2014 Overview

August 2012 Partnership launch

Sept – Dec 2012 Design and development

Jan 2013 Pilot launched

Sept-Oct 2013 Libraries working through the

system to become eSmart

July 2013 Survey feedback - eSmart Libraries

is needed and very valuable

July 2013 National roll-out begins

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April 2014 A third of all Australian

libraries have joined eSmart Libraries

30%

454

eSmart Libraries will help build skills and behaviours for the smart, safe and responsible use of technology, contribute to digital inclusion and a greater sense of wellbeing in the library community.

Aim

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Empowers broader community

Smart, safe and responsible

Systematic review, integrate cybersafety

For the library management

For individuals - staff, members and users

For the whole library community

Implementation Outcomes

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5

How it works

• Comprehensive, whole-of-organisation

• Identifies gaps

• Empowers change

• Flexible and adaptable

• Based on research, evidence and consultation

• Cascading influence on library users

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eSmart system:

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eSmart system

8

9

10

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Vision, strategy &leadership

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Library agreements

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Staff knowledge & capabilities

3

Guidance & learningfor users

4

CommunityConnections

5

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The library has capacity to foster smart, safe and responsible

use of digital technologies in the community. The library’s

management has provided a clear mandate for change,

reflecting the vision and principles of the organisation and the

needs of the library community.

Library practices and agreements are discussed, reviewed

and aligned to reinforce cybersafety and wellbeing values so

that day-to-day operations in the library exhibit a safe, smart

and responsible environment.

Libraries offer information, guidance and lessons on how

users can utilise the benefits of technology, avoid online

pitfalls and be able to embody positive, smart, safe and

responsible behaviours online.

Libraries enhance connections and reach out to the wider

community to promote ‘eSmart’ behaviours, helping to embed

cybersafety and wellbeing principles.

Library staff have knowledge of digital technologies, training

in cybersafety practices and are capable of responding to

inappropriate cyber-behaviours consistently and effectively

Objectives

Vision, strategy andleadership

Library agreements

and procedures

Staff knowledge and

capabilities

Guidance and learning

for users

Communityconnections

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5

Domains

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2

3

Framework

1.1 eSmart Working Group

3.1 eSmart induction for staff

1.4 Library policies and service plan

2.2 Staff agreements of acceptable use

2.3 Library membership agreements, computers, internet and Wi-Fi use agreements for library users

1.2 Digital capacity and needs of users

3.2 Staff knowledge and training on the use of digital technologies and cybersafety

5.1 Connections with relevant government services and external organisations

5.2 Connecting with the wider community

4.1 Overall plan for information, guidance and training for users

4.2 Cybersafety information and materials for users

4.3 Formal and informal training for library users

1.3 Vision, values and principles

2.4 Procedures for responding to incidents and complaints

3.3 Staff model responsible behaviour

Action areas

2.1 Behaviour charter

2.5 Monitoring computer use and data collection

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Approach

Library Service

Library Branch

Library Branch

Library Branch

Library Branch

eSmart Coordinator

eSmart Libraries Working Group

eSmart Champion

eSmart Champion

eSmart Champion

eSmart Champion

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eSmart Libraries pilot libraries

7%110

15

30%

447

So far, a third of all Australian libraries have joined the program

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In five years, we aim to have eSmart in all public libraries across Australia

100%

1,500

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Pilot libraries actions underway

Establish an eSmart Working Group

Digital literacy assessment

Vision and needs for library community

Evaluate policies against best practice and research

Define acceptable and unacceptable behaviours

Member agreements review underway

eSmart induction for staff

Staff skill level has been assessed

Assess how incidents are currently managed

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Ipswich Library, QLD

Forbes, NSW

Naracoorte, SA Isaac, QLD

Orange City, NSW Onkaparinga, SA

Campaspe, VICAlbany, WA

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Libraries progressing - case studies

Albany, WA | 2 librariesKimberley Kiggins, eSmart Coordinator:

  Campaspe, VIC | 5 librariesJenny Mustey, eSmart Coordinator:

People who do not have access at home can come into the Library knowing they can get connected in a safe environment and be confident in asking our trained staff for help if they get stuck.

 

eSmart Libraries play an important part in strengthening and expanding library staff knowledge and skills in order for them to deliver the key messages and promote good digital citizenship.”

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Libraries progressing - case studies

Hume, VIC | 6 librariesIrene O’Neill, eSmart Coordinator:

  Central West, NSW | 7 librariesJan Richards, eSmart Coordinator:

Many Hume residents do not have access to computers at home and rely on the library for internet and email access. eSmart is providing us with the opportunity to identify gaps in staff skills and knowledge and assist library customers.

  Through our modelled behaviour, training and policies, we will be able to promote the positive use of technology and dispel some of the fears and uncertainty around it. ”

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Campaspe Libraries, Victoria

Library staff and school

students learn about

what eSmart means to

them

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Mount Isa, Queensland

Mount Isa Library staff Josephine Jacob (left), and Astrid Hancock with their cybersafety display in the library

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Training feedback

Training evaluation Average overall 4.4 / 5

200 + library staff trained in eSmart Libraries in the last year

 

 

       

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Training feedback

I found everything extremely helpful and useful and I am now inspired to go back to work to start the journey

A great introduction to the implementation of cyber safety in public domains

It was most useful to see all the help and resources available to help us along and how important it is to inform the community on cybersafety

All aspects useful and relevant to the topic. Presenter was great, very professional.

Learning from each other and through discussions in a relaxed and interactive environment

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Program feedback

“I was initially hesitant about

implementing the service but see how it can be beneficial to the

community and staff”

“The website walkthrough showcased how comprehensive and “fail-proof” the program is” “ We are looking

forward to getting the

message out to the

library users and

ensuring our policies,

procedures, practices

are the best they can be”

“An eSmart Library has the potential to be the catalyst in the community to-up skill everyone to be cybersmart ”

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eSmart Libraries contact: The Alannah and Madeline Foundation(03) 9697 0666esmartlibraries@amf.org.au

www.esmartlibraries.org.au

Contact Team

Kate BarryProject Managerkate.barry@amf.org.au(03) 9697 0605

Jacqui KinderProject CoordinatorJacqui.kinder@amf.org.au(03) 9697 0672

eSmart Libraries

Thank you