2014 2015 Cookie Manual

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Troop Leader Name: _____________________________________________

Troop #: ________________ Service Unit: __________________________

Service Unit Cookie Manager: ______________________________________

Cell or Daytime Phone: ____________________________________________

Email: __________________________________________________________

Membership Manager / Specialist: __________________________________

Cookie Manual

2014-2015

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GSGNY Cookie Program 2014-2015 -

Table of Contents

NEW Digital Cookie Pages 3 -5

What’s in a box of Girl Scout Cookies? Page 6

Cookie Timeline (Important Dates) Page 7

Per Girl Average Page 8

Girl Rewards Pages 9 - 13

Operation Cookie Pages 14 - 15Booth Sales Pages 16 - 18

Outstanding Funds Procedure Page 19

Customer Retention Page 20

ACH Debit Sweep Procedures Pages 21 - 22

Check Policy Page 23

NEW Delivery Rewards Page 24

Deliveries Pages 25 - 27

eBudde Instructions (New Password)***Download 2015 Updates at www.girlscoutsnyc.org***

Pages 28 - 30

Getting Your Reward Items Page 31

Cookie Cost & Rebate Chart Page 32

Available Cookie Varieties Page 33

NEW Gluten-Free Limited Pilot Page 34

Safety Page 35

The 5 Skills Page 36

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Registered Girl Scouts can nowsell cookies online through theDigital Cookie (aka Digital OrdeCard or ‘DOC’) platform.

There are now 2 ways for Girl Scouts to sell:

Traditional Order Card Digital Order Card

We encourage girls to use both of these options to sell cookies.Using both sale options will allow girls to reach more customers.

A valid parent email address is required for girls to participatin the Digital Cookie Program.

Parents who provided an email address on their Girl Scout’s registration form wreceive an email invitation in October/November asking them to enroll in DOC.

Through Digital Cookie, customers can:

Buy Cookies Online

Pay With a Credit Card

Have Cookies Shipped Directly to Them

There will be no jurisdictional boundaries with Digital Cookie. A registered GirlScout in New York City can sell cookies to customers anywhere in the country.

Digital Cookie NEW Instructions for Troops

Girl names will beuploaded to eBudde in

advance of the sale.(Troops will no longer have toenter them into the system.)

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Which sale option - Digital Order Card or Traditional Order Card - willcustomers want to use?

Customer GuideDigital Order Card Traditional Order Card

For customers who want to… For customers who want to…

Order Online

Pay With A Credit Card

Pay for Shipping

Order Face-To-Face

Pay Cash

Have A Girl Scout Deliver

Fulfillment: Immediate Fulfillment: Feb/Mar 2015

Order will be processed right away atbakery and shipped out as quickly aspossible.

Order will be submitted to family /troop / eBudde. Cookies will bedelivered to troop as usual.

Troop Funds DistributionFor Traditional Order Card sales, nothing will change. Your troop will keep your

rebate up front as usual.For Digital Order Card sales, funds will be distributed as follows:


For More Information

Please visitour website:

www.girlscoutsnyc.org

DOC orders will updatein eBudde automaticall

as the come in.

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SPECIAL PATCH OPPORTUNITY

Exclusive “I’m A Digital Cookie Boss!” Patch

Girl Scouts can earn this special exclusive patch whenthey sell 30+ Boxes through the Digital Order Card.This patch is a custom design that will only be available

to New York City Girl Scouts.

GLUTEN-FREE AVAILABLE ON DIGITAL ORDER CARD

The brand new gluten-free Girl Scout Cookie – Toffee-tastic

will be available to order through the Digital Order Card.

For more information on this cookie, and the limited sale pilobeing conducted in New York City, visit Page 34.


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The Girl Scout Cookie Program is the largest girl-led business in the country. By selling Girl

Scout Cookies, your troop is raising funds for program resources, financial assistance, traveopportunities, camp experiences, and so much more.

How will your troop spend your cookie rebate? Here are some examples:

Sleep Away Weekends @ Camp Kaufmann

Six Flags Great Adventure

Broadway Show/Dinner in the City

Liberty Science Center

Dorney Park

The Bronx Zoo International WAGGGS Center Trips

Hershey Park

Great Wolf Lodge Water Park

American Museum of Natural History

Skiing

Washington D.C., Philadelphia, BaltimoreBoston

And many more!

How the Cookie Crumbles $4.00 Per Box**Excluding Gluten-Free – Retails At $5.00 Per Box

Troop Rebate$0.65 SU Rebate $0.03*

(*only available toservice units that meet

or exceed their assignedcookie goals)

Cost of Cookies$0.99

Cookie RewardItems, $0.11

CouncilProgramming &

Training,$2. 22- $2.25*

(*depending on whetheror not SU goals areachieved)

Money What’s in a box of Girl Scout Cookies?

Council revenue on a box of gluten-free cookies ranges from 1.96 - 1.99 depending on whether or not service unit rebate is achieved.Rebate and reward ex enses remain the same.

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* You must submit the delivery information for yourtroop cookie order by this date to be eligible for adelivery. Go to www.girlscoutsnyc.org for moreinformation.

** All funds must be available in your troop bankaccount by this date for sweep to be successful. Ifsweep cannot be processed, your troop cookie ordemay be changed or pulled from eBudde. GSGNYreserves the right to sweep for funds any time after order is submitted, on or after the Feb. 4

th date.

Cookie Timeline Important Dates

Date Activity

October 2014 Cookie Materials Ship to Service Unit Cookie Managers (SUCMs)November 2014 Cookie Materials Distributed to Troops at Service Unit Meetings

November 4, 2014 Fall 2014 Corporate Cookie Connection (Election Day)

November 21, 2014 ACH Debit Authorization Forms Due to Council(All Troops Without A Valid ACH Form On File)

December 12, 2014 Initial Cookie Sale Begins

January 19, 2015 Initial Cookie Sale Ends

January 20, 2015 Cookie Catch-Up Sale Begins

(For Newly Registered Girl Scouts & New Girl Scout Troops Only)

January 23, 2015 Girl Scout Paperwork Due to Troop Leaders

January 28, 2015 Delivery Station Submission Deadline – All Troops*www.girlscoutsnyc.org

February 2, 2015 eBudde Deadline for Troop Order Submission – All Troopshttp://ebudde.littlebrownie.com/

February 4, 2015 ACH Debit Sweep of Troop Cookie Payments – All Troops**

February 21, 2015 Drive-Thru Cookie Delivery

February 23, 2015 Cookie Deliveries Begin

March 14, 2015 Cookie Deliveries End

Week ofMarch 16, 2015

Cookie Cupboards Open

April 30, 2015 Cookie Catch-Up Sale EndsAll Catch-Up Cookie Reward Orders Due to Council

May 7, 2015 Cookie Cupboards Close

May 18, 2015 Booth Sales End

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Everyone Works Together – Everyone Is Rewarded

Q: What is Per Girl Average (PGA)?

A: In our Council, Per Girl Average is…

Total # of Cookies Sold By The Troop/

Number of Girls Selling

Current GSGNYInitial Sale PGA

97

Q: Why is PGA important?

A: PGA helps us gauge how many cookies the average Girl Scout in New York City can

sell. If our Council has the same number of girls selling, but we can increase our PGAby even 2 boxes, that would mean a signficant increase in cookie sales. Take a look:

Q: How can I find out what our current troop PGA is?

A: If your troop participated in the Cookie Program last year, your troop PGA isavailable in eBudde under the 2013-2014 Sales Report. On the right side of the page,there is a row that says, “Initial PGA”. This will tell you the troop PGA for the Initial Sale.

Working Together Per Girl Average

Initial Sale Total(Boxes)

# of Girls Selling2013-2014

Per Girl AverageIncrease Over

2013-2014

1,019,502 10,298 99 20,922 Boxes

1,040,098 10,298 101 41,518 Boxes

1,060,694 10,298 103 62,114 Boxes

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Rewards 2014-2015 Girl Rewards

Per Girl Average Rewards (Initial Sale Only)When your troop achieves the PGA level mentioned below, all the girls in the troopthat participate in the Cookie Program during the Initial Sale will get the followingrewards:

Samoas Spirit HatTroop PGA of 175

Super Seller Patch PinTroop PGA of 125

All Girl RewardsCOOKIE REWARDS ARE CUMULATIVE.

This means that motivated Girl Scouts who reach the higher reward levels will alsoreceive the reward items at all the preceding levels. Girl rewards are for girls only.

40+ Boxes Sold

Theme Patch

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70+ Boxes Sold

Wild Side Wristlet WalletPlus all preceding items.

105+ Boxes Sold

Cookie JournalPlus all preceding items.

115+ Boxes Sold

Cool Cat Fashion TeePlus all preceding items.

135+ Boxes Sold

Cookie Clipboard & Cheetah Wrist PocketPlus all preceding items.

155+ Boxes Sold

Savannah the Cheetah PlushPlus all preceding items.

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205+ Boxes Sold

Wild Side Duffle BagPlus all preceding items.

305+ Boxes Sold

Samoas PillowPlus all preceding items.

405+ Boxes Sold

Zip ‘n Go Blanket CushionPlus all preceding items.

500+ Cookie Club CHOICE of $50 Gift Card Plus all preceding items.

Build-A-Bear Workshop

Gift Card sent directly to Girl Scout family.Purchased by Girl Scouts of Greater New York.

Alex a nd Ani Online

Gift Card sent directly to Girl Scout family.Purchased by Girl Scouts of Greater New York.

OR

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750+ Boxes SoldWeekend Experience at Camp Kaufmann

Plus all preceding items.

Brownie – Ambassador girls will experience a fun-filled, girls only, mini-sleepaway weekend.

(Daisies who qualify for this award will be ableto attend a Summer Mom & Me Weekend instead.)

Transportation not included.Specific dates apply.

1,000+ Boxes SoldiPad Air with Camp Kaufmann-ThemedCustom Case

Plus all preceding items

www.apple.com

iPad and custom case sent directly to Girl Scout family.

Rewards Statement

Gift Cards at 500 level, and iPad/custom case at 1,000 level, are purchased by Girl Scouts of GreaterNew York. The GSGNY Cookie Program is not endorsed by Build-A-Bear Workshop, Alex and Ani, orApple Inc.

Reward items are subject to availability and program criteria. Colors, models, and appearance mayvary. Council reserves the right to substitute a reward of similar monetary value and/or style ifnecessary.

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The Theme Participation Patch will be awarded with 40 or more boxes sold.One additional bar patch will be given when a Girl Scout reaches one of the following levels:

100+ Boxes Sold 600+ Boxes Sold




500+ Boxes Sold 1,000+ Boxes Sold

Additional Cookie Patch OpportunitiesMore information about these patches available on Pages 5 and 15.

Operation Cookie Patches Digital Cookie Patch

Rewards Patches

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We are pleased to offer Operation Cookie as our Gift of Caring project here in NewYork City. Operation Cookie allows customers to purchase cookies that will be sharedwith service personnel, veterans, and other potential organizations that serve thecommunity. We work in conjunction with the USO of Metropolitan New York todistribute many of these cookies. For a list of organizations that have receivedcookies from this program in the past year, visit www.girlscoutsnyc.org.

How can the Operation Cookie program benefit your troop?

LEADERSHIP EXPERIENCE

Girls can employ the Operation Cookie program to take action on behalf of theircommunity while sharpening their ownentrepreneurial talents and skills.

Photos from the 2014 USO Fleet Week distribution event in

New York City.

WHO’S BUYING

This program gives buyers who do not

want to purchase cookies for themselvesa great way to support two groups theycare about – service personnel and localGirl Scouts!

TAX-DEDUCTIBLE

Purchases made for Operation Cookie are 100% tax-deductible.

YOUR REBATETroops receive the same rebate for everybox they sell without ever having tocoordinate a single delivery !

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2014-2015 Operation Cookie Program

How to Earn the Special Patch

Sell 10 or more boxes for theOperation Cookie program.

The 100+ Patch: For Girl Scouts Who Go Above and Beyond

A special corresponding 100+ Operation Cookie patch will be available to Girl Scoutswho go above and beyond for the Operation Cookie program.

How does a Girl Scout qualify for this patch?

INDIVIDUAL GIRL SCOUTSell 100 boxes or more for theOperation Cookie program during the2014-2015 Initial Cookie Sale.

CORPORATE COOKIE CONNECTIONTroops who participate in either theFall 2014 or Spring 2015 CorporateCookie Connections can get thispatch if they sell 100 or more boxesfor Operation Cookie the day of the

sale.

PATCHES FORM ONE DESIGN

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Q: Where can my troop conduct a booth sale?

A: Booth sale locations must be within the five boroughs of New York City (ourCouncil boundaries) to be approved.

Q: What types of cookies should I order for a boothsale?

A: It is up to you what variety of cookie you want toorder for a booth sale. Always keep in mind that themost popular varieties are Samoas and Thin Mints;they are often the easiest to sell with the highestdemand.

Q: I’ve chosen a location for our sale. How do I getpermission to sell there?

A: Whatever location your troop chooses, it must bewithin the five boroughs of New York City and yourtroop must secure the necessary permissions to sellthere. If your troop wants to sell in a park or plaza,permits may be required.

Q: Do I have to pay for the cookies I order for abooth sale even if I don’t sell them all?

A: Yes. Your troop must pay the Council for the cookies regardless of whether or notall the cookies are sold.

Q: How many cookies can I order for a booth sale?

A: To receive a booth sale on credit, troops must order between 180 boxes (15 cases)minimum or 240 boxes (20 cases) maximum. If the troop wants to fully pay for a

booth sale order at the time the booth sale order is placed, the troop can ordercookies in any quantity.

Q: When is the final day to resolve booth sale issues with the Council?

A: The final booth sale sweep will take place the week of June 1, 2015. All outstandingbooth sales must be fully paid by the time of the final sweep.

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Booth sale payments will be taken by monthly ACH debit sweeps.

Booth Sale Sweep Schedule

Scheduled Booth Sale Date ACH Sweep For Funds

February or March 2015 Week of April 6

April 2015 Week of May 4

May 2015 Week of June 1

If Sale Date Changes: Your troop must complete the “Booth Sale Date or LocationChange” Form at www.girlscoutsnyc.org at least 1 week before your previouslyscheduled sale date.

Your troop is responsible for any non-sufficient funds fees that result from a rejectedACH debit sweep for booth sale payment.

Date sale takes place will be determined by date submitted on “Booth Sites” tab in

eBudde or Booth Sale Application during Cookie Cupboard period.

Want to do multiple booth sales in one month? No problem.

Troops can pay booth sales early by debit or credit card through our “Early Booth SalePayment Form”. This form will be posted on our website at www.girlscoutsnyc.org.

Booth Sales GSGNY Line of Credit

Troop eligibility for a line of credit is determined by the Girl Scouts of Greater NewYork. The invitation to receive a booth sale on credit is extended at the discretion ofGirl Scouts of Greater New York and this privilege can be revoked from any troop atany time. Only one booth sale will be awarded to a troop on credit at a time.

Booth Sales Booth Sale Payments

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Money Outstanding Funds Procedures

Responsible Party

Troop Leader(s) – Registered 01 and/or Registered 02

Booth Sale Period

February 21, 2015 (Earliest Delivery) to May 18, 2015

Potential Actions Taken

The following actions may be taken by Girl Scouts of Greater New York if the troopdoes not meet these payment requirements:

Phone Calls/Emails From Product Sales Department

Phone Calls/Emails From Membership Team

Phone Calls/Emails From Finance Department

Letters Sent From Product Sales Department/Finance Department

Referral to Collections Agency

Responsible Parties Will Not Be Reappointed To Any Leadership or Administrative

Volunteer Positions

o No Cookie Program Participation Until Resolution

o Troop Will Be Prevented From Accessing eBudde

o Service Unit Team (Managers, Cookie Managers, Etc.) May Be Notified

Use or Freeze By Date

Cookies for the 2014-2015program year have a ‘Use orFreeze By’ date ofSeptember 1, 2015. NoGSGNY Girl Scout troopsshould be selling cookiesfrom the 2014-2015 year (orbefore) after that date.

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What is the #1 reason a customer doesn’t purchase a box of Girl Scout Cookies?*

They’re never asked! How can your Girl Scouts and your troop keep potentialcustomers connected to the cookie sale? Here are a few recommendations:

Get a Troop Email Address. Today an email addressis one of the easiest, fastest and cheapest ways tocommunicate with the public. Sign your troop up for

an email address through a free service like Gmail orYahoo that you or another adult volunteer canmanage; then anyone in your troop can give out thisemail address as a safe and effective way ofcontacting your troop about cookie sales.

Start an Email List. Ask your customers if they wouldbe interested in giving you their email addresses to getinformation about future cookie purchasingopportunities from your troop. Be honest about how

you will use their information and remember torespect their wishes if they no longer want to receive emails.

Create a Cookie Contact Database. When a Girl Scout leaves Girl Scouting, hercustomers often lose their only contact for Girl Scout Cookies. Encourage yourGirl Scouts to ask customers if they would like to get information about futurecookie purchasing opportunities from your troop. You can maintain a troopdatabase of customers that you can still reach with cookie buying opportunitiesafter a Girl Scout leaves your troop. Remember to add the customer only after aGirl Scout family receives permission to include their contact information in yourrecords.

Customers Keeping In Touch

*Based on market research conducted by Little Brownie Bakers.

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Is the ACH Debit Authorization Form on file for your troop valid

(same bank account - same authorized signer - same troops linked)?If not, you MUST submit a new one for 2014-2015!

ACH Debit Authorization Form

Due to your Membership Specialist byNovember 21, 2014.

Troops are required to submit this formto participate in the Girl Scout CookieProgram in New York City.

A valid troop bank account is needed. Seethe Troop Resource Guide for a copy ofthe form and instructions on how to setup your troop bank account.

All payments for the Initial Sale will betaken by ACH debit sweep. The sweep will

be based on the troop cookie ordersubmitted through eBudde by February 2.

Troops are responsible for all NSF (non-sufficient funds) fees resulting fromrejected ACH debit sweeps.

Accuracy of Your eBudde Order

Your troop is responsible for the accuracy of your order in the eBudde system.

All ACH debit sweeps during the Initial Sale will be based off of the amount due foryour troop cookie order in eBudde (minus any booth sales awarded on credit).eBudde will become inaccessible to users after 11:59 PM on February 2, 2015.All orders in the system at that time will be considered final.

Paying For Your Order ACH Debit Sweeps

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Things To Remember About ACH Debit Sweeps

ALL Funds Must Be Available at Time of Sweep: Sweeps will only be authorized

by your bank if all the funds for your order are available at the time of the sweep.

All money will be swept from troop bank accounts on Wednesday, February 4,

2015. If the ACH debit payment cannot be processed, the troop cookie order maybe changed to compensate for the missing funds or pulled from eBudde

completely.

Deposit Checks Early: Your troop will be responsible for ensuring that all the

checks you accept clear and are credited to your troop bank account prior to the

ACH debit sweep. Checks that are returned for insufficient funds will endanger the

processing of your ACH debit sweep.

NSF (Non-Sufficient Funds) Charges: Your troop will be responsible for any NSF

charges that result from an unsuccessful ACH debit sweep.

Does our troop have the option of paying our booth sale in advance?

Yes!

Go to www.girlscoutsnyc.org -> Cookies -> Cookie Resources.

Complete the form that says, “Pre-Pay Your Booth Sale”.

Once you submit this form, the funds for your booth sale will be swept by the

Council on February 4 along with your troop cookie order payment.

For information on the procedure for collecting booth sale payments, see the Booth Sale section on Page 18.

Visiting the Cookie Cupboards

Cookie Cupboards will be open starting the week of March 16 , 2014.

Troops will be able to pre-pay troop cookie orders through the electronic formspublished on our website. For a complete outline of Cookie Cupboard procedures, go

to www.girlscoutsnyc.org in Spring 2015.

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Paying For Your OrderProtect Your Troop!

Recommended Check Policy

Does my troop have to accept checks?

No. If you would like to accept cash and money orders only, your troop is welcome to set

that policy. Just make sure to communicate this to your Girl Scout families at the start of

the sale.

Your troop is responsible for returned checks.

In the event of a returned check, the individual who wrote the check should replace it,

including any additional bank fees, with a certified check, money order, credit card

payment, or cash payment.

Do not accept checks for more than $50.00.

Accept only ONE CHECK per household/customer/family.

Write the customer’s PHONE # and DRIVER’S LICENSE # onthe face of the check.

***Returned Checks Can Jeopardize the Processing Of Your Troop Cookie Order***

If your troop bank account has insufficient funds to cover your troop cookie order, the

ACH debit sweep for payment will be rejected by your bank. Your troop will be responsible

for any resulting insufficient funds fees and the rejection could jeopardize the processing

of your troop cookie order.

How can you avoid this?

o Deposit checks at least 3 days before the ACH Debit Deadline of February 4th.

o Monitor your troop bank account to ensure all checks clear in advance of the ACH

Debit Deadline.

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Special Delivery Reward Items

This year your troop has the opportunity to earn rewards for your Girl Scouts andTroop Leader just for combining troops together for your delivery, or by participatingin a Drive-Thru event.

When 4 or more troops are linked to a delivery site***OR***

When any troop participates in a Drive-Thru event…

1 Samoas Charm Dangler 1 “You’re Super Sweet”Samoas Tote

For Each Girl Selling Cookies(Sold At Least 1 Box in eBudde)

For Each Troop Linked(4 Troops Linked To A Delivery Site = 4 Totes)

All items will be sent to Service Unit Cookie Manager for distribution.

Troop eligibility for these rewards will be determined by Product Sales Staff.

Delivery must take place with details as submitted through electronic deliveryforms for troops to be eligible for these rewards. Any changes that decreasenumber of troops linked to a delivery site, or prevent delivery from takingplace, will make troops ineligible for these rewards.

Delivery NEW Rewards

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Annually our delivery agents make about 500 cookie deliveries. Troop cookie

deliveries take place over the course of several weeks in February and March. GSGNY

is one of the few Girl Scout Councils in the country that still offers home delivery to

troops.

Submission Deadline Wednesday, January 28, 2015 by 11:59 PM

Your troop MUST submit your delivery information through one of our online electronic

forms by this date to be eligible for a delivery.

Delivery Requirements

60 Case Order Minimum: Any delivery site must receive at least 60 cases. To

receive your own delivery, your troop cookie order must total at least 60 cases.

60 case order does NOT include “Operation Cookie” or Digital Cookie boxes because they are not delivered to

your troop.

Submission Deadline: All delivery information MUST be submitted by the

deadline of WEDNESDAY, JANUARY 28TH, 2015.

Delivery locations must be within the five boroughs of New York City. Submit Through Our Website: Delivery information must be submitted through

the electronic forms available at www.girlscoutsnyc.org.

Delivery Options

Troops have three available options for receiving their troop cookie order:

1. SINGLE TROOP DELIVERY: You are a single Girl Scout troop that has met the

60 case delivery minimum and wants to receive your own delivery.

2. MULTIPLE TROOP DELIVERY: You are combining your delivery withanother/several other troops to meet the 60 case delivery minimum.

3. STATEN ISLAND DRIVE-THRU: See next page for additional information.

Troops that do not designate a delivery location will be routed to a local Delivery Hub

for pick up. They will be assigned a day and time to pick up the troop cookie order.

Troops will need to adhere to the requirements set by that Delivery Hub location.

DeliverySubm tt ng Your Del very Informat on

at www.girlscoutsnyc.org

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Delivery Staten Island Drive-Thru

Date: Saturday, February 21, 2015

Description: Choose this delivery option by filling out the appropriate form at

www.girlscoutsnyc.org. You will receive an assigned pick-up time from the Council

office. You will use your own car(s) to pick up your entire troop cookie order.

Location: To Be Announced

Time Assignments: Troops will be ASSIGNED a pick-up time by Council about 1 week

before the event. Your troop must be prepared to pick up your cookies any time

between 8:00 AM – 6:00 PM. Due to the popularity of this event, time of day

requests (morning, afternoon, etc.) cannot be accommodated. No case minimum

necessary.

Delivery Troop Delivery Responsibilities

Delivery Period: All deliveries must take place during the scheduled delivery

period of February 23, 2015 – March 14, 2015.

Day and Time Requests: Troops can request specific delivery dates when theysubmit delivery information through the online form at www.girlscoutsnyc.org.Requested delivery dates and times cannot be guaranteed, but the delivery agentwill try their best to accommodate your request. Whether or not your request ismet, the delivery agent will contact you to schedule a mutually beneficial time fordelivery during our pre-set delivery period. No Sunday deliveries.

Troop Representative: A representative from your troop should be present for

delivery of cookies. Your troop is responsible for the accurate counting andacceptance of cookies.

Delivery Discrepancies: Any discrepancies with your troop cookie delivery MUSTBE NOTED ON THE DELIVERY TICKET. Signed delivery tickets are anacknowledgement by the troop that your order has been fully counted and

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received. GSGNY and/or the delivery agent are not responsible for any casediscrepancies that are not reflected on the signed delivery ticket.

Case Quality: Do not accept cases that appear to be crushed or damaged.Reflect any cases you do not accept on your signed delivery ticket.

Safe Storage: Store your cookies in a safe, clean place. GSGNY is not responsiblefor any cookies damaged or lost after cookies have been delivered and acceptedby your troop.

Your Troop Will Be Contacted: Your delivery agent will contact your troop byphone or email before your delivery is scheduled to take place. They will use theinformation that was submitted by your troop through the electronic deliveryforms at www.girlscoutsnyc.org.

Your Entire Order Will Be Delivered: Your delivery agent will arrive with all thecookies needed to fulfill the troop cookie order placed by your troop in eBudde. Ifthe agent does not have all the cookies needed to complete your order, they willarrange a new delivery date and time for the remainder of your order. Rememberto reflect any cases that were not delivered on your delivery ticket before signing.

You Will Receive A Delivery Window: Your delivery agent will provide a windowof time estimating their arrival on the date the delivery will take place. If for anyreason the delivery agent is unable to arrive on the scheduled day or delivery

window, someone will contact your troop to reschedule your delivery.

Courtesy and Respect: Your delivery agent will be courteous and respectful. Weexpect our troops to be courteous and respectful to our delivery agents. If yourexperience does not meet these expectations, please contact the Product SalesDepartment at GSGNY.

Delivery Delivery Agent Responsibilities

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Download The 2015 Instructionswww.girlscoutsnyc.org

Practice on the eBudde Demo Site

Want to practice before you have to enter your order?You can enter as many fake orders as you want on the eBudde

Demo site before submitting the real thing.

Visit the eBudde Demo site at:

http://ebdemo.littlebrownie.com/

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IMPORTANT

Updated 2015 eBudde Instructionswww.girlscoutsnyc.org

2015 eBudde Default Password:

3761@RahRah

Updated eBudde instructions for2014-2015 will be posted towww.girlscoutsnyc.org for download.

The new instructions will reflect thechanges that you will see in eBudde fromthe Digital Cookie Pilot.

Please visit our website at www.girlscoutsnyc.org for updatedinstructions, or contact your Service Unit Cookie Manager foradditional details.

Updated For

Digital Cookie

www.girlscoutsnyc.org

eBudde

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eBudde Password Update

http://ebudde.littlebrownie.com/

***Remember – your order MUST BE SUBMITTED TO EBUDDE byMonday, February 2, 2015.***

1. Go to the eBudde website: http://ebudde.littlebrownie.com/

2. Enter your email address and password. Click “Login”.

Your PASSWORD

***All eBudde Passwords Will Reset Again This Year***

Password: On your first login, you will need to use this password:

3761@RahRahYou will then be prompted to change your password to something of your choosing.

If you have problems accessing eBudde, need to be added as a user, or need to update yourlogin information, please email [email protected] with your name, service unit, troopnumber, and email address.

Does eBudde allow multiple users under one troop? Yes. Any troop can add multiple users to the system.

I have a cookie parent that needs access to eBudde. What do I do? Any existing user can add a new user to eBudde themselves under the “Settings” tab.If you need additional help, email [email protected] with the name, troopnumber, and email address that needs to be added to the system. More users can

always be added at any time under the “Settings” tab.

3. NEW USERS: You will be prompted to change your password and enter yourcontact information. Enter your contact information and click “Submit”. This willbring you to your eBudde Dashboard. From here you can enter all the informationfor your troop(s) using the navigation tabs at the top of the page.

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Rewards Getting Your Reward Items

Stay Connected To Your Service Unit: Most cookie rewards for the Initial Sale are

sent to your Service Unit Cookie Manager (SUCM) for distribution. They are usually

distributed at the March or April service unit meeting. Make sure that a

representative from your troop is included in your service unit contact list to stayupdated on scheduled meetings.

Send A Representative: It is your troop’s responsibility to send a representative to

your local service unit meeting to pick up the reward items for your troop.

Bring the eBudde Report: At the meeting, your troop representative should have a

copy of what items your troop is supposed to receive. You can download and print

the Girl Report from eBudde on the “Rewards” tab.

Count and Sign: At the service unit meeting, your SUCM will have you count the

reward items you accept and sign for them. When you sign, this means you are

acknowledging that you have received all the reward items your troop was supposed

to receive from the SUCM. You should notify your SUCM about any shortages before

you leave the meeting.

Rewards Over 500 Boxes Sent Directly to Family: All rewards over the 500 boxessold level will be sent directly to the Girl Scout family.

Problems? Notify your Service Unit Cookie Manager first. Make sure you include

your troop number and a description of the problem. If needed, your SUCM will

contact the Product Sales team at GSGNY.

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Reference Cookie Cost & Rebate Chart

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2 Ways To Get This Cookie In New York City

Digital Order Card

Cookie Cupboards - Spring 2015

Retail Price: $5.00 Per Box(All Other Cookies Remain At $4.00 Per Box)

Troop Rebate: $0.65 Per Box(Same As All Other Cookies)

Cookie Description: GLUTEN-FREEButtery cookies packed with golden toffee bits.

How Troops Order: These cookies can be purchased in 2 ways:

1. Through the Digital Order Card (Digital Cookie) startingDecember 12th. Customers will pay to have the cookiesshipped directly to them.

2. Through Cookie Cupboards starting the week of March16th.

Available OnTroop Initial Order?

No. These cookies will NOT be available for troops to orderthrough eBudde when their initial troop cookie order is due.

What if troops want to sell these cookies during December – January order taking?

Remember that any orders taken by the troop that are not placed through the DigitalOrder Card will have to be picked up at a local Cookie Cupboard in the spring. Thesecookies will NOT be included in troop deliveries. A very limited quantity of thesecookies will be available in New York City. Once we run out, there is no guarantee wewill be able to get more. Because of this, we recommend that troops direct customerswho want Toffee-tastics to the Digital Order Card during the Initial Sale period.

Gluten-Free NEW NYC Limited Pilot Details

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All girls who participate in the Girl Scout Cookie Program use 10 Basic Safety Guidelines.

1. Show You’re A Girl Scout. Wear the Girl Scoutmembership pin and/or Girl Scout clothing to identifyyourself as a Girl Scout.

2. Buddy Up. Always use the buddy system. It’s not justsafe, it’s more fun.

3. Be Streetwise. Become familiar with the areas andneighborhoods where you will be selling Girl Scout

Cookies.

4. Partner with Adults. Adults must accompany Girl Scout Daisies, Brownies, and Juniorswhen they are taking orders, selling, or delivering product. Girls grade 6 – 12 must besupervised by an adult when selling door-to-door and must never sell alone. Adults shouldbe present at a cookie booth in any public place at all times.

5. Plan Ahead. Always have a plan for safeguarding money – avoid walking around with largeamounts of it or keeping it at home or school. Give proceeds to supervising adults whoshould deposit it as directed by Girl Scouts of Greater New York as soon as possible.

6. Do Not Enter. Never enter the home or vehicle of a person when you are selling or makingdeliveries. Avoid selling to people in vehicles or going into alleys.

7. Sell in the Daytime. Sell only during daylight hours, unless accompanied by an adult.

8. Protect Privacy. Girls’ names, addresses, and email addresses should never be given outto customers. Use a group contact number or address overseen by an adult forcustomers to request information, reorder, or give comments. Protect customer privacyby not sharing their information except for the product sale. Girls should never take creditcard numbers.

9. Be Safe on the Road. Always follow safe pedestrian practices, especially when crossingat intersections or walking along roadways. Be aware of traffic when unloading productand passengers from vehicles.

10. Be Net Wise. Take the GSUSA Internet Safety Pledge before going online and using theDigital Cookie Program. Follow the specific guidelines related to marketing online.

Safety Girl Scout Cookie Program Safety

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For More Cookie Resources, Visit Our Website:

www girlscoutsnyc org

The 5 SkillsShaping Your Girl Scout’s Future

GOAL SETTING: Your Girl Scout sets cookie sales goals individually and, with herteam, creates a plan to reach them. She develops Cooperation and Team Building skillalong the way!

DECISION MAKING: Your Girl Scout helps decide how her team will spend theircookie money, furthering her Critical Thinking and Problem Solving skills.

MONEY MANAGEMENT: Your Girl Scout takes cookie orders, handlescustomers’ money and gains valuable and Practical Life Skills around financial literacy.

PEOPLE SKILLS: Your Girl Scout learns how to talk to, listen to and work with allkinds of people while selling cookies. These experiences help her develop HealthyRelationship and Conflict Resolution skills she can use throughout her life.

BUSINESS ETHICS: Your Girl Scout is honest and responsible at every step ofthe cookie sale. Her business ethics reinforce the Positive Values she is developing as aGirl Scout.

2014 2015 Cookie Manual

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