2014 Comm Survey

7/27/2019 2014 Comm Survey

1/103

222000111444CCCiiitttyyyooofffSSSaaannnAAAnnntttooonnniiiooo

CCCooommmmmmuuunnniiitttyyySSSuuurrrvvveeeyyy

FINAL REPORT

Submitted to

The City of

SSSaaannnAAAnnntttooonnniiiooo,,,TTTeeexxxaaasss

ETC Institute

725 W. Frontier Circle

Olathe, KS

66061

August 2014

7/27/2019 2014 Comm Survey

2/103

Contents

Executive Summary ....................................................................... i

Section 1: Charts and Graphs ....................................................... 1

Section 2: 2008-2014 Benchmarking Analysis .......................... 43

Section 3: Comparisons to the National Average ....................... 64

Section 4: Comparisons to Cities of Similar Size ....................... 70

Section 5: Survey Instrument ...................................................... 76

7/27/2019 2014 Comm Survey

3/103

ETC Insti

2

OVEOvervie

the sum

with the

Method1,006 re

districts.with a pr

Locatio

understadelivere

the hom

surveymap to t

of surve

location

Dont

dont

response

graphs t

2014 toSince th

no opi

the utiliservices,

know abeen pro

When c

change i

ute (2014)

14 S

E

VIEW

. ETC Iner of 2014

delivery of

logy. Theidents by p

The resultsecision of a

of Respo

d how wellin differen

address of

as geocodehe right sh

y responde

of their ho

nows. Tknow an

s has bee

at show tr

facilitatenumber o

ion respo

ation andthe perc

d no opinided in Ap

mparing tr

satisfactio

n A

ecut

ND M

titute admi. The purp

ity services

survey waone. At le

for the randleast +/- 3

dents. To

services art parts of t

respondent

. The dotsw the distr

nts based

e.

he percentd no o

excluded

nds from 2

alid compdont kno

ses often

awarenessntage of

ion responendix D.

end data in

of more th

2

toni

ive S

THOD

istered a cose of the s

and to gath

administeast 100 sur

om sample.

better

beinge City,

to the

on theibution

on the

ge ofinion

from

008 to

risons. and

eflects

of citydont

ses has

this report

an 3%.

014 City of

Co

mm

LOGY

mmunity srvey was t

er input abo

ed in Englieys were co

of 1,006 ho

, a signifi

an Antonio

mu

ary

rvey for thobjectivel

ut priorities

sh and Spampleted in

seholds ha

cant increa

ommunity S

ity S

epor

City of Sa assess res

for the City

nish to a raach of the

e a 95% le

e/decrease"

rvey: Final

urve

Antonio dident satisf

.

ndom samitys ten c

el of confi

is defined

eport

i

uringction

le ofuncil

ence

as a

7/27/2019 2014 Comm Survey

4/103

ETC Insti

MAJ

Is

p

s

S

t

li

t

T

b

s

ute (2014)

R FIN

he City of

ation. Co

stitute to rtisfaction

verall Sati

ercentage oood incre

tisfaction r

an Antonio

the result

ving in U.S

e national a

he major c

eaknesseselow (weak

omparativ

Public lib

Parks anStreet

FacilitiesSolid wa

omparativ

Animal

ompared to

cond highe

INGS

an Antoni

pared to t

sidents liviith city ser

sfaction wi

residentssed from 6

ting has inc

Is Setting

of a natio

. cities with

verage in m

tegories of

ecause theesses) the

STRENG

rary service

recreationaintenance,

(+8%)te services (

WEAKN

are Service

other larg

st level of s

2

o Has One

e results o

ng in U.S.ices in San

h the Qua

ho rated t9% in 201

reased by 4

the Standa

al survey t

population

ost of the m

City service

satisfactioational ave

HSs (+15%)

rograms anFlood Pr

+7%)

SSES

(-6%)

cities in

tisfaction i

014 City of

of the High

a national

ities withAntonio rat

ity of City

e overall q to 70% in

, which is

d for Serv

at was ad

of 250,000

ajor categor

s that were

ratings wage are liste

d facilities (vention,

exas, the

seven of th

an Antonio

est Overall

survey tha

opulationsd 22% abo

Services

uality of Ci2014. Si

a statisticall

ce Deliver

inistered b

or more, S

ies of City

identified a

re more thd below:

+9%)ew Streets

ity of San

e eight area

ommunity S

Satisfactio

t was admi

of 250,000e the natio

ontinues t

ty servicesnce 2008, t

y significan

in Many

y ETC Inst

an Antonio

ervices that

s comparati

an 5% abo

, Sidewalk

Antonio h

s shown in t

rvey: Final

n Ratings i

istered by

or more, oal average.

Improve.

as excellehe Citys o

t increase.

rea. Com

itute to resi

rated at or

were assess

ve strength

e (strengt

s and Dra

d the high

he table bel

eport

ii

n the

ETC

erall

The

t orerall

ared

dents

bove

ed.

, and

s) or

inage

st or

w.

7/27/2019 2014 Comm Survey

5/103

ETC Insti

2

i

r

f

S

o

3

r

a

MAJ

Street

Drain

The oveThe servery sa

(77%),

projectssatisfacti

The twoconditio

ute (2014)

esidents T

hen compa

as administ

50,000 or

each of th

o As ao As ao As ao Over

esidents F

ted their o

om 61% in

atisfaction

f residents

-1-1- Call C

lthough O

ecreases in

ted, satisfa

eas:

o Anim

o

Codeo Street

Facili

o Devel

R FIN

Mainte

ge Faci

all satisfactice that reisfied and

fforts to k

(73%). Thon rating, c

services tof city stre

ink San A

ring reside

ered by ET

ore, the Cit

following

lace to retir

lace to rais

lace to livell quality of

el Safer th

erall feelin

2012 to 66

with the Ci

ho indicate

enter increa

erall Satis

Four Maj

tion levels

al care servi

Enforceme Maintenan

ties (-5%)

opment Ser

INGS B

ance, F

ities

ion rating fidents weresatisfied r

ep neighb

re was onempared to

at residentets and (2)

2

ntonio is a

t perceptio

Institute t

y of San A

reas:

e (+23%)

a family (

(+12%)life (+9%)

n They Di

g of safety

in 2014.

ys 3-1-1

that they

sed 4% fro

action wit

r Areas.

were signif

ces (-7%)

t (-7%)ce, Flood

ices (-5%)

ARE

ood Pre

r this areamost satis

esponses a

rhood stre

significant3% in 2012

felt wereuick repair

014 City of

Great Plac

s of the Cit

o residents

tonio rated

14%)

Two Yea

in the City

all Center

ere very s

77% in 20

City Servi

f the 13 m

cantly low

revention,

vention,

in 2014 waied with, bong those

ts clean (7

ecrease in).

most impoof pothole

an Antonio

e to Live,

y to the res

living in U.

significantl

s Ago. Th

as excelle

ncreased

atisfied or

12 to 81% i

ces Increas

jor categor

r in 2014 t

New Stree

New St

43%, whiased uponho had an

3%), and

how quickl

tant for th.

ommunity S

aise a Fa

ults of a na

.S. cities wi

y above the

percentage

nt or goo

ignificantl

satisfied

2014.

ed, There

es of city s

an in 2012

s, Sidewal

eets, Si

h was dowthe combinopinion, we

uality of c

potholes a

City to p

rvey: Final

ily, and R

ional surve

h populatio

national av

of resident

d increase

. The perce

ith the Cit

ere Signi

ervices that

in the foll

s and Dra

ewalks

5% fromd percenta

re: flood c

ompleted c

re repaired

rovide wer

eport

iii

tire.

that

ns of

erage

who

5%

ntage

s

icant

were

wing

inage

and

012.e ofntrol

pital

(38%

: (1)

7/27/2019 2014 Comm Survey

6/103

ETC Insti

Police

The ove

1% fro

combinawere: p

enforce

The poli

preventi

i

ss

ute (2014)

Safety S

all satisfact

2012. T

ion of verlice protec

ent of local

e safety ser

n.

ow Satisfa

satisfactio

ow Police

rvices werfety servic

ere rated:

omparativ

Crime pr

Enforce

Local polResponse

omparativ

None

ervices

on rating fo

e police s

satisfiedion (87%),

traffic laws

vice that re

tion with

ratings fo

Safety Co

identifieds were mo

STRENG

vention (+3

ent of local

ice protectitime of pol

WEAKN

2

r police saf

rvices that

and satisfihow quic

(80%).

idents felt

olice Safet

r any of th

pares to

s comparate than 5%

HS

0%)

traffic laws

n (+21%)ce to emerg

SSES

014 City of

ty services

residents

d responsly police r

as most im

Has Cha

police saf

the Nation

ve strengthbove the n

(+23%)

encies (+21

an Antonio

in 2014 wa

ere most s

es among respond to

ortant for t

ged. Therety services

al Averag

because stional aver

%)

ommunity S

72%, whic

atisfied wit

sidents whemergencie

he City to p

were no si that were

. All of

tisfaction rage in each

rvey: Final

is a decre

h, based u

had an opi (82%) an

rovide was

nificant chated from

he police

tings withof the area

eport

iv

se of

on a

nion,the

rime

nges012.

afety

olicethat

7/27/2019 2014 Comm Survey

7/103

ETC Insti

s

Fire S

The ovefrom 90

combina

were ho

limit pro

The fire

firefight

sn

ute (2014)

ow Overal

ompared to

tisfactionntonios rat

ith compar

ervices

all satisfac in 2012.

ion of ver

quickly f

erty loss (

service that

rs respond

ow Satisfa

me or shoone of the c

Satisfacti

other citie

ith police sing for poli

ble data.

ion rating f The fire

satisfied

refighters r

6%).

residents fe

o emergenc

ction with

ed slight ianges from

2

n with Pol

of a simil

ervices sece services

or fire serviervices tha

and satisfi

espond to

lt was most

es.

Fire Servi

provement2012 were

014 City of

ce Services

ar size, res

nd highest;as 6% hig

ces in 201 residents

d respons

mergencies

important

es Has C

in 4 of thestatistically

an Antonio

Compares

dents in S

Fort Worter than the

was 91%,ere most

es among r

(98%) and

or the City

anged. Sa

fire servicsignificant

ommunity S

to Cities o

n Antonio

had the hiverage rati

which wasatisfied wi

sidents wh

how effect

to improve

tisfaction r

s rated frosee chart o

rvey: Final

f a Similar

rated the o

hest rating.g for the 7

a slight inch, based u

had an opi

ively firefi

was how q

tings staye

2012; honext page).

eport

v

Size.erall

Sancities

reaseon a

nion,

hters

ickly

d the

ever,

7/27/2019 2014 Comm Survey

8/103

ETC Insti

a

s

Solid

The ove

of 2% fr

combina

were: re

The soliresidenti

S

r

so

i

a

hc

s

Ts

ri

ute (2014)

ow Fire S

ere identifi

bove the nat

omparativ

Fire educEmergenOverall q

Response

omparativ

None

ow Overal

ompared to

tisfaction

ntonios raith compar

aste S

all satisfact

m 2012. T

ion of ver

sidential rec

waste sel garbage c

ow Satis

olid Waste

hanged.

tings for

rvices star show

provement

eas rated

owever, nanges fro

atistically

he trends sown in th

ght.

rvices Co

ed as comp

ional avera

STRENG

tion progray medical rality of fir

time of fire

WEAKN

l Satisfacti

other citie

ith fire ser

ing for fireble data.

rvices

on rating f

he solid wa

satisfied

ycling servi

vice that rollection.

action wi

Services H

Satisfacti

solid was

ed the saed slig

in all of t

from 201

one of t 2012 we

significa

nce 2010 a chart to t

2

pare to th

arative stre

e:

HS

ms (+22%)esponse timservices (+

fighters (+8

SSES

n with Fi

of a simil

ices at 91%

services wa

r solid was

te services

and satisfi

ces (93%) a

sidents felt

h

s

n

te

et

e

;

ee

t.

ee

014 City of

e National

gths beca

e (+10%)8%)

%)

e Services

ar size, res

, which ran

s 4% highe

e services i

hat residen

d respons

d residenti

was most

an Antonio

Average.se satisfact

Compares

dents in S

ed first alo

r than the a

2014 was

s were mos

es among r

l garbage c

important

ommunity S

ll of the fion levels

to Cities o

n Antonio

g with Okl

verage ratin

81%, whic

t satisfied w

sidents wh

ollection (9

or the Cit

rvey: Final

re servicesere at lea

a Similar

rated the o

homa City.

g for the 7

was an inc

ith, based u

had an opi

%).

to provide

eport

vi

ratedt 5%

Size.erall

San

cities

rease

on a

nion,

was

7/27/2019 2014 Comm Survey

9/103

ETC Insti

Ho

a

Compar

Compar

h

S

c

Anim

The ovefrom 20

very sa

satisfied

of the strwere sati

The anicontrolli

r

f

c

e

St

r

f

ute (2014)

Solid Wa

aste servic

bove the nat

ative STR

Bulky iteResidentiResidenti

ative WEA

None

ow Overal

ompared toighest; Okl

an Antonio

ties with co

l Care

all satisfact2. The ser

tisfied an

with the Ci

ay pet popusfied with t

al care seg the stray

ow Perce

sidents wh

om 60% i

ontrolling o

ucation, fr

ow Overa

imilar Sizee overall s

ting. San

r the 7 citie

te Service

s were iden

ional avera

NGTHS

pickup/real recyclingal garbage c

KNESSES

l Satisfacti

other citieshoma City

s rating fo

mparable d

ervices

ion rating fvices that r

satisfied

ys adoptio

lation throue enforcem

vice that rpet populati

tions of

were satisf

2012 to 5

the stray p

m 59% sati

l Satisfact

. Comparetisfaction

ntonios ra

s with com

2

Compare

tified as co

e. The resu

oval serviservices (+ollections s

n with So

of a similarad the hig

solid wast

ta for this s

r animal csidents we

responses

/rescue and

h targetedent of Anim

sidents felon through

nimal Ca

ied with the

% in 201

t populatio

sfaction in 2

on with

to other ciith animal

ing for ani

arable data.

014 City of

to the Nat

parative s

lts are provi

es (+20%)9%)rvices (+10

id Waste

size, Sanest rating a

e was 3%

rvice.

re servicese most sati

among resi

No Kill ef

pay/Neuteral Code.

was mostargeted Spa

e Services

enforceme

(-6%). T

s through t

012 to 55%

nimal Ca

ies of a sicare servic

al care ser

an Antonio

ional Aver

rengths bec

ded below:

%)

ompares

ntonios rand Austin h

igher than

in 2014 wafied with,

dents who

orts; 55%

program a

importanty/Neuter pr

Have Ch

t of animal

here was a

argeted Spa

in 2014 (-4

e Services

ilar size, rees third hig

ices was t

ommunity S

ge. All oause they s

o Cities o

ing for soliad the seco

the average

s 48%, whiased upon

had an opi

ere satisfie

d public ed

or the Citogram and p

nged. Tcode decrea

so a signifi

y/Neuter pr

%).

Compares

sidents in Shest; Austi

e same as t

rvey: Final

the Citysored at lea

a Similar

waste wasd highest r

rating for

h was dowcombinati

nion, 77%

with the c

cation, and

to provideublic educa

e percentased signific

cant decrea

gram and

to Cities

an Antoniohad the hi

e average

eport

vii

solidt 5%

Size.thirdting.

the 7

n 7%on of

were

ntrol

54%

wasion.

e ofntly,

se in

ublic

of a

ratedghest

ating

7/27/2019 2014 Comm Survey

10/103

ETC Insti

Code

The ove

decrease

Parks

The ove

slight in

servicesresponse

(93%), t

facilities

The parwere: (1

sn

r

ute (2014)

nforce

all satisfact

in satisfacti

and Rec

all satisfact

rease from

in San Antos among res

he mainten

(92%).

s and recre) the mainte

ow Satisfa

ayed the sao improve

creation se

ent

ion rating f

on from 54

reation

ion rating f

75% in 201

nio, basedidents who

nce of cit

tion servicenance of cit

ction with

e in threeents. Ther

vices from

2

r code enf

in 2012 (-

ervices

r parks and

2. The hig

pon the coad an opini

parks (9

s that residparks and

Parks an

of the parkse were dec

012; none

014 City of

rcement in

%).

recreation

hest levels

bined percon, were: t

%) and th

nts felt wer(2) walking

Recreatio

and recreateases in sa

f these dec

an Antonio

2014 was

services in

of satisfacti

ntage of e maintena

e accessibil

e most impbiking trail

n Has Ch

ion servicestisfaction i

eases were

ommunity S

7%. This

2014 was 7

on with par

ery satisfience of city

ity of park

ortant for thin the City

nged. Sa

rated fromthree of t

significant.

rvey: Final

as a signi

%, which

s and recr

and satiecreation c

s and recr

e City to pr.

isfaction r

2012; theree six park

eport

viii

icant

as a

ation

fiednters

ation

ovide

tings

wereand

7/27/2019 2014 Comm Survey

11/103

ETC Insti

t

So

r

3-1-1

The ove

from 77(604 res

aspect o

of 3-1-1their que

f

i

fi

r

r

d

ute (2014)

ow Parks

itys parks

ey scored a

omparativ

City swiEarly eduWalking/

Maintena

MaintenaRecreatio

omparativ

None

ow Overa

imilar Sizeverall satisf

creation w

Call Ce

all satisfac

in 2012.ondents),

the Citys

call takers astions as e

ow Satisfa

lt the City

2012 to 93

ur 3-1-1 sethe hours t

ow Overal

ities of a

sidents rate

ting for 3-1

ata.

nd Recrea

and recreat

t least 5% a

STRENG

ming poolscation and abiking trails

nce of City

nce of recrenal progra

WEAKN

l Satisfact

Comparedction with

s 13% high

ter

ion rating f

f the surve3% felt it

3-1-1 servic

s excellentcellent or

tion with

3-1-1 serv

% in 2014.

vices ratedat 3-1-1 se

l Satisfacti

Similar Siz

d overall sa

-1 was 20

2

tion Servic

ion service

ove the nat

HS

(+41%)fter school(+26%)

arks (+26

tion centers and classe

SSES

on with

to other citarks and re

r than the a

or the 3-1-

y respondeas very e

e, 95% of r

or goodgood.

-1-1 Servic

ce was ve

Satisfactio

from 2012;vice is avai

n with th

e. Compatisfaction w

higher tha

014 City of

es Compar

were iden

onal averag

rograms (+

)

(+22%)s (+22%)

arks and

ies of a simcreation hig

verage ratin

Call Cent

ts who hadsy or ea

sidents wh

and 88% r

e Has Cha

y easy or

ratings im

there was aable.

Citys 3-

ed to otheith the City

the averag

an Antonio

e to the N

tified as co

e. The resu

27%)

Recreation

ilar size, Sahest. San

g for the 8 c

r in 2014

used the City to use.

had an op

ted the abil

ged. Theeasy to us

roved or st

significant

-1 Call C

cities ofs 3-1-1 ser

e rating for

ommunity S

tional Ave

mparative s

lts are provi

Compares

n Antonio rntonios rat

ities with c

as 81%,

ys 3-1-1 CWhen aske

nion rated t

ity of the ca

percentagee increased

ayed the sa

decrease in

nter Servi

similar sivice highes

the 7 cities

rvey: Final

rage. Alltrengths be

ded below:

to Cities

sidents rating for park

mparable d

hich was u

ll Center sd to rate v

he courteou

l taker to a

of residentby 1% from

e in three

satisfaction

e Compar

ze, San A. San Ant

with comp

eport

ix

f theause

of a

d thes and

ta.

4%

rvicerious

sness

swer

who92%

f the

(6%)

es to

tonionios

rable

7/27/2019 2014 Comm Survey

12/103

ETC Insti

PublicThe ove

from 88

combinawere: th

resource

The libr

of infor

S

2

a

s

h

ute (2014)

Librar

all satisfact

in 2012.

ion of vere cleanlines

like books

ry service t

ational res

ow Satisf

atisfaction r

012; howev

ow Overal

verage. Oerage for l

ow Overal

exas. Amrvices was

ntonios ra

igher than t

Service

ion rating f

The library

satisfieds and appea

E-books, C

at resident

urces like b

ction wit

atings impr

r, none of t

l Satisfacti

erall satisfrge commu

Satisfacti

ng the otheassessed (

ing was th

e average r

2

r public li

services tha

and satisfiance of lib

Ds/DVDs,

felt was m

ooks, E-boo

Public

ved or stay

e changes

n With P

ction withities of 25

n with Lib

r cities of ahich in thi

highest.

ting for the

014 City of

rary servic

t residents

d responsary facilitie

ownloadab

ost importa

ks, CDs/D

ibrary S

d the same

rom 2012

blic Libra

public libra,000 or mo

rary Servic

similar sizcompariso

San Antoni

4 large Tex

an Antonio

es in 2014

ere most s

es among rs (98%) an

e music, et

t for the Ci

Ds, downlo

rvices in

in all 5 of t

ere signific

y Services

ry servicese (+10%).

es Compa

e where ovonly incl

s rating f

as cities.

ommunity S

as 91%,

atisfied wit

sidents whthe quality

. (97%).

ty to provid

adable musi

the Area

e library se

ant (see cha

Compares

rated signifi

es to Othe

rall satisfaded large

r library s

rvey: Final

hich was u

, based upo

had an opiof informa

e was the q

c, etc.

Has Cha

rvices rated

t below).

to the Nat

cantly abo

Large Cit

tion with liexas cities)

rvices was

eport

x

3%

n the

nion,ional

ality

ged.from

ional

e the

es in

brary, San

11%

7/27/2019 2014 Comm Survey

13/103

ETC Insti

Social

The oveserviceslow-inco

to 2012,

for lowservices

were rat

Devel

The ovedecrease

satisfieobtainin

other

Public

The over

Conv

Based uhad an

sporting

Plann

The ove2012. B

who had

a signifi

ute (2014)

Service

all satisfactthat were rame people

ratings imp

ncome peofor seniors (

d.

pment

all satisfactfrom 68%

responsegarage sal

ermits, and

Health

all satisfacti

ntion, S

on the copinion, 87

events at th

ng Serv

all satisfactsed upon t

an opinion,

ant decreas

on rating fted, residen62%) and q

oved signifi

le (+11%),+4%). The

ervices

on rating fosatisfaction

among respermits; 8

57% were s

ervices

on rating of

orts an

bination ofwere satis

Alamodo

ces

on rating foe combinat

78% were s

from 82%

2

r social sers gave theuality of ad

cantly in 3

quality ofe were no s

r developmin 2012.

dents who% were ve

atisfied wit

public heal

Entert

very satisffied with t

e; this perc

r planning son of very

atisfied wit

in 2012.

014 City of

ices in 201ighest ratinult educatio

f the 4 area

housing assignificant d

nt servicesased upon

ad an opinry satisfied

removal o

h services i

inment

ed and se quality/v

ntage was t

ervices in 2satisfied a

the Citys

an Antonio

4 was 60%gs for the qn & literac

s that were

istance forcreases in

in 2014 wathe combin

on, 82% wor satisfie

graffiti.

2014 was

acilitie

tisfied resriety of en

he same in

014 was 52nd satisfie

fforts to pl

ommunity S

. Of the foality of serservices (

assessed, in

at-risk homny of the s

s 63%, whition of ve

ere satisfiedd with the

67%.

ponses amoertainment,

012.

, which w response

n for future

rvey: Final

r types ofices provi2%). Com

luding: se

eless (+7%)cial service

h is a signiry satisfied

with the eease of obta

g residentexpositions

s down 3%among resi

growth; thi

eport

xi

ocialed toared

vices

, ands that

icantand

se ofining

who, and

fromdents

s was

7/27/2019 2014 Comm Survey

14/103

ETC Insti

Aviati

The oveincreaseresponse

facilities

Citys airated fro

Arts a

Based u

had an oand 79%

Antonio.categori

Onlin

Based uhad an o

decrease

Job T

Based u

had an o

4% from

Quali

Based u

had an oaftersch

ute (2014)

on Servi

all satisfacof 3% fros among r

at the Cit

port. Ther2012.

nd Cult

on the co

pinion, 90were satisf

There ws rated fro

Payme

on the cominion, 86%

from 90% i

aining

on the com

inion, 71%

2012.

y of earl

on the co

pinion, 78ol program

es

tion rating2012. Bsidents wh

s airport,

e were no s

re

bination of

were satised with ho

re no sign2012.

t Progr

ination of were satisfi

2012.

rogram

ination of

were satisfi

y childh

bination of

were satisf; this perce

2

for San Ased upon t had an o

nd 83% w

gnificant c

very satisf

ied with thwell infor

ficant chan

ms

very satisfied with the

very satisfi

ed with the

od educ

very satisf

ied with thetage was th

014 City of

tonio Interhe combinapinion, 91

re satisfied

anges in sa

ed and s

eir experienmed they w

ges in sati

d and satitys onlin

d and sat

itys job tr

ation an

ed and s

Citys thee same in 2

an Antonio

ational Aition of ve were sati

with the a

tisfaction i

tisfied res

ce with artere about a

faction in

sfied respe payment p

sfied resp

aining prog

d afters

tisfied res

uality of e12.

ommunity S

port in 20ry satisfiedsfied with

vailability

any of the

ponses amo

and culturts and cultu

any of the

nses amonrograms; th

nses amon

ams; this w

hool pr

ponses amo

rly childho

rvey: Final

4 was 81 and satithe conditi

f parking

aviation se

g resident

in San Aral events i

arts and c

residentss was a 4%

residents

as a decreas

grams

g resident

od educatio

eport

xii

, anfiedn of

t the

vices

who

tonioSan

lture

ho

ho

e of

who

and

7/27/2019 2014 Comm Survey

15/103

ETC Insti

Histo

Based u

had an

decrease

Provi

Based u

had an oin Englis

Quali

Based u

had an owas a si

Sustai

The oveenviron

of walki

in the cafelt wer

response

water (9

energy u

City

The Citupon a c

opinion,employe

ute (2014)

ic Prese

on the co

pinion, 88

of 3% from

ing Res

on the com

inion, 90%h and Spani

y of ser

on the co

inion, 74%nificant inc

nability

rall satisfaent, includi

g/biking/p

tegory of most imp

s among re

5%), prepa

se (84%), a

mploye

employeeombination

were withs (78%).

vation

bination of

were sati

2012.

dents wi

ination of

were satisfish; this was

ices pro

bination of

were satisfease from 5

tion ratingng recyclin

blic transit,

ustainabilitortant, bas

idents who

ing for m

d supportin

Custom

customer sof very sa

the courteo

2

fforts

very satisf

sfied with

th Infor

very satisfi

ed with thea significan

ided to

very satisf

ed with the6% in 2012

for sustai, energy sa

was 66%.

had beed upon a

had an opi

re frequent

pedestrian

er Servi

rvice attribtisfied and

usness of

014 City of

ed and s

he Citys

ation i

d and sat

itys effort increase fr

isabled

ed and s

quality if s(+18%).

ability effvings, prote

his was the

assessed.ombinatio

ion, were

storms (8

, bicycle an

e

utes that resatisfied

ity emplo

an Antonio

tisfied res

istoric pre

Englis

sfied resp

s to provideom 81% in

persons

tisfied res

rvices prov

rts by thection of wa

first time t

The sustai of very

nsuring the

%), provi

transit acti

sidents werresponses

ees (82%)

ommunity S

ponses amo

ervation ef

and Sp

nses amon

residents w012 (+9%)

ponses amo

ided to disa

City to hter/air quali

e Citys ov

ability actiimportant

availability

ing opport

vity (78%).

e most satimong resid

and the kn

rvey: Final

g resident

forts; this

nish

residents

ith informa.

g resident

led person

lp preservy and pro

rall perfor

ns that resiand impo

of clean ai

nities to r

fied with,ents who h

owledge of

eport

xiii

who

as a

ho

ion

who

; this

theotion

ance

dentstant

r and

duce

asedd an

City

7/27/2019 2014 Comm Survey

16/103

ETC Insti

d

c

c

tli

City

F

p

d

ss

ute (2014)

ow Satisfa

ecreases in

stomer se

ourteousnes

ow City E

ity employ

e nationalsted below:

omparativ

Overall c

ResponsiCourteou

Knowled

omparativ

None

udget

unding Pri

riority that

ecreased, o

rvices witould be in

orkforce de

ere assesse

tion with

ll of the Ci

vice attrib

s of City em

ployee Cu

e customer

verage. T

STRENG

stomer ser

eness of Cisness of Cit

e of City e

WEAKN

orities for

is placed

significan

the highesreased wer

velopment

are shown

2

ity Emplo

ty customer

tes that s

ployees (-7

stomer Ser

service attri

e items ide

HS

ice of City

ty employeemployees

ployees (+

SSES

City Servi

n various

tly decreas

percentag: (1) street

rograms, a

in the chart

014 City of

ee Custo

service ite

owed sign

) and kno

ices Comp

butes assess

tified as c

employees (

s (+18%)(+7%)

7%)

es. Resideservices sh

d/eliminate

of responmaintenan

d (3) polic

below.

an Antonio

er Service

s rated fro

ficant decr

ledge of Ci

are to the

ed on the s

mparative

+32%)

nts were auld be in

d in the u

ents whoe and new

protection.

ommunity S

Has Chan

m 2012. T

eases from

ty employe

ational Av

rvey rated

trengths an

ked to indireased, ma

pcoming b

elieved thesidewalks, (

The results

rvey: Final

ed. Theree City emp

2012 wer

s (-4%).

erage. All

t least 5%

weakness

cate whethntained, sli

dget. The

funding pr2) educatio

for all area

eport

xiv

wereloyee

the

f the

bove

s are

r theghtly

three

iorityand

s that

7/27/2019 2014 Comm Survey

17/103

ETC Insti

Com

b

it(

s

p

S

S

t

Pre-K

More thchildhoo

Public

Seventy

should cresponde

ute (2014)

unity P

erceptions

iggest probl

ems as ma6%) and te

ow Percep

gnificant c

roblem fro

ignificant I

Poverty (

Homeles

Adult illi

Youth scThe local

RundowTeenage

Drug use

Stray ani

ignificant

Graffiti (

ost Imporat residents

ere: teenag

4 SA Pr

n three-foud education

Safety

percent (70

ntribute tod dont kn

rceptio

of Potentia

ems in the

jor problenage pregn

tions of P

anges in t

2012 are

CREASE

9%)

ness (+9%)

eracy (+8%

ool drop-oeconomy/jo

buildings/regnancy (

(+4%)

als (+4%)

ECREAS

4%)

ant Commfelt would

e pregnanc

ogram

ths (78%)program.

ealthca

) of reside

ard the cow.

2

s

Problems.

ity, based

s were: obncy (56%).

oblems Ha

he percent

rovided on

S in Rating

)

t (+7%)blessness (

eed lots/ju4%)

S in Ratin

unity Issuee most imp

(31%) and

f residents

e Contr

nts surveye

t of healthc

014 City of

. The com

pon the pe

esity (67%)

ve Change

ge of resi

the next pa

of Issues

5%)

k vehicles (

s of Issues

to Addresortant for th

obesity (30

surveyed a

ibutions

believed t

are like oth

an Antonio

unity issue

rcentage of

, drug use

d from 20

ents who

e.

s a MAJO

+4%)

as a MAJO

s over thee City to ad

).

e aware of

hat San An

r city empl

ommunity S

s that resid

respondent

60%), yout

2. The isated the it

PROBL

R PROBL

ext Two Ydress over t

the Citys

onio public

oyees; 11%

rvey: Final

nts felt we

who rated

school dr

ues that shem as a

M

M

ears. The ie next two

re-K 4 SA

safety pers

do not, and

eport

xv

e the

these

pout

owedajor

ssuesyears

early

onnel

19%

7/27/2019 2014 Comm Survey

18/103

ETC Insti

ConclBased o

ETC Ins

s

t

T

s

i

p

e

Reco

Recomareas to

(I-S) ana

and the llow sati

satisfacti

Satisfact

t

o

ute (2014)

sions

the results

itute has re

he City of

itys overal

ore than 25rvey, the

an 250,000

exas cities,

ere assesse

he City o

tisfaction r

creased by

esidents S

ealthcare

ublic safety

ployees.

mendat

ended Aremphasize

lysis. This

evel of satifaction, the

on with Cit

on (I-S) An

verall Prio

e City of

ver the next

o StreetFacili

o Polico Socia

of the City

ched the fol

an Antoni

satisfactio

0,000 residity of San

residents i

San Antoni

.

San Anto

ating increa

4%.

upport Ha

enefits.

personnel

Only 11% d

ons

s of Emphver the nex

nalysis exa

faction wit analysis i

services o

alysis, ETC

rities for t

an Antonio

two years:

Maintenan

tiesSafety

Services

2

s 2014 sur

lowing con

is setting

rating of 7

nts. Amontonio rat

nearly all

s satisfacti

nio is mo

sed from 6

ving Publi

eventy per

hould cont

id not, and

asis for thetwo years,

mined the i

each servientified w

er the next

Institute re

e City: To

should em

ce, Flood

014 City of

ey and the

lusions:

he standa

0% is 22%

g nearly 40d at or abo

of the area

on ratings

ing in the

% to 70%

Safety

cent (70%)

ibute towa

9% did not

Next TwoETC Instit

portance t

ce. By ideich service

two years.

ommends t

increase th

hasize imp

revention,

an Antonio

subsequent

d for the d

bove the n

services the the U.S.

s rated. W

ere highest

right dire

, and since

ersonnel

of those s

d the cost

have an opi

Years. In ote conducte

at resident

tifying ser will have

Based on t

e followin

e overall sa

rovements

New Stree

ommunity S

analysis o

livery of ci

tional avera

t were asseaverage for

en compar

in 5 of the

ction. T

2008, the

ontribute

urveyed bel

of healthca

nion.

rder to helpd an Import

placed on

ices of higthe most i

e results o

:

tisfaction w

n the follo

s, Sidewal

rvey: Final

the survey

ty services.

ge for citie

ssed on thecities with

ed to other

major area

e citys o

verall ratin

to the Co

ieved the

e like othe

the City idance-Satisf

each City s

importancpact on o

the Import

ith City ser

ing major

s and Dra

eport

xvi

data,

The

with

2014more

large

s that

erall

has

st of

itys

city

ntifyction

rvice

e anderall

ance-

ices,

areas

inage

7/27/2019 2014 Comm Survey

19/103

ETC Insti

a

a

By emp

levels o

improve

ute (2014)

riorities fo

d services

eas:

Polic Stree

Facili

Animenfor

Fireanaly

reco

Solidthe I-

these

Parkidenti

chang

Libranaly

are re

asizing the

customer

ents are ne

Departme

departmen

Safety: C

Maintena

ties: Condi

al Care

ement of a

ervices:

is for fire s

mended at t

Waste Ser

S analysis f

services are

and Recr

fied in the

es in the del

ry services

is for librar

ommended

areas listed

satisfactio

eded.

2

nts: To in

tal leaders

ime preven

ce, Flood

tion of city

ervices:

imal code.

here werervices, so

his time.

ices: The

or solid wa

recommend

eation Ser

I-S analysi

ivery of the

There wey services,

at this time

above, the

in future

014 City of

rease satisf

should em

ion.

revention,

treets and

Spay/neute

o high oro major cha

e were no

te services,

ed at this ti

ices: The

s for park

se services

re no high oo no major

.

City of Sa

years and

an Antonio

ction ratin

hasize imp

New Stree

ow quickly

r program

ery high pnges in the

igh or ver

so no maj

e.

e were no

and recre

re recomm

r very highchanges in

Antonio s

increase

ommunity S

s for indivi

rovements

ts, Sidewal

potholes ar

& public

riorities idedelivery of

high prior

r changes i

high or ve

tion servic

nded at this

priorities idhe delivery

ould be abl

satisfaction

rvey: Final

dual depart

in the foll

s and Dra

repaired.

education

tified in these servic

ties identifi

n the deliv

y high pri

es, so no

time.

ntified in tof these se

e to sustain

in areas

eport

xvii

ents

wing

nage

and

e I-Ss are

ed in

ry of

rities

ajor

e I-Svices

high

here

7/27/2019 2014 Comm Survey

20/103

Section 1:

Charts and Graphs

2014 City of San Antonio Community Survey: Final Report

ETC Institute (2014) Page 1

7/27/2019 2014 Comm Survey

21/103

Perceptions of theCommunity

55%

50%

55%

39%

41%

30%

24%

31%

33%

27%

40%

35%

40%

42%

11%

14%

12%

17%

18%

20%

23%

3%

4%

6%

5%

6%

11%

11%

San Antonio as a place to live

San Antonio as a place to raise a family

San Antonio as a place to retire

Quality of life in San Antonio

San Antonio as a place to work

Quality of services provided by San Antonio

Overall feeling of safety in San Antonio

0% 20% 40% 60% 80% 100%

Excellent (5) Good (4) Fair (3) Poor (2/1)

Perceptions of the Communityby percentage of respondents (excluding no opinion)

Source: 2014 ETC Institute



7/27/2019 2014 Comm Survey

22/103

Perceptions of theCity Government

Perceptions of the City Governmentby percentage of respondents (excluding no opinion)

21%

11%

13%

8%

37%

40%

35%

25%

20%

23%

24%

23%

22%

26%

28%

45%

San Antonio acts on the concerns of its citizens

City of San Antonio listens to its citizens

I understand the City's annual operating budget

0% 20% 40% 60% 80% 100%

Strongly Agree (5) Agree (4) Neutral (3) Disagree (2/1)

City should provide better opportunities for citizenparticipation in the budget development process




7/27/2019 2014 Comm Survey

23/103

Overall Satisfaction with

Major City Services

52%

49%

35%

42%

42%

32%

31%

28%

25%

25%

23%

16%

20%

18%

14%

39%

42%

46%

39%

39%

44%

41%

39%

41%

38%

37%

36%

28%

29%

29%

7%

8%

12%

12%

11%

16%

18%

24%

21%

25%

24%

32%

25%

27%

28%

2%

2%

7%

7%

9%

8%

9%

9%

13%

12%

16%

17%

27%

26%

29%

Public library services

Fire services (includes emergency medical svcs.)

San Antonio International Airport

3-1-1 call center

Solid waste services

Parks and recreation services

Police safety services

Public health services

Sustainability efforts to preserve environment

Development services

Social services

Planning services

Animal care services

Code enforcement

0% 20% 40% 60% 80% 100%

Very Sat is fied (5) Satisfied (4) Neutral (3) Unsatis fied (2/1)

Overall Satisfaction with Major City Servicesby percentage o f respondents (excluding don't know)


Street Maintenance/Flood Prevention/New Streets/Sidewalks/Drainage Facilities



7/27/2019 2014 Comm Survey

24/103

47%

35%32%

28%

14%

13%

13%

11%

10%

6%

5%

5%

4%

3%3%


Social services




Public health services

Sustainability efforts to preserve environment

Code enforcement


Planning services


San Antonio International Airport

3-1-1 call centerDevelopment services

0% 10% 20% 30% 40% 50%

Sum of Top Three Choices

Major City Services Residents FeltWere Most Important for the City to Provideby percentage of respond ents who selected the item as one of their top three choices



Police Safety Services



7/27/2019 2014 Comm Survey

25/103

45%

43%

34%

27%

42%

39%

46%

50%

9%

11%

15%

17%

4%

7%

5%

6%

Police protection

How quickly police respond to emergencies

Enforcement of local traffic laws

Crime prevention

0% 20% 40% 60% 80% 100%

Very Satisfied (4) Satisfied (3) Unsatisfied (2) Very Unsatisfied (1)

Satisfaction with Police Safety Servicesby percentage of respondents (excluding don't know)


56%

42%

38%

20%

Crime prevention


Police protection


0% 10% 20% 30% 40% 50% 60%

Sum of Top Two Choices

Public Safety Services Residents Felt Were MostImportant for the City to Provideby percentage of respondents who selected the item as one of their top two choices




7/27/2019 2014 Comm Survey

26/103

Have you requested services from the San AntonioPolice Department in the Last 2 Years?

by percentage of respondents

Yes35%

No64%

Don't know1%


Overall Satisfaction with the Quality of ServicesReceived From the San Antonio Police Departmentby percentage of respondents who indicated they had contacted the

San Antonio Police Department during the past 2 years


Very Satisfied46%

Satisfied23%

Unsatisfied12% Very Unsatisfied

19%

Don't Know1%



7/27/2019 2014 Comm Survey

27/103

Fire Services

Satisfaction with Fire Servicesby percentage of respondents (excluding don't know)

72%

64%

65%

67%

51%

26%

33%

32%

29%

39%

1%

3%

3%

3%

8%

0%

1%

1%

1%

2%

How quickly firefighters respond to emergencies

How effectively firefighters limit property loss

Ambulance/emergency medical services

How quickly emergency medical personnel respond

Fire prevention and education

0% 20% 40% 60% 80% 100%





7/27/2019 2014 Comm Survey

28/103

Reasons Residents Were UnsatisfiedWith Any Fire and EMS Services

by percentage of respondents who indicated they had contacted theSan Antonio Fire Department during the past 2 years

28%

12%

6%

3%

Slow response time

Poor service

Bad attitude on the part of the firefighters

0% 10% 20% 30%


Unreasonable charges/fees forservices were too high

40%

36%

21%

17%

14%






0% 10% 20% 30% 40%


Fire Services Residents Felt Were Most Important forthe City to Improveby percentage of respondents who selected the item as one of their top two choices




7/27/2019 2014 Comm Survey

29/103

Have you received Fire or Emergency Medical Servicesfrom the San Antonio Fire Department

during the last 2 years?by percentage of respondents

Yes26%

No73%

Don't know1%


91%

5%

1%

Medical services

Fire suppression services

Fire prevention and education services

0% 20% 40% 60% 80% 100%

What kind of fire and emergency medicalservices did you request?by percentage of respondents who had requested services fire and/or emergency

medical services during the last 2 years




7/27/2019 2014 Comm Survey

30/103

Overall Satisfaction with the Quality of Services

Received From the San Antonio Fire Departmentby percentage of respondents who indicated they had contacted the

San Antonio Fire Department during the past 2 years


Very Satisfied

79%

Satisfied

16%Unsatisfied

2%

Very Unsatisfied

3%

Street Maintenance,

Flood Prevention,

New Streets, Sidewalks

and Drainage Facilit ies



7/27/2019 2014 Comm Survey

31/103

Satisfaction with Street Maintenance, Flood Prevention,

New Streets, Sidewalks and Drainage Facilitiesby percentage of respondents (e xcluding don't know)

29%

31%

24%

25%

20%

18%

11%

10%

47%

43%

49%

46%

43%

37%

36%

28%

16%

15%

19%

20%

26%

30%

34%

33%

8%

11%

8%

9%

11%

15%

20%

30%

Flood control

Efforts to keep streets clean in your neighborhood

Quality of completed capital projects

Traffic signal timing

Outreach efforts to keep public informed

Construction of new sidewalks

Condition of city streets

How quickly potholes are repaired

0% 20% 40% 60% 80% 100%

Very Satisfied (4) Satisfied (3) Dissatisfied (2) Very Dissatisfied (1)


49%

39%

20%

14%

13%

12%

11%

6%

Condition of city streets


Construction of new sidewalks

Outreach efforts to keep public informed

Flood control

Quality of completed capital projects



0% 20% 40%


Street Maintenance, Flood Prevention, New Streets,

Sidewalks and Drainage Facilities Services Residents FeltWere Most Important for the City to Provide

by percentage of respondents who selected the item as one of their top two choices




7/27/2019 2014 Comm Survey

32/103

Solid Waste Services

Satisfaction with Solid Waste Servicesby percentage of respondents (excluding don't know)

63%

65%

55%

51%

51%

30%

27%

33%

35%

34%

5%

6%

10%

11%

12%

2%

2%

3%

4%

3%

Residential recycling services

Residential garbage collection

Brush recycling centers

Bulky waste drop-off centers

Curbside brush/bulky item pick-up/removal services

0% 20% 40% 60% 80% 100%

Very Satisfied (4) Satisfied (3) Unsatisfied (2) Very Unsatisfied (1)Source: 2014 ETC Institute



7/27/2019 2014 Comm Survey

33/103

48%

38%

25%

12%

11%



Curbside brush/bulky item pick-up/removal services

Bulky waste drop-off center

Brush recycling centers

0% 10% 20% 30% 40% 50%


Solid Waste Services Residents Felt Were MostImportant for the City to Provide



Do you think the City's recyclingprogram is easy to use?by percentage of respondents

Yes86%

No8%

Don't know6%




7/27/2019 2014 Comm Survey

34/103

Animal Care Services

by percentage of respondents (excluding don't knows)Satisfaction with Animal Care Services

30%

22%

20%

47%

33%

34%

14%

27%

25%

9%

18%

21%

Adoption/Rescue & No Kill efforts

Spay/Neuter program & public education

Enforcement of Animal Code

0% 20% 40% 60% 80% 100%





7/27/2019 2014 Comm Survey

35/103

41%

22%

21%

Controlling stray pet population


Adoption/Rescues & No Kill efforts

0% 10% 20% 30% 40% 50%

Top Choice

Animal Care Services Residents Felt Were MostImportant for the City to Provide

by percentage of respondents who selected the item as their top choice


Parks and RecreationServices



7/27/2019 2014 Comm Survey

36/103

by percentage of respondents (excluding don't knows)

Satisfaction with Parks and Recreation Services

48%

49%

49%

43%

42%

44%

44%

43%

43%

45%

45%

41%

6%

6%

7%

10%

11%

12%

2%

2%

2%

2%

3%

3%

Maintenance of City recreation centers

Maintenance of city parks

Accessibility of parks and recreation facilities

Quality of recreational programs and classes

City swimming pools

Walking/biking trails in the City

0% 20% 40% 60% 80% 100%



44%

43%

22%

21%

18%

16%

Maintenance of city parks

Walking/biking trails in the City

Maintenance of City recreation centers

Accessibility of parks and recreation facilities

City swimming pools

Quality of recreational programs and classes

0% 10% 20% 30% 40% 50%


Parks and Recreation Services Residents Felt WereMost Important for the City to Provide

by percentage of respondents who selected the item as one of their top three choices




7/27/2019 2014 Comm Survey

37/103

Other City Services

by percentage of respondents (excluding don't knows)Satisfaction with Development Services

41%

33%

19%

42%

46%

38%

11%

13%

29%

7%

8%

15%

Ease of obtaining garage sale permits

Ease of obtaining other permits

Removal of graffiti

0% 20% 40% 60% 80% 100%





7/27/2019 2014 Comm Survey

38/103


Satisfaction with Convention, Sports andEntertainment Facilities

44% 42% 9% 4%Variety of entertainment/Alamodome sporting events

0% 20% 40% 60% 80% 100%



by percentage of respondents (excluding don't knows)Satisfaction with Planning Services

33% 45% 16% 7%City efforts to plan for future growth

0% 20% 40% 60% 80% 100%





7/27/2019 2014 Comm Survey

39/103


Satisfaction with Aviation Services

50%

41%

41%

42%

8%

13%

2%

5%

Condition of facilities at the airport

Availability of parking at the airport

0% 20% 40% 60% 80% 100%



by percentage of respondents (excluding don't knows)Satisfaction with Arts and Culture

44%

35%

46%

44%

8%

15%

2%

5%

Your experience with arts/culture in the City

How informed you are about arts/cultural events

0% 20% 40% 60% 80% 100%





7/27/2019 2014 Comm Survey

40/103


Satisfaction with Other Services

50%

40%

44%

37%

34%

25%

40%

48%

42%

40%

40%

46%

7%

9%

7%

14%

19%

20%

3%

3%

7%

8%

7%

9%

Providing residents with info in English & Spanish

Historic preservation efforts

Online payment programs

Quality of early education/after school programs

Quality of services provided to disabled persons

Job training programs

0% 20% 40% 60% 80% 100%



3-1-1 Call Center



7/27/2019 2014 Comm Survey

41/103

Ease of Using the 3-1-1 Call Center

by percentage of respondents who had used the Citys 3-1-1 service


Very Easy

57%

Easy36%

Difficult4%

Very Difficult

3%

by percentage of respondents who had used the Citys 3-1-1 service (excluding no opinion)

Satisfaction with the 3-1-1 Call Center

71%

58%

61%

49%

24%

30%

26%

34%

4%

7%

9%

13%

2%

5%

4%

4%

Courteousness of the 3-1-1 call taker

Ability of the call taker to answer your question

Knowledge of the 3-1-1 call taker

The hours that 3-1-1 service is available

0% 20% 40% 60% 80% 100%

Excellent (4) Good (3) Fair (2) Poor (1)Source: 2014 ETC Institute



7/27/2019 2014 Comm Survey

42/103

Library Services

Satisfaction with Library Services

70%

66%

64%

62%

61%

28%

32%

32%

34%

35%

2%

3%

3%

4%

4%

0%

0%

1%

1%

1%

Cleanliness/appearance of facilities

Informational resources (books, E-books, etc.)

Public Library services in the area

Library programs

Computers with Internet available to the public

0% 20% 40% 60% 80% 100%






7/27/2019 2014 Comm Survey

43/103

34%

22%

20%

15%

9%

Informational resources (books, E-books, etc.)

Computers with Internet available to the public

Library programs

Public Library services in your area

Cleanliness/appearance of facilities

0% 10% 20% 30% 40%


Library Services Residents Felt Were MostImportant for the City to Provide



Do you prefer reading a printed book, E-book, oreither format?by percentage of respondents (multiple responses were allowed)


66%

64%

6%

No preferences

Printed book

E-book

0% 20% 40% 60%



7/27/2019 2014 Comm Survey

44/103

Downtown San Antonio

Do you think downtown San Antonio is much better, alittle better, about the same, a little worse, or muchworse than it was a year ago?



Much better21%

A little better30%

About the same29%

A little worse6%

Much worse3%

Don't know11%



7/27/2019 2014 Comm Survey

45/103

Social Services

by percentage of respondents (excluding no opinion)Ratings of Social Services

31%

36%

34%

30%

32%

26%

26%

24%

14%

11%

14%

20%

24%

27%

26%

27%

Services for low-income people

Quality of Adult Education & literacy services

Services provided to senior citizens

Quality of housing assistance for At-Risk homeless

0% 20% 40% 60% 80% 100%

Excellent (5) Good (4) Fair (3) Poor (2/1)




7/27/2019 2014 Comm Survey

46/103

City EmployeeCustomer Service

In the last 12 months, have you had any contact withan employee of the City other than the Police, Fire,

Emergency Medical Services and/or 3-1-1?by percentage of respondents

Yes20%

No78%

Don't know2%




7/27/2019 2014 Comm Survey

47/103

Was your most recent contact in person, by phone oremail?

Person47%

Phone46%

Email4%

Don't remember3%


by percentage of respondents who had contacted a City employee other thanthe Police, Fire, Emergency Medical Services and/or 3-1-1 Service

Satisfaction with City Employee Customer Service

60%

51%

51%

50%

21%

27%

26%

26%

8%

9%

8%

7%

10%

13%

15%

17%

Courtesy

Knowledge

Overall service

Responsiveness

0% 20% 40% 60% 80% 100%

Excellent (4) Good (3) Fair (2) Poor (1)

by percentage of respondents who had contacted a City employee other thanthe Police, Fire, Emergency Medical Services and/or 3-1-1 Service




7/27/2019 2014 Comm Survey

48/103

Sustainability

by percentage of respondents (excluding no opinion)

Importance of Certain Actions to Support Sustainabilityin the Community

69%

57%

54%

44%

26%

31%

30%

34%

4%

9%

11%

14%

2%

3%

6%

7%

Ensure the availability of clean air & water

Prepare for more frequent storms

Provide opportunities to reduce energy use

Support pedestrian, bicycle, and transit activity

0% 20% 40% 60% 80% 100%

Very Important (5) Important (4) Somewhat Important (3) Not Important (2/1)




7/27/2019 2014 Comm Survey

49/103

Perceptions of PotentialProblems in the City

by percentage of respondents who rated the item as a "major problem"Perceptions of Potential Problems in the City

67%

60%

56%

56%

51%

50%

46%

41%

39%

39%

38%

38%

31%

16%

14%

Obesity

Drug use

Youth school dropout

Teenage pregnancy

Poverty

Homelessness

Crime

Graffiti

Rundown buildings, weed lots and junk vehicles

Illegal dumping

Stray animals

Adult illiteracy

Local economy/joblessness

Lack of trees

Noise levels

0% 20% 40% 60% 80%

Major Problem




7/27/2019 2014 Comm Survey

50/103

31%

30%24%

23%

22%

20%

16%

15%

14%

10%

10%

6%

6%

4%

1%

Teenage pregnancy

ObesityHomelessness

Crime

Drug use

Youth school dropout

Graffiti

Poverty

Stray animals

Run down buildings, weed lots & junk vehicles

Local economy/joblessness

Adult illiteracy

Illegal dumping

Lack of trees

Noise levels

0% 10% 20% 30% 40%


Issues Residents Felt Were Most Important forthe City to Address Over the Next 2 Yearsby percentage of respondents who selected the item as one of their top three choices


Budget Prioritizing



7/27/2019 2014 Comm Survey

51/103

How Residents Think the Priority for Funding VariousPrograms and Services Should Change

by percentage of respondents who rated the item on a 4-point scale where a rating of 4 meant increasefunding and a rating of 1 meant "significantly decrease or eliminate funding (excluding don't knows)


62%

62%

60%

57%

53%

51%

51%

49%

33%

29%

24%

36%

35%

36%

41%

42%

44%

47%

48%

59%

66%

72%

2%

3%

3%

2%

3%

3%

2%

3%

7%

5%

3%

0%

1%

1%

1%

1%

1%

0%

1%

1%

1%

0%

Street Maintenance and New Sidewalks

Education and Workforce Development Programs

Police Protection

Public Health Services

Economic Development Programs

Human and Social Services Programming

Fire/EMS Services


Code Compliance Enforcement

Parks and Recreation Services

Library Services

0% 20% 40% 60% 80% 100%

Increase (4) Maintain (3) Slightly Decrease (2) Significantly Decrease or Eliminate (1)

1%

1%

1%

1%

1%

0.4%

0.3%

1%

0.3%

1%

1%

Other Issues



7/27/2019 2014 Comm Survey

52/103

Are you aware of the Citys Pre-K 4 SA early childhoodeducation program?


Yes78%

No22%


Do you support having San Antonio public safetypersonnel contribute toward the cost of healthcare like

other San Antonio city employees?by percentage of respondents

Yes70%

No11%

Don't know19%




7/27/2019 2014 Comm Survey

53/103

Demographics

Less than $25,00021%

$25,000 - $49,99923%

$50,000 - $74,99919%

$75,000 - $99,99910%

$100,000 or more16%

Not provided11%

Demographics: Total Annual Household Incomeby percentage of respondents




7/27/2019 2014 Comm Survey

54/103

5 years or less9%

6 to 10 years

9%

11 to 15 years10%

16 to 20 years8%

21 to 30 years13%

31+ years52%

Demographics: Number of Years Lived in San Antonioby percentage of respondents


Demographics: Do you consider yourselfto be Hispanic/Latino?by percentage of respondents

Yes59%

No41%




7/27/2019 2014 Comm Survey

55/103


Demographics: Race


48%

11%

2%

1%

0%

42%

White or Caucasian

Black or African American

American Indian or Alaskan Native

Asian

Hawaiian or Pacific Islander

Other

0% 20% 40% 60% 80%

Demographics: Are you registered tovote in your district?by percentage of respondents

Yes88%

No11%

Don't know1%




7/27/2019 2014 Comm Survey

56/103

Demographics: Did you vote in thelast Mayoral/Council election?


Yes65%

No33%

Don't know2%


Demographics: What type of dwelling do you live in?by percentage of respondents

80%

19%

Mobile home/Other1%


Single family detached home

Multifamily (apartments, condos, etc.)



7/27/2019 2014 Comm Survey

57/103

Demographics: How many childrenlive in your household?



None60%

One17%

Two14%

Three7%

Four2%

5 or more

1%

Demographics: How many senior citizenslive in your household?by percentage of respondents


None70%

One15%

Two15%

Three or more1%



7/27/2019 2014 Comm Survey

58/103

Demographics: How many persons withdisabilities live in your household?



None72%

One21%

Two6%

Three or more1%

10%

18%

30%

Associate's degree8%

Bachelor's degree18%

Graduate/professional16%

Demographics: Educationby percentage of respondents


Some collegebut no degree

Some high school butno diploma

High school diplomaor equivalent



7/27/2019 2014 Comm Survey

59/103

Demographics: Do you have highspeed Internet access at your home?


Yes76%

No24%


Demographics: Do you have a data plan or Internetuse on a smart phone or other mobile device?


Yes55%

No44%

Don't know2%




7/27/2019 2014 Comm Survey

60/103

Demographics: Are you currently employed?by percentage of respondents

Currently employed62%

Retired26%

Currently unemployed12%


93%

3%

Walk/bike or other1%

Work at home3%

Demographics: What is your primary method oftransportation that you use to get to work?by percentage of respondents who indicated they were currently employed


Personal motorized vehicle

Public transportation/bus



7/27/2019 2014 Comm Survey

61/103

18-34 years18%

35-44 years

20%

45-54 years23%

55-64 years23%

65+ years15%

Not provided1%

Demographics: Age of Respondentsby percentage of respondents


Demographics: Gender of Respondentsby percentage of respondents

Male50%

Female50%




7/27/2019 2014 Comm Survey

62/103

Section 2:

2008-2014

Benchmarking Analysis



7/27/2019 2014 Comm Survey

63/103

Perceptions of theCommunity

Perceptions of the Community(2008 to 2014)

87%

77%

83%

82%

79%

70%

66%

87%

77%

85%

86%

79%

69%

61%

87%

79%

78%

66%

San Antonio as a place to live

San Antonio as a place to work

San Antonio as a place to raise a family

San Antonio as a place to retire

Quality of life in San Antonio

Overall quality of services provided by the City

Overall feeling of safety in the City

0% 20% 40% 60% 80% 100%

2014 2012 2008

by percentage of respondents who rated the item as excellent" or good (excluding don't know)

Not asked in 2008

Not asked in 2008

Not asked in 2008




7/27/2019 2014 Comm Survey

64/103

Perceptions ofCity Government

Perceptions of City Government(2008 to 2014)

48%

33%

58%

51%

56%

36%

57%

56%

56%

32%

60%

City of San Antonio listens to its citizens

I understand the City's annual operating budget

San Antonio acts on the concerns of its citizens

0% 20% 40% 60%

2014 2012 2008

by percentage of respondents who strongly agreed" or agreed with the statement (excluding don't know)

Not asked in 2008


City should provide better opportunities for citizen

participation in the budget development process



7/27/2019 2014 Comm Survey

65/103

Overall Satisfaction withMajor City Services

Overall Satisfaction with Major City Services(2010 to 2014)by percentage of respondents who were very satisfied" or satisfied (excluding don't know)


43%

72%

91%

81%

48%

47%

76%

81%

91%

63%

82%

52%

48%

73%

90%

79%

55%

54%

75%

77%

88%

68%

79%

55%

46%

71%

87%

78%

54%

67%

70%

78%

85%

71%

57%





Code Enforcement


3-1-1 call center


Development services

Quality of the San Antonio International Airport

Planning services

0% 20% 40% 60% 80% 100%

2014 2012 2010

(Code Enforcement was the only major City service also askedin 2008. Satisfactio n with Code Enforcement was 52% in 2008)

Not asked in 2010




7/27/2019 2014 Comm Survey

66/103

Police Safety Services

Satisfaction with Police Safety Services(2008 to 2014)

87%

82%

80%

77%

88%

80%

80%

78%

84%

71%

Police protection



Crime prevention

0% 20% 40% 60% 80% 100%

2014 2012 2008

by percentage of respondents who were very satisfied" or satisfied (excluding don't know)

Not asked in 2008

Not asked in 2008




7/27/2019 2014 Comm Survey

67/103

46%

23%

12%

19%

47%

19%

15%

19%

38%

32%

14%

16%

Very Satisfied

Satisfied

Unsatisfied

Very Unsatisfied

0% 10% 20% 30% 40% 50% 60%

2014 2012 2008

Overall Satisfaction with the Quality of ServicesReceived From the San Antonio Police Department

(2008 to 2014)by percentage of respondents who indicated they had contacted the San Antonio Police Department

during the past 2 years (excluding no opinion/dont know)


Fire Services



7/27/2019 2014 Comm Survey

68/103

Satisfaction with Fire Services (2008 to 2014)

96%

98%

90%

97%

96%

98%

98%

90%

96%

96%

88%

93%






0% 20% 40% 60% 80% 100%

2014 2012 2008


Not asked in 2008

Not asked in 2008

Not asked in 2008


Reasons Residents Were Dissatisfied WithAny Fire and EMS Services (2010 to 2014)

28%

12%

6%

3%

31%

17%

9%

5%

27%

16%

5%

2%

Slow response time

Poor service

Unreasonable charges/fees for services

Bad attitude on the part the firefighters

0% 10% 20% 30% 40%

2014 2012 2010

by percentage of respondents who indicated they had contacted theSan Antonio Fire Department during the past 2 years




7/27/2019 2014 Comm Survey

69/103

79%

16%

2%

3%

83%

11%

3%

3%

76%

17%

2%

5%

Very Satisfied

Satisfied

Unsatisfied

Very Unsatisfied

0% 20% 40% 60% 80% 100%

2014 2012 2008

Overall Satisfaction with the Quality of ServicesReceived From the San Antonio Fire Department

(2008 to 2014)by percentage of respondents who indicated they had contacted the San Antonio Fire Department

during the past 2 years (excluding no opinion/dont know)


Street Maintenance,Flood Prevention,

New Streets, Sidewalks

and Drainage Facili ties



7/27/2019 2014 Comm Survey

70/103

Satisfaction with Street Maintenance, Flood Prevention,New Streets, Sidewalks and Drainage Facilities

(2008 to 2014)

71%

38%

73%

77%

71%

43%

72%

78%

66%

76%

70%




Flood control

0% 20% 40% 60% 80% 100%

2014 2012 2008


Not asked in 2008


Solid Waste Services



7/27/2019 2014 Comm Survey

71/103

Satisfaction with Solid Waste Services(2010 to 2014)

92%

93%

91%

93%

90%

93%



0% 20% 40% 60% 80% 100%

2014 2012 2010






7/27/2019 2014 Comm Survey

72/103

Satisfaction with Animal Care Services(2010 to 2014)

54%

55%

77%

60%

59%

77%

68%


Spay/Neuter program and public education

Adoption/Rescues and No Kill efforts

0% 20% 40% 60% 80% 100%

2014 2012 2010



Not asked in 2008

Not asked in 2008

Parks and RecreationServices



7/27/2019 2014 Comm Survey

73/103

Satisfaction with Parks and Recreation Services(2008 to 2014)

92%

2014 Comm Survey

Documents

Transcript of 2014 Comm Survey