phone: 1300 668 299

horSeLanDLocked Bag 1B Number 11Nunawading VIC 3131Phone: 03 9845 0600

houSe425 St Kilda RoadMelbourne VIC 3004Phone: 03 9863 2388

howarDS StoraGe worLD4/49 Frenchs Forest RoadFrenchs Forest NSW 2086Phone: 02 9452 8888

iGa218 Bannister RoadCanning Vale WA 6155Phone: 08 9311 6000

inbLooM FLoriSt45 Pine Valley RoadGalston NSW 2159Phone: 02 9655 1330

in.cube8r GaLLerY321 Smith StreetFitzroy VIC 3065Phone: 0402 286 076

KeLLY SportSSuite 1, 1 Cookson StreetCambellwell VIC 3124Phone: 03 9384 2204

KinG oF the pacK Suite 3, Level 1, 64-70 Main StreetBlacktown NSW 2148Phone: 02 9676 4122

LaubMan anD panK75 Talavera RoadNorth Ryde NSW 2113Phone: 02 9815 9333

LuXaFLeX – hunter DouGLaS3338 Victoria RoadRydalmere NSW 2116Phone: 02 9638 8000

MaDe in Japan274 – 278 Coventry StreetSouth Melbourne VIC 3205Phone: 03 5976 3464

MaGGieS Kitchen Store56 Hesse StreetQueenscliff VIC 3225Phone: 03 5258 4141

MarY rYan’S40 Park RoadMilton QLD 4064Phone: 07 3510 5065

MatchboXc/- Level 5, 530 Collins Street Melbourne VIC 3004Phone: 1300 FRANCHISE

Metro tiLeS192 Granite StreetGeebung QLD 4034Phone: 07 3216 5800

MinD GaMeS244 Swanston StreetMelbourne VIC 3000Phone: 03 9663 2828

Minit auStraLia ptY LtD – MiSter Minit90-96 Bath RoadKirrawee NSW 2232Phone: 02 9521 9100

MLn - MobiLe LaptopS anD notebooKS75 Peel StreetWest Melbourne VIC 3003Phone: 03 9328 8777

niGhtowL convenienceLocked Bag 3020Springwood QLD 4127Phone: 07 3387 8787

opSM75 Talavera RoadNorth Ryde NSW 2113Phone: 02 9815 2333

oz DeSiGn FurniturePO Box 3598Rouse Hill NSW 2155Phone: 02 8887 9444

ozSpYUnit 6, 42 Burnside RoadStapylton QLD 4207Phone: 07 3382 7497

pacK & SenDUnit 6, 43 Heathcote RoadMoorbank NSW 2170Phone: 02 8778 5699

paraFFine15 Thomas StreetBrunswick VIC 3056Phone: 0418 324 384

price attacK130 Links Avenue South, Eagle Farm QLD 4009Phone: 1300 854 484

revoLution cD49 Monaro StreetQueanbeyan NSW 2620Phone: 02 6297 0067

Shaver ShopLevel 3, Office Tower 2, Chadstone Shopping Centre 1341 Dandenong RoadChadstone VIC 3148Phone: 03 9840 5900

SheDS n MoreFactory 6, 2122 Hume HighwayCampbellfield VIC 3061Phone: 03 9308 0222

SLeepY’S Unit 9/16 Metroplex AvenueMurrarie QLD 4172Phone: 07 3895 4100

SNOOZE21 A Shierlaw Avenue Canterbury VIC 3126 Phone: 0427 401 169Fax: 03 9888 6327 Contact: Alistair BrowneEmail: [email protected]: www.snooze.com.au business description: Snooze is Australia’s premiere bedding retailer, and has been recognised numerous times by the franchising industry as being one of Australia’s Top 10 franchise businesses. Snooze is also Australia’s longest operating franchise business, so joining the Snooze family means you’re becoming part of one of Australia’s most successful retail businesses, with more than 30 years of experience. Snooze is always on the lookout for enthusiastic individuals to join the team and can also offer prospective franchise partners the option of receiving vendor finance. For more information on this exciting business opportunity, request your information pack here!year established: 1974number of franchise outlets: 76initial franchise fee: $450,000 + investment required: 5 years with 5 year optionTraining & support: Snooze provides each of its franchisees with initial and ongoing training and support across all business areas to ensure each business is successful and continues to grow. In addition to ongoing training, Snooze also hosts regular meetings, forums and conferences for franchisees to network with colleagues and learn more about the business. This ensures each franchisee is aware of company news, able to speak directly with the senior management team, and be the first to preview new products and technologies from suppliers. Locations available: Australia-wide

SnowGuM PO Box 1343Clayton VIC 3169Phone: 03 9543 8844

SoLoMonS FLoorinGPO Box 166Mulgrave VIC 3170Phone: 1800 765 666

SpecSaverS520 Graham StreetPort Melbourne VIC 3207Phone: 03 8645 0700

SportScoLevel 3, Office Tower 2, Chadstone PlaceChadstone Shopping Centre, 1341 Dandenong RoadChadstone VIC 3148Phone: 03 9567 2600

Star Mart2 Market StreetSydney NSW 2000Phone: 02 9250 5000

StrathFieLDPhone: 13 11 77

StruDDY’S SportS1/26 Darnick StreetUnderwood QLD 4119Phone: 07 3341 0011

SupanewSLevel 23, 76 Queen StreetBrisbane QLD 4000Phone: 07 3221 0211


“A franchise is a small

business with the added

bonus of a brand and

support system to give

you everything you need

to succeed.” katherine grace

avanti SiGnS18A Pittwin RoadCapalaba QLD 4157Phone: 1800 617 100

SiGn*a*raMaPhone: 1800 662 663

SiGnS on the MovePO Box 299Geelong VIC 3220Phone: 0408 322 289

SiGnwaveWorld Link Centre, Suite 114189E South Centre RoadTullamarine VIC 3043Phone: 03 9604 5200

signs & grAphiC serviCes

aLLphoneSLevel 7, 3 Rider BlvdRhodes NSW 2138Phone: 13 8000

teLcoinaboX10/9 Hunter St, Sydney NSW 2000 Phone: 1300 683 526

‘yes’ optuS ShopSingtel Optus Pty Limited 1 Lyonpark Rd, Macquarie Park NSW 2113 Phone: 02 9870 7495

auStvenDinG261 Church StreetSA 5082Phone 1300 769 967

boX corporationPO Box 156North Fremantle WA 6159Phone: 08 9200 2251

GaMeKinG auStraLiaPO Box 348Morisset NSW 2264Phone: 0414 868 500

KoaLa KraneUnit 204/360 Marine ParadeLabrador QLD 4215Phone: 0427 888 635

MovieMate auStraLaSiaPO Box 944Bribie Island QLD 4507Phone: 0458 818 706

provenDer venDinGUnit 3, 207 Young StreetWaterloo NSW 2017Phone: 1800 121 111

rp venDinGPO Box 790North Ryde NSW 1670Phone: 1800 066 112

taKe 3Level 40, 140 William StreetMelbourne VIC 3000Phone: 03 9229 3899bct tranSFerS

PO Box 6746GCMC QLD 9726Phone: 1300 763 005

con-X-ionPO Box 283Ashmore City QLD 4214Phone: 07 5556 9888

harveY worLD traveL PO Box 6004, ShoppingworldNorth Sydney NSW 2059Phone: 02 9957 3688

JetSet traveLworLD GroupLevel 3, 77 Berry StreetNorth Sydney NSW 2060Phone: 02 8229 4000

TeleCOmmuniCATiOns

TrADe & serviCes

TrAvel

FiSher JenKinUnit 2, 290 Whitehall StreetYarraville VIC 3013Phone: 03 9689 9600

hip pocKet worKwear & SaFetY 27-31 Kennedy St,East Bendigo VIC 3550 Phone: 03 5441 6445

SaFetYQuipPO Box 1332Noosa Heads QLD 4567Phone: 07 5455 3822

teSteL PO Box 291 Unley SA 5061Phone: 1300 881 116

the DruG Detection aGencYPhone: 1300 4DETECTION

wOrkplACe heAlTh & sAfeTy

venDing

105

teLechoice74 Eastern RoadSouth Melbourne VIC 3205Phone: 03 8699 2555

the athLete’S Foot auStraLiaLocked Bag 8Redfern NSW 2016Phone: 02 8310 0000

the coMpLete GarDen25 Hesling CourtBendigo VIC 3550Phone: 03 5443 3551

the conFectionerY & partY Shop 298 Wyndham StreetShepparton VIC 3630Phone: 03 5822 0877

the countrY brewer1/148 Toongabbie RoadGirraween NSW 2145Phone: 02 9896 1366

the inK ShopPO Box 624Bellara QLD 4507Phone: 07 3408 6421

the MattreSS SuperMarKetc/- PO Box 8749Gold Coast Mail Centre QLD 9726Phone: 0422 184083

tiLe Mart506 Geelong Road (Cnr Tottenham Pde)Tottenham VIC 3012Phone: 03 9325 3000

totaL tooLS19 Grimes CourtDerrimut VIC 3030Phone: 03 9394 4300

tSG FranchiSe ManaGeMent ptY LtDLevel 7, 89 High StreetKew VIC 3101Phone: 1800 777 079

uniteD petroLeuM200 Hoddle StreetAbbotsford VIC 3067Phone: 03 9413 1400

vaSt interiorS31 Doggett StreetNewstead Qld 4006Phone: 07 3252 7675

wiLD carDS & GiFtSSuite 3.06 Axis Corporate Centre46-50 Kent RdMascot NSW 2020Phone: 02 9098 2800

worKout worLDPhone: 0402 733 092

ecoSMart hot waterPO Box 6089Silverwater NSW 2128Phone: 133 326

JiM’S antenna’SPhone: 131 546

JiM’S eLectricaLPhone: 131 546

JiM’S GLaSSPhone: 131 546

JiM’S pLuMbinGPhone: 131 546

JiM’S SecuritY DoorSPhone: 131 546

JiM’S SoLarPhone: 131 546

pLatinuM eLectricaL contractorS1/40 Bessemer StreetBlacktown NSW 2148Phone: 1800 752 846

Scrooz5-11 Jardine DriveRedlands Business ParkRedland Bay QLD 4165Phone: 07 3829 1993

“There are literally

thousands of franchise

businesses available for

purchase.” tim kilham

“Starting a business

can require significant

investment outlays and

some franchises generate

cashflow faster and

stronger than others.” robert graham


AuTOmOTive prODuCTs & serviCes

beAuTy prODuCTs & serviCes

builDing prODuCTs & serviCes

buSY booKKeepinGPO Box 851Robina QLD 4226 AUSPhone: +61 7 5553 8200

caL SYSteMSPO Box 221WaikanaePhone: 04 293 6899

caSh converterSPO Box 6410, Wellesley StreetAuckland CBD, AucklandPhone: 09 414 1960

enabLeMe LtDPO Box 498Shortland Street, AucklandPhone: 021 760 046

FiFo capitaLPO Box 851Robina QLD 4226 AUSFreephone: 0800 333 436

FirSt cLaSS accountSPO Box 851 Robina DC QLD 4226 AUSFreephone: 0800 777 552

huMphrieS aSSociateS LtDPO Box 13 676Auckland NZPhone: 09 634 3150

JuSt LoanSPO Box 2560Dunedin 9044Phone: 0800 333 455

MiKe pero MortGaGeSPO Box 2060Christchurch 8015Phone: 03 377 7440

new zeaLanD hoMe LoanSPO Box 161Hamilton 3240Phone: 07 839 0998

new zeaLanD poSt & KiwibanKLevel 12, New Zealand Post House7 Waterloo QuayWellington 6011Phone: 09 336 8284

SMaLL buSineSS accountinGPO Box 47 818Ponsonby, AucklandPhone: 0800 114 722

106

0800 2 FiX itPhone: 0800 234 948

aa auto Service & repairPO Box 5AucklandPhone: 09 966 8800

auto onePO Box 3342 Napier Phone: 06 843 5949

coLorGLo internationaLPhone: 09 524 6214

Dri waSh ‘n GuarDPO Box 3410Narrellan DC NSW 2567 AUSPhone: +61 2 4648 6100

enzeDPrivate Bag 14906,Panmure, Mount WellingtonAucklandPhone: 09 574 1744

eXtreMe autoMotive partS DiStributorSPO Box 1518HamiltonPhone: 0800 498 7363

FinaL touchPO Box 1083Cambridge 3450Phone: 09 358 1141

honDaPO Box 97-340 South Auckland Mail Centre Manukau CityPhone: 09 262 7304

MaG & turbo warehouSePO Box 97528ManakuaPhone: 0800 MAGS 4 U

MarShaLL batterieSPO Box 36026Lower HuttWellingtonPhone: 04 568 4269

MazDa new zeaLanDPO Box 132057Sylvia ParkAuckland 1644Phone: 0800 800 626

MiDaS new zeaLanDPO Box 305521Triton Plaza, North ShoreAuckland 0757Phone: 09 415 0232

Mini tanKerS FueLS & oiLSUnit 3, 110 Mays RoadOnehunga, AucklandPhone: 09 622 2671

MotivitY FranchiSinGSuite 170, 15 Albert AveBroadbeach QLD 4218 AUSPhone: +61 425 239 863

oiL chanGerS new zeaLanDUnit 12 / 14 Acheron DriveChristchurchPhone: 03 343 6080

pirteK10 Ross Reid PlaceEast Tamaki AucklandPhone: 09 274 6925

pit StopPO Box 12240Penrose AucklandPhone: 09 634 3666

Snap-on tooLS80 Holbeche RoadArndell Park NSW 2148 AUSPhone: 0800 762 766

SucKie Moto FranchiSinG LtDPO Box 54224The MarinaAuckland 2144Phone: 021 278 2566

the touch up GuYS444b Beach RoadMurrays BayAuckland 0630Phone: 0800 759 363

the wheeL MaGician LtD5 Tania WayPaparangi, WellingtonPhone: 0800 537 233

caci7c Taylors RoadMorningsideAucklandPhone: 0800 438 438

JuSt cutSPhone: 09 360 9603

LuSh LaSheS29a Marina GroveLower Hutt WellingtonPhone: 0800 587 4527

roDneY waYnePO Box 825Shortland StreetAuckland 1140Phone: 09 358 4644

teeth whiteninG aSSociateSSuite 1 (Ground Floor)291 Tamaki Drive, Kohimarama Auckland 1071Phone: 09 578 3282

toni&GuYPhone: 09 847 9219

waXnLaSerPhone: 0800 838 329

acceSSMan2 Alloy StreetSockburn, ChristchurchPhone: 03 341 3566

aDen FranchiSe Group10 Boston RoadMt Eden AucklandPhone: 09 377 6311

aeriaL MaSter345a Rosetta RoadParaparaumuWellington 5032Tel: 0272 218 763

centraL LanDScape & GarDen SuppLieSPhone: 09 273 5352

cooLtiMePO Box 12242Chartwell SquareHamilton 3248Phone: 07 854 1518

cutShopUnit H/67 Elizabeth Knox PlaceMt Wellington AucklandPhone: 0800 CUTSHOP

DecK anD Fence pro378 Crawford RoadTe Puna, Tauranga 3171Phone: 07 5525 311

DiaMonD FuSionPO Box 60351Titirangi 0642Phone: 0800 667 278

DreaM DoorSPO Box 31Lake Hawea 9345Phone: 03 443 5133

eXceeD hoMe networKPO Box 14 244Tauranga, Bay of Plenty 3030Phone: 07 543 3556

NEW ZEALAND FRANCHISE LISTINGS

business serviCes

107

Firewatch LiMiteD8c Piermark DriveAlbany Auckland 0632Phone: 09 415 3337

FiX it buiLDinG ServiceSPO Box 31632Lower Hutt WellingtonPhone: 09 444 4167

FLetcher aLuMiniuMPO Box 14107 Panmure, Mount WellingtonAucklandPhone: 09 574 1500

FLoorinG DeSiGn LtDPO Box 5136Greenmeadows, Napier 4145Phone: 027 559 2281

GJ GarDner19 Tarndale GroveAlbany 0751Phone: 09 415 2488

Granite tranSForMationS7/5 Talavera RoadNorth Ryde NSW 2113 AUSPhone: +61 2 8817 5900

Groutpro378 Crawford Road, RD 1Te Puna, TaurangaPhone: 07 5525 311

haMMer harDwarePrivate Bag 102925North Shore Mail CentreAucklandPhone: 09 443 9953

horizon hoMeSPO Box 805Orewa, AucklandPhone: 027 412 5373

hotonDo hoMeSPhone: +61 3 9559 5000

hYDrauLinKPO Box 12826Penrose AucklandPhone: 09 525 2626

Jennian hoMeSPO Box 847Tauranga 3140Phone: 07 578 2301

JuSt cabinSPO Box 68171NewtonAuckland 1145Phone: 021 716 776

Kinetic eLectricaLPO Box 8628Havelock NorthHawke’s BayPhone: 06 878 1103

Kitchen StuDio447B Blenheim RoadMiddleton, ChristchurchPhone: 03 964 4580

KitchenS reFreSheDPO Box 75-937 AucklandPhone: 0800 100 130

LanDMarK hoMeS nz LtDPO Box 500TaurangaPhone: 07 578 2295

LaSer eLectricaL GroupPO Box 19005Avondale AucklandPhone: 09 820 3800

LaSer pLuMbinGPO Box 19005Auckland 1746Phone: 09 820 3800

LatituDe hoMeSPO Box 72512Papakura 2244Phone: 09 298 5811

LocKwooD hoMeSPrivate Bag RO 3034RotoruaPhone: 07 347 7691

Mitre 10Private Bag 102925North Shore Mail CentreAucklandPhone: 09 443 9900

MoDa LtDPO Box 21709Henderson AucklandPhone: 09 835 2221

Mr FencerS SYSteMS LtDPO Box 5343Frankton HamiltonPhone: 07 855 6010

Mr pLuMberPO Box 112-305Auckland 1642Phone: 0800 800 202

naKeD pooL coMpanY LtD24 McColl StreetNewmarket, AucklandPhone: 0800 204 044

naviGation hoMeS673 Karaka RoadAuckland 2580Phone: 09 294 6135

new zeaLanD heat puMpSPO Box 35202Shirley ChristchurchPhone: 0800 200 400

nz FLoorSanDinG coPO Box 13286Tauranga 3141Phone: 0800 693 566

pinKFitPO Box 12 069Penrose, AucklandPhone: 021 814 113

pLaceMaKerS150 Marua RoadMt Wellington 1134Auckland CityPhone: 09 525 5100

pLuMb’inPrivate Bag 300 987Albany, AucklandPhone: 09 448 0280

rainawaY SpoutinG on the SpotPO Box 58404Botany, Manukau, AucklandPhone: 09 265 2147

reFreSh renovationSPO Box 109 193Newmarket, AucklandPhone: 09 531 5357

rezLab Group hoLDinGS57 Higgins RoadHamiltonPhone: 0800 REZLAB

SiGnature hoMeSPO Box 305393Triton PlazaNorth Shore City 0757Phone: 09 415 2468

SpoutinG on the SpotPO Box 58 404Botany ManukauPhone: 09 265 2147

taSMan inSuLationPO Box 12 069Penrose AucklandPhone: 09 579 2139

the barn coMpanYPhone: 09 438 1562

tint proPO Box 13 108OnehungaPhone: 0800 846 877

uvtecPO Box 20TaurangaPhone: 07 548 2723

wet SeaLPO Box 33-720Takapuna AucklandPhone: 0800 436 000

acarDo worKpLace SaFetY SuppLieSPhone: 0508 ACARDO

actioncoachPhone: 09 575 5790

aDvance internationaL663 Great South RoadPenroseAuckland 1061Phone: 0800 223826

appareLMaSterPO Box 38456 Wellington Mail CentreLower Hutt 5045Phone: 04 569 3652

arMStronG SMarter SecuritYPhone: 029 474 9007

bbX ManaGeMentPO Box 803L4 106 Gloucester StreetChristchurchPhone: 03 372 1562

bevincoPO Box 12 195BeckenhamChristchurchPhone: 03 332 6560

biG paDDLe coMpanYPhone: 09 630 7710

caD partnerSPO Box 65 313Mairangi Bay AucklandPhone: 0800 180 400

coMpLete FirSt aiD SuppLieSPO Box 69-123Glendene Auckland 0645Phone: 09 827 7726

cooLtiMe LtDPO Box 12242Chartwell, HamiltonPhone: 07 854 1518

corporate cabSPO Box 24 319Royal OakAuckland 1345Phone: 09 375 3105

creStcLeanPO Box 740Dunedin 9054Phone: 03 477 1126

ChilDren’s prODuCTs & serviCes

CleAning serviCes

108

DeSiGn iMportance420 Mt Alexander RoadAscot Vale VIC AUSPhone: +61 4 1430 3080

DiStribution internationaLPO Box 36611MerivaleChristchurch 8146Phone: 0800 366 116

ecoMiStEastgate Business Park800 Te NgaeRotoruaPhone: 0800 75 75 78

eMbroiDMePO Box 51890PakurangaAuckland 2140Phone: 09 577 4223

FaStwaY courierS nzShed 5, Level 1, Lever StreetAhuriri, New ZealandPhone: 06 833 6333

FLo2caShPO Box 301 199AlbanyAuckland 0752Phone: 0800 356 222

GraFFiti DoctorPhone: 0800 482 437

heLiuM worK SearchPO Box 1594Wellington 6140 Phone: 04 916 2180

huMitechPhone: 0800 486 434

JiM’S teSt & taGPhone: 0800 454 654

KiwihoSt3/93 Main South RoadUpper Riccarton Christchurch 8442Phone: 03 343 5007

LeaDerShip ManaGeMent1400 Malvern RoadGlen Iris VIC 3146 AUSPhone: 0800 333 270

LinK buSineSS ServiceSPO Box 12-324Penrose AucklandPhone: 09 555 6007

ManDeviLLe MarKetinGPO Box 36743Merivale Christchurch 8146Phone: 0508 776 668

MeGa ServiceSPO Box 3061ChristchurchPhone: 03 384 4885

Mini tanKerSUnit 3, 110 Mays RoadOnehunga AucklandPhone: 09 622 2671

MoneY conceptS new zeaLanD2nd Floor, 111 Molesworth StreetWellington 6001Phone: 02 7255 5951

neeD a nerDPhone: 0800 633 326

new zeaLanD poSt LiMiteDCustomer Service CentrePO Box 39100Wellington Mail Centre Lower Hutt 5045Phone: 0800 501 501

oFFice proDuctS DepotPhone: 09 915 4544

pacK & SenDUnit 1, 213 Blenheim Road Riccarton, South Island ChristchurchPhone: 021 799 783

protecta GLaSS LiMiteDPO Box 722Orewa 0946AucklandPhone: 02 7292 4640

QJuMperSPO Box 13354Bay CentralTaurangaPhone: 0800 QJUMPERS

reSuMe oneUnit 27/595 Laurie Southwick ParadeGulf Harbour 0930AucklandPhone: 09 235 8484

SMaLL buSineSS accountinGPhone: 0800 999 SBA

Snap printinGPhone: 09 379 0822

SpeeDY SiGnSPO Box 51-890AucklandPhone: 09 577 4223

Super ShuttLePhone: 09 522 5710

teLcoinaboXPo Box 331-166Takapuna Auckland 0740Phone: 0800 7 TELCO

theXton arMStronGPhone: 02 7509 3385

vitaL care new zeaLanDPO Box 8036TaurangaTel: 07 576 7374

abacuS MathS acaDeMY LtD42 Ascot AveRemuera Auckland 1050Phone: 09 5221 238

babY on the Move84 Wech DriveWarkworth North Auckland 0910Phone: 09 422 2285

booKenDS new zeaLanDPO Box 36514Merivale, Christchurch 8146Phone: 03 377 9555

chipMonKS pLaYLanD & caFÉPort Building 9-13 George StreetDunedin 9023Phone: 03 472 8480

GraSShopper SoccerPhone: 04 889 2013

JeLLYbeanS MuSic nz9 Lockhart PlaceMt Wellington, AucklandPhone: 09 576 9902

JuMpinG beanS internationaLPhone: 09 475 9204

JuMp SwiM SchooLSUnit6/54 – 56 Paradise AveMiami Gold Coast 4220 AUSPhone: 1300 249 241

aMac PO Box 48 078Blockhause BayAuckland 0644Phone: 0800 262 269

aMazinG cLean new zeaLanDUnit 7, 21 Railside PlaceFrankton Hamilton NZ 3204Phone: 0800 2 AMAZE (2 26293)

buSY bee cLeaninG ServiceSPO Box 6423Upper Riccarton Christchurch 8442Phone: 03 423 9688

ceiLinG MaSterPO Box 20396Christchurch 5Phone: 03 365 5111

cLean pLanet FranchiSe LtD51c Hastie AvenueMangere Bridge Auckland 2022Phone: 09 622 0828

cLeancorp FranchiSe SYSteMPO Box 37948Parnell, Auckland 1151Phone: 09 307 2970

cLeantaStic coMMerciaL cLeaninGPO Box 7425Taradale Napier 4141Phone: 06 843 320

cooKriGht Kitchen ServiceSPO Box 3183Hawkes Bay Mail Centre, Napier 4142Phone: 06 354 3150

creSt coMMerciaL cLeaninG LtDPO Box 740Dunedin 9054Phone: 03 477 1126

Kea KiDS cLubPO Box 75/580Manurewa 2243 AucklandPhone: 09 535 2187

KeLLY SportSPhone: 09 427 9377

LittLe KicKerSAuckland 1025Phone: 09 815 8607

LoLLipopS pLaYLanD & caFÉ20a Rempstone DriveHalswell, ChristchurchPhone: 04 565 1569

MathzwiSe LtD26 Tasman DriveTokoroaPhone: 07 886 0965

MY GYMPO Box 58813Greenmount AucklandPhone: 09 274 4949

nuMber worKS n worDSPO Box 9450Newmarket, AucklandPhone: 07 848 2574

SKiDS – SaFe KiDS in DaiLY SuperviSion LtDPO Box 259 262Greenmount, AucklandPhone: 09 576 6602

Stretch-n-GrowPO Box 65147Mairangi Bay Auckland 0741Phone: 09 447 1827


eDuCATiOnAl & TrAining sysTems

enTerTAinmenT

fOOD - bAkeries

DisTribuTiOn

COmpuTer prODuCTs & serviCes

KiwiKranePO Box 41398St Lukes, Auckland 1346Phone: 09 307 0810

LoLLipopS pLaYLanD & caFÉ20a Rempstone DriveHalswell, ChristchurchPhone: 04 565 1569

MeGazone LaSer GaMeSPO Box 78396Grey Lynn AucklandPhone: 09 360 2900

bruMbY’S baKerieS LiMiteD10F Morningside DriveMorningside, Auckland 1025Phone: 0508 278 6297

bruMbY’S Go!PO Box 1549Southport QLD 4215 AUSPhone: 0800 843 452

cartriDGe worLDPhone: 03 446 8600

coMputer SoLutionS SaLeS & ServicePO Box 11-193Palm Beach Papamoa 3151Phone: 07 571 0235

coMputer troubLeShooterSPhone: 0800 728 768

GeeKS on caLLPhone: +61 408 847 524

GeeKS on wheeLSPO Box 9780Marion Square Wellington 6141Phone: 04 891 0269

neeD a nerDPO Box 86Clive Hawke’s Bay 4148Phone: 0800 633 326

anchor FranchiSePrivate Bag 75806Manurewa, AucklandPhone: 09 295 2700

auSSie FarMerS DirectBuilding 2, 9 Ferndell StreetGranville NSW 2142 AUSPhone: 1300 MILKMAN

LiFetiMe DiStributorS135b Morrin RoadMt Wellington AucklandPhone: 09 574 6695

SiMpLY SQueezeDPO Box 71 Bay View Hawke’s Bay 4149Phone: 0800 807 142

the truStY DeLiverY coPO Box 16-381Christchurch 8441Phone: 0800 443 355

booKenDS LtDPO Box 36514Merivale Christchurch 8146Phone: 03 377 9555

LcF Fun LanGuaGeSPO Box 89060Torbay Auckland NZPhone: 0800 836 000

MathzwiSePhone: 07 886 0965

nuMber worKS ’nworDSPhone: 07 848 2574

paciFic SiMuLatorS 2010 LiMiteDUnit 2, 103 Main South RoadSockburn Christchurch 8042Phone: 03 343 0864

109

crewcut45a Princes Street, PO Box 90815Northcote, Auckland 1030Phone: 09 481 0004

enviro cLean & reStorationUnit 1, 35 Maurice RoadPenrose Auckland 1642Phone: 09 636 1320

Green acreS FranchiSe GroupPO Box 41271St Lukes Auckland 1346Phone: 0800 803 200

Green cLeenUnit 39, 5 Ponderosa ParadeWarriewood NSW 2103 AUSPhone: (AUS) 1300 550 523

Grout pro11 Winston Ave,Parmeston NorthPhone: 07 552 5311

Jani KinG (nz) LtD66 Hillside RoadGlenfield AucklandPhone: 09 441 9996

Jet cLeaninG ServiceSPo Box 68 454Newton, Auckland 1145Phone: 09 302 1536

LovenPO Box 202 064, Southgate Post CentreTakanini, AucklandPhone: 09 296 5328

MeticuLouS hoMe ServiceSPO Box 31520Midford, AucklandPhone: 09 449 2004

paraMount ServiceS1st Floor, 4 Murdoch RoadGrey Lynn Auckland 1002Phone: 09 376 7850

preStiGe hoMe GrooMerS12 Woodleigh PlaceOhauiti, TaurangaPhone: 07 543 2090

SeLect cLeaninGPO Box 22313, Hunter’s CornerManukau, AucklandPhone: 021 661 695

SoFtwaShPO Box 20293Hamilton 3241Phone: 07 848 1700

v.i.p. hoMe ServiceS2/34 Cavendish DriveManukau, Auckland 2104Phone: 09 263 0544

BAKERS DELIGHT36 Enfield Street, Mt Eden, Auckland, 1024 New ZealandPhone: 0800 225 388Contact: Franchisee Recruitment Team Email: franchiserecruitment@bakersdelight. co.nzwebsite: www.bakersdelight.co.nzbusiness description:Bakers Delight has over 700 bakeries worldwide employing more than 15,000 people, serving 2 million regular customers per week throughout New Zealand, Australia and Canada.As a Bakers Delight franchisee you will be provided comprehensive baking and business training as well as ongoing support to allow you to operate your own successful bakery. No previous bakery experience is necessary.Bakers Delight has been helping to satisfy New Zealand’s love of freshly baked bread since 1995, and continues to support growing demand for nutritionally sound produce.Take the first step and contact the Bakers Delight franchise recruitment team.New and existing bakeries are available for purchase across New Zealand.year Established: 1995number of Franchise Outlets: 30 across New Zealand investment required: 30% or $150,000Training & support: Full business and baking training provided as well as ongoing operational and network support.Locations available: Across New Zealand

“The intent of the Code

is to ensure transparency

by the franchisor

and to balance the

rights and obligations

between franchisor and

franchisee.” robert toth

“Virtually anything can be

franchised, and virtually

anything is franchised.” Professor lorelle Frazer

“Like any relationship, it

pays to start on the right

foot.” Dr Michael schaper

fOOD – resTAurAnTs & Dining rOOms

bb’S caFÉPO Box 112-260Penrose AucklandPhone: 09 525 7700

breaKerS caFÉ & barPhone: 06 834 0537

cobb & coPhone: 021 483 500

hoG’S breath caFÉPO Box 8068Cleveland, QLD 4163 AUSPhone: 1800 HOGSTER

110

fOOD – COffee & CAfés

CAFE2U PTY LTDPhone: 0508 004 388Contact: John StantonEmail: [email protected]: www.cafe2u.co.nzbusiness Description:Cafe2U is the world’s no.1 mobile café system.With over 245 franchises worldwide, a Cafe2U franchise offers a total business solution including comprehensive training and full-time ongoing support.Cafe2U’s unique ‘Acceleration Package’ assigns each franchisee a dedicated Franchisee Coach who launches the business alongside them. A revenue guarantee is also offered so you are ensured higher profits sooner.A café without the hassles of rent or long hours provides the freedom to enjoy the lifestyle you deserve.Membership: FANZ, IFA, FCAyear established: 2012number of franchise outlets: 13 in New Zealand, 245+ worldwideinitial franchise fee: Included in purchase price investment required: $129,990 + gstTraining & support: Cafe2U’s unique Acceleration Package includes 4 weeks initial training. This comprises of classroom style business training, barista training and 2 weeks of a dedicated Franchisee Coach to build the business with the new franchisee. Ongoing support is with a dedicated Franchisee Development Manager.Locations available: Nationally

caFÉ botanniXPhone: 09 451 9119

chocoLateria™ San churroSuite 103, 425 Docklands DriveDocklands VIC 3008 AUSPhone: (AUS) 1300 797 620

coFFee cuLturePhone: 03 377 2605

coLuMbuS coFFeePO Box 911 030Victoria Street WestAuckland CBDPhone: 0800 100 110

eSQuireS coFFee houSePO Box 6570, Wellesley StreetAuckland CBDPhone: 0800 843 452

GLoria Jean’S coFFeeSPhone: 09 520 6477

hoLLYwooD baKerY1H Henry Rose PlaceAlbany, Auckland 632Phone: 021 471 776

icon coFFeePO Box 25088St Heliers BayAuckland 1740Phone: 09 524 5847

JaMaica bLue nzPO Box 137228Parnell AucklandPhone: 09 377 1901

JeSterS FranchiSinG2/55 Barrys Point RoadTakapuna, AucklandPhone: 09 489 6266

MeGa caFÉPhone: 0800 100 110

MuFFin breaKPO Box 137-228Parnell Auckland 1151Phone: 09 377 1901

new YorK DeLiPhone: 03 968 4924

robert harriS caFÉPO Box 58095Greenmount Manakau 2141Phone: 0800 426 333

Sierra coFFeePhone: 09 444 4369

StreetwiSe coFFeePhone: 06 364 5733

the coFFee cLubPO Box 78-203Grey Lynn Auckland 1245Phone: 09 304 0008

the coFFee GuYPO Box 37526Parnell AucklandPhone: 09 309 9727

the coFFee ShotPhone: 03 472 8618

XpreSSo DeLiGhtPhone: 021 875 431

LA PORCHETTA192 Mahoneys Road Thomastown VIC 3074 Phone: +61 3 9460 6700 Fax: +61 3 9460 3099 website: www.laporchetta.comEmail: [email protected] description: La Porchetta is one of Australia and New Zealand’s largest fully licensed Italian family of restaurants. Established in 1985, La Porchetta serves pizza, pasta and main meal dishes using developed recipes for delicious dishes. No cooking experience required; only a love for Italian cuisine. La Porchetta has tried and tested systems in place including a fully comprehensive induction training, polices, manuals and ongoing support. Membership: Proud members of Franchise Association of New Zealand Inc year established: 1985number of units: Approx 70investment required: La Porchetta Restaurant $460,000 - $520,000 Training & support: Full comprehensive training and ongoing supportLocations available: Australia & New Zealand

LJS FiSh anD chipS reStaurantPO Box 110Whitford Auckland 2149Phone: 09 530 8090

McDonaLDS reStaurantS new zeaLanDPO Box 6644Wellesley StreetAuckland 1141Phone: 0800 622 227

MeDiterranean FooD warehouSe42 Constable StreetNewtown, WellingtonPhone: 0800 334 477

MeXicaLiPO Box 109 255Newmarket, AucklandPhone: 09 522 0990

pizza hutPhone: 09 525 8700

SpaGaLiMiS itaLian pizzeriaPhone: 0800 113 113

the oriGinaL caLiFornia burrito coMpanYPO Box 106 956Auckland 1143Phone: 09 354 4815

vaLentineS reStaurantSPhone: 09 444 4819


“Franchising is a proven

and successful formula

for expanding your

business but it is not for

the faint hearted and

must be planned with

caution.” Marwan kojok

“With about 1,400

franchises and 84,000

odd franchisees,

the market is highly

competitive.” suzanne Jarzabkowska

heAlTh & fiTness

hOme serviCes

111

fOOD – reTAil fOOD – TAke AwAy

anchor FranchiSeFonterra Brands NZPrivate Bag 75 806ManurewaPhone: 0800 103 778

cooKie tiMe789 Main South RoadTempleton 8042Phone: 03 349 6161

Donut KinG nzPO Box 1549Southport QLD 4215 AUSPhone: (AUS) 1800 067 619

the FiShMonGer SeaFooD DeLicateSSen PO Box 137340Parnell AucklandPhone: 02 158 8880

Fruit worLD8 Monahan RoadMt Wellington AucklandPhone: 09 274 0876

GoLDen nutS FranchiSinG nz LtD61A Athens RoadOnehunga AucklandPhone: 021 126 3059

hoLLanD & barrettSamuel Ryder HouseTownsend Drive, Attleborough FieldsNuneaton UK, CV11 6XWPhone: (UK) +44 2476 244 543

LenarD’SLevel 1, 225 Montague RoadWest End QLD 4101 AUSPhone: +61 7 3100 7800

LiMe Juice barPO Box 12-240Penrose AucklandPhone: 09 634 3666

MeDiterranean FooD warehouSePhone: 04 939 8100

Mr whippYPO Box 133-070 East RidgeAuckland 4416Phone: 09 521 9325

new zeaLanD naturaL ice creaM1 Accent DriveEast Tamaki AucklandPhone: 09 274 6168

niGht’n DaY FooDStoreSPO Box 5769, Moray PlaceDunedin 9031Phone: 03 471 7660

SiMpLY SQueezeDPO Box 71Bay View, Napier 4149Phone: 06 836 7066

Super LiQuor hoLDinGSLvl 7, 182 BroadwayNewmarket, Auckland 1023Phone: 03 361 2719

the cheeSecaKe ShopPO Box 58 599Botany AucklandPhone: 09 274 5680

YÖGGPhone: 09 531 5911

bLacK ForeSt waFFLe hutPhone: 03 688 6064

burGerFueLPO Box 14 7320Ponsonby AucklandPhone: 09 376 6007

burGer wiSconSinPO Box 24427Wellington 6142Phone: 04 384 9000

DoMino’S pizzaPhone: +61 7 3633 3333

Donut KinGPhone: +61 418 360 392

Fritz weinerSPhone: 0800 4 FRITZ

habituaL FiXPO Box 101-622North Shore Mail CentrePhone: 09 965 1300

JeSterS pieSPO Box 33-1185Takapuna North Shore CityPhone: 09 442 4680

new zeaLanD naturaL ice creaMPO Box 58 617Greenmount, AucklandPhone: 09 414 2136

oporto new zeaLanDPO Box 251 275Pakuranga, AucklandPhone: 09 379 0820

SubwaYLevel 1, Unit B3 Corinthian Office Park17 Corinthian DriveAlbany AucklandPhone: 09 415 3091

the pita pitPhone: 09 486 4664

urban turban new zeaLanDUnit C, 26 Aviemore DriveHighland Park, AucklandPhone: 09 538 0833

whoLLY baGeLS & pizzaPO Box 33 234Petone, Lower Hutt 5046Phone: 021 2722 422

anYtiMe FitneSSPO Box 15409Dinsdale Hamilton Phone: 07 839 0209

caciPhone: 021 980 890

cLub phYSicaLPhone: 09 417 0071

contourSPhone: 0800 46 4475

Foot MechanicSPO Box 13540Tauranga 3141Phone: 07 579 4073

Forever Green41 Morrin RoadSt JohnsAuckland 1072Phone: 09 533 6450

harDY’S heaLth StoreSPO Box 19004Hamilton Central, HamiltonPhone: 07 838 3274

JaMeS MarX hYpnoSiSPO Box 11153PapamoaBay of Plenty 3151Phone: 02 137 3523

JETTS FITNESS 24/77 Auburn StreetTakapuna North Shore TakapunaPhone: 09 947 6534

not biG enouGhPO Box 31-597Lower Hutt WellingtonPhone: 021 248 1735

SNAP FITNESS 24/71005 Ferry RoadFerrymead, Christchurch 8022Phone: 021 243 4440

Snorepro new zeaLanDPO Box 1099WellingtonPhone: 04 801 7225

0800 SunShaDe514 Queen Street WestHastings 4122Phone: 06 876 9675

aLu reStore183 Otonga RoadRotorua Bay of Plenty 3201Phone: 07 347 7186

at Your reQueStPhone: 0800 297 297

bathrooM DirectPhone: 021 959 796

contact rocKGaSPO Box 624WellingtonPhone: 03 373 6411

cooLtiMe LtDPO Box 12242Chartwell, HamiltonPhone: 07 854 1518

eco inSuLationPO Box 305470Triton PlazaNorth Shore City 0757Phone: 09 477 0270

eXceeD hoMe networKPhone: 0800 252 736

FiXit buiLDinG ServiceS7a Douglas Alexander ParadeAlbany, AucklandPhone: 09 444 4167

FLoorinG DeSiGn LtDPO Box 5136GreenmeadowsNapier 4145Phone: 027 559 2281

FreeDoM coMpanion DrivinG ServiceSPO Box 302-424North Harbour Auckland 0751Phone: 0800 956 956

Green acreS21 Taylors RoadMorningside, Auckland 1025Phone: 0800 803 200

“Businesses can take a

long time to sell.” Jason gehrke

prinTing & COpying

reAl esTATe & prOperTy serviCes

pOOl & spA

112

Groutpro378 Crawford Road, RD1Te Puna, TaurangaPhone: 07 552 5311

harriSonS carpet onePhone: 021 283 8040

harriSonS enerGY SoLutionSPO Box 33858Takapuna, AucklandPhone: 09 488 4700

hire a hubbYPO Box 37 281Parnell AucklandPhone: 0800 248 229

hoMe inSteaD Senior carePO Box 4245210 Collingwood StreetHamiltonPhone: 07 3720 8400

hoMe pLuSPO Box 31015Milford AucklandPhone: 09 478 8018

innovative interiorS LtD245 Allright PlaceAucklandPhone: 09 570 5029

inSuLtech GroupPhone: 09 263 9770

MeticuLouS hoMe ServiceSPO Box 31520Milford AucklandPhone: 09 449 2004

rainawaY SpoutinG on the SpotPO Box 58 404Botany ManukauPhone: 09 265 2147

v.i.p. hoMe ServiceS2/34 Cavendish DriveManukau City NZ 2104Phone: 09 2630544 winDow treatMentSPO Box 6260Upper Riccarton Christchurch 8442Phone: 021 338 031

hOTels, mOTels & ApArTmenTs

mObile frAnChises

lAnDsCAping & gArDening

beLLa viSta accoMoDationPO Box 262Oamaru 9444Phone: 03 4379 055

beSt weSternPO Box 1987North SydneyNSW 2059 AUS Phone: 0800 2378 93

QueSt ServiceD apartMentS (nz) LtDLevel 4, 19-21 Como StreetTakapuna, AucklandPhone: 09 366 9680

archGoLaPhone: 09 426 0013

centraL LanDScape & GarDen SuppLieSPO Box 64132Botany, Auckland 2163Phone: 09 273 5352

crew cutPO Box 90815Auckland 1030Phone: 09 481 0004

barK buSterSPhone: 0800 167 710

DrivinG MiSS DaiSYPO Box 8489Havelock North 4157Phone: 06 877 0072

FibrenewPO Box 29-300Fendalton ChristchurchPhone: 03 358 4290

FreeDoM coMpanion DrivinG ServiceS PO Box 302 424North Harbour, AucklandPhone: 0800 956 956

JiM’S teSt anD taGPhone: 131 546

MobiLe hanD car & Marine GrooMinG1300 Weranui RoadRDI SilverdaleAucklandPhone: 09 307 3737

pure protectPO Box 9428Newmarket AucklandPhone: 09 280 4830

the MovinG boX GuYPO Box 302 540North HarbourAuckland 751Phone: 0800 210 210

the Shot MobiLePO Box 65Port Chalmers Dunedin 9023Phone: 03 472 8618

uLtra Scan47 Piakoiti RoadWalton 3475Phone: 05 0885 8727

pooLwerXPO Box 718Toowong QLD AUSPhone: 0800 543 419

SwiMart pooL & Spa ServiceSPrivate Bag 99942Newmarket, AucklandPhone: 09 525 7570

printinG.coM16-18 Cashew StreetGrenada North, Wellington New ZealandPhone: +64 4 232 7653

Snap printinGPO Box 8414, Symonds StreetAuckland CBD, AucklandPhone: 09 379 0822

Green Door coMMiSSion Free reaL eState64 Montgomery SquareNelson7010Phone: 03 546 9332

harcourtS7-9 Alpers AvenueNewmarket 1023Phone: 09 520 5569

JuSt cabinS LtDPO Box 68171Newton, Auckland 1145Phone: 021 716 776

LJ hooKer Group LtDLevel 3, 3 City RoadAuckland 1010Phone: 09 308 0450

MiKe pero reaL eState LiMiteD PO Box 29 530FendaltonChristchurch 8540Phone 0800 500 123

propertY inDepthPhone: 0800 INDEPTH

Quinovic propertY ManaGeMentPO Box 14 268Wellington 6141Phone: 04 801 7880

raY white reaL eStatePO BOX 6067Wellesley StreetAucklandPhone: 09 377 5069

re/MaX new zeaLanDLevel 1, 70 Stanley StreetParnell Auckland 1010Phone: 09 309 8478

reaLSure the houSe inSpectorSPO Box 48034Silverstream WellingtonPhone: 04 939 0296

SiteFinDerSPhone: 027 919 4349

the nz houSe inSpection coMpanY63 Moana RoadPlimmerton WellingtonPhone: 0800 751 751

top SnapPhone: 0508 867 762

whatS up houSe inSpectionSPhone: 021 952 397

ecotec SYSteMS40 Anderson Lane RD 2Tauranga 3172Phone: 07 548 1414

JiM’S MowinGPhone: 03 377 5544

JiM’S treeS & StuMp reMovaLPhone: 06 843 2848

KwiK KerbPO Box 103Mt Ommaney QLD 4074 AUSPhone: 0800 865 945

paLMerS GarDen worLDPO Box 331 586Takapuna AucklandPhone: 09 443 9910

piMp MY LawnPO Box 2437Stortford LodgeHastings 4153Phone: 0800 111 001

rapiD LawnPhone: 021 365 296


“If the dispute is still not

resolved, the OFMA can

assist.” hong-An king

SiMpLiFooDPhone: 07 693 7334

SMithS SportS ShoeSPO Box 10460Baylair, Mt MaunganuiPhone: 09 626 2097

SpecSaverS new zeaLanDPhone: 09 475 5434

StirLinG SportSPO Box 35 374Shirley, Christchurch 8051Phone: 03 523 1851

tacKLeboXPO Box 16258Bethlehem TaurangaPhone: 07 579 3677

taKe notePO Box 97-063 SAMCManukau AucklandPhone: 09 262 2486

the 2 n’5 ShopLevel 2, 87 Devon St EastNew PlymouthPhone: 06 757 2702

the athLeteS FootRD 1 Silverdale Auckland 1140Phone: 0800 BESTFIT

the SweeteSt LittLe chocoLate ShopPO Box 5474Wellesley Street Auckland 1141Phone: 09 374 4550

toYworLDPO Box 8898, Symonds StreetAuckland 1150Phone: 09 374 1500

reTAil

venDing


113

renT Or hire

GLobaL SaFe new zeaLanDPO Box 2042KuripuniMasterton 5824Phone: 02 7210 4292

vitaL care LtDPO Box 498Matamata 3340Phone: 0800 48 48 25

aDvance FranchiSe SYSteMSPO Box 12 642Penrose, Auckland 1642Phone: 09 525 3792

bathrooM warehouSePO Box 12075Central MallRotoruaPhone: 07 343 6676

beDpoStPO Box 23-364Hunters CornerPaptoetoe 2155 AucklandPhone: 09 278 1010

bin inn retaiL GroupPO Box 230271 The HubBotany 2163 AucklandPhone: 09 572 0220

caSh converterS LtDPO Box 302212North HarbourNorth Shore 0751 Phone: 09 414 1960

caShboX94 Wairau RoadGlenfield Auckland 0627Phone: 09 444 7477

auStvenDinG ptY LtD261 Churchill RoadProspect SA 5082 AUSPhone: (AUS) 1300 769 967

cooLSpot unLiMiteDLevel 40, 140 Williams StreetMelbourne VIC 3000 AUSPhone: +61 3 9607 8328

provenDer nzPO Box 11 007AucklandPhone: 09 525 2767

SiMpLicitY venDinG31 Claude StreetHamiltonPhone: 07 855 2007

aviS rentaLPrivate Bag 92802Penrose Auckland 1642Phone: 09 525 2850

betta rentaL carS169 Main HighwayElleslie AucklandPhone: 09 525 2951

DvDnow KioSKSPhone: 0800 DVDNOW

hanDY rentaLS248 Thorndon QuayThorndon WellingtonPhone: 04 470 7710

hertzPrivate Bag 4716Christchurch 8140Phone: 03 358 6789

LazerbiKePhone: 027 682 0122

Mr rentaLUnit 6, 706 Great South RoadPenrose AucklandPhone: 0800 111 313

peGaSuS rentaL carSPO Box 47 818Ponsonby Auckland 1144Phone: 09 378 7940

StoraGe boXUnit 1, 2 Amera PlaceEast Tamaki AucklandPhone: 09 271 1025

rent-a-DentPO Box 73-105Auckland AirportPhone: 09 275 2914

uniteD viDeoPO Box 12250Chartwell Square Hamilton 3284Phone: 07 853 7035

viDeo ezYPhone: 09 302 2229

civic viDeoLevel 1, 268-270 Manukua RoadParnell Auckland 1151Phone: 09 523 5471

coLourpLuSPO Box 83174Edmonton, AucklandPhone: 09 818 9215

DoLLar vaLuePhone: 029 289 6149

DYMocKS428 George StreetSydney NSW 2000 AUSPhone: (AUS) 1800 643 303

eGG MaternitY115 Khyber PassGraston AucklandPhone: 09 523 0398

FootLooSePhone: 09 298 0653

Furniture courtPhone: 09 277 5465

GoDFreYS17-21 Cavendish DriveManukau Auckland 2104Phone: 09 263 7636

Guthrie bowronlevel 4, Unit 5, Textile Centre1 Kenwyn Street, Parnell, AucklandPhone: 09 306 1040

harDY’S heaLth StoreSPO Box 19004HamiltonPhone: 07 838 3274

harriSonS carpet onePO Box 33858North Shore, AucklandPhone: 09 488 4710

harveY worLD traveL Phone: 09 307 1860

K & b Manninen LtDChristies JewelleryPO Box 5103 Palmerston North 4441Phone: 06 825 6117

LiQuorLanDPhone: 09 621 0875

MiSter MinitPhone: +61 2 9521 9100

niGht ‘n DaY FooDStoreSPO Box 5769Dunedin 9058Phone: 03 477 2340

paLMerSPhone: 09 443 9910

paper pLuS42856, Lambie DriveManuakau, AucklandPhone: 09 261 1054

para rubberPO Box 259 123Botany Auckland 2163Phone: 09 532 8794

poStShop KiwibanKPhone: 09 336 8284

SaDDLerY warehouSePO Box 100-780North Shore Mail CentreAucklandPhone: 0508 467 734

Shoe cLinic64 Willis StreetWellingtonPhone: 04 499 4495

“Free yourself from

negative emotions.” tania Allen

Notes

114

Notes


AdVERTISING & MARkETING .......................................................................... 116

BANkS / FINANCIAL INSTITUTIONS ............................................................. 117


EqUIPMENT PROVIdERS ................................................................................... 119

FRANCHISE CONSULTING & dEVELOPMENT .......................................... 119

FRANCHISE FUNdING......................................................................................... 120

INSURANCE BROkERS ........................................................................................ 120

IT & COMMUNICATIONS ................................................................................... 120

LAwyERS .................................................................................................................. 121

POINT OF SALE ...................................................................................................... 123

PRINTING .................................................................................................................. 123

RETAIL OPERATIONS ........................................................................................... 124

SAFETy, wORkERS COMPENSATION & ENVIRONMENT .................... 124

SITE SELECTION .................................................................................................... 124

TRAINING & dEVELOPMENT ........................................................................... 124

wORkPLACE HEALTH ANd SAFETy ............................................................. 124


BANkS / FINANCIAL INSTITUTIONS ............................................................. 125


FRANCHISE CONSULTING & dEVELOPMENT .......................................... 126

INSURANCE BROkERS ........................................................................................ 126

IT & COMMUNICATIONS ................................................................................... 126

LAwyERS .................................................................................................................. 126

PR & AdVERTISING .............................................................................................. 127

AUsTRALiA nEw ZEALAnD

Professional services listingsCategories

115

ADverTising & mArkeTing


abLS - FranchiSe Loan SpeciaLiSt FranchiSePO Box 1328Cronulla NSW 2230Phone: 0419 242 546

aDp paYLine9-11 Miles StreetMulgrave VIC 3170Phone: 1800 000 729

aSSureD hoMe LoanS341 Northeast RoadHillcrest SA 5086Phone: 08 8360 0200

auStwiSe FinanciaL ServiceSPO Box 181West Ryde NSW 2114Phone: 02 9808 3166

babo Group ptY LtDLevel 1, 12 Cramer StreetPreston VIC 3072Phone: 03 9471 0092

caD partnerSPO Box 913Woy Woy NSW 2256Phone: 1300 362 436

cLub FinanciaL ServiceSLevel 1, 2040 Currie StreetAdelaide SA 5000Phone: 1300 557 600

conDon aSSociateSLevel 6, 87 Marsden StreetParramatta NSW 2150Phone: 02 9893 9499

cib accountantS anD aDviSorSPO Box 2492North Parramatta NSW 1750 Phone: 02 9683 5999

DavieS KnoX MaYnarDS10 Moonee StreetCoffs Harbour NSW 2450Phone: 02 6650 5959

eDwarDS MarShaLL ptY LtDLevel 3, 153 Flinders StreetAdelaide SA 5000Phone: 08 8139 1111

ernSt anD YounG8 Exhibition StreetMelbourne VIC 3000Phone: 03 9288 8000

everaLLS DFK ptY LtDPO Box 180Deakin West ACT 2600Phone: 02 6232 4588

FinanciaL ManaGeMent worKSLevel 1, 174 Willoughby RoadCrows Nest NSW 2065Phone: 02 8425 7888

FinLeaSePO Box 1013North Sydney NSW 2059Phone: 02 9959 3122

ForDhaM buSineSS aDviSorS Level 35, Rialto South Tower525 Collins Street, Melbourne VIC 3000 Phone: 03 9611 6611

FreeDoM taXation ServiceS13a Burraga PlaceGlenmore Park NSW 2745Phone: 02 4733 8733

Grant thorntonLocked Bag Q800Queen Victoria Building NSW 1230Phone: 02 8297 2400

haineS norton chartereD accountantSGPO Box 4137Sydney NSW 2001 Phone: 02 9256 6600

haYeS KniGhtGPO Box 4565Sydney NSW 2001Phone: 02 9221 6666

LiSton LanDerS242-246 Glenferrie RoadMalvern VIC 3144Phone: 03 9509 0366

LoGiro weaLth SoLutionSPO Box 2577Fortitude Valley BC QLD 4006Phone: 1800 564 476

McLean DeLMoLevel 3, 302 Burwood RoadHawthorn VIC 3122Phone: 03 9018 4666

optiMuM aSSurance GroupLevel 3, 97 Pirie StreetAdelaide SA 5000Phone: 08 7129 4463

pFa chartereD accountantSLevel 1, 215 Greenhill RoadEastwood SA 5063Phone: 08 8272 1733

116

PKF SYDNEY & NEWCASTLE755 Hunter Street, Newcastle West NSW 2302Level 8, 1 O’Connell Street, Sydney NSW 2000Phone: 02 4962 2688 (Newcastle) 02 8346 6000 (Sydney)Contact: Sam Musgrave Email: [email protected]: www.pkf.com.au business description: PKF is a national and award winning accounting, financial and business advisory firm. Our extensive experience in the franchise industry means we can meet your business’s need for compliance, management accounting, benchmarking and education. Our dedicated and specialised team has the expertise to ensure your franchise runs smoothly, paving the way for business growth. Our specialist franchise offering covers:•financialmanagement•cashflowandprofitmanagement•businessvaluations•businessplanning•detectionandpreventionofretailcrime•duediligence.Membership: Franchise Council of Australia; Tax Institute of Australia; Institute of Chartered Accountants in Australiayear established: 1977

roSe corporateLevel 18, 499 St Kilda RoadMelbourne VIC 3004Phone: 03 9820 8999

SothertonSLevel 6, 468 St Kilda RoadMelbourne VIC 3004 Phone: 03 9820 6400

St. cLair partnerSGPO Box 1881 Sydney NSW 2000Phone: 02 9221 4088

whK horwathLevel 15, 309 Kent StreetSydney NSW 2000Phone: 02 9262 2155

1300 ezYcaLL9 Phoenix AvenueHopper Crossing VIC 3029Phone: 1300 EZYCALL

aD MarKetinG auStraLiaPO Box 1888Southport BCGold Coast QLD 4215Phone: 07 5528 1551

auStraDeS MarKetinGPO Box 613 Laverton VIC 3028Phone: 0411 115 421

beattY MarKetinG SoLutionS5 Somerset StreetSt Kilda VIC 3812Phone: 0409 174 565

beetLe branDinGSuite 1, 14-16 Blackburn RoadBlackburn VIC 3130Phone: 03 9878 511

the tartan GroupLevel 27, 101 Collins StreetMelbourne VIC 3000Phone: 03 9653 9490

tooheY reiD chartereD accountantSGPO Box 1646Brisbane QLD 4001Phone: 07 3221 1055

traDe booKS booKKeepinG1 Newland StreetBondi Junction NSW 2022Phone: 02 9386 1427

WALKER WAYLANDLevel 2, 129 Melville ParadeComo WA 6152Phone: 08 9364 9988Fax: 08 9367 3444Contact: John DorazioEmail: [email protected]: www.ww-wa.com.aubusiness description:When you call on the Walker Wayland Australasia network of 13 accounting firms you have access to more than 50 Partners and Directors and hundreds of highly skilled professionals.Our firms are based in every Australian mainland State and in New Zealand.We have worked with the franchise industry for many years and count dozens of successful franchisees among our clients.For information on the locations of our offices, please visit www.wwaustralasia.com Membership: Franchise Council of Australia, Taxation Institute of Australia, Institute of Chartered Accountants year established: 2002

AUSTRALIAN PROFESSIONAL SERVICES LISTINGS

bAnks / finAnCiAl insTiTuTiOns

117

biScuit®Suite 13, Level 4150 Albert RoadSouth Melbourne VIC 3205Phone: 1300 887 922

branDwiSeGround Floor 1, 215 Bell StreetPreston VIC 3072Phone: 03 9326 7770

buSineSS coMMunicationS ManaGeMentPO Box 1600Southport QLD 4215Phone: 07 5519 1919

caroSi MarKetinG37 Christine AvenueMiami QLD 4220Phone: 0424 867 866

coateS SiGnco Service242 Young StreetWaterloo NSW 2017Phone: 02 9699 3122

coMM2u8 Guthrie StreetPaddington QLD 4064Phone: 07 3366 8222

coMMuniKate et aLUpstairs, 200 The ParadeNorwood SA 5067Phone: 08 8331 1444

concept FactorYPO Box 12Campelltown NSW 2560Phone: 1300 665 667

creative brew MarKetinG anD DeSiGnSuite 8/51 City RoadSouthbank VIC 3006Phone: 03 8677 2254

DeepenDPO Box 146Surry Hills NSW 2010Phone: 02 8917 7900

DoMinion coLanco print GroupUnit 4, 2 Picken StreetSilverwater NSW 2128Phone: 02 9648 2888

FLuX creative82 St Kilda RoadSt Kilda VIC 3182Phone: 03 9593 8820

FuSe15/17 Henrietta StChippendale NSW 2008Phone: 02 9690 1100

heaD MarKetinGLevel 1, Suite 4491 New South Head RoadDouble Bay NSW 2028Phone: 02 9328 9032

inForMateL 187 Johnston StreetFitzroy VIC 3065Phone: 03 9419 5755

ivent ServiceS46 Govett StreetKatoomba NSW 2780Phone: 02 4782 4697

MarKetinG anD branDinG centraL pLc164 Bank StreetSouth Melbourne VIC 3205Phone: 03 8696 9700

MaYnarD iMaGinG100 Green StreetRichmond VIC 3121Phone: 0409 902 002

MbconneXionS164 Bank StreetSouth Melbourne VIC 3205Phone: 03 8696 9700

MeDiacoM auStraLia65 Berry StreetSydney 2060 NSW Phone: 02 9463 7000

MeDia M Group17 Emerald Hill PlaceSouth Melbourne VIC 3205Phone: 1300 668 287

MicheLS warren96 Melbourne StNorth Adelaide SA 5006Phone: 08 8267 6888

MitcheLL coMMunication GroupLevel 4, 111 Cecil StreetSouth Melbourne VIC 3205Phone: 03 9690 5544

norMan conneLL aDvertiSinGLevel 1, 240 Chapel StreetPrahran VIC 3181Phone: 03 9529 4744

oMc connectPO Box 1124 Mooloolaba QLD 4557Phone: 07 5444 3473

orGaniSe internetPO Box 274Gosford NSW 2250Phone: 1300 301 718

proMoteMSuite 603, Asian Pacific House4343 St Kilda RoadMelbourne VIC 3004Phone: 03 9820 4600

rocKet Science StrateGic ServiceS147 Cavendish StreetStanmore NSW 2048Phone: 02 9572 6636

Swear worDSStudio 2, 30 Cubitt StreetRichmond VIC 3121Phone: 03 9421 3572

the banner LaDYUnit 2, 21 Howleys RdNotting Hill VIC 3168Phone: 03 9505 6528

the eDGe corporate StrateGieSPO Box 1141Fortitude Valley QLD 4006Phone: 1300 726 123

thrive proMotionaL proDuctS & cor-porate GiFtSPO Box 236Manly NSW 1655Phone: 02 9977 0215

totaL iMaGe GroupPO Box 199Westgate NSW 2048Phone: 02 9569 6233

totaL MarKetinGPO Box 587Waverley NSW 2024Phone: 0433 399 294

univerSaL approachFactory 2, 6 Superior DriveDandenong South VIC 3175Phone: 03 9706 5599

viSuaL unitY105d Carpenter StreetBrighton VIC 3186Phone: 03 9592 0622

zinG auStraLia131 – 133 Devonshire StreetSurry Hills NSW 2010Phone: 02 8303 6464

auStraLia anD new zeaLanD banKinG Group LiMiteDNational Franchising SpecialistsPhone: 1800 801 485

auStraLian buSineSS & LenDinG SoLutionSPO Box 1328Cronulla NSW 2230Phone: 0419 242 546

auStraLian capitaL hoMe LoanSPO Box 1275Slacks Creek QLD 4127Phone: 1300 797 338

auStraLian LenDinG corporation 46 Mt Gravatt Capalaba RoadUpper Mt Gravatt QLD 4122Phone: 1300 555 311

auSvanceSuite 2, level 4, 10 Phillip StreetParramatta NSW 2150Phone: 1300 760 930

banK oF QueenSLanDNationalPhone: 1300 557 272

banKweSt buSineSSPO Box E237Perth WA 6841Phone: 13 7000

CASHFLOW IT FINANCEPO Box 867 Samford Valley QLD 4520Telephone: 1300 659 676Fax: 1300 659 675Email: [email protected] website: www.cashflowit.com.au business description: Why spend your hard earned capital when you can simply... Cashflow It!Cashflow It offers fast and unique solutions for franchisees to access the finance they need to buy equipment, fund fitouts and to acquire new or existing stores.Cashflow It has terms from 12 months to 5 years. At the end of the term you have the flexibility of choosing to:•Purchasetheequipment•Returnwithoutpenaltyanyequipmentthatis

no longer suitable•Continuemakingweeklypaymentsandthe

purchase price will continue to reduce•OwntheassetsoveryourchosentermCashflow It offer competitive rates and you can even enjoy 100% tax deductibility on our weekly payments. If you belong to a Cashflow It accredited franchise you’ll also enjoy additional benefits.Applying is easy... just go to www.cashflowit.com.au and apply online or call our friendlycustomer service team on 1300 659 676.year established: 2011

business serviCes

118

coMMonweaLth banKLevel 3 Tower B, Citadel Towers799 Pacific Highway, Chatswood NSW 2067Phone: 1800 457 226

nationaL auStraLia banKNationalPhone: 131 012

SiLver cheF LtD14 Finchley StreetMilton QLD 4064Phone: 1800 049 743

weStpac banKinG corporationNationalPhone: 132 142

weStpac Level 9, 260 Queen StreetBrisbaneQLD4000Phone 0894262204

10 thouSanD FeetLevel 8, 275 Alfred StreetNorth Sydney NSW 2060Phone: 02 8080 7544

1800 on hoLDPO Box 2325Burleigh BC QLD 4220Phone: 07 5587 7222

aa reaLeState & buSineSS broKerSSuite 88b, 90 Lorimer StreetDocklands VIC 3000Phone: 03 9645 2988

aGiLitY MerceDeS-benz FinanciaL44 Lexia PlaceMulgrave VIC 3170Phone: 03 9566 9266

aLLpoS 646 Murray StreetWest Perth WA 6005Phone: 08 9226 4272

aviD tech MuLtiMeDia140 Graham Street Wonthaggi VIC 3995Phone: 03 5672 1872

biLL buDDYPO Box 1443 Nerang QLD 4211Phone: 1300 303 278

bSF Group36 Terrence RoadBrendale QLD 4500Phone: 07 3205 5535

buSineSS Sa136 Greenhill RoadUnley SA 5061 Phone: 08 8300 0000

chaS cLarKSon1028 Botany RoadMascot NSW 2020Phone: 1300 300 195

coFFee beLLaUnit 13, 22 Cessner DriveCaboolture QLD 4510Phone: 1300 721 811

corporate theatre85 Rose StreetAnnandale NSW 2038Phone: 02 9555 7299

coSt reDuction anaLYStSPO Box 982Crows Nest NSW 1585Phone: 1300 360 647

creative DeSiGn52a Winterton RoadClayton VIC 3168Phone: 1300 662 390

cta auStraLia5 Mareno RoadTullamarine VIC 3043Phone: 03 9334 2620

DeLoittePO Box 38Parramatta NSW 2150Phone: 02 9322 7000

DeSiGn DeSiGnPO Box 652Springwood QLD 4127Phone: 07 3808 3122

DeSiGn GaLLerYPO Box 1209QLD 4507Phone: 07 3408 1253

DiverSiFieD eXhibitionSLevel 3, 424 St Kilda RoadMelbourne VIC 3004Phone: 03 9261 4500

DiverSe ShopFitterS20-22 Fargo WayWelshpool WA 6106Phone: 08 9258 8555

DMc (DiGitaL)PO Box 1136Crows Nest NSW 1585Phone: 02 9439 4111

eMpLoYritePO Box 509Burwood VIC 3125Phone: 03 9808 3055

eXaLt 4th partY SoLutionS5 Bentham PlaceCastle Hill NSW 2154Phone: 02 9659 1550

ezYpaYroLLPO Box 351Glenside SA 5065 Phone: 08 8379 1080

FranchiSe recruitMentUnit B/2A Skinner StreetHastings VIC 3915Phone: 0478 007 613

ibS inFotechPO Box 1868Milton QLD 4068Phone: 07 3369 7666

ip SoLutionS internationaLJones Bay Wharf, 86, 26-32 Pirrama RoadPyrmont NSW 2009Phone: 02 8231 6644

LeaSeeaGLePO Box 4120Richmond VIC 4120Phone: 03 9827 7701

LeaSinG inForMation ServiceS Suite 3.02, Level 3Axis Corporate Park46-50 Kent RoadMascot NSW 2020Phone: 02 8354 0250

LinK buSineSS FranchiSinG LtDPO Box 12324Penrose, AucklandNew ZealandPhone: +64 95799226

LoGoviSion169 Main North RoadNailsworth SA 5083Phone: 08 8342 5122

MercurY ManaGeMent SYSteMSGPO Box 1228Sydney NSW 2001

MiLwarD DoranLevel 8, 65 York StreetSydney NSW 2000Phone: 02 8215 1512

MpM MarKetinG ServiceS110 Fairbank RoadClayton VIC 3168Phone: 03 8551 5300

pacnetPO Box 12101A’Beckett Street Post OfficeMelbourne VIC 8006Phone: 133 639

proFeSSionaL aDvantaGeLevel 16, 124 Walker StreetNorth Sydney NSW 2060Phone: 1800 126 499

raMp hoLDinGSSuite 602, 282 Oxford St Bondi Junction NSW 2022Phone: 02 9388 0580

reLoaD conSuLtinGPO Box 703Toowong QLD 4066Phone: 07 3371 1055

Service inteGritYPO Box 540 Figtree NSW 2525Phone: 1300 799 868

Shape ShopFitterS 4 Graeme AvenueMontmorency VIC 3094Phone: 03 9432 1044

SMaLL FiSh buSineSS coachinGPO Box 1664Byron Bay NSW 2481 Phone: 02 6680 8036

StuDio reDLevel 6, 333 George StreetSydney NSW 2000Phone: 02 9249 2030

the corporate writer705 Cavendish RoadHolland Park QLD 4121Phone: 0401 838 040

the reaLiSe GroupStudio 53, 91 Moreland StreetFootscray VIC 3011Phone: 03 9687 2360

tu proJectSPO Box 811Fortitude Valley QLD 4006Phone: 07 3391 2400


“In Australia, there is no

uniform legislation at the

federal level regulating

the relationship between

a landlord and a tenant

in relation to commercial

and retail premises.” Jane garber-rosenzweig

frAnChise COnsulTing & DevelOpmenT

119

vISION ALLIANCEPO Box 7429Baulkham HillsPhone: 1300 76 49 20Fax: 1300 76 98 67Contact: Tania AllenEmail: [email protected]: vision-alliance.combusiness description:Vision Alliance is a team of business growth & franchise consultants who work with business owners who want to grow, leverage or franchise their business, so they can maximise their potential and simply get more out of business and more out of life.We offer a range of coaching, consulting and training programs that are tailored to our client’s budget and needs.We are seeking driven and business savvy individuals to fill the overwhelming demand for our services. This proven turnkey business gives you the flexibility to set your own hours and allows you to build the business that you want.If you are passionate about helping business owners grow talk to us today!Membership: FCA, AIM, NSW Business Chamberyear established: 1999

voYaGeS – uLuru MeetinG pLacePhone: 02 8296 8067

wooLLaM conStructionSPO Box 7154East Brisbane QLD 4169Phone: 07 3456 1600

aLLiance proJect ServiceSPO Box 301St Pauls NSW 2031Phone: 1300 763 774

auStraLian FranchiSinG SYSteMSSuite 6, 137 Main StreetOsborne Park WA 6017Phone: 08 9444 5100

buSineSS DeveLopMent aLLiance ptY LtDLevel 2, Suite 6A47 Kishorn RoadApplecross WA 6153Phone: 08 9364 3811

buSineSS DeveLopMent coMpanYMelbourne, Sydney, Brisbane, CairnsPhone: 1300 53 44 70

caribLuePO Box 3187Robina Town Centre QLD 4230Phone: 0412 618 723

ceo conSuLtinGLevel 1 99 Queen StreetMelbourne, Vic 3000Phone: 1300 764484

civic ManaGeD ServiceS1100 Bourke Road (Locked Bag 5001)Alexandra NSW 2015Phone: 02 9206 8833

coLin MccoSKer conSuLtinG175 Bestmann RoadSandstone Point QLD 4511Phone: 07 5497 6380

COMMERCIAL FOOD MACHINERYClayton branch: 1418a Centre Road, Clayton, VIC 3168Phone: 03 9543 1611Fax: 03 9543 1682Contact: Vadim EngelEmail: [email protected] sunshine branch: 476 Ballarat Road, Sunshine North VIC 3020Phone: 03 8312 1600Fax: 03 9356 0589Contact: Jim CarpoussisEmail: [email protected]: www.cfm.com.au business description: CFM is Australia’s leading supplier and service experts of commercial catering equipment to the hospitality industry. CFM is a one- stop-shop that supplies a vast array of products and shop fitting services including cooking & baking equipment, refrigeration and custom stainless steel solutions with financing options available. We have a dedicated service team on call to minimise your equipments’ downtime. Our Clayton and Sunshine showrooms offer a wide selection for restaurants, franchise outlets and cafes.

“Your Success Is Our Business”

equipmenT prOviDerscrecer222 St Kilda Rd St Kilda VIC 3182Phone: 0404 528 044

Dc StrateGYLevel 5, 530 Collins StreetMelbourne VIC 3000Phone: 03 8102 9200

DeMoGraphicS onLinePO Box 52 Clifton Hill VIC 3068Phone: 0411 098 691

DonaLDSon conSuLtinG158 Teutoberg AvenueMaleny QLD 4552 Phone: 0412 389 401

enterpriSe 21PO Box 276Mermaid Beach QLD 4218Phone: 07 5575 2144

FranchiSe aDviSorY centrePO Box 15304Brisbane City East QLD 4002Phone: 07 3716 0400

Fc buSineSS SoLutionSSuite 3, 875 Glenhuntly RoadCaulfield VIC 3162Phone: 03 9533 0028

FranchiSe centraLLevel 1, 459 Toorak RoadToorak VIC 3142Phone: 1300 558 278

FranchiSe reLationShipS inStitutePO Box 233Toowong QLD 4066Phone: 07 3510 9000

FranchiSe recruitMent SoLutionSPo Box 147Glen Waverly VIC 3950Phone 1300 642 575

FRANCHISE SELECTIONMelbourne, Sydney, Brisbane, Perth, AdelaidePhone: 1300 FRANCHISE (372624)Contact: Kevin Bugejawebsite: www.franchiseselection.com.au business description:Franchise Selection is the leading franchisee recruitment company in Australia that assists potential franchisees through the interview and selection process. We offer a wide selection of franchises covering all industries. We pride ourselves in being leaders in our industry and our approach is not to sell franchises but to educate and assist buyers in finding the right business opportunity for them and to assist franchisors in selecting the very best franchisees. Membership: FCA year established: 2006

FranchiSe SYSteMS GroupUnit 19, 10 Gladstone RoadCastle Hill NSW 2154Phone: 1300 658 311

FranchiSe worKSSuite 321, 8 Point StreetPyrmont NSW 2009Phone: 0417 811 522

“It is essential that you

seek legal advice to

explain what you are

signing.”

The Code has the full

force of the law. Dr Michael schaper

“Sales and marketing

are the only activities

that you will do in your

new business that brings

money in, rather than

takes it out.” katherine grace

frAnChise funDing

insurAnCe brOkers

iT & COmmuniCATiOns

120

FranchiSinG internationaL ptY LtD PO Box 757Sanctuary Cove QLD 4212 Phone: 07 5577 8166

Group Seven FranchiSinG39 Charles StreetNorwood SA 5067Phone: 08 8333 7777

hiLL roGerS Spencer SteerGPO Box 7066 Sydney NSW 2001Phone: 02 9232 5111

LiSton LanDerS242 – 246 Glenferrie RoadMalvern VIC 3144Phone: 03 9509 0366

MacQuarie FranchiSe SYSteMSPO Box 424Hornsby NSW 1630Phone: 02 9415 4655

MaSter FranchiSinGPO Box 385Goodwood SA 5034Phone: 1800 228 632

MarKet MinDSShop 1B, Noosa Homemaker Centre, Mary StreetNoosaville QLD 4566Phone: 0407 627 243

MyaFSa (auStraLian FranchiSe Support aLLiance)Phone: 1300 651 342

neiLL bucK & aSSociateSLevel 31, ABN AMRO TowerSydney NSW 2001Phone: 02 9235 0070

orDiuMPO Box 1029Toowong DC QLD 4066Phone: 0413 871 828

pLaY internationaLPO Box 1Crows Nest NSW 1585www.playinternational.net

pricewaterhouSecooperS2 Southbank BoulevardSouthbank VIC 3006Phone: 03 8603 1000

reSurG GroupPO Box 196Alexandria NSW 2015Phone: 02 9319 0522

retaiL e-vironMent ptY LtD93 Egan StreetRichmond VIC 3121Phone: 03 9429 2293

revive proJectS FranchiSe MarKetinGPO Box 98Canterbury VIC 3126Phone 1300 836 863

Sherpa Group3 May Terrace Brooklyn Park SA 5032Phone: 08 8354 4887

SoLutionS FranchiSinG GroupSuite G10, 566 St Kilda RoadMelbourne VIC 3004Phone: 03 9533 7210

the FranchiSe inStitutePO Box 667 Vaucluse NSW 2030Phone: 1300 855 435

the FranchiSe ShopSuite 19, 653 Mountain HighwayBayswater VIC 3153Phone: 1300 139 557

the retaiL Doctor6/102 Alfred StreetMilsons Point NSW 2061Phone: 0425 285 825

viSion aLLiancePO Box 7429Baulkham Hills BC NSW 2153Phone: 1300 764 920

b capitaL4/2 Queen StreetMelbourne VIC 3000 Phone: 03 9823 6277

buSineSS LenDinG11 Bonnet AvenueComo NSW 2226Phone: 0419 242 546

caShFLow it FinancePO Box 2119Fortitude Valley BC QLD 4006Phone: 1300 659 676

citY paciFic Finance176 Kite StreetOrange NSW 2800Phone: 02 6360 0622

GoGettaPark Tower, 20 Pidgeon CloseWest End QLD 4101Phone: 1800 173 284

SiLver cheF LtDPark Tower 20 Pidgeon CloseWest End QLD 4101Phone: 1800 049 743

arriviSSuite 3, 85 Curzon StreetNorth Melbourne VIC 3051Phone: 03 9329 1255

barKer Meier inSurance broKerSPO Box 7053 Hutt Street Adelaide SA 5000Phone: 1800 066 900

brooKLYn unDerwritinG ServicePO Box 101Grosvenor Place NSW 1220Phone: 02 8274 8177

capitaL MutuaL inSurance broKerSLevel 1, 1140 Burke RoadBalwyn North VIC 3104Phone: 1300 123 300

inSurance MaDe eaSYPO Box 1350Upwey VIC 3158Phone: 03 9757 8181

KinG inSurance broKerSLevel 2,104 Burwood RoadHawthorn VIC 3122Phone: 03 9818 8026

auSSie phone broKerSPO Box 1124Hawksburn LPOToorak VIC 3142Phone: 1300 733 565

avG internet SecuritY2/101 Tulip StreetSandringham VIC 3191Phone: 03 9581 0800

carbonite auStraLia2/101 Tulip StreetSandringham VIC 3191Phone: 1300 886 673

coDerSSuite 38, 194 Breakfast Creek RoadNewstead QLD 4006Phone: 07 3257 7242

epiweb438 Ipswich RoadAnnerley QLD 4103Phone: 07 3342 6781

Fab SaoPO Box 6803 Halifax StreetAdelaide SA 5000Phone: 0418 331 933

FranchiSe ShareGround Floor, 56 Delhi RoadNorth Ryde NSW 2113Phone: 02 8282 5622

GLobaL KapSuite 3, 26 Bennett StreetCremorne NSW 2090Phone: 02 8003 3899

JSa MaSSMeDia1/15 Anderson StreetFortitude Valley QLD 4006Phone: 07 3634 8200

KarMan GroupSuite 6, 8-12 Sandilands StreetSouth Melbourne VIC 3205Phone: 1300 730 235

NATIONAL FRANCHISE INSURANCE BROKERS (NFIB)

PO Box 495Leederville WA 6903Phone: (AUS) 1800 776 747Fax: (AUS) 1800 194 525Email: [email protected] website: www.mynfib.com.au Contact: Brad Dixon Position: National Development Managerbusiness description:NFIB meets the Australian demand for a dedicated online provider of insurance cover for franchisees, franchisors and franchised businesses.Our service is fully automated, compliant and provides you with full documentation.Put simply, our service is the fastest, most affordable way to get the most appropriate level of cover you need to protect your business.in business since: Established in 2010


“The 14 day disclosure

period should not be

confused with the 7 day

cooling off period.” robert toth

lAwyers

acceSS LeGaL PO Box 503North Sydney NSW 2059Phone: 02 9409 2500

aDDiSonS SoLicitorS & attorneYSGPO Box 1433Sydney NSW 2001Phone: 02 8915 1000

aLLenS arthur robinSonGPO Box 50Sydney NSW 2001Phone: 02 9230 4000

anDerSon rice LawYerSLevel 7, 469 La Trobe StreetMelbourne VIC 3000Phone: 03 9672 2666

arMStronG LawYerSLevel 7, 422 Little Collins StreetMelbourne VIC 3000Phone: 1300 724 395

atKinSon vinDen Level 8, 10 Help StreetChatswood NSW 2067Phone: 02 9411 4466

attwooD MarShaLL LawYerSPO Box 334Coolangatta QLD 4225Phone: 07 5536 9777

aventuS LeGaL Level 27, 101 Collins StreetMelbourne VIC 3000Phone: 1300 294 539

b2b LawYerSPO Box 572East Melbourne VIC 8002Phone: 03 8602 4000

baKer & McKenzieLevel 27, A.M.P. Centre50 Bridge StreetSydney NSW 2000Phone: 02 9225 0200

baKer Love LawYerS30 Dan Rees StreetWallsend NSW 2287Phone:02 4951 5766

baYbriDGe LawYerS106, Level 1, 109 Pit Street Sydney NSW 2000Phone:02 9232 3611

121

MaXXaM coMputer SYSteMS553 Glenferrie RoadHawthorn VIC 3122Phone: 1300 629 926

Micronet SYSteMSPO Box 536Sutherland NSW 1499Phone: 02 9542 2000

necPrivate Bag 1111Mulgrave VIC 3170Phone: 131 632

netcoMM2-6 Orion RoadLane Cove NSW 2066Phone: 02 9424 2000

netStarter ptY LtDLevel 2, 26-28 Wentworth AvenueSurry Hills NSW 2010Phone: 02 9273 7777

noQ MobiLe orDerinGSuite 1, 11 French StreetAdelaide SA 5000Phone: 1800 028 128

oe DeSiGn17/79 West Burleigh RoadBurleigh Heads QLD 4220Phone: 1300 736 764

peopLeinSite Level 11, 83 Mount StreetNorth Sydney NSW 2060Phone: 02 9964 9716

priSM SoLutionSSuite 3, 214 Bay StreetBrighton VIC 3186Phone: 03 9596 8633

proFeSSionaL aDvantaGe ServiceLevel 16, 124 Walker StreetNorth Sydney NSW 2060Phone: 02 9919 8900

proFeSSionaL outSource SoLutionSUnit B1, Jetstream Business Park5 Grevillea PlaceBrisbane Airport QLD 4007Phone: 1300 600 774

pwX auStraLiaLevel 4, Suite 7450 St Kilda RoadMelbourne VIC 3004Phone: 1300 304 011

reach LocaLLevel 7, 717 Bourke StreetDocklands VIC 3008Phone: 03 8671 3626

reaLeState itLevel 1, 466 Malvern RoadPrahran VIC 3181Phone: 0403 313 521

riDDeLL cLare conSuLtinG45 Kathryn CourtRiddells Creek VIC 3431Phone: 0418 125 393

Saco technoLoGYPO Box 472Burpengary QLD 4505Phone: 1300 664 186

St SoFtwarePO Box 6275 Frenchs Forest NSW 2086 Phone: 02 9975 4648

Store FinDerPittwater RoadCollaroy NSW 2097Phone: 02 8003 4580

SYronPO Box 311Fortitude Valley VIC 4006Phone: 1300 55 11 36

the MiSSinG LinK networK inteGration9-11 Dickson AvenueArtarmon NSW 2064Phone: 1300 865 865

thinKinG auStraLiaSuite 304, 620 St Kilda RoadMelbourne VIC 3004Phone: 03 9525 1255

tt Group coMMunicationS3/42 Cavendish RoadCoorparoo QLD 4151Phone: 1800 888 555

wireD & wireLeSS SoLutionS internationaLLevel 7, 6 Help StreetChatswood NSW 2067Phone: 02 9412 2100

beLL LeGaL GroupPO Box 5193Gold Coast MC QLD 9726Phone: 07 5597 3366

bennett & phiLp SoLicitorSLevel 16, 15 Adelaide StreetBrisbane QLD 4000Phone: 07 3001 2999

biLLinGS cLoaK114 Poath RoadHughesdale VIC 3166Phone: 03 9568 1833

bLaKe DawSonLevel 36, 225 George StreetSydney NSW 2000Phone: 02 9258 6000

brennanS SoLicitorSPO Box 27Mooloolaba QLD 4557Phone: 07 5438 8199

brown wriGht SteinPO Box A2625Sydney South NSW 1235Phone: 02 9394 1010

bruce Stewart DiMarco LawYerSGPO Box 4061 Sydney NSW 2001 Phone: 02 9367 7599

buchanan LawGPO Box 579Canberra ACT 2601Phone: 02 6221 9555

bYwaterS tiMMS LawYerSGPO Box 466Brisbane QLD 4001Phone: 07 3229 5977

centraL coaSt buSineSS LawYerSPO Box 3143 Erina NSW 2250Phone: 02 4367 4366

chaMpion LeGaLSuite 7, Level 5, 66 Hunter Street Sydney NSW 2000Phone: 02 9635 8266

cLaYton utzPO Box H3Australia Square NSW 1215Phone: 02 9353 4000

coLeMan & GreiGPO Box 260Parramatta NSW 2124Phone: 02 9635 6422

coMino praSSaS LawYerSPO Box 1390Bondi Junction NSW 1355Phone: 02 9386 5888

cooper Grace warD LawYerSGPO Box 834Brisbane QLD 4001Phone: 07 3231 2444

coSoFF cuDMore KnoXGPO Box 2871Adelaide SA 5001Phone: 08 8211 7955

cuLLen babinGton huGheSPO Box 935 Nedlands WA 6909Phone: 08 9389 3999

curwooDS LawYerSGPO Box 5406Sydney NSW 2001Phone: 02 9231 4166

DaviD LeGaL3/43 Harris StreetFairfield NSW 2165Phone: 02 9728 5678

122

Dc aDoLphePO Box 5259West End QLD 4101Phone: 07 3010 9492

Dc LeGaLLevel 5, 530 Collins StreetMelbourne VIC 3000Phone: 03 8102 9200

DibbS barKerGPO Box 983Sydney NSW 2001Phone: 02 8233 9500

DLa phiLLipS FoXLevel 28, 1 Eagle StreetBrisbane QLD 4000Phone: 07 3246 4000

DMaw LawYerSLevel 3, 80 King William StreetAdelaide SA 5000Phone: 08 8210 2222

DonaLDSon waLSh320 King William StreetAdelaide SA 5000Phone: 08 8410 2555

DowninGS LeGaLPO Box 7222Cloisters Square WA 6850 Phone: 08 9321 1211

Feinauer & aSSociateSPO Box 3025Adelaide TerracePerth WA 6832Phone: 08 9420 8100

FerGuSon canon LawYerSLevel 1, 17 Southern DriveMaroochydore QLD 4558Phone: 07 5443 6600

FiSher cartriGht & berriManPO Box 1899North Sydney NSW 2059Phone: 02 9922 5188

FLower anD hart LawYerSGPO Box 219. Brisbane QLD 4001Phone: 07 3233 1233

FranchiSe LeGaLSuite 601, 321 Pitt StreetSydney NSW 2000Phone: 1300 798 501

GaDenS LawYerSLevel 25, Bourke Place600 Bourke StreetMelbourne VIC 3000Phone: 03 9252 2555

Grech partnerS SoLicitorSUnit 41, 5 Inglewood PlaceBaulkham Hills NSW 2153Phone: 02 9851 2500

GSM LawYerS228 Smith StreetCollingwood VIC 3066Phone: 03 9419 2077

haarSMa LawYerS116 Wright StreetAdelaide SA 5000Phone: 08 8410 8788

haLL & wiLcoXLevel 30, 600 Bourke StreetMelbourne VIC 3000Phone: 03 9603 3555

herbert GeerGPO Box 380Brisbane QLD 4001Phone: 07 3853 8888

hoLDinG reDLich LawYerSGPO Box 2154Melbourne VIC 3001Phone: 03 9321 9999

hunt & huntGPO Box 4132Sydney NSW 2001 Phone: 02 9391 3000

hwL ebSworth LawYerS Level 14, 264-278 George StreetSydney NSW 2000Phone: 02 9334 8555

ivan pooLe LawYerSLevel 6, 64 Marine Parade (PO Box 10857)Southport QLD 4215Phone: 07 5591 2522

J J riba & coMpanY SoLicitorS34 Duporth AvenueMaroochydore QLD 4558 Phone: 07 5479 1488

KeLLS the LawYerSLevel 15, 9 Castlereagh StreetSydney NSW 2000 Phone: 02 9233 7411

KeLLY anD co LawYerSLevel 21, Westpac House91 King William StreetAdelaide SA 5000Phone: 08 8205 0800

KeLLY hazeL QuiLL LawYerS ptY LtDLevel 12, 533 Little Lonsdale StreetMelbourne VIC 3000Phone: 03 9663 9877

KeMp StranG LawYerSGPO Box 475Sydney NSW 2001Phone: 02 9225 2500

Lac LawYerS ServicePO Box 5638West Chatswood NSW 1515Phone: 1300 799 888

LeiGh aDaMS LawYerSLevel 9, 83 Mount StreetNorth Sydney NSW 2060Phone: 02 9964 0022

LewiS hoLDwaY LawYerSPO Box 138, Collins Street WestMelbourne VIC 8007Phone: 03 9629 9629

LoDhia LawYerSLevel 14, 25 Bligh StreetSydney NSW 2000Phone: 02 9233 7000

LYnch MorGan LawYerSLevel 18, 300 Adelaide StreetBrisbane QLD 4000Phone: 07 3221 1133

MacpherSon & KeLLeY LawYerS40-42 Scott StreetDandenong South VIC 3175Phone: 03 9794 2600

MADGWICKS LAWYERSLevel 33, 140 William StreetMelbourne VIC 3000Phone: 03 9242 4744 Fax: 03 9242 4777 Contact: Ed Browne / Chris VerebesEmail: [email protected] website: www.madgwicks.com.au business description: Madgwicks Lawyers provide expert franchising advice and service both franchisors and franchisees. We can assist with:•ReviewingandadvisingonFranchise

Agreements•Sale/Purchaseoffranchisebusinesses•PreparationofFranchiseAgreementsand

Disclosure Documents•CodeCompliance•ConsumerLawadvice•Leasing• IPandbranding•LitigationanddisputeresolutionMembership: FCA. LIV, MERITASyear established: 1973

MarShaLLS & Dent LawYerS13/459 Little Collins StreetMelbourne VIC 3000Phone: 03 9670 5000

MatthewSFoLbiGGLevel 7, 10-14 Smith StreetParramatta NSW 2150Phone: 02 9635 7966

McinneS wiLSon LawYerSLevel 14, 345 Queen StreetBrisbane QLD 4000Phone: 07 3231 0600

McLauGhLinSPO Box 2067Southport QLD 4215Phone: 07 5591 5099

McMahon FearnLeYLevel 3, 256 Queen StreetMelbourne VIC 3000 Phone: 03 9670 0966

Mcw LawYerSPO Box 1065Sutherland NSW 1499Phone: 02 9589 6666

MeYer vanDenberG LawYerSLevel 3, 1 Farrell Place Canberra City ACT 2601Phone: 02 6279 44 44

MiDDLetonSGPO Box 4388Melbourne VIC 3001Phone: 03 9205 2000

MiLLS oaKLeY LawYerSPO Box 453Collins Street WestMelbourne VIC 8007Phone: 03 9670 9111

Minter eLLiSon LawYerS1 Eagle StreetBrisbane QLD 4000Phone: 07 3119 6000


“You are entering into

a fixed term contract to

develop and operate a

business under the brand

and systems determined

by your franchisor.” robert graham

pOinT Of sAle

prinTing

123

MorGan LewiS attorneYSLevel 16, 9 Castlereagh StreetSydney NSW 2000Phone: 02 8257 3444

MSt LawYerS315 Ferntree Gully RoadMount Waverley VIC 3149Phone: 03 8540 0200

MurFett LeGaL21 Hay StreetSubiaco WA 6008Phone: 08 9388 3100

nicoLe LeGGat anD aSSociateS Suite 1, Level 11 Transvaal AvenueDouble Bay NSW 2028Phone: 02 9328 6917

norton roSe485 Bourke Street Melbourne VIC 3000Phone: 03 8686 6000

nrG LeGaLLevel 10, 48 Hunter StreetSydney NSW 2000Phone: 02 9233 2511

pace LawYerS192 Gilbert StreetAdelaide SA 5000Phone: 08 8410 9294

pcL LawYerSLevel 11, 179 Queen StreetMelbourne VIC 3000Phone: 1300 907 335

piper aLDerMan167 Flinders StreetAdelaide SA 5000Phone: 08 8205 3333

reD chip LawYerSLocked Bag 2Fortitude Valley BC QLD 4006Phone: 07 3852 5055

robbinS watSonPO Box 2505Burleigh BC QLD 4220Phone: 07 5576 9999

robert JaMeS SoLicitorSGPO Box 761Melbourne VIC 3001Phone: 03 8628 2000

robertS LeGaL274 Brunker RoadAdamstown NSW 2289Phone: 02 4952 3901

ruSSeLL KenneDY SoLicitorSLevel 12, 469 La Trobe StreetMelbourne VIC 3000Phone: 03 9609 1555

SLater & GorDon11th Floor, 51 Druitt StreetSydney NSW 2000Phone: 02 8267 0600

StephenS LawYerS & conSuLtantSLevel 3, 530 Lonsdale StreetMelbourne VIC 3000Phone: 03 8636 9100

StYneS DiXon LawYerSLevel 1, 520 Bourke Street Melbourne 3000Phone: 03 9642 8888

Swaab attorneYSGPO Box 35Sydney NSW 2001Phone: 02 9233 5544

taLbot oLivier LawYerSLevel 8, Wesfarmers House, 40 The EsplanadePerth WA 6000Phone: 08 9420 7100

thoMSonS LawYerSLevel 24, Australia Square Tower264 George Street, Sydney NSW 2000Phone: 02 8248 5800

thYnne & MacartneYGPO Box 245 Brisbane QLD 4001Phone: 07 3231 8888

treSScoX LawYerSLevel 9, 469 La Trobe StreetMelbourne VIC 3000Phone: 03 9602 9444

aDvantaGe SoLutionS28 Lynch StreetHawthorn VIC 3122Phone: 03 9815 1333

orDerMate59 Fennell StreetPort Melbourne VIC 3207Phone: 1300 667 067

retaiL eXpreSSPO Box 942Mooloolaba QLD 4557Phone: 1300 732 618

ShiFt 8PO Box 981, Woollahra, NSW 1350 Phone: (02) 9360 5761

SwiFtpoS10/135 Ferny WayFerny Hills QLD 4055Phone: 07 3351 8777

whirLwinD print22 Henderson RoadKnoxfield VIC 3180Phone: 1300 129 227

WisewouldMahonyLawyers

WISEWOULD MAHONY FRANCHISE SPECIALISTS

Level 8, 419 Collins Street Melbourne VIC 3000Phone: 03 9612 7297 Fax: 03 9629 4035 Contact: Melissa Strain, Senior Associate Email: [email protected]: www.wisewouldmahony.com.aubusiness description:Services provided:•LegalandconsultingadvicetoFranchisors

& Franchisees•Codecompliancerequirements•DisputeResolution,Mediation/Solutions

& Strategies•Franchiseereportsandassessments•MasterFranchiseeAgreements• InternationalFranchising•Sale/PurchaseofFranchiseSystems•EmploymentLaw&WorkplaceRelationsFixed fee services to Franchisors and Franchisees based on scope of work.Call or email for a complimentary guide for Franchisors and FranchiseesMembership: FCA, Franchise Association of New Zealand (FANZ), International Franchise Lawyers Association (IFLA) and US Commercial Service year established:1853

REDCAT PTY LTD70 Park St South Melbourne VIC 3205Phone: 1300 4 REDCATFax: 03 9696 1553Contact: Spiro VournazosEmail: [email protected]: www.redcat.com.aubusiness description: RedCat has been at the forefront of Point of Sale (POS) technology in Australia for over 20 years and understands the challenges faced within the Franchise industry. RedCat delivers complete POS solutions that provide centralised reporting and management, fully integrated finance, payroll, loyalty and gift card systems, and mobile applications.

Membership: Active FCA Member and Representation in VIC State Chapter Committee since 2010.year established: 1992

“Talking, and often

meeting with a franchisor,

and reading their detailed

disclosure material is

a must in any review

process.” David Banfield

“My advice is not to try

to compare and evaluate

two or three or more

businesses at the same

time.”

You need to determine

whether the business is

going to return sufficient

profit to justify the

purchase price. tim kilham

reTAil OperATiOns

sAfeTy, wOrkers COmpensATiOn & envirOnmenT

siTe seleCTiOn

TrAining & DevelOpmenT

apM traininG inStitute213 Miller StreetNorth Sydney NSW 2060Phone: 02 9955 1122

auStraLian coLLeGe QeDPO Box 730Bondi Junction NSW 1355Phone: 1800 790 490

auStraLian SaLeSMaSterS traininGPO Box 638 Rosebery NSW 1445Phone: 02 9700 9333

cenGaGe eDucation1 Waltham StreetArtarmon NSW 2064Phone: 1300 853 033

FranchiSe counciL oF auStraLiaSuite 6, 307-313 Wattletree RoadMalvern East VIC 3145Phone: 1300 669 030

FranchiSe reLationShipS inStitute PO Box 233Toowong QLD 4066Phone: 07 3510 9000

FranKLYn SchoLarPhone: 1300 918 872

internationaL coLLeGe oF hoteL ManaGeMentPO Box 125Kilkenny SA 5009Phone: 08 8348 4438

JiGSaw SaLeS, MarKetinG anD traininGPO Box 660Mudgeeraba QLD 4213Phone: 07 5559 0166

Meta ManaGeMent SoLutionS103, 125 Fitzroy StreetSt Kilda VIC 3182Phone: 03 9016 3827

MinD atLaSSuite 208, 63 Stead StreetSouth Melbourne VIC 3205Phone: 03 9696 6469

nationaL SaLeS acaDeMYPO Box 1542North Sydney NSW 2059Phone: 02 9955 1500

peopLoGica ptY LtDLevel 2, 42 Atchison StreetSt Leonards NSW 2065Phone: 02 9936 9000

Superior ServiceSuite 24, Upper Deck19-21 Jones Bay Wharf, Pirrama RoadPyrmont NSW 2009Phone: 02 8004 3105

the reaL LearninG eXperience15 Amethyst DriveBlackmans Bay TASPhone: 03 6229 8302

the SYDneY coFFee SchooLSuite 505, Level 5250 Pitt StreetSydney NSW 2000Phone: 02 9264 0608

traXion traininGSuite 2D, 91 Upton StreetBundall QLD 217Phone: 1300 286 694

wiLLiaM anGLiSS inStitute555 La Trobe StreetMelbourne VIC 3000Phone: 03 9606 2330


aLL SaFe worKpLace inSpectionS13 Stirling CourtHillside VIC 3037Phone: 03 8390 7269

enviro chaSinG ServiceSCnr Keates and Browning RoadArmadale WA 6112Phone: 08 9399 1644

paraSoL eMtUnit 17, Molonglo MallFyshwick ACT 2609Phone: 1300 366 818

SMart ohSSuite 1D, Level 231 Farrer PlaceSydney, NSW 2000Phone: 1300 858 818

124

orDerMate59 Fennell Street Port Melbourne VIC 3207Phone: 1300 667 067

reDcat ptY LtD70 Park StSouth Melbourne VIC 3205Phone: 1300 4 REDCAT

retaiL e-vironMent ptY LtD93 Egan StreetRichmond VIC 3121Phone: 03 9429 2293

riSK StrateGieSSuite 1201, 1 Queens Road Melbourne VIC 3004Phone: 03 9863 8408

XXX SecuritY ServiceSPO Box 13Export Park SA 5091Phone: 0433 827 947

buSineSS GeoGraphicSPO Box 838Paddington QLD 4064Phone: 07 3118 5036

carriGan retaiL conSuLtinG101 Rockbourne TerracePaddington QLD 4064Phone: 0419 653 555

cbre GLobaL corporateS ServiceSLevel 1, 12 Creek StBrisbane QLD 4001Phone: 07 3234 9100

DaLY internationaL1-5 Railway Street Chatswood NSW 2067 Phone: 02 9419 2199

inSite Data SoLutionSSuite 39, 278 Church StreetRichmond VIC 3121Phone: 1300 336 647

pitneY boweS SoFtwareSuite 1, Level 168 Waterloo RoadMacquarie Park NSW 2113Phone: 02 9437 6255

SpectruM anaLYSiSAustralia and New Zealand widePhone 03 9882 6488


“Regular meetings are

a good way to give new

staff member’s feedback

about their performance

and monitor their

suitability for the role.” greg Jennings

“Franchising is the

‘cloning’ of a successful

business concept,

enabling relatively

inexperienced investors

to operate under

the umbrella of an

established, proven

system.” Professor lorelle Frazer


anzPhone: 0800 251 858

apoLLo PO Box 94 Albany VillageAlbany 0755Phone: 09 451 9020

aSbPhone: 0800 272 476

bDoBDO House116 Harris RoadEast TamakiManukauPhone: 09 274 9340

bDS chartereD accountantSPO Box 7277, Wellesley StreetAuckland 1141Phone: 09 366 1822

bnzPhone: 0800 ASK BNZ

caD partnerSPO Box 65 313 Mairangi BayAucklandPhone: 0800 180 400

cheSter GraY chartereD accountantS LtD19 Tarndale GroveRosedaleNorth Shore 0632Phone: 09 307 1180

crowe horwathPhone: 09 303 4586

DanieL hunt & aSSociateSPO Box 6724Wellesley Street Auckland 1141Phone: 0800 342 829

ec creDit controLPO Box 368Napier 4140Phone: 06 835 1800

FranchiSe accountantSPO Box 230-153Botany Auckland 2163Phone: 0800 555 8020

Grant thornton new zeaLanDPO Box 1961Auckland 1140Phone: 09 308 2570

haYeS KniGht LtDPO Box 302 424North Harbour 0751Phone: 09 414 5444

hewitt ScaLetti waterSPO Box 76-270Manukau CityAucklandPhone: 09 262 0874

huMphrieS aSSociateS LtDPO Box 13 676AucklandPhone: 09 634 3150

inSpireD accountantSPO Box 202,235SouthgateAuckland 2246Phone: 09 309 2561

Keith GooDaLL & aSSociateSPO Box 37223 Parnell Auckland 1151Phone: 09 921 4630

KGa LiMiteDPO Box 37 223Parnell, AucklandPhone: 09 921 4630

Lennie & aSSociateSLevel 2, 90 Symonds SAuckland Central 1010Phone: 09 368 1212

MarKhaMS cLarKe craw PO Box 919Dunedin 9054Phone: 03 477 0032

MontGoMerY conSuLtantS LtDPO Box 87424Auckland 1072Phone: 09 578 2317

SiLver cheF LtDPO Box 91379, Victoria StreetWest Auckland, AucklandPhone: 0800 443 334

StapLeS roDwaY chriStchurchPO Box 8039Christchurch 8440Phone: 03 343 0599

the nationaL banK oF new zeaLanDPhone: 0800 251 858

weStpac new zeaLanDPhone: 0800 177 007

whKPO Box 30568Lower Hutt WellingtonPhone: 04 569 9069

YounG reaD wouDberG LiMiteD13 McLean StreetTauranga 3140Phone: 07 578 0069

bAnks / finAnCiAl insTiTuTiOns

business serviCes

125

anz banKPO Box 91966Auckland Phone: 09 252 3576

aSb buSineSS banKinGLevel 17 ASB Bank Centre135 Albert StreetAuckland 1140Phone: 0800 272 476

banK oF new zeaLanD80 Queen StreetAuckland, New ZealandPhone: 0800 955 455

nationaL banK oF new zeaLanDPO Box 788AucklandPhone: 0800 251 858

weStpacPo Box 934Auckland1140Phone: 09 367 3530

abc buSineSS broKerSSuite 1-4, 72 Dominion RoadMt Eden, AucklandPhone: 09 630 3004

anzPhone: 0800 394 041

aSbPhone: 0800 272 476

banK oF new zeaLanDPhone: 0800 800 468

barLeY inSuranceS LiMiteDPO Box 1412, Shortland StreetAuckland CBD, AucklandPhone: 09 827 7269

better buSineSS inStituteBuilding 2, Unit i3 Ceres CourtMairangi Bay 0632Phone: 09 477 0490

buSineSS networK internationaLPO Box 60 521TitirangiAucklandPhone: 09 448 2703

cDQ coMMunication DeSiGnPO Box 89 209Torbay, North Shore City 0742Phone: 021 644 545

coLLierS internationaLSAP Tower, Level 27151 Queen Street, Auckland 1010Phone: 09 358 1888

creatvPO Box 90849Victoria Street WestAuckland 1142Phone: 021 905 302

cuMuLo9PO Box 105 638AucklandPhone: 09 889 3458

DiGitaL FiShbowLPO Box 331 214Takapuna AucklandPhone: 09 418 0372

eXpro77 James Cook DriveWelcome BayTaurangaPhone: 07 544 5058

Geo opPO Box 37340Parnell, Auckland 1151Phone: 0800 GO GEOOP (464 3667)

heLiuM worK SearchPO Box 1594WellingtonPhone: 04 916 2180

inSpireD LearninG SYSteMSPO Box 102158Northshore Mail CentreAucklandPhone: 09 441 2164

JoneS LanG LaSaLLePO Box 165AucklandPhone: 09 366 1666

LinK buSineSS broKerSPO Box 12 324Penrose, AucklandPhone: 09 579 9226

NEW ZEALAND PROFESSIONAL SERVICES LISTINGS

“For an Australian

franchisor coming into

New Zealand it is a

relatively straight forward

process.” graham Billings

insurAnCe brOkers

iT & COmmuniCATiOns

lAwyers

126

MYhr LtD43 Honan PlaceAvondale, AucklandPhone: 027 382 8390

paraLLeL DirectionSPO Box 895Shortland StreetAuckland 1140Phone: 09 550 8501

reach MeDia new zeaLanD LtDPO Box 132 065Sylvia Park, AucklandPhone: 09 574 4436

SanDFieLD inForMation SYSteMSPO Box 46 040Herne Bay Auckland 1147Phone: 09 303 0579

SeLector LtDLevel 2, Building D, 43 Apollo DriveMairangi Bay, AucklandPhone: 09 379 5270

StapLeS roDwaY chriStchurch314 Riccarton RoadRiccarton, ChristchurchPhone: 03 343 0599

Switch buSineSSPO Box 4442Shortland StreetAuckland Central 1010Phone: 09 377 7735

the buSineSS enGinePO Box 31583Milford, Auckland 0742Phone: 0800 100 059

the MeDiatorPhone: 0800 02 6334

weStpac new zeaLanDPhone: 0800 177 007

w GartShore LtDPO Box 2117Tauranga, Bay of PlentyPhone: 07 578 5862

zeaLD webSite DeSiGnLevel 2, Building E, 42 Tawa DriveAlbany, Auckland 0632Phone: 0508 932 748 Ext 2

frAnChise COnsulTing & DevelOpmenT

apeX GeneraL LiMiteDPO Box 74088Green LaneAuckland 1546Phone: 09 520 9441

barLeY inSurancePO Box 1412Shortland StreetAuckland 1140Phone: 09 827 7266

breathe LiFe LiMiteDPO Box 302 548North Shore City, AucklandPhone: 09 476 2406

1pLace LiMiteDPO Box 125152St Heliers AucklandPhone: 09 520 0612

rippeD oranGePO Box 7542Sydenham, ChristchurchPhone: 03 377 9499

a J parKPO Box 949Wellington 6140Phone: 04 473 8278

aSco aGMen-SMith LawYerSPO Box 3695Auckland 1140Phone: 09 308 8070

anthonY harper LawYerSPO Box 2646Christchurch 8041Phone: 03 379 0920

baLDwinSPO Box 5999 Wellesley StreetAuckland 1141Phone: 09 373 3137

banniSter & von DaDeLSzenPO Box 745 Hastings 4156Phone: 06 870 7820

beLL GuLLY48 Shortland StreetAuckland 1140Phone: 09 916 8800

botherwaY LeGaLPO Box 1069HamiltonPhone: 07 839 1122

bottinG LeGaLPO Box 6855Wellesley StreetAuckland 1141Phone: 09 950 3880

carSon FoX braDLeYPO Box 37403ParnellAuckland 1151Phone: 09 966 1100

cooneY LeeS MorGanPO Box 143Tauranga 3140Phone: 07 578 2099

DavenportS habour LawYerSPO Box 302558North Harbour AucklandPhone: 09 915 4396

DeirDre watSon, barriSterLevel 5, 44 Anzac AvenueAuckland CBD, AucklandPhone: 09 309 6988

Duncan cotteriLL LawYerSPO Box 5326Auckland 1141Phone: 09 306 7510

Fortune ManninG LawYerSPO Box 4139Auckland 1140Phone: 09 915 2401

FraSer powrie barriSterS & SoLicitorSPO Box 108 132Symonds StreetAuckland 1003Phone: 09 366 0666

Gaze burt LawYerSPO Box 91345Victoria Street WestAuckland 1142Phone: 09 303 3764

Gca LawYerSPO Box 3241Christchurch 8140Phone: 03 365 1347

aFFiLiateD buSineSS conSuLtantS LtDPO Box 9087NewmarketPhone: 09 630 1600

cDQ coMMunication DeSiGn LtDPO Box 89 209Torbay, North Shore CityAuckland 0742Phone: 09 473 1662

chartiSPO Box 1745Auckland 1140Phone: 09 355 3100

evereSt Group LtDPO Box 12700Hamilton 3248Phone: 0800 EVEREST

FranchiSe SoLutionSPO Box 87 424Meadowbank, AucklandPhone: 0274 966 901

Franchize conSuLtantS Suite 4, Level 127 Gillies AvenueAucklandPhone: 09 523 3858

Graphic caFÉPO Box 301168Albany AucklandPhone: 09 448 5157

inSpireD LearninG SYSteMSPO Box 102158North Shore Mail CentreAucklandPhone: 09 441 2164

LinK buSineSS broKinG LtDPO Box 123 24Penrose Auckland 1642Phone: 09 579 9226

MeGa ServiceS FranchiSe conSuL-tantSPO Box 3061ChristchurchPhone: 03 384 4885

SeLector LtDPO Box 301 265Albany Auckland 0632Phone: 09 379 5270

the FranchiSe coach401 Great South RoadEllerslie Auckland 1061Phone: 09 580 1556

NEW ZEALAND PROFESSIONAL SERVICES LISTINGS

“It can be tempting

to leave most of the

marketing to your

franchisor.”

“You need to become a

little bit famous in your

local area – even if you’re

a bit too humble.” katherine grace

127

GibSon Sheat LawYerSPO Box 2966Wellington 6140Phone: 04 916 7483

GLaiStor ennorPO Box 63Shortland Street Auckland 1140Phone: 09 356 8243

GooDwin turner LawYerS LtDBuilding D, 63 Apollo DriveAlbany, AucklandPhone: 09 973 7350

Govett QuiLLiaMPrivate Bag 2013New Plymouth 4342Phone: 06 758 0884

harManS LawYerSPO Box 5496Christchurch 8542Phone: 03 352 2293

harriS tatePO Box 1147TaurangaPhone: 07 571 3668

heSKeth henrYPrivate Bag 92093Auckland 1142Phone: 09 375 8700

hunter & coPO Box 2772Wellington 6140Phone: 04 801 5040

izarD weStonPO Box 5348Wellington 6145Phone: 04 473 9447

JacKSon ruSSeLLLevel 13, 41 Shortland StreetAuckland CBD, AucklandPhone: 09 300 6935

JaMeS & weLLS inteLLectuaL propertYPrivate Bag 11907Ellerslie Auckland 1542Phone: 09 914 6740

KenSinGton SwanPrivate Bag 92101 Victoria Street WestAuckland 1142Phone: 09 379 4196

MacDonaLD LewiS LawPO Box 37851Parnell Auckland 1152Phone: 09 307 3324

MacKY robertonPO Box 37622Parnell Auckland 1151Phone: 09 358 4558

raineY coLLinSPO Box 689Wellington 6140Phone: 04 473 6850

Sarah piLcher the FranchiSe LawYerPO Box 12291Penrose, AucklandPhone: 0275 649942

SiMpSon GrierSonLumley Centre, 88 Shortland StreetAuckland 1010Phone: 09 358 2222

Stewart GerMann Law oFFicePO Box 1542AucklandPhone: 09 308 9925

waLKer & coPo Box 5605WellingtonPhone: 04 499 7809

urLich Mcnab KiLpatricKPO Box 633Whangarei 0140

pr & ADverTising

iMaGe centre LiMiteDPO Box 78070Grey Lynn, AucklandPhone: 09 360 5700

the raDio networK54 Cook StreetAuckland CBD, AucklandPhone: 09 367 4646

onLine reSuLtSUnit 10/ 6 Omega StreetRosedale, Albany, AucklandPhone: 0800 333 510

SpYGLaSS Group LiMiteD17 Nixon StreetGrey Lynn, AucklandPhone: 09 915 0086

“With all new enquiries,

we encourage parties to

a franchise agreement to

approach and negotiate

with the other party

directly.” hong-An king

ArgENtiNE FrANchisE AssociAtioNAv. Del libertador 184 11mo “D”Buenos Aires 1001ArgentinaPhone / Fax: +54(11) 4311-4009Website: www.aafranchising.com.ar

FrANchisE couNcil oF AustrAliAsuite 5B, level 1, 307-313 Wattletree rdMalvern East vic 3145Phone: (Aus) 1300 669 030 or +61 3 9508 0888Fax: +61 3 9508 0899Email: [email protected]: www.franchise.org.au

AustriA FrANchisE AssociAtioNcampus 21,liebermannstraße A01 503A -2345 Brunn am gebirgeAustriaPhone: +43 2236 - 31 11 88Fax: +43 2236 - 31 13 43Website: www.franchise.at

BElgiuM FrANchisE FEDErAtioNrue marianne 341180 uccleB-1070 BrusselsBelgiumPhone: +32 2 523 97 07 Fax: +32 2 523 35 10Email: [email protected] Website: www.fbf-bff.be

BrAZil FrANchisE AssociAtioNunited Nations Avenue, 1098911th floor. conj. 112vl. olympia - são Paulo - sPBrazilPhone: +55 11 3020-8800Fax: +55 11 3020-8802Website: www.abf.com.br

British FrANchisE AssociAtioN centurion court, 85f Milton ParkAbingdon, ox14 4ryunited kingdomPhone: +44 1235 820 470Fax: +44 1235 832 158Email: [email protected] Website : www.thebfa.org

cANADiAN FrANchisE AssociAtioN5399 Eglinton Avenue West, suite 116 torontoontario M9c 5k6canadaPhone: +416 695 2896 Fax: +416 695 1950Email: [email protected]: www.cfa.ca

chiNA chAiN storE AND FrANchisE AssociAtioNroom 811,8th floor, Foreign Economic & trade Plaza, No 22 Fuchengmenwai str.,xicheng District, Beijing, P.r. china, 100037Phone: +86 10 68784931Fax: +86 10 68784934Website: www.ccfa.org.cn

EuroPEAN FrANchisE FEDErAtioN179, Avenue louiseB-1050 BrusselsBelgiumPhone: +32 2 520 1607 Fax: +32 2 520 1735Email: [email protected] Website: www.eff-franchise.com

FiNNish FrANchisiNg AssociAtioNsuomen Franchising-yhdistys rylönnrotinkatu 22 A 200120 hElsiNkiFinlandPhone: +358-9-5865847Fax: +358 1933 1075Website: www.franchising.fi

FrENch FEDErAtioN oF FrANchisiNg29 Boulevard de courcelles75008 Paris FrancePhone: +33 1 5375 2225 Fax: +33 1 5375 2220Email: [email protected] Website: www.franchise-fff.com

gErMAN FrANchisE AssociAtioNDeutscher Franchise-verband e.v.luisenstraße 41D10117 Berlin germanyPhone: +49 30 278 9020Fax: +49 30 278 90215Email: [email protected]: www.dfv-franchise.de

FrANchisE AssociAtioN oF grEEcE7 vouliagmenis str., 11636Athens greecePhone: +30 210-3304970Fax: +30 210-9244662Email: [email protected] Website: www.franchising.gr

hoNg koNg FrANchisE AssociAtioN22/F united centre95 queenswayhong kongPhone: +852 2529 9229 Fax: +852 2527 9843Email: [email protected] Website: www.franchise.org.hk

huNgAriAN FrANchisE AssociAtioNh-1121 Budapest, kútvölgyi str 68.hungaryPhone: +361 391-7313Fax: +361 274 4643Email: [email protected]: www.franchise.hu

AssociAtioNs

128

GLOBAL FRANCHISE ASSOCIATIONS

FrANchisiNg AssociAtioN oF iNDiA609, Mahalaxmi chambers22, Bhulabhai Desai roadMahalaxmi, Mumbai- 400 026 indiaPhone: +91 22 2351 7185/ 2351 0499Website: www.fai.co.in

itAliAN FrANchisE AssociAtioNvia Melchiorre gioia 70 20125 MilanitalyPhone: +39 2 2900 3779Fax: +39 2 655 5919Email: [email protected] Website: www.assofranchising.it

JAPAN FrANchisE AssociAtioN3-6-2 toranomonMinato-kutokyo 105-0001JapanPhone: +81 3 5777 8701 Fax: +81 3 5777 8711Website: www.jfa-fc.or.jp

MExicAN AssociAtioN oF FrANchisEsinsurgentes south 1783Desp. 101 1er. Pisocol. guadalupe innDel. Álvaro obregónc.P. 01020, D.F., MéxicoPhone: +52 55 5661 2040Fax: +52 55 5661 2800 Website: www.franquiciasdemexico.org

MAlAysiAN FrANchisE AssociAtioN1st Floor Wisma Motor, 339 Jalan tuanku Abdul rahman 50100 kuala lumpur, Malaysia.Phone: +603 2697 1557Fax: +603 2697 1559Email: [email protected] Website: www.mfa.org.my

NEthErlANDs FrANchisE AssociAtioNvaartweg 1801217 sZ hilversumthe NetherlandsPhone: +31 35 624 2300Fax: +31 35 624 9194E-mail: [email protected]: www.nfv.nl

FrANchisE AssociAtioN oF NEW ZEAlANDunit 27, Bishop’s gate Business centre, 2Bishop Dunn PlaceAuckland 2013New Zealand Phone: +64 9 274 2901Fax: +64 9 274 2903Website: www.franchiseassociation.org.nz

PhiliPPiNE FrANchisE AssociAtioN701 oMM-citrA Building, san Miguel Avenueortigas centerPasig city1600 PhilippinesPhone: +632 687 0365Fax: +632 687 0635Email: [email protected]: www.pfa.org.ph

PortugAl FrANchisE AssociAtioNsintra Business Park Edifício 1, 2D2710-089 sintraPortugalEmail: [email protected]: www.apf.org.pt/

FrANchisiNg AND licENsiNg AssociAtioN (siNgAPorE)163 tras street#09-04 lian huat Building (Behind Amara hotel 100AM shopping centre)singapore 079024Phone: +65 6333 0292 Fax: +65 6333 0962Email: [email protected]: www.flasingapore.org

FrANchisE AssociAtioN oF south AFricAh. santos Building3rd Floor30 Arena closeBrumasouth Africa Phone: +27 11 615 0359Fax: +27 11 615 3679Email: [email protected]: www.fasa.co.za

sPANish FrANchisE AssociAtioNc/ Juan ramón Jiménez, nº 8, 1ª planta28036 MadridspainPhone: +34 91 277 64 10Fax: +34 91 350 47 52Website: www.franquiciadores.com

sWEDEN FrANchisE AssociAtioNÅvägen 24, gårdshus 1412 51 göteborgswedenPhone: +46 31 40 55 10Fax: +46 31 81 10 72Email: [email protected]: www. svenskfranchise.se

sWiss FrANchisE AssociAtioNstockerstrasse 38ch-8002 ZürichswitzerlandPhone: +41 44 208 25 55 Fax: +41 44 208 25 26Website: www.franchiseverband.ch

usA - iNtErNAtioNAl FrANchisE AssociAtioN1501 k street, N.W., suite 350Washington, D.c. 20005united states of AmericaPhone: +1 202 628 8000Fax: +1 202 628 0812Website: www.franchise.org

129

AUSTRALIAN & NEW ZEALAND BUSINESS FRANCHISE GUIDE

Po Box 968 Mt Eliza vic 3930 Phone: +61 3 9787 8077 Fax: +61 3 9787 8499 Email: [email protected] Website: www.businessfranchiseaustralia.com.au

BUSINESS FRANCHISE MAGAZINE AUSTRALIA & NEW ZEALAND

Po Box 968 Mt Eliza vic 3930 Phone: +61 3 9787 8077 Fax: +61 3 9787 8499 Email: [email protected] Website: www.businessfranchiseaustralia.com.au www.businessfranchisenz.co.nz

THE FRANCHISE REVIEW – OFFICIAL JOURNAL OF THE FRANCHISE COUNCIL OF AUSTRALIA

suite 6, level 1, 307-313 Wattletree rd Malvern East vic 3145 Phone: (Aus) 1300 669 030 or +61 3 9508 0888 Fax: +61 3 9508 0899 Email: [email protected] Website: http://www.franchise.org.au

APrA (superannuation)gPo Box 9836canberra Act 2601Phone: (Aus) 1300 55 88 49Website: www.apra.gov.au

AustrAliAN coMPEtitioN & coNsuMEr coMMissioNgPo Box 3131canberra Act 2601Phone: (Aus) 1300 302 502 or + 61 2 6243 1305Website: www.accc.gov.au

AustrAliAN FooD AND grocEry couNcillocked Bag 1kingston Act 2604Phone: +61 2 6273 1466Fax: +61 2 6273 1477Email: [email protected] Website: www.afgc.org.au

AustrAliAN rEtAilErs AssociAtioNlevel 10, 136 Exhibition streetMelbourne vic 3000Phone: (Aus) 1300 368 041Fax: +61 3 8660 3399 Email: [email protected]: www.retail.org.au

FAir Work oMBuDsMANgPo Box 9887your capital cityPhone: 13 13 94.Website: www.fairwork.gov.au

FrANchisE AssociAtioN oF NEW ZEAlANDunit 27, Bishop’s gate Business centre2 Bishop Dunn PlaceAuckland, New Zealand2013Phone: +64 9 274 2901Fax: +64 9 274 2903Website: www.franchiseassociation.org.nz

FrANchisE couNcil oF AustrAliAsuite 5B, level 1, 307-313 Wattletree rdMalvern East vic 3145Phone: (Aus) 1300 669 030 or +61 3 9508 0888Fax: +61 3 9508 0899Email: [email protected]: www.franchise.org.au

oFFicE oF thE FrANchisiNg MEDiAtioN ADvisErsuite 205, level 2, 370 Pitt streetsydney NsW 2000Phone: 1800 150 667 or +61 2 9267 0167Fax: +61 2 9264 8268Email: [email protected]: www.franchisingmediationadviser.com.au

thE rEAl EstAtE iNstitutE oF AustrAliAPo Box 234Deakin West Act 2600Phone: +61 2 6282 4277Fax: +61 2 6285 2444Email: [email protected] Website: www.reia.com.au

WorkPlAcE sAFEty AustrAliAtower 2, suite 1303level 13Westfield Plaza500 oxford streetBondi Junction NsW 2022Phone: +61 2 9387 1248Fax: +61 2 9387 1488Email: [email protected]: www.worksafe.com.au

PuBlicAtioNs

hElPFul orgANisAtioNs

USEFUL INFORMATION

130

iNDEx A-ZINDEX

AustrAliA10 THOUSAND FEET ..................................118

1300 EZYCALL ...........................................116

1800 ON HOLD ...........................................118

1800-GOT-JUNK? .........................................98

3D PAINT & COLOUR ..................................102

4 SEASONS GUTTER PROTECTION.............85

7-ELEVEN STORES PTY LTD ......................102

9D ACTION CINEMAS ...................................90

‘A’ 4 MATHS LEARNING CENTRES PTY LTD ........................................................89

A BALLOON AND PARTY CENTRE ...............91

A LA TURKO .................................................95

A TABLE FOR SIX ..........................................91

A1 MOBILE RADIATORS ...............................83

AA REALESTATE & BUSINESS BROKERS ..118

AAA UNIFORM CENTRAL .............................86

AARONS COFFEE AT WORK ......................102

AARROW ADVERTISING ...............................83

ABC NURSERY HIRE ....................................88

ABLS - FRANCHISE LOAN SPECIALIST FRANCHISE ................................................116

ABS AUTO BRAKE SERVICE ........................83

ACCESS LEGAL .........................................121

ACCOLADES AND MORE PTY LTD.............102

ACCOR HOTELS ...........................................99

ACE BODY CORPORATE MANAGEMENT PTY LTD ......................................................101

ACE CLEANING SERVICES...........................88

ACTION CASH LOANS .................................82

ACTION COACH ...........................................89

AD MARKETING AUSTRALIA ......................116

ADDISONS SOLICITORS & ATTORNEYS ....121

ADENBROOK HOMES ..................................85

ADP PAYLINE ..............................................116

ADVANCE PET SITTING ..............................100

ADVANTAGE SOLUTIONS ...........................123

AGILITY MERCEDES-BENZ FINANCIAL ......118

AGL RETAIL ENERGY .................................102

AIDA REAL ESTATE .....................................101

AIV DEVELOPMENTS ....................................89

ALI BABA ......................................................95

ALIVE CLINICS ..............................................97

ALL SAFE WORKPLACE INSPECTIONS .....124

ALL STRIPPED ..............................................98

ALLENS ARTHUR ROBINSON ....................121

ALLIANCE PROJECT SERVICES .................119

ALLOY MOTOR ACCESSORIES ....................83

ALLPHONES ...............................................105

ALLPOS .....................................................118

ALPHA-H CONCENTRATED SKINCARE .......85

ALTER IT .......................................................89

AMALGAMATED PEST CONTROL ................98

AMAZING CLEAN ..........................................88

AMBER GROUP ..........................................102

AMBER GROUP AUST LTD ...........................85

AMC COMMERCIAL CLEANING ...................88

AMX FINANCIAL SERVICES ..........................82

ANDERSENS FLOOR COVERINGS .............102

ANDERSON RICE LAWYERS ......................121

ANDREW’S GROUP SERVICES ....................98

ANIMALS ON THE MOVE ..............................88

ANYTIME FITNESS ........................................97

ANZ MOBILE LENDING .................................82

APCO SERVICE STATIONS .........................102

APEX PACIFIC ...............................................99

APM TRAINING INSTITUTE .........................124

APPLIANCE TAGGING SERVICES .............100

APPLIANCE TAGGING SERVICES PTY LTD ..90

ARMSTRONG LAWYERS ............................121

AROMA CAFÉ ...............................................92

AROMAS .......................................................92

ARRIVE ON TIME APPLIANCE REPAIRS .....100

ARRIVIS ......................................................120

ASSURED HOME LOANS ...........................116

ATKINSON VINDEN ....................................121

ATTWOOD MARSHALL LAWYERS .............121

AUS1ENERGIS ............................................100

AUS-DENT ....................................................83

AUSSIE DISPOSALS ...................................103

AUSSIE FARMERS DIRECT ...........................89

AUSSIE HOME LOANS .................................82

AUSSIE MORTGAGE MASTERS ...................82

AUSSIE OUTDOOR ALFRESCO CAFÉ BLINDS .........................................................98

AUSSIE PHONE BROKERS .........................120

AUSSIE POOCH MOBILE ............................100

AUSSIE SKIP BAGS ......................................85

AUSTRADES MARKETING ..........................116

AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED ........................117

AUSTRALIA POST .......................................103

AUSTRALIA WIDE IT .....................................89

AUSTRALIAN BABY HANDS ........................88

AUSTRALIAN BUSINESS & LENDING SOLUTIONS ................................................117

AUSTRALIAN CAPITAL HOME LOANS ........117

AUSTRALIAN CARPET DYING ......................98

AUSTRALIAN COLLEGE QED .....................124

AUSTRALIAN DIAL-A-DIGGER ......................99

AUSTRALIAN FRANCHISING SYSTEMS .....119

AUSTRALIAN HOT WATER PROFESSIONALS .........................................98

AUSTRALIAN LENDING CORPORATION ...117

AUSTRALIAN MORTGAGE BROKERS ..........82

AUSTRALIAN PAVING CENTRE ....................85

AUSTRALIAN PRIVATE REALTY ..................101

AUSTRALIAN SALESMASTERS TRAINING .124

AUSTRALIAN SKIN CLINICS .........................85

AUSTVENDING ...........................................105

AUSTWISE FINANCIAL SERVICES ..............116

AUSVANCE .................................................117

AUTO MASTERS AUSTRALIA ......................83

AUTO ONE AUSTRALIA ................................83

AUTO PRO ....................................................83

AUTO SHINE ................................................83

AUTO SPARK ................................................83

AUTOBARN ...................................................83

AUTOMATCH AUSTRALIA ............................83

AUTOMOTIVE SERVICE SOLUTIONS ...........83

AUTOPRO ...................................................103

AVANTI SIGNS ............................................105

AVENTUS LEGAL .......................................121

AVG INTERNET SECURITY .........................120

AVID TECH MULTIMEDIA ............................118

AWARD BOOKKEEPING COMPANY .............86

B & S MOBILE SHARPENING ....................100

B CAPITAL ..................................................120

B2B LAWYERS ...........................................121

BABO GROUP PTY LTD ..............................116

BACK IN MOTION HEALTH GROUP..............97

BACKCARE AND SEATING .........................103

BAKER & MCKENZIE ..................................121

BAKER LOVE LAWYERS .............................121

BAKER’S CLUB ............................................91

BAKERS DELIGHT AUS ................................91

BANJO’S TASMANIAN BAKERY CAFE .........91

BANK OF QUEENSLAND ............................117

BANKWEST BUSINESS ..............................117

BARBEQUES GALORE ...............................103

BARK BUSTERS + DOG TRAINING ............100

BARKER MEIER INSURANCE BROKERS ....120

BARRY PLANT REAL ESTATE ....................101

BARTERCARD AUSTRALIA ...........................86

BATHROOM WERX .......................................85

BATTERY BAR ............................................103

BATTERY WORLD .......................................103

BAYBRIDGE LAWYERS ...............................121

BB’S CAFÉ ....................................................92

BBX ...............................................................86

131

132

INDEX

BCM BUSINESS COST MANAGMENT ..........82

BCT TRANSFERS .......................................105

BEACH HOUSE BAR & GRILL .......................93

BEACON LIGHTING ....................................103

BEATTY MARKETING SOLUTIONS .............116

BEAUMONT TILES ........................................85

BEBRITE CLEANING .....................................88

BEDS FOR BACKS .....................................103

BEDSHED ...................................................103

BEER IN A BIN ..............................................91

BEETLE BRANDING ....................................116

BEGIN BRIGHT .............................................89

BELL LEGAL GROUP ..................................121

BENDIGO AND ADELAIDE BANK LIMITED....82

BENNETT & PHILP SOLICITORS.................121

BETTA ELECTRICAL (BSR GROUP) ............103

BEV MARKS BEDS AUSTRALIA ..................103

BEVANS REAL ESTATE ...............................101

BFC STORES P/L ........................................103

BICYCLE SUPERSTORE .............................103

BIG DAD’S PIES ............................................91

BIG FUN ........................................................90

BIGGIN & SCOTT ........................................101

BIKE FORCE ...............................................103

BILL BUDDY................................................118

BILLBOARD CONNECTION ..........................83

BILLINGS CLOAK........................................121

BILLY BROWN CLEANING ............................88

BING BOY .....................................................95

BISCUIT® ...................................................117

BIZZI BEEZ RESIDENTIAL CLEANING ...........88

BK’S TAKEAWAY ..........................................95

BLACK AND WHITE HOME SERVICES .........98

BLAKE DAWSON ........................................121

BLOOMTOOLS .............................................99

BLOW DRY BAR ...........................................97

BLUE SPIRIT ...............................................103

BLUEJET .......................................................85

BLYGOLD AUSTRALIA ..................................85

BOAB BOAT HIRE .......................................102

BOB JANE T-MARTS.....................................83

BODIEZ 24/7 FITNESS ..................................97

BODY AND HEALTH SOLUTIONS .................97

BOOKS AND GIFTS DIRECT .........................89

BOOST JUICE BARS ....................................95

BORDERLINE ................................................99

BOSETTI WINDOW SOLUTIONS .................100

BOSSY HAIR .................................................97

BOX CORPORATION ..................................105

BOXING FIT ...................................................97

BRAD’S TEST AND TAG ...............................90

BRAKES PLUS ..............................................84

BRAND MUSIC .............................................83

BRANDWISE ...............................................117

BRAVE SECURITY .......................................103

BRAZILIAN BEAUTY ......................................85

BRAZILIAN BUTTERFLY AUSTRALIA ............85

BREADTOP ...................................................91

BREEZE PHOTOS .......................................101

BRENNANS SOLICITORS ...........................121

BRIAN TRACY INTERNATIONAL ...................89

BRICKS 4 KIDS .............................................88

BRIDGESTONE SELECT ...............................84

BRIGGENS .................................................103

BRIGHT EYES SUNGLASSES .....................103

BRODIES MEALMAKERS ..............................95

BROOKLYN UNDERWRITING SERVICE ......120

BROTZEIT INTERNATIONAL PTE LTD ...........93

BROWN WRIGHT STEIN .............................121

BRUCE STEWART DIMARCO LAWYERS ....121

BRUMBY’S GO! ............................................91

BRUMBY’S BAKERIES LIMITED ....................91

BSF GROUP ...............................................118

BSR GROUP ...............................................103

BUBBAS PIZZA PASTA & MORE ...................95

BUCHANAN LAW ........................................121

BUCKING BULL ............................................95

BUDGET EYEWARE ....................................103

BUDGET RENT A CAR AUSTRALIA PTY LTD ......................................................102

BURGER EDGE .............................................95

BURRITO BAR ..............................................93

BUSINESS COMMUNICATIONS MANAGEMENT ...........................................117

BUSINESS DEVELOPMENT ALLIANCE PTY LTD ......................................................119

BUSINESS DEVELOPMENT COMPANY ......119

BUSINESS GEOGRAPHICS ........................124

BUSINESS LENDING ..................................120

BUSINESS SA .............................................118

BUY AUSTRALIAN PROPERTIES ................101

BYWATERS TIMMS LAWYERS ...................121

CABOT SQUARE ..........................................82

CAD PARTNERS .........................................116

CAFÉ BUZZ ...................................................92

CAFE2U PTY LTD ..........................................92

CAFE2U PTY LTD ........................................100

CAKE IT AWAY ............................................103

CALTEX AUSTRALIA ...................................103

CAPITAL MUTUAL INSURANCE BROKERS ...................................................120

CAPITAL TRUST ............................................82

CAPPUCCINO XPRESS ..............................100

CAR CARE AUSTRALIA ................................84

CARBONITE AUSTRALIA ............................120

CARGROOMERS ..........................................84

CARIBLUE ...................................................119

CARMEN STEFFENS ..................................103

CAROSI MARKETING..................................117

CARRIGAN RETAIL CONSULTING ..............124

CARTRIDGE WORLD ..................................103

CASHFLOW IT FINANCE .............................117

CASHFLOW IT FINANCE .............................120

CASHMART (AUST) PTY LTD ......................103

CAVALIER HOMES ........................................85

CBI COACHING ............................................89

CBRE GLOBAL CORPORATES SERVICES .124

CENGAGE EDUCATION ..............................124

CENTRAL COAST BUSINESS LAWYERS ...121

CENTURY 21 AUSTRALIA ...........................101

CENTURY 21 AUSTRALIA ...........................101

CEO CONSULTING .....................................119

CFO ON-CALL ..............................................82

CHAMPION LEGAL .....................................121

CHANGINGPLACES ....................................101

CHANGINGPLACES ....................................101

CHARCOAL CHICKEN EXPRESS..................95

CHARLIE LOVETT FRANCHISING .................92

CHAS CLARKSON ......................................118

CHEM-DRY ...................................................88

CHICKEN EXPRESS SYSTEM .......................95

CHICKEN TREAT ...........................................95

CHOCOLAT DESSERT DESTINATION ...........92

CHOCOLATERIA™ SAN CHURRO ...............92

CIB ACCOUNTANTS AND ADVISORS ........116

CIBO ESPRESSO ..........................................92

CITIWIDE FRANCHISING PTY LTD ................82

CITY DISCOUNT TYRES (SA/NSW) ...............84

CITY FARMERS DOGWASH ........................100

CITY PACIFIC FINANCE ..............................120

CIVIC MANAGED SERVICES .......................119

CIVIC VIDEO ................................................102

CLARK RUBBER .........................................103

CLAYTON UTZ ............................................121

CLEAN GREEN STRATA ................................99

CLEAN GREEN STRATA ...............................88

CLEANING WIZARD ......................................88

CLEANTASTIC...............................................88

CLUB FINANCIAL SERVICES ......................116

CM BUSINESS ..............................................98

COATES SIGNCO SERVICE ........................117

CODERS .....................................................120

COFFEE BELLA ...........................................118

COFFEE CULTURE ........................................92

COFFEE GURU .............................................92

COFFEE MACHINE EXPRESS .......................89

COFFEE NEWS .............................................83

COLD ROCK ICE CREAMERY .......................95

COLDWELL BANKER ..................................102

COLEMAN & GREIG ....................................121

COLIN MCCOSKER CONSULTING .............119

COLLINS BOOKSELLERS ...........................103

COLONIAL PLANTATION SHUTTERS ...........98

COLOR TECH SYSTEMS ..............................84

COLORBAR ..................................................97

COMINO PRASSAS LAWYERS ...................121

COMM2U ....................................................117

COMMERCIAL FOOD MACHINERY ............119

COMMONWEALTH BANK ...........................118

COMMUNIKATE ET AL ................................117

133

COMPLETE FEET ..........................................97

COMPLETE FRAMING ................................103

COMPLETE PROPERTY REJUVENATION .....98

COMPUTER TROUBLESHOOTERS ..............89

CONCEPT FACTORY ..................................117

CONCRETE TAXI ..........................................85

CONDON ASSOCIATES ..............................116

CONTOURS ..................................................97

CON-X-ION .................................................105

COOCHIE HYDROGREEN .............................99

COOLABAH TREE CAFÉ ...............................96

COOPER AUTOMOTIVE ................................84

COOPER GRACE WARD LAWYERS ...........121

COPYFAX STATIONERS ................................86

CORAL HOMES ............................................85

CORDLESS FILTER MACHINE ......................86

CORK ‘N FORK FRANCHISE ......................102

CORPORATE THEATRE ..............................118

COSOFF CUDMORE KNOX ........................121

COST LESS PLANTS ..................................103

COST REDUCTION ANALYSTS ...................118

COST REDUCTION ANALYSTS .....................86

COUNTRY CHICKEN ....................................96

COVERALL CLEANING CONCEPTS .............88

CRA COST REDUCTION ANALYSTS .............82

CRAZY CANDLES .........................................98

CREATIVE BREW MARKETING AND DESIGN .......................................................117

CREATIVE BY DESIGN ................................102

CREATIVE DESIGN......................................118

CRECER .....................................................119

CREMA ESPRESSO ......................................92

CREPE AFFAIR ..............................................92

CRESTCOM MANAGEMENT TRAINING........89

CROISSANT EXPRESS .................................96

CRUST GOURMET PIZZA BAR .....................96

CTA AUSTRALIA .........................................118

CULLEN BABINGTON HUGHES .................121

CURVES INTERNATIONAL ............................97

CURWOODS LAWYERS .............................121

DAISY H2O DRY CLEANING .........................89

DALY INTERNATIONAL ...............................124

DANLAID CONTRACTING .............................85

DARRIWILL FARM GOURMET FOOD & GIFT MERCHANTS ..................................103

DAVID LEGAL ..............................................121

DAVID REID HOMES .....................................85

DAVIES KNOX MAYNARDS .........................116

DC ADOLPHE .............................................122

DC LEGAL ...................................................122

DC STRATEGY ............................................119

DE POT MAN ..............................................103

DEEPEND ...................................................117

DELOITTE ...................................................118

DEMOGRAPHICS ONLINE ..........................119

DESIGN DESIGN .........................................118

DESIGN GALLERY ......................................118

DESIGN IMPORTANCE ...............................102

DESTINATION FOR MEN ...............................97

D’FINE247 .....................................................97

DIA ORO JEWELLERS ................................103

DIAL-A-DIGGER ............................................85

DIAL-AN-ANGEL ...........................................98

DIAMOND MARKETERS .............................100

DIBBS BARKER ..........................................122

DIGITAL DREAMS .........................................99

DIVERSE SHOPFITTERS .............................118

DIVERSIFIED EXHIBITIONS .........................118

DIXON HOMES .............................................85

DL COFFEE ...................................................92

DLA PHILLIPS FOX .....................................122

DMAW LAWYERS .......................................122

DMC (DIGITAL) ............................................118

DOCUMENT MANAGEMENT SOLUTIONS ....86

DOGTECH ...................................................101

DOLLAR CURTAINS ....................................103

DOME COFFEES AUSTRALIA PTY LTD.........93

DOMINION COLANCO PRINT GROUP........117

DOMINO’S PIZZA ..........................................96

DONALDSON CONSULTING .......................119

DONALDSON WALSH .................................122

DON’T FRET PET! .......................................100

DONUT KING ................................................95

DOWNINGS LEGAL ....................................122

DR PC ...........................................................89

DREAMY DONUTS ........................................95

DRUMMOND GOLF SHOPS .......................103

DUPLEX CLEANING MACHINES ...................88

DYMOCKS ..................................................103

EAGLE BOYS DIAL-A-PIZZA .........................96

EARTHBORN ..............................................103

EASYWAY AUSTRALIA ..................................92

EATOUT RESTAURANT GUIDES ...................93

ECHOICE ......................................................82

ECO PEST CONTROL ...................................98

ECOSMART HOT WATER ...........................105

EDWARDS MARSHALL PTY LTD ................116

EFM HEALTH CLUBS ....................................97

ELECTRODRY ...............................................88

ELITE CARPET DRY CLEANING ...................98

ELLA BACHE ................................................85

EMBROIDME .................................................86

EMPLOYRITE ..............................................118

ENDOTA SPA ................................................85

ENDRUST PTY LTD .......................................84

ENSUITES ON TOW ......................................98

ENTERPRISE 21 .........................................119

ENVIE FITNESS .............................................97

ENVIRO CHASING SERVICES .....................124

ENVIROBLAST ..............................................88

ENZED HOSE DOCTORS ............................100

EPIWEB .......................................................120

EQUINE STAFF EMPLOYMENT .....................90

ERNST AND YOUNG ..................................116

ESPRESSO ESSENTIAL ................................92

ESPRESSO MOBILE CAFÉ .........................100

ESSENTIAL BEAUTY .....................................85

EVENT PHOTOGRAPHY.COM ....................101

EVERALLS DFK PTY LTD ............................116

EVERGLO COMMERCIAL CLEANING ...........88

EVERGLO COMPLETE CAR DETAILING .......84

EVOLVE ENTERTAINMENT..........................102

EWORKS ......................................................89

EXA WEB SOLUTIONS ..................................99

EXALT 4TH PARTY SOLUTIONS .................118

EXPENSE REDUCTION ANALYSTS ...............82

EXPRESS BOOKKEEPING ............................82

EXPRESS EMPLOYMENT PROFESSIONALS .........................................90

EXTREME DRIVING.NET ...............................90

EZYACCOUNTS ............................................82

EZYPAYROLL ..............................................118

FAB SAO .....................................................120

FAIR DINKUM SHEDS ...................................85

FANCY FILLINGS ..........................................96

FASTA PASTA PTY LTD .................................93

FASTWAY COURIERS ...................................87

FASTWAY COURIERS .................................100

FC BUSINESS SOLUTIONS ........................119

FEINAUER & ASSOCIATES .........................122

FERGUSON CANON LAWYERS..................122

FERGUSON PLARRE BAKEHOUSES ...........91

FERNWOOD WOMEN’S HEALTH CLUBS .....97

FIBRENEW INTERNATIONAL LTD .................98

FIFO CAPITAL ...............................................82

FILTAFRY .....................................................100

FINANCIAL MANAGEMENT WORKS...........116

FINLEASE ....................................................116

FIRST CLASS ACCOUNTS ...........................82

FISHER & PAYKEL .......................................100

FISHER CARTRIGHT & BERRIMAN .............122

FISHER JENKIN ..........................................105

FITCHIPS ......................................................96

FIVE DOGS ...................................................96

FIXZIT AUSTRALIA ........................................84

FLANNERYS NATURAL GROCERS ...............95

FLASH MORFFEW PHOTOS .......................101

FLIGHT EXPERIENCE ....................................90

FLIP OUT – TRAMPOLINE ARENA PTY LTD ........................................................88

FLIPPIN’ FRESH SEAFOOD ........................100

FLOWER AND HART LAWYERS .................122

FLOWERS BY FRUIT ...................................103

FLUX CREATIVE ..........................................117

FOODCO GROUP PTY LTD ...........................95

FOODWORKS .............................................103

FORDHAM BUSINESS ADVISORS ..............116

FORTE SCHOOL OF MUSIC .........................89

FORTUNE PLUS ...........................................98

FORTY WINKS ...........................................103

134

INDEX

FOUNDATION WORKS PTY LTD ...................83

FOUR SEASONS GUTTER PROTECTION .....98

FOX MOWING ...............................................99

FRANCHISE ADVISORY CENTRE ...............119

FRANCHISE CENTRAL ...............................119

FRANCHISE COUNCIL OF AUSTRALIA ......124

FRANCHISE INSURANCE .............................87

FRANCHISE LEGAL ....................................122

FRANCHISE RECRUITMENT .......................118

FRANCHISE RECRUITMENT SOLUTIONS ..119

FRANCHISE RELATIONSHIPS INSTITUTE ...119

FRANCHISE RELATIONSHIPS INSTITUTE ..124

FRANCHISE SELECTION ............................119

FRANCHISE SHARE ....................................120

FRANCHISE SYSTEMS GROUP ..................119

FRANCHISE WORKS ..................................119

FRANCHISING INTERNATIONAL PTY LTD ..120

FRANCK PROVOST ......................................97

FRANKLYN SCHOLAR ................................124

FREECHOICE STORES ...............................103

FREEDOM FURNITURE ...............................103

FREEDOM TAXATION SERVICES ................116

FRESH – HEALTHY CAFES ...........................93

FRITZ GELATO ..............................................95

FROG RENT ................................................102

FROGS HOUSE WASHING ...........................98

FRONTLINE RECRUITMENT GROUP ...........90

FROOTA FROZEN YOGHURTS .....................96

FRUIT PROPERTY .......................................102

FRUIZBERRY ................................................93

FUSE ...........................................................117

G4GUITARSCHOOLS ....................................89

GADENS LAWYERS ....................................122

GAMEKING AUSTRALIA..............................105

GAMES 2 U ...................................................90

GAMETRADERS ..........................................103

GARLO’S PIES ..............................................91

GAUCI FRANCHISING ...................................97

GEEKS ON CALL .........................................89

GELARE .......................................................92

GELATINO .....................................................95

GELATISSIMO ..............................................95

GET THREADED ...........................................85

GFC CAFÉ .....................................................96

GLOBAL KAP ..............................................120

GLOBAL SAFE TECHNOLOGIES AUSTRALIA ...................................................85

GLORIA JEAN’S COFFEES ...........................92

GNC LIVEWELL .............................................97

GO PRIVATE ................................................102

GO SUSHI .....................................................96

GODFREYS .................................................103

GOGETTA ...................................................120

GOLD’S GYM ................................................97

GOLDEN NUTS FRANCHISING .....................95

GOLDEN ROAST (THE) .................................96

GOOD GAMES ............................................104

GOOD GAMES ............................................104

GOODYEAR AUTOCARE ..............................84

GOOP GUYS .................................................86

GOT ONE FRANCHISING PTY LTD .............104

GOT ONE FRANCHISING PTY LTD .............104

GRACE WEBSTER RECRUITMENT ...............90

GRAHAMS GARDEN CARE ..........................99

GRAHAMS HOME CLEANING CARE ............88

GRANITE TRANSFORMATIONS ....................86

GRANT THORNTON ...................................116

GRECH PARTNERS SOLICITORS ...............122

GREY ARMY MANAGEMENT ........................98

GRILL’D – HEALTHY BURGERS ....................93

GRIP GUARD ................................................86

GROUP SEVEN FRANCHISING ...................120

GSM LAWYERS ..........................................122

GUTTER-VAC ................................................98

H&R BLOCK ..................................................82

HAARSMA LAWYERS .................................122

HAINES NORTON CHARTERED ACCOUNTANTS ..........................................116

HAIR 4 BRIDES .............................................85

HAIRCHOICE ..............................................104

HAIRDRESSERS ON THE MOVE ................100

HAIRHOUSE WAREHOUSE ..........................97

HAIRHOUSE WAREHOUSE ........................104

HALL & WILCOX .........................................122

HARCOURTS .............................................102

HARDWARE2SITE .........................................86

HARRY’S CAFÉ DE WHEELS PTY LTD .........92

HARVEY WORLD TRAVEL .........................105

HAYES KNIGHT ...........................................116

HEAD MARKETING .....................................117

HEALTH & SAVINGS....................................104

HEALTHY HABITS .........................................96

HEALTHY INSPIRATIONS ..............................97

HELEN O’GRADY CHILDREN’S DRAMA ACADEMY ....................................................90

HENNY PENNY HATCHING ..........................88

HERBERT GEER .........................................122

HERTZ AUSTRALIA .....................................102

HEY DEE HO MUSIC .....................................90

HI HO CLEAN AND GARDEN ........................99

HIDOW AUSTRALIA ......................................97

HILL ROGERS SPENCER STEER ................120

HIP POCKET WORKWEAR & SAFETY ........105

HIRE A HUBBY .............................................98

HIRE A TRADESMAN ....................................86

HIRE FOR BABY .........................................102

HOG’S BREATH CAFÉ ..................................93

HOLDING REDLICH LAWYERS ...................122

HOME ICE CREAM .....................................100

HOME INSTEAD SENIOR CARE ....................98

HOME SERVICE PROFESSIONALS ..............98

HORSELAND ..............................................104

HOSEMASTERS INTERNATIONAL ..............100

HOTONDO HOMES ......................................86

HOUSE .......................................................104

HOUSEWORK HEROES ................................98

HOWARDS STORAGE WORLD ...................104

HR COACH ...................................................87

HUDSONS COFFEE ......................................92

HUNGRY JACK’S ..........................................96

HUNT & HUNT ............................................122

HUSH PREPAID ............................................89

HWL EBSWORTH LAWYERS ......................122

HYDRODOG MOBILE DOG GROOMING ....101

HYDROKLEEN ..............................................88

I WISH A…MOBILE HAIRDRESSER ..............97

IBALANCE BUSINESS INSTITUTE .................87

IBS INFOTECH ............................................118

IGA ..............................................................104

IMPRESSIONABLE KIDS ...............................88

IN.CUBE8R GALLERY .................................104

INBLOOM FLORIST .....................................104

INDEPENDENT PROPERTY INSPECTIONS .............................................102

INDIA AT HOME ............................................95

INFORMATEL .............................................117

INK ON THE RUN ........................................100

INKSPOT .....................................................101

INSITE DATA SOLUTIONS ...........................124

INSPECT MY HOME......................................86

INSURANCE MADE EASY ...........................120

INTELLIGENT ACCOUNTS ............................82

INTERNATIONAL COLLEGE OF HOTEL MANAGEMENT ...........................................124

INXPRESS .....................................................87

IP SOLUTIONS INTERNATIONAL ................118

IVAN POOLE LAWYERS ..............................122

IVENT SERVICES ........................................117

J J RIBA & COMPANY SOLICITORS ...........122

JAMAICA BLUE CAFE ...................................92

JAMES’ HOME SERVICES ............................88

JANI-KING AUSTRALASIA ............................88

JAN-PRO CLEANING SYSTEMS ...................88

JAX TYRES ...................................................84

JAZZ CLEANING ...........................................88

JC UNIQUE BEAUTY AND LASER CLINIC ....85

JESTERS .......................................................96

JETSET TRAVELWORLD GROUP................105

JETTS FITNESS 24/7 ....................................98

JIGSAW SALES, MARKETING AND TRAINING ....................................................124

JIM’S ANTENNA’S ......................................105

JIM’S ANTENNAS .........................................98

JIM’S BATH RE-SURFACING ........................98

JIM’S BIN CLEANING ....................................88

JIM’S BLIND CLEANING ...............................88

JIM’S BUILDING INSPECTIONS ....................86

JIM’S BUILDING MAINTENANCE ..................86

JIM’S CAR CLEANING ..................................84

JIM’S CARPET CLEANING ............................88

JIM’S CLEANING ..........................................88

135

JIM’S COMPUTER SERVICES .......................89

JIM’S DIGGERS ............................................86

JIM’S ELECTRICAL .....................................105

JIM’S FENCING .............................................86

JIM’S GLASS ..............................................105

JIM’S GLASS RESTORE AND PROTECT ......98

JIM’S MOWING .............................................99

JIM’S PAINTING ............................................86

JIM’S PAVING ...............................................86

JIM’S PERGOLAS .........................................86

JIM’S PEST CONTROL ...............................100

JIM’S PLUMBING ........................................105

JIM’S POOL CARE ......................................101

JIM’S PRESSURE CLEANING .......................88

JIM’S ROOFING ............................................86

JIM’S SECURITY DOORS ...........................105

JIM’S SKIP BINS .........................................102

JIM’S SOLAR ..............................................105

JIM’S TEST AND TAG ...................................90

JIM’S WINDOW CLEANING ..........................88

JIM’S WINDSCREENS ................................100

JIM’S BOOKKEEPING ...................................82

JIM’S DOG WASH .......................................101

JIM’S FINANCE PROFESSIONALS ................82

JIM’S TREES .................................................99

JOHN BRENNAN HAIR FRANCHISING .........97

JOHNNO’S CAMPER TRAILERS .................102

JSA MASSMEDIA ........................................120

JUMPING J-JAYS CASTLES & SLIDES .........88

JUST CUTS ...................................................97

JUST LASHES ..............................................85

K2 RECRUITMENT ........................................90

KANKLEAN ...................................................88

KARL CHEHADE DRY CLEANING .................89

KARMAN GROUP .......................................120

KEEN TO CLEAN GROUP .............................88

KELLS THE LAWYERS ................................122

KELLY AND CO LAWYERS..........................122

KELLY HAZEL QUILL LAWYERS PTY LTD ...122

KELLY SPORTS...........................................104

KEMP STRANG LAWYERS .........................122

KENKLEEN WINDOW CLEANING .................88

KFC ...............................................................96

KICK! JUICE BARS ........................................95

KIDS KORNER ..............................................90

KIDZ LIDZ HAIR SALONS ..............................97

KIESER TRAINING CENTRES........................98

KINDY DANCE TIME .....................................88

KING INSURANCE BROKERS .....................120

KING OF THE PACK ...................................104

KINGS .........................................................101

KIP MCGRATH EDUCATION CENTRES .......90

KLEENIT ........................................................88

KOALA KRANE ...........................................105

KWIK KERB ...................................................99

KWIK KOPY AUSTRALIA .............................101

LA PORCHETTA ............................................94

LAC LAWYERS SERVICE ............................122

LAS OLAS .....................................................95

LASER PLUMBING AND ELECTRICAL ..........86

LASERDERM SKIN FITNESS CENTRE ..........98

LATTE CARTELLE .........................................92

LATTOUF HAIR SPA ......................................97

LAUBMAN AND PANK ................................104

LAVA CARTS .................................................92

LCL FUN LANGUAGES .................................90

LEADERSHIP MANAGEMENT AUSTRALIA ...90

LEASEEAGLE ..............................................118

LEASING INFORMATION SERVICES ..........118

LEDGERS BOOKKEEPING ............................82

LEIGH ADAMS LAWYERS ...........................122

LENARD’S .....................................................95

LEWIS HOLDWAY LAWYERS ......................122

LIGHTSOUNDS ............................................90

LINDA ALLEN FITNESS .................................98

LINK BUSINESS FRANCHISING LTD...........118

LISTON LANDERS ......................................116

LISTON LANDERS ......................................120

LITERACY CIRCLE ........................................90

LITTLE KICKERS ...........................................88

LOCAL APPLIANCE RENTALS ....................102

LOCAL TREE CARE ....................................100

LOCK N LEAVE ...........................................100

LODHIA LAWYERS .....................................122

LOGIRO WEALTH SOLUTIONS ...................116

LOGOVISION ..............................................118

LOLLYPOTZ ..................................................98

LONELY PETS CLUB ...................................101

LOOKSMART ALTERATIONS ........................89

LORD OF THE FRIES ....................................95

LOVE COFFEE & CREPES ............................92

LOYALTY PRINT ..........................................101

LUXAFLEX – HUNTER DOUGLAS ...............104

LYNCH MORGAN LAWYERS ......................122

LYNN’S LEARNING .......................................90

MACPHERSON & KELLEY LAWYERS .........122

MACQUARIE FRANCHISE SYSTEMS..........120

MAD MEX FRESH MEXICAN GRILL ..............96

MADAM GLAMOUR ......................................85

MADE IN JAPAN .........................................104

MADGWICKS LAWYERS.............................122

MAESTRO HAIRDRESSING ..........................97

MAGGIES KITCHEN STORE .......................104

MAGIC HAND CARWASH .............................84

MAGNETITE WINDOW COVERS ...................98

MAIL BOXES ETC .........................................87

MAIL PLUS PTY LTD .....................................87

MAILBOX ECT (AUSTRALIA AND N.Z).........101

MAILPOST ....................................................83

MAN WHAT A FUSS ......................................85

MANNINGS AV ..............................................98

MARIES PIZZA ..............................................96

MARKET MINDS .........................................120

MARKETING AND BRANDING CENTRAL PLC ............................................117

MARRS CURTAINS, BLINDS & SHUTTERS .................................................100

MARS VENUS COACHING ............................90

MARSHALLS & DENT LAWYERS ................122

MARY RYAN’S ............................................104

MAS TAX ACCOUNTANTS ............................82

MASTER FRANCHISING .............................120

MASTER SCHOOL PORTRAITS ..................101

MASTERCARE FRANCHISING ......................88

MATCHBOX ................................................104

MATTHEWSFOLBIGG .................................122

MAXXAM COMPUTER SYSTEMS ...............121

MAYA MASALA .............................................94

MAYNARD IMAGING ...................................117

MBCONNEXIONS .......................................117

MBT FOOTWEAR ..........................................89

MCDONALD’S AUSTRALIA ...........................94

MCINNES WILSON LAWYERS ....................122

MCLAUGHLINS ...........................................122

MCLEAN DELMO ........................................116

MCMAHON FEARNLEY...............................122

MCW LAWYERS .........................................122

MEDIA M GROUP .......................................117

MEDIACOM AUSTRALIA .............................117

MEDIVET .....................................................101

MEGASEALED BATHROOMS .......................86

MERCURY MANAGEMENT SYSTEMS ........118

META MANAGEMENT SOLUTIONS ............124

METRO TILES .............................................104

METRODOGS .............................................101

MEYER VANDENBERG LAWYERS ..............122

MICHEL’S PATISSERIE ..................................92

MICHELS WARREN ....................................117

MICRONET SYSTEMS ................................121

MIDAS AUTO ................................................84

MIDDLETONS .............................................122

MILLS OAKLEY LAWYERS ..........................122

MILPOST POSTIE NETWORK SYDNEY PTY LTD ........................................................89

MIL-TEK WASTE SOLUTIONS .......................87

MILWARD DORAN ......................................118

MINC SERVICES ...........................................98

MIND ATLAS ...............................................124

MIND GAMES .............................................104

MINI MAESTROS ..........................................88

MINICARDS ..................................................83

MINIT AUSTRALIA PTY LTD – MISTER MINIT .............................................104

MINTER ELLISON LAWYERS ......................122

MINUTEMAN PRESS...................................101

MISTER PLY&WOOD .....................................86

MITCHELL COMMUNICATION GROUP .......117

MLN - MOBILE LAPTOPS AND NOTEBOOKS ..............................................104

MOBILE FILTRATION SERVICES .................100

136

INDEX

MOBILE HOSEFIXERS ................................100

MOBILE PLASTIC & VINYL REPAIRS.............84

MOBILE TEST AND CALL .............................90

MOEVENPICK ICE CREAM ...........................94

MORGAN LEWIS ATTORNEYS ...................123

MORTGAGE CHOICE....................................82

MORTGAGE HOUSE .....................................82

MOVIEMATE AUSTRALASIA .......................105

MPM MARKETING SERVICES ....................118

MR JAFFLE ...................................................95

MR RENTAL ................................................102

MR WOW ......................................................88

MRS FIELDS .................................................95

MTM MOBILE TRAINING ...............................90

MUFFIN BREAK ............................................91

MUFFIN BREAK BAKERY CAFE ....................92

MULTIWEST PAVE .......................................100

MURFETT LEGAL ........................................123

MURRAY PEST & WEED CONTROL..............98

MUSCLE BEACH ..........................................98

MUZZ BUZZ ..................................................92

MY BELLY .....................................................98

MyAFSA (AUSTRALIAN FRANCHISE SUPPORT ALLIANCE) .................................120

MYO ..............................................................96

MYWHITESMILE............................................85

NANDO’S AUSTRALIA ..................................94

NANDO’S .....................................................96

NANOTEK CAR CLEANING...........................84

NARELLAN POOLS .....................................101

NATIONAL AUSTRALIA BANK .....................118

NATIONAL FRANCHISE INSURANCE BROKERS (NFIB) .........................................120

NATIONAL SALES ACADEMY .....................124

NATRAD RADIATORS & AUTO AIR................84

NEC ............................................................121

NEILL BUCK & ASSOCIATES ......................120

NETCOMM ..................................................121

NETSTARTER PTY LTD ...............................121

NETWORK CAR & TRUCK RENTALS ..........102

NEW LEVEL PERSONAL TRAINING STUDIOS .......................................................98

NEW LIFE REPAIR SERVICES .......................84

NEW ZEALAND NATURAL ............................95

NICOLE LEGGAT AND ASSOCIATES ..........123

NIGHTOWL CONVENIENCE..........................95

NIGHTOWL CONVENIENCE........................104

NISSAN MOTOR COMPANY .........................84

NO WET WATERLESS CARCLEAN ...............84

NOODLE BOX ...............................................96

NOQ MOBILE ORDERING ...........................121

NORMAN CONNELL ADVERTISING ...........117

NORTON ROSE ..........................................123

NOSE TO TAIL DOGWASH .........................101

NOVUS AUSTRALIA ......................................84

NRG LEGAL ................................................123

NUMBERWORKS’NWORDS AUSTRALIA .....90

NUTSHACK - C/O FRANCHISED FOOD COMPANY ....................................................95

OCEAN MASTER INTERNATIONAL ...............96

OE DESIGN .................................................121

OLIVER’S REAL FOOD ..................................96

OMC CONNECT .........................................117

OPORTO FRANCHISING ...............................96

OPPOSITE LOCK ..........................................84

OPSM .........................................................104

OPTIMUM ASSURANCE GROUP ................116

ORDERMATE ..............................................123

ORDERMATE ..............................................124

ORDIUM ......................................................120

ORGANISE INTERNET ................................117

ORIENTAL TEAHOUSE ..................................94

OUTBACK JACKS BAR & GRILL ...................94

OUTSIDE CONCEPTS ...................................98

OVEN FAIRY ..................................................88

OVENCLEAN .................................................88

OVENU ..........................................................88

OZ DESIGN FURNITURE .............................104

OZERENTALS .............................................102

OZSPY ........................................................104

OZZY TYRES .................................................84

PACE LAWYERS .........................................123

PACK & SEND .............................................104

PACNET ......................................................118

PALEO CAFÉ .................................................92

PAMPERED PUP .........................................101

PANAROTTI’S ...............................................94

PARADISE FRESH .........................................95

PARADISE SHADE UMBRELLA’S ..................98

PARAFFINE .................................................104

PARASERVE CLEANING SERVICES .............88

PARASOL EMT ............................................124

PARTY PLUS .................................................91

PASTAGOGO ................................................96

PAWS PET SITTERS....................................101

PCL LAWYERS ...........................................123

PEDDERS SUSPENSION ..............................84

PEOPLEINSITE ...........................................121

PEOPLOGICA PTY LTD ...............................124

PERFECTLY MAID .........................................88

PERSONALISED PET ..................................101

PET CAFE ...................................................101

PET GOODS DIRECT ..................................101

PET MOBILE ...............................................101

PETS PARADISE .........................................101

PETSTOCK PTY LTD ...................................101

PFA CHARTERED ACCOUNTANTS .............116

PICK N SAVE AUSTRALIA .............................83

PIE FACE .......................................................92

PINSOURCE .................................................83

PIPER ALDERMAN ......................................123

PIRTEK FLUID SYSTEMS ..............................84

PITNEY BOWES SOFTWARE ......................124

PIXIFOTO & PORTRAIT PLACE ...................101

PIZZA CAPERS .............................................96

PIZZA HUT ....................................................95

PIZZA HUT ...................................................96

PIZZACUTTERS GOURMET PIZZA................96

PJK PARTY HIRE ..........................................91

PKF .............................................................116

PLATINUM ELECTRICAL CONTRACTORS ..105

PLAY INTERNATIONAL................................120

PLUS FITNESS 24/7 .....................................98

PMA SOLUTIONS .........................................87

POLE DIVAS ................................................102

POOLWERX ................................................101

POSTNET ......................................................87

POWERFRONT ONLINE SUCCESS ..............87

PRD NATIONWIDE PTY LTD ........................102

PRECIOUS CARGO ......................................88

PRECISION BADGES ....................................87

PREGGI BELLIES ..........................................98

PRESSE CAFÉ ..............................................93

PRETZOS RETAIL .........................................91

PRICE ATTACK............................................104

PRICE WATERHOUSE COOPERS ...............120

PRIMAL PANTRY...........................................95

PRISM SOLUTIONS ....................................121

PRISTINE WATER SYSTEMS ......................100

PROCAL .......................................................89

PROFESSIONAL ADVANTAGE ....................118

PROFESSIONAL ADVANTAGE SERVICE .....121

PROFESSIONAL OUTSOURCE SOLUTIONS ................................................121

PROFESSIONALS SERVICE CENTRE LTD .............................................................102

PROMOTEM ...............................................117

PROTECT-A-WINDOW ..................................86

PROVENDER VENDING ..............................105

PURATAP PTY LTD ........................................89

PURE HEALTH CLUBS ..................................98

PURE+NATURAL...........................................96

PUREPROTECT ............................................99

PWX AUSTRALIA ........................................121

PY FENCING .................................................86

QUEST SERVICED APARTMENTS .............102

QUICK COLOURPRINT.COM.AU .................101

R&W REAL ESTATE .....................................102

RAINE & HORNE .........................................102

RAMP HOLDINGS .......................................118

RAMS HOME LOANS ....................................82

RAW ENERGY CAFÉ’ ....................................93

RAY WHITE REAL ESTATE ..........................102

REACH LOCAL ...........................................121

READ AND EXCEED PTY LTD .......................90

READY STEADY PRINT ...............................101

REAL ESTATE INVESTAR ............................102

REALESTATE IT ...........................................121

RECRUITMENT COACH ................................87

RED BUILDING..............................................86

RED CHIP LAWYERS ..................................123

137

RED ROCK NOODLE BAR ............................96

RED ROOSTER .............................................96

REDCAT PTY LTD .......................................123

REDCAT PTY LTD .......................................124

REDCLEAN ..................................................88

REFACEIT ......................................................99

REFUND GROUP ..........................................82

RELIANCE ROOF RESTORATIONS ...............99

RELOAD CONSULTING ...............................118

RENT THE ROO ..........................................102

RESI MORTGAGE CORPORATION ...............82

RESICERT PROPERTY INSPECTIONS ........102

RESIDENTIAL GARAGE DOORS ...................86

RESULTS IN BUSINESS INSTITUTE ..............87

RESULTS LASER CLINIC ..............................85

RESUMEONE.COM.AU .................................90

RESUMES FOR RESULTS PTY LTD ..............90

RESURG GROUP ........................................120

RETAIL E-VIRONMENT PTY LTD .................120

RETAIL E-VIRONMENT PTY LTD .................124

RETAIL EXPRESS ........................................123

REVIVE PROJECTS FRANCHISE MARKETING ...............................................120

REVOLUTION CD ........................................104

RIDDELL CLARE CONSULTING ..................121

RISK STRATEGIES ......................................124

ROBBINS WATSON ....................................123

ROBERT JAMES SOLICITORS ....................123

ROBERTS LEGAL .......................................123

ROCKET SCIENCE STRATEGIC SERVICES ...................................................117

RODNEY WAYNE HAIRDRESSING ................97

ROOF SEAL ..................................................86

ROSE CORPORATE ....................................116

ROYAL COPENHAGEN ICE CREAM CONE CO. ..............................................................95

RP VENDING ...............................................105

RUSH HOUR AUSTRALIA PTY LTD ...............98

RUSSELL KENNEDY SOLICITORS..............123

RUST FREE (AUSTRALIA) .............................84

RYCO24•7 ...................................................84

S & K CANDY BUFFET BARS ........................91

SACO TECHNOLOGY .................................121

SACO TECHNOLOGY ...................................89

SAFETYQUIP ...............................................105

SALON EXPRESS .........................................97

SALSA’S FRESH MEX GRILL ........................96

SANDPIT PHOTOS ......................................101

SARPINO’S PIZZERIA ...................................96

SCHNITZ FRANCHISING PTY LTD ................96

SCROOZ .....................................................105

SELECT CLEANING ......................................84

SENIOR HELPERS – AUSTRALIA ..................99

SENOR PAELLA CATERING ..........................91

SERVICE INTEGRITY ...................................118

SEVEN SEAS SEAFOOD CAFE .....................95

SHAPE SHOPFITTERS ...............................118

SHAVER SHOP ...........................................104

SHE FITNESS ................................................98

SHED BOSS ..................................................86

SHEDS N MORE .........................................104

SHERPA GROUP ........................................120

SHERPA SKIDS .............................................88

SHIFT 8 .......................................................123

SHINE HAND CAR WASH .............................84

SHINE IT STAINLESS ..................................100

SHINGLE INN CAFÉS ...................................93

SHOPINSURANCE.COM.AU .........................87

SIGN*A*RAMA .............................................105

SIGNS ON THE MOVE ................................105

SIGNWAVE ..................................................105

SILVER CHEF LTD .......................................118

SILVER CHEF LTD .......................................120

SIMPLY HELPING ..........................................99

SKEWERZ KEBABZ ......................................95

SLATER & GORDON ...................................123

SLEEPY’S ..................................................104

SMALL FISH BUSINESS COACHING ..........118

SMALL FISH BUSINESS COACHING ............87

SMALLPRINT ..............................................100

SMART OHS ...............................................124

SMART SAVER ..............................................83

SMARTLINE ..................................................82

SMITH & SONS RENOVATIONS & EXTENSIONS ................................................86

SNAP .........................................................101

SNAP FITNESS AUSTRALIA ..........................98

SNAP-ON TOOLS .......................................100

SNAP-ON TOOLS (AUSTRALIA) PTY LTD .....84

SNOOZE .....................................................104

SNOWGUM ................................................104

SOCCAJOEYS ..............................................88

SOCIAL MEDIA BUSINESS BOOSTERS .......87

SOFT STONE SCULPTURES ......................100

SOL HOME INPROVEMENTS........................99

SOLOMONS FLOORING .............................104

SOLUTIONS FRANCHISING GROUP ..........120

SOTHERTONS ............................................116

SOUTHERN CROSS CHAUFFEUR ..............100

SPANISH DOUGHNUTS ................................91

SPAR AUSTRALIA LIMITED ..........................95

SPECIALIST DOORS & WINDOWS ETC ........99

SPECSAVERS .............................................104

SPECTRUM ANALYSIS ...............................124

SPEEDLINER AUSTRALIA .............................84

SPORTSCO ................................................104

SPRAY PAVE AUSTRALIA .............................99

SPUDBAR .....................................................96

SSS BBQ BARNS .........................................94

ST SOFTWARE ...........................................121

ST. CLAIR PARTNERS .................................116

STACKS OF SNACKS ...................................89

STAIN BUSTERS CLEANING SERVICES .......89

STAR MART ................................................104

STARSHOTS GLAMOUR PHOTOGRAPHY .101

STAYCLEAN HANDS PTY LTD ......................87

STEAMATIC AUSTRALIA ...............................89

STEP INTO LIFE ............................................98

STEPHENS LAWYERS & CONSULTANTS ...123

STOCKDALE & LEGGO ...............................102

STORE FINDER ...........................................121

STORYBOOK COTTAGES .............................86

STRATHFIELD .............................................104

STRUDDY’S SPORTS .................................104

STUDIO RED ...............................................118

STUFFLERS FRANCHISES PTY LTD .............98

STYNES DIXON LAWYERS .........................123

SUBWAY® RESTAURANTS ..........................96

SUCCESS TAX PROFESSIONALS .................82

SUMOSALAD ................................................95

SUMOSALAD ................................................96

SUNBELT BUSINESS BROKERS ..................87

SUNSHINE KEBABS .....................................96

SUPANEWS ................................................104

SUPER SHOWER SEAL ................................99

SUPERFINISH EXPRESS ..............................84

SUPERGEEK.COM.AU ..................................89

SUPERIOR SERVICE ...................................124

SUSTAINABLE DIRECTIONS .........................86

SWAAB ATTORNEYS ..................................123

SWEAR WORDS .........................................117

SWIFTPOS ..................................................123

SWIMART....................................................101

SYRON .......................................................121

TABATINGA ...................................................88

TACO BILL MEXICAN RESTAURANTS PTY LTD ........................................................94

TAKE 3 ........................................................105

TALBOT OLIVIER LAWYERS .......................123

TAMAWOOD HOMES ....................................86

TAPS’N TOILETS ...........................................99

TASTY THAI ..................................................96

TASTY TRUCKS ..........................................100

TAXASSIST ....................................................82

TELCOINABOX ............................................105

TELECHOICE ..............................................105

TERMICAM ..................................................99

TESTEL .......................................................105

THE ATHLETE’S FOOT AUSTRALIA ............105

THE BANNER LADY ....................................117

THE BARF SHOP ........................................101

THE BEST OF ...............................................83

THE BIG PADDLE CO ....................................86

THE BOOKKEEPING NETWORK ..................82

THE CHEESECAKE SHOP ............................95

THE CHEESECAKE SHOP PTY LTD ..............91

THE CHOCOLATE ROOM .............................93

THE COFFEE CLUB ......................................93

THE COFFEE EMPORIUM .............................93

THE COMPLETE GARDEN ..........................105

THE COMPUTER MARKET ...........................89

138

INDEX

THE CONCRETE CUTTER ............................86

THE CONFECTIONERY & PARTY SHOP .....105

THE CONTACT GROUP ................................87

THE CORPORATE WRITER .........................118

THE COUNTRY BREWER ...........................105

THE CREPE CAFÉ .........................................96

THE DRUG DETECTION AGENCY ................90

THE DRUG DETECTION AGENCY ..............105

THE E TEAM .................................................98

THE EDGE CORPORATE STRATEGIES .......117

THE FAIRIES CONCEPT STORES .................88

THE FRANCHISE INSTITUTE.......................120

THE FRANCHISE SHOP ..............................120

THE FRENCHAMS GROUP .........................102

THE GOLDEN ROAST .................................100

THE INK SHOP ...........................................105

THE INTERFACE FINANCIAL GROUP ...........83

THE IRONING ELF ......................................100

THE LEATHER & VINYL DOCTOR .................84

THE MATTRESS SUPERMARKET ...............105

THE MINDERS ..............................................99

THE MINDERS TOTAL BUILDING & GARDEN CARE ...........................................100

THE MISSING LINK NETWORK INTEGRATION .............................................121

THE REAL LEARNING EXPERIENCE ...........124

THE REAL LEARNING EXPERIENCE .............90

THE REALISE GROUP ................................118

THE RETAIL DOCTOR .................................120

THE SHED COMPANY ..................................86

THE SYDNEY COFFEE SCHOOL ................124

THE TARTAN GROUP .................................116

THE TIMBER DOCTOR ...............................100

THE TYRE FACTORY ....................................84

THE UNFAIR ADVANTAGE ............................87

THEOBROMA ..............................................94

THEOBROMA CHOCOLATE LOUNGE ..........93

THEXTON ARMSTRONG ..............................87

THINKING AUSTRALIA ................................121

THOMSONS LAWYERS ..............................123

THRIFTY CAR RENTAL ...............................102

THRIVE PROMOTIONAL PRODUCTS & CORPORATE GIFTS .................................117

THYNNE & MACARTNEY ............................123

TILE MART ..................................................105

TILE RESCUE ................................................99

TIMBER DOCTOR .........................................99

TIMEZONE AUSTRALIA .................................90

TINT A CAR ...................................................84

TONER ACTION WESTERN AUSTRALIA .......87

TOOHEY REID CHARTERED ACCOUNTANTS ..........................................116

TOOLFORCE ...............................................100

TOP SNAP .................................................102

TOSCANIS CAFÉ BAR AND RESTAURANT ...94

TOTAL IMAGE GROUP ................................117

TOTAL MARKETING ....................................117

TOTAL TOOLS ..............................................84

TOTAL TOOLS ............................................105

TOTALSPAN ..................................................86

TOUCH UP GUYS .........................................84

TOWFIX ........................................................84

TRADE BOOKS BOOKKEEPING .................116

TRAMPOLINE GELATO .................................95

TRAXION TRAINING ....................................120

TRAXION TRAINING ....................................124

TRAXX CONSTRUCTION PRODUCTS ..........86

TRESSCOX LAWYERS ................................123

TRIOS WRAPS ..............................................97

TROPICAL PLANT RENTALS ......................102

TSG FRANCHISE MANAGEMENT PTY LTD ......................................................105

TT GROUP COMMUNICATIONS .................121

TU PROJECTS ............................................118

TUTTI FRUTTI ................................................95

TWINKLE TOE BABY HAND & FEET SCULPTURES ...............................................88

ULTRA TUNE ................................................85

UNITED HOME SERVICES ............................99

UNITED PETROLEUM .................................105

UNIVERSAL APPROACH ............................117

UNSCRATCH THE SURFACE ........................86

URBAN BURGER ..........................................97

UTICOLOR ....................................................85

V.I.P. HOME SERVICES .................................89

V.I.P. HOME SERVICES .................................99

VABY’S MEDITERRANEAN GRILL .................94

VAN GO COFFEE & JUICE ............................95

VAST INTERIORS ........................................105

VICTORY BLINDS .........................................99

VIP CAR CARE ..............................................85

VIP LIGHTING ...............................................86

VISION ALLIANCE .......................................119

VISION ALLIANCE .......................................120

VISION ALLIANCE .........................................87

VISION PERSONAL TRAINING ......................98

VISUAL UNITY .............................................117

VMBIZ ...........................................................87

VOYAGES – ULURU MEETING PLACE ........119

WAIVESTAR GROUP ....................................83

WALKER WAYLAND (WA) PTY LTD .............116

WALKERS PARTY HIRE ................................91

WASABI WARRIOR .......................................95

WEBSITEGURUS ..........................................99

WEEDING WOMEN .....................................100

WENDY’S SUPA SUNDAES ..........................97

WENDY’S MUSIC ..........................................90

WESTPAC ..................................................118

WESTPAC BANKING CORPORATION .........118

WET-SEAL MANAGEMENT PTY LTD .............86

WHAT SCRATCH?.........................................84

WHIRLWIND PRINT .....................................123

WHK HORWATH .........................................116

WILD CAKTUS ..............................................94

WILD CARDS & GIFTS ................................105

WILLIAM ANGLISS INSTITUTE ....................124

WIRED & WIRELESS SOLUTIONS INTERNATIONAL .........................................121

WISEWOULD MAHONY ..............................123

WOKINABOX .................................................97

WOOLLAM CONSTRUCTIONS ...................119

WORKOUT WORLD ....................................105

WORLD OF MATHS ......................................90

WORLDWIDE ONLINE PRINTING ................101

WRAY ORGANICS .........................................95

XOCOLATI .....................................................93

XPRESSO DELIGHT PTY LTD .......................98

XPRESSO MOBILE CAFE ..............................93

XPRESSO MOBILE CAFE ............................100

XQUISITO .....................................................97

XXX SECURITY SERVICES ..........................124

YARRA VALLEY FARMS ................................95

YARRA VALLEY FARMS ..............................100

YELLOW EXPRESS .......................................87

YELLOW EXPRESS .......................................89

yes’ OPTUS SHOP ......................................105

YOGA BUGS AUSTRALIA .............................88

YONG REAL ESTATE ..................................102

YOUR HOME SERVICES ...............................99

YOUR LOCAL TRADESMAN .........................99

ZAMBRERO ..................................................94

ZARRAFFA’S COFFEE ...................................93

ZING AUSTRALIA ........................................117

NEW ZEAlAND0800 2 FIX IT ...............................................106

0800 SUNSHADE ........................................111

1PLACE LIMITED ........................................126

A J PARK ....................................................126

AA AUTO SERVICE & REPAIR .....................106

ABACUS MATHS ACADEMY LTD ................108

ABC BUSINESS BROKERS .........................125

ACARDO WORKPLACE SAFETY SUPPLIES ...................................................107

ACCESSMAN ..............................................106

ACTIONCOACH ..........................................107

ADEN FRANCHISE GROUP ........................106

ADVANCE FRANCHISE SYSTEMS ..............113

ADVANCE INTERNATIONAL ........................107

AERIAL MASTER .........................................106

AFFILIATED BUSINESS CONSULTANTS LTD .............................................................126

ALU RESTORE ............................................111

AMAC ........................................................108

AMAZING CLEAN NEW ZEALAND ..............108

ANCHOR FRANCHISE ................................109

ANCHOR FRANCHISE ................................111

ANTHONY HARPER LAWYERS ..................126

ANYTIME FITNESS ......................................111

ANZ .............................................................125

ANZ .............................................................125

ANZ BANK ..................................................125

139

APEX GENERAL LIMITED ............................126

APOLLO .....................................................125

APPARELMASTER ......................................107

ARCHGOLA ................................................112

ARMSTRONG SMARTER SECURITY ..........107

ASB .............................................................125

ASB .............................................................125

ASB BUSINESS BANKING ..........................125

ASCO AGMEN-SMITH LAWYERS ...............126

AT YOUR REQUEST ....................................111

AUSSIE FARMERS DIRECT .........................109

AUSTVENDING PTY LTD .............................113

AUTO ONE ..................................................106

AVIS RENTAL ..............................................113

BABY ON THE MOVE .................................108

BAKERS DELIGHT ......................................109

BALDWINS ..................................................126

BANK OF NEW ZEALAND ...........................125

BANK OF NEW ZEALAND ...........................125

BANNISTER & VON DADELSZEN ...............126

BARK BUSTERS .........................................112

BARLEY INSURANCE .................................126

BARLEY INSURANCES LIMITED .................125

BATHROOM DIRECT...................................111

BATHROOM WAREHOUSE .........................113

BB’S CAFÉ ..................................................110

BBX MANAGEMENT ...................................107

BDO ............................................................125

BDS CHARTERED ACCOUNTANTS ............125

BEDPOST ...................................................113

BELL GULLY ...............................................126

BELLA VISTA ACCOMODATION..................112

BEST WESTERN .........................................112

BETTA RENTAL CARS.................................113

BETTER BUSINESS INSTITUTE ..................125

BEVINCO ....................................................107

BIG PADDLE COMPANY .............................107

BIN INN RETAIL GROUP .............................113

BLACK FOREST WAFFLE HUT ...................111

BNZ .............................................................125

BOOKENDS LTD .........................................109

BOOKENDS NEW ZEALAND.......................108

BOTHERWAY LEGAL ..................................126

BOTTING LEGAL .........................................126

BREAKERS CAFÉ & BAR ............................110

BREATHE LIFE LIMITED ..............................126

BRUMBY’S GO! ..........................................109

BRUMBY’S BAKERIES LIMITED ..................109

BURGER WISCONSIN ................................111

BURGERFUEL .............................................111

BUSINESS NETWORK INTERNATIONAL ....125

BUSY BEE CLEANING SERVICES ..............108

BUSY BOOKKEEPING ................................106

CACI ...........................................................106

CACI ...........................................................111

CAD PARTNERS .........................................125

CAD PARTNERS .........................................107

CAFÉ BOTANNIX .........................................110

CAFE2U NZ PTY LTD ..................................110

CAL SYSTEMS ............................................106

CARSON FOX BRADLEY ............................126

CARTRIDGE WORLD ..................................109

CASH CONVERTERS ..................................106

CASH CONVERTERS LTD ...........................113

CASHBOX ...................................................113

CDQ COMMUNICATION DESIGN ...............125

CDQ COMMUNICATION DESIGN LTD ........126

CEILING MASTER .......................................108

CENTRAL LANDSCAPE & GARDEN SUPPLIES ...................................................106

CENTRAL LANDSCAPE & GARDEN SUPPLIES ...................................................112

CHARTIS .....................................................126

CHESTER GRAY CHARTERED ACCOUNTANTS LTD ...................................125

CHIPMONKS PLAYLAND & CAFÉ ...............108

CHOCOLATERIA™ SAN CHURRO .............110

CIVIC VIDEO ................................................113

CLEAN PLANET FRANCHISE LTD ...............108

CLEANCORP FRANCHISE SYSTEM ...........108

CLEANTASTIC COMMERCIAL CLEANING ..108

CLUB PHYSICAL ........................................111

COBB & CO ................................................110

COFFEE CULTURE ......................................110

COLLIERS INTERNATIONAL .......................125

COLORGLO INTERNATIONAL ....................106

COLOURPLUS ............................................113

COLUMBUS COFFEE..................................110

COMPLETE FIRST AID SUPPLIES ...............107

COMPUTER SOLUTIONS SALES & SERVICE ..................................................109

COMPUTER TROUBLESHOOTERS ............109

CONTACT ROCKGAS .................................111

CONTOURS ................................................111

COOKIE TIME .............................................111

COOKRIGHT KITCHEN SERVICES .............108

COOLSPOT UNLIMITED .............................113

COOLTIME ..................................................106

COOLTIME LTD ...........................................107

COOLTIME LTD ...........................................111

COONEY LEES MORGAN ...........................126

CORPORATE CABS ....................................107

CREATV ......................................................125

CREST COMMERCIAL CLEANING LTD.......108

CRESTCLEAN .............................................107

CREW CUT .................................................112

CREWCUT ..................................................109

CROWE HORWATH ....................................125

CUMULO9 ..................................................125

CUTSHOP ...................................................106

DANIEL HUNT & ASSOCIATES ...................125

DAVENPORTS HABOUR LAWYERS ...........126

DECK AND FENCE PRO .............................106

DEIRDRE WATSON, BARRISTER ................126

DESIGN IMPORTANCE ...............................108

DIAMOND FUSION ......................................106

DIGITAL FISHBOWL ....................................125

DISTRIBUTION INTERNATIONAL ................108

DOLLAR VALUE ..........................................113

DOMINO’S PIZZA ........................................111

DONUT KING ..............................................111

DONUT KING NZ.........................................111

DREAM DOORS ..........................................106

DRI WASH ‘N GUARD .................................106

DRIVING MISS DAISY .................................112

DUNCAN COTTERILL LAWYERS ................126

DVDNOW KIOSKS ......................................113

DYMOCKS ..................................................113

EC CREDIT CONTROL ................................125

ECO INSULATION .......................................111

ECOMIST ....................................................108

ECOTEC SYSTEMS ....................................112

EGG MATERNITY ........................................113

EMBROIDME ...............................................108

ENABLEME LTD ..........................................106

ENVIRO CLEAN & RESTORATION ..............109

ENZED ........................................................106

ESQUIRES COFFEE HOUSE .......................110

EVEREST GROUP LTD ................................126

EXCEED HOME NETWORK ........................106

EXCEED HOME NETWORK ........................111

EXPRO ........................................................125

EXTREME AUTOMOTIVE PARTS DISTRIBUTORS ...........................................106

FASTWAY COURIERS NZ ............................108

FIBRENEW ..................................................112

FIFO CAPITAL .............................................106

FINAL TOUCH .............................................106

FIREWATCH LIMITED ..................................107

FIRST CLASS ACCOUNTS ..........................106

FIX IT BUILDING SERVICES ........................107

FIXIT BUILDING SERVICES .........................111

FLETCHER ALUMINIUM ..............................107

FLO2CASH .................................................108

FLOORING DESIGN LTD .............................107

FLOORING DESIGN LTD .............................111

FOOT MECHANICS .....................................111

FOOTLOOSE ...............................................113

FOREVER GREEN .......................................111

FORTUNE MANNING LAWYERS .................126

FRANCHISE ACCOUNTANTS .....................125

FRANCHISE SOLUTIONS ............................126

FRANCHIZE CONSULTANTS ....................126

FRASER POWRIE BARRISTERS & SOLICITORS ...............................................126

FREEDOM COMPANION DRIVING SERVICES ...................................................111

FREEDOM COMPANION DRIVING SERVICES ..................................................112

FRITZ WEINERS ..........................................111

FRUIT WORLD ............................................111

FRUIT WORLD ............................................111

140

INDEX

FURNITURE COURT ...................................113

GAZE BURT LAWYERS ...............................126

GCA LAWYERS ...........................................126

GEEKS ON CALL ........................................109

GEEKS ON WHEELS ...................................109

GEO OP ......................................................125

GIBSON SHEAT LAWYERS .........................127

GJ GARDNER .............................................107

GLAISTOR ENNOR .....................................127

GLOBAL SAFE NEW ZEALAND...................113

GLORIA JEAN’S COFFEES .........................110

GODFREYS .................................................113

GOLDEN NUTS FRANCHISING NZ LTD ......111

GOODWIN TURNER LAWYERS LTD ...........127

GOVETT QUILLIAM .....................................127

GRAFFITI DOCTOR .....................................108

GRANITE TRANSFORMATIONS ..................107

GRANT THORNTON NEW ZEALAND ..........125

GRAPHIC CAFÉ ..........................................126

GRASSHOPPER SOCCER ..........................108

GREEN ACRES ...........................................111

GREEN ACRES FRANCHISE GROUP .........109

GREEN CLEEN ...........................................109

GREEN DOOR COMMISSION FREE REAL ESTATE .......................................................112

GROUT PRO ...............................................109

GROUTPRO ................................................107

GROUTPRO ................................................112

GUTHRIE BOWRON ....................................113

HABITUAL FIX .............................................111

HAMMER HARDWARE ................................107

HANDY RENTALS .......................................113

HARCOURTS ..............................................112

HARDY’S HEALTH STORES ........................111

HARDY’S HEALTH STORES ........................113

HARMANS LAWYERS .................................127

HARRIS TATE ..............................................127

HARRISONS CARPET ONE ........................112

HARRISONS CARPET ONE ........................113

HARRISONS ENERGY SOLUTIONS ............112

HARVEY WORLD TRAVEL .........................113

HAYES KNIGHT LTD ...................................125

HELIUM WORK SEARCH ............................125

HELIUM WORK SEARCH ............................108

HERTZ ........................................................113

HESKETH HENRY .......................................127

HEWITT SCALETTI WATERS .......................125

HIRE A HUBBY ...........................................112

HOG’S BREATH CAFÉ ................................110

HOLLAND & BARRETT ...............................111

HOLLYWOOD BAKERY ...............................110

HOME INSTEAD SENIOR CARE ..................112

HOME PLUS ...............................................112

HONDA .......................................................106

HORIZON HOMES ......................................107

HOTONDO HOMES ....................................107

HUMITECH ..................................................108

HUMPHRIES ASSOCIATES LTD ..................125

HUMPHRIES ASSOCIATES LTD ..................106

HUNTER & CO ............................................127

HYDRAULINK ..............................................107

ICON COFFEE .............................................110

IMAGE CENTRE LIMITED ............................127

INNOVATIVE INTERIORS LTD ......................112

INSPIRED ACCOUNTANTS .........................125

INSPIRED LEARNING SYSTEMS.................125

INSPIRED LEARNING SYSTEMS.................126

INSULTECH GROUP ...................................112

IZARD WESTON ..........................................127

JACKSON RUSSELL ...................................127

JAMAICA BLUE NZ .....................................110

JAMES & WELLS INTELLECTUAL PROPERTY .................................................127

JAMES MARX HYPNOSIS ...........................111

JANI KING (NZ) LTD ....................................109

JELLYBEANS MUSIC NZ .............................108

JENNIAN HOMES .......................................107

JESTERS FRANCHISING ............................110

JESTERS PIES ............................................111

JET CLEANING SERVICES..........................109

JETTS FITNESS 24/7 ..................................111

JIM’S MOWING ...........................................112

JIM’S TEST & TAG ......................................108

JIM’S TEST AND TAG .................................112

JIM’S TREES & STUMP REMOVAL .............112

JONES LANG LASALLE ..............................125

JUMP SWIM SCHOOLS ..............................108

JUMPING BEANS INTERNATIONAL ............108

JUST CABINS .............................................107

JUST CABINS LTD ......................................112

JUST CUTS .................................................106

JUST LOANS ..............................................106

K & B MANNINEN LTD ................................113

KEA KIDS CLUB ..........................................108

KEITH GOODALL & ASSOCIATES ...............125

KELLY SPORTS...........................................108

KENSINGTON SWAN ..................................127

KGA LIMITED ..............................................125

KINETIC ELECTRICAL .................................107

KITCHEN STUDIO .......................................107

KITCHENS REFRESHED .............................107

KIWIHOST ...................................................108

KIWIKRANE .................................................109

KWIK KERB .................................................112

LA PORCHETTA ..........................................110

LANDMARK HOMES NZ LTD ......................107

LASER ELECTRICAL GROUP .....................107

LASER PLUMBING......................................107

LATITUDE HOMES ......................................107

LAZERBIKE .................................................113

LCF FUN LANGUAGES ...............................109

LEADERSHIP MANAGEMENT .....................108

LENARD’S ...................................................111

LENNIE & ASSOCIATES ..............................125

LIFETIME DISTRIBUTORS ...........................109

LIME JUICE BAR .........................................111

LINK BUSINESS BROKERS ........................125

LINK BUSINESS BROKING LTD ..................126

LINK BUSINESS SERVICES ........................108

LIQUORLAND .............................................113

LITTLE KICKERS .........................................108

LJ HOOKER GROUP LTD ............................112

LJS FISH AND CHIPS RESTAURANT ..........110

LOCKWOOD HOMES .................................107

LOLLIPOPS PLAYLAND & CAFÉ .................108

LOLLIPOPS PLAYLAND & CAFÉ .................109

LOVEN ........................................................109

LUSH LASHES ............................................106

MACDONALD LEWIS LAW ..........................127

MACKY ROBERTON ...................................127

MAG & TURBO WAREHOUSE ....................106

MANDEVILLE MARKETING .........................108

MARKHAMS CLARKE CRAW ....................125

MARSHALL BATTERIES ..............................106

MATHZWISE ...............................................109

MATHZWISE LTD ........................................108

MAZDA NEW ZEALAND ..............................106

MCDONALDS RESTAURANTS NEW ZEALAND ...........................................110

MEDITERRANEAN FOOD WAREHOUSE .....110

MEDITERRANEAN FOOD WAREHOUSE .....111

MEGA CAFÉ ................................................110

MEGA SERVICES ........................................108

MEGA SERVICES FRANCHISE CONSULTANTS ...........................................126

MEGAZONE LASER GAMES .......................109

METICULOUS HOME SERVICES ................109

METICULOUS HOME SERVICES ................112

MEXICALI ....................................................110

MIDAS NEW ZEALAND ...............................106

MIKE PERO MORTGAGES ..........................106

MIKE PERO REAL ESTATE LIMITED ...........112

MINI TANKERS ............................................108

MINI TANKERS FUELS & OILS ....................106

MISTER MINIT .............................................113

MITRE 10 ....................................................107

MOBILE HAND CAR & MARINE GROOMING ................................................112

MODA LTD ..................................................107

MONEY CONCEPTS NEW ZEALAND..........108

MONTGOMERY CONSULTANTS LTD .........125

MOTIVITY FRANCHISING ............................106

MR FENCERS SYSTEMS LTD .....................107

MR PLUMBER .............................................107

MR RENTAL ................................................113

MR WHIPPY ................................................111

MUFFIN BREAK ..........................................110

MY GYM .....................................................108

MYHR LTD ..................................................126

NAKED POOL COMPANY LTD ....................107

NATIONAL BANK OF NEW ZEALAND .........125

141

NAVIGATION HOMES ..................................107

NEED A NERD ............................................108

NEED A NERD ............................................109

NEW YORK DELI .........................................110

NEW ZEALAND HEAT PUMPS ....................107

NEW ZEALAND HOME LOANS ...................106

NEW ZEALAND NATURAL ICE CREAM .......111

NEW ZEALAND NATURAL ICE CREAM .......111

NEW ZEALAND POST & KIWIBANK ............106

NEW ZEALAND POST LIMITED ...................108

NIGHT ‘N DAY FOODSTORES ....................113

NIGHT’N DAY FOODSTORES .....................111

NOT BIG ENOUGH .....................................111

NUMBER WORKS ’NWORDS .....................109

NUMBER WORKS N WORDS .....................108

NZ FLOORSANDING CO .............................107

OFFICE PRODUCTS DEPOT .......................108

OIL CHANGERS NEW ZEALAND ................106

ONLINE RESULTS .......................................127

OPORTO NEW ZEALAND ...........................111

PACIFIC SIMULATORS 2010 LIMITED .........109

PACK & SEND .............................................108

PALMERS ....................................................113

PALMERS GARDEN WORLD ......................112

PAPER PLUS ...............................................113

PARA RUBBER ...........................................113

PARALLEL DIRECTIONS .............................126

PARAMOUNT SERVICES ............................109

PEGASUS RENTAL CARS ...........................113

PIMP MY LAWN ..........................................112

PINKFIT .......................................................107

PIRTEK ........................................................106

PIT STOP ....................................................106

PIZZA HUT ..................................................110

PLACEMAKERS ..........................................107

PLUMB’IN ...................................................107

POOLWERX ................................................112

POSTSHOP KIWIBANK ...............................113

PRESTIGE HOME GROOMERS ..................109

PRINTING.COM ..........................................112

PROPERTY INDEPTH .................................112

PROTECTA GLASS LIMITED .......................108

PROVENDER NZ .........................................113

PURE PROTECT .........................................112

QJUMPERS .................................................108

QUEST SERVICED APARTMENTS (NZ) LTD ......................................................112

QUINOVIC PROPERTY MANAGEMENT ......112

RAINAWAY SPOUTING ON THE SPOT .......107

RAINAWAY SPOUTING ON THE SPOT .......112

RAINEY COLLINS ........................................127

RAPID LAWN ..............................................112

RAY WHITE REAL ESTATE ..........................112

RE/MAX NEW ZEALAND .............................112

REACH MEDIA NEW ZEALAND LTD ...........126

REALSURE THE HOUSE INSPECTORS ......112

REFRESH RENOVATIONS ...........................107

RENT-A-DENT .............................................113

RESUME ONE .............................................108

REZLAB GROUP HOLDINGS ......................107

RIPPED ORANGE ........................................126

ROBERT HARRIS CAFÉ ..............................110

RODNEY WAYNE ........................................106

SADDLERY WAREHOUSE ..........................113

SANDFIELD INFORMATION SYSTEMS .......126

SARAH PILCHER THE FRANCHISE LAWYER .....................................................127

SELECT CLEANING ....................................109

SELECTOR LTD ..........................................126

SELECTOR LTD ..........................................126

SHOE CLINIC ..............................................113

SIERRA COFFEE .........................................110

SIGNATURE HOMES ...................................107

SILVER CHEF LTD .......................................125

SIMPLICITY VENDING .................................113

SIMPLIFOOD ...............................................113

SIMPLY SQUEEZED ....................................109

SIMPLY SQUEEZED ....................................111

SIMPSON GRIERSON .................................127

SITEFINDERS ..............................................112

SKIDS – SAFE KIDS IN DAILY SUPERVISION LTD ......................................108

SMALL BUSINESS ACCOUNTING ..............106

SMALL BUSINESS ACCOUNTING ..............108

SMITHS SPORTS SHOES ...........................113

SNAP FITNESS 24/7 ...................................111

SNAP PRINTING .........................................108

SNAP PRINTING .........................................112

SNAP-ON TOOLS .......................................106

SNOREPRO NEW ZEALAND .......................111

SOFTWASH ................................................109

SPAGALIMIS ITALIAN PIZZERIA ..................110

SPECSAVERS NEW ZEALAND ...................113

SPEEDY SIGNS ...........................................108

SPOUTING ON THE SPOT ..........................107

SPYGLASS GROUP LIMITED ......................127

STAPLES RODWAY CHRISTCHURCH ........125

STAPLES RODWAY CHRISTCHURCH ........126

STEWART GERMANN LAW OFFICE ...........127

STIRLING SPORTS .....................................113

STORAGE BOX ...........................................113

STREETWISE COFFEE ................................110

STRETCH-N-GROW....................................108

SUBWAY .....................................................111

SUCKIE MOTO FRANCHISING LTD ............106

SUPER LIQUOR HOLDINGS .......................111

SUPER SHUTTLE ........................................108

SWIMART POOL & SPA SERVICES .............112

SWITCH BUSINESS ....................................126

TACKLEBOX ...............................................113

TAKE NOTE .................................................113

TASMAN INSULATION ................................107

TEETH WHITENING ASSOCIATES ..............106

TELCOINABOX ............................................108

THE 2 N’5 SHOP .........................................113

THE ATHLETES FOOT .................................113

THE BARN COMPANY ................................107

THE BUSINESS ENGINE .............................126

THE CHEESECAKE SHOP ..........................111

THE COFFEE CLUB ....................................110

THE COFFEE GUY ......................................110

THE COFFEE SHOT ....................................110

THE FISHMONGER SEAFOOD DELICATESSEN .........................................111

THE FRANCHISE COACH ...........................126

THE MEDIATOR ..........................................126

THE MOVING BOX GUY ..............................112

THE NATIONAL BANK OF NEW ZEALAND .125

THE NZ HOUSE INSPECTION COMPANY...112

THE ORIGINAL CALIFORNIA BURRITO COMPANY ..................................................110

THE PITA PIT ...............................................111

THE RADIO NETWORK ...............................127

THE SHOT MOBILE ....................................112

THE SWEETEST LITTLE CHOCOLATE SHOP ..........................................................113

THE TOUCH UP GUYS ...............................106

THE TRUSTY DELIVERY CO .......................109

THE WHEEL MAGICIAN LTD .......................106

THEXTON ARMSTRONG ............................108

TINT PRO ....................................................107

TONI&GUY ..................................................106

TOP SNAP ..................................................112

TOYWORLD ................................................113

ULTRA SCAN ..............................................112

UNITED VIDEO ............................................113

URBAN TURBAN NEW ZEALAND ...............111

URLICH MCNAB KILPATRICK .....................127

UVTEC ........................................................107

V.I.P. HOME SERVICES ...............................109

V.I.P. HOME SERVICES ...............................112

VALENTINES RESTAURANTS .....................110

VIDEO EZY ..................................................113

VITAL CARE LTD .........................................113

VITAL CARE NEW ZEALAND .......................108

W GARTSHORE LTD ...................................126

WALKER & CO ............................................127

WAXNLASER ..............................................106

WESTPAC ...................................................125

WESTPAC NEW ZEALAND..........................125

WESTPAC NEW ZEALAND..........................126

WET SEAL ...................................................107

WHATS UP HOUSE INSPECTIONS .............112

WHK ...........................................................125

WHOLLY BAGELS & PIZZA .........................111

WINDOW TREATMENTS .............................112

XPRESSO DELIGHT ....................................110

YÖGG .........................................................111

YOUNG READ WOUDBERG LIMITED .........125

ZEALD WEBSITE DESIGN ...........................126

Notes

142

Put yourself in the picture.Get out of the rat race and into your own Cafe2U Mercedes Benz. Enjoy meeting people and making

money with the proven techniques of the world’s largest mobile coffee franchise.

Enjoy your work. Spend time with your family. Be your own boss!

coffee,tea...

and me!

1300 223 328 (AU)0508 004 388 (NZ)www.cafe2u.com

CAFE2U004

Cafe2U004_BusinessFranchiseMagazine_V1.indd 1 24/11/2013 10:12 pm

JOIN THE DREAM TEAM

We are looking for dynamic people who love dealing with others and are passionate about retailing.The Snooze brand has a strong history of over 30 years in retailing and has built a very solid franchise system.

We provide franchise partners with a stable platform to start their business and offer support across the entire business including:

Marketing and Promotional Support Product Development and Buying Power Proven operating system that includes comprehensive product and sales training

Business Management support from our on the ground field team Assistance in site selection and property negotiations Business finance available to approved applicants

Vendor finance now available*

*Available to approved applicants.

For more details visit snooze.com.au

or call Alistair Browne, our Franchise Network Development Manager

on 0427 401 169

It’s amazing what a little snooze can do.snooze.com.au

373358_SNOOZE_Franchisee_Press_ad_update.indd 1 13/12/13 2:52 PM

2015 Aus & NZ Business Franchise Directory

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Transcript of 2015 Aus & NZ Business Franchise Directory