2015. Answering the Phone Greeting “Thank you for calling swimsuitsforall where our favorite curve...
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Transcript of 2015. Answering the Phone Greeting “Thank you for calling swimsuitsforall where our favorite curve...
2015
Answering the Phone
Greeting“Thank you for calling swimsuitsforall where our favorite curve on a woman is her smile, my name is ___________, how may I help you today?”
Closing “Is there anything else I can do for you today? Thank you for shopping with swimsuitsforall.”
SWIM 2.0 and the Website
Front End - swimsuitsforall.com: Customer ordered wrong size or color Store credit not correct Redemption Codes not working New Order
Back End- SpeedOrder 2.0 Wrong item/color/size sent Defective Item received Package All replacement orders have to be placed on a hold and
sent to [email protected] to be released.
Make sure to verify billing information as well
Price Adjustments
Swimsuitsforall offers customers 15 days to receive a price adjustment on previously purchased items.
If a customer purchases an item within 15 business days of a special sale or promotion they are entitled to the adjusted price.
3rd Party Orders
Our 3rd Party affiliates are:• Amazon.com• One Stop Plus• Charming Shops (Lane Bryant, Fashion Bug,
Sonsi, Catherine’s)• Sears• Zulily• Haband/ Orchard • NoMoreRack• Ebay
Exchange Policy
In order for a customer to receive the free shipping on a new exchange order they must enter coupon code: EXSHIP for standard ground shipping.
If the customer is processing an international exchange they should use coupon code: INT50 for ½ of their international shipping.
An exchange CAN be price adjusted
Where the customer needs to put the new order number
International Exchange Information
Returns Policy
Returns are processed within 60 days of the ship date
1) They can use our attached return label for store credit or a credit card refund minus a $6.95 return fee
2) They can pay their own shipping cost for credit card refund
All returns by the warehouse will be processed within 48 hours (Mon-Fri).
Return Policy
Late Shipments/Lost Orders
For International orders :1. If the order is under $50 a refund will
automatically be issued
2. If the order is over $50 a refund OR replacement can be issued (representative discretion used/ customer request)
3. Complete log and send to: [email protected]
Returning Damaged Items
“All returned products must be in their original condition, unworn, unwashed, with tags and the panty protective strip in tact. No refund or store credit will be issued for products that do not meet this criteria.”
Damaged Product, Quality Issues, or Wrong Item Sent
• Swim Stylist should ALWAYS reship to the customer at no charge.
• Ask customer to send items back using prepaid return label
• Note order saying no refund, return to good stock
Shipping and Returns for International Orders
• International shipping time frame is 10-14 business days and up to 21 business days
• INT50 is for ½ off international exchange shipping
• International orders do not receive a prepaid return label
Store Credits
Store credits offer the customer an additional way to pay for their purchases.
Swimsuitsforall offers 2 types of store credit:
Redemption Code: a code provided to a customer who originally checked out as a guest
Online Store Credit: Credit that was applied to a customer with an already established online account
Appeasements
Level 1: Thank you lettercustom beach towels
Level 2:Thank you lettercustom beach towels Hair Ties Resistance bells Lip Balm Swim Sudz swimwear cleaner 2 FL oz.
All Level 2 requests will be reviewed and determined for action within 2 business days.