jamescitycountyva.gov

Citizens’Guide toServices

IntroductionJames City County’s Citizens’ Guide to Services is a convenient reference to help you locate the right County department, office or agency that can answer questions, respond to your requests and help you solve problems.

We hope the Citizens’ Guide to Services will make it easier to enjoy the neighborhoods, schools, historic resources, parks, programs and facilities that contribute to the high quality of life here in James City County.

Table of Contents Constitutional Officers .............................................1

State Elected Officials ...............................................1

Courts and Criminal Justice .....................................2

Williamsburg-James City County Public Schools .....2

County Organization Chart ......................................3

County Departments and Offices .............................4

County Polling Places ............................................. 13

Guide to County Services ....................................... 14

Index ....................................................................... 18

County Park Amenities Chart .................................20

County Map ...................................Inside Back Cover

Local ElectedOfficialsBoard of Supervisors

101-D Mounts Bay Rd. ........................... 757-253-6609jccboard@jamescitycountyva.govjamescitycountyva.gov/bos

James City County’s Board of Supervisors passes all laws and determines all policies which govern the County. Voters from each of five election districts elect an individual who serves on the Board of Supervisors for four years. Each Board of Supervisors member represents one district: Berkeley, Jamestown, Powhatan, Roberts and Stonehouse. A map of the districts can be found on the inside back cover.

Board of Supervisors’ meetings are held at the County Government Center, 101-F Mounts Bay Rd. at 7 p.m. on the second and fourth Tuesday of each month except in August and December when they meet on the second Tuesday only. The meetings are open to the public and are broadcast on government access channel JCC TV and streamed live and on demand at jamescitycountyva.gov.

School Board117 Ironbound Rd. ...................................757-603-6400wjccschools.org

The Williamsburg-James City County Public SchoolDivision is jointly operated by James City County and theCity of Williamsburg. The School Board consists of sevenmembers: five elected by County voters and two appointedby the Williamsburg City Council.

jamescitycountyva.gov James City County Citizens’ Guide to Services 1

ConstitutionalOfficersUnder the Virginia Constitution, certain officials are elected to serve the citizens of counties and cities. James City County has four constitutional officers elected to four-year terms. The Clerk of the Circuit Court serves an eight-year term.

Unless otherwise noted, offices are open Monday-Friday from 8 a.m.-5 p.m.

Clerk of the Circuit Court5201 Monticello Ave., Ste. 6 ..................... 757-564-22428:30 a.m.-4:30 p.m.jamescitycountyva.gov/courts

This office is responsible for recording deeds, deeds of trust, leases, plats, financial statements, judgments, tax liens, releases, assisting in the location of information in public records, processing concealed weapon permits, issuing marriage licenses, proof of services and subpoenas, administering oaths of office for Notary Publics, County officials and bonds when required, probating wills, qualifying executors and administrators of estates, certifying allowance of court appointed attorney, releasing deeds of trusts, judgments and mechanic’s liens, and receiving and recording court fines and costs.

Commissioner of the Revenue101-B Mounts Bay Rd. ............................. 757-253-6695jamescitycountyva.gov/revenue

The Commissioner of the Revenue is the chief assessing officer of local government. Responsibilities include assessing all personal property, registering vehicles and mobile homes for tax purposes, issuing business licenses, assessing business personal property, machinery and tools, administering food, beverage and transient occupancy tax, assisting taxpayers in filing Virginia income tax returns, and assisting with the filing of estimated payments for the State, land use applications, tax relief for the elderly and disabled, and Property Tax exemptions for disabled veterans.

Commonwealth’s Attorney5201 Monticello Ave., Ste. 4 ..................... 757-564-2277

This office represents the County and the City ofWilliamsburg and is responsible for the prosecutionof offenses under Virginia’s criminal and traffic laws.The office is also home to the Victim Witness AssistanceProgram (757-564-2299), which provides informationto crime victims about the criminal justice process, as well as assisting with referrals for counseling and financial assistance.

Sheriff5201 Monticello Ave., Ste. 5 ..................... 757-564-2220sheriff@wjccso.hrcoxmail.comwjccsheriff.org

The Sheriff ’s office represents the County and the Cityof Williamsburg and is responsible for courthouseand courtroom security, service of civil process andinvestigation of concealed handgun permit applications.Fingerprinting and Notary Public services are available.

Treasurer101-B Mounts Bay Rd. ..............................757-253-6705jamescitycountyva.gov/treasurer

The responsibilities of the Treasurer’s office includecollecting, investing, recording and depositing Countyrevenues, distributing County real estate and personalproperty tax bills, collecting current and delinquent taxesand various other licenses and fees.

State ElectedOfficialsGovernor

804-786-2211Patrick Henry Building, 3rd Fl.1111 East Broad St., Richmond, VA 23219governor.virginia.gov

Lieutenant Governor804-786-2078P.O. Box 1195, Richmond, VA 23218ltgov.virginia.gov

Attorney General804-786-2071900 East Main St., Richmond, VA 23219oag.state.va.us

The General AssemblyThe Senate of VirginiaVirginia’s Senate consists of 40 members. Each member is elected for a four-year term and represents approximately 176,000 citizens. The Lieutenant Governor is the presiding officer of the Senate.

The House of Delegates of VirginiaThe House of Delegates consists of 100 members. Each member is elected for a two-year term and represents approximately 71,000 citizens. The Speaker of the House is the presiding officer of the House. To find your current legislators or other information on State elected officials, visit generalassembly.gov or call Voter Registration and Elections (757-253-6868).

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Courts andCriminal JusticeCircuit Court

5201 Monticello Ave., Ste. 6 .................... 757-564-2242Monday-Friday, 8:30 a.m.-4:30 p.m.

The Circuit Court hears all appeals from the GeneralDistrict Court and tries felonies and all civil andcriminal cases.

General District Court5201 Monticello Ave., Ste. 2 .................... 757-564-2400Monday-Friday, 7:30 a.m.-4:30 p.m.

General District Court hears all misdemeanors, includingtraffic violations and civil cases involving $25,000 or less.

Juvenile and Domestic Relations Court5201 Monticello Ave., Ste. 3 .................... 757-564-2200Monday-Friday, 8 a.m.-4 p.m.

Juvenile and Domestic Relations Court has jurisdictionover cases involving dependent, neglected and delinquentchildren and petitions determining support of dependentchildren and spouses. It is also responsible for casesinvolving crimes by one member of a family againstanother and offenses committed against children.

Colonial Community Corrections (see listing under Police)

Virginia Peninsula Regional Jail9320 Merrimac Tr. .................................. 757-820-3900

Virginia Peninsula Regional Jail is a joint correctionalfacility serving the County, the City of Williamsburg, York County and the City of Poquoson.

Middle Peninsula Juvenile DetentionCommission (Merrimac Center)

9300 Merrimac Tr. .................................. 757-887-0225

The Merrimac Center is a regional secure detention facilityserving 18 jurisdictions and provides services to thejuvenile court for children up to age 18.

Probation and Parole Office5244 Olde Towne Rd. ............................. 757-253-4860

Probation and Parole is responsible for supervisingoffenders in the community who have been convictedof felony criminal matters. Probation and Parole Officerssupervise, monitor and make regular contact withoffenders. They also can exercise arrest authority if terms of probation or parole are not met. This office serves the County and surrounding jurisdictions.

Williamsburg-James City County Public SchoolsCentral Office at James Blair

117 Ironbound Rd. ...................................757-603-6400P.O. Box 8783edline.net/pages/WJCC

Williamsburg-James City County Public Schools serve students who reside in the City of Williamsburg and James City County.

Elementary Schools

• ClaraByrdBaker3131 Ironbound Rd. ................................757-221-0949

• J.BlaineBlayton800 Jolly Pond Rd. ...................................757-565-9300

• RawlsByrd112 Laurel Ln. ..........................................757-229-7597

• James River8901 Pocahontas Tr. .................................757-887-1768

• Matoaka4001 Brick Bat Rd. ...................................757-564-4001

• D.J. Montague5380 Centerville Rd. .................................757-258-3022

• Norge7311 Richmond Rd. .................................757-564-3372

• Stonehouse 3651 Rochambeau Dr. .............................757-566-4300

• MatthewWhaley301 Scotland St. ........................................757-229-1931

Middle Schools

• Berkeley1118 Ironbound Rd. .................................757-229-8051

• LoisS.Hornsby850 Jolly Pond Rd. ...................................757-565-9400

• Toano7817 Richmond Rd. .................................757-566-4251

High Schools

• Jamestown3751 John Tyler Hwy. ..............................757-259-3600

• Lafayette4460 Longhill Rd. .....................................757-565-0373

• Warhill4615 Opportunity Way ............................757-565-4615

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4 James City County Citizens’ Guide to Services jamescitycountyva.gov

Unless otherwise noted, County departments andoffices are open Monday-Friday from 8 a.m.-5 p.m.Look for additional information on County departments at jamescitycountyva.gov.

Administration, County101-D Mounts Bay Rd. ........................... 757-253-6602county.administration@jamescitycountyva.gov

The County Administrator is appointed by the Board ofSupervisors and provides leadership and administrationof the day-to-day operations of the County. As theChief Executive Officer, the County Administrator is responsible for developing the annual budget and carrying out policies and laws which are reviewed and approved by the Board. The County Administrator directs business and administrative policies and recommends to the Board policies and procedures which will properly govern the County.

Animal Control430 Waller Mill Rd. ................................ 757-565-0370Emergencies. ............................................ 757-253-1800police@jamescitycountyva.gov

Animal Control handles stray dogs and cats and conducts welfare checks on domestic animals and livestock. The Division also assists with sick or injured small wildlifesuch as raccoons and opossums to minimize rabies andanimal suffering. The James City County Animal ControlShelter is located in the Heritage Humane Society facility.

For dead animal pickup along roadsides, contact theVirginia Department of Transportation (1-800-FOR-ROAD or 1-800-367-7623). Animal Control does notmanage small nuisance wildlife or dead animals on privateproperty, but there are some local private businesses thatwill provide this service. To report problems with largerwildlife such as bears or deer, contact the Department ofGame and Inland Fisheries (804-367-1000).

Attorney, County101-D Mounts Bay Rd. ........................... 757-253-6612liz.young@jamescitycountyva.gov

The County Attorney is appointed by the Board ofSupervisors and provides comprehensive legal assistanceto the Board of Supervisors, County Administrator, JamesCity Service Authority and staff.

Building Safety and Permits101-E Mounts Bay Rd. ............................ 757-253-6626buildingsafetyandpermits@jamescitycountyva.gov

Building Safety and Permits is responsible for theadministration and enforcement of the Virginia UniformStatewide Building Code. This includes the review andissuance of building permits and conducting the requiredbuilding inspections. Applications for building permitscan be made at Building Safety and Permits or atSatellite Services.

The Board of Building Code Appeals hears appealsregarding decisions made by the County Building Official.Board members are appointed by the Board of Supervisors.For more information, contact Building Safety and Permits.

Communications101-D Mounts Bay Rd. ........................... 757-253-6864jccnews@jamescitycountyva.gov

Communications directs the County’s public informationand media services programs. Staff produces news releasesand publications for citizens, handles media inquiries,and develops television programs for the governmentaccess channel JCC TV. Communications manages the Community Video Center and produces live broadcasts of public meetings. The department coordinates civic engagement programs to educate and inform citizens, encourage civic participation and invite public input. Communications also provides emergency public information.

Community Services5249 Olde Towne Rd. ............................. 757-259-3123

Community Services provides oversight for Social Services,Housing and Community Development, VirginiaCooperative Extension, and Satellite Services.

Development Management101-A Mounts Bay Rd. ............................ 757-253-6671development.management@jamescitycountyva.gov

Development Management oversees and coordinatesthe Divisions of Planning, Engineering and ResourceProtection, and Building Safety and Permits.

County Departments and Offices

jamescitycountyva.gov James City County Citizens’ Guide to Services 5

DMV Select3127 Forge Rd. ........................................ 804-497-7100Monday-Friday, 8:30 a.m.-4:30 p.m.satellite.office@jamescitycountyva.gov

DMV Select processes transactions such as vehicle titlesand registrations, license plates, handicap permits and placards, boat titles and registration, fishing and hunting licenses, transcript requests, and voter registration applications.

Economic Development101-D Mounts Bay Rd. ........................... 757-253-6607yesjcc@jamescitycountyva.govyesjamescitycountyva.com

The Office of Economic Development (OED) focuses on business retention, expansion and attraction which will provide local investment and employment opportunities that are compatible with the qualities of James City County. OED provides staff support to the County’s Economic Development Authority and is the primary facilitator of the County’s tourism program. Working closely with regional, State and Federal organizations, OED serves as the primary point of contact for all new prospect inquiries and as a resource for the County’s existing business base.

Emergency Management (see listing under Fire)

Engineering and Resource Protection101-E Mounts Bay Rd. ............................ 757-253-6670resource.protection@jamescitycountyva.gov

The Division is responsible for helping protect andimprove the natural resources and waterways fromrunoff and pollution associated with new developmentsor construction projects. Through watershed planning,public education and enforcement of environmental-related ordinances, Engineering and Resource Protectionseeks to minimize erosion and pollution. The Divisionalso provides information and guidance to citizens aboutResource Protection Areas (RPA), which are sensitivelands such as tidal shores and certain wetlands thatrequire approval before any development or land disturbance occurs.

Financial and Management Services101-F Mounts Bay Rd. ............................ 757-253-6630fms@jamescitycountyva.gov

Financial and Management Services prepares the annualoperating and capital improvements budget, performsongoing fiscal and management analyses of Countyprograms, and oversees risk management. Its divisionsinclude Accounting, Budget, Information Resources Management, Purchasing, Real Estate Assessments, Records Management and Risk Management/Safety.

Fire5077 John Tyler Hwy. ............................. 757-220-0626Emergencies ..............................................................911fire@jamescitycountyva.gov

The Fire Department provides fire protection, prevention,emergency medical, emergency dispatch (911) andemergency disaster protective services. The combinationcareer and volunteer department provides full fireprotection and emergency medical care service from fivestrategically located fire stations. The Department isdivided into five divisions.

•Operations Division (757-220-0626) is staffed and ready to respond 24 hours a day to emergencies including extinguishing fires, protecting people and property, responding to disasters, and providing emergency medical care.

•Support Services Division (757-220-0626) conducts in-house training, manages public information and provides information technology and other support to Fire and Emergency Medical Services.

6 James City County Citizens’ Guide to Services jamescitycountyva.gov

•Fire Marshal’s Office (757-220-0626) provides code enforcement, investigation of fires and fire safety plan reviews for new buildings. Fire Marshals are sworn law enforcement officers.

•Emergency Communications Division (757-566-0112) is responsible for taking 911 telephone calls, dispatching Police, Fire and EMS units to incidents, and dispatching JCSA water and sewer crews and animal control officers to after hours emergencies.

•Emergency Management Division (757-564-2140)coordinates the County’s plan for and response to severe weather such as hurricanes and winter storms, emergencies at the Surry Nuclear Power Plant and other emergency events. The Division is located at the Emergency Operations Center which it maintains in 24/7 operational readiness. The Division administers all related emergency management programs, projects and functions.

The Emergency Management Division is also responsible for all public fire and safety training including school and elderly safety programs, as well as the JCC Community Emergency Response Team (CERT) program (757-564-4793).

General Services113 Tewning Rd. ..................................... 757-259-4080Monday-Friday, 7:30 a.m.-4:30 p.m.general.services@jamescitycountyva.gov

General Services oversees the operations of the County’s Facilities and Grounds, Stormwater Division, and Fleet Equipment programs as well as the Solid Waste/Recycling program, Capital Projects, Energy Management, and the management of the County’s streetlight and street sign programs.

Health Department(see listing under Peninsula Health District or Olde Towne Medical Center)

Housing and Community Development5320 Palmer Ln., Ste. 1A ......................... 757-259-5340ohcd@jamescitycountyva.gov

Housing and Community Development providescounseling and financial assistance for first-time homebuyers as well as rental assistance, emergency home repair assistance, housing rehabilitation, homeless prevention services and Community Development Block Grants.

Human Resources101-F Mounts Bay Rd. ............................ 757-253-6680hr@jamescitycountyva.gov

Human Resources assists people in learning more about a career with James City County local government. The Department also provides a range of services tomaintain a well-trained, professional and ethical staff.

James City County Recreation Center (see listing under Parks and Recreation)

James City Service Authority (JCSA)119 Tewning Rd. jcsa@jamescitycountyva.govjamescitycountyva.gov/jcsa

Customer Service (billing).......................... 757-253-6800

Emergency Monday-Friday, 7 a.m.-3:30 p.m. ............ 757-229-7421 after hours, weekends and holidays........... 757-566-0112

Outdoor Water Info Line .......................... 757-259-4152

Outdoor Water Use Regulations ............... 757-259-5416 JCSA customers are under annual outdoor water use

regulations from May 1 to Sept. 30 to help JCSA manage water demand during the summer.

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Outdoor Water Violations ........................ 757-229-7421

Special Information Hotline (recorded message updating the status of water/sewer service interruptions) ........................................... 757-259-4911

JCSA provides water and sewer service for most residents of James City County. Grove and Kingsmill residents in the Roberts District are provided water by Newport News Waterworks (757-926-1000). For additional water/sewer service information such as rates and fees, visit jamescitycountyva.gov/jcsa.

Legacy Hall4301 New Town Ave. .........Reservations, 757-259-5410

Legacy Hall is available to accommodate meetings,activities or events for governmental, community andcivic groups as well as the general public. The facility has a kitchen suitable for catered functions and a large space that can be partitioned. Rental rates apply. Occupancy: 299 people.

Library, Williamsburg Regional ................................................................ 757-259-4040Williamsburg Library, 515 Scotland St.James City County Library, 7770 Croaker Rd.Mobile Library Services, 7770 Croaker Rd.Monday-Thursday, 10 a.m.-9 p.m.Friday, 10 a.m.-6 p.m.Saturday, 10 a.m.-5 p.m.Sunday, 1-5 p.m.programs@wrl.orgwrl.org

Williamsburg Regional Library offers excellent collections, programs and services that inform, enrich and strengthen our community. It is also a key community center for citizens offering meeting spaces for area organizations and special programs. The Library serves James City County, City of Williamsburg and York County residents.

Mobile Library Services (formerly the Bookmobile) provides personalized service to those in the communitywho have difficulty getting to the Library or those withspecial needs.

Olde Towne Medical and Dental Center5249 Olde Towne Rd. ............................. 757-259-3258Monday, Wednesday and Friday, 8:30 a.m.-5 p.m.Tuesday, 7 a.m.-7 p.m.Thursday, 8 a.m.-8 p.m.Closed daily, noon-1 p.m.otmcinfo@jamescitycountyva.govoldetownemedicalcenter.org

Olde Towne Medical Center is a nonprofit community rural health center, providing cost-effective, comprehensive primary and preventive health care (including office pediatric, gynecology, nephrology, pulminology and other geriatric care, as well as adult and pediatric dental services) to residents of James City County, the City of Williamsburg, York County and surrounding areas. Uninsured patients are accepted.

Parks and Recreation5300 Palmer Ln., Ste. 1A ......................... 757-259-3200Activities hotline ...................................... 757-259-3232parks.rec@jamescitycountyva.gov

Parks and Recreation offers more than 2,500 successfulprograms each year that provide opportunities for exerciseand recreation, social interaction and learning, and growthand relaxation. In addition to seasonal sports and activities,year-round program opportunities include health andwellness, athletics, aquatics, special events, instructionalclasses, fine and performing arts, youth and teen events,and before and after school programs.

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Centers

• James City County Recreation Center (JCCRC)5301 Longhill Rd. .................................... 757-259-4200

JCCRC offers a gym with basketball courts and volleyball courts, indoor walking track, pool, whirlpool, locker rooms with showers and saunas, racquetball courts, catering kitchen, senior lounge, TV, meeting space, craft room, fitness area with free weights, treadmills, elliptical machines, upright and recumbent bikes, rowers, step machines, stairclimber, Broadcast Vision Theater, parent-supervised play area, childcare, dance/aerobics room, family locker room, and community/meeting rooms.

• Abram Frink Jr. Community Center (AFCC, formerly James River)8901 Pocahontas Tr. ................................ 757-887-5810

AFCC offers a gym, meeting rooms, game tables, TV,locker rooms, fitness area, outdoor basketball courts and soccer field.

ParksFor a full list of James City County parks, see page 20.

Recreation Services5340 Palmer Ln., Ste. 1B..........................757-259-5351

Recreation Services offers hundreds of fun and interactive classes, camps and events. The REC Connect program offers year-round safe, affordable and fun before and after school and summer camps for ages 5-14. Participate in a variety of special events, art, swimming, sports, aerobic fitness, dance, science, cooking, outdoor adventure and education programs for all ages. We welcome all ages and abilities. Accommodations for citizens with disabilities are available through Inclusion Services.

Peninsula Health District4095 Ironbound Rd., Ste. 200 ................. 757-253-4813vdh.virginia.gov

As clinic services are still expanding, hours of operation are limited. Call for more information. Clinic services include pregnancy testing, contraceptive services, family planning and free sexually transmitted infection (STI) testing. The Peninsula Health District also offers the following services:

Child Safety Seats program ...................... 757-603-4252Vital Records ........................................... 757-253-4740Women, Infants and Children (WIC) ...... 757-253-4741Environmental Health ............................. 757-603-4277

Planning101-A Mounts Bay Rd. ............................ 757-253-6685planning@jamescitycountyva.gov

Planning develops and recommends growth managementstrategies, encourages aesthetically pleasing developmentand ensures that the community grows through sound landuse development practices. The Division is responsible forprocessing and reviewing rezonings, special use permits,master plans, site plans and subdivision plats for newneighborhoods and businesses. It is also responsible forlong-range planning, including special studies, as well asdeveloping and updating the County’s ComprehensivePlan and the Subdivision and Zoning Ordinance.Updates on Planning projects are available online atjamescitycountyva.gov/jccplans.

Planning Commission members are appointed by theBoard of Supervisors. The Commission reviews andmakes recommendations to the Board of Supervisorson rezonings, special use permits and other current andlong range planning issues. For more information ondevelopment proposals, contact the Planning Division.

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Police4600 Opportunity Way ........................... 757-253-1800Emergencies ..............................................................911To report a crime (Dispatch) ................... 757-566-0112Anonymous tips ..757-253-8677 or 1-888-LOCK-U-UPEmail crime tips .................. tips@jamescitycountyva.govpolice@jamescitycountyva.gov

The Police Department provides comprehensive lawenforcement services to citizens through its divisions:Uniform, Investigations, Community Services andAdministrative Services. The Police Department alsoadministers the Colonial Community Corrections program.

• Uniform Division enforces traffic and criminal laws, answers calls for service, and apprehends criminal violators.

• Investigations Division handles criminal investigations and evidence. They have the responsibility of handling those criminal investigations which require special expertise or which because of their complexity or geographical considerations do not lend themselves readily to completion by patrol officers.

• Community Services (757-603-6022) offers neighborhood and business watch programs, Project Lifesaver, home and business security surveys, RAD (Rape Aggression Defense) classes, child identification, Citizens Police Academy, and many more crime prevention programs.

• Administrative Services is responsible for budgeting, purchasing, grant administration, training, crime analysis, accreditation and recruitment.

• Colonial Community Corrections (757-564-2311, 4093 Ironbound Rd., Ste. B) is a multijurisdictional program that provides sentencing alternatives to the local judicial systems serving the County and other localities. It provides probation supervision of local offenders, pretrial services, transitional services, criminal justice planning and mentoring.

Purchase of Development Rights (PDR)5340 Palmer Ln., Ste. 2A ......................... 757-259-5404pdr@jamescitycountyva.gov

The PDR program is a voluntary program that helps theCounty protect important rural open space, including farm and forest land, wildlife habitat, ecologically important lands, and properties offering important scenic qualities. Through PDR, owners of undeveloped rural land may be eligible to sell their development rights to the County while retaining ownership and use of the property, thereby preserving the land in perpetuity.

Purchasing101-F Mounts Bay Rd. ............................ 757-253-6646

Purchasing is responsible for the acquisition of all materials, supplies, services and equipment for County departments, the James City Service Authority and the Williamsburg-James City County Public School Division. Purchasing prepares bid and proposal packets for professional services, construction bids and capital improvement projects.

Real Estate Assessments101-F Mounts Bay Rd. ............................ 757-253-6650propertyinfo@jamescitycountyva.gov

Real estate and major property improvements are assessedby the Real Estate Assessments Division at 100 percentof fair market value as required by the Commonwealthof Virginia. Reassessments are conducted every two yearsusing the property’s value on Jan. 1. In the event of achange in value, affected property owners will receive a“Notice of Assessment Change” by March 30. Propertyowners may appeal their assessment by departmentalreview in the 30 days following the date on the “Noticeof Assessment Change.” The property owner may appealan assessment during the departmental review period atthe end of each biennial general reassessment. Real estateinformation on County properties may be accessed atjamescitycountva.gov.

Records Management101-E Mounts Bay Rd. ............................ 757-253-6725records.management@jamescitycountyva.gov

Records Management provides information on completedbuilding permits, zoning, site plans, accessory permits,wetland files, sign permits, rezoning files, master plans,agricultural forestry district files, conceptual plans, special use permits, minutes of elected and appointed boards, proffers, and ordinances in a centralized searchable database. Information on proposed or current cases is available from Building Safety and Permits (757-253-6626) or Planning (757-253-6685).

10 James City County Citizens’ Guide to Services jamescitycountyva.gov

Recycling (see listing under Solid Waste and Recycling)

Satellite Services3127 Forge Rd. ........................................ 757-564-2160satellite.office@jamescitycountyva.gov

Most transactions conducted by Building Safety andPermits, the Commissioner of the Revenue, the JamesCity Service Authority, Parks and Recreation, and theTreasurer’s Office can also be processed at the SatelliteServices Office. This includes payment of Real Estatetaxes, Personal Property taxes, Dog License fees, andParks and Recreation registration fees. Satellite Servicesprovides Notary Public service, processes voter registrationapplications and has an after-hours drop box.

Satellite Services also houses DMV Select, offering theability to process most vehicle-related transactions, suchas titling, registrations and handicap placards. For answersto DMV questions, call 804-497-7100.

Social Services5249 Olde Towne Rd. ............................ 757-259-3100TDD for hearing impaired ...................... 757-259-3133Fax .......................................................... 757-259-3188dss@jamescitycountyva.gov

Social Services provides both financial and social serviceswhich are administered according to Federal and Stateregulations. Unless otherwise noted, call the main numberfor Social Services for more information on the financialassistance and service programs listed below.

Financial AssistanceTemporary services are provided for those who meetincome and resource guidelines:

• Auxiliary Grants assist the aged, blind and disabled with the cost of adult care residences.

• Child Care Assistance helps income-eligible parents who are working or in school with expenses.

• Energy Assistance (757-259-3189) provides supplemental help for heating and cooling expenses and repairs and equipment.

• Family Access to Medical Insurance Security Plan (FAMIS, FAMIS PLUS) provides medical assistance to children.

• General Relief provides temporary financial help for those who are caring for an unrelated child.

• Medicaid provides help with expenses for medical services, including nursing home and in-home care.

• Supplemental Nutrition Assistance Program (SNAP) (757-259-3107) provides help with the purchase of food items.

• Temporary Assistance for Needy Families (TANF) provides temporary monthly financial help for families with children.

Service Programs

• Adoption Services assist with court-ordered home studies and referrals for children with special needs.

• Adult Services (757-259-3115) are provided to elderly adults and adults with disabilities who meet income and resource guidelines, to allow them to be as independent as possible and live safely in the least restrictive setting. 24-hour hotline: 888-832-3858.

• Child Protective Services (757-259-3201) are provided to children who may be at risk of abuse, neglect or exploitation. 24-hour hotline: 800-552-7096.

• Emergency Shelters are operated, together with James City County Community Services and the American Red Cross, during storms and other emergencies.

• Employment Services are provided to TANF recipients to promote self-sufficiency.

• Foster Home Recruitment (757-259-3217) finds families willing to accept foster children temporarily. Training is provided on all aspects of foster care, including serving children with special needs.

• Fraud Prevention Program (757-259-3147) investigates situations of possible welfare fraud. Results include criminal prosecution, collection of overpayments and disqualification from certain programs.

• Referrals to Community Organizations are made for help with such issues as domestic violence, housing, health, child development, parenting, adult education, substance abuse and emergency needs.

• Volunteer Opportunities (757-259-3123) includes assisting with paperwork and clerical support.

jamescitycountyva.gov James City County Citizens’ Guide to Services 11

Solid Waste and Recycling1204 Jolly Pond Rd. ................................ 757-565-0971Monday-Friday, 8 a.m.-4 p.m.general.services@jamescitycountyva.gov

The County operates three Convenience Centers whereresidents may drop off trash for disposal or recycling.Coupons, which are required for trash drop-off, maybe purchased at the Treasurer’s office, Satellite Services,Freedom Park, the James City County Recreation Center,the Abram Frink Jr. Community Center (formerly James River) and online at jamescitycountyva.gov/epayment.

Prices for coupon books are listed online atjamescitycountyva.gov/recycling. There is no charge todrop off items for recycling. The County does not providecurbside trash pick-up, but residents may hire a privatecompany to provide this service. Curbside recycling isavailable through the Virginia Peninsulas Public ServiceAuthority (VPPSA) (757-259-9850). Commercial orcontractor generated non-recyclable materials must bedisposed of at the Transfer Station on Jolly Pond Road.

Convenience Centers

• Jolly Pond Road 1204 Jolly Pond Rd. Daily, 7 a.m.-5 p.m.

• Tewning Road 117 Tewning Rd. Monday, 8 a.m.-noon Tuesday-Saturday, 8 a.m.-4 p.m. Sunday, closed

• Toano 185 Industrial Blvd. Daily, 8 a.m.-4 p.m.

Household Chemical Collection and ComputerRecycling (757-259-9853)The household chemical collection program is coordinated through VPPSA and provides environmentally safe disposal for a variety of chemicals typically found in the home as well as small appliances, old computers and electronics. Small appliances, computer equipment and electronics can also be dropped off daily at the Jolly Pond Convenience Center for no charge.

Leaf Collection (757-565-0971)The County provides curbside bagged leaf collection in December. Free drop-off events are also held in November and January at the Jolly Pond Convenience Center. Collection and drop-off schedules are posted online at jamescitycountyva.gov. Clear bags no larger

than 40 gallons are required. It is unlawful to burn leaves in the County except in the General Agriculture (A-1) Zoning District.

Transfer StationLocated at 1204 Jolly Pond Rd., the Transfer Station is operated by Waste Management (757-565-1279). It operates Monday-Friday, 7 a.m.-4:30 p.m. and is closed Saturday and Sunday. Waste is accepted from commercial customers and County residents. For payment information and minimal disposal requirements, contact Waste Management. No tires, batteries, liquids, appliances,medical or hazardous waste are accepted.

Stormwater5320 Palmer Ln., Ste. 2A ......................... 757-259-1460Monday-Friday, 7 a.m.-4:30 p.m.stormwater@jamescitycountyva.gov

The Stormwater Division assists citizens with questions or concerns regarding the management of storm runoff and the repair or maintenance of drainage structures including the maintenance and repair of privately-owned stormwater management facilities. The Stormwater Division also offers grants, rebates and volunteer opportunities for citizens and neighborhoods who undertake environmental stewardship activities.

Virginia Cooperative Extension (VCE)3127 Forge Rd. ........................................ 757-564-2170offices.ext.vt.edu/james-city

VCE brings the resources of Virginia’s land grant universities, Virginia Tech and Virginia State University, to Virginia residents. VCE responds to the needs of individuals, families, groups and organizations with educational programs in the three broad areas of agriculture and natural resources, family and consumer sciences, and 4-H.

Agriculture and Natural Resources help citizens protect and enhance the quality of land and natural resources through sustainable horticulture practices and stewardship and preservation of County natural resources. Programs include: Crop and Soil Science, Forage Management, Animal and Poultry Science, Farm Management and Viability, and Alternative Agriculture.

• Master Gardener Volunteers – Master Gardeners are trained volunteers dedicated to working with the community to encourage and promote environmentally sound horticultural practices.

• Turf Love – Turf Love is a program offered by James City County General Services, James City Service Authority, and the Master Gardeners. Through public

12 James City County Citizens’ Guide to Services jamescitycountyva.gov

workshops and home visits, Master Gardeners teach homeowners how to produce healthy turf while reducing the use of fertilizers, pesticides and insecticides.

• Horticulture Help Desk – The Help Desk is a service offered at the VCE office and the Farmers’ Market to answer home horticultural questions. Citizens can call or come to the VCE office or the Farmers’ Market with questions or problems they have encountered in their home landscapes.

Family and Consumer Sciences provide informal educational opportunities in the areas of family and human development, nutrition and wellness and management, housing, and consumer education. Families have the opportunity to participate in parenting education, playgroups, dad groups and before preschool through our Family Focus Program.

4-H, a youth development education program for 5-19 year olds, is a community of young people across America who learn leadership, citizenship and life skills. Programs are available in schools or the community in areas of animal science, career and economic education, citizenship, communication and expressive arts, family sciences, foods and nutrition, health, leadership and personal development, natural resources and environmental education, plants and soils, entomology, and science and technology.

Volunteer Services5300 Palmer Ln., Ste. 1A ........................ 757-259-5403volunteer@jamescitycountyva.gov

Volunteer Services develops and coordinates volunteersupport for all County departments.

Voter Registration and Elections 101-B Mounts Bay Rd. .............................757-253-6868 TDD for the hearing impaired ................................. 711 vote@jamescitycountyva.gov

The General Registrar registers voters and updates recordsof voters for changes of address and administers elections with the Electoral Board whose primary responsibility is to oversee elections. The General Registrar is appointed by the Electoral Board, whose members are appointed by the Circuit Court Judge for three-year staggered terms. Two members represent the political party receiving the most votes in the last gubernatorial election and one member represents the party receiving the second-highest votes. Voters may register at the office, Satellite Services (757-564-2160) or the Human Services Center (757-259-3100). See page 13 for a list of polling places.

Water Service (see listing under James City Service Authority)

Williamsburg Area Transit Authority (WATA)7239 Pocahontas Tr. ............................... 757-220-5493

info@GoWATA.orggoWATA.org

Bus ServiceMonday-Saturday, 6 a.m.-10 p.m.Monday-Saturday, 6 a.m.-8 p.m. (summer only)Sunday, 8 a.m.-6 p.m. (year-round)

Office HoursMonday-Friday, 8 a.m.-5 p.m.

WATA offers bus lines (Williamsburg Area Transport), the Williamsburg Trolley and paratransit services for those unable to use accessible bus service. Williamsburg Area Transport buses serve the County, the City of Williamsburg, the Bruton District of York County and the College of William and Mary and offer connectors to Surry County at the Jamestown Ferry and the City of Newport News via Lee Hall. Fares are: $1.25 (one way), $2 (all-day pass), $1 (round-trip Trolley ride), $10 (6- or 7-day pass, 1 year expiration), and $35 (30-day pass). Middle and high school students’ one-way fare is 50 cents; students must reside in a service area and show a valid school I.D. All fares are half-fare for senior citizens and those with disabilities.

Zoning Enforcement101-A Mounts Bay Rd. ........................... 757-253-6671zoning@jamescitycountyva.gov

Zoning Enforcement is responsible for the administration and enforcement of County zoning laws. Zoning laws classify each parcel of land according to the purposes for which it may be used, such as homes, apartments, businesses, industries or agriculture. Before purchasing property, check with Zoning to learn current zoning, lot area, yard requirements and permitted use.

Zoning Enforcement also provides staff support to theBoard of Zoning Appeals. Members of the Board ofZoning Appeals are appointed for five-year terms bythe Circuit Court. The Board has the jurisdiction to acton appeals of any administrative decision related to theZoning Ordinance and to grant variances to the ordinanceprovisions when authorized by law.

jamescitycountyva.gov James City County Citizens’ Guide to Services 13

County Polling PlacesFor more voter information or to look up your polling place, visit jamescitycountyva.gov/vote.

Precinct Precinct Name Senate House Polling Location Phone Number District District

0101 Berkeley A 03 093 Jamestown High

757-259-3600 3751 John Tyler Hwy. 23185

0102 Berkeley B 06 096 Clara Byrd Baker Elementary

757-221-0949 3131 Ironbound Rd. 23185

0103 Berkeley C 03 096 Matoaka Elementary 757-564-4001 4001 Brick Bat Rd. 23188

0201 Jamestown A 01 093 Legacy Hall 4301 New Town Ave. 23188

0202 Jamestown B 01 096 James City County Recreation

757-259-4200 Center, 5301 Longhill Rd. 23188

0203 Jamestown C 03 096 Greensprings Chapel

757-253-2270 3687 Ironbound Rd. 23188

0204 Jamestown D 03 096 James City County Recreation

757-259-4200 Center, 5301 Longhill Rd. 23188

0301 Powhatan A 03 096 Hornsby Middle

757-565-9400 850 Jolly Pond Rd. 23188

0302 Powhatan B 01 096 Lafayette High

757-565-0373 4460 Longhill Rd. 23188

0303 Powhatan C 03 096 Toano Middle

757-566-4251 7817 Richmond Rd. 23168

0304 Powhatan D 01 096 Warhill High

757-565-4615 4615 Opportunity Way 23188

0401 Stonehouse A 03 096 Hickory Neck Episcopal Church

8300 Richmond Rd. 23168

0402 Stonehouse B 03 096 Norge Elementary

757-564-3372 7311 Richmond Rd. 23188

0403 Stonehouse C 03 096 Stonehouse Elementary

757-566-4300 3651 Rochambeau Dr. 23188

0501 Roberts A 01 093 James River Elementary

757-887-1768 8901 Pocohontas Tr. 23185

0502 Roberts B 03 093 Mount Gilead Baptist Church

757-229-4654 8660 Pocahontas Tr. 23185

0503 Roberts C 01 093 Grace Baptist Church

757-229-2232 1013 Penniman Rd. 23185

0504 Roberts D 03 093 Rawls Byrd Elementary School

757-229-7597 112 Laurel Ln. 23185

14 James City County Citizens’ Guide to Services jamescitycountyva.gov

Guide to County Services Animal ConcernsAnimal Control (757-565-0370) to report stray dogs andcats, suspected abuse of livestock or domestic animals andsmall injured wildlife such as raccoons and opossums.Animal Control handles nuisance domestic animals forexcessive barking, biting or attacking without provocation,chasing vehicles, trespassing upon school grounds orprivate property in such a manner as to damage property.

Virginia Department of Transportation (VDOT)(800-FOR-ROAD or 1-800-367-7623) for dead animalpickup along roadsides.

Department of Game and Inland Fisheries (804-367-1000 or dgif.virginia.gov) for nuisance wildlife or to report problems with larger wildlife such as bears or deer.

Boat Titles and RegistrationDepartment of Game and Inland Fisheries(877-898-2628) for titles. Registration applications andcards may be obtained from any boat dealer or at Satellite Services (757-564-2160). All boats, jet skis, etc., must be registered with the Commissioner of the Revenue (757-253-6695) within 30 days of purchase.

BudgetFinancial and Management Services (757-253-6630 orjamescitycountyva.gov/fms) for current and archivedCounty budgets.

Building Permits and InspectionsBuilding Safety and Permits (757-253-6626) or Satellite Services (757-564-2160) to obtain a permit or schedule inspections.

Burn PermitsFire Marshal’s office (757-220-0626) to obtain a permit or for information on legal open burning not requiring permits.

Business LicensesCommissioner of the Revenue (757-253-6695) to obtain a business license. An annual Business License Tax is levied on all professions and business establishments conducting business in the County. Business Licenses must be obtained prior to commencing operations. Initial license fees are based upon estimated gross receipts. Licenses are renewed annually.

Civic EngagementCivic Engagement’s office (757-259-4986) offersopportunities for citizens to become connected to Countygovernment, assists with problem solving and acts as aliaison between the community and government.

DeedsClerk of the Circuit Court (757-564-2242) for quitclaim deeds and transferring deeds.

Dog LicensesTreasurer’s office (757-253-6705), Satellite Services(757-564-2160) or at jamescitycountyva.gov/epayment.Dog owners are required to purchase a license following their pet’s rabies vaccination.

Environmental ConcernsEngineering and Resource Protection (757-253-6670) forinformation about Resource Protection Areas (RPA) orconservation easements. Stormwater Management (757-259-1460) to report a drainage problem.

Facility RentalsParks and Recreation for picnic shelters, meeting rooms, pools (757-259-4200), and Legacy Hall (757-259-5410).

Fireworks PermitsFireworks are prohibited in James City County.Professional fireworks displays conducted with a permitissued by the Fire Marshal’s office are exempt.

Fishing and Hunting LicensesLicenses may be purchased at Satellite Services (757-564-2160) or some local sporting goods stores. For more information, contact the Virginia Department of Game and Inland Fisheries (804-367-1000).

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Flood PlainEngineering and Resource Protection (757-253-6670)to find out if a particular County property is locatedin a flood prone area. Additional information on floodinsurance and flood protection may be found at theWilliamsburg Regional Library.

Food Handler’s CardSocial Services (757-259-3100) to obtain a Food Handler’s card.

Garage and Yard SalesA resident may have two garage or yard sales per calendar year. Permits are not required.

Junk CarsZoning Enforcement (757-253-6671) to report junk cars or abandoned vehicles.

Marriage Licenses and Divorce CertificatesClerk of the Circuit Court of the locality in which the license or certificate was issued (James City County: 757-564-2242). The minimum age without parental permission is 18 years. The office issues licenses and certificates between 8:30 a.m.-4 p.m.

Noise ComplaintsPolice Department non-emergency number (757-253-1800). Report complaints when noise is plainly audible between 11 p.m. and 7 a.m.

Notary Public ServiceAvailable at any building in the County GovernmentCenter (101 Mounts Bay Rd.), Satellite Services, SocialServices, Police Department, Sheriff’s Office, James CityCounty Recreation Center, Abram Frink Jr. CommunityCenter (formerly James River) and Housing and Community Development.

Online Payments and ServicesMany common transactions, such as Property Taxpayment, parking ticket payment and Parks andRecreation program registrations can be conducted online.There are also numerous forms and applicationsavailable at jamescitycountyva.gov/epay.

Open Burning LawsFire Marshal’s office (757-220-0626) for informationregarding open burning laws. There are restrictions on the burning of yard waste in the County.

Outdoor Gathering PermitsOutdoor gatherings open to the public may require an Outdoor Gathering Permit. Call Development Management (757-253-6671 or jamescitycountyva.gov/ development-management). Applications must be submitted 90 days prior to event.

Parking TicketsPolice Department (757-253-1800) for questions about a ticket. Contact the Treasurer’s office (757-253-6705) for questions about payments.

Parking tickets issued by a James City County policeofficer may be paid at the Treasurer’s office, SatelliteServices or at jamescitycountyva.gov/epayment.The ticket must be paid within five business daysof receipt. If the ticket is not paid, the fine will double.Unpaid tickets may result in a DMV hold on vehicleregistration or a summons.

PassportsMonticello Post Office (5219 Monticello Ave., 757-564-7641) or travel.state.gov to obtain an application.

16 James City County Citizens’ Guide to Services jamescitycountyva.gov

Power OutagesDominion Virginia Power (866-DOM-HELP or866-366-4357) to report power outages or downedpower lines.

Public MeetingsBoard of Supervisors and Planning Commission meetingsare open to the public and broadcast live on JCC TV.They are streamed live online at jamescitycountyva.gov/jcctvlive and are available for viewing on demand at jamescitycountyva.gov/jcctvondemand. A current schedule of these and other public meetings is available at jamescitycountyva.gov.

Public TransportationFerry schedules for the Jamestown-Scotland Ferry areavailable at 800-VA-FERRY (800-823-3779) or atvirginiadot.org/travel/ferry-jamestown.asp.

Bus and trolley information from Williamsburg Area Transport is available at goWATA.org.

Quitclaim DeedsClerk of the Circuit Court (757-564-2242).

Real Estate PlatsClerk of the Circuit Court (757-564-2242).

Recycling (Curbside and Drop-Off)Virginia Peninsulas Public Service Authority(757-259-9850 or vppsa.org) operates the County’s curbside recycling program. Effective July 1, 2014 the items that will be collected are: plastics #’s 1-7, brown, green and clear glass bottles and jars, steel and bitmetal cans, aluminum foil products, newspapers and their inserts, corrugated cardboard, brown paper grocery bags, and mixed residential paper including junk mail, single layer boxes, computer paper, magazines, and telephone and

hard cover books. Styrofoam is not accepted. Residents should be advised that changes in the markets for recyclables could affect the types of materials that are collected curbside. Please visit jamescitycountyva.gov for up-to-date information regarding the curbside collection program. Contact VPPSA to request a recycling bin.

Solid Waste and Recycling (757-565-0971) operates three Convenience Centers and accepts the same recyclable materials. The addresses for all three locations are listed under Solid Waste and Recycling on page 11. The convenience centers also accept used motor oil, antifreeze and automotive, lawnmower, boat, and rechargeable batteries from toys and power tools. The Jolly Pond Convenience Center and the Toano Convenience Center will also accept scrap metal, metal appliances and tires. (Coupon charges apply.) The Jolly Pond Convenience Center accepts small appliances, electronics, and computer equipment. These drop-off services, with the exeption of tires, are offered at no charge.

Roads and StreetlightsVirginia Department of Transportation (VDOT)(800-FOR-ROAD or 800-367-7623) is responsiblefor public roads maintenance, traffic signals replacement,tree and debris removal from roads, pothole repairsand repairs to major road signs such as interstate.

General Services (757-259-4080) is responsible for replacing street signs on public residential streets due toan accident, deterioration or vandalism.

Dominion Virginia Power (866-DOM-HELP or866-366-4357) for repair or replacement of streetlights.

Septic SystemsVirginia Health Department’s Peninsula Health District (757-253-4813) issues permits and inspects new systems and repairs to existing systems.

jamescitycountyva.gov James City County Citizens’ Guide to Services 17

Signs Posted IllegallyZoning Enforcement (757-253-6671) to report illegalsigns posted along roadways, medians or rights-of-way.

Tall GrassZoning Enforcement (757-253-6671) to report tall grasson privately-owned property.

Virginia Department of Transportation (VDOT)(800-FOR-ROAD or 800-367-7623) for concernsregarding tall grass along roadways and in medians.

TaxesCommissioner of the Revenue (757-253-6695) forinformation about Virginia Individual Income Tax Returns and for personal property tax information.

Tent PermitsBuilding Safety and Permits (757-253-6626) for permitsthat are required for tents or air-supported structuresthat cover an area more than 900 square feet or with anoccupant load of more than 50 persons.

Trash DisposalSolid Waste and Recycling (757-565-0971). The County does not provide curbside trash pickup. Citizens have two options for trash disposal: the County’s operates three Convenience Centers where residents may dispose of trash or recyclable materials or residents may hire a private company to perform curbside trash pickup. The addresses for all three Convenience Center locations are listed under Solid Waste and Recycling on page 11.

Coupons, which subsidize the cost of waste disposal, arerequired to dispose of trash at the Convenience Centers.Coupons may be purchased at the Treasurer’s Office,Satellite Services, Freedom Park, the James City CountyRecreation Center, the Abram Frink Jr. Community Center (formerly James River) and online at jamescitycountyva.gov/epayment. See recycling information on page 16.

Vehicle Licenses, Titles, Tags and RegistrationsVirginia Department of Motor Vehicles (804-497-7100),952 Capitol Landing Rd., to obtain State vehicle licenses,titles and tags. Vehicle-related transactions are also offered at the County’s DMV Select (3127 Forge Rd., dmvnow.com).

Motor vehicles must be registered with the Commissionerof the Revenue (757-253-6695) or at Satellite Services (757-564-2160) within 30 days of acquisition or move-in date. A one-time fee of $10 is charged for each

newly registered vehicle. Vehicles also must be certified for business or personal use. Personal use vehicles qualify for tax relief under Virginia’s Personal Property Tax Relief Program.

Vital RecordsVirginia Department of Vital Records (804-662-6200 or vdh.state.va.us/vital_records) to obtain a certified copy of a birth certificate or death certificate.

Volunteer OpportunitiesOffice of Volunteers (757-259-5403) providesopportunities in numerous County departments foradministrative support, special events, assistant parkrangers and more. Volunteers can also serve on a widerange of boards and commissions.

Weather or Other EmergenciesIn the event of an emergency, County updates will beposted at jamescitycountyva.gov, on social media, on thegovernment access channel JCC TV, on the radio (TIDEFM 92.3, BACH FM 107.9 and WMBG AM 740) and onlocal TV stations. Citizens can also sign up at JCCAlert.orgto have important notifications from the County delivereddirectly to email or mobile phone via text message.Call Emergency Management (757-564-2140) or visit theEmergency Preparedness section of the County’s websiteat jamescitycountyva.gov/eoc for more information.For a list of helpful emergency phone numbers, see back cover.

Dominion Virginia Power (866-DOM-HELP or 866-366-4357) to report power outages or down power lines.

Virginia Department of Transportation (800-FOR-ROAD or 800-367-7623) handles tree and debris removal from roads.

WellsBuilding Safety and Permits (757-253-6626) for domestic and irrigation well permits. James City Service Authority (757-229-7421) conducts inspections.

Work PermitsWilliamsburg-James City County (WJCC) Schools Central Office (757-603-6400) or any WJCC middle or high school offers permit applications for 14- and 15-year olds.

18 James City County Citizens’ Guide to Services jamescitycountyva.gov

Index 4-H .............................................................................12

AAbram Frink Jr. Community Center (formerly James River) ..........................................8, 11, 15, 17, 20Administrator, County ..................................................4Adoption Services .......................................................10Adult Services .............................................................10Animal Concerns ........................................................14Animal Control .......................................................4, 14Attorney, General .........................................................1Attorney, County ..........................................................4Auxilary Grants ...........................................................10

BBirth Certificate ..........................................................17Board of Supervisors ................... Inside Front Cover, 16Boat Titles and Registration ........................................14Budget ........................................................................14Building Permits and Inspections ................................14Building Safety and Permits ..............................4, 14, 17Burn Permits ...............................................................14Bus Service ..................................................................12Business Licenses.........................................................14

CChild Care Assistance..................................................10Child Protective Services .............................................10Circuit Court ................................................................2Clerk of the Circuit Court ..........................1, 14, 15, 16Civic Engagement ...................................................4, 14Colonial Community Corrections.................................9Commissioner of the Revenue ..........................1, 14, 17Commonwealth’s Attorney ...........................................1Communications ......................................4, Back CoverCommunity Services .....................................................4Computer Recycling ...................................................11Constitutional Officers .................................................1Convenience Centers ......................................11, 16, 17Courts and Criminal Justice ..........................................2

DDeath Certificates .......................................................17Deeds ....................................................................14, 16Development Management .....................................4, 15Divorce Certificates .....................................................15DMV Select ............................................................5, 17Dog Licenses ...............................................................14Dominion Virginia Power .................16, 17, Back Cover

EEconomic Development................................................5Emergency Communications Division ..........................6Emergency Management Division ....16, 17, Back CoverEmergency Shelters .....................................................10Energy Assistance ........................................................10Engineering and Resource Protection ................5, 14, 15Environmental Concerns ............................................14

FFacility Rentals ...........................................................14Family and Consumer Sciences ...................................12Family Access to Medical Insurance Security Plan (FAMIS) .....................................................................10Ferry ...........................................................................16Financial and Management Services Division..........5, 14Financial Assistance.....................................................10Fire ...............................................................5, 6, 14, 15Fire Marshal ......................................................6, 14, 15Fireworks Permits .......................................................14Fishing and Hunting Licenses .....................................14Flood Plain .................................................................15Food Handler’s Card ..................................................15Foster Home Recruitment ..........................................10Fraud Prevention Program ..........................................10

GGame and Inland Fisheries ..........................................14Garage and Yard Sales .................................................15General Assembly..........................................................1General District Court ..................................................2General Services ......................................................6, 16Governor ......................................................................1

HHorticulture Help Desk ..............................................12House of Delegates of Virginia ......................................1Household Chemical Collection .................................11Housing and Community Development .................6, 15Human Resources .........................................................6

JJCC Alert ................................................17, Back CoverJCC TV ..............................................4, 16, Back CoverJames City County Recreation Center .......................................................8, 11, 13, 15, 17, 20James City Service Authority ...............6, 17, Back CoverJamestown-Scotland Ferry ..........................................16Junk Cars ....................................................................15Juvenile and Domestic Relations Court ........................2

jamescitycountyva.gov James City County Citizens’ Guide to Services 19

LLeaf Collection............................................................11Legacy Hall .......................................................7, 13, 14Library, Williamsburg Regional ..............................7, 15Lieutenant Governor .....................................................1Local Elected Officials ....................... Inside Front Cover

MMarriage Licenses ........................................................15Master Gardener Volunteers .......................................11Medicaid .....................................................................10Middle Peninsula Juvenile Detention Commission(Merrimac Center) ........................................................2

NNoise Complaints .......................................................15Notary Public Service ..................................................15

OOlde Towne Medical and Dental Center ......................7Online Payments and Services.....................................15Open Burning Laws ....................................................15Outdoor Gathering Permits ........................................15Outdoor Water Use Regulations ...............................6, 7

PParks ...........................................................................20Parking Tickets ...........................................................15Parks and Recreation ...........................................7, 8, 15Passports .....................................................................15Peninsula Health District ........................................8, 16Planning .......................................................................8Plats ............................................................................16Police ......................................................................9, 15Power Outages ......................................................16, 17Probation and Parole Office ..........................................2Public Schools .........................................................2, 17Public Meetings ..........................................................16Public Transportation .................................................16Purchase of Development Rights ..................................9Purchasing ....................................................................9

QQuitclaim Deeds ...................................................14, 16

RReal Estate Assessments .................................................9Real Estate Plats ..........................................................16Records Management ...................................................9Recreation Services ........................................................8Recycling ........................................................11, 16, 17Referrals to Community Organizations .......................10

Rentals ........................................................................14Roads and Streetlights .................................................16

SSatellite Services ........................................10, 14, 15, 17Schools, see Public SchoolsSchool Board .................................... Inside Front CoverSenate of Virginia .........................................................1Septic Systems .............................................................16Sheriff .....................................................................1, 15Signs Posted Illegally ...................................................17Social Services .......................................................10, 15Solid Waste and Recycling ....................................11, 17State Elected Officials ...................................................1State Income Tax ........................................................17Stormwater ...........................................................11, 14Street Lights ................................................................16Supplemental Nutrition Assistance Program (SNAP) ..10

TTall Grass....................................................................17Taxes ..........................................................................17Temporary Assistance for Needy Families (TANF) .....10Tent Permits ...............................................................17Transfer Station ..........................................................11Trash Disposal ................................................11, 16, 17Treasurer.....................................................1, 14, 15, 17Turf Love .................................................................. 11*

VVehicle Licenses, Titles and Tags, and Registration .....17Virginia Department of Game and Inland Fisheries ....14Virginia Department of Motor Vehicles ................15, 17Virginia Department of Transportation .....................................................4, 16, 17, Back CoverVirginia Cooperative Extension.............................11, 12Virginia Peninsula Regional Jail ....................................2Virginia Peninsulas Public Service Authority .........11, 16Vital Records ..............................................................17Volunteer Services .....................................10, 11, 12, 17Voter Registration and Elections ...........................12, 13

WWater Service ......................................................6, 7, 16Weather or Other Emergencies ...............17, Back CoverWells ...........................................................................17Williamsburg Area Transit Authority ....................12, 16Work Permits .............................................................17

ZZoning Enforcement .............................................12, 15

20 James City County Citizens’ Guide to Services jamescitycountyva.gov

Brickyard Landing 990 Brickyard Road (off Forge Road) (757) 259-5360

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Chickahominy Riverfront Park 1350 John Tyler Highway, 258-5020

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Centers, 259-5360 James City County Recreation (My Place) 5301 Longhill Road Abram Frink Jr. (formerly James River)8901 Pocahontas Trail

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Diascund Creek Reservoir Park 9551 Diascund Reservoir Park Road 259-5360

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Forest Glen 204 Forest Glen Drive, 259-5360

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Freedom Park 5537 Centerville Road, 259-4022

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Greensprings Interpretive Trail 3751 John Tyler Highway, 259-5360 n n n n n

Ironbound Park 100 Carriage Road, 259-5360

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Jamestown Beach Park 2205 Jamestown Road, 259-5360

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Jamestown Yacht Basin 2054 Jamestown Road, 565-3699

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Little Creek Reservoir Park 180 Lakeview Road, 566-1702

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Mid County Park 3793 Ironbound Road, 259-5360

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Powhatan Creek Park 1831 Jamestown Road, 259-5360

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Powhatan Creek Trail 3131 Ironbound Road, 259-5360

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Sanford B. Wanner Stadium 4725 Stadium Road, 259-5360

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Skate Park and Multiuse Trail 5301 Longhill Road, 259-5360

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Upper County Park 180 Leisure Road in Toano, 259-5360

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Virginia Capital TrailTrailhead at Jamestown Settlement, virginiacapitaltrail.org

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Warhill Sports Complex 5700 Warhill Trail, 259-5360

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County Parks

Map KeyGovernment

Fire

Parks and Recreation

Schools

Libraries

York River

James River

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Little Creek Reservoir

Exit 243

Exit 242

Exit 234

Exit 231

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John Tyler Memorial Highway

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Monticello Avenue

Richmond Road

Croaker Road

Ironbound Road

Colonial Parkway

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Stonehouse District

Jamestown District

Roberts District

Powhatan District

Berkeley District

Parks and Recreation 1 Abram Frink Jr. Community Center 2 Brickyard Landing 3 Chickahominy Riverfront Park 4 Diascund Creek Reservoir Park 5 Freedom Park 6 Greensprings Trail 7 JCC Recreation Center 8 Jamestown Beach Park 9 Jamestown Yacht Basin

10 Legacy Hall 11 Little Creek Reservoir Park12 Mid County Park13 Powhatan Creek Park14 Powhatan Creek Trail15 Sanford B Wanner Stadium16 Skate Park17 Upper County Park18 Waller Mill Dog Park19 Warhill Sports Complex

GovernmentProperty Locations

Government 1 Community Video Center 2 County Government Center 3 Courthouse 4 Ironbound Village 5 Jolly Pond Road Convenience Center 6 Law Enforcement Center 7 Satellite Services/Extension/ EOC/DMV Select 8 Social Services/Olde Towne Medical Center 9 Tewning Road Convenience Center and JCSA Operations Center10 Toano Convenience Center

Fire Stations 1 Fire Station 1 2 Fire Station 2 3 Fire Station 3/Fire Admin./Training 4 Fire Station 4 5 Fire Station 5 6 Fire Training Center

Schools 1 Berkeley Middle 2 Clara Byrd Baker Elementary 3 DJ Montague Elementary 4 James Blair Central Office 5 James River Elementary 6 Jamestown High 7 J. Blaine Blayton Elementary 8 Lafayette High 9 Lois S Hornsby Middle10 Matoaka Elementary11 Matthew Whaley Elementary 12 Norge Elementary 13 Rawls Byrd Elementary 14 Stonehouse Elementary15 Toano Middle16 Warhill High

Libraries 1 JCC Library/Norge Depot 2 Wmsbg Library

Connect with JCC

757-253-6728

jamescitycountyva.gov

JCC TV Cox Cable and jamescitycountyva.gov/tv

e-FYI Online citizen newsletter jamescitycountyva.gov/fyi

JCCAlert.org Receive emergency updates on your cell phone, email and more! Facebook facebook.com/jamescitycounty

Twitter twitter.com/jamescitycounty

YouTube youtube.com/jamescitycounty James City County Communications

jccnews@jamescitycountyva.gov

jamescitycountyva.govvaemergency.gov ReadyVirginia.gov

In case of emergency Emergency Hotline 757-875-2424

Emergency Management 757-564-2140

Special/Functional NeedsRegistration 757-259-3202

JCSA water/sewer 757-229-7421JCSA Hotline 757-259-4911

Dominion Power 1-866-DOM-HELP

Virginia Natural Gas 1-877-572-3342

VDOT 1-800-FOR-ROAD

Communications101-D Mounts Bay Rd.

P.O. Box 8784Williamsburg, VA 23187-8784

757-253-6864citizen.services@jamescitycountyva.gov

jamescitycountyva.gov

Editors: Latara Branch and Renee DallmanGraphic Designer: Gene Canova

March 2014

This publication is part of the James City County Civic Engagement initiative.