May 20–22, 2014 Singapore

SAP® Asia Pacific Conference for Utilities

In cooperation with

Utilities companies across the Asia Pacific region are currently amid a major paradigm shift. They face a number of growing challenges, from tackling climate change to sustainability, rising fuel costs, a challenging customer base, and evolving regulations. Against this challenging backdrop, they must continue to drive investment, maintain efficient and cost-effective operations, and keep their customers happy, while improving performance and profitability.

Join us in Singapore for the SAP Asia Pacific Conference for Utilities 2014, where you will discover how innovative solutions from SAP are allowing utility companies – from Asia Pacific and beyond – to become more agile and adapt quickly to fast-changing market conditions.

We are delighted to offer you an agenda that is packed over three days with opportunities for you to learn from a diverse range of SAP customers, hear strategy and expert insight from SAP, and listen to thought-provoking keynotes on current industry trends. All will be delivered in an environment that is built for interaction; there will be plenty of chances to network, plus meet-the-expert sessions, interactive workshops, live demos, and more.

This event is an unrivaled opportunity for you to discuss the latest utility industry trends, learn about SAP’s solution strategy, and discover how utility companies from the Asia Pacific region and internationally are transforming for the future and driving sustainable growth with the support of SAP.

We look forward to welcoming you in Singapore.

Daniel NimmoVice President, Energy and ResourcesSAP Asia Pacific Japan

WELCOME TO THE SAP ASIA PACIFIC CONFERENCE FOR UTILITIES 2014

Driving Growth and Succeeding in Times of Change

Thomas CookManaging DirectorT.A. Cook Conferences

At these workshops you will review the functionalities, dive deeper into the topics, get practical examples, take part in discussions, go through online demonstrations, and determine the business benefits of SAP® solutions for the utilities industry. Each workshop provides you with a unique opportunity to address challenges, discuss them with your peers, and gain valuable guidance from some of the most knowledgeable experts on the applications from SAP. Please note that you cannot switch between parallel workshops. For comprehensive details relating to these workshops, please visit www.tacook.asia/saputilities-workshops

All workshops will take place between 9:00 and 17:00

Workshop 1: SAP for Utilities Portfolio: Process and Overview

In this workshop we will review the SAP for Utilities portfolio and how it fits with utilities processes, to better understand the portfolio’s relevance and value proposition for utilities today. The workshop will start with an overview of the solution portfolio, including some exciting innovations. From here we will engage in a process-centric conversation covering master data, customer interactions, asset management, meter handling, billing, accounting, collections, market communications, key integrations, and finally analytics.

David Coldrey, Senior Utilities Industry Advisor, SAPLuis Gonzalez, Utilities Services Hub Director Asia Pacific Japan, SAP

Workshop 2: Driving Superior Customer and Revenue Management with SAP

Utilities that put customers at the center of their business consistently outperform their peers in retaining profits and growth, while customer assurance is the lifeblood of the enterprise. Failure to manage these business functions effectively is calamitous for the utility organization. Accordingly SAP provides a vast offering of software within this functional scope, but this can be challenging for the uninitiated to navigate. At the same time the ground is constantly changing, so knowledge loses currency at an alarming rate. This workshop will assist both newcomers and seasoned SAP professionals in understanding not only the business trends but also how SAP solutions come together to solve business problems. Phillip Vaughan, Director – Utilities Industry, Asia Pacific Japan, SAPSharon Choong, Industry Director – Utilities, SAP

Workshop 3: Innovations in Enterprise Asset Management for Utilities

Enterprise assets in the utilities industries such as generators, turbines, boilers, transmission lines, underground cables, pipelines, and other capital equipment each have a defined set of capabilities – businesses seek to maximize their performance throughout the asset lifecycle. How efficiently an asset performs largely depends on the ability to continuously monitor, maintain, and manage it. How well you can do this, in turn, depends on how easily you can collect key asset metrics and manage asset-related processes. This workshop will look at solutions that can provide visibility into your asset performance enterprise-wide, predict failure before it happens, manage assets that are linear and geographically distributed, provide visualization of work processes, mobilize field work forces, and provide a safe worksite environment.

Len Harms, Chief Strategy Officer, Business Development Utilities, Vesta Partners Wayne Tan, Senior Solution Advisor, EAM, South East Asia, SAP

Workshop 4: Technology Platforms and Innovation

Join this hands-on workshop to receive an in-depth overview of the latest technology platforms available from SAP. Over the course of the day, SAP subject matter experts will walk you through the latest innovations, such as SAP HANA, SAP BusinessObjects business intelligence solutions, and SAP Mobile Platform. With a particular focus on how utility companies can best take advantage of this technology to improve their business operations, this workshop is your chance to see the functionality, watch live demos, and have your questions answered. Get a detailed overview of SAP HANA, and discover how using SAP HANA on Amazon Web Services (AWS) can bring additional value to you and your organization. Find out where self-service and agile visualization solutions from SAP fit into an enterprise business intelligence strategy. Learn how SAP customers in the utilities industry are using mobile solutions.

Simon Connolly, Principle Solution Architect, SAPJonas Yong, Center of Excellence, Asia Pacific Japan, Analytics, SAP Malachy Martin, Head of Enterprise Mobile Solutions, SAPClarence Chiam, Solutions Director, SAP HANA, SAP

PRECONFERENCE WORKSHOPSTUESDAY, MAY 20, 2014

CONFERENCE AGENDAWEDNESDAY, MAY 21, 2014

8:00 Registration, Visit the Exhibition Area, and Time for Networking

9:00 Chairman’s Opening RemarksJames McClelland, Senior Global Director – Utilities and Energy, SAP

9:15 Winning in the Turns: Embracing Change on the Route to Success in the New Utility Markets• How to identify and embrace change pragmatically in a reactive industry: Liberalization, privatization,

smart grid, other technologies, capacity, supply issues, growth in renewables, and the decline in fossil fuels• How new technologies such as mobile, automation and digitization, Big Data, and cloud can help us to

adapt, evolve, and surviveDerek Maggs, Vice President – Services Industries Asia, SAP

9:45 Driving Sustainable Growth with SAP Software at Towngas• Overview of the SAP solution framework and business challenges• Business challenges and how SAP solutions are supporting business agility• Driving sustainable growthSusanna Shen, Head of Corporate Information Technology, The Hong Kong & China Gas Co. Ltd, Towngas

10:15 Powering the Energy Market Transformation with SAP Breakthrough Innovation• Leverage proven business processes to address the new energy market transformation• Understand how cloud computing can create an innovation framework to unlock potential• Learn how to address the challenges with Big Data to move from reactive to proactive operations• Hear how SAP is addressing the IT/OT convergence with the SAP Data Management portfolio Henry Bailey, Global Vice President, Head of Utilities Industry Business Solutions, SAP

10:45 Morning Refreshments, Visit the Exhibition Area, Meet the Expert Sessions, SAP and Partner Demos

A Customer and Revenue Management

B Operational Excellence C Business and Solutions in Focus

11:30 A1 SAP Customer Relationship Management for Utilities: Overview and Road Map Ian Kinsella, Vice President, Customer Line of Business, Asia Pacific Japan, SAPPhillip Vaughan, Director – Utilities Industry, Asia Pacific Japan, SAP

B1 Merging People and Process Through Mobile TechnologyBani Zainal Azmian, Senior Vice President, Corporate Services Division, Malakoff Corporation Berhad

C1 myHRexpress: HR Services at Your FingertipsJanette Torres-Talucod, Head of Payroll and Rewards Administration, Meralco

12:15 A2 Portal Strategy at EnBW for Customer InteractionAndreas Flik, Head of SAP Strategy Management, EnBW Holding AG

B2 IT Operational Excellence – Implementing Best Practices in IT Operations at Maynilad WaterZenaida B. Bautusta, Head, IT Operations and Projects, Information Technology Services, Maynilad Water

C2 Leveraging IT-OT Convergence and Big Data to Transform Your BusinessSpeaker to be confirmed

For comprehensive details, please visit www.tacook.asia/saputilities

For comprehensive details, please visit www.tacook.asia/saputilities

CONFERENCE AGENDAWEDNESDAY, MAY 21, 2014

13:00 Lunch, Visit the Exhibition Area, Meet the Expert Sessions, SAP and Partner Demos

A Customer and Revenue Management

D Developing Smarter Networks C Business and Solutions in Focus

14:30 A3 Placing Customers at the Heart of Your Smart Grid Vision to Execute a Successful Project: CenterPoint Energy’s StoryBob Frazier, Senior Director of Electric Technologies, CenterPoint Energy

D1 Smart Metering at ENN - History, Status and RoadmapDr. Wei Youshuang, CIO, ENN Group and Vice President, ENN Energy Research Institute

C3 Managing Your Utilities Infrastructure with SAP Enterprise Asset Management David Coldrey, Senior Utilities Industry Advisor, SAPWayne Tan, Senior Solution Advisor, South East Asia, SAP

15:15 A4 Creating a Compelling Business Case for SAP CRM - Customer ExperiencesSpeaker to be confirmed

D2 Smart Meter and Big Data–Enabled Tariffs: Inputs, Designs, and ImpactsMelanie Koerner, Consulting Director, Energeia

C4 Mobile Apps for Maintenance: Transforming the Asset-Intensive Utility Malachy Martin, Head of Enterprise Mobile Solutions, SAP

16:00 Afternoon Refreshments, Visit the Exhibition Area, Meet the Expert Sessions, SAP and Partner Demos

16:30 Business Transformation Journey with SAP at Tata Power• Business transformation at Tata Power – background and organizational drivers• Distributed model of SAP software reimplementation • Moving into New Age products• Key differentiators• The SMAC way: Social media, mobile, analytics, and cloudNitin Kumar Rohilla, Chief – SAP Center Of Excellence, The Tata Power Company

17:00 Reporting Road Map at Enerjisa, One of Europe’s Largest Utilities • Business case and context of one of the largest implementations of the SAP HANA platform in Europe • Reporting road map• Why SAP HANA?• Problems that were solved• Lesson learnedMehmet Firat, Head of PMO, Group Manager, Enerjisa

17:30 Wrap-Up and End of Day One

17:45 Networking Drinks Reception

CONFERENCE AGENDATHURSDAY, MAY 22, 2014

8:30 Refreshments, Visit the Exhibition Area, and Time for Networking

9:00 Welcome BackJames McClelland, Senior Global Director – Utilities and Energy, SAP

9:15 Rising Costs, Complex Challenges, and No Silver Bullets: Why Technology and Better Analysis Matter More than Ever for the Utilities Industry• How analytics and technology offer new ways for utilities to manage costs and improve performance• Regulatory and policy backdrop in Asia – will this allow new tools and techniques to create value?• Commercial and planning challenges, including gas prices, environmental challenges, load forecasting • The impact of an aging work force – is this an issue for Asian utilities?• What needs to happen to enable greater technological capability, rising volumes of raw data, and more

insightful analytics to be more fully realized sources of help to the sectorMike Thomas, Partner, The Lantau Group

10:00 Unleashing the Power of IT to Drive Business Transformation at K-Electric• The role of IT in enhancing business performance and strategy at K-Electric – background and context• IT challenges faced• Creating a customer-centric organization with SAP software• Enhancing operational efficiency• New projects and innovation to come Sardar Naufil Mahmud, Chief of Information and Technology, K-Electric Limited

10:30 Using SAP Software to Develop a Customer-Focused Technology and Business Strategy at Synergy• Synergy company overview and SAP software landscape• Business drivers, context, and benefits realized• Customer-driven initiativesAlex Jones, Chief Information Officer, Synergy

11:00 Morning Refreshments, Visit the Exhibition Area, Meet the Expert Sessions, SAP and Partner Demos

E Asset Management F Customer Engagement C Business and Solutions in Focus

11:30 E1 Improved Asset Performance with SAPRama Rao Atluri, Executive Director (IS), Andhra Pradesh Power Generation Corporation (APGENCO)

F1 Engaging with Customers in a Liberalized MarketLuis Gonzalez, Utilities Services Hub Director, Asia Pacific Japan, SAP

C5 Predictive Analytics Strategies for Utilities Leveraging Big DataAtul Patel, Vice President, Asia Pacific Japan, SAP Analytics

12:15 E2 Leveraging SAP Solutions to Create a Foundation for a Reliability-Focused AssetDon Ans, Reliability and Performance and EAM Project, Manitoba HydroLen Harms, Chief Strategy Officer, Business Development Utilities, Vesta Partners

F2 Enhancing Customer Interaction and Creating Business Value with SAP Document Presentment by OpenTextTorben M. Christiansen, Manager, Sales & Services, DONG EnergyRichard Matti, Director, SAP Program Management EMEA, OpenText

C6 Transforming Big Data into Big Value for UtilitiesClarence Chiam, Solutions Director, SAP HANA, SAP

CONFERENCE AGENDATHURSDAY, MAY 22, 2014

13:00 Lunch, Visit the Exhibition Area, Meet the Expert Sessions, SAP and Partner Demos

E Asset Management G Reporting and Analytics

14:15 E3 Changing the Approach to Asset Management to Fund Growth and SustainabilityDavid Shields, Maintenance Manager, Expert, Asset Management, Hydro Tasmania

G1 Delivering Single Source of the Truth for Performance InformationDebbie Barker, Program Manager, Energex

15:00 E4 Applying SAP EAM for Maintenance ManagementHiroyuki Hisatake, Assistant Manager, Work Management, Safety Management Dept, Ikata Nuclear Power Station, Shikoku Electric PowerHiroshi Kawashima, Solution Specialist, SAP Japan

G2 Implementation of SAP BusinessObjects™ Business Intelligence Solutions at TNB Masdiana Razak, Manager, Business Intelligence Section, TNB Malaysia

15:45 Short Refreshment Break

16:00 SAP Closing KeynoteDaniel Nimmo, Vice President, Energy and Resources, SAP Asia Pacific Japan

16:30 Wrap-Up and Farewell

Wipro

Wipro serves the utilities industry through our Energy, Natural Resources, and Utilities strategic business unit. The vertical addresses core needs and challenges through domain-specific solutions by leveraging expertise in consulting, engineering, IT, and business process outsourcing services. We have executed over 15 business transformation programs and have talent pool of over 3,500 dedicated professionals. Wipro’s utilities domain competency and technology expertise spans across the utilities value chain, covering generation and renewables, transmission and distribution, retail, smart grid, energy trading and risk management (ETRM), and health, safety, security, and environment (HSSE). Wipro has helped over 25 of the largest utilities customers across the globe. We understand utilities, to help you do business better.

Wipro Ltd. (NYSE:WIT) is a leading information technology, consulting, and outsourcing company that delivers solutions to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360-degree view of “Business Through Technology” – helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner’s approach to delivering innovation, and an organization-wide commitment to sustainability, Wipro has a workforce of 140,000 serving clients across 61 countries.

For more information, please visit www.wipro.com

EVENT PARTNERS

Platinum Sponsor

AlertEnterprise

AlertEnterprise eliminates silos and uncovers blended threats across cybersecurity, physical access controls, and SCADA systems. AlertEnterprise provides continuous incident management, monitoring, and response for substations and control rooms, featuring behavior analytics for actionable intelligence. AlertEnterprise manages onboarding/offboarding of contractors and employees while automating the NERC operational compliance process.

For more information, please visit www.alertenterprise.com

OpenText

OpenText and SAP have a highly successful partnership dating back more than 20 years, with more than 4,000 customers. OpenText Solutions for SAP, along with services and ecosystem partners, help you execute strategy to achieve long-term viability. By tying your content to an SAP-supported business process context, you gain control and stop the uncontrolled growth of content – giving you the ability to preserve what is required and to eliminate what is not. The OpenText ECM Suite for SAP Solutions is a complementary portfolio that extends the value of SAP Business Suite software from an end-to-end solution standpoint, addressing strategy to execution and enabling business transformation. A holistic, value-based, and integrated approach to managing enterprise content, in the context of business processes, directly yields benefits by means of reducing risk and managing governance and compliance. SAP resells OpenText ECM software as solution extensions that integrate smoothly with SAP software. For more information, please visit www.opentext.com

Vesta Partners

Vesta Partners is an SAP services partner with deep domain expertise in work/asset management and reliability. We provide our customers with industry best practices in business process, brought to life through the proven SAP Enterprise Asset Management solution, which includes but is not limited to plant maintenance, materials management, quality management, and project systems. In addition to the SAP components, Vesta supports third-party applications within the ecosystem of SAP EAM customers to provide solutions specific to their unique business environment.

Vesta’s mission is to deliver the highest quality, most efficient maintenance process and technology consulting solutions to our clients. Our real-world experiences and practical solutions deliver results that directly translate into efficiency improvements and real cost savings.

For more information, please visit www.vestapartners.com

EVENT PARTNERS

Gold Sponsors

Fichtner

With more than 80 years of successful customer service, Fichtner today is the largest engineering/consulting company in Germany serving the utility and infrastructure industries worldwide. Fichtner IT Consulting AG is the competence center for all IT-related requirements from strategy to processes to implementation. We present innovative solutions based on the SAP HANA platform for customer analytics and grid analytics, integrated with the SAP core products for customer care and operations and maintenance (O&M). Additional data sources are integrated as well, such as weather data and social media. As a reseller we also present the product line of our partner Basis Technologies from the United Kingdom. The product Mass Data Runtime (MDR) is a unique way to speed up the execution of existing SAP code where runtime issues exist. Business Data Exceptions (BDEx) is one of the world’s most advanced exceptions management add-ons for SAP software. It provides operational efficiency and ultimately unblocks trapped revenue in your meter-to-cash cycle.

For more information, please visit www.fit.fichtner.de and www.basistechnologies.com

Silver Sponsor

EVENT PARTNERS

HOW TO REGISTER Contact for InquiriesAlice KenningT: +44 (0) 121 200 3810F: +44 (0) 121 212 1623E: a.kenning@tacook.com

To register online for this event, please visit www.tacook.asia/saputilities

The registration fee includes participation in the conference, lunch on all days, refreshments, and evening event for conference attendees, and documentation material for download. Please note that accommodation and travel are not included in the registration fee.

Venue DetailsSuntec Singapore Convention & Exhibition Centre1 Raffles Boulevard, Suntec CitySingapore 039593

General EnquiriesT: +65 6337 2888E: sales@suntecsingapore.com

MEDIA PARTNERS

water-technology.netThe website for the water industry

METERING.COM

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REGISTRATION FORMSAP ASIA PACIFIC CONFERENCE FOR UTILITIESMAY 20–22, 2014SINGAPORE

Copy and Fax to +44 (0) 121 212 1623Register Online at www.tacook.asia/saputilities

You can register for the SAP Asia Pacific Conference for Utilities online at www.tacook.asia/saputilities or by faxing this form to the number below.

Please copy the form, complete it, and sendit to the following address (one form for eachparticipant):

Registration and Contact OfficeT.A. Cook Conferences.4th Floor, Mclaren Building46 The Priory QueenswayBirmingham, B4 7LR, UKT: +44 (0) 121 200 3810F: +44 (0) 121 212 1623E: info@tacook.comRegistered in England and Wales Company Registration Number: 4263656

Event Fees

Type Early Bird Fee** Standard Fee

Conference US$1490 US$1750

Workshop US$675 US$750

** Early bird deadline is March 28, 2014Early bird discounts will only apply if payment is received by March 28, 2014

Terms and Conditions of RegistrationCancellations must be made in writing at least two weeks before the beginning of the event. In this case we will charge a processing fee of $250. Cancellations received less than two weeks before the event will be liable for the full registration fee. This also applies to registrants who do not attend the event. If a participant cannot attend for whatever reason, it is of course possible to nominate a substitution. Substitutions must be received in writing, must be addressed to the registration office, and must include the names of both the original and the substitute registrants. Participation in an event is only possible if payment has already been received, or if it is submitted at the event in cash or with a collection-only check. Please note that non-attendance for any reason is subject to the cancellation terms laid out in point above.

Organizer’s ChangesWe reserve the right to cancel your registration or refuse access to the event. We reserve the right to make changes to the event program. In the unfortunate event that an event is cancelled, we are not liable for any costs incurred by delegates in connection with their attendance.

Video and PhotographyWe plan to take photographs and video material at the event and reproduce them in educational, news, or promotional material, whether in print, electronic, or other media, including event Websites. By participating in this event, you grant us the right to use the photographs and video footage for such purposes. All photos and videos become the property of T.A. Cook. These may be displayed, distributed, or used by T.A. Cook for any purpose. Should you wish to opt out of this, please contact us at info@tacook.com.

I agree to the above terms and conditions(this must be ticked in order for the registration to be processed).

I would like to register for the SAP Asia Pacific Conference for UtilitiesMay 20–22, 2014Singapore

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I wish to attend the following:

Conference (May 21–22) Networking Drinks (May 21)(open to conference registrants only)

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All Day Workshop (May 20)

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