ANALYSIS OF WRITING SAMPLES

2014-06-17

TODAY’S AGENDA

1. Sample analysis & templates

2. Summary

1. SAMPLE ANALYSIS & TEMPLATES

Scenario 1:

Problems with the sample: Unnecessary to repeat the situation Overuse soft skills improper closing

1. SAMPLE ANALYSIS & TEMPLATES

Scenario 1:

Template:

I’m sorry that a letter “a” is missing in the link I provided above. Here is the right one: a hyper link. I have checked it to make sure it is accessible. Please try again and let us know if you need further assistance.

1. SAMPLE ANALYSIS & TEMPLATES

Scenario 2:

Problems with Sample A: Overuse soft skills Incorrect expressions to issue an appeal

for other people’s sharing

1. SAMPLE ANALYSIS & TEMPLATES

Scenario 2:

Problems with Sample B: Unnecessary to repeat the situation Improper expressions to show your efforts No suggestions provided

1. SAMPLE ANALYSIS & TEMPLATES

Scenario 2:

Template:

From your description, I notice the issue you encountered is relevant to Foxmail, a 3rd-party product. Unfortunately, it is not a Microsoft supported client any longer. Here is a list of the supported clients for your reference:… Thanks for your understanding.

1. SAMPLE ANALYSIS & TEMPLATES

Scenario 3:

Problems with the sample: Improper expressions to show sympathy Bad closing

1. SAMPLE ANALYSIS & TEMPLATES

Scenario 3:

Template:

Sorry that I should have provided the steps to upload screenshots in my previous reply. Below are the detailed steps and related screenshots to walk you through the procedure. If you encounter any problems when uploading screenshots, please let us know. Thanks for your patience and time.

1. SAMPLE ANALYSIS & TEMPLATES

Scenario 4:

Problems with Sample A: Incomplete opening Missing information Illogical & bad organized explanation Lack of soft skills

1. SAMPLE ANALYSIS & TEMPLATES

Scenario 4:

Problems with Sample B: Redundant opening Missing information Unpersuasive explanation

1. SAMPLE ANALYSIS & TEMPLATES

Scenario 4:

Template:

Good to hear that the problem has been fixed. For the second issue, it is completely different from the first one based on our analysis. I suggest posting a new thread with detailed information about it. Then, we can focus on it to provide corresponding troubleshooting steps. Moreover, doing that will help other users having the same issue seek out the thread more quickly. Thanks for your understanding.

2. SUMMARY

How to improve post writing:

1. Repeat the situation only if needed

2. Choose proper opening and closing to match the situation

3. Provide persuasive and logical explanation

4. Make posts well organized and concise

5. Don’t overuse soft skills