2015-0428 NETSCOUT EP program brochure A4 3 02/05/16 11:48 4 CONNECT360 PARTNER PROGRAM CONNECT360...

CONNECT360 PARTNER PROGRAM

2015-0428_NETSCOUT_EP_program_brochure_A4.indd 1 02/05/16 11:48

CONNECT. SHARE. GROW.


Welcome to CONNECT360, the NETSCOUT Global Partner Program.

Welcome to CONNECT360, NETSCOUT’s global partner program that supports its partners across traditional enterprise, and service provider businesses.

NETSCOUT partners range from those who fullfil our Enterprise Systems solutions to those distributing our Handheld test solutions with each having different needs.

CONNECT360 is a flexible, global, program that enables partners of varying sizes and specialisms to work in a way that enables us to appropriately address our customer needs across the portfolio.


CONNECT360 PARTNER PROGRAM4

CONNECT360 has been developed to off er a single program platform for all of those partners with whom we work to deliver customer excellence globally.

Our core objectives arelncrease Value: for Customers, Channel partners and for ourselves. We have based our program on mutual investment, delivering tiers that provide reward linked to Partners investment and commitment to our brand.

Enhance Knowledge: Work with our Partners across the world and program to deliver the knowledge required by each of us to enable our success.

Build Enduring Relationships and Ease interactions through Clarity and Communication Work:ing together represents an investment in resources and trust from each side, you are trusting us to provide solutions to our customers’ needs in an ever changing network environment,whilst we are trusting you to represent us and handle our sales process inyour market.

The program is defi ned with multiple tiers to allow us to work together in the way that works best for your business and ours.

AuthorizedWorking closely together with our Enterprise Solutions sales teams, partners in this tier typically transact, fulfi l and integrate solutions for our customers.

Gold Our Gold Partners invest in resources to allow them to be self-suffi cient from opportunity identifi cation through to satisfactory close with our customers in our Mid-portfolio solutions. Our Gold partners typically work with us on market development activities and have a commercial agreement with one of our Distribution partners to purchase NETSCOUT solutions.

PROGRAMOVERVIEW

PROGRAMTIERS

Value addEnterprise systems

DistributionHandheld Network Test

Transactional Logistics/ Fulfi llment

Channels at NETSCOUT


CONNECT360 PARTNER PROGRAM 5

CONNECT360 uses Segmentation to minimize overlap between channels which causes market confusion and confl ict. We segment usinga combination the following bases:

• Customer Market Segment• Geography• Solution type• Partner Value

MARKETSEGMENTATION

End user

AUTHO-RIZED

GOLD

PLATINUMDISTRIBUTOR(Master/VAD)

NETSCOUT

CONNECT360 Channel GTM

How our partners work with us

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Gold Reseller x x x x

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Platinum Our Platinum Partners invest in greater capabilities to enable them to be self-suffi cient in more opportunities on our Enterprise Systems portfolio enabling a greater number of customers to have access to NETSCOUT Solutions. Platinum Stocking Partners invest in suffi cient capability to enable Customers to rapidly get access to our Handheld Network Test solutions.

DistributorDistributors Invest in capability to support their own network of Resellers in developing their market. Distributors do not have any commercial relationships with End Users.



Your NETSCOUT Channel Manager will work with you to determine how we can best work together. The business plan and agreed targets are formalized upon contract agreement and in planning for our growth, all CONNECT360 Program tiers require a joint business plan to be developed and approved with your Channel Manager before the start of our fi scal year.

CONNECT360 allows you the fl exibility to move tiers in line with your business needs. Our Channel Managers can discuss any changes that you wish to make in your business and how this will impact your tier.

CONNECT360 is structured to align investment with reward. Your Channel Manager will work with you to determine what tier is right for our joint business.

All CONNECT360 partners review their business with our Channel Managers regularly ensuring that we are both meeting our mutual business goals and targets. This will be a mix of informal discussions as we work together and more formal quarterly reviews of our agreed Business Plan.

MOVING BETWEEN TIERSBUSINESS PLANNING

DISCOUNTSPARTNER BUSINESS REVIEWS

“ On successfulcompletion of our Due Diligence, we will send you a Partner contract to sign and re-turn to us.”



RESOURCES

My.NETSCOUT Channel Partner Portal The My.NETSCOUT Channel Partner Portal is the main source of information for our channel partners. Here you will fi nd information on our products and solutions, news alerts, branding guides and logo’s as well as online business processes that enable you to register deals and request Marketing Event Funds.

My.NETSCOUT Channel Partner Portal Quickstart

CONNECT360 QuickStart GuideWhen your contract is signed, you will receive a document called the CONNECT360 QuickStart Guide with your Welcome Pack. This guide provides you the details of how to get started doing business with NETSCOUT, including how to register for access to the My.NETSCOUT Channel Partner Portal and how to place orders.

“ The My.NETSCOUT Channel Partner Portal is the hub providinginformation for our partners.”



COMMERCIAL SUPPORT

Dedicated Channel Account ManagerEach of our channel partners is assigned a dedicated Channel Account Manager or ‘CAM’. The CAM’s role is to guide and support the partner’s journey to becoming a successful member of CONNECT360. The CAM is the primary point of access into the wealth of resources NETSCOUT has available to support its channel partners.

Deal Registration SchemeIn today’s competitive environments, confl ict is inevitable. Within CONNECT360, NETSCOUT operates a Deal Registration Scheme that ensures that when you win an opportunity within a customer account, your time and investment in winning the deal is protected.

Demo ProgramCONNECT360 Partners are expected to purchase equipment to provide product demonstrations to meet customer requirements. Demonstration units are off ered to NETSCOUT Partners at a highly discounted rate and are not for resale. The Demo Program is described in detail in the CONNECT360 QuickStart Guide.

Market Event FundingTo assist our Enterprise Partners to establish market awareness and customer interest, CONNECT360 includes access to Market Event Funding (based on an agreed business plan). Funds are requested via the Channel Partner Portal as described in your QuickStart Guide. Examples of cooperative marketing activities include (but are not restricted to):

• advertising and email marketing campaigns,• tradeshow and seminar support,• Joint public relations or advertising.

“ Each of our channel partners is assigned a dedicated Channel Account Manager.”



Our customers expect and demand technical excellence from NETSCOUT. As a CONNECT360 partner, we provide you the means to develop your own technical and commercial expertise with our products and solutions. Our commercial and technical training programs are free-of-charge for accredited partners, and a schedule of courses can be obtained from your dedicated Channel Account Manager.

NETSCOUT supports product certifi cations via our NetExam portal http://netscout.netexam.com

TRAINING & CERTIFICATION

You could request Certifi cations via NETSCOUT or via our distributor



NETSCOUT Service Assurance SolutionsNETSCOUT’s fl agship nGeniusONE Service Assurance platform provides an overarching view into the performance characteristics of all infrastructure and application components associated with delivering IP-based services. With emphasis on service triage and network troubleshooting, the nGeniusONE platform combines real-time monitoring, historical analysis, and multi-layered analytics capabilities for a holistic Performance management solution. This unifi ed perspective enables IT organizations to more eff ectively manage the health and availability of diverse application environments, improving network and application teams’ ability to proactively identify and triage performance issues, assess business impact and quickly identify the root cause of problems. The nGeniusONE Service Assurance platform leverages nGenius Infi niStream Packet Capture Appliances and the Adaptive Service Intelligence traffi c fl ow engine as its data source.

NETSCOUT Enterprise Network SolutionsComplementing the nGeniusONE Service Assurance platform to provide an overarching view into the performance characteristics of all infrastructure and application components associated with delivering IP-based services, NETSCOUT Enterprise Network Solutions extend the capability to provide service triage and network troubleshooting across both wired and wireless networks. This unifi ed perspective enables IT teams’ to proactively identify and triage performance issues, assess business impact and quickly identify the root cause of problems. These solutions include:

SOLUTIONS OVERVIEW

NETSCOUT TruViewNETSCOUT TruView is a unifi ed solution for Network Performance Management that embeds the most important data sources such as packet, transaction, NetFlow/IPFIX, and SNMP and presents analytics in a time correlated single dashboard view. These correlated views will help you to quickly see how well the infrastructure is transporting applications and how well those applications are performing in context of the end user’s experience.

NETSCOUT AirMagnet EnterpriseNETSCOUT AirMagnet Enterprise centralized wireless intrusion detection/prevention system (WIDS/WIPS) defends your wireless environment by automatically detecting, blocking, tracing and locating any threat on all Wi-Fi channels. It contains an unmatched suite of event alerting, escalation, remote troubleshooting, forensic analysis, network health check, professional PCI and other policy compliance reporting.

NETSCOUT OptiView XGOptiView XG is the all-in-one tablet for network engineers, combining network, packet, and wireless analysis with SLA performance testing to pinpoint root cause faster than any single function solution. Powerful enough to use in the data center with support for 10 GbE and virtualized servers; at the users’ offi ce supporting 802.11ac WLANs and application analysis; and to analyze the access points, switches and routers in between.



“ The key to resolving and staying ahead of these trends is leveraging the visibility provided through NETSCOUT Service Assurance solutions.”

NETSCOUT Handheld Network Test SolutionsNetwork and application problems cost companies a tremendous amount of time, money, and if they go unresolved, customer loyalty, brand reputation and/or public perception can suff er. These problems persist because IT organizations often lack the tools needed to identify and resolve them. NETSCOUT’s Handheld Network Test Solutions comprise a range of hand held network troubleshooting tools for both wired and wireless networks that extend NETSCOUT’s ability to watch over all systems, services and vulnerabilities vigilantly today and into the future. NETSCOUT’s Handheld Network Test Solutions empower Network Engineers to rapidly troubleshoot and identify network issues making sure the network is not the root cause of any problem. The range includes:

NETSCOUT OneTouch AT G2 – an all-in-one handheld network tester for troubleshooting Ethernet and Wi-Fi networks and services, and for validating path performance.

NETSCOUT AirCheck G2 Wi-Fi Tester - a simple-to-use, handheld wireless tester that allows users to quickly verify and troubleshoot 802.11 a/b/g/n/ac network availability, connectivity, and security.

NETSCOUT Link Solutions – LinkSprinter and LinkRunner AT hand-held network testers integrated with a centralized management, collaboration and archival dashboard for network connectivity test. Provides organizations with the ability to quickly and easily document the network, provide proof of performance and better manage jobs and staff effi ciency.

NETSCOUT AIrMagnet Mobile Solutions – a suite of highly portable software tools for planning, implementing, auditing, analyzing and troubleshooting enterprise and carrier-grade 802.11 a/g/b/n/ac Wi-Fi networks.


FOR MORE INFORMATION PLEASE CONTACT:[email protected] | http://enterprise.netscout.com

GUARDIANS OF THECONNECTED WORLD


2015-0428 NETSCOUT EP program brochure A4 3 02/05/16 11:48 4 CONNECT360 PARTNER PROGRAM CONNECT360...

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