2014

BAHRAIN EXPERIENCE WITH

BROADBAND QUALITY OF SERVICE

Eric Dunand

A small clarification before we start

Kingdom of Bahrain

Some context information

765 Km21.2 Million inhabitants

11 Million visitors in 2012Island = surrounded by water& surrounded by neighborsAverage Temp 30 C (Peak 50 C)Home US Navy 5th Fleet

Telecom operators in the Kingdom of Bahrain

v

vv

Fixed Broadband

Test methodology

Service view

Access

Network

CPE

Service platforms Service platforms

Test methodology

Service

Objective: Benchmark focused on qualitative assessment of end to end services from an end user

point of view

CPE Service platforms

Test methodology (Fixed Broadband example)

Public server

Remote test

server

Probe 1

Probe 2

Service 1

Service 2

Local test

server

Tests covers: FTP Upload/Download, HTTP Cached / non Cached,Echo reply (Ping) and DNS resolution time

Location 1

Location 2

Public Internet

Test methodology – multiple test targets

Test methodology – multiple tested services

Fixed Broadband

Measurements performed by the Authority

Performance of a 2 Mbps fixed Broadband service

2011 2012 20130

0.5

1

1.5

2

Service performance evolution(industry average)

Download Mbps

Upload Mbps

Mbp

s

Performance of a 2 Mbps fixed Broadband service

January 2014 February 2014 March 2014

Performance is a dynamic phenomena

Performance of a 2 Mbps fixed Broadband service

January 201424h view

Performance of a 2 Mbps fixed Broadband service

January 2014Continuous

Performance of a 2 Mbps fixed Broadband service

Choice of results presentation is very important

Performance of a 2 Mbps fixed Broadband service

Focus on one day

Performance of a 2 Mbps fixed Broadband service

FALCON cable fiber break between Egypt and Oman about 10 Km from Cable Landing Station

Focus on one day

Counter-intuitive performance can be detected an analyzed

Fixed Broadband

Measurements provided by the Operators

Billing (ETSI EG 207 769 & 5.9)

q1 2011

q2 2011

q3 2011

q4 2011

q1 2012

q2 2012

q3 2012

q4 2012

q1 2013

q2 2013

q3 2013

q4 2013

0.00%0.20%0.40%0.60%0.80%1.00%1.20%1.40%1.60%1.80%

Internet -Account complaint rate

q1 2011

q2 2011

q3 2011

q4 2011

q1 2012

q2 2012

q3 2012

q4 2012

q1 2013

q2 2013

q3 2013

q4 2013

0

0.5

1

1.5

2

2.5

3

3.5

4

Internet Account complaint resolution time (days)

Last two quarters increase is driven by incumbent longer resolution time

Temporary peak linked with WiMax radio network issue

Faults (ETSI EG 201 769 & 5.2)

q1 2011

q2 2011

q3 2011

q4 2011

q1 2012

q2 2012

q3 2012

q4 2012

q1 2013

q2 2013

q3 2013

q4 2013

0.00%

2.00%

4.00%

6.00%

8.00%

10.00%

12.00%

14.00%

16.00%

Fault rate - Internet

q1 2011

q2 2011

q3 2011

q4 2011

q1 2012

q2 2012

q3 2012

q4 2012

q1 2013

q2 2013

q3 2013

q4 2013

0.00

10.00

20.00

30.00

40.00

50.00

60.00

70.00

80.00

90.00

Fault repair time - Internet (hours)

Peak due to radio frequency issuewith one WiMax network

Step due to WiMax fault rate

Industry average without the ISP remains below 5%

Service supply time (ETSI EG 769 & 5.3)

q1 2011

q2 2011

q3 2011

q4 2011

q1 2012

q2 2012

q3 2012

q4 2012

q1 2013

q2 2013

q3 2013

q4 2013

0.000.501.001.502.002.503.003.504.004.505.00

Service supply time - Internet (days)

q1 2011

q2 2011

q3 2011

q4 2011

q1 2012

q2 2012

q3 2012

q4 2012

q1 2013

q2 2013

q3 2013

q4 2013

0.00

1.00

2.00

3.00

4.00

5.00

6.00

Service supply time - Telephone line Residential (days)

Used as comparisonVolatility with WiMax technology changeand some radio frequency issues

Telecom operators in the Kingdom of Bahrain

Mobile Broadband

Measurements performed by the Authority

Mobile service coverage compliance

The audit consisted of a drive test throughout pre-defined path to measure the outdoor coverage of the population in the Kingdom via an accessibility test.

Mobile Broadband service access

Year on year data allows for performance comparison

Mobile Broadband service performance

Performance is tested for HTTP and FTP also this is usually transparent to the end user

Mobile Broadband service performance

Test environment choice can lead to very different results

Dongle test performed to:Server in Bahrain BlueServer in India Red

No congestion on links or Mobile network

Default dongle TCP window size used impacting performance due to increased latency to reach server in India i.e. link idle while waiting acknowledgment packet.Performance improved by increase of the TCP window size.

Mobile Broadband

Measurements provided by the Operators

Unsuccessful call setup

The percentage of unsuccessful calls has decreased to become in average below 1%

Mobile to Fixe Mobile to Mobile

Dropped calls

The percentage of dropped calls is slightly higher however remains well below 1%

Mobile to Fixe Mobile to Mobile

Thank You..!