2013PerthCaravan&CampingShow, Aresoundingsuccess! · Caravan &Camping Showwhich conclud edon25th...

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Caravan Industry Association WA Quarterly Newsletter — 5th Edition — April 2013 2013 Perth Caravan & Camping Show, A resounding success! This years Show was held March 21st to 25th and both visitors and exhibitors alike enjoyed the beauƟful Autumn weather that Perth put on during the 5 days. See pages 4 to 10 for a Show wrap up and pages 12 - 13 for more photo’s!

Transcript of 2013PerthCaravan&CampingShow, Aresoundingsuccess! · Caravan &Camping Showwhich conclud edon25th...

Page 1: 2013PerthCaravan&CampingShow, Aresoundingsuccess! · Caravan &Camping Showwhich conclud edon25th March. For all but theweather, weacknowledge theexcellent workofour admin team - CEO

Caravan  Industry  Association  WA   Quarterly  Newsletter  —  5th  Edition  —  April  2013

2013  Perth  Caravan  &  Camping  Show, A  resounding  success!

This  years  Show  was  held  March  21st  to  25th  and  both  visitors  and  exhibitors  alike  enjoyed  the  

beau ful  Autumn  weather  that  Perth  put  on  during  the  5  days.

See  pages  4  to  10  for  a  Show  wrap  up  and  pages  12  -  13  for  more  photo’s!        

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CONTENTS: Page  2  –  President’s    Message  

Page  3  –  CEO’s  Message  

Page  4  –  PCC  Show  Report  

Page  5  —  Google  Analy cs    &  Show  A endance  numbers

Page  6  —  Show  Surveys  

Page  7    –  Show  Social  Media  

Page  8  –  Show  Website  Report

Page  9  –    Show  Storm  Damage  

Page  10    –  Show  Marke ng

Page  11  –  New  Members  

Page  12    &  13  –  PCCS  Photo’s

Page  14    –    Member  in  Focus

Page  15  —  Marke ng  Update

Page  16  &  17  –  Water  Corp,  save  money  and  water   ps  !

Page  18  —    Member  Update,  Residen al  Parks  Act  &  Tourism  WA  Ac on  Plan

Page  19  —  Website  Update  

Page  20  —  Annual  Conference    

Page  21  –  Commonwealth  Bank

Page  22  –    RVMA  News

Page  23  –  CRVA  News

Page  24  —  CRVA  Conference

The   key   dynamics   of   good   prepara on,  sound   management,   posi ve   marke ng,  effec ve   adver sing,   consistently   good  PR  and  beau ful  weather  contributed  to  a  successful  outcome  for  our  2013  Perth  Caravan  &  Camping  Show  which  conclud-­‐ed  on  25th  March.  

For  all  but  the  weather,  we  acknowledge  the   excellent  work   of   our   admin   team   -  CEO   Simon   Glossop,   Gina   Cowan  (Manager,   Events   and   Marke ng)   both  backed   up   by   the   ever   gracious   Tracey  Clarke,  (Execu ve  Assistant)  and  Michelle  Doyle   (Events   Co-ordinator).   Michelle’s  contract  with  CIAWA  ended  concurrently  with  the  conclusion  of   the  Show  and  we  wish  her  well  in  her  future  endeavours.    

Prepara on  for  the  Show  is  a  year  round  ac vity  and  the  team  starts  to  come  un-­‐der  heavy  pressure  from  the  start  of  the  year  when  the  many  needs  of  exhibitors  come   to   the   surface   and   adver sing,  public   rela ons   issues   and   opera onal  ma ers   demand   effec ve   solu ons.   Si-­‐mon   fronted   for  us  across   the   full   range  of  ac vi es  and  was  a  high  profile  in  the  press,  radio  (even  the  ABC!)  and  TV.  

Social  media  was   also   used   to   some   ad-­‐vantage.   Feedback   from   exhibitors   also  indicated  a  high  level  of  sa sfac on  with  the   effec veness   of   the   team   and   the  upbeat   mood   of   the   public   reflected   in  very  sa sfactory  sales  by  exhibitors.  

Visitor   numbers   were   up   by   7%   on   the  previous  year  (in  stark  contrast  to  poorer  a endances   at   the  Melbourne   and  Ade-­‐laide  shows)  and  20%  of   ckets  were  on-

line   sales   -   this   sped   up   public   access  through  the  gates.  

Entries   for   the   Jayco   caravan   and  “Passport  to  Freedom”  compe on  have  provided  us  with  a  substan al  data  base  for  future  marke ng  purposes.  

Having  said  all  that,  there  are  s ll  lessons  to   be   learned   with   fine   tuning   of   some  ac vi es   and   re-assessment   of   cost   /benefits  for  the  2014  Show.  To  that  end,  wri en   feedback   solicited   from   exhibi-­‐tors  and  consumers  will  be  carefully  scru-­‐nised.  

Non   compliant   product   was   an   issue   in  some  cases  and  the  Board  has  raised  the  ma er   for   a   determina on  with   due   re-­‐gard   both   for   the   welfare   of   our   mem-­‐bers  and  the  prac cali es  of  running  the  Show.          

At   Board   level,   apart   from   dealing   with  opera onal   ma ers   and   a ending   func-­‐ons   connected   with   the   C&C   Show,  

Board  members   have   been   focussed   on  the   ongoing   ma ers   of   marke ng,   gov-­‐ernance,    issues  management  and  review  of  our  direc on  on  the  Strategic  Plan.  

Steve   May,   our   newest   Board   member  has   completed   governance   training   in  line   with   last   year’s   Board   decision   and  that  undertaken  by  all  other  Board  mem-­‐bers.  

Finally,  it  was  with  regret  that  the  Board,  on  16th  April,  accepted  the  resigna on  of  Steve  Su e  (of  Kent  Corpora on)  due  to  increasing   demands   on   his   me   in   his  own  growing  business.  We  thank  Steve  for  his   me  and  effort  as  a  Board  member.

Adver sing  2013  /  2014

Half  Page  Rate  $300  (130mmh  x  180mmw)

Full  Page  Rate  $500  (290mmh  x  180mmw)

Contact:  marke [email protected]  

April  2013

Publica on  produced  by  Caravan  Industry  Associa on  Western  Australia  Inc

Suite  10  383  Hay  St  Perth  WA  6000

Ph:  (08)  9221  6362

Email:  [email protected]

Web:  www.caravanwa.com.au  

CIAWA  President

Dennis  Haughan

PRESIDENTS  MESSAGE

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Well  the  year  is  certainly  flying  past,  our  April  newsle er  out  already  and  next  thing  we  know  it  will  be   June  and  the  end  of  financial  year!

PERTH  CARAVAN  &  CAMPING  SHOW

Firstly   let  me  say  a  big   thank  you   to  all  of  our  exhibitors  at  the   2013   Perth   Caravan   &   Camping   Show,   we   appreciate  your  support  and  hope  that  you  had  a  successful  Show.

We   have   sent   out   an   electronic   exhibitor   survey   that   we  hope  you  will  take  5  minutes  to  complete,  further  details  are  on  page  6  including  the  web  address.

Thank   you   to   those   people   who   conducted   seminars   and  ac vi es  at  the  Show,  these  were  very  popular  with  visitors  and   we   have   received   good   feedback   from   our   consumer  survey  on  these.

Also  congratula ons  to  the  winners  of  all  of  the  compe ons  we  ran  at   this  years  Show,  and  especially  a  huge  thank  you  to   those   suppliers   who   partnered   with   us   to   bring   such   a  varia on  of  prizes  to  compe ons  in  a  range  of  media,  more  informa on   is   in   the   Show  and  Marke ng   reports  on   these  ac vi es  on  page  14  and  15.

All  exhibitors  were  offered  the  opportunity  to  be  involved  via  our  expression  of  interest  for  prizes.  The  return  to  the  spon-­‐sors  was  by  way  of  tagline  and  promo on  of  their  own  brand  on  the  compe on  ad  of  course  the  whole  theme  was  pro-­‐mo ng  visita on  to  the  Show.

Always  wan ng  to  provide  extra  value  to  sponsors,  we  add-­‐ed  the  promo on  of  their  brand  on  our  Show  website  via  a  cartoon   image   of   an   RV   or   car   towing   a   van.  With   the   site  receiving   51,000   visits   in   two  months(36,720   unique   visits)  this  was  a  bonus  for  sponsors.  

We  would  also  like  to  thank  the  Minister  for  Tourism,  Dr  Kim  Hames  for  officially  opening  the  Show  at  our  media  launch.

TENANT  ADVICE

There   has   been   a   surge   in   Park  Managers   calling   the   office  looking   for  advice  on   removing   tenants   from  parks.  We  are  always  available  and  willing   to  provide   the   informa on  and  encourage  Managers  to  contact  us.

We   strongly   recommend   that   as   soon   as   a   tenant   is   in   ar-­‐rears  that  the  official  process  for  termina on  is  started.  This  should  be  the  wake  up  call  the  tenant  needs  to  pay  and  en-­‐sures  that  rather   than  wait  months  with  no  rent  being  paid  the  legal  process  covers  Management.  

MEMBERSHIP  RENEWALS  COMING  SOON

With   the   new   financial   year   approaching   membership   re-­‐newals  will  be  coming  out  at  the  end  of  May.  We  are  looking  at  the  capacity  for  membership  forms  to  be  captured  online  via  our  new  website,  informa on  will  be  in  the  member  pack

The  Membership  renewal  is  due  for  payment  by  June  30th  so  please  ensure  you  keep  an  eye  out  for  this.  

CARAVAN  &  CAMPING  ACTION  PLAN

Congratula ons   to   the   Hon   Dr   Kim   Hames   MLA   for   his   re  appointment   to   the  Tourism  Ministry   (amongst  other   roles)  a er  the  recent  state  elec on.

Minister  Hames  is  a  strong  supporter  of  our  industry,  a  cara-­‐vanner   himself   and   is   ensuring   the   segment   is   recognised  within   government   as   a   key   sector   in   the   tourism   industry,  one  that  is  providing  thousands  of  jobs  ross  the  state.

We  have   been   in   discussion  with   the  Minister   and   staff   re-­‐garding  the  roll  out  of  the  plan  and  the  funding  for  the  vari-­‐ous  requirements,  more  informa on  is  on  page  18.

REVIEW  OF  THE  RESIDENTIAL  PARKS  (LONG  STAY  TENANT)  ACT  2006

We  have  met  with  Department   of   Commerce   staff   and   the  Department   has   indicated   that   the   implementa on   of   the  review  is  s ll  a  high  priority  for  Government.

See  page  18  for  further  details  and  keep  an  eye  out  for  more  informa on  on  this   issue.  Of  key   importance  is  our   industry  con nuing  to  make  comment  and  ensure  a  balanced  view  is  provided  to  the  review.

NEW  CIAWA  WEBSITE

As  we  rejuvenate  the  main  www.caravanwa.com.au  website,  we  are  making  it  a  much  more  consumer  friendly  site  as  this  is   the  key  part  of  our  adver sing,  driving  people  to  the  site  for  lifestyle  informa on  and  then  showcasing  our  members.  

We  urgently  require  updated  informa on  from  members  to  make   the   site   a   good   experience   for   visitors,   you  will   have  received   an   email   with   a   word   document   to   complete   —please  do  so  ASAP,  see  page  19  for  more  informa on.

NEWSLETTER  INFORMATION

Finally,   we   are   always   looking   for   stories,   informa on   and  news  from  members  to  put  into  our  quarterly  newsle er.  

Contact   details   are   on   page   2,   please   send   in   anything   you  have   that   is   something  we   can   include,  we   always  want   to  promote  our  members!!

Adver sing   is   also   available,   with   over   400   copies   of   the  newsle er   printed   and   posted   to   members,   stakeholders  and  industry  partners  this  is  a  great  way  to  get  your  product  to  front  of  mind.  We  also  post  online  so  it  is  available  to  any-­‐one  visi ng  our  website.

Kind  Regards.  

Simon  Glossop,  CEO  

NEWS  FROM  THE  DESK  OF  THE  CEO

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PERTH  CARAVAN  &  CAMPING  SHOW  REPORT

Bumper  Crowds  at  the   2013  Perth  Caravan  &  Camping  Show!  

A  staggering  45,908  visitors  a ended  this  year’s  Perth  Cara-­‐vanning  &  Camping  Show,  making  the  five  day  event  a  great  success  for  both  visitors  and  exhibitors  alike. In   a   good   sign   for   the   WA   economy,   visitors   were   out   in  force   to   the   Show   and   were   ready   to   spend   some   hard  earned   cash  and  buy  a   show   special,  with   the  first   caravan  selling  just  15  minutes  a er  opening  on  the  first  day! With   over   300   exhibits   showcasing   the   latest   products   for  the  caravan  and  camping   lifestyle   it’s  great   to   see   so  many  people  from  the  industry  ge ng  involved.  We  have  received  some  great   feedback   from  exhibitors,   visitors   and   suppliers  with  demand  for  stands  at  next  year’s  Show  already  high!  

“As  organisers  we  were    happy  with  the  overall  quality  of  the  displays  and   the  amount  of  new  product  on  show.  We  wel-­‐comed  over  40  new  exhibitors  this  year  and  we  look  forward  to  more  in  2014.”   Gina  Cowan,  Marke ng  &  Event  Manager    CIAWA “The   layout  of   the  Tourism  Pavilion  assisted   in  a  more  even  visitor  flow.   This  year   there  was  an   increase   in  membership  to  our  Top  Tourist  Club  compared  to  previous  years  and  we  felt  that  was  due  to  the  quality  of  our  customers  that  came  through   the   show. Thank   you   very  much   to   the   CIAWA   for  

organizing   a   well   run   and   well   a ended   Perth   Caravan   &  Camping  Show.  You  did  a  great  job.”   Top  Tourist  Parks  Australia “The  Show  is  a  premier  event  that  helps  us  reach  our  dedicat-­‐ed  market  like  no  other  trade  show  does.  The  combina on  of  

great  loca on,  adver sing  and  media  exposure  regarding  the  event  really  impacts  on  ge ng  the  public  through  the  gates.  This   in   turn   helps   us   to   showcase   our   products   to   a   larger  audience  which   is  what   it   is  all  about.  This   is  also  where  we  always  like  to  launch  our  new  products  and  conduct  our  mar-­‐ket  research.  Talking  to  such  a  large  segment  of  our  market  in  one  place  really  helps  us  find  out  how  to  refine  and  devel-­‐op  our  product  for  the  future.”  Jayco  Caravanland Plenty   of   other   ac vi es   were   scheduled   across   the   show  and  proved  par cularly  successful  with  visitors..  Keith  Geary  was  back  in  ac on  and  helped  create  a  buzz  around  the  sem-­‐inars  and  demonstra ons. This  year  we  had  the  popular  Passport  to  Freedom  as  a  daily  prize  package  and   it   certainly  had   visitors   excited  about   an  opportunity   to  win  some  great  camping  equipment.  Thanks  to  all  our  prize  sponsors.         We  hope   this   years   Show  was   a   success   for   your   company  and  we  look  forward  to  seeing  you  back  in  2014!   Gina  Cowan,  Events  and  Marke ng  Manager

The  Eureka  4WD  Training  demonstra ons  were  a  popular  display  and  this  year  visitors  were  given  the  opportunity  to  learn  revers-­‐ing  techniques—including  compe ng  with  their  spouse!

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It  will  generate  detailed  sta s cs  about  the  visitors  to  your  website  in  an  easy  to  read  format,  you  don’t  have  to  be  a  techie  to  make  sense  of  the  reports!

Google  Analy cs   can   track  where  visitors   to  your   site  are  coming   from   (referrals)   including   search  engines   (Google,  Bing   etc),   adver sing   and   email   marke ng   plus   infor-­‐ma on  on  site  usage  and  visitor  demographics.

Google   Analy cs   is   easy   to   install   on   your   website.   They  provide  HTML  codes   that  you  simply  copy  and  paste   into  the  global  element  which  means  that  the  code  is  then  ap-­‐plied   to  every  page  across   your   site   to   save   you   going   in  and  doing  it  manually  page  by  page.

Visit  www.google.com/analy cs  for  more  informa on.  It’s  easy   to   use   and   will   help   you   make   be er   decisions   on  how   to   market   your   business   —   you  might   be   surprised  with  what  you  find  out!

GOOGLE  ANALYTICS 2013  Perth  Caravan  &  Camping  Show  A endance.

We  are  pleased   to  provide   the  below  comparisons   to  both  exhibitors  and  industry  on  full  day  by  day  a endance  for  the  2013  and  2012  Show.  

The  more  advanced   cke ng   system  used   this   year  has   al-­‐lowed  us  to  capture  an  enormous  amount  of  data   that  will  help  in  planning  for  next  years  Show. We  also  have   informa on  that  will  assist   in  maximising  the  promo on  of  the  Show  and  for  be er  opera onal  planning. In  a  really  posi ve  step  forward  almost  20%  of   ckets  were  purchased  in  advance,  online—a  great  outcome.  

2012 2013 DIFFERENCE

THURSDAY 5,512 5,606 +94

FRIDAY 7,155 7,789 +634

SATURDAY 13,271 14,927 +1,656

SUNDAY 14,332 15,480 +1,148

MONDAY 2,651 2,106 -545

TOTAL 42,921 45,908 +2,987

SHOW  ATTENDANCE

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SHOW  SURVEY

VISITOR  SURVEY As  part   of  our   effort   on  providing   visitors   to   the   Show  with  the  sort  of  ac vi es,  demonstra ons,  product  and  services   they  want   to  experience,  with   the  goal   to  en-­‐sure   visitors   keep   coming   back,   we   have   gone   out   to  people  who  visited  the  Show  with  a  easy   to  fill   in  con-­‐sumer  survey,  offering  two  i    -  Pad  Mini’s  as  prizes.

There  are  only  10  ques ons,  such  as  “What  do  you  like  most  about  the  Show?”  “What  would  you  suggest  we  do  to  improve  the  Show  next  year?”  and  “What  would  you  like  to  see  added  to  the  Show?”

While  a   link  doesn’t  work  very  well  on  paper,  we  have  included   it  here   for  your  reference.  We  hope  that  as  a  person  who  has   visited   the   Show   you  will   fill   it   in   and  please  pass  on   to   any   friends  or   co-workers  who  have  been  to  the  Show.

h p://sp1.actemarke ng.com/CIAWA.CIAWA/SurveyCCSHOWCONSUMER/Survey.aspx

We  have  two  i-Pad  mini’s  to  give  away  as  prizes  for  two  lucky  people  who  complete  the  survey.

EXHIBITOR  SURVEY Most  importantly  for  you  as  an  exhibitor  and  us  as  organiser’s  —  we  want   your   feedback   on   the   Show.  All   exhibitors   have  been  emailed  with  the  link  to  the  survey,  to  those  80  people  who  have  responded,  thanks  very  much.

Once  again,  we  know  links  on  paper  aren’t  too  user  friendly,  but  please  type  this  in  and  go  to  the  site  to  complete  what  for  all  of  us  in  the  industry  is  important  feedback  for  ensuring  we  are  providing  a  good  experience.

h p://sp1.actemarke ng.com/CIAWA.CIAWA/SurveyPCCS13ExhibitorSurvey/Survey.aspx  

Send   this   link   to   any   staff  who  were  at   the   Show,   the  more  feedback  we  receive  the  be er!

A   big   thank   you   to  ARB   for   providing   a  portable   fridge  freezer  as  a  prize  for  one   lucky   person   to  win.

Win  a  Fridge  Freezer  from  ARB!

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2013  saw  the  launch  of  the  Perth  Caravan  &  Camping  Shows  social  media  sites.   The   Show   Facebook   page   proved   to   be   an   excellent   new  marke ng  tool  with  posts  containing  men ons  of   the  Show  reaching  thousands  of  users.   Facebook  is  a  great  tool  for  exhibitors  to  engage  visitors  and  promote  their  stand  at  the  Show.    Facebook  users  will  make  comments  and  ask  ques ons  plus  one  company  “Liking”  the  Show  page  will  be  seen  as  ac vity  to  their  Facebook  friends  and  help  spread  the  word. This  post  promoted  the  Tour-­‐ism   Pavilion   showing   follow-­‐ers  ac vi es  and  des na ons  they   could   find   out   about   at  the  Show.   A   total   of   2,271   people   saw  the  post  –  one  of  our  highest  reaches.   Tourism   exhibitors   could  comment   or   share   the   post  on  their  own  wall  to  promote  their   stand.   It’s   essen al  companies   get   involved   in  the   pre-show   promo onal  opportuni es  on  offer.  

Promo ng  Lisa,  Paul  and  Baz  from  the  92.9  brekkie  show  hos ng  the  Outside  Broadcasts  the  week  of  the  Show,  this  post  promotes  the  final  day  broadcast  from  the  Show.

PERTH  CARAVAN  &  CAMPING  SHOW                                        SOCIAL  MEDIA

As   part   of   our   ongoing   role   in   promo ng   the   caravan  and   camping   lifestyle   throughout   the   year  we   are   also  working  on  our  CIAWA  Facebook  page  and  ask  all  of  our  members  to  “Like”  our  corporate  site.

Enter  Caravan  Industry  Associa on  WA  in  the  Facebook  search  and  it  will  show  our  site.

Are   you   using   Facebook   for   your   own   business?   If   not  then  isn’t  it   me  you  started!!

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New  Show  Website  a  success! The   revamped   Perth   Caravan   &   Camping   Show   Website  went  live  in  mid  January  in  readiness  for  consumer  promo-­‐on   of   the   Show   and   for   exhibitor   informa on   to   be   ac-­‐

cessed  from  the  site.

The  objec ve  was  to  provide  visitors  to  the  site  with  more  informa on   about   exhibits   and   ac vi es   to   help   convert  them   from  possibly   visi ng   to  a ending,  plus  buying   their  cket  while  they  were  online!

With   strong   a en on   to   detail,   much   planning   went   into  the  structure  of   the  new   site   in  an  a empt   to  make   for  a  more  user  friendly  experience  to  navigate  around  the  site.  

Event   website   research   indicates   informa on   about   the  exhibits   is   the  number  one  most   searched   for  and  viewed  area  of  a  website.  To  reflect  this  fact  we  created  the  site  to  allow  for  easy  access  to  exhibitor  lis ngs  which  were  listed  by  categories.

As   part   of   the   service  we   offered   exhibitors,   on   the  main  exhibit  lis ng  was  room  for  a  logo  and  a  short  summary,  as  seen   below.   The   click   through   to   view   profile   then   had  more   informa on,   150   word   descrip on   with   op ons   to  add  photos,  promote  Show  specials  and  a  link  to  the  exhibi-­‐tors  site.

SHOW  WEBSITE  REPORT

Below,  a  snapshot  of  informa on  from  Google  analy cs Traffic  to  the  Show  site,  mid  January  to  March,  Google  analy cs

Full  profile  in  exhibitors  lis ng,  the  most  viewed  web  page  area  

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STORM  DAMAGE  AT  THE  PERTH  CARAVAN  SHOW

Below  are  images  of  the  damage  caused  to  exhibitors  displays,  and  other  exhibitor  displays  from  the  storm  that  lashed  the  Show  Grounds  at  3pm  on  the  Monday  a ernoon,   luckily  at   the  end  of   the  Show!  This  damage,  not  only   to  the  stand   in-­‐volved  but  to  other  stands  around  highlights  the  need  for  correct  work  safe  equipment  and  prac ces  to  be  in  place.  

The  Royal  Agricultural  Society  have  flagged  this  an  issue  for  us  to  address  at  the  2014  Show  and  we  will  advise  exhibitors  as  we  move  forward  with  prepara ons  how  this  can  be  prevented.

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SHOW  MARKETING  UPDATE

Show  Promo on  Compe ons This   year   saw   an   unprecedented   number   of   compe ons  and  promo onal  ac vi es  to  compliment  our  adver sing  for  the  Perth  Caravan  &  Camping  Show.

We  would  like  to  thank  all  of  our  sponsors  for  their  support  and  highlight  the  amount  of  addi onal  promo on  the  Show  received  because  of  the  prizes  provided  by  them.

96FM  —  Breakfast  Show  compe on  the  week  of  the  Show  with  5  daily  winners   going   into  a  draw   to  win  an  Off   Road  Camper  Trailer  valued  at  $14,000  provided  by  Camel  Trail-­‐ers.   This   promo   ran   across   the   sta on   and   added   over  $30,000   in   promo onal   ac vity   for   both   a endance   to   the  Show  and  for  Camel  Trailers  brand  awareness.

Mix  94.5  —  The  Big  Couch,  a  week   long  call   in   compe on  the  week  before  the  Show  to  win  a  $4,000  Camping   Equip-­‐ment  Package  provided  by  Getaway  Outdoors.  This  promo-­‐onal   campaign   added   significant   industry   awareness   and  

over   $25,000   in   promo onal   ac vity   for   increasing   Show  a endance  and  Getaway  Outdoors  brand  awareness.

Nova   —   Breakfast   Show   compe on   with   5   daily   winners  going   into   the   draw   to   win   a   $5,000   Camping   Equipment  pack   supplied   by   Getaway   Outdoors   with   support   from  Dome c  WAECO.  Provided  over  $20,000  in  bonus  promo on  for  the  Show  and  Getaway  Outdoors  branding  &  products.

Nova  Online  —  An  online  compe on  with  radio  promo ng  the   Show   and   the   chance   to   win   prizes   valued   at   $2,000  from  Dome c  WAECO  and   $1,500   from  BIG4.  Providing  al-­‐most   $20,000   worth   of   promo onal   value   for   the   Show,  Dome c  WAECO  and  BIG4  this  was  of  great  value.    

Online  Ticke ng  —  A  $1,300  Engel  Fridge  Freezer.  An  incen-­‐ve  for  visitors  to  buy   ckets  online,  bea ng  the  queues  and  

allowing  us   to  get   ckets   sold.  With  over  9,000   ckets  pur-­‐chased  online  this  was  hugely  successful.

The  Sunday  Times  and  Perth  Now  —  A  combined  online  and  print   compe on   to   win   a   $10,000   Camper   Trailer   and  Equipment   prize   provided   by   Tour-Lite   Erde   and  a   $2,500  Holiday   Park   accommoda on   package   from   Aspen   Parks.  Providing   over   $35,000   worth   of   promo onal   ac vity   this  was  bonus  ac vity  for  the  Show  and  prize  suppliers.

6PR  —  a  listener  call  in  compe on  to  win  a  $2,000  holiday  provided  by  Casey  Tours.  Providing  over  $5,000  in  value  for  the  Show  and  Casey  Tours.

92.9   —   A   week   of   Outside   Broadcasts   with   the   Morning  Crew,  using  our  main  prize—the  Jayco  Caravan  as  a  prop.  

Whilst  men oning  our  major  prize,  a  big  thank  you  to  Jayco  Caravanland   for   providing   a   $38,000   Expanda  which  was  used   across   every   single   bit   of   our   adver sing   and   was   a  huge  compe on  with  an  es ma on  of  over  50,000  entries.  

This   year   we   changed   the   Passport   to   Freedom   from   a  whole  of  Show  compe on   to  a  daily  one  with  great  prize  packages   valued  at  over  $2,000   for   each  day.  This  drove  a  greater   amount   of   entries   to   the   compe on   and   hence  dispersal  around  the  Show  Ground.,  a  good  outcome  for  all.

Thanks   to;   ARB   /   Camec   /   Dome c   WAECO   /   Coupler  Tech  /  i-Tech  World  and  Eco  Pot  for  their  support.

And   also   to   ARB   4x4   Accessories   for   providing   a   fridge  freezer  valued  at  $1,260  for  one  lucky  EXHIBITOR  to  win   in  our  exhibitor  survey,  so  get  yours  in!!

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NEW  MEMBERS  

Mandurah  Caravan  Park’s  GREAT  Aussie  Duck  Race! Mandurah  Caravan  &  Tourist  Park  held  its  fourth  annual  Great  Aussie  Duck  Race  with  a  spectacular  3  metre  tall  giant,  yellow  Top  Tourist  Duck  –  (prac cally  visible  from  space)  marking  out  the  ac on  on  Australia  Day  2013. Each  year,  proceeds  from  the  Great  Aussie  Duck  Race  are  do-­‐nated  to  a  charity.  This  year  Mandurah  Caravan  &  Tourist  Park  has  sponsored  a  child  so  the  proceeds  will  go  towards  the  Sun-­‐rise  Children’s  Founda on  which  Great  Aussie  Hero,  Geraldine  Cox,  has  built  3  Sunrise  Villages  in  Cambodia  for  orphan  chil-­‐dren. Many  of  the  race  par cipants  donate  their  winnings  to  the  vil-­‐lage  knowing  it  was  a  worthy  contribu on.  The  total  dona on  to  the  Sunrise  Children’s  Founda on  from  the  2013  Great  Aus-­‐sie  Duck  Race  was  $700!

Prize  Winners  from  the  Final  Race!  Lochy  &  Quinn  holding  the  Annual  ‘Golden’  Duck  trophy.

MEMBERS  STORIES

Welcome  to  our  new  members.  We  are  delighted  to  have  you  on  board!  

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SCENES  FROM  THE  SHOW

SCENES  FROM  THE  SHOW

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SCENES  FROM  THE  SHOW

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MEMBER  IN  FOCUS! Caravanland  awarded  the  Jayco's  Na onal  Dealer  of  the  Year  for  a  record  17th   me!

Congratula ons  Jayco  Caravanland,  the  number  1  Jayco  dealership  in  Australia  for  a  record  17th   me.

                 From  le  to  right...  Paul  Surtees  ,Warren  Surtees  ,  Gerry  Ryan  (CEO/  Owner  Jayco  Aust.  )  and  Craig  Surtees.

In  receiving  the  award,  the  team  at  Caravanland  acknowledged  their  loyal  customers  who  con nue  to  return  to  the  busi-­‐ness  and  it  is  their  support  to  the  business  that  keeps  driving  the  staff  at  Caravanland  to  provide  the  best  service  possi-­‐ble.  

Family-owned  for  over  20  years,  Jayco  Caravanland  has  always  been  dedicated  to  giving  it's  customers  the  best  in  ser-­‐vice,  selec on  and  price  -  all  in  a  relaxed  friendly  showplace.

Australia’s  all   me  biggest  selling  Jayco  Dealership  is  also  Jayco’s  most  awarded  Na onal  Dealer.    No  other  Jayco  dealer-­‐ship  in  the  na on  even  comes  close.  Perth,  Western  Australia  is  the  na on's  number  one  all   me  Jayco  retailer.    

As  the  team  said  in  receiving  the  award  “We  like  to  think  that  these  accolades  are  a  result  of  our  real  desire  to  provide  our  customers  with  value  for  money  and  friendly  efficient  service.  Something  we  s ll  strive  for  year  a er  year.  Despite  our  enormous  accomplishments  and  size,  Caravanland  s ll  remains  a  true  family  business..  We  like  to  say  "Family  owned  and  Family  focused".

“But  none  of  this  could  ever  be  possible  without  you,  our  loyal  customers.  So  on  behalf  of  our  en re  Jayco  Caravanland  staff,  we  wish  you  a  prosperous  and  safe  2013,  and  we  look  forward  to  making  another  years  worth  of    customers  just  as  sa sfied  as  you've  been  with  us.    Thank  you!”

Other  awards  received  by  Jayco  Caravanland  were;   Outstanding  Achievement  Award #1  Camper  Sales #1  Caravan  Sales #1  Expanda  Sales And   the   team  were   very  proud   to   receive   for   the  first   me  #1  Coast   to  Coast  Award   for   the  Caravan  Toyshop  

(parts  and  accessories  ).

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L  to  R:  Shane,  Kymba  &  Dean  go  camping  for  the  PCC  Show

Annual  Campaigns

The   Associa on   con nues   to   promote   the   caravan   and  camping   lifestyle   throughout   the   year   and   it   is   our   role   to  ensure  we  are  promo ng  people   to   get  out   and  enjoy   the  lifestyle.

In  another  major  campaign  to  do  this,  we  are  running  a  two  week  compe on  with  The  Big  Couch  on  Mix  94.5,  Perth’s  number  1   radio   sta on,  with   the  program  now   syndicated  across  the  South  West  and  Great  Southern  with  their  affili-­‐ated   sta ons   so   coverage   for   this   compe on   is   wide-­‐spread,  a  bonus  for  us!

We   are   giving   away  cabin   accommoda on  and   a   camping   pack-­‐age,   each   valued   at  $4,000   and   combined  with   our   adver sing,  the   promo onal   point-­‐ers   will   give   us   over  $30,000  of  air   me  and  market  coverage.

Thanks   to   BIG4   Beach-­‐lands   Holiday   Park   in  Busselton  for  being  week  one’s   major   and   minor  prize   sponsor   for   cabin  accommoda on  and  Get-­‐away  Outdoors  for  being  week   two’s   major   prize  sponsor   with   a   camping  package.

We  will   con nue   to  provide  opportuni es   for  members   to  be  involved  as  we  promote  our  lifestyle

MARKETING  UPDATE

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This  ar cle   is   the  second   in  a  series  Water  Corpora on  has  developed  to  assist  you  to  save  water  in  your  caravan  park.   In  this  edi on  we  provide  some   ps  on  how  to  save  water  in  your   landscape  and   irriga on  systems   saving  you   me,  wa-­‐ter  and  money  while  s ll  maintaining  a  high  level  of  presen-­‐ta on  in  and  around  your  park.   Why  save  water?  

As  we  men oned   in  the  previous  ar cle   the  persistent  dry-­‐ing   climate   across   many   areas   of   the   state   has   led   to   re-­‐duced   rainfall   and   consequently   reduced   streamflow   into  our  dams.  This  means  that  we  can  no  longer  rely  on  rainfall  to  supply  all  of  our  water  needs  and  while  the  Corpora on  is  developing  new   sources   and   increasing   the  use  of   recycled  water,  our  response  to  reduced  rainfall  must  remain  focused  on   the   need   for   all   sectors   of   the   community   to   be  more  efficient  in  the  ways  we  use  water  and  simply  use  less.  

Reduc ons  in  rainfall  has  led  to  significant  reduc ons  in  streamflow  into  Perth  dams.  

Our   research   into  water  use   in  caravan  parks  has   indicated  that  there  are  many  cost  effec ve  ways  to  reduce  water  use  in  caravan  parks  with  a  key  area  being  water  used  for  irriga-­‐on  of  the  landscape.  

This   ar cle   provides   a   few   ps   about   how   to   reduce   the  amount  of  water  used  in  the   landscape  while  s ll  maintain-­‐ing  a  high  level  of  presenta on  in  your  park.   Priori sing  Water  Use  

The  first   step  towards   saving  water   in  your  park   is   to  apply  hydrozoning  principles.  Hydrozoning  simply   involves  classify  areas  of   the   landscape  based  on  water  needs.   To  ascertain  which   areas   require   more   water   depends   on   the   level   of  human  contact  it  receives  or  its  visual  importance.  Addi on-­‐ally,   within   these   hydrozones,   plants   with   similar   water  needs   should   be   grouped   together   so   the   right   amount   of  water  can  be  applied  off  the  irriga on  system  to  avoid  over-­‐watering.   A   landscaped   entry   statement,   for   example,   is   viewed   by  guests   and   the   public   regularly   so   it   needs   to   remain   at   a  

high  level  of  presenta on.  Keeping  it  at  a  high  level  may  re-­‐quire  more   irriga on,   than   compared,   for   example,   with   a  plan ng  bed   in  a   service  area  where  guests  do  not  view  or  access.  In  this  case  the  entry  statement  should  be  classified  as   a   primary   hydrozone   and   receive   regular   irriga on.   The  service  area  on  the  other  hand  might  be  classified  as  a  mini-­‐mal  hydrozone  and  receive  minimal  irriga on,  if  any  at  all.

Key  Ingredients  of  a  Water  Efficient  Landscape

To  achieve  water  efficiency  in  your  landscape  it  is  necessary  to   understand   the   key   ingredients   that   help   to   make   a  healthy  waterwise  garden. Water  Sensi ve  Plan ng

Regionally   appropriate  WA   na ve   plants   should   be   consid-­‐ered  when  replacement  or  infill  plan ng  is  required  as  they  are  be er  adapted  to  the  local  climate  and  generally  require  less  water. Visit   the  Waterwise   Plants   for  WA  webpage   on   the  Water  Corpora on  website   to   find   out  which   plants   are   suited   to  your  area.  

Organic  Soil  Condi oners

Applying   soil   condi oner   to   your   plan ng   beds   helps   im-­‐prove  moisture  reten on,  which  in  turn  reduces  the  amount  of  water  you  need  to  apply  to  these  beds.  Soil  condi oners  also   provide   plants   nutrients   to   help   plants   grow   stronger  root  systems  and  therefore  become  more  drought  tolerant.   When   sourcing   a   soil   condi oner   looks   for   the  Waterwise  Approved  or  Smart  Approved  Watermark  label.

Soil  Amendments

Many  soils  on   the  Swan  Coastal  Plain   in  par cular  are   very  sandy  so   they  don’t   retain  moisture  well.   Soil   amendments  such  as  Betonite  Clay  or  Kaolin  Clay  can  be  used  to  improve  the  moisture  and  nutrient  holding  capacity  when  applied  at  recommended   rates.  These   should  be  blended   into   the  soil  before  installing  plants  or  irriga on.

WATER  SAVING  TIPS  FOR  CARAVAN  PARKS

Sample  landscape  plan  showing  Hydrozones

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Con’t:  Water  Saving  Tips  for  Caravan  Parks  -  Tools  and  technology  to  help  you  save  water  

Soil  We ng  Agents

Applying  soil  we ng  agents  prior  to  plan ng  will  improve  the  “wetability”   of   hydrophobic   or   “non   we ng”   soils.   Use  we ng  agents  at  the  start  of  winter/wet  season  and  again  at  the  start  of  summer/dry  season.    This  ensures  that  any  water  applied   to   your   landscape   penetrates   into   the   plant’s   root  zone  and  is  not  wasted.

Mulch

Applying   coarse   textured  mulch   to   your  plan ng  beds   is   es-­‐sen al  in  maintaining  a  waterwise  and  healthy  garden.  It  not  only   drama cally   improves   moisture   reten on   by   reducing  evapora on  from  the  surface  of  the  soil  but  it  feeds  plants  as  it  breaks  down,  suppresses  weed  growth  and  insulates  plant  roots   from  extreme   temperature   fluctua ons.    Mulch   levels  should  be  maintained  to  a  depth  between  50-75mm.

  Iden fying  and  Fixing  Broken  Sprinklers   Broken   or   damaged   sprinklers   can   usually   be   iden fied   by  water  spur ng  into  the  air  from  the  sprinkler  head  or  forming  large  pools  of  water  around  the  sprinkler  head  during  tes ng  or  opera on.

Mismatched  Sprinkler  Head  on  Sta ons

Sprinkler   head   types   have   different   precipita on   rates   and  distribu on  areas.  To  ensure  accurate,  effec ve  and  uniform  distribu on   across   your   landscape   area   you   need   to   ensure  sprinkler  heads  are  all  of  a  consistent  type,  size  and  model.   For  garden  beds  fixed  sprinklers  on  risers  that  are  posi oned  above  plant  height   can  be  used  as   they  have  good  distribu-­‐on   and   require   rela vely   low  maintenance.  Microsprayers  

are   not   recommended   due   to   high   maintenance   require-­‐ments   and   poor   distribu on.   The   best   irriga on   system   for  garden  beds   is  drip   irriga on,  but   it   is  best   to  engage  a  Wa-­‐terwise  Irriga on  Specialist  to  design  and  install  the  system. For  turf  areas,  pop  up  gear  drives  and  rotor  drives  are  recom-­‐mended.   Case  Study:  Reviewing  Irriga on  Schedules

A  caravan  park  in  the  North  West  completed  a  review  of  their  irriga on   system.   This   led   to   the   discovery   that   the   system  had  uninten onally  been  set  to  irrigate  every  day.  It  also  ap-­‐peared   that   irriga on   run   mes  were  excessive   for   the   type  of  vegeta on.  By  reducing   irriga on  to  every  second  day  (as  per   the  North  West   sprinkler   roster)  and  adjus ng   their   run  mes,  the  average  water  use  dropped  by  68  per  cent.

This  ar cle  has  been  adapted  from  the  Water  Corpora on’s,  A  Guide  to  Water  Efficient  Landscape  and   Irriga on  For  Non  Residen al  Facili es,  2013.  The  Water  Corpora on  has  a  lim-­‐ited   number   of   copies   of   this   guide   to   give   away   to   CIAWA  members.    Email  jessie.cochrane@watercorpora on.com.au     Share  your  water  saving   ps!   Do  you  have  a  great  idea  to  save  water  in  your  caravan  park?  Why  not  share  it  with  others  on  the  CIAWA  Facebook  page!

Below:  Data  logging  profile  showing  water  use  before  (le )  and  a er  (right)  adjustments  were  made  to  the  irriga on  scheduling,  saving  significant  money  for  the  park  owner.  

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Residential  Parks  (Long  Stay  Tenant)  Act  2006

Tourism  WA  Action  Plan

If  you  are  not  aware  of   the  recent  changes  to  Cabinet,  we  welcome   the   appointment   of   the   new   Minister   for   Com-­‐merce,  the  Hon  Michael  Mischin  MLC  and  congratulate  him  on  his   appointment.  We  also   thank   the  previous  Minister,  Hon  Simon  O’Brien  MLC  for  his  efforts  for  our  industry. With  any  change  to  leadership  can  come  a  change  in  priori-­‐es   and   focus.  We   are   pleased   to   advise   that   the   review  

con nues  to  be  a  priority  for  Government. The   Department   of   Commerce   con nues   to   work   on   the  review   of   the   Act   as   a   priority   and  we   have   recently  met  with  senior  staff  from  the  relevant  team  to  discuss  the  on-­‐going  stages  of  the  review.

The  advice  we  have  received  from  the  Department   is   they  will  be  releasing  the  summary  of  submissions  on  their  web-­‐site  within  the  next  few  weeks. We  will  send  the  link  to  the  specific  site  to  all  members  via  email   and   the   Department   will   also   be   sending   this   to   all  people  who  made  a  submission. There  were  a  high  number  of  responses,  with  approximate-­‐ly   over   800   the   Department   pleased   to   receive   this  many  wri en  submissions  and  survey  responses. The   next   steps   include   dra ing   of   op ons   to   address   key  issues   and   these   will   be   released   for   further   public   com-­‐ment  by  the  Department. We   will   con nue   to   liaise   with   both   the   Minister’s   office  and   key   staff   implemen ng   the   review  within   the  Depart-­‐ment  of  Commerce. As   the   review   con nues  we  will   ensure   our  members   are  kept   informed  of   any   further   stages   in   the   review   as   they  are   released.  As  with   anything   these  days   the  process  will  not  happen  overnight  and  the  review  has  a  number  of  stag-­‐es  to  progress  through,  es mated  to  take  18  months.

INDUSTRY  INFORMATION  UPDATE

   Residen al  Park  Permanent  Accommoda on

IN  MEMORANDUM

It  is  with  sadness  that  we  note  the  passing  of  

Russell  Booth.  

On  behalf  of  the  Board  and  Staff  at  CIAWA  our  deepest  sympathy  and  condolences  go  to  the  family  of  Russell.

Russel  was  well  know  and  highly  respected  by  those  in  the  industry  and  his  presence  will  be  missed  by  all.

Rest  in  Peace  Russell

Ar cle  in  The  West  Australian  Saturday  20th  April

A   number   of   members   have   contacted   the   Associa on  regarding  comments  made  by  Mr  Colin  Young  of  the  Cara-­‐van  Council  in  the  Motoring  sec on  Caravan  Column.

The  issue  related  to  a  statement  made  by  Mr  Young  that  sales  people  he  has  met   at   the  Perth   Show  were   “down  right  liars.”

On   behalf   of   our  members   we   have  wri en   a   one   page  le er  in  response  to  these  comments  to  the  Editor  as  we  find  these  comments  to  be  both  inaccurate  and  offensive.

For  those  who  have  not  been  following  the  development  of   the   Caravan   and   Camping   Ac on   Plan,   being   imple-­‐mented   by   Tourism   WA   for   the   State   Government   we  have  summarised  the  background  as  follows;

Late   2011   Tourism  WA   commissions   a   consultant  to  make  recommenda ons  on  development  of  the  industry  and  areas  that  have  been  iden fied  in  the  consultant  report.

Early  2012  the  report   is   released  with  recommen-­‐da ons  and  ac ons  iden fied.

2012  the  Minister  for  Tourism  supports  the  Ac on  Plan  and  seeks   funding  to   implement   the  Caravan  and  Camping  Ac on  Plan.

In  late  2012  Tourism  WA  commission  a  consultant  to  iden fy    consumer  demands  and  seeks  industry  input  to  compliment  user  views.

2013   Tourism   WA   con nue   to   work   with   CIAWA  and  other  relevant  Government  Agencies  to  imple-­‐ment  the  plan  and  the  Minister  seeks  funding.

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   WEBSITE  MEMBER  INFORMATION  REQUIRED URGENT  WEBSITE  INFORMATION  NEEDED  FROM  YOU!

With  the  changes  being  implemented  to  our  CIAWA  website  we  are  upda ng  all  of  our  members  lis ngs  and  informa on  to  make  the  site  as  a rac ve  to  a  visitor  as  possible.

To   assist   us   we   urgently   require   you   to   provide   us   infor-­‐ma on  on  your  business,  as  indicated  to  the  right.  The  short  and  main   descrip on  with   4   quality   images   are   absolutely  vital  to  complete  as  a  priority,  please  send  in  urgently  as  our  new  website  staged  launch  commences  early  May.

You  have  already  received  a  word  document  via  email  from  us,   please   email   to  marke [email protected]     The   in-­‐forma on   will   be   ini ally   be   loaded   by   CIAWA   staff,   then  members  will  be  able  to  update  informa on  via  a  password.

Your   lis ng   will   only   be   as   successful   as   you  make   it,   the  more  detail  and  informa on  provided  the  be er  for  a  visitor  to  click  through  to  your  site  or  call.    

We  have  shown  below  an  example  of  a  park  profile,  Trade  members  will  look  the  same.  The  more  informa on  /  quality  images   included   the   be er   the   overall   look   of   the   profile  and  desire  for  visitors  to  convert  to  a  purchaser.  

Park  profiles  will  be  listed  by  region  and  will  include  a  list  of  facili es,  the  star  ra ng.

Trade  profiles  will  be   listed  by  category  as  per   the  exis ng  website  profiles  with  a  click  through  box.  

Park  Members  informa on  that  is  required:

Name  of  Business Region  (i.e.  Australia’s  North  West) Town  (i.e.  Karratha) Address Phone  Number Fax  Number Freecall  Number E-mail  Address Website  Address Star  Ra ng  (if  applicable) Accredited  Tourism  Business  Australia?  (Y/N) Affilia on  (if  applicable…  i.e.  Big4  /  Top  Tourist  Parks) Short  Descrip on  (Introduc on)  –  30  Word  Limit Main  Descrip on  –  200  Word  Limit   Facili es  ( ck  applicable) Images  (up  to  4)

Trade  Members  informa on  that  is  required:

Name  of  Business Category  ( ck  applicable) Address Phone  Number Fax  Number Freecall  Number E-mail  Address Website  Address Affiliated  Membership Short  Descrip on  (introduc on)  –  30  Word  Limit Main  Descrip on  –  200  Word  Limit Images  (up  to  4)

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CIAWA  ANNUAL  CONFERENCE  2013

Re-inventing  your  business. The  Caravan  and  Camping  Industry,  moving  forward...

The   CIAWA   Annual   State   Conference   2013   will   be   held   at  Crown  Entertainment  Complex,  Perth   from  Wednesday  the  31st  of  July  to  Friday  the  2nd  August.  

For   industry   stakeholders   this   is  a  great  opportunity   to   see  new  products  and  be   informed  of  developing   trends   in   the  industry.   Our  key  theme  is  re-inven ng  your  business  as  the  industry  itself   moves   forward.   We   will   be   sending   out   a   delegate  pack  with  a  wide  range  of  presenters  including  a  special  key  note  speaker   that  will  help   inform  conference  delegates  as  to   the   opportuni es   for   their   business   as   the   industry   and  consumer  expecta ons  moves  forward  into  the  future. The   two   day   conference  will   run   across   Thursday  &   Friday  with  a  welcome  func on  held  on  the  Wednesday  evening.  

With   a   number   of   opportuni es   for   delegates   to   a end    various   conference   sessions   with   expert   speakers,   plus   a  

dedicated  exhibitor  expo  and  industry  Gala  Dinner  including  the  presenta on  of  our  Life  Memberships,  announced  at  the  2012  AGM,  on  the  closing  night.

GET  INVOLVED!

Sponsorship   of   the   event   is   limited   and   offered   on   a   first  received   first   in   basis.   Sponsorship   of   the   conference   is   a  great  way  to  place  your  brand  and  product  front  of  mind  to  industry,  don’t  miss  out!

Full  details  on  sponsorship  opportuni es  have  been  distrib-­‐uted  with  this  newsle er,  if  you  have  not  received  the  infor-­‐ma on  or  wish   to   know  more,   please   contact  Gina   Cowan  for  details  on  08  9221  6362  or  [email protected]

 The   delegate   informa on   pack   will   be   sent   out   shortly   so  keep  your  eye  out  for  that  and  don’t  forget  to  put  the  dates  in  your  diary  now!!!

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